Quality Control Standard Category QS-1304 Page

Nissin Brake India Quality Defect Memorandum Operation Established Feb. 01, 2016 1

Procedure Ist revesion --- 3

1. Purpose
This Procedure intends to clarify the details of nonconformities that occur after the receiving of purchased parts and
specify the instructions to the Supplier to ensure immediate prevention of outflow of the nonconforming purchased products,
identification of the cause, and promotion of countermeasures.

2. Scope
This Procedure applies to nonconforming purchased parts detected by the Customer, at the Factory, or during receiving
inspection.
3. Outflow prevention
Preventive action for outflow shall be rapidly taken in accordance with the "Troubleshooting Criteria" (QS-1302).

4. Quality Defect Memorandum (QDM) issuance control

4.1 Timing of issuance
The Quality Defect Memorandum shall be issued when the Factory or the Purchasing Department is informed of purchased
parts responsible for the occurrence of nonconformities detected by the Customer, at the Factory, or during receiving
inspection. If the finished part fails to meet the required quality due to nonconformity unspecified in the drawing of any of
the purchased parts, the Factory or the Purchasing Department shall perform primary analysis and issue the QDM as a request
for investigation.

4.2 Originator
The Quality Defect Memorandum shall be issued by the Factory or the Purchasing Department.

4.3 Information to be included in Quality Defect Memorandum (Form Annex 1)

1) Date of issuance Date on which the Quality Defect Memorandum is filled in

2) Issuing department Name of the issuing department of the Quality Defect Memorandum

3) Supplier Name of the primary Supplier of the pertinent part

4) Drawing No./Part name Drawing No. and part name of the nonconforming single part

5) Situation of occurrence
a) Date of occurrence Date of occurrence of nonconformity
b) Number of occurrences Number of defect occurrences
c) Lot No. Delivery date of nonconforming products
d) Nonconformity event Specific description of nonconformity occurrence situation with illustration

6) Importance/Nuisance degree Event importance rank per the "Supplier Quality Evaluation Criteria" (QS-0603)

7) Instructions for disposition Scope of inventory disposition, method of checking, criteria, and method of
identification

8) Response due date, form, and circulation range

*In the case of customer complaints in Indian parts, the customer-specified response due date and response form shall apply.
Importance Response due date Response form QDM and response sheets circulated to:
Factory or Purchasing Dept. Quality
Rank A Within 3 business days
Manager

Rank B Within 5 business days Analysis Report QDM-issuing department manager

Rank C Within 7 business days QDM-issuing department manager

*In the case of customer complaints in overseas parts, the customer-specified response due date and response form shall apply.
Stage Response due date Response form QDM and response sheets circulated to:
Factory or Purchasing Dept. Quality
Customer to NBI Within 3 business days Claim Information
Manager
Claim Information sharing to Supplier Within 2 business days
Mail
QDM-issuing department manager or
Claim Part dispatch to Supplier (if Within 2 business days Purchasing
required) Mail
(if PO required will take 7
Claim Part reach to Supplier Within 7-9 business days Transportation 3rd Party

Claim Part Analysis & Report Within 7 business days (may

Preparation
Analysis report study by NISSIN &
share to Customer
Supplier
vary as per type of analysis)
Analysis Report
Within 3 business days QDM-issuing department manager

*In the case of customer complaints in overseas parts, the customer-specified response due date and response form shall apply.

Date Prepared Approved Descriptions Approved Reviewed Drafted

Revision

01 13-Feb-2017 Bhupender R.Ranjan Rule route for the overseas part added