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Time: 2 Hrs Sem: 4th Trimester
Date: 01.10.2009/FN Maximum marks: 60 marks
PART A (1*10 =10 Marks)
1. The process of learning the behavior by observing others is called---------------.
2. ----------------- is defined as an understanding of factors or principles related to a
particular subject.
3. ----------------- is the use of non coercive influence to direct and coordinate the activities
of a group towards accomplishing a goal.
4. ----------------- is the development and alteration of the components of a job such as tasks
and responsibility.
5. ----------------- is the tendency for group members to reduce their efforts as the size of the
group increases.
6. ----------------- is the set of values, beliefs, norms and pattern of behavior that are shared
by organizational members.
7. ------------------ refers to the value a person places on a particular outcome.
8. ------------------ are small groups of employees formed voluntarily to discuss work related
9. HRD is the joint responsibility of ------------------ and ------------------- managers.
10. ------------------- is the process of measuring products, services and practices against the
industry leaders with the aim of mutual improvement.
PART B(10*2=20 Marks)

Answer any TEN of the following:

1. Define HRD.
2. What are the objectives of HRD?
3. What are the goals of HRD?
4. List out the competencies of a HRD manager.
5. What are the roles and responsibilities of a HRD manager?
6. What is an organizational culture?
7. Define expectancy theory.
8. What is self efficacy?
9. Define behavior modeling.
10. State behavior intention model.
11. What are the differences between HRD and HRM?
12. What are the differences between training and development?

PART C (2*10=20 Marks)

Answer any TWO of the following:

1. Explain the challenges of HRD?
2. Explain the ethical dimensions and issues in HRD.
3. Explain the factors in the work environment that influence employee behavior.
4. Explain the cognitive process theories of motivation and its relevance to HRD.

PART D (10 marks)

CASE STUDY (Compulsory Question)

ABC Company is an existing profit making FMCG Company. The company has 600
personnel and has branches all other the country. It has separate training department with a
Training Manager, Mr.P.Mahesh as its head who is supported by two qualified training officers.
Mr.P.Mahesh has been in the company for the last 9 years and is very efficient.

Mr.P.Mahesh wants to leave the organization. He is fed up with organizational politics.

He is dissatisfied and in fact frustrated. There are several reasons attached to it. First and
foremost is that he is not paid adequately despite the fact that he has brought 120% growth in
revenue to the company. Second reason is that he is not consulted and constantly neglected
while making decisions on training aspects. Lastly he considers himself to be a victim of politics
played in the organization. Production manager is constantly hurting him and interferes with his
work. Dr.Ashok, boss of Mr.P.Mahesh does not want him to leave the organization, as he knows
that the efficiency will come down if he leaves. Dr.Ashok tries to convice Mr.P.Mahesh that he
should adjust himself with the environment and also talk of how Mr.P.Mahesh is constantly
neglected. He talks of how politics is played in the organization and strengths and weaknesses of
Mr. P.Mahesh but does nothing to convince Mr.P.Mahesh. Rather he says that they have to
adjust, as they are part of family run business. In this setting, personal equation rather than merit
works. Mr.P.Mahesh is not convinced, and says he is leaving.
Questions :

1. Why a high performer like Mr.P.Mahesh decided to leave the organization he has been
long part of?

2. How does his boss Dr.Ashok fared in convincing Mr.P.Mahesh to stay back in the
organization? What was missing in his convincing?

3. Do you think Mr.P.Mahesh took the right decision to leave the organization? What would
you have done if you were in his shoes?