1.

The goal of the control phase is to:

A. Define the projects purpose and scope

B. Focus your improvement effort by gathering information about the current situation
C. Maintain the gains you have made by standardizing your work methods and sustaining the
lessons you have learned
D. Develop, test and implement solutions that address root causes

2. The control phase should include which of the following objectives _____?

A. Communicating the lessons learned

B. Measuring the cost reduction and quality improvements and benefits associated with the
project
C. Implementing the methods to sustain the improvements
D. All of the above

3. SPC (Statistical Process Control) is used to:

A. Correction of process autocorrelation using non statistical methods

B. Stabilize a process by detecting process shifts
C. Controlling team members
D. None of the above

4. The best way of controlling processes is ____.

A. To detect defects after they occur

B. To prevent problems from happening
C. To check each product unit by hand
D. To detect defects after selling of products

5. The control plan includes following parts, except _____.

A. Key figures
B. Specification (standards)
C. Measuring points and graphical illustration of the process
D. Cost estimation of defects

6. Process control plan contains elements necessary for ____.

A. Ensuring continuous process management

B. Cost reduction
C. Next project plan
D. Team work

7. Process responsible should be involved in the construction of the ____.

A. Time line
B. Process
C. Projects portfolio
D. None of the above

8. Process control includes following methods except ____.

A. SPC: Statistical Process Control

B. EPC: Engineering Process Control
C: Ad hoc checking of process outputs only by process owners
D. Operational procedures

9. Which of the following is not a part of the performance management system?

A. Metrics and incentives

B. Visual workplace
C. Project plan
D. Performance dialogue

10. Performance management must meet the following criteria, except ____.

A. Accessible
B. Comprehensible
C. Target oriented
D. Loosely controlled

11. Performance management must meet the following criteria, except ____.

A. Accessible: close to operations, manually updated

B. Comprehensible: simple images, clearly visible measurements
C. Target oriented: the measurements are measured against a target and provided with a trend
D. The selected measurement must not be influenced within the reporting cycle

12. Performance measurement is used in control phase to ensure ____and keep a continuous
improvement process running.

A. Lower cost of operations

B. Sustainability of the improvement
C. Team cooperation
D. None of the above

13. At project closure, which of the following should be included in a project report?

A. The project charter

B. A summary of each DMAIC stage
C. Recommendations for future projects related to the process
D. All of the above

14. At project closure, which of the following should be included in a project report?

A. Raw data, analytics, and time line for reference

B. Expenditures required to implement the project
C. Lessons for future project leaders
D. All of the above

15. Which of the following is not a checkpoint of control tollgate?

A. Criteria for evaluating the suggested solutions have been defined

B. Evidence has been provided that improvement goals have been reached
C. Response plans are available to the process owner
D. The process owner has been appointed by mutual agreement
1C
2D
3B
4B
5D
6A
7B
8C
9C
10 D
11 D
12 B
13 D
14 D
15 A