Chapter VI The Management

A. Levels of Management
B. Managements Skills
C. Roles of Management
D. Functions of Management
Management
Management in all business and organizational activities is the
act of coordinating the efforts of people to accomplish desired
goals and objectives using available resources efficiently and
effectively.

Management comprises planning, organizing, staffing, leading or

directing, and controlling an organization (a group of one or more
people or entities) or effort for the purpose of accomplishing a
goal.

Resourcing encompasses the deployment and manipulation

of human resources, financial resources, technological resources,
and natural resources.

Since organizations can be viewed as systems, management can

also be defined as human action, including design, to facilitate the
production of useful outcomes from a system. This view opens the
opportunity to 'manage' oneself, a prerequisite to attempting to
manage others.
Management

A part of an organization that maintains responsibility for

the productivity and the work performance of employees.

There are generally three levels of management within an

organization including top-level, middle-level, and first level
that are tiered in numbers with more first level managers, a
smaller amount of middle managers, and less top-level
managers within one organization.

Each level possesses certain job responsibilities within

their position to ensure the effective overall operation of the
organization.
A. Levels of Management

Top-level Management
board of directors (non-executive directors and executive directors)
president
vice-president
CEOs and other members of the C-level executives.

They are responsible for controlling and overseeing the entire

organization. They set a tone at the top and develop strategic plans,
company policies, and make decisions on the direction of the business.

In addition, top-level managers play a significant role in the mobilization

of outside resources and are accountable to the shareholders and
general public.
A. Levels of Management

Middle-level Management
general managers, branch managers and department
managers.

accountable to the top management for their department's

function.

devote more time to organizational and directional functions.

Their roles can be emphasized as executing organizational
plans in conformance with the company's policies and the
objectives of the top management, they define and discuss
information and policies from top management to lower
management, and most importantly they inspire and provide
guidance to lower level managers towards better performance.
A. Levels of Management

Middle-level Management
Their functions include:

Design and implement effective group and inter-group work

and information systems.

Define and monitor group-level performance indicators.

Diagnose and resolve problems within and among work

groups.

Design and implement reward systems that support

cooperative behavior
A. Levels of Management

First-level Management
consist of supervisors, section leads, foremen, etc.

focus on controlling and directing.

usually have the responsibility of assigning employees tasks,

guiding and supervising employees on day-to-day activities,
ensuring quality and quantity production, making
recommendations, suggestions, and up channelling employee
problems, etc.

they are role models for employees that provide:

Basic supervision
Motivation
Career planning
Performance feedback
B. Management Skills

Political: used to build a power base and establish

connections

Conceptual: used to analyze complex situations.

Interpersonal: used to communicate, motivate, mentor and

delegate

Diagnostic: ability to visualize most appropriate response to

a situation

Technical: Expertise in one's particular functional area.

C. Roles of Management

Interpersonal: roles that involve coordination and interaction

with employees

Informational: roles that involve handling, sharing, and

analyzing information

Decisional: roles that require decision-making

D. Functions of Management
Planning: Deciding what needs to happen in the future and
generating plans for action.

Organizing: pattern of relationships among workers, making

optimum use of the resources required to enable the successful
carrying out of plans.

Staffing: Job analysis, recruitment and hiring for appropriate

jobs.

Leading/directing: Determining what must be done in a

situation and getting people to do it.

Controlling/monitoring: Checking progress against plans.

Motivation: Motivation is also a kind of basic function of

management, because without motivation, employees cannot
work effectively.