CONTRACT FOR GAS SUPPLY

Terms of the contract of gas supply

1) Definitions, competence and responsibility of Sale Company: The company that
sells natural gas to customers in this contract, the sales companies and Toscana
Energia Clienti SpA, authorized by Ministry of Productive Activities. Distribut
ion company: company that operates the gas transmission through local networks o
f pipelines for delivery to customers. Distribution pipelines: a set of pipes, b
ends and fittings and accessories, joined together to distribute gas to customer
s. Counter: is the instrument for measuring volumes of gas, equipped with digita
l recorder, installed by the distribution by the customer. Drop-off point: The p
oint is that the selling company provides The gas to the Customer, identifies th
e boundary between the installation of the parcel owned el'impianto internal cus
tomer. Internal systems of the Customer: means the combination of pipes and fitt
ings that distribute the gas from the point of delivery to equipment in use. The
housing of the meter is an integral part deII'impianto procedure. Authority is
the Authority for Electricity and Gas established under Law 14 November 1995, No
481. 2) Services provided under contract to obtain Ia gas supply, the installat
ion procedure of the client must be already connected to the conduct of local di
stribution. The provision may be required by the customer or a person delegated
by him through the channels of communication made available by Toscana Energia C
lienti SpA The contract is perfected the date on which the client the availabili
ty of supply. The signing of the contract include: I'attivazione or reactivation
of the gas supply on time and in a manner consistent with the provisions of Res
olution No. 47/00 (and next. Mod. And intact.) Authority (Annex 3), unless other
wise agreed with the customer in the case of transition from a previous sale to
companies Toscana Energia Clienti SpA, which does not give off provision pursuan
t to Resolution No. 47/00 (and next. Mod. And supplements.) Authority, the gas s
upply will be starting on the first day of the second month following the signin
g of the contract under Resolution No. 138/04 (et seq. Mod. And supplements.) Au
thority, in this case will make customer care, time, termination of contract wit
h the Company prior to sale. The gas supply must be used exclusively for the use
s requested reported on the front of this contract and should not be sold to thi
rd parties. The Customer also undertakes to communicate to Toscana Energia Clien
ti SpA any variation on the data reported on the front of this contract. 3) Secu
rity The Customer undertakes to keep the plant inside in a state of safe operati
on in compliance with all applicable laws. The implementation, operation and mai
ntenance Ia deII'impianto internal and equipment utilization are the exclusive c
ompetence and responsibility of Customer. Customer shall immediately notify the
Distribution Company in the event of malfunction of the meter or other locations
in the ownership of the parcel competent in the area. And 'Customer's responsib
ility to provide care and protection of the meter, so the customer liable for an
y damage to the meter resulting from the neglect or weather. Toscana Energia Cli
enti S.p.A. makes available on its website, information on the procedures to be
followed for proper and safe operation of the facility user, for the safe and ef
ficient gas and energy saving. 4) Suspension of supply for reasons of force maje
ure In the event of planned work on gas distribution pipelines, the Distribution
Company may suspend the service. There is no compensation for the client to sus
pend or planned for the reduction or suspension of the gas to unforeseeable circ
umstances or force majeure, in accordance with Resolution No. 47/00 (and next. M
od. And supplements.) Authority. 5) Economic conditions of service provision The
economic conditions of provision and arrangements for determining changes and /
or automatic adjustment of charges, detailed in Annex 4 are those established b
y the Authority by Resolution No. 237/00 (et seq. Mod. And intact.) Resolution N
o. 195/02 (et seq. Mod. And intact.) And Resolution No. 138/03 (et seq. Mod. And
supplements.) AND 'request, and charge the invoice, the payment of: a security
deposit,€adapted over the contract and is repayable in the last bill plus legal
interest, and any administrative costs, any expenses provided by the distributio
n for the activation / reactivation of supply, or the opening of the meter (Anne
x 5). 6) guarantees required the customer to guarantee the obligations covered b
y this contract, the customer is required to pay a deposit (see art. 5). The pro
vision will not be suspended for a debt whose amount is less than or equal to th
e deposit paid, in which case Toscana Energia Clienti SpA may retain the amount
paid and charge back the amount corresponding to the deposit on your next bill.
Upon termination of the contract, Toscana Energia Clienti SpA does not require t
he client the presentation of any document for the refund of the deposit. The de
posit will be refunded within 30 (thirty) days from the cessation of the effects
of the contract. The maximum deposit is established by resolution n.229/01 (et
seq. Mod. And supplements.) Authority and is outlined in Annex 2. The deposit wi
ll be due if the Client has not consumption greater than 5000 cubic meters per y
ear and, upon signing the contract, make a clearance banking bill (considered eq
uivalent to the form of security deposit). 7) Detection The detection of fuel co
nsumption occurs in different ways: direct reading of the meter; self-reading by
the customer and forwarding the same to Toscana Energia Clienti SpA via dedicat
ed toll-free number or website; estimated value based on the historical customer
consumption and / or the type of customer and on the weather. Direct reading of
the meter is: once a year for customers with consumption less than 500 cubic me
ters per year, once every six months for customers with consumption between 500
and 5000 cubic meters per year, once a month for customers with consumption grea
ter than 5000 cubic meters / year (excluding the months when consumption is belo
w the historical 90% average monthly consumption). Customer agrees to allow acce
ss to representatives for the detection of consumption, in order to allow the ac
tual reading of the meter. Failure to read the meter, Toscana Energia Clienti Sp
A provide information to the customer on cases which have hindered its implement
ation. Toscana Energia Clienti S.p.A. make available to all its customers a mean
s of self-reading, is valid for billing or balance billing if the customer commu
nity in the period indicated on the invoice. The Customer undertakes to notify T
oscana Energia Clienti SpA self-reading of the meter at the start of the supply.
Toscana Energia Clienti S.p.A. undertake to inform the 'possible invalidity mad
e by Customer dell'autolettura. For new customers Toscana Energia Clienti SpA ma
il, three months after the signing of the contract, an operator responsible for
carrying out metered or send a notice, inviting the customer to use the same sel
f-reading. 8) The customer guarantees accorded to clients may require Toscana En
ergia Clienti SpA verify the accuracy of the measurement of consumption and this
will be checked by the distribution. In case the verification is to the detrime
nt of the customer, the cost will be charged to the Customer for an amount equal
to that charged by the distribution to Toscana Energia Clienti SpA, pursuant to
Resolution No. 47/00 (and next. Mod. And supplements.) Authority. To ensure acc
uracy in the detection of consumption, reference levels as indicated in Annex 3
of this contract, pursuant to Resolution No. 47/00 (and next. Mod. And supplemen
ts.) Authority. 9) Billing and payment of consumption The gas is billed by Tosca
na Energia Clienti SpA in accordance with current regulations and charge the tax
law imposes that Ia customer. Toscana Energia Clienti S.p.A. provides billing c
onsumption with quarterly periodicity, for customers with consumption of up to 5
00 cubic meters per year, quarterly for customers with consumption between 500 a
nd 5000 cubic meters per year per month for customers with consumption greater t
han 5000 cubic meters / year (excluding the months when consumption is below the
historical 90% average monthly consumption). In the presence of an accessible c
ounter, Toscana Energia Clienti SpA send to customers with consumption of up to
500 cubic meters / year for settling a bill each year to customers with consumpt
ion between 500 and 5000 cubic meters per year, a bill adjustment every six mont
hs and ,€customers with consumption greater than 5000 cubic meters per year, onl
y bills calculated on actual consumption. Toscana Energia Clienti SpA may be bil
led, including a self-reading or reading and the next, based on predicted consum
ption, estimated based on historical consumption of the customer. Toscana Energi
a Clienti SpA discloses to its customers, how to calculate the predicted consump
tion in order to minimize the deviation between actual and estimated consumption
. For new customers, the first estimated billing or payment shall be based on co
nsumption and Toscana Energia Clienti SpA believes can be attributed to the Cust
omer in connection with the statement made by the customer when the request conn
ection to the distribution of takeover or Volturi. as regards the intended use o
f the gas, the number and type of gas powered equipment available. The allocatio
n of consumption takes place on a daily basis, whereas conventionally constant c
onsumption over the period. In the presence of errors in billing, to the detrime
nt of the Customer, Toscana Energia Clienti SpA carries the credit of the sum no
t due, within the time periods specified by Resolution No. 47/00 (and next. Mod.
And supplements.) Authority. (Annex 3). The Customer is obliged to pay the bill
by the deadline indicated on the same, it will not be less than 20 (twenty) day
s from date of invoice. With the payment, as set out by Toscana Energia Clienti
SpA, the customer is freed from the obligations, any delays in reporting the pay
ment to Toscana Energia Clienti SpA by the person entitled to collect will not b
e charged to the customer. Toscana Energia Clienti SpA offers its customers a fr
ee mode of bill payment, accessible within each province served. Partial payment
s are not allowed, the customer is required to pay the entire amount shown on th
e invoice. Toscana Energia Clienti S.p.A. offers its customers the possibility o
f rescheduling following: for customers with consumption up to 5000 cubic meters
per year, if the invoice balance is more than twice higher turnover in debit in
voices or estimated payment received since the previous invoice additional tax,
unless the difference between the sales charge in the bill for settling the bill
s and charges billed in advance or estimated to be attributable solely to the ch
ange
Page 1 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410
seasonal consumption, for all customers to whom, as a result of malfunction of m
easuring group for reasons not attributable to the customer is required to pay f
ees for consumption not recorded by the group of measure for clients with a coun
ter which is accessible to due to one or more missed reads, is required to pay a
tax.
The rescheduling is not offered for fees of less than 50.00 euros. The Client in
tends to use the installment payment, inform Toscana Energia Clienti SpA by the
deadline for payment of the invoice. The consideration is divided into constant
rate amount plus interest equal to the legal official reference rate. In the rat
es, that by the deadline indicated on the invoice has not made the payment, inte
rest is payable on payments for non-payment equal to the official reference rate
plus 3.5 percentage points. In the case of non-payment of the invoice date, Cus
tomer will receive a notice in writing indicating the deadline by which he must
pay the outstanding invoices and the time within which the gas supply may be sus
pended, and the cost to Operations suspension and reactivation, the extent of co
sts incurred in such operations. This notification has a value of formal notice,
to any other action for the claim. Customer with regular payments for at least
two years are applied only statutory interest for delays of up to ten days from
the date of payment. Toscana Energia Clienti SpA require the payment of postage
for the prompt payment of the invoice. Toscana Energia Clienti S.p.A. not suspen
d the provision only to cases referred to. 9.2 of Resolution No. 229/01 (et seq.
Mod. And supplements.) Authority (Annex 2). Notwithstanding the above, Toscana
Energia Clienti SpA may suspend the provision€or require the suspension of the s
upply of Distribution Undertaking, without notice because of proven fraudulent a
ppropriation of the property, tampering and break the seals of meters or utiliza
tion in a manner inconsistent with the contract. In the case of incorrect billin
g the customer may request any correction of the invoice in the manner provided
for by Resolution No. 47/00 (and next. Mod. And intact.) Authority (Annex 3). In
case of malfunction of the meter, Toscana Energia Clienti SpA charge consumptio
n reconstructed based on historical consumption of the customer, depending on th
e type of the same customer, the climatic and duration of malfunction. 10) Stand
ard specific commercial quality Toscana Energia Clienti SpA guarantees that all
final customers specific commercial quality standards laid down by Resolution No
. 47/00 (and next. Mod. And supplements.) Authority. If you detect non-complianc
e with these indices is provided for the automatic recognition of compensation,
outlined in Annex 3 of this contract. 11) Complaints Toscana Energia Clienti SpA
makes available a printed form for submission of the complaint (Annex 6). In an
y case, the client may file a complaint with any other means, useful for communi
cating with Toscana Energia Clienti SpA, in order to establish the date of recei
pt. 12) Duration and termination The contract lasts one year from the date on wh
ich the client the availability of supply and is automatically renewed from year
to year. The availability date of delivery will be stated on each invoice. Thro
ughout the period of the contract period, the right of withdrawal may be exercis
ed: either by Toscana Energia Clienti SpA, both by the client, with a minimum of
30 days notice by registered A / R If the Customer does not intend to use the s
ervice more gas, will give prompt notice to Toscana Energia Clienti SpA for fina
l reading and Ia Ia closure of the counter. In this case, Toscana Energia Client
i SpA prepares for the intervention of termination within the time and in a mann
er consistent with that described by Resolution No. 47/00 (and next. Mod. And in
tact.) Authority (Annex 3). The customer remains responsible consumption of gas
and everything else had if fails to cancel Ia supply and where, while ensuring s
upply to cancel Ia, Ia detection can not render final consumption. In case of in
terruption of supply for arrears, if Customer has not remedied the situation of
default within 30 (thirty) days of such termination, the contract will be automa
tically terminated as provided in Article. 1456 of the Civil Code. In case of fa
ilure of the Customer, the gas supply is interrupted from the date of publicatio
n of the Court decision until the liquidator or declare its takeover in the cont
ract or rescind it. The successor trustee in the contract is required to pay the
outstanding debt. 13) unilateral variation of contract terms if, during the ter
m of the contract, may be necessary, by Toscana Energia Clienti SpA, the unilate
ral variation of specific contractual provisions, the Customer will be notified
in writing with notice of not less than 60 days compared with the effect of vari
ations, showing: the text of the clauses resulting from the proposed change, dis
closure of the contents of the change, the effect of this change, the terms and
conditions for the provision by Customer of any desire to exercise withdrawal wi
thout charges. 14) fiscal discipline facilitated tax laws in the use of gas prov
ides for certain uses, a favorable tax treatment, as shown in the documentation
made available by Toscana Energia Clienti SpA, attached to this contract (Annex
7). The customer, who feels within these categories of use and can be subject to
preferential treatment, must make specific request to Toscana Energia Clienti S
pA producing documentation required for this purpose by tax legislation. 15) Jur
isdiction and choice of residence for any dispute arising between You and Toscan
a Energia Clienti SpA will be the competent court in the place indicated on the
cover of this contract. The Client by signing this Agreement hereby elect domici
le at the place of delivery. 16) Assignment Toscana Energia Clienti SpA may assi
gn the contract to another company, subsidiary or parent company, authorized the
sale of gas.€The transfer will not result in higher costs for the client or les
s favorable conditions. 17) General Notes All matters not expressly provided in
this contract are subject to the requirements contained in any law or rule regul
ating the matter of this Agreement and any clauses in the tender specifications,
if any, as Annex 8. The address for written communications is: Toscana Energia
Clienti SpA - Via Bellatalla 1-56121 Ospedaletto (IP) 18) Annexes The annexes li
sted below are part of this Agreement: Annex 1: Briefing to the end customer Ann
ex 2: Not this Annex 3: Minimum levels of commercial quality Annex 4 : Not this
Annex 5: This Annex 6: Details complaint Annex 7: Annex 8 Not present: Not this
Annex 9: Privacy Policy
Page 2 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410
Information note for the final customer
CODE OF BUSINESS CONDUCT - Att to Resolution Authority for Electricity and Gas N
o. 126/04 of 22 July 2004.
From 1 January 2003 all customers are free to choose gas service company and the
sale of natural gas supply contract that best meets their needs. To ensure that
customers have the necessary in order to choose the best offer on the basis of
clear, reliable and comparable, the Authority for Electricity and Gas issued a c
ode of business conduct that requires all companies selling natural gas precise
rules of behavior.
1.Trasparenza of contract proposals Whoever comes into contact with a client to
suggest a new contract must always identify itself, specify the sales companies
that operate and provide the addresses through which can be contacted; always of
fer customers the option of subscribing contract conditions and the reference pr
ice set by the Authority for Electricity and gas supply to the customer detailed
information on the proposed contract, stating the time required and any costs i
ncurred for the launch of the service, indicate conditions that restrict the abi
lity to accept the offer contract proposal;
If the customer is contacted by telephone, the seller must indicate how to get i
nformation in writing. 2. The Contract The contract must state the identity and
address of the company sales and shall contain the following clauses: all servic
es to be provided to the customer the date of commencement of service and term o
f the contract price of the service and its variations in time any guarantees th
at the customer must provide the sales company for the service (eg a deposit) al
l fees and expenses charged to the customer as and when they measured power cons
umption when the bills will be issued when and how the customer will pay the con
sequences for the customer who does not pay the bills before the maturity of the
cases in which the selling company should pay compensation to the customer auto
matically how to obtain information, a complaint or resolve a dispute with the c
ompany selling
3. Documentation and right to reconsider at the time of subscription, the custom
er must receive a written copy of the contract. If the contract is in a differen
t place from the offices or stop by the sales company (eg customer's home or in
a mall), the customer may cancel the contract without charge within 7 days of si
gnature. If the contract is concluded through forms of communication (eg, teleph
one): 4. Summary Before you join a new contract for the supply of gas,€occur so
that those who brought the contract: • have the name and address of a company se
lling gas • has offered the possibility of concluding a contract the terms of re
ference defined by the Authority for Electricity and Gas • has provided clear in
formation on: the price of the service and its variations over time and other ex
penses charged to the customer under the contract during the contract as and whe
n consumption will be measured by what deadlines must be paid for the service ti
mes 'service starts • has delivered a written copy of the contract has provided
• all the basic terms of the contract specified by the Authority and summarized
in paragraph 2 of this briefing within 10 days of selling the company must send
the client a written copy of the contract , the customer may cancel the contract
without charge within 10 days of receipt of the contract.
Page 3 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410
Annex 3
!"#$%%"&'"("'"&)"&*+,%"-.&/ /",%$ 0''$ 1) $ "& $ 2 1 #" 3 "&)"&# $()"-,&$&)" 2-1
"4 +3" 0 ($ & 5.2
Distribution services and gas sales are subject to regulation by the Authority f
or Electricity and Gas which, with its provisions, lays down the rates, quality
levels and the detailed technical and commercial delivery of service. Resolution
no 168/04 (et seq. Mod. And supplements.) S! Authority requires companies and d
istribution companies to sell specific and general levels of commercial quality
of service delivered to end users connected to the grid and fed with low pressur
e providing the! automatic compensation in case of failure to meet the specific
levels of quality. Here are the levels of commercial quality for the service dis
tribution and service of gas sales.
Table 1 - specific quality of service of commercial natural gas distribution
Time Indicator massimo1 estimation for! Running simple jobs massimo1 time estima
tion for! Perform complex tasks to perform work time massimo1 simple time massim
o1 activation time massimo1 provision for decommissioning the provision at the r
equest of the Client Timeout Wake the provision for arrears due to suspension ra
nge up to appointments on time for end customers with personalized team measures
up to the class G 25 customers with end-group measure of class G 40
15 working days 40 working days 10 working days 10 working days 5 working days 2
working days 2 hours 15 working days 15 working days 7 working days 2 working d
ays 2 hours
Table 2 - Levels of specific commercial quality of service for the sale of natur
al gas
Indicator End customers with group size up to Class G 25 90 calendar days end Cu
stomers with group size class G 40 60 calendar days
Maximum time of billing adjustments
Table 3 - general level of commercial quality of service natural gas distributio
n
Indicator Minimum percentage of requests to perform complex tasks carried out wi
thin the maximum time of 60 working days Minimum percentage of outcomes of audit
s of group size on customer's request communicated within the maximum time of 10
working days Minimum percentage of reasoned answers to written complaints or wr
itten requests for information relating to the delivery service provided within
the maximum time of 20 working days
General
85% 90% 90%
Table 4 - overall quality of service of commercial sale of natural gas
Indicator Minimum percentage of reasoned answers to written complaints or writte
n requests for information relating to sales service, provided within the maximu
m time of 20 working days
General
CRM_ LIVELLIQUALITA - 06/00
90%
1
The maximum time from the date of receipt of the request by the Company's distri
bution. The request for service received by the customer is sent to the Distribu
tion Company within 3 working days of receipt (Resolution No. 158/05 of the Auth
ority). All_3 quality levels 12_12_05 Page 1 of 2
P Page 4 of 8
In case of failure to meet the specific levels of quality, the distribution comp
any for quality levels indicated in Table 1, and the sales company for the quali
ty levels indicated in Table 2,€match the client with a automatic compensation d
efined in Table 5, as required by Resolution No. 168/04 (et seq. Mod. And supple
ments.) S! Authority.
Table 5! Automatic compensation for failure to meet the specific levels of comme
rcial quality
End customers with group size up to Class G 6 Failure to comply with the maximum
time estimates for! Perform simple jobs Failure to comply with the maximum time
estimates for! Execution of complex jobs Failure to comply with the maximum exe
cution time of simple jobs Customers measurement with final group of class G 10
G 25 class customers with end-group measure of class G 40
EUR 30.00
Euro 60.00
Euro 120.00
EUR 30.00
Euro 60.00
Euro 120.00
EUR 30.00
Euro 60.00
Euro 120.00
Failure to comply with the maximum time activation Failure to comply with the pr
ovision of maximum time off supply at the request of Customer Non-compliance wit
h the maximum time to reactivate the provision for arrears due to suspension fai
lure to comply with maximum time of billing adjustments
EUR 30.00
Euro 60.00
Euro 120.00
EUR 30.00
Euro 60.00
Euro 120.00
EUR 30.00
Euro 60.00
Euro 120.00
EUR 30.00
Euro 60.00
Euro 120.00
Failure to comply with the band on time for appointments custom
EUR 30.00
Euro 60.00
Euro 120.00
In addition to the compensation set by Resolution No. 168/04 (et seq. Mod. And s
upplements.) Are provided for further compensation under the automatic Deliberat
ions No 229/01 and 126/04 (et seq. Mod. And supplements.) In the following cases
: for ex-market customers who have maintained or regulated bearing conditions re
gulated by contracts signed! Authority for! Electricity and gas Resolution no 22
9/01, compensation under 25 (twenty five) euros for each doubled provided readin
g failure: "Failure to read groups of measurement available. For customers who h
ave signed up, starting from 1 January 2003, contracts bearing conditions other
than those regulated by Resolution 229/01 (see Resolution No. 126/04 and succ. m
od. and supplements.) compensation under 30 (thirty) euros for "Failure to read
measuring groups accessible" non-periodicity of billing "failure indication of t
he minimum time between ntercorrente! sending payment reminder to the customer a
nd the suspension of provision for arrears, "failure to notify, in writing, in c
ase of unilateral variation of contract terms within 60 days. the effect of the
change itself , "failure to notify the Customer of the change in charges stemmin
g from! application of contractual clauses on indexing or automatic adjustment i
n the first bill on which the changes are implemented.
The automatic compensation is paid to the end customer sales companies through a
llowance traenza within ninety calendar days of receipt of compensation by the d
istribution companies, or within 90 calendar days from the date of expiry of the
time limit set for correction billing and the date of establishment of the non-
contractual
All_3 quality levels 12_12_05
Page 2 of 2
Page 5 of 8
CRM_ LIVELLIQUALITA - 06/00
PRIVACY OF PERSONAL ART. 13 D. LGS. No 196/2003
In compliance with the provisions of Legislative Decree no. No 196, June 30, 200
3 (Code on the protection of personal data), we provide the following necessary
information regarding the aims and methods of processing of your personal data a
nd the scope of communication and diffusion, the nature of our data and its tran
sfer. According to the law, this treatment will be based on principles of correc
tness, lawfulness and transparency and the protection of your privacy and your d
ata. 1. Purpose of processing - service delivery and any ancillary services - th
e formalities required by law. 2. Methods of Treatment: The treatment will be ca
rried out with the aid of modern computer systems whether manual to work subject
to what the employees. 3. Transmission and distribution: Your data, which the t
reatment may be further disclosed to third parties for purposes strictly related
to the purposes mentioned in paragraph 1. Your personal information will not be
distributed. 4. Nature of contribution: The conferment of your data is required
as necessary for the performance of contractual obligations and provided by law
. Data Controller is Toscana Energia Clienti SpA Via Ciliegiolo 43 - Pistoia You
can exercise your rights regarding the holder of the treatment under Article 7
of Legislative Decree 196/2003, which for your convenience:
Legislative Decree 196/2003,€7 - Right to access personal data and other rights
1. You have the right to obtain confirmation of whether or not personal data con
cerning him, even if not yet recorded and their communication in intelligible fo
rm. 2. You have the right to obtain indication: a) the personal data b) the purp
oses and methods of treatment c) the logic applied in case of treatment with the
aid of electronic instruments d) of identification of the owner, and the repres
entative appointed under article 5, paragraph 2 e) subjects or categories of per
sons to whom personal data may be communicated or who can learn about them as ap
pointed representative in the State, managers or agents. 3. You have the right t
o: a) updating, rectification or, when interested, integration of data, b) the c
ancellation, transformation into anonymous form or blocking of data processed un
lawfully, including those which need not be kept for the purposes for which the
data were collected or subsequently processed; c) certification that the operati
ons in letters a) and b) have been disclosed, including their contents, to those
to whom the data were communicated or disseminated, unless this requirement pro
ves impossible or involves a manifestly disproportionate to the protected right.
4. You have the right to oppose, wholly or partially a) for legitimate reasons
the processing of personal data, pertinent to the purpose of collection b) the p
rocessing of personal data for purposes of sending advertising materials or dire
ct selling or for carrying out market surveys or commercial communication. Page
6 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410
Dear Toscana Energia Clienti S.p.A. Via Ciliegiolo 43-51100 Pistoia
CLAIM FORM
Customer Code: ... ... ... ... ... ... ... ... ... ... ...
I, the undersigned, ____________________________________________________________
____________ Address ___________________________________________________________
____________________ City _________________________________Telefono ____________
Zip _________________________
Customer
YES
NO
Tell Toscana Energia Clienti SpA: ______________________________________________
_______________________________________________ ________________________________
_____________________________________________________________ __________________
___________________________________________________________________________ ____
________________________________________________________________________________
_________ ______________________________________________________________________
_______________________ ________________________________________________________
_____________________________________ __________________________________________
___________________________________________________ ____________________________
_________________________________________________________________ ______________
_______________________________________________________________________________
________________________________________________________________________________
_____________ __________________________________________________________________
___________________________ ____________________________________________________
_________________________________________ ______________________________________
__________________________________________________
Date ________________________ Signature ____________________________
Page 7 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410
NOTICE ON HOW 'TO SUBMIT THE CLAIM
The complaint about the service received or the failure to comply with corporate
obligations can be reported in writing to Toscana Energia Clienti SpA as follow
s:
filling in and submitting this claim form, also available at the offices open to
the public. sending a fax to the following telephone number: 0573 356222 fax
sending a letter to: Toscana Energia Clienti SpA Via Ciliegiolo 43 51100 Pistoia
via the Internet at: www.toscanaenergiaclienti.it
For complaints about the service of selling Toscana Energia Clienti SpA commits
itself to removing the deficiencies and respond to Customer within 20 (twenty) w
orking days of receipt of the complaint.
Pursuant to resolutions 47/00 and 221/02 of the Authority for Electricity and Ga
s, Toscana Energia Clienti SpA will assign a number of official protocol and per
form the registration of incoming complaints, for the purposes of any subsequent
audit.
For complaints relating to service delivery, Toscana Energia Clienti SpA will fo
rward them on behalf of customers to business distribution for your jurisdiction
will be working to remove deficiencies and to answer Toscana Energia Clienti Sp
A by the terms of the level of as expected. In turn, Toscana Energia Clienti SpA
move promptly in writing to end users as reported by the distribution companies
.
If the client is deemed not satisfied with the response and how to resolve the c
omplaint, Toscana Energia Clienti SpA become available for further clarification
s later, subject to the customer the option of appealing to the competent author
ity for electricity and gas.
Page 8 of 8
Toscana Energia Clienti SpA - subsidiary of Eni SpA Registered Pistoia, via Cili
egiolo 43 - € capital. 7,148,428.17 fully paid tax code / VAT and registration n
umber of the Register of Enterprises (RI) Pistoia 01599690508 Rea 158410