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aterials back to
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16747 4.1.4.2 Forecast channel and store demand for products and 0
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16747 4.1.4.2 Forecast channel and store demand for products and 0
services
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10018 1.1.2 Survey market and determine customer needs and wants
10406 2.5.2.1.3 Analyze product and service satisfaction data and identify
improvement opportunities
11240 2.5.2.3.3 Analyze product and service satisfaction data and identify
improvement opportunities
10445 6.2.1.1 Align staffing plan to work force plan and business unit
strategies/resource needs
10617 7.1.3.2 Analyze and evaluate the value of the IT portfolio for the
enterprise
11245 7.2.1.2 Translate business and user requirements into IT services and
solutions requirements
11220 7.3 Develop and implement security, privacy, and data protection
controls
10671 7.5.2.3 Develop life cycle plan for IT services and solutions
10822 8.3.2.4 Process period end adjustments (e.g., accruals and currency
conversions)
10823 8.3.2.5 Post and reconcile intercompany transactions
10845 8.4.1.2 Develop and approve capital expenditure plans and budgets
10850 8.4.2.3 Monitor and track capital projects and budget spending
10869 8.6.1.1 Verify AP pay file with purchase order vendor master file
10906 8.7.3.6 Calculate interest and fees for in-house bank accounts
10927 8.9.1.1 Develop foreign, national, state, and local tax strategy
16441 10.1.1.2 Develop and maintain enterprise risk policies and procedures
16449 10.1.2.4 Verify business unit and functional risk mitigation plans are
implemented
16450 10.1.2.5 Ensure risks and risk mitigation actions are monitored
16457 10.1.4.2 Assess risks using enterprise risk framework policies and
procedures
16471 10.3.5 Share knowledge of specific risks across other parts of the
organization
17476 12.3.1.3.1 Define process steps for controls (or integration points)
17500 12.3.4.2 Plan and deploy the EQMS scope, targets, and goals
Defining the status quo relating to the de facto core of what the
business is. Reflect over the fundamental essence of what the
business accomplishes and the manner in which it operates. Look
beyond the obvious solution capabilities to delineate capacities that
form the basis of the business engine. Involve senior executives and
management personnel and possibly professional services providers.
Handling the requirements for new employees. Create and open job
requisitions by clearly defining the job descriptions. Post these
requirements internally and externally, and modify them as
appropriate. Manage the dates of the whole requisition process.
Creating a correspondence between the plan for hiring new
employees and the desired employee requirements. Staff an
adequate amount of people with the appropriate skills to effectively
accomplish its legislative, regulatory, service, and production
requirements.
Developing specific job requisitions, and ensuring their accessibility.
Create and open a job requisition to fill the vacant positions within
the organization. Clearly describe the job title, department, fill date,
and the requisite skills and qualifications for the job.
Acquiring and creating the components needed for the provision and
development of IT services and solutions. Design or acquire software,
hardware, interfaces, servers, etc.
Preparing resources for the provision of IT services and solutions.
Teach the skill or type of behavior through sustained practice and
instruction to the employees who will provide the IT solutions and
services.
Examining the developed IT services and solutions. Test the IT
services and solutions in focus groups, etc.
Analyzing the adoption of the IT services and solutions by customers,
and confirming the customers' experiences met expectations. Use
customer feedback, customer surveys, and customer reviews to
effectively communicate and comprehend the experiences of the
customers.
Updating and maintaining the requirements for IT services and
solutions. Perform defect analysis, and design changes accordingly.
Acquire or develop the components for changed IT services and
solutions. Test changes. Retire the outdated and inefficient IT
solutions and services.
Creating the best fit between a product and the end user. Maximize
the customer base by providing different products in the market.
Showing market value and related expenses on fixed assets data for
taxation. Provide complete information recorded in the books of fixed
assets about purchase price, depreciation, installation charges, resale
market value etc. for tax and regulatory purposes.
Maintaining and recording the results of Test against the quality plan
[17483] electronically and in standard formats. Assign ownership to a
designated function or role.
Deciding whether to take any additional actions based on the results
of quality tests. Initiate a quarantine disposition and relocated
inventory, scrap workflow item and scrap transaction, rework
operation, net-able and nonnet-able items, and the activity list.
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 100195
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 100196
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 100197
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 100132
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103486
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103487
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103488
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103489
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103555
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103559
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103560
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103561
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103562
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103563
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103564
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 103566
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104042
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104043
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104132
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104133
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104135
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104136
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104164
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 104721
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 105357
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 105358
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 105398
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 105399
10007 6.0 Develop and Manage Human Capital Cost Effectiveness 105400
10007 6.0 Develop and Manage Human Capital Process Efficiency 105355
10007 6.0 Develop and Manage Human Capital Process Efficiency 101031
10007 6.0 Develop and Manage Human Capital Process Efficiency 101272
10007 6.0 Develop and Manage Human Capital Staff Productivity 105390
10007 6.0 Develop and Manage Human Capital Staff Productivity 105391
10007 6.0 Develop and Manage Human Capital Staff Productivity 105392
10007 6.0 Develop and Manage Human Capital Staff Productivity 105393
10007 6.0 Develop and Manage Human Capital Staff Productivity 105394
10007 6.0 Develop and Manage Human Capital Staff Productivity 105395
10007 6.0 Develop and Manage Human Capital Staff Productivity 105396
10007 6.0 Develop and Manage Human Capital Staff Productivity 105397
10007 6.0 Develop and Manage Human Capital Staff Productivity 105359
10007 6.0 Develop and Manage Human Capital Staff Productivity 105360
10007 6.0 Develop and Manage Human Capital Staff Productivity 105361
10007 6.0 Develop and Manage Human Capital Staff Productivity 105363
10007 6.0 Develop and Manage Human Capital Staff Productivity 105364
10007 6.0 Develop and Manage Human Capital Staff Productivity 105365
10007 6.0 Develop and Manage Human Capital Staff Productivity 105366
10007 6.0 Develop and Manage Human Capital Staff Productivity 105367
10007 6.0 Develop and Manage Human Capital Staff Productivity 105368
10007 6.0 Develop and Manage Human Capital Staff Productivity 105369
10007 6.0 Develop and Manage Human Capital Staff Productivity 105370
10007 6.0 Develop and Manage Human Capital Staff Productivity 105371
10007 6.0 Develop and Manage Human Capital Staff Productivity 105372
10007 6.0 Develop and Manage Human Capital Staff Productivity 105373
10007 6.0 Develop and Manage Human Capital Staff Productivity 105375
10007 6.0 Develop and Manage Human Capital Staff Productivity 105376
10007 6.0 Develop and Manage Human Capital Staff Productivity 105377
10007 6.0 Develop and Manage Human Capital Staff Productivity 105378
10007 6.0 Develop and Manage Human Capital Staff Productivity 105379
10007 6.0 Develop and Manage Human Capital Staff Productivity 105380
10007 6.0 Develop and Manage Human Capital Staff Productivity 105381
10007 6.0 Develop and Manage Human Capital Staff Productivity 105382
10007 6.0 Develop and Manage Human Capital Staff Productivity 105383
10007 6.0 Develop and Manage Human Capital Staff Productivity 105384
10007 6.0 Develop and Manage Human Capital Staff Productivity 105385
10007 6.0 Develop and Manage Human Capital Staff Productivity 105386
10007 6.0 Develop and Manage Human Capital Staff Productivity 105387
10007 6.0 Develop and Manage Human Capital Staff Productivity 105274
10007 6.0 Develop and Manage Human Capital Staff Productivity 105275
10007 6.0 Develop and Manage Human Capital Staff Productivity 105276
10007 6.0 Develop and Manage Human Capital Staff Productivity 105277
10007 6.0 Develop and Manage Human Capital Staff Productivity 105278
10007 6.0 Develop and Manage Human Capital Staff Productivity 105279
10007 6.0 Develop and Manage Human Capital Staff Productivity 105280
10007 6.0 Develop and Manage Human Capital Staff Productivity 105281
10007 6.0 Develop and Manage Human Capital Staff Productivity 105282
10007 6.0 Develop and Manage Human Capital Staff Productivity 105283
10007 6.0 Develop and Manage Human Capital Staff Productivity 105284
10007 6.0 Develop and Manage Human Capital Staff Productivity 105285
10007 6.0 Develop and Manage Human Capital Staff Productivity 105286
10007 6.0 Develop and Manage Human Capital Staff Productivity 105287
10007 6.0 Develop and Manage Human Capital Staff Productivity 105288
10007 6.0 Develop and Manage Human Capital Staff Productivity 105290
10007 6.0 Develop and Manage Human Capital Staff Productivity 105291
10007 6.0 Develop and Manage Human Capital Staff Productivity 105292
10007 6.0 Develop and Manage Human Capital Staff Productivity 105293
10007 6.0 Develop and Manage Human Capital Staff Productivity 105294
10007 6.0 Develop and Manage Human Capital Staff Productivity 105295
10007 6.0 Develop and Manage Human Capital Staff Productivity 105296
10007 6.0 Develop and Manage Human Capital Staff Productivity 105297
10007 6.0 Develop and Manage Human Capital Staff Productivity 105298
10007 6.0 Develop and Manage Human Capital Staff Productivity 105299
10007 6.0 Develop and Manage Human Capital Staff Productivity 105300
10007 6.0 Develop and Manage Human Capital Staff Productivity 105301
10007 6.0 Develop and Manage Human Capital Staff Productivity 105303
10007 6.0 Develop and Manage Human Capital Staff Productivity 105304
10007 6.0 Develop and Manage Human Capital Staff Productivity 105305
10007 6.0 Develop and Manage Human Capital Staff Productivity 105306
10007 6.0 Develop and Manage Human Capital Staff Productivity 105307
10007 6.0 Develop and Manage Human Capital Staff Productivity 105308
10007 6.0 Develop and Manage Human Capital Staff Productivity 105309
10007 6.0 Develop and Manage Human Capital Staff Productivity 105311
10007 6.0 Develop and Manage Human Capital Staff Productivity 105312
10007 6.0 Develop and Manage Human Capital Staff Productivity 105313
10007 6.0 Develop and Manage Human Capital Staff Productivity 105314
10007 6.0 Develop and Manage Human Capital Staff Productivity 105315
10007 6.0 Develop and Manage Human Capital Staff Productivity 105316
10007 6.0 Develop and Manage Human Capital Staff Productivity 105317
10007 6.0 Develop and Manage Human Capital Staff Productivity 105318
10007 6.0 Develop and Manage Human Capital Staff Productivity 105319
10007 6.0 Develop and Manage Human Capital Staff Productivity 105320
10007 6.0 Develop and Manage Human Capital Staff Productivity 105321
10007 6.0 Develop and Manage Human Capital Staff Productivity 105322
10007 6.0 Develop and Manage Human Capital Staff Productivity 105323
10007 6.0 Develop and Manage Human Capital Staff Productivity 105324
10007 6.0 Develop and Manage Human Capital Staff Productivity 105326
10007 6.0 Develop and Manage Human Capital Staff Productivity 105327
10007 6.0 Develop and Manage Human Capital Staff Productivity 105328
10007 6.0 Develop and Manage Human Capital Staff Productivity 105329
10007 6.0 Develop and Manage Human Capital Staff Productivity 105330
10007 6.0 Develop and Manage Human Capital Staff Productivity 105331
10007 6.0 Develop and Manage Human Capital Staff Productivity 105332
10007 6.0 Develop and Manage Human Capital Staff Productivity 105333
10007 6.0 Develop and Manage Human Capital Staff Productivity 105334
10007 6.0 Develop and Manage Human Capital Staff Productivity 105335
10007 6.0 Develop and Manage Human Capital Staff Productivity 105336
10007 6.0 Develop and Manage Human Capital Staff Productivity 105337
10007 6.0 Develop and Manage Human Capital Staff Productivity 105338
10007 6.0 Develop and Manage Human Capital Staff Productivity 105339
10007 6.0 Develop and Manage Human Capital Staff Productivity 105340
10007 6.0 Develop and Manage Human Capital Staff Productivity 105342
10007 6.0 Develop and Manage Human Capital Staff Productivity 105343
10007 6.0 Develop and Manage Human Capital Staff Productivity 105344
10007 6.0 Develop and Manage Human Capital Staff Productivity 105345
10007 6.0 Develop and Manage Human Capital Staff Productivity 105346
10007 6.0 Develop and Manage Human Capital Staff Productivity 105347
10007 6.0 Develop and Manage Human Capital Staff Productivity 105348
10007 6.0 Develop and Manage Human Capital Staff Productivity 105349
10007 6.0 Develop and Manage Human Capital Staff Productivity 105350
10007 6.0 Develop and Manage Human Capital Staff Productivity 105351
10007 6.0 Develop and Manage Human Capital Staff Productivity 105352
10007 6.0 Develop and Manage Human Capital Staff Productivity 100487
10007 6.0 Develop and Manage Human Capital Staff Productivity 100943
10007 6.0 Develop and Manage Human Capital Staff Productivity 101416
10007 6.0 Develop and Manage Human Capital Staff Productivity 101368
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104751
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104752
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104753
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104754
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104755
10107 3.1.2 Evaluate and prioritize market opportunities Cost Effectiveness 104756
10150 3.2.4 Develop and manage media campaigns Cycle Time 104637
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103353
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103358
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103895
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103901
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103025
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 103029
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 104478
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 104479
10278 4.3.4 Select suppliers and develop/maintain contracts Cost Effectiveness 105177
10278 4.3.4 Select suppliers and develop/maintain contracts Process Efficiency 103171
10278 4.3.4 Select suppliers and develop/maintain contracts Process Efficiency 104250
10403 2.5.2.3 Measure customer satisfaction with products and Process Efficiency 102602
services
10410 6.2 Recruit, source, and select employees Cost Effectiveness 104093
10410 6.2 Recruit, source, and select employees Cost Effectiveness 104060
10410 6.2 Recruit, source, and select employees Cost Effectiveness 104071
10410 6.2 Recruit, source, and select employees Cost Effectiveness 103956
10410 6.2 Recruit, source, and select employees Cost Effectiveness 103958
10410 6.2 Recruit, source, and select employees Cost Effectiveness 103877
10410 6.2 Recruit, source, and select employees Cycle Time 100565
10410 6.2 Recruit, source, and select employees Cycle Time 100569
10410 6.2 Recruit, source, and select employees Cycle Time 100304
10410 6.2 Recruit, source, and select employees Process Efficiency 101123
10410 6.2 Recruit, source, and select employees Process Efficiency 100801
10410 6.2 Recruit, source, and select employees Process Efficiency 100804
10410 6.2 Recruit, source, and select employees Process Efficiency 100807
10410 6.2 Recruit, source, and select employees Process Efficiency 100869
10410 6.2 Recruit, source, and select employees Process Efficiency 102613
10410 6.2 Recruit, source, and select employees Staff Productivity 101348
10410 6.2 Recruit, source, and select employees Staff Productivity 100493
10410 6.2 Recruit, source, and select employees Staff Productivity 105458
10410 6.2 Recruit, source, and select employees Staff Productivity 105459
10410 6.2 Recruit, source, and select employees Staff Productivity 105460
10469 6.3.1 Manage employee orientation and deployment Cost Effectiveness 104566
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 104597
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 104598
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102780
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102783
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102786
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102789
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102245
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102246
management training programs Information
10493 6.3.5.4 Develop, conduct, and manage employee and/or Supplemental 102247
management training programs Information
10563 7.1 Manage the business of information technology Cost Effectiveness 105002
10563 7.1 Manage the business of information technology Cost Effectiveness 101627
10563 7.1 Manage the business of information technology Cost Effectiveness 101697
10563 7.1 Manage the business of information technology Cost Effectiveness 101706
10563 7.1 Manage the business of information technology Cost Effectiveness 101622
10563 7.1 Manage the business of information technology Cost Effectiveness 101503
10563 7.1 Manage the business of information technology Cost Effectiveness 102963
10563 7.1 Manage the business of information technology Cost Effectiveness 102943
10563 7.1 Manage the business of information technology Cost Effectiveness 103759
10563 7.1 Manage the business of information technology Cost Effectiveness 103725
10563 7.1 Manage the business of information technology Cost Effectiveness 103295
10563 7.1 Manage the business of information technology Cost Effectiveness 103310
10563 7.1 Manage the business of information technology Cycle Time 103433
10563 7.1 Manage the business of information technology Process Efficiency 101324
10563 7.1 Manage the business of information technology Process Efficiency 100831
10563 7.1 Manage the business of information technology Process Efficiency 100834
10563 7.1 Manage the business of information technology Process Efficiency 104681
10564 7.2 Develop and manage IT customer relationships Cost Effectiveness 103639
10564 7.2 Develop and manage IT customer relationships Cost Effectiveness 101483
10564 7.2 Develop and manage IT customer relationships Cost Effectiveness 103260
10564 7.2 Develop and manage IT customer relationships Cost Effectiveness 101618
10564 7.2 Develop and manage IT customer relationships Cost Effectiveness 101686
10564 7.2 Develop and manage IT customer relationships Process Efficiency 100830
10564 7.2 Develop and manage IT customer relationships Process Efficiency 101310
10566 7.5 Develop and maintain information technology Cost Effectiveness 105005
solutions
10566 7.5 Develop and maintain information technology Cost Effectiveness 104353
solutions
10566 7.5 Develop and maintain information technology Cost Effectiveness 103636
solutions
10566 7.5 Develop and maintain information technology Cost Effectiveness 101685
solutions
10566 7.5 Develop and maintain information technology Cost Effectiveness 101617
solutions
10566 7.5 Develop and maintain information technology Cost Effectiveness 103257
solutions
10566 7.5 Develop and maintain information technology Cycle Time 100348
solutions
10566 7.5 Develop and maintain information technology Cycle Time 100353
solutions
10566 7.5 Develop and maintain information technology Cycle Time 100357
solutions
10566 7.5 Develop and maintain information technology Cycle Time 100335
solutions
10566 7.5 Develop and maintain information technology Cycle Time 100336
solutions
10566 7.5 Develop and maintain information technology Cycle Time 103409
solutions
10566 7.5 Develop and maintain information technology Cycle Time 103410
solutions
10566 7.5 Develop and maintain information technology Cycle Time 103412
solutions
10566 7.5 Develop and maintain information technology Cycle Time 103414
solutions
10566 7.5 Develop and maintain information technology Cycle Time 103417
solutions
10566 7.5 Develop and maintain information technology Cycle Time 105065
solutions
10566 7.5 Develop and maintain information technology Cycle Time 105066
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 100249
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 100829
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 102122
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 101418
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 100891
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 105063
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 102212
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 102409
solutions
10566 7.5 Develop and maintain information technology Process Efficiency 102412
solutions
10568 7.7 Deliver and support information technology Cost Effectiveness 104682
services
10568 7.7 Deliver and support information technology Cost Effectiveness 104683
services
10568 7.7 Deliver and support information technology Cost Effectiveness 104670
services
10568 7.7 Deliver and support information technology Cost Effectiveness 103612
services
10568 7.7 Deliver and support information technology Cost Effectiveness 101678
services
10568 7.7 Deliver and support information technology Cost Effectiveness 101475
services
10568 7.7 Deliver and support information technology Cost Effectiveness 101613
services
10568 7.7 Deliver and support information technology Cost Effectiveness 102885
services
10568 7.7 Deliver and support information technology Cycle Time 100333
services
10568 7.7 Deliver and support information technology Process Efficiency 100827
services
10568 7.7 Deliver and support information technology Process Efficiency 101300
services
10568 7.7 Deliver and support information technology Process Efficiency 102674
services
10568 7.7 Deliver and support information technology Process Efficiency 102675
services
10568 7.7 Deliver and support information technology Process Efficiency 102676
services
10568 7.7 Deliver and support information technology Process Efficiency 102678
services
10568 7.7 Deliver and support information technology Process Efficiency 102679
services
10575 7.1.5 Evaluate and communicate IT business value and Cost Effectiveness 104653
performance
10575 7.1.5 Evaluate and communicate IT business value and Cost Effectiveness 104654
performance
10575 7.1.5 Evaluate and communicate IT business value and Process Efficiency 104647
performance
10575 7.1.5 Evaluate and communicate IT business value and Process Efficiency 104648
performance
10575 7.1.5 Evaluate and communicate IT business value and Staff Productivity 104677
performance
10578 7.2.1 Develop IT services and solutions strategy Cost Effectiveness 104672
10578 7.2.1 Develop IT services and solutions strategy Cycle Time 104643
10578 7.2.1 Develop IT services and solutions strategy Cycle Time 104644
10578 7.2.1 Develop IT services and solutions strategy Process Efficiency 104651
10578 7.2.1 Develop IT services and solutions strategy Process Efficiency 104658
10578 7.2.1 Develop IT services and solutions strategy Process Efficiency 104659
10578 7.2.1 Develop IT services and solutions strategy Staff Productivity 104678
10583 7.4.1 Develop information and content management Cost Effectiveness 102901
strategies
10583 7.4.1 Develop information and content management Cost Effectiveness 101484
strategies
10583 7.4.1 Develop information and content management Cost Effectiveness 101619
strategies
10583 7.4.1 Develop information and content management Cost Effectiveness 101687
strategies
10583 7.4.1 Develop information and content management Cost Effectiveness 103641
strategies
10583 7.4.1 Develop information and content management Process Efficiency 101304
strategies
10584 7.4.2 Define the enterprise information architecture Cost Effectiveness 103597
10584 7.4.2 Define the enterprise information architecture Cost Effectiveness 101469
10584 7.4.2 Define the enterprise information architecture Cost Effectiveness 101612
10584 7.4.2 Define the enterprise information architecture Cost Effectiveness 103238
10584 7.4.2 Define the enterprise information architecture Cost Effectiveness 102877
10584 7.4.2 Define the enterprise information architecture Process Efficiency 101297
10586 7.4.4 Perform enterprise data and content management Cost Effectiveness 103326
10586 7.4.4 Perform enterprise data and content management Cost Effectiveness 101712
10586 7.4.4 Perform enterprise data and content management Cost Effectiveness 101629
10586 7.4.4 Perform enterprise data and content management Cost Effectiveness 102983
10586 7.4.4 Perform enterprise data and content management Cost Effectiveness 101509
10586 7.4.4 Perform enterprise data and content management Process Efficiency 101326
10728 8.1 Perform planning and management accounting Cost Effectiveness 105148
10728 8.1 Perform planning and management accounting Cost Effectiveness 105145
10728 8.1 Perform planning and management accounting Cost Effectiveness 105135
10728 8.1 Perform planning and management accounting Cost Effectiveness 103989
10728 8.1 Perform planning and management accounting Cost Effectiveness 103067
10728 8.1 Perform planning and management accounting Cost Effectiveness 101606
10728 8.1 Perform planning and management accounting Cost Effectiveness 103802
10728 8.1 Perform planning and management accounting Process Efficiency 101172
10728 8.1 Perform planning and management accounting Process Efficiency 101089
10730 8.3 Perform general accounting and reporting Cost Effectiveness 103550
10730 8.3 Perform general accounting and reporting Cost Effectiveness 103552
10730 8.3 Perform general accounting and reporting Cost Effectiveness 103554
10730 8.3 Perform general accounting and reporting Cycle Time 100613
10730 8.3 Perform general accounting and reporting Process Efficiency 100981
10733 8.6 Process accounts payable and expense Cost Effectiveness 104828
reimbursements
10733 8.6 Process accounts payable and expense Cost Effectiveness 104830
reimbursements
10733 8.6 Process accounts payable and expense Cost Effectiveness 104834
reimbursements
10733 8.6 Process accounts payable and expense Cost Effectiveness 104835
reimbursements
10733 8.6 Process accounts payable and expense Cost Effectiveness 103971
reimbursements
10733 8.6 Process accounts payable and expense Process Efficiency 101095
reimbursements
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 102921
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 102923
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 103677
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 103679
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 105147
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 105137
10741 8.1.4 Evaluate and manage financial performance Cost Effectiveness 104151
10741 8.1.4 Evaluate and manage financial performance Cycle Time 100616
10741 8.1.4 Evaluate and manage financial performance Cycle Time 100617
10741 8.1.4 Evaluate and manage financial performance Cycle Time 100618
10741 8.1.4 Evaluate and manage financial performance Staff Productivity 103159
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 101603
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 100010
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 100008
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 103064
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 103801
10751 8.4.1 Perform capital planning and project approval Cost Effectiveness 105141
10751 8.4.1 Perform capital planning and project approval Cycle Time 100586
10751 8.4.1 Perform capital planning and project approval Process Efficiency 101086
10751 8.4.1 Perform capital planning and project approval Process Efficiency 100009
10751 8.4.1 Perform capital planning and project approval Process Efficiency 105133
10751 8.4.1 Perform capital planning and project approval Supplemental 102019
Information
10762 8.8.1 Establish internal controls, policies, and Cost Effectiveness 103673
procedures
10762 8.8.1 Establish internal controls, policies, and Cost Effectiveness 103280
procedures
10762 8.8.1 Establish internal controls, policies, and Cost Effectiveness 102918
procedures
10762 8.8.1 Establish internal controls, policies, and Cost Effectiveness 101554
procedures
10762 8.8.1 Establish internal controls, policies, and Process Efficiency 101018
procedures
10763 8.8.2 Operate controls and monitor compliance with Cost Effectiveness 101568
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cost Effectiveness 103315
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cost Effectiveness 103766
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cycle Time 100140
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cycle Time 100144
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cycle Time 100148
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Cycle Time 100608
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Process Efficiency 101070
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Process Efficiency 101424
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Process Efficiency 101375
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Process Efficiency 102392
internal controls policies and procedures
10763 8.8.2 Operate controls and monitor compliance with Supplemental 102016
internal controls policies and procedures Information
10763 8.8.2 Operate controls and monitor compliance with Supplemental 101912
internal controls policies and procedures Information
10763 8.8.2 Operate controls and monitor compliance with Supplemental 103173
internal controls policies and procedures Information
10763 8.8.2 Operate controls and monitor compliance with Supplemental 102398
internal controls policies and procedures Information
10763 8.8.2 Operate controls and monitor compliance with Supplemental 102401
internal controls policies and procedures Information
10764 8.8.3 Report on internal controls compliance Cost Effectiveness 103879
11208 8.7.5 Monitor and execute risk and hedging transactions Cost Effectiveness 104817
11208 8.7.5 Monitor and execute risk and hedging transactions Staff Productivity 104813
11208 8.7.5 Monitor and execute risk and hedging transactions Staff Productivity 104821
11220 7.3 Develop and implement security, privacy, and Process Efficiency 105218
data protection controls
11220 7.3 Develop and implement security, privacy, and Supplemental 105219
data protection controls Information
11220 7.3 Develop and implement security, privacy, and Supplemental 104991
data protection controls Information
Total cost of the North American Shared Services (Total in-house operating cost for your HR service dollars
Center as a percentage of revenue center for North American center + Total of all
outsourcing costs associated with HR service
center for North American center) / Total
organization revenue
Total service center cost per customer (employees (Total in-house operating cost for your HR service dollars
+ retirees) center for North American center + Total of all
outsourcing costs associated with HR service
center for North American center) / (Total
employee headcount served by shared services
organization + Total retiree headcount served by
shared services organization)
Total service center in-house cost per volume unit CUSTOM dollars
Total customers (employees + retirees) per total (Total employee headcount served by shared customers
HR headcount services organization + Total retiree headcount
served by shared services organization) / Total HR
headcount for overall HR organization
Total company employees per HRIS headcount Total employee headcount served by shared employees
services organization / HRIS headcount for overall
HR organization
Total company employees per talent acquisition Total employee headcount served by shared employees
CoE headcount services organization / Talent acquisition CoE
headcount for entire shared services operation
Total company employees per talent management Total employee headcount served by shared employees
CoE headcount services organization / Talent management CoE
headcount for entire shared services operation
Total company employees per compensation CoE Total employee headcount served by shared employees
headcount services organization / Compensation CoE
headcount for entire shared services operation
Total company employees per benefits CoE Total employee headcount served by shared employees
headcount services organization / Benefits CoE headcount for
entire shared services operation
Total company employees per employee and labor Total employee headcount served by shared employees
relations CoE headcount services organization / Employee and labor
relations CoE headcount for entire shared services
operation
Systems cost to perform the HR function as a ((Total cost to perform the function "develop and percent
percentage of total HR function cost manage human capital" * Percentage of cost to
perform the HR function allocated to internal costs
* Percentage of internal cost to perform the HR
function allocated to systems costs * .0001) / Total
cost to perform the function "develop and manage
human capital") * 100
Percentage of business entity employees who are (Number of employees between 50 and 55 years percent
at least 50 but less than 55 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees with 15 ((Number of employees employed between 15 and percent
years of tenure or more 20 years + Number of employees employed
between 20 and 25 years + Number of employees
employed greater than 25 years) / Number of
business entity employees) * 100.0
Percentage of business entity employees with 20 ((Number of employees employed between 20 and percent
years of tenure or more 25 years + Number of employees employed
greater than 25 years) / Number of business entity
employees) * 100.0
Percentage of business entity employees with 25 (Number of employees employed greater than 25 percent
years or more of tenure years / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 25 and 30 years percent
at least 25 but less than 30 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 30 and 35 years percent
at least 30 but less than 35 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 35 and 40 years percent
at least 35 but less than 40 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 40 and 45 years percent
at least 40 but less than 45 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 45 and 50 years percent
at least 45 but less than 50 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees between 55 and 60 years percent
at least 55 but less than 60 years old old / Number of business entity employees) *
100.0
Percentage of business entity employees who are (Number of employees less than 25 years old / percent
less than 25 years old Number of business entity employees) * 100.0
Percentage of FTEs who perform the HR function Percentage of FTEs who perform the function percent
that do not directly report to the HR organization "develop and manage human capital" that do not
directly report to the HR organization
Percentage of operational workers/office staff that (Number of female operational worker/office staff percent
are female employees / Number of operational worker/office
staff employees) * 100
Percentage of senior management/executives that (Number of female senior management/executive percent
are female employees / Number of senior
management/executive employees) * 100.0
Total IT cost, including depreciation/amortization, IT costs during the past year / Number of FTEs who dollars
per IT function FTE perform the function "manage information
technology"
Total IT budget to support product development, IT budget dedicated to supporting product dollars
including depreciation/amortization, per development / IT FTEs supporting product
associated IT FTE development
Systems cost to perform the function "manage (IT costs during the past year * (Percentage of IT dollars
information technology", including cost allocated to hardware + Percentage of IT cost
depreciation/amortization, per $1,000 revenue allocated to software + Percentage of IT cost
allocated to data and voice networks) * .01) /
(Total business entity revenue * .0010)
Overhead cost to perform the function "manage (IT costs during the past year * Percentage of IT dollars
information technology", including cost allocated to facilities and overhead * .01) /
depreciation/amortization, per $1,000 revenue (Total business entity revenue * .0010)
Other cost to perform the function "manage (IT costs during the past year * Percentage of IT dollars
information technology", including cost allocated to cost other than personnel,
depreciation/amortization, per $1,000 revenue systems, overhead, and outsourced * .01) / (Total
business entity revenue * .0010)
Other cost to perform the function "manage (Total annual IT cost (excluding Dollars
information technology", excluding depreciation/amortization) * Percentage of total IT
depreciation/amortization, per $1,000 revenue cost (excluding depreciation/amortization)
allocated to IT operating cost * Percentage of IT
operating cost (excluding
depreciation/amortization) allocated to costs other
than internal/external personnel, hardware,
software, data/voice networks, or
facilities/overhead *.0001) / (Total business entity
revenue * 0.0010)
Personnel cost to perform the function "manage (Total annual IT cost (excluding Dollars
information technology", excluding depreciation/amortization) * Percentage of total IT
depreciation/amortization, per $1,000 revenue cost (excluding depreciation/amortization)
allocated to IT operating cost * (Percentage of IT
operating cost (excluding
depreciation/amortization) allocated to internal
personnel + Percentage of IT operating cost
(excluding depreciation/amortization) allocated to
external personnel)*.0001) / (Total business entity
revenue * 0.0010)
Systems cost to perform the function "manage (Total annual IT cost (excluding Dollars
information technology", excluding depreciation/amortization) * Percentage of total IT
depreciation/amortization, per $1,000 revenue cost (excluding depreciation/amortization)
allocated to IT operating cost * (Percentage of IT
operating cost (excluding
depreciation/amortization) allocated to hardware
+ Percentage of IT operating cost (excluding
depreciation/amortization) allocated to software +
Percentage of IT operating cost (excluding
depreciation/amortization) allocated to data and
voice networks)*.0001) / (Total business entity
revenue * 0.0010)
Average IT budget variance for application Average budget variance for application Percent
development and maintenance projects development and maintenance projects
Personnel cost to perform the function "manage (IT costs during the past year * (Percentage of IT dollars
information technology", including cost allocated to internal personnel cost +
depreciation/amortization, per $1,000 revenue Percentage of IT cost allocated to external
personnel cost) * 0.01) / (Total business entity
revenue * 0.0010)
Total IT budget, including (IT budget for the past year / Total business entity percent
depreciation/amortization, as a percentage of revenue) * 100.0
revenue
Total IT budget, including IT budget for the past year / Number of business dollars
depreciation/amortization, per employee entity employees
Total IT budget, including IT budget for the past year / Number of business dollars
depreciation/amortization, per FTE entity FTEs
Total IT cost, including depreciation/amortization, IT costs during the past year / (Total business dollars
per $1,000 revenue entity revenue * 0.0010)
Total IT cost, including depreciation/amortization, IT costs during the past year / Number of business dollars
per business entity FTE entity FTEs
Total cost of IT operations, including (((Percentage of IT cost allocated to the process dollars
depreciation/amortization, per $1,000 revenue group "deploy IT solutions"+Percentage of IT cost
allocated to the process group "deliver and
support IT services")/100) * IT costs during the
past year)/(Total business entity revenue * 0.001)
Total cost of IT planning and management, (Total cost to perform the process group "manage dollars
including depreciation/amortization, per $1,000 the business of IT" + Total cost to perform the
revenue process group "develop and manage IT customer
relationships" + Total cost to perform the process
group "manage business resiliency and risk" +
Total cost to perform the process group "manage
IT knowledge") / (Total business entity revenue * .
001)
IT expense, including depreciation/amortization, IT costs during the past year / Number of business dollars
per employee entity employees
Time-to-market (build-to-launch) in months for Average build-to-launch time in months for major months
major new/enhanced IT services investments less new or enhanced IT services in the investment
than $100,000 USD level of less than $100,000 USD
Time-to-market (build-to-launch) in months for Average build-to-launch time in months for major months
major new/enhanced IT services investments new or enhanced IT services in the investment
between $1 million and $100 million USD level of $1 million - $100 million USD
Time-to-market (build-to-launch) in months for Average build-to-launch time in months for major months
major new/enhanced IT services investments new or enhanced IT services in the investment
between $100,000 and $250,000 USD level of $100,000-$250,000 USD
Time-to-market (build-to-launch) in months for Average build-to-launch time in months for major months
major new/enhanced IT services investments new or enhanced IT services in the investment
between $250,000 and $500,000 USD level of $250,000-$500,000 USD
Time-to-market (build-to-launch) in months for Average build-to-launch time in months for major months
major new/enhanced IT services investments new or enhanced IT services in the investment
between $500,000 and $1 million USD level of $500,000-$1 million USD
Average cycle time in months to break even for Average cycle time in months to break even for Months
major new or enhanced services major new or enhanced services
Time in months to break even for new or Time in months to break even for new or months
enhanced IT services for investments less than enhanced IT services for investments less than
$100,000 $100,000
Time in months to break even for new or Time to break even for new or enhanced IT months
enhanced IT services for investments greater than services with an investment level more than $100
$100 million million
Time in months to break even for new or Time in months to break even for new or months
enhanced IT services for investments between $1 enhanced IT services for investments between $ 1
million and $100 million million and $100 million
Time in months to break even for new or Time in months to break even for new or months
enhanced IT services for investments between enhanced IT services for investments between
$100,000 and $250,000 $100,000 and $250,000
Time in months to break even for new or Time in months to break even for new or months
enhanced IT services for investments between enhanced IT services for investments between
$250,000 and $500,000 $250,000 and $500,000
Number of FTEs that perform IT operations per $1 (Number of FTEs who perform the function FTEs
billion revenue "manage information technology" * (Percentage of
IT FTEs performing the process area "Deploy
information technology solutions" + Percentage of
IT FTEs performing the process area "Deliver and
support information technology services")*.01) /
(Total business entity revenue * 0.0000000010)
Number of FTEs that perform IT planning and (Number of FTEs who perform the function FTEs
management per $1 billion revenue "manage information technology" * (Percentage of
IT FTEs performing the process area "manage the
business of IT" + Percentage of IT FTEs performing
the process area "Develop and manage IT
customer relationships" + Percentage of IT FTEs
performing the process area "Develop and
implement security, privacy, and data protection
controls")*.01) / (Total business entity revenue *
0.0000000010)
Percentage allocation of IT costs related to Percentage allocation of IT costs related to the Percent
rationalizing the application portfolio to "Legacy" environment for rationalizing the
control/reduce the costs of the enterprise legacy application portfolio to control and/or reduce the
environment, excluding depreciation/amortization, costs of the enterprise legacy environment in the
in the next 3 to 5 years next 3 to 5 years
Percentage allocation of IT costs related to Percentage allocation of IT costs related to the Percent
renewing / revising / consolidating hardware to "Legacy" environment for gradually renewing /
control / reduce the costs of the enterprise legacy revising / consolidating hardware to control and/or
environment, excluding depreciation/amortization, reduce the costs of the enterprise legacy
in the next 3 to 5 years environment in the next 3 to 5 years
Percentage allocation of IT costs related to the use Percentage allocation of IT costs related to the Percent
of an outsourcing partner to control / reduce the "Legacy" environment for using an outsourcing
costs of the enterprise legacy environment, partner to control and/or reduce the costs of the
excluding depreciation/amortization, in the next 3 enterprise legacy environment in the next 3 to 5
to 5 years years
Percentage allocation of IT costs related to the use Percentage allocation of IT costs related to the Percent
of cloud services to control / reduce the costs of "Legacy" environment for use cloud services to
the enterprise legacy environment, excluding control and/or reduce the costs of the enterprise
depreciation/amortization, in the next 3 to 5 years legacy environment in the next 3 to 5 years
Percentage allocation of IT costs related to Percentage allocation of IT costs related to the Percent
wrapping / isolating the legacy environment from "Legacy" environment for wrapping / isolating the
new activities to control /reduce the costs of the legacy environment from new activities to control
enterprise legacy environment, excluding and/or reduce the costs of the enterprise legacy
depreciation/amortization, in the next 3 to 5 years environment in the next 3 to 5 years
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform application development roles perform application development roles
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform application support roles perform application support roles
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform executive or administrative roles perform executive or administrative roles
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform infrastructure operations roles perform infrastructure operations roles
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform non-executive leadership roles (typically perform non-executive leadership roles (typically
first-line manager or team lead) first-line manager or team lead)
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform roles other than executive, administrative, perform roles other than executive, administrative,
strategy, planning, program/project management, strategy, planning, program/project management,
application development/support, infrastructure application development/support, infrastructure
operations/support, or user support operations/support, or user support
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform strategy and planning roles perform strategy and planning roles
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform user support roles perform user support roles
Percentage of IT cost (infrastructure, applications, Percentage of IT costs (infrastructure, applications, Percent
people), excluding depreciation/amortization, people) related to the "Legacy" environment
related to the "Legacy" environment
Percentage of FTEs performing IT processes that Percentage of FTEs performing IT processes that Percent
perform infrastructure support roles perform infrastructure support roles
Percentage of IT operating cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, spent on external depreciation/amortization) spent on external
business application development and business application development and
maintenance services maintenance services
Percentage of IT operating cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, spent on externally- depreciation/amortization) spent on externally-
provided cloud services provided cloud services
Percentage of IT operating cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, spent on externally- depreciation/amortization) spent on externally-
provided infrastructure operations services provided infrastructure operations services
Percentage of total IT cost, including ((Total cost to perform the process "develop percent
depreciation/amortization, allocated to IT information and content management strategies"
development and maintenance + Total cost to perform the process "define the
enterprise information architecture" + Total cost to
perform the process "manage information
resources" + Total cost to perform the process
"perform enterprise data and content
management" + Total cost to perform the process
"develop and maintain information technology
solutions") / IT costs during the past year) *100
Selling, general, and administrative (SGA) costs as (Total SG&A costs/Total business entity percent
a percentage of business entity revenue revenue)*100
Overhead cost of the finance function per Overhead cost to perform the function "manage dollars
$100,000 revenue financial resources" / (Total business entity
revenue * .00001)
Systems cost to perform the finance function per Systems cost to perform the function "manage dollars
$100,000 revenue financial resources" / (Total business entity
revenue * .00001)
Total cost to perform the finance function as a (Total cost to perform the function "manage percent
percentage of revenue financial resources" / Total business entity
revenue) * 100
Total cost to perform the finance function per Total cost to perform the function "manage dollars
$1,000 revenue financial resources" / (Total business entity
revenue * .001)
Total cost to perform the finance function per Total cost to perform the function "manage dollars
finance function FTE financial resources" / Number of FTEs who perform
the function "manage financial resources"
Number of finance function FTEs per $1 billion Number of FTEs who perform the function FTEs
revenue "manage financial resources" / (Total business
entity revenue * .000000001)
Number of management FTEs involved in finance (Number of FTEs who perform the function percent
function operations as a percentage of total "manage financial resources" perform
finance function FTEs management operations / Number of FTEs who
perform the function "manage financial
resources") * 100.0
Number of clerical FTEs involved in F&A operations (Number of FTEs who perform the function percent
as a percentage of total finance function FTEs "manage financial resources" perform clerical
operations / Number of FTEs who perform the
function "manage financial resources") * 100.0
Percentage of finance function FTEs to total (Number of FTEs who perform the function percent
number of employees within the business entity "manage financial resources" / Number of business
entity employees) * 100
Number of FTEs that perform other non-defined Number of FTEs who perform other non-defined FTEs
finance processes per $1 billion revenue financial processes / (Total business entity revenue
* 0.000000001)
Outsourced cost of the finance function as a (Outsourced cost to perform the function "manage percent
percentage of the total cost of the finance function financial resources" / Total cost to perform the
function "manage financial resources") * 100
Percentage of total finance function FTEs allocated (Number of FTEs who perform other non-defined percent
to other non-defined finance processes financial processes / Number of FTEs who perform
the function "manage financial resources") * 100
Other cost of the finance function as a percentage (Costs other than personnel, systems, overhead, percent
of the total cost of the finance function and outsourced to perform the function "manage
financial resources" / Total cost to perform the
function "manage financial resources") * 100
Overhead cost of the finance function as a (Overhead cost to perform the function "manage percent
percentage of the total cost of the finance function financial resources" / Total cost to perform the
function "manage financial resources") * 100
Systems cost of the finance function as a (Systems cost to perform the function "manage percent
percentage of the total cost of the finance function financial resources" / Total cost to perform the
function "manage financial resources") * 100
Total number of branches that form the branch Total number of branches forming the branch branches
network network
Percentage of your organization's revenue growth Percentage of your organization's revenue growth percent
over the past three years due to acquisitions over the past three years due to acquisitions
Total cost to develop and manage products and (Total cost to generate new product/service ideas dollars
services per project that exits or completes the + Total cost to design and develop
test market products/services phase products/services + Total cost to test market
products/services + Total cost to support product
manufacturing or service delivery) / Number of
projects that exit or complete the test market
products/services phase
Total cost to support product manufacturing or Total cost to support product manufacturing or dollars
service delivery per project that exits or completes service delivery / Number of projects that exit or
the test market products/services phase complete the test market products/services phase
Total cost to perform the process group "develop (Total cost to perform the function "develop and dollars
products and services" per product/service project manage products and services" * (Percentage of
FTEs (including external) that perform the function
"develop and manage products and services"
allocated to the process "design and prototype
products and services" + Percentage of FTEs
(including external) that perform the function
"develop and manage products and services"
allocated to the process "test market for new or
revised products and services" + Percentage of
FTEs (including external) that perform the function
"develop and manage products and services"
allocated to the process "prepare for
production/service delivery") * 0.01) / Total
number of projects
Average project cost of existing product/service Average project cost from the start of the design dollars
improvements and extensions from the start and and develop products/services process through the
finish of the process group "develop products and support product manufacturing or service delivery
services" process for existing product/service improvement
projects
Number of FTEs (including external) that perform (Number of FTEs who develop and manage FTEs
the process group "develop products and services" products and services * (Percentage of total cost
per $1 billion revenue to perform the function "develop and manage
products and services" allocated to the process
"design and prototype products and services" +
Percentage of total cost to perform the function
"develop and manage products and services"
allocated to the process "test market for new or
revised products and services" + Percentage of
total cost to perform the function "develop and
manage products and services" allocated to the
process "prepare for production/service delivery")
* 0.01) / (Total business entity revenue *
0.000000001)
Total cost of the phase 'generate new Total cost to generate new product/service ideas / dollars
product/service ideas' per $1,000 revenue (Total business entity revenue * 0.0010)
Total cost of the phase 'generate new Total cost to generate new product/service ideas / dollars
product/service ideas per concept (pre-design Total number of concepts in the pre-design phase
phase)
Systems cost of the phase 'generate new Systems cost to generate new product/service dollars
product/service ideas' per $100,000 revenue ideas / (Total business entity revenue * 0.000010)
Personnel cost of the phase 'generate new Personnel cost to generate new product/service dollars
product/service ideas' per $1,000 revenue ideas / (Total business entity revenue * 0.0010)
Overhead cost of the phase 'generate new Overhead cost to generate new product/service dollars
product/service ideas' per $1,000 revenue ideas / (Total business entity revenue * 0.0010)
Outsourced cost of the phase 'generate new Outsourced cost to generate new product/service dollars
product/service ideas' per $1,000 revenue ideas / (Total business entity revenue * 0.0010)
Number of FTEs for the phase 'generate new Number of FTEs who generate new product/service FTEs
product/service ideas' per $1 billion revenue ideas / (Total business entity revenue *
0.000000001)
Average return on investment on website channel Average return on investment for marketing/sales percent
marketing/sales campaigns campaigns for the website channel
Average return on investment on mobile Average return on investment for marketing/sales percent
application channel marketing/sales campaigns campaigns for the mobile application channel
Average return on investment on search engine Average return on investment for marketing/sales percent
marketing channel marketing/sales campaigns campaigns for the search engine marketing
channel
Average return on investment on social media Average return on investment for marketing/sales percent
marketing channel marketing/sales campaigns campaigns for the social media channel
Average return on investment on traditional face- Average return on investment for marketing/sales percent
to-face channel marketing/sales campaigns campaigns for the face-to-face channel
Average return on investment on indirect Average return on investment for marketing/sales percent
marketing channel marketing/sales campaigns campaigns for the indirect marketing channel
Overhead cost to perform the process "develop Overhead cost to perform the process "develop dollars
sourcing strategies" per $1,000 revenue sourcing strategies"/(Total business entity
revenue*0.0010)
Other cost of the process "develop sourcing Costs other than personnel, systems, overhead, dollars
strategies" per $1,000 revenue and outsourced to perform the process "develop
sourcing strategies"/(Total business entity
revenue*0.0010)
Number of FTEs that perform the process "develop Number of FTEs who perform the process "develop FTEs
sourcing strategies" per $1 billion revenue sourcing strategies" / (Total business entity
revenue * .000000001)
Systems cost to perform the process "select Systems cost to perform the process "select dollars
suppliers and develop/maintain contracts" per suppliers and develop/maintain contracts" / (Value
$100,000 purchases of all materials and services purchased *
0.000010)
Systems cost to perform the process "select Systems cost to perform the process "select dollars
suppliers and develop/maintain contracts" per suppliers and develop/maintain contracts" / (Total
$100,000 revenue business entity revenue * 0.000010)
Total cost to perform the process "select suppliers Total cost to perform the process "select suppliers dollars
and develop/maintain contracts" per $1,000 and develop/maintain contracts" / (Total business
revenue entity revenue * .001)
Total cost to perform the process "select suppliers Total cost to perform the process "select suppliers dollars
and develop/maintain contracts" per $1,000 and develop/maintain contracts" / (Value of all
purchases materials and services purchased * .001)
Personnel cost to perform the process "select Personnel cost to perform the process "select dollars
suppliers and develop/maintain contracts" per suppliers and develop/maintain contracts" / (Value
$1,000 purchases of all materials and services purchased * 0.0010)
Personnel cost to perform the process "select Personnel cost to perform the process "select dollars
suppliers and develop/maintain contracts" per suppliers and develop/maintain contracts" / (Total
$1,000 revenue business entity revenue * 0.0010)
Outsourced cost of the process "select suppliers Outsourced cost to perform the process "select dollars
and develop/maintain contracts" per $1,000 suppliers and develop/maintain contracts"/(Total
revenue business entity revenue*0.0010)
Total cost to perform the process "select suppliers Total cost to perform the process "select suppliers dollars
and develop/maintain contracts" per process FTE and develop/maintain contracts" / Number of FTEs
who perform the process "select suppliers and
develop/maintain contracts"
Number of FTEs that perform the process "select (Number of FTEs who perform the process "select percent
suppliers and develop/maintain contracts" as a suppliers and develop/maintain contracts" /
percentage of procurement process group FTEs (Number of FTEs who perform the process
"develop sourcing strategies" + Number of FTEs
who perform the process "select suppliers and
develop/maintain contracts" + Number of FTEs
who perform the process "order materials and
services" + Number of FTEs who perform the
process "appraise and develop suppliers")) * 100
Number of FTEs that perform the process "select Number of FTEs who perform the process "select FTEs
suppliers and develop/maintain contracts" per $1 suppliers and develop/maintain contracts" / (Total
billion revenue business entity revenue * .000000001)
Personnel cost to perform the process "order Personnel cost to perform the process "order dollars
materials and services" per process FTE materials and services" / Number of FTEs who
perform the process "order materials and services"
Overhead cost to perform the process "order Overhead cost to perform the process "order dollars
materials and services" per $1,000 purchases materials and services" / (Value of all materials
and services purchased * .001)
Other cost to perform the process "order materials Costs other than personnel, systems, overhead, dollars
and services" per $1,000 purchases and outsourced to perform the process "order
materials and services" / (Value of all materials
and services purchased * .001)
Outsourced cost to perform the process "order Outsourced cost to perform the process "order dollars
materials and services" per $1,000 purchases materials and services" / (Value of all materials
and services purchased * .001)
Overhead cost to perform the process "order Overhead cost to perform the process "order dollars
materials and services" per $1,000 revenue materials and services" / (Total business entity
revenue * .001)
Other cost to perform the process "order materials Costs other than personnel, systems, overhead, dollars
and services" per $1,000 revenue and outsourced to perform the process "order
materials and services" / (Total business entity
revenue * .001)
Total cost to perform the process "order materials Total cost to perform the process "order materials dollars
and services" per purchase order line item and services" / Number of purchase order line
items processed
Systems cost to perform the process "order Systems cost to perform the process "order dollars
materials and services" per $100,000 revenue materials and services" / (Total business entity
revenue * .00001)
Systems cost to perform the process "order Systems cost to perform the process "order dollars
materials and services" per $100,000 purchases materials and services" / (Value of all materials
and services purchased * .00001)
Average cycle time (in calendar days) from Cycle time from requisition creation to requisition Days
requisition creation to requisition approval approval
Average cycle time (in calendar days) from Cycle time from requisition approval to purchase Days
requisition approval date of purchase order order approval
approval date
Number of FTEs that perform the process "order Number of FTEs who perform the process "order FTEs
materials and services" per $1 billion revenue materials and services" / (Total business entity
revenue * .000000001)
Number of FTEs that perform the process "order (Number of FTEs who perform the process "order percent
materials and services" as a percentage of materials and services" / (Number of FTEs who
procurement process group FTEs perform the process "develop sourcing strategies"
+ Number of FTEs who perform the process "select
suppliers and develop/maintain contracts" +
Number of FTEs who perform the process "order
materials and services" + Number of FTEs who
perform the process "appraise and develop
suppliers")) * 100
Number of purchase requisition line items Number of purchase requisition line items purchase
processed per "order materials/services" FTE processed / Number of FTEs who perform the requisition line
process "order materials and services" items
Number of purchase order line items processed Number of purchase order line items processed / purchase order line
per "order materials and services" FTE Number of FTEs who perform the process "order items
materials and services"
Number of purchase orders processed per "order Number of purchase orders placed / Number of purchase orders
materials and services" FTE FTEs who perform the process "order materials
and services"
Total cost to perform the process "select suppliers (Total cost to perform the process "select suppliers percent
and develop/maintain contracts" as a percentage and develop/maintain contracts" / Total cost to
of total procurement process group cost perform the process group "procure materials and
services") * 100
Purchases made through purchase order - external Purchases made through purchase order - Percent
catalog as a percentage of total purchase value external/punch-out catalog as a percentage of
total purchase value
Purchases made through purchase order - "hands Purchases made through purchase order - "Hands Percent
on" as a percentage of total purchase value On" as a percentage of total purchase value
Purchases made through other channels as a Purchases made through other channels as a Percent
percentage of total purchase value percentage of total purchase value
Purchases made through P-card as a percentage of Purchases made through P-card as a percentage of Percent
total invoice volume total invoice volume
Purchases made through T&E card as a percentage Purchases made through T&E card as a percentage Percent
of total invoice volume of total invoice volume
Purchases made through invoice only (non- Purchases made through invoice only (non-PO) as Percent
purchase order) as a percentage of total invoice a percentage of total invoice volume
volume
Purchases made through purchase order - internal Purchases made through purchase order - internal Percent
catalog as a percentage of total invoice volume catalog as a percentage of total invoice volume
Purchases made through purchase order - external Purchases made through purchase order - Percent
catalog as a percentage of total invoice volume external/punch-out catalog as a percentage of
total invoice volume
Purchases made through other channels as a Purchases made through other channels as a Percent
percentage of total invoice volume percentage of total invoice volume
Percentage of purchase orders that link directly to Percentage of purchase orders linked directly to Percent
a contracted price loaded in the company's system contracted price in company's system or external
or external catalog catalog
Percentage of purchase order line items that are Percentage of purchase order line items Percent
systematically created with no manual systematically created
involvement or intervention by a buyer
Percentage of purchase orders that go through a Percentage of purchase orders that go through a Percent
formal notification/acceptance process with formal notification/acceptance process with
supplier supplier
Value of materials purchases as a percentage of Value of materials purchases as a percentage of Percent
total purchases total purchases
Value of services purchases as a percentage of Value of services purchases as a percentage of Percent
total purchases total purchases
Value of EPC or EPCM purchases as a percentage Value of EPC or EPCM purchases as a percentage Percent
of total purchases of total purchases
Value of other purchases as a percentage of total Value of other purchases as a percentage of total Percent
purchases purchases
Total cost to perform the process "appraise and (Total cost to perform the process "appraise and percent
develop suppliers" as a percentage of total develop suppliers" / Total cost to perform the
procurement process group cost process group "procure materials and services") *
100
Total cost to perform the process "record receipt of Total cost to perform the process "record receipt of Dollars
goods" per thousand barrel of oil equivalent (BOE) goods" / (Average oil and gas net production
net production (BOE/day) * .001)
Total cost to perform the process "record receipt of Total cost to perform the process "record receipt of Dollars
goods" per gross operated producing well goods" / Total operated producing well count
Number of FTEs who perform the process "record Number of business entity FTEs who perform the FTEs
receipt of goods" per million barrel of oil process "record receipt of goods" / (Average oil
equivalent (BOE) and gas net production (BOE/day) * .000001)
Number of FTEs who perform the process "record Number of business entity FTEs who perform the FTEs
receipt of goods" per thousand gross operated process "record receipt of goods" / (Total operated
producing wells producing well count * .001)
Number of FTEs who perform the process "record Number of business entity FTEs who perform the FTEs
receipt of goods" per thousand miles of pipe process "record receipt of goods" / (Total number
of miles of pipeline in service * .001)
Number of FTEs who perform the process "record Number of business entity FTEs who perform the FTEs
receipt of goods" per thousand barrels throughput process "record receipt of goods" / (Average
refining throughput * .001)
Percentage of purchase orders with receipt of Percentage of purchase orders with receipt of Percent
goods or services goods or services
Percentage of goods purchases with receipts Percentage of goods purchases with receipts Percent
performed after the invoice was received performed after the invoice was received
Percentage of services purchases with receipts Percentage of services purchases with receipts Percent
performed after the invoice was received performed after the invoice was received
Percentage of invoices blocked due to goods Percentage of invoices blocked due to goods Percent
receipt issues or price/quantity discrepancies receipt issues or price/quantity discrepancies
Total cost to perform the process group "develop Total cost to perform the process group "develop dollars
customer care/customer service strategy" per customer care/customer service strategy" /
process FTE Number of FTEs who perform the process group
"develop customer care/customer service
strategy"
Total cost to perform the process group "develop Total cost to perform the process group "develop dollars
customer care/customer service strategy" per customer care/customer service strategy" /
sales order Number of sales orders placed
Total cost to perform the process group "develop Total cost to perform the process group "develop dollars
customer care/customer service strategy" per customer care/customer service strategy" /
sales order line item Number of sales order line items
Personnel cost to perform the process group Personnel cost to perform the process group dollars
"develop customer care/customer service "develop customer care/customer service
strategy" per $1,000 revenue strategy" / (Total business entity revenue * 0.0010)
Systems cost to perform the process group Systems cost to perform the process group dollars
"develop customer care/customer service "develop customer care/customer service
strategy" per $100,000 revenue strategy" / (Total business entity revenue *
0.000010)
Other cost of the process group "develop customer Costs other than personnel, systems, overhead, dollars
care/customer service strategy" per $1,000 and outsourced to perform the process group
revenue "develop customer care/customer service
strategy" / (Total business entity revenue * 0.0010)
Overhead cost to perform the process group Overhead cost to perform the process group dollars
"develop customer care/customer service "develop customer care/customer service
strategy" per $1,000 revenue strategy" / (Total business entity revenue * 0.0010)
Outsourced cost to perform the process group Outsourced cost to perform the process group dollars
"develop customer care/customer service "develop customer care/customer service
strategy" per $1,000 revenue strategy" / (Total business entity revenue * 0.0010)
Systems cost to perform the process group (Percentage of internal cost to perform process dollars
"recruit, source, and select employees" per $1,000 group "recruit, source, and select employees"
revenue allocated to systems * Percentage of total cost of
the process group "Recruit, source, and select
employees" allocated to internal cost * 0.0001 *
Total cost to perform the process group "recruit,
source, and select") / (Total business entity
revenue * 0.001)
Personnel cost to perform the process group (Percentage of internal cost to perform process dollars
"recruit, source, and select employees" per $1,000 group "recruit, source, and select employees"
revenue allocated to personnel * Percentage of total cost of
the process group "Recruit, source, and select
employees" allocated to internal cost * 0.0001 *
Total cost to perform the process group "recruit,
source, and select") / (Total business entity
revenue * 0.001)
Personnel cost to perform the process group (Percentage of internal cost to perform process dollars
"recruit, source, and select employees" per group "recruit, source, and select employees"
business entity employee allocated to personnel * Percentage of total cost of
the process group "Recruit, source, and select
employees" allocated to internal cost * 0.0001 *
Total cost to perform the process group "recruit,
source, and select") / Number of business entity
employees
Total cost to perform the process group "recruit, Total cost to perform the process group "recruit, dollars
source, and select employees" per business entity source, and select" / Number of business entity
employee employees
Total cost to perform the process group "recruit, Total cost to perform the process group "recruit, dollars
source, and select employees" per new hire source, and select" / Total number of new hires
Total cost to perform the process group "recruit, Total cost to perform the process group "recruit, dollars
source, and select employees" per $1,000 revenue source, and select" / (Total business entity revenue
* 0.001)
Cycle time in days from approval of job requisition Cycle time in days from approval of job requisition days
to acceptance of job offer to acceptance of job offer
Cycle time in days from identifying the need to Cycle time in days from identifying the need to days
hire a new employee to approval of the job hire a new employee to approval of job requisition
requisition
Response time in hours for non-routine "recruit, Response time in hours for a non-routine inquiry hours
source, and select employees" inquiries for the process group "recruit, source, and select
employees"
Personnel cost to perform the process group Percentage of internal cost to perform process percent
"recruit, source, and select employees" as a group "recruit, source, and select employees"
percentage of the total cost to perform the process allocated to personnel * Percentage of total cost of
group the process group "Recruit, source, and select
employees" allocated to internal cost * 0.01
Percentage of "recruit, source, and select (Number of non-routine inquiries received monthly percent
employees" inquiries received that are non-routine for the process group "recruit, source, and select
employees" / (Number of routine inquiries
received monthly for the process group "recruit,
source, and select employees" + Number of non-
routine inquiries received monthly for the process
group "recruit, source, and select employees")) *
100.0
Percentage of "recruit, source, and select Percentage of the total inquiries received monthly percent
employees" inquiries received via e-mail for the process group "recruit, source, and select
employees" via e-mail
Percentage of "recruit, source, and select Percentage of inquiries received monthly for the percent
employees" inquiries received via channels other process group "recruit, source, and select
than e-mail, phone, and face-to-face employees" via channels other than e-mail, phone,
and face-to-face interaction
Percentage of "recruit, source, and select Percentage of inquiries received monthly for the percent
employees" inquiries received via face-to-face process group "recruit, source, and select
employees" via face-to-face interaction
Percentage of "recruit, source, and select Percentage of inquiries received for the process percent
employees" inquiries received via non-digital group "recruit, source and select employees"
communication channels through non-digital communication channels
Percentage of "recruit, source, and select Percentage of inquiries received monthly for the percent
employees" inquiries received via phone process group "recruit, source, and select
employees" via phone
Outsourced cost of the process group "recruit, Percentage of total cost of the process group percent
source, and select employees" as a percentage of "Recruit, source, and select employees" allocated
the total cost to perform the process group to external cost
Number of monthly routine "recruit, source, and Number of routine inquiries received monthly for inquiries
select employees" inquiries per business entity the process group "recruit, source, and select
employee employees" / Number of business entity
employees
Permanent full-time new hires as a percentage of Permanent full-time positions as a percentage of percent
total new hires total new hires
Permanent part-time new hires as a percentage of Permanent part-time positions as a percentage of percent
total new hires total new hires
Contingent new hires as a percentage of total new Contingent positions as a percentage of total new percent
hires hires
Personnel cost to perform the processes "manage ((Percentage of internal cost to perform the dollars
employee development" and "develop and train process group piece "develop and counsel-learning
employees" per $1,000 revenue only" allocated to personnel/100) * Internal cost to
perform the process group piece "develop and
counsel-learning only") / (Total business entity
revenue * .001)
Personnel cost to perform the processes "manage ((Percentage of internal cost to perform the dollars
employee development" and "develop and train process group piece "develop and counsel-learning
employees" per business entity employee only" allocated to personnel/100) * Internal cost to
perform the process group piece "develop and
counsel-learning only") / Number of business
entity employees
Personnel cost to perform the processes "manage ((Percentage of internal cost to perform the dollars
employee orientation and deployment," "manage process group piece "develop and counsel-
employee performance," and "manage employee performance and employee relations" allocated to
relations" per business entity employee personnel/100) * Internal cost to perform the
process group piece "develop and counsel-
performance and employee relations") / Number of
business entity employees
Personnel cost to perform the process group (Percentage of internal cost to perform the process dollars
"develop and counsel employees" per $1,000 group "develop and counsel employees" allocated
revenue to personnel cost * Percentage of total cost to
perform the process group "develop and counsel
employees" allocated to internal cost * 0.0001 *
Total cost to perform the process group "develop
and counsel employees" ) / (Total business entity
revenue * 0.001)
Personnel cost to perform the process group (Percentage of internal cost to perform the process dollars
"Develop and counsel employees" per business group "develop and counsel employees" allocated
entity employee to personnel cost * Percentage of total cost to
perform the process group "develop and counsel
employees" allocated to internal cost * 0.0001 *
Total cost to perform the process group "develop
and counsel employees" ) / Number of business
entity employees
Total cost for the learning management system (Hardware costs associated with ownership for dollars
per employee attending classroom or e-learning your LMS + Software costs associated with
training ownership for your LMS + Upgrade and
maintenance costs associated with ownership for
your LMS + Consultancy/third-party costs
associated with ownership for your LMS) / (Number
of employees who attend e-learning training +
Number of employees who attend classroom
training)
Total cost to perform the process group "develop Total cost to perform the process group "develop dollars
and counsel employees" per $1,000 revenue and counsel employees" / (Total business entity
revenue * .001)
Total cost to perform the processes "manage Total cost to perform the process group piece dollars
employee development" and "develop and train "develop and counsel-learning only" / (Total
employees" per $1,000 revenue business entity revenue * .001)
Total cost to perform the processes "manage Total cost to perform the process group piece dollars
employee development" and "develop and train "develop and counsel-performance and employee
employees" per business entity employee relations" / Number of business entity employees
Total cost to perform the processes "manage Total cost to perform the process group piece dollars
employee orientation and deployment," "manage "develop and counsel-performance and employee
employee performance," and "manage employee relations" / (Total business entity revenue * .001)
relations" per $1,000 revenue
Total cost for the learning management system as ((Hardware costs associated with ownership for percent
a percentage of the system cost to perform the your LMS + Software costs associated with
processes "manage employee development" and ownership for your LMS + Upgrade and
"develop and train employees" maintenance costs associated with ownership for
your LMS + Consultancy/third-party costs
associated with ownership for your LMS) / Systems
cost to perform the process group piece "develop
and counsel-learning only" ) * 100
Cost to maintain and support the learning Labor cost for temporary or contract employees to dollars
management system per temporary maintain and support LMS / Number of temporary
staff/contractor dedicated to the activity or contract employees required to maintain and
support LMS
Learning management system consultancy/third- Consultancy/third-party costs associated with dollars
party cost per employee attending classroom or e- ownership for your LMS / (Number of employees
learning training who attend e-learning training + Number of
employees who attend classroom training)
Learning management system hardware cost per Hardware costs associated with ownership for your dollars
employee attending classroom or e-learning LMS / (Number of employees who attend e-
training learning training + Number of employees who
attend classroom training)
Learning management system software cost per Software costs associated with ownership for your dollars
employee attending classroom or e-learning LMS / (Number of employees who attend e-
training learning training + Number of employees who
attend classroom training)
Cost to maintain and support the learning Labor cost for full or part-time employees to dollars
management system per employee dedicated to maintain and support LMS / Number of full or part-
the activity time employees required to maintain and support
LMS
Response time in hours for non-routine "develop Response time in hours for a non-routine inquiry hours
and counsel employees" inquiries for the process group "develop and counsel
employees"
Response time in hours for routine "develop and Response time in hours for a routine inquiry for hours
counsel employees" inquiries the process group "develop and counsel
employees"
Number of FTEs that perform the process group (Number of FTEs who perform the process group FTEs
"develop and counsel employees" per $1 billion piece "develop and counsel-performance and
revenue employee relations" + Number of FTEs who
perform the process group piece "develop and
counsel-learning only") / (Total business entity
revenue * .000000001)
Number of FTEs that perform the processes Number of FTEs who perform the process group FTEs
"manage employee development" and "develop piece "develop and counsel-learning only" / (Total
and train employees" per $1 billion revenue business entity revenue * .000000001)
Number of FTEs that perform the processes Number of FTEs who perform the process group FTEs
"manage employee orientation and deployment," piece "develop and counsel-performance and
"manage employee performance," and "manage employee relations" / (Total business entity
employee relations" per $1 billion revenue revenue * .000000001)
Other cost to perform the processes "manage (Percentage of internal cost to perform the process percent
employee development" and "develop and train group piece "develop and counsel-learning only"
employees" as a percentage of total cost to allocated to costs other than personnel, systems,
perform the processes and overhead*Internal cost to perform the process
group piece "develop and counsel-learning
only")/Total cost to perform the process group
piece "develop and counsel-learning only"
Overhead cost to perform the processes "manage (Percentage of internal cost to perform the process percent
employee development" and "develop and train group piece "develop and counsel-learning only"
employees" as a percentage of the total cost to allocated to overhead*Internal cost to perform the
perform the processes process group piece "develop and counsel-learning
only")/Total cost to perform the process group
piece "develop and counsel-learning only"
Percentage of "develop and counsel employees" Number of routine inquiries received monthly for percent
inquiries received that are routine the process group "develop and counsel"/(Number
of routine inquiries received monthly for the
process group "develop and counsel"+Number of
non-routine inquiries received monthly for the
process group "develop and counsel")*100
Percentage of "develop and counsel employees" Percentage of inquiries received monthly for the percent
inquiries received via channels other than e-mail, process group "develop and counsel employees"
phone, and face-to-face via channels other than e-mail, phone, and face-
to-face interaction
Percentage of "develop and counsel employees" Percentage of inquiries received for the process percent
inquiries received via digital communication group "develop and counsel employees"
channels employees" through digital communication
channels
Percentage of "develop and counsel employees" Percentage of inquiries received monthly for the percent
inquiries received via e-mail process group "develop and counsel" via e-mail
Percentage of "develop and counsel employees" Percentage of inquiries received monthly for the percent
inquiries received via face-to-face process group "develop and counsel employees"
via face-to-face interaction
Percentage of "develop and counsel employees" Percentage of inquiries received for the process percent
inquiries received via non-digital communication group "develop and counsel employees"
channels employees" through non-digital communication
channels
Number of monthly routine "develop and counsel Number of routine inquiries received monthly for inquiries
employees" inquiries per business entity the process group "develop and counsel" / Number
employee of business entity employees
Outsourced cost of the processes "manage (Outsourced cost to perform the process group percent
employee development" and "develop and train piece "develop and counsel-learning only"/Total
employees" as a percentage of the total cost to cost to perform the process group piece "develop
perform the processes and counsel-learning only")*100
Outsourced cost of the processes "manage (Outsourced cost to perform the process group percent
employee orientation and deployment," "manage piece "develop and counsel-performance and
employee performance," and "manage employee employee relations"/Total cost to perform the
relations" as a percentage of the total cost to process group piece "develop and counsel-
perform the processes performance and employee relations")*100
Personnel cost to perform the processes "manage (Percentage of internal cost to perform the process percent
employee development" and "develop and train group piece "develop and counsel-learning only"
employees" as a percentage of the total cost to allocated to personnel*Internal cost to perform the
perform the processes process group piece "develop and counsel-learning
only")/Total cost to perform the process group
piece "develop and counsel-learning only"
Other cost of the processes "manage employee (Percentage of internal cost to perform the process percent
orientation and deployment," "manage employee group piece "develop and counsel-performance
performance," and "manage employee relations" and employee relations" allocated to costs other
as a percentage of total cost to perform the than personnel, systems, and overhead*Internal
processes cost to perform the process group piece "develop
and counsel-performance and employee
relations")/Total cost to perform the process group
piece "develop and counsel-performance and
employee relations"
Systems cost to perform the processes "manage (Percentage of internal cost to perform the process percent
employee development" and "develop and train group piece "develop and counsel-learning only"
employees" as a percentage of the total cost to allocated to systems*Internal cost to perform the
perform the processes process group piece "develop and counsel-learning
only")/Total cost to perform the process group
piece "develop and counsel-learning only"
Systems cost to perform the processes "manage (Percentage of internal cost to perform the process percent
employee orientation and deployment," "manage group piece "develop and counsel-performance
employee performance," and "manage employee and employee relations" allocated to
relations" as a percentage of the total cost to systems*Internal cost to perform the process
perform the processes group piece "develop and counsel-performance
and employee relations")/Total cost to perform the
process group piece "develop and counsel-
performance and employee relations"
Systems cost to perform the process group Percentage of internal cost to perform the process percent
"Develop and counsel employees" as a percentage group "develop and counsel employees" allocated
of the total cost to perform the process group to systems cost * 0.01 * Percentage of total cost to
perform the process group "develop and counsel
employees" allocated to internal cost
Overhead and other costs to perform the process Percentage of internal cost to perform the process percent
group "Develop and counsel employees" as a group "develop and counsel employees" allocated
percentage of the total cost to perform the process to overhead and other costs * 0.01 * Percentage of
group total cost to perform the process group "develop
and counsel employees" allocated to internal cost
Outsourced cost of the process group "Develop Percentage of total cost to perform the process percent
and counsel employees" as a percentage of the group "develop and counsel employees" allocated
total cost to perform the process group to external cost
Average salary including base, overtime, and (Total base pay for middle management/specialist dollars
variable pay for middle management or specialists employees + Total overtime pay for middle
management/specialist employees + Total variable
pay for middle management/specialist employees)
/ Number of middle management/specialist
employees
Average salary including base, overtime, and (Total base pay for operational worker/office staff dollars
variable pay for operational workers or office staff employees + Total overtime pay for operational
worker/office staff employees + Total variable pay
for operational worker/office staff employees) /
Number of operational worker/office staff
employees
Average tenure in months for business entity Average tenure in months for business entity months
agents agents
Percentage of "reward and retain employees" Number of routine inquiries received monthly for percent
inquiries received that are routine the process group "reward and retain employees" /
(Number of routine inquiries received monthly for
the process group "reward and retain employees"
+ Number of non-routine inquiries received
monthly for the process group "reward and retain
employees") * 100
Percentage of "reward and retain employees" Percentage of inquiries received monthly for the percent
inquiries received via channels other than e-mail, process group "reward and retain employees" via
phone, and face-to-face channels other than e-mail, phone, and face-to-
face interaction
Number of days absent per employee including Number of days absent due to sickness, maternity, days
maternity and paternity leave and paternity leave per employee
Overhead cost to perform the process group (Percentage of internal cost to perform the process percent
"reward and retain employees" as a percentage of group "reward and retain employees" allocated to
the total cost to perform the process group overhead*Internal cost to perform the process
group "reward and retain employees")/Total cost to
perform the process group "reward and retain
employees"
Other cost to perform the process group "reward (Percentage of internal cost to perform the process percent
and retain employees" as a percentage of total group "reward and retain employees" allocated to
cost to perform the process costs other than personnel, systems, and
overhead*Internal cost to perform the process
group "reward and retain employees")/Total cost to
perform the process group "reward and retain
employees"
Number of vacation days per year per employee Number of vacation days per year per employee days
Senior management or executive overtime pay as (Total overtime pay for senior percent
a percentage of total pay management/executive employees/Total pay for
senior management/executive employees)*100
Middle management or specialist overtime pay as (Total overtime pay for middle percent
a percentage of total pay (including cost of management/specialist employees/Total pay for
benefits) middle management/specialist employees)*100
Operational workers or office staff overtime pay as (Total overtime pay for operational worker/office percent
a percentage of total pay (including cost of staff employees/Total pay for operational
benefits) worker/office staff employees)*100
Total cost to perform the process group "redeploy Total cost to perform the process group "redeploy dollars
and retire employees" per business entity and retire employees" / Number of business entity
employee employees
Personnel cost to perform the process group ((Percentage of internal cost to perform the dollars
"redeploy and retire employees" per business process group "redeploy and retire employees"
entity employee allocated to personnel * Internal cost to perform
the process group "redeploy and retire
employees")/ 100) / Number of business entity
employees
Personnel cost to perform the process group ((Percentage of internal cost to perform the dollars
"redeploy and retire employees" per $1,000 process group "redeploy and retire employees"
revenue allocated to personnel * Internal cost to perform
the process group "redeploy and retire
employees") / 100) / (Total business entity revenue
* .001)
Total cost to perform the process group "redeploy Total cost to perform the process group "redeploy dollars
and retire employees" per $1,000 revenue and retire employees" / (Total business entity
revenue * .001)
Response time in hours for non-routine "redeploy Response time in hours for a non-routine inquiry hours
and retire employees" inquiries for the process group "redeploy and retire
employees"
Response time in hours for routine "redeploy and Response time in hours for a routine inquiry for hours
retire employees" inquiries the process group "redeploy and retire employees"
Number of FTEs that perform the process group Number of FTEs who perform the process group FTEs
"redeploy and retire employees" per $1 billion "redeploy and retire employees" / (Total business
revenue entity revenue * .000000001)
Outsourced cost of the process group "redeploy Outsourced cost to perform the process group percent
and retire employees" as a percentage of the total "redeploy and retire employees"/Total cost to
cost to perform the process group perform the process group "redeploy and retire
employees"*100
Other cost to perform the process group "redeploy (Percentage of internal cost to perform the process percent
and retire employees" as a percentage of the total group "redeploy and retire employees" allocated
cost to perform the process group to costs other than personnel, systems, and
overhead*Internal cost to perform the process
group "redeploy and retire employees")/Total cost
to perform the process group "redeploy and retire
employees"
Percentage of "redeploy and retire employees" Number of routine inquiries received monthly for percent
inquiries received that are routine the process group "redeploy and retire
employees"/(Number of routine inquiries received
monthly for the process group "redeploy and retire
employees"+Number of non-routine inquiries
received monthly for the process group "redeploy
and retire employees")*100
Cost to perform the process "manage employee Percentage of total cost to perform the process percent
orientation and deployment" as a percentage of group "develop and counsel employees" allocated
the total cost to perform the process group to the process "manage employee orientation and
"develop and counsel employees" deployment"
Total cost to perform the process "Manage (Percentage of total cost to perform the process dollars
employee performance" per business entity group "develop and counsel employees" allocated
employee to the process "manage employee performance" *
0.01 * Total cost to perform the process group
"develop and counsel employees" ) / Number of
business entity employees
Total cost to perform the process "Manage (Percentage of total cost to perform the process dollars
employee performance" per $1,000 revenue group "develop and counsel employees" allocated
to the process "manage employee performance" *
0.01 * Total cost to perform the process group
"develop and counsel employees" ) / (Total
business entity revenue * 0.001)
Cycle time in days for the formal performance Cycle time in days from start to finish for a formal days
review process from start to finish for middle performance review for a middle
management/specialists management/specialist employee
Cycle time in days for the formal performance Cycle time in days from start to finish for a formal days
review process from start to finish for Operational performance review for an operational
workers/office staff worker/office staff employee
Total cost to perform the process "Manage (Percentage of total cost to perform the process dollars
employee development" per business entity group "develop and counsel employees" allocated
employee to the process "manage employee development" *
0.01 * Total cost to perform the process group
"develop and counsel employees" ) / Number of
business entity employees
Personnel cost to perform the process "Develop (Percentage of internal cost of the process dollars
and train employees" per business entity "Develop and train employees" allocated to
employee personnel cost * Percentage of total cost of the
process "Develop and train employees" allocated
to internal cost * Total cost to perform the process
"Develop and train employees" * 0.0001) /
Number of business entity employees
Internal cost to perform learning administration Internal cost for learning administration / (Total dollars
activities per $1,000 revenue business entity revenue * 0.0010)
Internal cost to perform learning administration Internal cost for learning administration/ Number dollars
activities per business entity employee of business entity employees
Learning budget per business entity employee Budget for learning for the process group "develop dollars
and counsel-learning only"/Number of business
entity employees
Average time in days to close an identified skill or Cycle time in days to close an identified skill or days
capability gap through training for an operational capability gap through training for an operational
workers/office staff employee worker/office staff employee
Average time in days to close an identified skill or Cycle time in days to close an identified skill or days
capability gap through training for a middle capability gap through training for a middle
management/specialists employee management/specialist employee
Average time in days to close an identified skill or Cycle time in days to close an identified skill or days
capability gap through training for a senior capability gap through training for a senior
management/executives employee management/executive
Number of FTEs that perform learning Number of FTEs who perform learning FTEs
administration activities per $1 billion revenue administrative activities (exclude the activities for
processing and distributing payments) / (Total
business entity revenue*.000000001)
Percentage of CEO and senior leadership time Percentage of CEO and senior leadership time put percent
spent on leadership development toward leadership development
Percentage of middle management/specialists who Percentage of middle management/specialists who percent
attended management development programs attend management development programs
Percentage of operational staff/office staff who Percentage of operational worker/office staff who percent
attended management development programs attend management development programs
Hours spent developing new classroom training Number of hours for developing classroom training hours
content per trainee / Number of employees who attend classroom
training
Hours spent developing new e-learning training Number of hours for developing e-learning training hours
content per trainee / Number of employees who attend e-learning
training
Internal cost to perform payroll administration Internal cost for payroll administration / (Total dollars
activities per $1,000 revenue business entity revenue * 0.0010)
Internal cost to perform payroll administration Internal cost for payroll administration/Number of dollars
activities per business entity employee business entity employees
Number of FTEs that perform payroll Number of FTEs who perform payroll FTEs
administration activities per $1 billion revenue administrative activities (exclude the activities for
processing and distributing payments) / (Total
business entity revenue*.000000001)
Number of business entity employees per FTE in Number of business entity employees / Number of employees
payroll administration FTEs who perform payroll administrative activities
(exclude the activities for processing and
distributing payments)
Total expatriation cost as a percentage of total (Total expenditure for expatriation / Total costs of percent
cost of continuing operations continuing operations)*100
Total relocation expenses as a percentage of total (Total cost of relocation expenses paid to percent
cost of continuing operations employees / Total costs of continuing
operations)*100
Percentage of business entity employees that Percentage of employees redeployed for reasons percent
were redeployed for reasons other than filling a other than filling a vacancy
vacancy
Voluntary terminations as a percentage of total (Number of voluntary employee percent
business entity employees terminations/Number of business entity
employees)*100
Involuntary terminations as a percentage of total (Number of involuntary employee percent
business entity employees terminations/Number of business entity
employees)*100
Employee turnover rate ((Number of voluntary employee percent
terminations+Number of involuntary employee
terminations)/Number of business entity
employees)*100
Operational workers/office staff voluntary (Number of voluntary employee terminations for percent
terminations as a percentage of total voluntary operational worker/office staff employees /
terminations Number of voluntary employee terminations)*100
Percentage of the work force that are expatriates Percentage of business entity's work force that are percent
expatriates
Percentage of vacancies filled by internal (Number of middle management/specialist percent
candidates for middle management/specialists employee vacancies filled by internal candidates /
Number of vacancies filled by internal
candidates)*100
Percentage of "manage employee information" Number of routine inquiries received monthly for percent
inquiries received that are routine the process group "manage employee
information"/(Number of routine inquiries received
monthly for the process group "manage employee
information"+Number of non-routine inquiries
received monthly for the process group "manage
employee information")*100
Percentage of "manage employee information" Percentage of inquiries received monthly for the percent
inquiries received via channels other than e-mail, process group "manage employee information" via
phone, and face-to-face channels other than e-mail, phone, and face-to-
face interaction
Percentage of "manage employee information" Percentage of inquiries received for the process percent
inquiries received via digital communication group "manage employee information"
channels employees" through digital communication
channels
Percentage of "manage employee information" Percentage of inquiries received monthly for the percent
inquiries received via e-mail process group "manage employee information" via
e-mail
Percentage of "manage employee information" Percentage of inquiries received monthly for the percent
inquiries received via face-to-face process group "manage employee information" via
face-to-face interaction
Outsourced cost of the process group "manage the Outsourced cost to perform the process group dollars
business of information technology", including "manage the business of IT" / (Total business
depreciation/amortization, per $100,000 revenue entity revenue * 0.000010)
Overhead cost to perform the process group Overhead cost to perform the process group dollars
"manage business resiliency and risk", including "manage business resiliency and risk" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Overhead cost to perform the process group Overhead cost to perform the process group dollars
"manage the business of information technology", "manage the business of information technology" /
including depreciation/amortization, per $100,000 (Total business entity revenue * 0.000010)
revenue
Outsourced cost of the process group "manage Outsourced cost to perform the process group dollars
business resiliency and risk", including "manage business resiliency and risk" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Other cost of the process group "manage the Costs other than personnel, systems, overhead, dollars
business of information technology", including and outsourced to perform the process group
depreciation/amortization, per $100,000 revenue "manage the business of IT" / (Total business
entity revenue * 0.000010)
Personnel cost of the process group "manage the Personnel cost to perform the process group dollars
business of information technology", including "manage the business of IT" / (Total business
depreciation/amortization, per $1,000 revenue entity revenue * 0.0010)
Personnel cost of the process group "manage Personnel cost to perform the process group dollars
business resiliency and risk", including "manage business resiliency and risk" / (Total
depreciation/amortization, per $1,000 revenue business entity revenue * 0.0010)
Total cost to perform the process "manage the Total cost to perform the process group "manage dollars
business of IT", including the business of IT" / (Total business entity revenue
depreciation/amortization, per $1,000 revenue * 0.0010)
Total cost to perform the process "manage Total cost to perform the process group "manage dollars
business resiliency and risk", including business resiliency and risk" / (Total business
depreciation/amortization, per $1,000 revenue entity revenue * 0.0010)
Systems cost of the process group "manage Systems cost to perform the process group dollars
business resiliency and risk", including "manage business resiliency and risk" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Systems cost to perform the process group Systems cost to perform the process group dollars
"manage the business of information technology", "manage the business of information technology" /
including depreciation/amortization, per $100,000 (Total business entity revenue * 0.000010)
revenue
Time in months to respond to major business shifts Time in months to respond to a major business months
shift
Percentage of IT work force to be newly hired Percentage of IT workforce expected to be newly percent
within 1 year hired within 1 year
Percentage of IT work force to be replaced for Percentage of IT workforce expected to be percent
other reasons within 1 year replaced for other reasons within 1 year
Percentage of IT work force to retire within 1 year Percentage of IT workforce expected to retire percent
within 1 year
Total cost of the process group "develop and (Total annual IT cost (excluding Dollars
manage IT customer relationships", excluding depreciation/amortization) * Percentage of total IT
depreciation/amortization, per $1,000 revenue cost (excluding depreciation/amortization)
allocated to IT operating cost * Percentage of IT
operating cost (excluding
depreciation/amortization) dedicated to process
"develop and manage IT customer relationships"
*.0001) / (Total business entity revenue * 0.0010)
Total cost to perform the process group "develop Total cost to perform the process group "develop dollars
and manage IT customer relationships", including and manage IT customer relationships" / (Total
depreciation/amortization, per $1,000 revenue business entity revenue * 0.0010)
Other cost of the process group "develop and Costs other than personnel, systems, overhead, dollars
manage information technology customer and outsourced to perform the process group
relationships", including depreciation/amortization, "develop and manage IT customer relationships" /
per $100,000 revenue (Total business entity revenue * 0.000010)
Systems cost to perform the process group Systems cost to perform the process group dollars
"develop and manage IT customer relationships", "develop and manage IT customer relationships" /
including depreciation/amortization, per $100,000 (Total business entity revenue * 0.000010)
revenue
Outsourced cost of the process group "develop Outsourced cost to perform the process group dollars
and manage information technology customer "develop and manage IT customer relationships" /
relationships", including depreciation/amortization, (Total business entity revenue * 0.000010)
per $100,000 revenue
Overhead cost of the process group "develop and Overhead cost to perform the process group dollars
manage IT customer relationships", including "develop and manage IT customer relationships" /
depreciation/amortization, per $100,000 revenue (Total business entity revenue * 0.000010)
Level of FTE experience in years for the process Average level of experience in years for FTEs who years
group "develop and manage information perform the process group "develop and manage
technology customer relationships" IT customer relationships"
Number of IT FTEs that perform the process group (Number of FTEs who perform the function FTEs
"develop and manage information technology "manage information technology" * Percentage of
customer relationships" per $1 billion revenue IT FTEs performing the process area "Develop and
manage IT customer relationships" *.01) / (Total
business entity revenue * 0.0000000010)
Percentage of IT budget, including (IT budget allocated to the process group "develop percent
depreciation/amortization, allocated to the process and manage IT customer relationships" / IT budget
group "develop and manage IT customer for the past year) * 100.0
relationships"
Percentage of business entity IT FTEs who perform Percentage of IT FTEs performing the process area percent
the process group "develop and manage it "Develop and manage IT customer relationships"
customer relationships"
Percentage of total IT cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, allocated to process depreciation/amortization) dedicated to process
group "develop and manage IT customer "develop and manage IT customer relationships"
relationships"
Total cost of the process group "manage enterprise (Total annual IT cost (excluding Dollars
information", excluding depreciation/amortization, depreciation/amortization) * Percentage of total IT
per $1,000 revenue cost (excluding depreciation/amortization)
allocated to IT operating cost * Percentage of IT
operating cost (excluding
depreciation/amortization) dedicated to process
"manage enterprise information" *.0001) / (Total
business entity revenue * 0.0010)
Time in weeks to report on compliance status of Time in weeks to report on compliance status of weeks
the information architecture the information architecture
Average time in weeks to create the enterprise Average time in weeks to create the enterprise weeks
information management strategic plan information management strategic plan
Average time in weeks to set up a complex Average time in weeks to set up a complex weeks
technical interface for a user of a defined data technical interface
content source
Average time in weeks to set up a medium Average time in weeks to set up a medium weeks
technical interface for a user of a defined data complex technical interface
content source
Average time in weeks to set up a simple technical Average time in weeks to set up a simple technical weeks
interface for a user of a defined data content interface
source
Percentage of data and content managed as Percentage of data and content are managed as Percent
enterprise information assets enterprise information assets
Percentage of data assessed for compliance with Percentage of data assessed for compliance with percent
information policies and standards information policies and standards
Percentage of data managed centrally as Percentage of data managed centrally as percent
enterprise information assets enterprise information assets
Percentage of data that has defined policy, Percentage of data that has defined policy, percent
definition, and change control responsibility definition, and change control responsibility
Total number of revisions to the published Average number of revisions to the published revisions
enterprise information architecture enterprise information architecture
Number of FTEs classified as IT architects per $1 Number of FTEs classified as IT architects / (Total FTEs
billion revenue business entity revenue * 0.000000001)
Percentage of total IT cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, allocated to process depreciation/amortization) dedicated to process
group "manage enterprise information" "manage enterprise information"
Personnel cost to perform the process group Personnel cost to perform the process "develop dollars
"develop and maintain information technology and maintain information technology solutions" /
solutions", including depreciation/amortization, (Total business entity revenue * 0.0010)
per $1,000 revenue
Total cost to perform the process group "develop Total cost to perform the process "develop and dollars
and maintain information technology solutions", maintain information technology solutions" / (Total
including depreciation/amortization, per $1,000 business entity revenue * 0.0010)
revenue
Overhead cost to perform the process group Overhead cost to perform the process "develop dollars
"develop and maintain information technology and maintain information technology solutions" /
solutions", including depreciation/amortization, (Total business entity revenue * 0.000010)
per $100,000 revenue
Outsourced cost of the process group "develop Outsourced cost to perform the process "develop dollars
and maintain information technology solutions", and maintain information technology solutions" /
including depreciation/amortization, per $100,000 (Total business entity revenue * 0.000010)
revenue
Systems cost to perform the process group Systems cost to perform the process "develop and dollars
"develop and maintain information technology maintain information technology solutions" / (Total
solutions", including depreciation/amortization, business entity revenue * 0.000010)
per $100,000 revenue
Average time in weeks to fulfill a complex Average time in weeks to fulfill a complex weeks
information need information need
Average time in weeks to fulfill a medium Average time in weeks to fulfill a medium complex weeks
information need information need
Average time in weeks to fulfill a simple Average time in weeks to fulfill a simple weeks
information need information need
Average time in hours to resolve highest priority Average time in hours to resolve the highest hours
problems for the current year priority problem
Average time in hours to respond to highest Average time in hours to respond to the highest hours
priority problem for the current year priority problem
Time in months to fulfill a business need with Average time in months to fulfill a funded business months
relevant IT solutions for major new/enhanced IT need with relevant IT solutions for major new or
services investments between $1 million and $100 enhanced IT services in the investment level $1
million USD million-$100 million USD
Time in months to fulfill a business need with Average time in months to fulfill a funded business months
relevant IT solutions for major new/enhanced IT need with relevant IT solutions for major new or
services investments between $100,000 and enhanced IT services in the investment level
$250,000 USD $100,000-$250,000 USD
Time in months to fulfill a business need with Average time in months to fulfill a funded business months
relevant IT solutions for major new/enhanced IT need with relevant IT solutions for major new or
services investments between $250,000 and enhanced IT services in the investment level
$500,000 USD $250,000-$500,000 USD
Time in months to fulfill a business need with Average time in months to fulfill a funded business months
relevant IT solutions for major new/enhanced IT need with relevant IT solutions for major new or
services investments between $500,000 and $1 enhanced IT services in the investment level
million USD $500,000-$1 million USD
Average number of production defects in both Average number of production defects in both Points
enhancements and new developments per 1,000 enhancements and new developments per 1,000
function points function points
Percentage of IT budget, including Percentage of IT budget allocated towards service percent
depreciation/amortization, allocated towards oriented architecture (SOA)
service oriented architecture (SOA)
Percentage of application development and Percentage of application development and percent
maintenance projects in the most recent year maintenance projects in the most recent year
delivered on or below budget delivered on or below budget
Percentage of application development and Percentage of application development and percent
maintenance projects in the most recent year maintenance projects in the most recent year
delivered on time or early delivered on time or early
Number of development projects for the current Number of application development projects with development
year between $1 million and $100 million values between $1 million and $100 million for the projects
current year
Number of development projects for the current Number of application development projects with development
year between $100,000 and $250,000 values between $100,000 and $250,000 for the projects
current year
Number of development projects for the current Number of application development projects with development
year between $250,000 and $500,000 values between $250,000 and $500,000 for the projects
current year
Number of development projects for the current Number of application development projects with development
year between $500,000 and $1 million values between $500,000 and $1 million for the projects
current year
Number of development projects for the current Number of application development projects with development
year greater than $100 million values greater than $100 million for the current projects
year
Other cost of the process group "deploy Costs other than personnel, systems, overhead, dollars
information technology solutions", including and outsourced to perform the process group
depreciation/amortization, per $100,000 revenue "deploy IT solutions" / (Total business entity
revenue * 0.000010)
Personnel cost of the process group "deploy Personnel cost to perform the process group dollars
information technology solutions", including "deploy IT solutions" / (Total business entity
depreciation/amortization, per $1,000 revenue revenue * 0.0010)
Systems cost to perform the process group Systems cost to perform the process group dollars
"deploy information technology solutions", "deploy IT solutions" / (Total business entity
including depreciation/amortization, per $100,000 revenue * 0.000010)
revenue
Outsourced cost of the process group "deploy Outsourced cost to perform the process group dollars
information technology solutions", including "deploy IT solutions" / (Total business entity
depreciation/amortization, per $100,000 revenue revenue * 0.000010)
Overhead cost to perform the process group Overhead cost to perform the process group dollars
"deploy information technology solutions", "deploy IT solutions" / (Total business entity
including depreciation/amortization, per $100,000 revenue * 0.000010)
revenue
Total cost to perform the process group "deploy ((Percentage of IT cost allocated to the process dollars
information technology solutions", including group "deploy IT solutions"/100) * IT costs during
depreciation/amortization, per $1,000 revenue the past year) / (Total business entity revenue *
0.0010)
Average time in days to deploy new computing Average time in days to deploy new computing Days
capacity capacity
Percentage of unscheduled outages from change Percentage of unscheduled outages related to or percent
requests resulting from a change request
Percentage of unscheduled outages from release Percentage of unscheduled outages related to or percent
introductions resulting from a release introduction
Percentage of total IT cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, allocated to process depreciation/amortization) dedicated to process
group "deploy information technology solutions" "deploy IT solutions"
Percentage of business entity IT FTEs who perform Percentage of IT FTEs performing the process area percent
the process group "deploy it solutions" "Deploy information technology solutions"
Percentage of IT budget, including (IT budget allocated to the process group "deploy percent
depreciation/amortization, allocated to the process IT solutions" / IT budget for the past year) * 100.0
group "deploy information technology solutions"
Annual fixed vs. variable cost ratio for the IT Fixed-to-variable cost ratio for IT budget fixed to variable
budget to support product development, including supporting product development cost
depreciation/amortization,
IT operating cost reduction target for product IT operating cost reduction target percent
development, including depreciation/amortization,
Total IT budget to support product development, IT budget dedicated to supporting product dollars
including depreciation/amortization, per user development / Users of IT systems supporting
product development
Total cost to perform the process group "deliver Total cost to perform the process group "deliver dollars
and support information technology services", and support IT service" / (Total business entity
including depreciation/amortization, per $1,000 revenue * 0.0010)
revenue
Overhead cost to perform the process group Overhead cost to perform the process group dollars
"deliver and support information technology "deliver and support IT service" / (Total business
services", including depreciation/amortization, per entity revenue * 0.000010)
$100,000 revenue
Other cost of the process group "deliver and Costs other than personnel, systems, overhead, dollars
support information technology services", and outsourced to perform the process group
including depreciation/amortization, per $100,000 "deliver and support IT service" / (Total business
revenue entity revenue * 0.000010)
Outsourced cost of the process group "deliver and Outsourced costs to perform the process group dollars
support information technology services", "deliver and support IT service" / (Total business
including depreciation/amortization, per $100,000 entity revenue * 0.000010)
revenue
Tickets and transactions meeting agreed quality as (Number of business process service percent
a percentage of total business process services tickets/transactions meeting agreed quality /
tickets and transactions Number of business process service
tickets/transactions * 100)
Tickets and transactions meeting agreed quality as (Number of ITIS tickets/transactions meeting percent
a percentage of total ITIS tickets and transactions agreed quality / Number of ITIS
tickets/transactions * 100)
Tickets and transactions meeting agreed quality as (Number of production support tickets/transactions percent
a percentage of total production support tickets meeting agreed quality / Number of production
and transactions support tickets/transactions * 100)
Percentage of IT budget, including (IT budget allocated to the process group "deliver percent
depreciation/amortization, allocated to the process and support IT services" / IT budget for the past
group "deliver and support information technology year) * 100.0
services"
Percentage of total IT cost, including Percentage of IT cost allocated to the process percent
depreciation/amortization, allocated to process group "deliver and support IT services"
group "deliver and support information technology
services"
Percentage of business entity IT FTEs who perform Percentage of IT FTEs performing the process area percent
the process group "deliver and support it services" "Deliver and support information technology
services"
Percentage of total IT cost, excluding Percentage of IT operating cost (excluding Percent
depreciation/amortization, allocated to process depreciation/amortization) dedicated to process
group "deliver and support information technology "deliver and support IT services"
services"
Solutions planning horizon Planning horizon in years for IT solutions aligned years
with organizational strategy
Average percentage of planned return on Average ROI for level-5 solutions percent
investment (ROI) that was achieved for: Level 5
solutions
Average percentage of planned return on Average ROI for non-level-5 solutions percent
investment (ROI) that was achieved for: all other
solutions other than Level 5
Average solution impact ratio for: Level 5 solutions Average IT solution impact for Level 5 solutions benefit to cost
Average solution impact ratio for: all other Average IT solution impact for non-Level 5 benefit to cost
solutions other than Level 5 solutions
Number of IT FTEs for the process "Evaluate and Number of IT FTEs supporting the process FTEs
communicate IT business value and performance" "evaluate and communicate IT business value and
per $1 billion revenue performance" / (Total business entity revenue *
0.000000001)
Total IT budget to perform the process "develop IT (IT budget dedicated to supporting product dollars
services and solutions strategy" in support of development*Percentage of the IT budget
product development, including dedicated to "develop IT services and solutions
depreciation/amortization, per $1,000 of revenue strategy"*0.01) / (Total business entity revenue*
0.0010)
Average cycle time from identification of demand Cycle time from lead identification to hand-off for days
to disposition for: Level 5 solutions Level 5 solutions
Average cycle time from identification of demand Cycle time from lead identification to hand-off for days
to disposition for: all other Levels other than Level non-Level 5 solutions
5
Solutions capture rate for: Level 5 solutions Level 5 solutions provided for and accepted by the percent
customer as a percentage of total potential
solutions
Percent on-time performance for: Level 5 solutions Percentage of IT solutions meeting schedule for percent
Level 5 solutions
Percent on-time performance for: all other Percentage of IT solutions meeting schedule for percent
solutions other than Level 5 non-Level 5 solutions
Number of IT FTEs for the process "Manage IT Number of IT FTEs supporting the process FTEs
customer satisfaction" per $1 billion revenue "manage IT customer satisfaction" / (Total
business entity revenue * 0.000000001)
Personnel cost of the process "develop information Personnel cost to perform the process "develop dollars
and content management strategies", including information and content management strategies" /
depreciation/amortization, per $1,000 revenue (Total business entity revenue * 0.0010)
Other cost of the process "develop information Costs other than personnel, systems, overhead, dollars
and content management strategies", including and outsourced to perform the process "develop
depreciation/amortization, per $100,000 revenue information and content management strategies" /
(Total business entity revenue * 0.000010)
Outsourced cost of the process "develop Outsourced cost to perform the process "develop dollars
information and content management strategies", information and content management strategies" /
including depreciation/amortization, per $100,000 (Total business entity revenue * 0.000010)
revenue
Overhead cost of the process "develop information Overhead cost to perform the process "develop dollars
and content management strategies", including information and content management strategies" /
depreciation/amortization, per $100,000 revenue (Total business entity revenue * 0.000010)
Total cost of the process "develop information and Total cost to perform the process "develop dollars
content management strategies", including information and content management strategies" /
depreciation/amortization, per $1,000 revenue (Total business entity revenue * 0.0010)
Number of IT FTEs for the process "develop Number of FTEs who perform the process group FTEs
information and content management strategies" "manage enterprise information" who perform the
per $1 billion revenue process "develop information and content
management strategies" / (Total business entity
revenue * 0.000000001)
Percentage of IT budget for the process group (IT budget related to the process group "manage percent
"manage enterprise information", including enterprise information" allocated to the process
depreciation/amortization, allocated to the process "develop information and content management
"develop information and content management strategies" / IT budget allocated to the process
strategies" group "manage enterprise information") * 100.0
Total cost of the process "define enterprise Total cost to perform the process "define the dollars
information architecture", including enterprise information architecture" / (Total
depreciation/amortization, per $1,000 revenue business entity revenue * 0.0010)
Other cost of the process "define enterprise Costs other than personnel, systems, overhead, dollars
information architecture", including and outsourced to perform the process "define the
depreciation/amortization, per $100,000 revenue enterprise information architecture" / (Total
business entity revenue * 0.000010)
Outsourced cost of the process "define enterprise Outsourced cost to perform the process "define dollars
information architecture", including the enterprise information architecture" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Systems cost of the process "define enterprise Systems cost to perform the process "define the dollars
information architecture", including enterprise information architecture" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Personnel cost of the process "define enterprise Personnel cost to perform the process "define the dollars
information architecture", including enterprise information architecture" / (Total
depreciation/amortization, per $1,000 revenue business entity revenue * 0.0010)
Number of IT FTEs for the process "define the Number of FTEs who perform the process group FTEs
enterprise information architecture" per $1 billion "manage enterprise information" who perform the
revenue process "define the enterprise information
architecture" / (Total business entity revenue *
0.000000001)
Percentage of IT budget for the process group (IT budget related to the process group "manage percent
"manage enterprise information", including enterprise information" allocated to the process
depreciation/amortization, allocated to the process "define the enterprise information architecture" /
"define the enterprise information architecture" IT budget allocated to the process group "manage
enterprise information") * 100.0
Overhead cost of the process "manage information Overhead cost to perform the process "manage dollars
resources", including depreciation/amortization, information resources" / (Total business entity
per $100,000 revenue revenue * 0.000010)
Systems cost of the process "manage information Systems cost to perform the process "manage dollars
resources", including depreciation/amortization, information resources" / (Total business entity
per $100,000 revenue revenue * 0.000010)
Total cost of the process "manage information Total cost to perform the process "manage dollars
resources", including depreciation/amortization, information resources" / (Total business entity
per $1,000 revenue revenue * 0.0010)
Number of IT FTEs for the process "manage Number of FTEs who perform the process group FTEs
information resources" per $1 billion revenue "manage enterprise information" who perform the
process "manage information resources" / (Total
business entity revenue * 0.000000001)
Percentage of IT budget for the process group (IT budget related to the process group "manage percent
"manage enterprise information", including enterprise information" allocated to the process
depreciation/amortization, allocated to the process "manage information resources" / IT budget
"manage information resources" allocated to the process group "manage enterprise
information") * 100.0
Overhead cost of the process "perform enterprise Overhead cost to perform the process "perform dollars
data and content management", including enterprise data and content management" / (Total
depreciation/amortization, per $100,000 revenue business entity revenue * 0.000010)
Outsourced cost of the process "perform Outsourced cost to perform the process "perform dollars
enterprise data and content management", enterprise data and content management" / (Total
including depreciation/amortization, per $100,000 business entity revenue * 0.000010)
revenue
Personnel cost of the process "perform enterprise Personnel cost to perform the process "perform dollars
data and content management", including enterprise data and content management" / (Total
depreciation/amortization, per $1,000 revenue business entity revenue * 0.0010)
Other cost of the process "perform enterprise data Costs other than personnel, systems, overhead, dollars
and content management", including and outsourced to perform the process "perform
depreciation/amortization, per $100,000 revenue enterprise data and content management" / (Total
business entity revenue * 0.000010)
Number of IT FTEs for the process "perform Number of FTEs who perform the process group FTEs
enterprise data and content management" per $1 "manage enterprise information" who perform the
billion revenue process "perform enterprise data and content
management" / (Total business entity revenue *
0.000000001)
Average cost performance index (CPI) at Cost performance index at completion for Level 5 CPI
completion of project/solution for Level 5 solutions solutions
Average cost performance index (CPI) at Cost performance index at completion for non- CPI
completion of project/solution for all solutions Level 5 solutions
other than Level 5
Total IT budget to perform the process "create IT (IT budget dedicated to supporting product dollars
services and solutions" in support of product development*Percentage of the IT budget
development, including depreciation/amortization, dedicated to "create IT services and
per $1,000 of revenue solutions"*0.01) / (Total business entity revenue*
0.0010)
Percentage of IT budget for product development, Percentage of the IT budget supporting product percent
including depreciation/amortization, that supports development allocated to new platforms/or
new platforms/markets completed or released to markets
production
Percentage of IT budget for product development, Percentage of IT budget supporting product percent
including depreciation/amortization, that supports development for NEW products released this year
new products completed or released to production
Percentage of IT budget for product development, Percentage of IT budget supporting product percent
including depreciation/amortization, that supports development for product UPGRADES released this
product upgrades completed or released to year
production
Average time from disposition to customer Cycle time from disposition to customer work days
acceptance for: Level 5 solutions acceptance for Level 5 solutions
Total internal cost to perform the process "perform (Percentage of total cost of the process "perform dollars
cost accounting and control" and "perform cost cost accounting and control" and "perform cost
management" per process FTE management" allocated to internal costs * .01 *
Total cost to perform the processes "perform cost
accounting and control" and "perform cost
management") / Number of FTEs who perform the
processes "perform cost accounting and control"
and "perform cost management"
Total cost to perform the process group "perform (Total cost to perform the process "perform dollars
planning and management accounting" per planning/budgeting/forecasting" + Total cost to
$1,000 revenue perform the processes "perform cost accounting
and control" and "perform cost management" +
Total cost to perform the process "evaluate and
manage financial performance") / (Total business
entity revenue * .001)
Outsourced cost to perform the process group ((Percentage of total cost of the process "planning, dollars
"perform planning and management accounting" budgeting, and forecasting" allocated to external
per $1,000 revenue costs * .01 * Total cost to perform the process
"perform planning/budgeting/forecasting") +
(Percentage of total cost of the process "perform
cost accounting and control" and "perform cost
management" allocated to external costs * .01 *
Total cost to perform the processes "perform cost
accounting and control" and "perform cost
management") + (Percentage of total cost of the
process "evaluate and manage financial
performance" allocated to external costs * .01 *
Total cost to perform the process "evaluate and
manage financial performance")) / (Total business
entity revenue * .001)
Total cost to perform the processes "perform cost Total cost to perform the processes "perform cost dollars
accounting and control" and "perform cost accounting and control" and "perform cost
management" per process FTE management" / Number of FTEs who perform the
processes "perform cost accounting and control"
and "perform cost management"
Personnel cost to perform the processes "perform (Percentage of internal costs of the processes dollars
cost accounting and control" and "perform cost "perform cost accounting and control" and
management" per $1,000 revenue "perform cost management" allocated to
personnel costs * Percentage of total cost of the
process "perform cost accounting and control" and
"perform cost management" allocated to internal
costs * 0.0001 * Total cost to perform the
processes "perform cost accounting and control"
and "perform cost management") / (Total business
entity revenue * 0.001)
Outsourced cost to perform the processes (Percentage of total cost of the process "perform dollars
"perform cost accounting and control" and cost accounting and control" and "perform cost
"perform cost management" per $1,000 revenue management" allocated to external costs * 0.01 *
Total cost to perform the processes "perform cost
accounting and control" and "perform cost
management") / (Total business entity revenue *
0.001)
Total cost to perform the processes "perform cost Total cost to perform the processes "perform cost dollars
accounting and control" and "perform cost accounting and control" and "perform cost
management" per $1,000 revenue management" / (Total business entity revenue *
0.001)
Number of FTEs that perform the process group (Number of FTEs who perform the process FTEs
"perform planning and management accounting" "perform planning/budgeting/forecasting" +
per $1 billion revenue Number of FTEs who perform the processes
"perform cost accounting and control" and
"perform cost management" + Number of FTEs
who perform the process "evaluate and manage
financial performance") / (Total business entity
revenue * .000000001)
Number of FTEs that perform the processes Number of FTEs who perform the processes FTEs
"perform cost accounting and control" and "perform cost accounting and control" and
"perform cost management" per $1 billion revenue "perform cost management" / (Total business
entity revenue * .000000001)
Total cost to perform the order to invoice (Total cost to perform the process "process dollars
processes per $1,000 revenue customer credit" + Total cost to perform the
process "manage sales orders" + Total cost to
perform the process "invoice customer") / (Total
business entity revenue * .0010)
Total cost to perform the process group "perform (Total cost to perform the process "process dollars
revenue accounting" per $1,000 revenue customer credit" + Total cost to perform the
process "invoice customer" + Total cost to perform
the process "process accounts receivable (AR)" +
Total cost to perform the process "manage and
process adjustments/deductions" + Total cost to
perform the process "manage and process
collections") / (Total business entity revenue *
0.001)
Number of FTEs that perform the processes (Number of FTEs who perform the process FTEs
"manage and process accounts receivable", "process accounts receivable (AR)" + Number of
"manage and process collections", and "manage FTEs who perform the process "manage and
and process adjustments/deductions" per $1 process collections" + Number of FTEs who
billion revenue perform the process "manage and process
adjustments/deductions") / (Total business entity
revenue * .000000001)
Percentage of customer accounts that are active (Number of active customers in customer master percent
customers file / Number of customers in the customer master
file) * 100.0
Total cost to perform the process group "Perform (Total cost to perform the process "manage dollars
general accounting and reporting" (excluding fixed policies and procedures" + Total cost to perform
assets) per $1,000 revenue the process "perform general accounting" + Total
cost to perform the process "perform financial
reporting") / (Total business entity revenue *
0.001)
Total cost to perform the process group "Perform (Total cost to perform the process "manage dollars
general accounting and reporting" (excluding fixed policies and procedures" + Total cost to perform
assets) per $1 billion revenue the process "perform general accounting" + Total
cost to perform the process "perform financial
reporting") / (Total business entity revenue * .
000000001)
Total cost to perform the process group "Perform (Total cost to perform the process "manage dollars
general accounting and reporting" (excluding fixed policies and procedures" + Total cost to perform
assets) per process group FTE the process "perform general accounting" + Total
cost to perform the process "perform financial
reporting") / (Number of FTEs who perform the
process "manage policies and procedures"
(general accounting and reporting) + Number of
FTEs who perform the process "perform general
accounting" + Number of FTEs who perform the
process "perform financial reporting")
Cycle time in days to perform annual close at the Cycle time in calendar days between running trial days
site level balance to completing the consolidated financial
statements
Number of FTEs that perform the process group (Number of FTEs who perform the process FTEs
"perform general accounting and reporting" "manage policies and procedures" (general
(excluding fixed assets) per $1 billion revenue accounting and reporting) + Number of FTEs who
perform the process "perform general accounting"
+ Number of FTEs who perform the process
"perform financial reporting") / (Total business
entity revenue * .000000001)
Percentage of total finance function FTEs allocated ((Number of FTEs who perform the process percent
to the process group "perform general accounting "manage policies and procedures" (general
and reporting" (excluding fixed asset accounting) accounting and reporting) + Number of FTEs who
perform the process "perform general accounting"
+ Number of FTEs who perform the process
"perform financial reporting") / Number of FTEs
who perform the function "manage financial
resources") * 100
Number of FTEs that perform the process group (Number of FTEs who perform the process FTEs
"manage fixed-asset project accounting" per $1 "perform capital planning and project approval" +
billion revenue Number of FTEs who perform the process "perform
capital project accounting") / (Total business entity
revenue * .000000001)
Percentage of total finance function FTEs allocated ((Number of FTEs who perform the process percent
to the process group "manage fixed asset project "perform capital planning and project approval"+
accounting" Number of FTEs who perform the process "perform
capital project accounting") / Number of FTEs who
perform the function "manage financial
resources") * 100
Personnel cost to perform the process group (Personnel cost to perform the process "report dollars
"process payroll" per $1,000 revenue time"+Personnel cost to perform the process
"manage pay"+Personnel cost to perform the
process "process payroll taxes")/(Total business
entity revenue * .001)
Total cost to perform the process group "process (Total cost to perform the process "report time" + dollars
payroll" per $1,000 revenue Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / (Total business entity revenue * 0.001)
Total cost to perform the process group "process (Total cost to perform the process "report dollars
payroll" per disbursement time"+Total cost to perform the process "manage
pay"+Total cost to perform the process "process
payroll taxes")/Number of payroll disbursements
Total cost to perform the process group "process (Total cost to perform the process "report time" + dollars
payroll" per employee paid Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / Total number of employees paid
Total cost to perform the process group "process (Total cost to perform the process "report time" + dollars
payroll" per payroll FTE Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / (Number of FTEs who perform the process
"report time" + Number of FTEs who perform the
process "manage pay" + Number of FTEs who
perform the process "process payroll taxes")
Total cost to perform the process group "process (Total cost to perform the process "report time" + dollars
payroll" per payroll inquiry Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / Number of payroll inquiries received
Total cost to perform the process group "process ((Total cost to perform the process "report time" + percent
payroll" as a percentage of revenue Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / Total business entity revenue) * 100
Total cost the process group "process payroll" as a ((Total cost to perform the process "report time" + percent
percentage of cost of continuing operations Total cost to perform the process "manage pay" +
Total cost to perform the process "process payroll
taxes") / Total costs of continuing operations) *
100
Cycle time in business days to process the payroll Cycle time in business days to process payroll days
from HR/benefits system cut-off to payroll transmit
date
Number of FTEs that perform the process group (Number of FTEs who perform the process "report FTEs
"process payroll" per $1 billion revenue time" + Number of FTEs who perform the process
"manage pay" + Number of FTEs who perform the
process "process payroll taxes") / (Total business
entity revenue * .000000001)
First contact resolution rate for payroll inquiries Percentage of payroll inquiries resolved during the percent
initial contact
Number of employees paid per FTE that performs Total number of employees paid / (Number of FTEs employees
the process "process payroll" who perform the process "report time" + Number
of FTEs who perform the process "manage pay" +
Number of FTEs who perform the process "process
payroll taxes")
Number of payroll inquiries per "process payroll" Number of payroll inquiries received / (Number of payroll inquiries
FTE FTEs who perform the process "report time" +
Number of FTEs who perform the process "manage
pay" + Number of FTEs who perform the process
"process payroll taxes")
Percentage of total finance function FTEs allocated ((Number of FTEs who perform the process "report percent
to the process group "process payroll" time" + Number of FTEs who perform the process
"manage pay" + Number of FTEs who perform the
process "process payroll taxes") / Number of FTEs
who perform the function "manage financial
resources") * 100
Percentage of paid employees that are exempt (Number of employees paid that are salaried percent
employees (exempt) employees / Total number of employees
paid) * 100
Percentage of paid employees that are non- (Number of employees paid that are hourly (non- percent
exempt employees exempt) employees / Total number of employees
paid) * 100
Percentage of paid employees that are retired (Number of employees paid that are retired percent
employees employees receiving payments from payroll / Total
number of employees paid) * 100
Percentage of paid employees that are paid (Number of employees paid weekly / Total number percent
weekly of employees paid) * 100
Percentage of paid employees that are paid bi- (Number of employees paid every two weeks / percent
weekly Total number of employees paid) * 100
Personnel cost to perform the process group (((Total cost to perform the process "process dollars
"process accounts payable and expense accounts payable (AP)" * Percentage of total cost
reimbursements" per $1,000 revenue of the process "Process accounts payable"
allocated to internal cost * Percentage of internal
cost of the process "Process accounts payable"
allocated to personnel cost) *.0001) + (Total cost
to perform the process "process expense
reimbursements" * Percentage of total cost of the
process "Process expense reimbursements"
allocated to internal cost * Percentage of internal
cost of the process "Process expense
reimbursements" allocated to personnel cost * .
0001)) / (Total business entity revenue * 0.001)
Systems cost to perform the process group ((Total cost to perform the process "process dollars
"process accounts payable and expense accounts payable (AP)" * Percentage of total cost
reimbursements" per $100,000 revenue of the process "Process accounts payable"
allocated to internal cost * Percentage of internal
cost of the process "Process accounts payable"
allocated to systems cost *.0001) + (Total cost to
perform the process "process expense
reimbursements" * Percentage of total cost of the
process "Process expense reimbursements"
allocated to internal cost * Percentage of internal
cost of the process "Process expense
reimbursements" allocated to systems cost * .
0001)) / (Total business entity revenue * 0.00001)
Total cost to perform the process group "process (Total cost to perform the process "process dollars
accounts payable and expense reimbursements" accounts payable (AP)" + Total cost to perform the
per $1 billion revenue process "process expense reimbursements") /
(Total business entity revenue * 0.000000001)
Total cost to perform the process group "process (Total cost to perform the process "process dollars
accounts payable and expense reimbursements" accounts payable (AP)" + Total cost to perform the
per process FTE process "process expense reimbursements") /
(Number of FTEs who perform the process
"process accounts payable (AP)" + Number of FTEs
who perform the process "process expense
reimbursements")
Total cost to perform the process group "process (Total cost to perform the process "process dollars
accounts payable and expense reimbursements" accounts payable (AP)" + Total cost to perform the
per $1,000 revenue process "process expense reimbursements") /
(Total business entity revenue * 0.001)
Number of FTEs that perform the process group (Number of FTEs who perform the process FTEs
"process accounts payable and expense "process accounts payable (AP)" + Number of FTEs
reimbursements" per $1 billion revenue who perform the process "process expense
reimbursements") / (Total business entity revenue
* .000000001)
Outsourced cost to perform the process group (((Total cost to perform the process "process percent
"process accounts payable and expense accounts payable (AP)" * Percentage of total cost
reimbursements" as a percentage of the total cost of the process "Process accounts payable"
of the process group allocated to external cost / 100) + (Total cost to
perform the process "process expense
reimbursements" * Percentage of total cost of the
process "Process expense reimbursements"
allocated to external cost / 100)) / (Total cost to
perform the process "process accounts payable
(AP)" + Total cost to perform the process "process
expense reimbursements")) * 100
Total cost to perform the process group "manage Total cost to perform the process group "manage dollars
treasury operations" per $1,000 revenue treasury operations" / (Total business entity
revenue * .001)
Total cost of the process group "Manage treasury Total cost to perform the process group "manage dollars
operations" per global legal entity supported treasury operations" / Number of global legal
entities supported by treasury management
operation
Total cost to perform the process group "manage Total cost to perform the process group "manage dollars
treasury operations" per $1 billion revenue treasury operations" / (Total business entity
revenue * .000000001)
Return on invested capital Return on invested capital percent
Number of FTEs that perform the process group Number of FTEs who perform the process group FTEs
"manage treasury operations" per $1 billion "manage treasury operations" / (Total business
revenue entity revenue * .000000001)
Number of global legal entities supported per $1 Number of global legal entities supported by entities
billion revenue treasury management operation / (Total business
entity revenue * .000000001)
Return on working capital Return on working capital percent
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process group percent
to the process group "manage treasury "manage treasury operations" / Number of FTEs
operations" who perform the function "manage financial
resources") * 100
Total cost to perform the process group "manage ((Total cost to perform the process "establish percent
internal controls" as a percentage of revenue internal controls, policies, and procedures" + Total
cost to perform the process "operate controls and
monitor compliance with internal controls policies
and procedures" + Total cost to perform the
process "report on internal controls compliance") /
Total business entity revenue) * 100.0
Total cost to perform the process group "manage (Total cost to perform the process "establish dollars
internal controls" per $1 billion revenue internal controls, policies, and procedures" + Total
cost to perform the process "operate controls and
monitor compliance with internal controls policies
and procedures" + Total cost to perform the
process "report on internal controls compliance") /
(Total business entity revenue * 0.000000001)
Total cost to perform the process group "manage (Total cost to perform the process "establish dollars
internal controls" per process FTE internal controls, policies, and procedures" + Total
cost to perform the process "operate controls and
monitor compliance with internal controls policies
and procedures" + Total cost to perform the
process "report on internal controls compliance") /
(Number of FTEs who perform the process
"establish internal controls, policies, and
procedures" + Number of FTEs who perform the
process "operate controls and monitor compliance
with internal controls policies and procedures" +
Number of FTEs who perform the process "report
on internal controls compliance")
Personnel cost to perform the process group (Personnel cost to perform the process "establish dollars
"manage internal controls" per $1,000 revenue internal controls, policies, and procedures" +
Personnel cost to perform the process "operate
controls and monitor compliance with internal
controls policies and procedures" + Personnel cost
to perform the process "report on internal controls
compliance") / (Total business entity revenue *
0.0010)
Number of FTEs that perform the process group (Number of FTEs who perform the process FTEs
"manage internal controls" per $1 billion revenue "establish internal controls, policies, and
procedures" + Number of FTEs who perform the
process "operate controls and monitor compliance
with internal controls policies and procedures" +
Number of FTEs who perform the process "report
on internal controls compliance") / (Total business
entity revenue * .000000001)
Percentage of total finance function FTEs allocated ((Number of FTEs who perform the process percent
to the process group "manage internal controls" "establish internal controls, policies, and
procedures" + Number of FTEs who perform the
process "operate controls and monitor compliance
with internal controls policies and procedures" +
Number of FTEs who perform the process "report
on internal controls compliance") / Number of FTEs
who perform the function "manage financial
resources") * 100
Total cost to perform the process group "manage Total cost to perform the process group "manage dollars
taxes" per $1 billion revenue taxes" / (Total business entity revenue * .
000000001)
Number of FTEs that perform the process group Number of FTEs who perform the process group FTEs
"manage taxes" per $1 billion revenue "manage taxes" / (Total business entity revenue * .
000000001)
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process group percent
to the process group "manage taxes" "manage taxes" / Number of FTEs who perform the
function "manage financial resources") * 100
Overhead and other costs to perform the process (Percentage of internal costs of the process dollars
"perform planning/budgeting/forecasting" per "planning, budgeting, and forecasting" allocated to
$100,000 revenue overhead and other costs * Percentage of total
cost of the process "planning, budgeting, and
forecasting" allocated to internal costs * 0.0001 *
Total cost to perform the process "perform
planning/budgeting/forecasting") / (Total business
entity revenue * 0.00001)
Total internal cost to perform the process "perform (Percentage of total cost of the process "planning, dollars
planning/budgeting/forecasting" per process FTE budgeting, and forecasting" allocated to internal
costs * .01 * Total cost to perform the process
"perform planning/budgeting/forecasting") /
Number of FTEs who perform the process "perform
planning/budgeting/forecasting"
Systems cost to perform the process "perform (Percentage of internal costs of the process dollars
planning/budgeting/forecasting" per $100,000 "planning, budgeting, and forecasting" allocated to
revenue systems costs * Percentage of total cost of the
process "planning, budgeting, and forecasting"
allocated to internal costs * 0.0001 * Total cost to
perform the process "perform
planning/budgeting/forecasting") / (Total business
entity revenue * 0.00001)
Personnel cost to perform the process "perform (Percentage of internal costs of the process dollars
planning/budgeting/forecasting" per $1,000 "planning, budgeting, and forecasting" allocated to
revenue personnel costs * Percentage of total cost of the
process "planning, budgeting, and forecasting"
allocated to internal costs * 0.0001 * Total cost to
perform the process "perform
planning/budgeting/forecasting") / (Total business
entity revenue * 0.001)
Outsourced cost to perform the process "perform (Percentage of total cost of the process "planning, dollars
planning/budgeting/forecasting" per $1,000 budgeting, and forecasting" allocated to external
revenue costs * Total cost to perform the process "perform
planning/budgeting/forecasting" * 0.01) / (Total
business entity revenue * 0.001)
Cycle time in days to prepare the financial forecast Cycle time in days to prepare the financial forecast days
Cycle time in days to update/revise the rolling Cycle time in days to update/revise the rolling days
forecast forecast
Number of FTEs that perform the process "perform Number of FTEs who perform the process "perform FTEs
planning/budgeting/forecasting" per $1 billion planning/budgeting/forecasting" / (Total business
revenue entity revenue * .000000001)
Number of budget versions produced before final Number of budget versions produced before final budget versions
approval approval
Percentage error for the inventory cost forecast Percentage error for the inventory cost forecast percent
Percentage error for the personnel cost forecast Percentage error for the personnel cost forecast percent
Percentage error for the total sales forecast Percentage error for the total sales forecast percent
Number of budget line items per FTE that Number of line items budgeted for the complete line items
performs the process "perform budget / Number of FTEs who perform the process
planning/budgeting/forecasting" "perform planning/budgeting/forecasting"
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "perform planning/ budgeting/ "perform planning/budgeting/forecasting" /
forecasting" Number of FTEs who perform the function
"manage financial resources") * 100
Percentage of total finance function FTEs allocated (Number of FTEs who perform the processes percent
to the processes "perform cost accounting and "perform cost accounting and control" and
control" and "perform cost management" "perform cost management" / Number of FTEs who
perform the function "manage financial
resources") * 100
Percentage of cost base accounted for by activity- Percentage of costs base from activity-based percent
based costing costing
Personnel cost to perform the process "evaluate (Percentage of internal costs of the process dollars
and manage financial performance" per $1,000 "evaluate and manage financial performance"
revenue allocated to personnel cost * Percentage of total
cost of the process "evaluate and manage
financial performance" allocated to internal costs *
0.0001 * Total cost to perform the process
"evaluate and manage financial performance") /
(Total business entity revenue * 0.001)
Total cost to perform the process "evaluate and Total cost to perform the process "evaluate and dollars
manage financial performance" per process FTE manage financial performance" / Number of FTEs
who perform the process "evaluate and manage
financial performance"
Total cost to perform the process "evaluate and Total cost to perform the process "evaluate and dollars
manage financial performance" per $1,000 manage financial performance" / (Total business
revenue entity revenue * 0.001)
Total internal cost to perform the process (Percentage of total cost of the process "evaluate dollars
"evaluate and manage financial performance" per and manage financial performance" allocated to
process FTE internal costs * .01 * Total cost to perform the
process "evaluate and manage financial
performance") / Number of FTEs who perform the
process "evaluate and manage financial
performance"
Overhead and other costs to perform the process (Percentage of internal costs of the process dollars
"evaluate and manage financial performance" per "evaluate and manage financial performance"
$100,000 revenue allocated to overhead and other costs *
Percentage of total cost of the process "evaluate
and manage financial performance" allocated to
internal costs * 0.0001 * Total cost to perform the
process "evaluate and manage financial
performance") / (Total business entity revenue *
0.00001)
Total revenue per active customer Total business entity revenue / Number of active dollars
customers in customer master file
Cycle time in days to perform financial evaluation Cycle time in days to perform financial evaluation days
of new customers of new customers
Cycle time in days to perform financial evaluation Cycle time in days to perform financial evaluation days
of new markets of new markets
Cycle time in days to perform financial evaluation Cycle time in days to perform financial evaluation days
of new products of new products
Personnel cost to perform the process "process (Percentage of total cost of the process "process dollars
customer credit" per process FTE customer credit" allocated to internal costs *
Percentage of internal costs of the process
"process customer credit" allocated to personnel
cost * 0.0001 * Total cost to perform the process
"process customer credit") / Number of FTEs who
perform the process "process customer credit"
Total cost to perform the process "process (Total cost to perform the process "process percent
customer credit" as a percentage of revenue customer credit" / Total business entity revenue) *
100
Total cost to perform the process "process Total cost to perform the process "process dollars
customer credit" per process FTE customer credit" / Number of FTEs who perform
the process "process customer credit"
Outsourced cost to perform the process "process (Total cost to perform the process "process dollars
customer credit" per $1,000 revenue customer credit" * Percentage of total cost of the
process "process customer credit" allocated to
external costs * 0.01) / (Total business entity
revenue * 0.001)
Cycle time in days for credit approval Cycle time in days for credit approval days
Number of FTEs for the order to invoice cycle per (Number of FTEs who perform the process FTEs
$1 billion revenue "manage sales orders" + Number of FTEs who
perform the process "process customer credit" +
Number of FTEs who perform the process "invoice
customer") / (Total business entity revenue *
0.000000001)
Number of FTEs that perform the process "process Number of FTEs who perform the process "process FTEs
customer credit" per $1 billion revenue customer credit" / (Total business entity revenue
* .000000001)
Number of customer accounts per FTE that Number of customers in the customer master file / customer accounts
performs the process "process customer credit" Number of FTEs who perform the process "process
customer credit"
Personnel cost to perform the process "invoice (Percentage of total cost of the process "invoice dollars
customer" per $1,000 revenue customer" allocated to internal costs * Percentage
of internal costs of the process "invoice customer"
allocated to personnel cost * 0.0001 * Total cost to
perform the process "invoice customer") / (Total
business entity revenue * 0.001)
Total cost to perform the process "invoice (Total cost to perform the process "invoice percent
customer" as a percentage of revenue customer" / Total business entity revenue) * 100.0
Total cost to perform the process "invoice Total cost to perform the process "invoice dollars
customer" per process FTE customer" / Number of FTEs who perform the
process "invoice customer"
Total cost to perform the process "invoice Total cost to perform the process "invoice dollars
customer" per invoice line item processed customer" / Number of line items billed/invoiced
Total cost to perform the process "invoice Total cost to perform the process "invoice dollars
customer" per invoice processed customer" / Number of invoices billed to customer
Systems cost to perform the process "invoice (Percentage of total cost of the process "invoice dollars
customer" per $100,000 revenue customer" allocated to internal costs * Percentage
of internal cost of the process "Invoice customer"
allocated to systems costs * 0.0001 * Total cost to
perform the process "invoice customer") / (Total
business entity revenue * 0.00001)
Systems cost to perform the process "process (Percentage of total cost of the process "process dollars
customer credit" per $100,000 revenue customer credit" allocated to internal costs *
Percentage of internal cost of the process "Process
customer credit" allocated to systems costs *
0.0001 * Total cost to perform the process
"process customer credit") / (Total business entity
revenue * 0.00001)
Personnel cost to perform the process "invoice (Percentage of internal costs of the process dollars
customer" per process FTE "invoice customer" allocated to personnel cost *
Percentage of total cost of the process "invoice
customer" allocated to internal costs * 0.0001 *
Total cost to perform the process "invoice
customer") / Number of FTEs who perform the
process "invoice customer"
Total cost to perform the process "invoice Total cost to perform the process "invoice dollars
customer" per active customer customer" / Number of active customers in
customer master file
Total cost to perform the process "invoice Total cost to perform the process "invoice dollars
customer" per customer account customer" / Number of customers in the customer
master file
Cycle time in days to generate complete and Cycle time in days to generate complete and days
correct billing data correct billing data
Cycle time in days between transmission of Cycle time in calendar days from the transmission days
invoice and shipment of goods or delivery of of an invoice/bill to shipping/providing the
services good/service
Number of FTEs that perform the process "invoice Number of FTEs who perform the process "invoice FTEs
customer" per $1 billion revenue customer" / (Total business entity revenue * .
000000001)
Percentage of invoice line items processed error Percentage of invoice line items processed error percent
free the first time free the first time
Percentage of invoice line items invoiced using Percentage of invoice line items invoiced using percent
electronic or automatic methods electronic or automatic methods
Percentage of invoices automatically generated Percentage of invoices automatically generated percent
based on event triggers based on event triggers
Number of active customers per FTE that performs Number of active customers in customer master active customers
the process "invoice customer" file / Number of FTEs who perform the process
"invoice customer"
Number of invoice line items processed per FTE Number of line items billed/invoiced / Number of invoice line items
that performs the process "invoice customer" FTEs who perform the process "invoice customer"
Number of customer accounts per FTE that Number of customers in the customer master file / customer accounts
performs the process "invoice customer" Number of FTEs who perform the process "invoice
customer"
Number of updates to the customer master file per Number of updates to customer master file / updates
FTE that performs the process "invoice customer" Number of FTEs who perform the process "invoice
customer"
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process "invoice percent
to the process "invoice customer" customer" / Number of FTEs who perform the
function "manage financial resources") * 100
Average value per line item billed Total value of line items billed/invoiced / Number dollars
of line items billed/invoiced
Average number of line items per invoice Number of line items billed/invoiced / Number of invoice line items
invoices billed to customer
Percentage of FTEs who perform the process (Number of FTEs who perform the process "invoice percent
"invoice customer" who perform management customer" who perform management activities /
activities Number of FTEs who perform the process "invoice
customer") * 100.0
Percentage of billed/invoiced line items offering a Percentage of line items billed/invoiced offering a percent
discount for which the discount is taken discount for which the discount is taken
Percentage of billed/invoiced line items offering a (Number of invoice line items billed/invoiced that percent
discount offer a discount / Number of line items
billed/invoiced) * 100
Percentage of invoice line items that are Percentage of invoices billed with credit terms percent
denominated in a foreign currency
Total cost to perform the process "process (Total cost to perform the process "process percent
accounts receivable (AR)" as a percentage of accounts receivable (AR)" / Total business entity
revenue revenue) * 100
Total cost to perform the process "process Total cost to perform the process "process dollars
accounts receivable (AR)" per process FTE accounts receivable (AR)" / Number of FTEs who
perform the process "process accounts receivable
(AR)"
Total cost to perform the process "process Total cost to perform the process "process dollars
accounts receivable (AR)" per $1 billion revenue accounts receivable (AR)" / (Total business entity
revenue * .000000001)
Total cost to perform the process "process Total cost to perform the process "process dollars
accounts receivable (AR)" per $1,000 revenue accounts receivable (AR)" / (Total business entity
revenue * .001)
Total cost to perform the process "process Total cost to perform the process "process dollars
accounts receivable (AR)" per customer receipt accounts receivable (AR)" / Number of receipts
processed
Personnel cost to perform the process "process (Percentage of internal costs of the process dollars
accounts receivable (AR)" per process FTE "process accounts receivable" allocated to
personnel costs * Percentage of total cost of the
process "process accounts receivable" allocated to
internal costs * 0.0001 * Total cost to perform the
process "process accounts receivable (AR)") /
Number of FTEs who perform the process "process
accounts receivable (AR)"
Outsourced cost to perform the process "process Outsourced cost to perform the process "process dollars
accounts receivable (AR)" per $1,000 revenue accounts receivable (AR)" / (Total business entity
revenue *.0010)
Cycle time in days from transmission of invoice to Cycle time in calendar days from invoicing a days
receipt of payment customer to the receipt of payment
Days sales outstanding Average days sales outstanding in accounts days
receivable
Percentage of invoice line items paid in full the (Number of billed/invoiced line items that are paid percent
first time in full the first time / Number of line items
billed/invoiced) * 100
Percentage of total receipts that are processed (Number of receipts processed error-free first percent
error free the first time time / Number of receipts processed) * 100
Number of FTEs that perform the process "process Number of FTEs who perform the process "process FTEs
accounts receivable (AR)" per $1 billion revenue accounts receivable (AR)" / (Total business entity
revenue * .000000001)
Percentage of receipts received electronically or Percentage of receipts received electronically or percent
automatically automatically
Percentage of line items billed/invoiced paid on (Number of billed/invoiced line items that are paid percent
time on time / Number of line items billed/invoiced) *
100.0
Percentage of manual receipts (Number of receipts processed that are received percent
manually / Number of receipts processed) * 100.0
Accounts receivable per $1,000 revenue Value of accounts receivable outstanding / (Total dollars
business entity revenue * 0.0010)
Percentage of line items billed/invoiced that is Percentage of line items billed/invoiced into the percent
entered into the general ledger through an system through an automated method
automated method
Number of invoices billed per FTE that performs Number of invoices billed to customer / Number of invoices
the process "process accounts receivable (AR)" FTEs who perform the process "process accounts
receivable (AR)"
Number of receipts processed per FTE that Number of receipts processed / Number of FTEs receipts
performs the process "process accounts receivable who perform the process "process accounts
(AR)" receivable (AR)"
Number of customer accounts per FTE that Number of customers in the customer master file / customer accounts
performs the process "process accounts receivable Number of FTEs who perform the process "process
(AR)" accounts receivable (AR)"
Number of invoice line items per receipt Number of line items billed/invoiced / Number of invoice line items
receipts processed
Percentage of total finance function FTEs allocated ((Number of FTEs who perform the process percent
to the processes "process accounts receivable "process accounts receivable (AR)" + Number of
(AR)," "manage and process collections," and FTEs who perform the process "manage and
"manage and process adjustments/deductions" process collections" + Number of FTEs who
perform the process "manage and process
adjustments/deductions") / Number of FTEs who
perform the function "manage financial
resources") * 100
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "process accounts receivable (AR)" "process accounts receivable (AR)" / Number of
FTEs who perform the function "manage financial
resources") * 100
Outsourced cost to perform the process "manage Outsourced cost to perform the process "manage dollars
and process collections" per $1,000 revenue and process collections" / (Total business entity
revenue *.0010)
Personnel cost to perform the process "manage (Percentage of internal costs of the process dollars
and process collections" per $1,000 revenue "manage and process collections" allocated to
personnel cost * Percentage of total cost of the
process "manage and process collections"
allocated to internal costs * 0.0001 * Total cost to
perform the process "manage and process
collections") / (Total business entity revenue * .
001)
Total cost to perform the process "manage and (Total cost to perform the process "manage and percent
process collections" as a percentage of revenue process collections" / Total business entity
revenue) * 100
Total cost to perform the process "manage and Total cost to perform the process "manage and dollars
process collections" per $1 billion revenue process collections" / (Total business entity
revenue * .000000001)
Systems cost to perform the process "manage and (Percentage of internal cost of the process dollars
process collections" per $100,000 revenue "Manage and process collections" allocated to
systems costs * Percentage of total cost of the
process "manage and process collections"
allocated to internal costs * 0.0001 * Total cost to
perform the process "manage and process
collections") / (Total business entity revenue * .
00001)
Percentage of invoices billed to customers that (Number of invoices billed with credit terms / percent
have credit terms Number of invoices billed to customer) * 100.0
Total uncollectable balances as a percentage of (Total value of uncollectable balances / Total percent
revenue business entity revenue) * 100
Number of FTEs that perform the process "manage Number of FTEs who perform the process "manage FTEs
and process collections" per $1 billion revenue and process collections" / (Total business entity
revenue * .000000001)
Percentage of invoice line items that are adjusted (Number of billed/invoiced line items that are percent
by the customer prior to payment adjusted prior to paying / Number of line items
billed/invoiced) * 100
Number of invoices per "manage and process Number of invoices billed to customer/Number of invoices
collections" FTE FTEs who perform the process "manage and
process collections"
Total cost to perform the process "manage and Total cost to perform the process "manage and dollars
process adjustments/deductions" per $1,000 process adjustments/deductions" / (Total business
revenue entity revenue * .001)
Personnel cost to perform the process "manage (Percentage of internal costs of the process dollars
and process adjustments/deductions" per $1,000 "manage and process adjustments/deductions"
revenue allocated to personnel cost * Percentage of total
cost of the process "manage and process
adjustments/deductions" allocated to internal
costs * 0.0001 * Total cost to perform the process
"manage and process adjustments/deductions") /
(Total business entity revenue * .001)
Outsourced cost to perform the process "manage Outsourced cost to perform the process "manage dollars
and process adjustments/deductions" per $1,000 and process adjustments/deductions" / (Total
revenue business entity revenue *.0010)
Systems cost to perform the process "manage (Total cost to perform the process "manage dollars
financial policies and procedures" per $100,000 policies and procedures" * Percentage of total cost
revenue of the process "Manage policies and procedures"
allocated to internal cost * Percentage of internal
cost of the process "Manage policies and
procedures" allocated to systems cost * .0001) /
(Total business entity revenue * 0.00001)
Total cost to perform the process "Manage policies Total cost to perform the process "manage policies dollars
and procedures" per process FTE and procedures" / Number of FTEs who perform
the process "manage policies and procedures"
(general accounting and reporting)
Number of FTEs that perform the process "manage Number of FTEs who perform the process "manage FTEs
financial policies and procedures" per $1 billion policies and procedures" (general accounting and
revenue reporting) / (Total business entity revenue * .
000000001)
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "manage policies and procedures" "manage policies and procedures" (general
accounting and reporting) / Number of FTEs who
perform the function "manage financial
resources") * 100
Total cost to perform the process "perform general Total cost to perform the process "perform general dollars
accounting" per $1,000 revenue accounting" / (Total business entity revenue *
0.001)
Total cost to perform the process "perform general Total cost to perform the process "perform general dollars
accounting" per journal entry line item accounting" / Number of journal entry line items
processed
Total cost to perform the process "Perform general Total cost to perform the process "perform general dollars
accounting" per process FTE accounting" / Number of FTEs who perform the
process "perform general accounting"
Systems cost to perform the process "perform (Total cost to perform the process "perform dollars
general accounting" per $100,000 revenue general accounting" * Percentage of total cost of
the process "Perform general accounting"
allocated to internal cost * Percentage of internal
cost of the process "Perform general accounting"
allocated to systems cost * .0001) / (Total business
entity revenue * 0.00001)
Personnel cost to perform the process "perform (Total cost to perform the process "perform dollars
general accounting" per process FTE general accounting" * Percentage of total cost of
the process "Perform general accounting"
allocated to internal cost * Percentage of internal
cost of the process "Perform general accounting"
allocated to personnel cost * .0001) / Number of
FTEs who perform the process "perform general
accounting"
Outsourced cost to perform the process "perform Outsourced cost to perform the process "perform dollars
general accounting" per $1,000 revenue general accounting" / (Total business entity
revenue *.0010)
Cycle time in days to produce period-end Cycle time in calendar days from running the days
management reports initial trial balance to completing the period-end
management report
Cycle time in days to complete the monthly Cycle time in days to complete monthly financial days
financial close close
Number of FTEs that perform the process "perform Number of FTEs who perform the process "perform FTEs
general accounting" per $1 billion revenue general accounting" / (Total business entity
revenue * .000000001)
Manual journal entry line item percentage Percentage of journal entry line items from a percent
manual recurring source + Percentage of journal
entry line items from a manual non-recurring
source
Percentage change in business entity's gross Percentage change in business entity's gross percent
margin over the past three years margin over the past three years
Percentage of FTEs who perform the process group (Number of FTEs who perform the process percent
"Perform general accounting and reporting" "perform general accounting" * 100) / (Number of
allocated to the process "Perform general FTEs who perform the process "manage policies
accounting" and procedures" (general accounting and
reporting) + Number of FTEs who perform the
process "perform general accounting" + Number
of FTEs who perform the process "perform fixed-
asset accounting" + Number of FTEs who perform
the process "perform financial reporting")
Outsourced cost to perform the process "perform Outsourced cost to perform the process "perform dollars
fixed-asset accounting" per $1,000 revenue fixed-asset accounting" / (Total business entity
revenue *.0010)
Personnel cost to perform the process "perform Personnel cost to perform the process "perform dollars
fixed-asset accounting" per $1,000 revenue fixed-asset accounting" / (Total business entity
revenue * 0.001)
Personnel cost to perform the process "perform Personnel cost to perform the process "perform dollars
fixed-asset accounting" per fixed asset transaction fixed-asset accounting" / Number of fixed asset
transactions
Total cost of repair and maintenance per $1,000 Cost to repair and maintain fixed assets / (Gross dollars
gross value of fixed assets value of fixed assets * 0.0010)
Total cost of the depreciation expense per $1,000 Depreciation expense for fixed assets / (Total dollars
revenue business entity revenue * 0.0010)
Systems cost to perform the process "perform Systems cost to perform the process "perform dollars
fixed-asset accounting" per $100,000 revenue fixed-asset accounting" / (Total business entity
revenue * 0.000010)
Total cost to perform the fixed assets cycle as ((Total cost to perform the process "perform capital percent
percentage of revenue planning and project approval" + Total cost to
perform the process "perform capital project
accounting" + Total cost to perform the process
"perform fixed-asset accounting") / Total business
entity revenue) * 100.0
Total cost to perform the process "perform fixed- Total cost to perform the process "perform fixed- dollars
asset accounting" per $1,000 revenue asset accounting" / (Total business entity revenue
* 0.0010)
Total cost to perform the process "perform fixed- Total cost to perform the process "perform fixed- dollars
asset accounting" per fixed asset transaction asset accounting" / Number of fixed asset
transactions
Personnel cost to perform the process "Perform Personnel cost to perform the process "perform dollars
fixed-asset accounting" per process FTE fixed-asset accounting" / Number of FTEs who
perform the process "perform fixed-asset
accounting"
Cycle time in days to capitalize a fixed asset Cycle time in calendar days to capitalize a fixed days
purchase asset purchase
Cycle time in days to close a capital project Cycle time in days to close a capital project days
Cycle time in days to complete an approved Cycle time in days to complete an approved days
capital expenditure plan capital expenditure plan
Return on fixed assets Return on fixed assets percent
Fixed asset turnover Total business entity revenue / Net book value of percent
fixed assets
Number of fixed assets managed per FTE that Number of fixed assets managed / Number of FTEs fixed assets
performs the process "perform fixed-asset who perform the process "perform fixed-asset
accounting" accounting"
Number of fixed assets transactions per FTE that Number of fixed asset transactions / Number of fixed asset
performs the process "perform fixed-asset FTEs who perform the process "perform fixed-asset transactions
accounting" accounting"
Number of journal entry line items for fixed asset Number of journal entry line items processed to journal entry line
transactions per fixed asset accounting FTE record fixed asset transactions / Number of FTEs items
who perform the process "perform fixed-asset
accounting"
Net value of fixed assets as a percentage of gross (Net book value of fixed assets / Gross value of percent
value of fixed assets fixed assets) * 100.0
Fixed asset transactions resulting from physical (Number of fixed asset transactions from physical percent
inventories as a percentage of total fixed asset inventories / Number of fixed asset transactions) *
transactions 100.0
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "perform fixed asset accounting" "perform fixed-asset accounting" / Number of FTEs
who perform the function "manage financial
resources") * 100
Total value of Assets Under Management per Total value of Assets Under Management for the dollars
$1,000 revenue overall organization / (Total annual revenue for
retail banking operation * .001)
Percentage of FTEs who perform the process group (Number of FTEs who perform the process percent
"Perform general accounting and reporting" "perform fixed-asset accounting" * 100) / (Number
allocated to the process "Perform fixed-asset of FTEs who perform the process "manage policies
accounting" and procedures" (general accounting and
reporting) + Number of FTEs who perform the
process "perform general accounting" + Number
of FTEs who perform the process "perform fixed-
asset accounting" + Number of FTEs who perform
the process "perform financial reporting")
Personnel cost to perform the process "Perform (Total cost to perform the process "perform dollars
financial reporting" per process FTE financial reporting" * Percentage of total cost of
the process "Perform financial reporting" allocated
to internal cost * Percentage of internal cost of the
process "Perform financial reporting" allocated to
personnel cost * .0001) / Number of FTEs who
perform the process "perform financial reporting"
Total cost to perform the process "perform Total cost to perform the process "perform dollars
financial reporting" per process FTE financial reporting" / Number of FTEs who perform
the process "perform financial reporting"
Personnel cost to perform the process "perform (Total cost to perform the process "perform dollars
financial reporting" per $1,000 revenue financial reporting" * Percentage of total cost of
the process "Perform financial reporting" allocated
to internal cost * Percentage of internal cost of the
process "Perform financial reporting" allocated to
personnel cost * .0001) / (Total business entity
revenue * 0.001)
Outsourced cost to perform the process "perform Outsourced cost to perform the process "perform dollars
financial reporting" per $1,000 revenue financial reporting" / (Total business entity revenue
*.0010)
Cycle time in days to complete the monthly Cycle time in days to between running the days
consolidated financial statements business entity monthly trial balance and monthly
consolidated financial statements
Cycle time in days from producing annual flash Cycle time in calendar days from producing flash days
reports to completing consolidated annual reports and completing the consolidated financial
financial statements statements
Cycle time in calendar days from producing Cycle time in calendar days from producing days
monthly flash reports to completing the monthly monthly flash reports and completing the monthly
consolidated financial statements consolidated financial statements
Cycle time in days between completion of annual Cycle time in days between completion of days
consolidated financial statements and the release consolidated financial statements and the release
of earnings of earnings
Outsourced cost to perform the process "perform Outsourced cost to perform the process "perform dollars
capital planning and project approval" per $1,000 capital planning and project approval" / (Total
revenue business entity revenue *.0010)
Actual capital expenditure as a percentage of (Actual capital spending two years prior / Capital percent
budgeted capital expenditures for two years prior expenditure budget two years prior) * 100.0
Actual capital expenditure as a percentage of (Actual capital spending one year prior / Capital percent
budgeted capital expenditures for one year prior expenditure budget one year prior) * 100.0
Personnel cost to perform the process "perform Personnel cost to perform the process "perform dollars
capital planning and project approval" per $1,000 capital planning and project approval" / (Total
revenue business entity revenue * 0.001)
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "perform capital planning and "perform capital planning and project approval" /
project approval" Number of FTEs who perform the function
"manage financial resources") * 100
Total cost to perform the process "perform capital (Total cost to perform the process "perform capital dollars
project accounting" per process FTE project accounting"/Number of FTEs who perform
the process "perform capital project accounting")
Total cost to perform the process "perform capital Total cost to perform the process "perform capital dollars
project accounting" per $1,000 revenue project accounting" / (Total business entity
revenue * 0.0010)
Cycle time in business days to process time record Cycle time in business days from receiving the days
data and enter into payroll system time record from the employee and entering the
data into the payroll system
Number of FTEs that perform the process "report Number of FTEs who perform the process "report FTEs
time" per $1 billion revenue time" / (Total business entity revenue * .
000000001)
Number of FTEs that perform the process "report Number of FTEs who perform the process "report FTEs
time" per 1,000 employees paid time" / (Total number of employees paid * 0.001)
Percentage of time records that are submitted Percentage of time records submitted percent
electronically electronically
Percentage of time records that are entered Percentage of time records entered manually percent
manually into the payroll system
Percentage of time records that are processed first Percentage of time records processed error-free percent
time error free the first time
Percentage of time records that are returned to Percentage of time records returned to the the percent
the employee/field for validation and/or correction field for validation and/or correction
Number of time records processed per "report Number of time records processed / Number of time records
time" FTE FTEs who perform the process "report time"
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process "report percent
to the process "report time" time" / Number of FTEs who perform the function
"manage financial resources") * 100
Outsourced cost to perform the process "manage (Total cost to perform the process "manage pay" * dollars
pay" per employee paid Percentage of total cost of the process "manage
pay" allocated to external costs * .01)/Total
number of employees paid
Total cost to perform the process "manage pay" Total cost to perform the process "manage pay" / dollars
per $1,000 revenue (Total business entity revenue * 0.001)
Total cost to perform the process "manage pay" Total cost to perform the process "manage pay" / dollars
per employee paid Total number of employees paid
Total cost to perform the process "manage pay" Total cost to perform the process "manage pay" / dollars
per payroll disbursement Number of payroll disbursements
Personnel cost to perform the process "manage Personnel cost to perform the process "manage dollars
pay" per $1,000 revenue pay" / (Total business entity revenue *.0010)
Personnel cost to perform the process "manage (Percentage of internal costs of the process dollars
pay" per employee paid "manage pay" allocated to personnel costs *
Percentage of total cost of the process "manage
pay" allocated to internal costs * 0.0001 * Total
cost to perform the process "manage pay" ) / Total
number of employees paid
Outsourced cost to perform the process "manage (Total cost to perform the process "manage pay" * dollars
pay" per $1,000 revenue Percentage of total cost of the process "manage
pay" allocated to external costs * .01)/(Total
business entity revenue * 0.001)
Cycle time in business days to reflect a new Cycle time in business days from the effective days
employee in the payroll system date of hire for a new employee until they are
included in the payroll system
Cycle time in business days to remove a Cycle time in business days from the effective days
terminated employee from the payroll system date that an employee is terminated until they are
removed from the payroll system
Cycle time in business days to resolve a payroll Cycle time in business days from when an error is days
error identified/reported to when it is fully resolved and
reflected in the accounting records
Cycle time in business days from the payroll Cycle time in business days from the payroll days
system cut-off date until payroll transmit date system cut-off date until payroll transmit date
Business days the HR/Benefits system is open for Number of business days HR/Benefit system is days
employee data changes, new hires and open for employee data changes, new hires, and
termination during payroll period terminations during payroll period
Percentage of total payroll FTEs performing the (Number of FTEs who perform the process percent
"manage pay" process "manage pay" / (Number of FTEs who perform the
process "report time"+Number of FTEs who
perform the process "manage pay"+Number of
FTEs who perform the process "process payroll
taxes")) * 100
Outsourced cost to perform the process "process (Total cost to perform the process "process payroll dollars
payroll taxes" per employee paid taxes" * Percentage of total cost to perform the
process "process payroll taxes" allocated to
external costs * .01)/Total number of employees
paid
Overhead and other costs to perform the process (Total cost to perform the process "process payroll dollars
"process payroll taxes" per employee paid taxes" * Percentage of total cost to perform the
process "process payroll taxes" allocated to
internal costs * Percentage of internal costs of the
process "report payroll taxes" allocated to
overhead and other costs * .0001)/Total number of
employees paid
Overhead cost and other costs to perform the (Total cost to perform the process "process payroll dollars
process "process payroll taxes" per $1,000 taxes" * Percentage of total cost to perform the
revenue process "process payroll taxes" allocated to
internal costs * Percentage of internal costs of the
process "report payroll taxes" allocated to
overhead and other costs * .0001)/(Total business
entity revenue * 0.001)
Systems cost to perform the process "process (Percentage of internal cost of the process dollars
payroll taxes" per employee paid "Process payroll taxes" allocated to systems costs
* Percentage of total cost to perform the process
"process payroll taxes" allocated to internal costs *
0.0001 * Total cost to perform the process
"process payroll taxes") / Total number of
employees paid
Total cost to perform the process "process payroll Total cost to perform the process "process payroll dollars
taxes" per $1,000 revenue taxes" / (Total business entity revenue * 0.001)
Total cost to perform the process "process payroll Total cost to perform the process "process payroll dollars
taxes" per employee paid taxes" / Total number of employees paid
Cycle time in business days from notification of Cycle time in business days from notification of days
required garnishment to the time the garnishment required garnishment to the time the garnishment
is processed in the payroll system and scheduled is processed in the payroll system and scheduled
for withholding for withholding
Personnel cost to perform the process "process ((Total cost to perform the process "process dollars
accounts payable (AP)" per $1,000 purchases accounts payable (AP)" * Percentage of total cost
of the process "Process accounts payable"
allocated to internal cost * Percentage of internal
cost of the process "Process accounts payable"
allocated to personnel cost) *.0001) / (Value of all
materials and services purchased * 0.001)
Personnel cost to perform the process "process ((Total cost to perform the process "process dollars
accounts payable (AP)" per $1,000 revenue accounts payable (AP)" * Percentage of total cost
of the process "Process accounts payable"
allocated to internal cost * Percentage of internal
cost of the process "Process accounts payable"
allocated to personnel cost) *.0001) / (Total
business entity revenue * 0.001)
Systems cost to perform the process "process ((Total cost to perform the process "process dollars
accounts payable (AP)" per $100,000 revenue accounts payable (AP)" * Percentage of total cost
of the process "Process accounts payable"
allocated to internal cost * Percentage of internal
cost of the process "Process accounts payable"
allocated to systems cost) *.0001) / (Total business
entity revenue * 0.00001)
Outsourced cost to perform the process "process (Percentage of total cost of the process "Process dollars
accounts payable (AP)" per $1,000 revenue accounts payable" allocated to external cost *
Total cost to perform the process "process
accounts payable (AP)" / 100) / (Total business
entity revenue * 0.001)
Total cost to perform the process "process Total cost to perform the process "process dollars
accounts payable (AP)" per invoice processed accounts payable (AP)" / Number of invoices
processed
Value of purchases (in millions) per FTE that Value of all materials and services purchased / dollars
performs the process "process accounts payable (Number of FTEs who perform the process
(AP)" "process accounts payable (AP)" * 1000000)
Total cost to perform the process "process Total cost to perform the process "process Dollars
accounts payable" per gross operated producing accounts payable (AP)" / Total operated producing
well well count
Total cost to perform the process "process Total cost to perform the process "process Dollars
accounts payable" per mile of pipe accounts payable (AP)" / Total number of miles of
pipeline in service
Payables outstanding per $1,000 revenue Value of accounts payable / (Total business entity dollars
revenue * 0.0010)
Percentage of invoice line items received Percentage of invoice line items received percent
electronically electronically
Percentage of invoice line items that are matched Percentage of invoice line items that is matched percent
the first time the first time
Percentage of invoices paid within the discount (Number of invoices paid within discount period / percent
period Number of invoices processed) * 100.0
Number of FTEs who perform the process "process Number of FTEs who perform the process "process FTEs
accounts payable" per million barrel of oil accounts payable (AP)" / (Average oil and gas net
equivalent (BOE) net production production (BOE/day) * .000001)
Number of FTEs who perform the process "process Number of FTEs who perform the process "process FTEs
accounts payable" per thousand gross operated accounts payable (AP)" / (Total operated producing
producing wells well count * .001)
Number of FTEs who perform the process "process Number of FTEs who perform the process "process FTEs
accounts payable" per thousand miles of pipe accounts payable (AP)" / (Total number of miles of
pipeline in service * .001)
Number of FTEs who perform the process "process Number of FTEs who perform the process "process FTEs
accounts payable" per thousand barrels accounts payable (AP)" / (Average refining
throughput throughput * .001)
Number of disbursements per FTE that performs Total number of disbursements excluding T&E disbursements
the process "process accounts payable (AP)" disbursements / Number of FTEs who perform the
process "process accounts payable (AP)"
Number of invoices processed per FTE that Number of invoices processed / Number of FTEs invoices
performs the process "process accounts payable who perform the process "process accounts
(AP)" payable (AP)"
Number of invoice line items processed per FTE Number of invoice line items processed / Number invoice line items
that performs the process "process accounts of FTEs who perform the process "process
payable (AP)" accounts payable (AP)"
Number of invoices processed per $1,000 of Number of invoices processed / (Value of all invoices
purchases materials and services purchased * 0.001)
Percentage of invoices paid on time Percentage of invoices paid on time Percent
Percentage of invoices processed through self- Percentage of invoices processed through self- Percent
invoicing invoicing
Payments sent to vendors through electronic funds Number of payments sent through electronic funds Percent
transfer (EFT) as a percentage of the total number transfer (EFT) as a percentage of total payments
of payments sent sent
Payments sent to vendors through automated Number of payments sent through automated Percent
clearing house (ACH) as a percentage of the total clearing house (ACH) as a percentage of total
number of payments sent payments sent
Payments sent to vendors through paper check as Number of payments sent through paper check as Percent
a percentage of the total number of payments a percentage of total payments sent
sent
Payments sent to vendors through other methods Number of payments sent through electronic funds Percent
as a percentage of the total number of payments transfer (EFT) as a percentage of total payments
sent sent
Outsourced cost to perform the process "Process Percentage of total cost of the process "Process percent
accounts payable" as a percentage of the total accounts payable" allocated to external cost
cost of the process
Overhead and other cost to perform the process (Percentage of total cost of the process "Process percent
"Process accounts payable" as a percentage of the accounts payable" allocated to internal cost *
total cost of the process Percentage of internal cost of the process "Process
accounts payable" allocated to overhead and
other costs) *.01
Personnel cost of the process "Process expense (Total cost to perform the process "process dollars
reimbursements" per $100,000 of T&E expense reimbursements" * Percentage of total
expenditures cost of the process "Process expense
reimbursements" allocated to internal cost *
Percentage of internal cost of the process "Process
expense reimbursements" allocated to personnel
cost * .0001) / (Total value of T&E expenditures *
0.00001)
Systems cost of the process "Process expense (Total cost to perform the process "process dollars
reimbursements" per $100,000 of T&E expense reimbursements" * Percentage of total
expenditures cost of the process "Process expense
reimbursements" allocated to internal cost *
Percentage of internal cost of the process "Process
expense reimbursements" allocated to systems
cost * .0001) / (Total value of T&E expenditures *
0.00001)
Personnel cost to perform the process "Process (Total cost to perform the process "process dollars
expense reimbursements" per process FTE expense reimbursements" * Percentage of total
cost of the process "Process expense
reimbursements" allocated to internal cost *
Percentage of internal cost of the process "Process
expense reimbursements" allocated to personnel
cost * .0001) / Number of FTEs who perform the
process "process expense reimbursements"
Systems cost to perform the process "process (Total cost to perform the process "process dollars
expense reimbursements" per $100,000 revenue expense reimbursements" * Percentage of total
cost of the process "Process expense
reimbursements" allocated to internal cost *
Percentage of internal cost of the process "Process
expense reimbursements" allocated to systems
cost * .0001) / (Total business entity revenue *
0.00001)
Total cost to perform the process "process expense (Total cost to perform the process "process percent
reimbursements" as a percentage of revenue expense reimbursements" / Total business entity
revenue ) * 100
Total cost to perform the process "process expense Total cost to perform the process "process expense dollars
reimbursements" per $1 billion revenue reimbursements" / (Total business entity revenue *
0.000000001)
Total cost to perform the process "Process expense Total cost to perform the process "process expense dollars
reimbursements" per $1,000 of T&E expenditures reimbursements" / (Total value of T&E
expenditures * 0.001)
Total cost to perform the process "Process expense Total cost to perform the process "process expense dollars
reimbursements" per $1,000 revenue reimbursements" / (Total business entity revenue *
0.001)
Total cost to perform the process "Process expense Total cost to perform the process "process expense dollars
reimbursements" per T&E disbursement reimbursements" / Number of T&E disbursements
Cycle time in days to approve and schedule T&E Cycle time in calendar days from the receipt of an days
reimbursements expense report to its approval and scheduling for
payment
Percentage of expense report exception line items (Number of expense report line items with percent
exceptions / Expense report line items) * 100
Number of FTEs that perform the process "process Number of FTEs who perform the process "process FTEs
expense reimbursements" per $1 billion revenue expense reimbursements" / (Total business entity
revenue * .000000001)
Number of FTEs that perform the process "process Number of FTEs who perform the process "process FTEs
expense reimbursements" per $1 million T&E expense reimbursements" / (Total value of T&E
expenditures expenditures * 0.000001)
Percentage of total T&E expenditures made using (Total value of cash advances / Total value of T&E percent
cash advances expenditures) * 100.0
Number of expense report line items per FTE that Expense report line items / Number of FTEs who expense report line
performs the process "process expense perform the process "process expense items
reimbursements" reimbursements"
Systems cost to perform the process "Process (Percentage of total cost of the process "Process percent
expense reimbursements" as a percentage of the expense reimbursements" allocated to internal
total cost of the process cost * Percentage of internal cost of the process
"Process expense reimbursements" allocated to
systems cost) *.01
Overhead and other cost to perform the process (Percentage of total cost of the process "Process percent
"Process expense reimbursements" as a expense reimbursements" allocated to internal
percentage of the total cost of the process cost * Percentage of internal cost of the process
"Process expense reimbursements" allocated to
overhead and other costs) *.01
Outsourced cost to perform the process "Process Percentage of total cost of the process "Process percent
expense reimbursements" as a percentage of the expense reimbursements" allocated to external
total cost of the process cost
Total cost of the process group "Manage treasury Total cost to perform the process group "manage dollars
operations" per bank used in cash disbursement treasury operations" / Number of banks used in
network organization's cash disbursement network
Cycle time in hours to initiate, approve, and Cycle time in hours to initiate, approve, and hours
dispatch a wire transfer dispatch a wire transfer
Cycle time in hours to reconcile a single bank Cycle time in days to reconcile a single bank hours
account account from bank account statement receipt
through ending book balance reconciliation
Cycle time in days to refresh the cash flow Cycle time in calendar days to refresh cash flow days
forecast forecast
Number of banks used in cash collection network Number of banks used in organization's cash banks
per $1 billion revenue collection network / (Total business entity revenue
* .000000001)
Number of banks used in cash disbursement Number of banks used in organization's cash banks
network per $1 billion revenue disbursement network / (Total business entity
revenue * .000000001)
Number of banks used in cash collection network Number of banks used in organization's cash banks
per FTE that performs the process group "Manage collection network / Number of FTEs who perform
treasury operations" the process group "manage treasury operations"
Number of banks used in cash disbursement Number of banks used in organization's cash banks
network per FTE that performs the process group disbursement network / Number of FTEs who
"Manage treasury operations" perform the process group "manage treasury
operations"
Total cost to perform the process "establish Total cost to perform the process "establish dollars
internal controls, policies, and procedures" per internal controls, policies, and procedures" / (Total
$1,000 revenue business entity revenue * 0.0010)
Outsourced cost to perform the process "establish Outsourced cost to perform the process "establish dollars
internal controls, policies, and procedures" per internal controls, policies, and procedures" / (Total
$1,000 revenue business entity revenue *.0010)
Number of FTEs that perform the process Number of FTEs who perform the process FTEs
"establish internal controls, policies, and "establish internal controls, policies, and
procedures" per $1 billion revenue procedures" / (Total business entity revenue *
0.000000001)
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "establish internal controls, policies, "establish internal controls, policies, and
and procedures" procedures" / Number of FTEs who perform the
function "manage financial resources") * 100
Percentage of independent members on the audit (Number of audit committee independent percent
committee members / (Number of audit committee
officers/employees + Number of other non-
independent members on the audit committee +
Number of audit committee independent
members)) * 100.0
Outsourced cost to perform the process "operate Outsourced cost to perform the process "operate dollars
controls and monitor compliance with internal controls and monitor compliance with internal
controls policies and procedures" per $1,000 controls policies and procedures" / (Total business
revenue entity revenue *.0010)
Cycle time in days from reporting of a control Cycle time in days from reporting of a control days
violation until investigation is completed and violation until investigation is completed and
remediation steps/control changes are developed remediation steps/control changes are developed
Cycle time in days to deploy change in enabling Cycle time in days to deploy change in enabling days
technology technology
Number of FTEs that perform the process "operate Number of FTEs who perform the process "operate FTEs
controls and monitor compliance with internal controls and monitor compliance with internal
controls policies and procedures" per $1 billion controls policies and procedures" / (Total business
revenue entity revenue * 0.000000001)
Number of times last year employees used Number of times employees used existing times
existing communication channels to report communication channels to report suspected
suspected improprieties per 1,000 employees improprieties in past 12 months / (Number of
business entity employees * 0.0010)
Number of primary controls per 1,000 employees Number of identified primary controls / (Number of controls
business entity employees * 0.0010)
Percentage of primary controls that are automated (Number of automated primary controls / Number percent
of identified primary controls) * 100.0
Percentage of total finance function FTEs allocated (Number of FTEs who perform the process percent
to the process "operate controls and monitor "operate controls and monitor compliance with
compliance with internal controls policies and internal controls policies and procedures" /
procedures" Number of FTEs who perform the function
"manage financial resources") * 100
Percentage of total control violations that are new (Number of new control violations in last twelve percent
months / Number of control violations in last
twelve months pertaining to financial
reporting/accounting and/or security/access to
financial records) * 100.0
Self assessments as a percentage of risk Percentage of conducting risk assessment cost percent
assessment cost toward self assessments
Percentage of primary controls that are detective (Number of detective primary controls / Number of percent
in nature identified primary controls) * 100.0
Percentage of primary controls that are preventive (Number of preventative primary controls / percent
in nature Number of identified primary controls) * 100.0
Total cost to perform the process "report on Total cost to perform the process "report on dollars
internal controls compliance" per $1,000 revenue internal controls compliance" / (Total business
entity revenue * 0.0010)
Percentage of FTEs who perform the process (Number of FTEs who perform the process "invoice percent
"invoice customer" who resolve customer billing customer" who resolve customer billing inquiries /
inquiries Number of FTEs who perform the process "invoice
customer") * 100.0
Percentage of disbursements submitted Percentage of disbursements processed that are percent
electronically submitted electronically
Total cost of the process group "Manage treasury Total cost to perform the process group "manage dollars
operations" per foreign currency involved in treasury operations" / Number of foreign
foreign exchange hedging program currencies involved in foreign exchange hedging
program
Number of foreign currencies involved in foreign Number of foreign currencies involved in foreign foreign currencies
exchange hedging program per FTE that performs exchange hedging program / Number of FTEs who
the process group "Manage treasury operations" perform the process group "manage treasury
operations"
Number of foreign currencies involved in foreign Number of foreign currencies involved in foreign foreign currencies
exchange hedging program per $1 billion revenue exchange hedging program / (Total business entity
revenue * .000000001)
Time in weeks to complete projects that address Time in weeks to complete projects that address weeks
an identified business exposure or opportunity an identified business exposure or opportunity
(between 20 and 40 percent of total annual (between 20 and 40 percent of total revenue)
revenue)
Time in weeks to complete projects that address Time in weeks to complete projects that address weeks
an identified business exposure or opportunity an identified business exposure or opportunity
(between 40 and 60 percent of total annual (between 40 and 60 percent of total revenue)
revenue)
Time in weeks to complete projects that address Time in weeks to complete projects that address weeks
an identified business exposure or opportunity an identified business exposure or opportunity
(between 60 and 80 percent of total annual (between 60 and 80 percent of total revenue)
revenue)
Time in weeks to complete projects that address Time in weeks to complete projects that address weeks
an identified business exposure or opportunity an identified business exposure or opportunity
(greater than 80 percent of total annual revenue) (greater than 80 percent of total revenue)
Number of IT FTEs for the process group "manage Number of FTEs who perform the process group FTEs
business resiliency" per $1 billion revenue "manage business resiliency and risk" / (Total
business entity revenue * 0.000000001)
Percentage of business entity IT FTEs who perform (Number of FTEs who perform the process group percent
the process group "manage business resiliency" "manage business resiliency and risk"/Number of
FTEs who perform the function "manage
information technology") * 100.0
Number of IT FTEs for the process group "develop (Number of FTEs who perform the function FTEs
and implement security, privacy, and data "manage information technology" * Percentage of
protection controls" per $1 billion revenue IT FTEs performing the process area "Develop and
implement security, privacy, and data protection
controls" *.01) / (Total business entity revenue *
0.0000000010)
Percentage of business entity IT FTEs who perform Percentage of IT FTEs performing the process area percent
the process group "develop and implement "Develop and implement security, privacy, and
security, privacy, and data protection controls" data protection controls"
Total retail inventory turn rate at the distribution Total annual inventory turn rate at the distribution turns
center / warehouse level center/warehouse level
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