11/2009-present Management consulting for medium range small businesses. Accounting, business planning, payroll, Human Resources, cost management and tax return Kingman, AZ filing for both businesses and individuals.
• Building a client list of local businesses through word of mouth
H&R Block District Manager
12/1987 – 10/2009 Consistent performer in relation to personnel, organizational, and financial goals. Effectively built productive teams at every position held. Implement teamwork Various locations approach to setting and attaining goals. ending in Kansas City, MO Involved with all aspects of personnel to run the district operations, including recruiting, training, retention and disciplinary functions. Involved in recruitment and development at the District management level Emphasis on training and developing current associates to take on more challenges and responsibility.
Operational planning responsibilities range from weekly schedules to five year
plans, to include training, expansion and budgetary concerns. Routinely exceed annual goals and Company standards in developing business areas. Competitive nature with respect to expanding our market share.
Consistently attaining desired annual budget results, to include increases in
revenues and net profit while maintaining cost control measures.
• Maintained the higher customer ratings 9+
• Consistently maintained a 40% margin • Competitive planning and response reduced our competition 80% • Preserved the district team to a height of 87.5 % retention • Developed eighteen associates to advance higher into management Stor Sbarro Restaraunts e Manager 6/1987 – 11/1987 Directly responsible for the operation of a single location, ensuring an excellent guest experience. Duties included: Hiring, training, scheduling, motivating and Fairview Heights, IL discipline of the store associates, Quality control of the products we offered, supply and inventory. Insuring store cleanliness. Attracting guests through restaurant specials and promotions.
• Left for a better position with H&R Block
McDonald’s Shift Manager
1/1986 – 5/1987 Responsible for the operation of the restaurant for a given shift. Duties included; maintaining excellent guest experience, ensuring excellent food quality, Collinsville, IL supervising the associates on a particular shift, supply and inventory.
• Left to a better position with Sbarro
• • Awards & Recognition • 2008 Region 34 Conversion • 1999 2nd in Ref. Rew. for Award R20 • 2004 Client Service Award • 1998 Leader in POM’s for • 2001 President’s Club R20 • 1999 2nd in POM’s for R20 • 1997 Leader In POM’s for R20 • 1999 2nd in 7216’s for R20 • 1997 2nd in Returns for R20 • PIC award yearly since 1990
Education 1999 – 2007 Leadership Seminars
• Performance Excellence • Power Bases • Guiding Conflict Resolution • The Regressive Cycle • Situational Leadership • Four Roles of Leadership • Seven Habits of Highly Effective People
1987 – 1991 H&R Block Income Tax Seminars
Individual Income Tax • Level I Income Tax Course • Intermediate Tax Course • Basic Tax Course
1990 US Army Ft. McCoy, WI
Primary Leadership Development Course • Leadership styles • Command and control • Personality styles • Land Navigation • Management styles • Tactical formations
1983 – 1985 US Army ACHS Ft. Sam Houston, TX
X-Ray Specialist • Diagnostic imaging • Anatomy & Physiology • General Combat Medic training