MARK T.

OGG, MBA
Laveen, Arizona 85339
mark_ogg@earthlink.net (480) 216-2469 www.linkedin.com/in/marktogg

TECHNOLOGY INFRASTRUCTURE EXECUTIVE

Leader | Problem Solver | Visionary
Empowering and mentoring others to achieve greater results for the business

Develop and manage business-critical information systems. Strong track record of evaluating, designing,
and leading technology implementation. Expertise in project management, network engineering, service
delivery, and process improvement. Possess first-rate communication skills to collaborate across all
business levels while effectively directing systems, processes, and operating procedures. Versatile leader
who handles complex problems efficiently and works among diverse groups in a global environment.

AREAS OF EXPERTISE

IT Operations Program Management

Business Analysis / Solution Development Staffing / Staff Development / Leadership
Budget / Cost Control Telecommunication Field Engineering
Requirements Determination Customer Relations

TECHNICAL SKILLS
Windows/Windows Server 2000-2012R2, BES, Terminal, Citrix, VMWare, Active Directory, Exchange, DNS,
DHCP, Cisco VoIP, Microsoft Office Suite, Web Services, Cloud Computing

PROFESSIONAL EXPERIENCE

ABB (Formerly Power-One Inc.), Phoenix, AZ 2010

Present
ABB, a $45B+ power and automation technology company, acquired Power-One Inc., a $1B leading
provider of renewable energy and energy-efficient power conversion / management solutions company in
July 2013.

Acting Director, Infrastructure and Security 2015 Present

Assumed responsibilities upon Directors internal transition in conjunction with continuing IT Manager,
North America role.

IT Manager, North America 2014 Present

Provided direction and leadership on all aspects of infrastructure for North America, overseeing all IT
Desktop Support Services Team, System Administrators Team, and Network Engineers Team for all
locations and warehouses across US and Canada supporting approximately 1000 end users. Directly
managed 8-10.
Led North America infrastructure teams through challenging, cost-saving projects related to
corporate divestiture and the acquisition of Power-One while continuing night/weekend level 2 and
3 support for China, Australia, and other countries.

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 o Met challenging, 25% reduced timeline, by coordinating limited resources and creative
problem solving to manage relocation of IT services after overseas manufacturing
transition, including WAN / LAN / WLAN and VoIP setup, which reduced monthly lease costs
$75K.
o Transitioned all IT servers and services from Power-One corporate Camillo location, San
Jose data center, and all Power Solutions locations to Phoenix, closing Camillo location and
completing separation and divestiture of Power Solutions business unit
o Migrated all users from Microsoft Exchange to Microsoft O365 and decommissioned all
Exchange servers globally, aligning with strategic global IT/IS plan for ABB.
o Enhanced ABB security measures by migrating all servers into ABB Americas domain.

IT Manager, Power-One 2011 2014

Established complete local infrastructure organization during continued manufacturing site growth to 600
users, including hiring, mentoring, and training of IT Desktop Support Services Team, System
Administrators Team and Network Engineers Team while providing all local IT network support, VoIP
support, and server administration, and global support / consulting. Managed 4-5.
Employee evaluation, reviews, goal setting and mentoring for the local IT team.
Configured and set up WAN / LAN / WLAN for 5 off-site warehouse locations on schedule and
budget.
Administration of Cisco Call Manager (8.03/9.1/10.5/10.6), switches and wireless LAN equipment.

Sr. Network Engineer, Power-One 2010 2011

Sole local IT support during company growth from 8 to 225 employees. Provided complete build out of IT
infrastructure setup and installation for the new 121,000 sq. ft. manufacturing building with a GB
backbone.
Oversaw all areas from the CAT6 cabling, fiber layout design choice between the MDF and the four
other IDFs, the racking, setup and configuration of all IT equipment to the configuration, setup and
deployment of the client machines running Window Configuration and administration of mostly
Windows Server 2008 R2 infrastructure composing of approximately 65 servers consisting mostly
of virtual servers running on VMWare (4.1/5.1/6.0).
Configuration and administration of Windows Server 2008 R2 AD structure; setup and creation of
all user accounts, security groups, distribution groups and GPOs.
Cisco wireless LAN design layout and implementation for the entire manufacturing building.
Configuration and setup of all copiers / scanners, printers, barcode label printers, belt printers,
wired and wireless handheld scanners, Motorola MC9090 / MC9190 RFID scanners.
Configuration and administration of Exchange 2007, creating mail stores, user mailboxes, room
mailboxes, equipment mailboxes and mail users in a clustered Exchange environment.
Established client vendor relations with ordering all IT equipment, peripherals and overall IT
solutions.

BLACKBOARD, INC. / SMCI: Phoenix, Arizona 2010

Upgrade Specialist
Provided client specific software upgrading, trouble shooting and network trouble shooting after going to a
Windows Server 2008 split-server environment, as a result for the clients to be PCI compliant.
Composed 2, 50+ page, step-by-step installation upgrade manuals which allowed any technical or
non-technical user to perform successful upgrade in event of upgrade scheduling overflow.
Provided complete installation, upgrading, patching, exporting/importing and troubleshooting of
Oracle 11g databases.

INDEPENDENT IT CONSULTANT: Laveen, Arizona 2009 2010

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Provided complete network consultation, installation and support for business and residential clients.
Setup, configured and supported Windows servers, VPNs, home networks, wireless networks,
printers, copiers and all other peripheral devices.
Provided remote network support, configured and troubleshot issues with networks, hardware, and
software.
Software installation, virus removal, spyware and malware removal.

NETWORK DOGS, INC.: Chandler, Arizona 2004 2009

IT Manager / Lead Network Engineer
Directed complete network and computer system project lifecycle management for an IT and telecom
consulting firm. Supported more than 40 client domains, mainly in the legal industry. Hired and
supervised technical personnel. Planned and led solution development, system design/customization,
installation, and support activities while working closely with clients to determine needs. Managed 4-5.
Reduced costs by negotiating hardware and software pricing with vendors.
Successfully retained 2 of the largest clients and dramatically improved relationships.
Developed and authored standardized client and technical documentation manuals.
Assisted with formulation of companys Vision and Mission statements.
Played major role in producing $550,000 in new revenue for company.
Provided Windows, server, VoIP, router, cellular phone, peripheral, and software support.
Personally increased revenues by acquiring new customers through effective presentations,
demonstrations, and solution development.
Enhanced efficiency by introducing new employee review process.

FLOORCO / FLOOR WORKS: Phoenix, Arizona 2003 2005

Supervisor
Hired, trained, and supervised staff of 10. Planned and managed major projects for large companies (Wal-
Mart, Lowes, PetSmart, and Barnes & Noble) to meet customer needs. Performed job and material
estimating while completing projects on time and below budget. Ensured compliance with blueprints.
Played key role in growing sales to more than $2M.
Cut material shipping/delivery costs over 50% by eliminating reliance on outside shippers.

INDEPENDENT IT CONSULTANT: Dallas, Texas 1999 2002

Optical Field Test Engineer III (Contractor)
Subcontracted to Nortel Networks and Ciena Services through Techniki Informatica, Butler Telecom, and
Tad Telecom. Performed optical field test engineering for numerous telecommunication projects
supervising up to 20 testers and was selected to perform all technical interviewing / prescreening for
Techniki.

ADDITIONAL EXPERIENCE

ELECTRIC LIGHTWAVE, INC. / MODIS: Phoenix, Arizona 1998 1999

Hub Technician / Material Coordinator / Safety Representative

K.D. CLEMENS: Sheridan, WY 1995 -

1998
Construction Supervisor

EDUCATION
MBA (Masters of Business Administration), University of Phoenix, Phoenix, AZ 2009
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 BS, Information Technology, University of Phoenix, Phoenix, AZ 2007
AS, Computer Information Systems / AA, Business, Sheridan College, Sheridan, WY

CERTIFICATIONS & TRAINING

Numerous Telecommunication Certificates
Windows Server 2003 MCSE (completed Hard Hat training at Interface Technical Training)
OSHA 10, ITIL (2011) Foundations 02357792-01-ELWV

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