Service Information

Copier Color
OIP Service Management Center
SOFTWARE

Model: Ref No.:

General (Copier Color) F2-T01-00F-10125-01
Date:
May 9, 2014
Approved by:
Akimoto Tetsuya

Revised:

Location:
Service Support Tool v4.74Em
Subject:
Service Support Tool v4.74Em Release

Reason : Service Support Tool v4.74Em was released.

We strongly recommend all the SST users to upgrade to the SST version 4.74Em.

Details : Changes included in version 4.74Em

Major change from SST v4.72Ek is shown below.

T-1

N
o
. Item Descriptions

1 [Supported OS] The following Windows are added to the supported OS:
Windows 8.1 is supported. Windows 8.1 32bit/64bit
Windows 8.1 Pro 32bit/64bit

2 [Improvement] To reduce start up time of SST, "Non" is added to firmware verification at start up and
SST start up time is reduced. it is selected by default.
(It is possible to execute firmware verification at start up as former version of SST by
changing the setting of "Firmware Verification Setting" in "System Management")

3 [Improvement] "START" button is added to "Firmware Verification Setting" in "System

The registered firmware verification Management" to make it possible to check registered firmware at any time.
function is improved.

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 F2-T01-00F-10125-01

N
o
. Item Descriptions

4 [Improvement] Default folder name to store iR-ADVANCE C2000/2200 and 400/500 series
The USB memory export function is firmware in USB memory is shortened so that the warning message of the folder
improved. name being cut off will not be displayed.
Folder name check timing is changed from the end the operation to store firmware to
the USB memory to its beginning.

5 [Bug fix] The error message is not displayed when SST has detected error on iR-ADVANCE
Bug on firmware verification C2030/C2230 and 400/500 series firmware at start-up.
function at SST start up

6 [Bug fix] Regardless of the firmware type selection of Standard/Special, both type of firmware
Bug on firmware type select function is always displayed for iR-ADVANCE C2030/C2230 and 400/500 series.

7 [Bug fix] The error message is always displayed when iR-ADV 400/500 series firmware is
Incorrect firmware registration result registered to SST.
indication

Remarks :
Notes on the installation/upgrading of SST;

As later version of SST supports the new models and the bugs have been fixed, it can be updated anytime. Thus it
is strongly recommended for all SST users to use the latest version.

- Notes for the installation to Windows Vista/Windows 7/Windows 8.1

1) To start installation, right click setup.exe then select "Run as administrator" otherwise the warning: "Unable to
save file:..." may appear.
2) If the User Account Control require confirmation, select "Yes" to start installation.
3) Basically do not change Destination Folder from the default destination. Please note that SST may not work
correctly if it is installed under Program Files folder or Windows folder.

- SST can not be upgraded by overwriting. To upgrade SST, first uninstall old version SST, then install new version
SST.
To upgrade from SSTv4.xx, uninstall SST then delete ServiceSupportTool folder(Default location
C:\Canon\ServiceSupportTool) using Windows Explorer.

- Even the old version is uninstalled, the registered firmware remains. If you change the drive in which firmware is
stored from default drive, select "System Management", "Change Firmware Drive" and "Combine" in the order.

Notes for the use of SST;

- When the firmware is registered from the specified folder and the folder which stores the firmware contains a dot

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 F2-T01-00F-10125-01
( . ) in the folder name, an error occurs during the registration processing, so the registration cannot be made. Please
make sure that the folder name like "iR2270JP20.05" is not included in the full path (path from the drive to the
firmware file).

- As for iRC3100/3200/6800 series, Dcon, Rcon and G3FAX firmware cannot be downloaded sequentially. When
they are downloaded, make sure to turn off the power of main unit every time each firmware is downloaded.

- Notes for upgrading 2-line G3Fax board firmware of iRC3380/5180 series.

For export to USB memory for upgrade, be sure to use v4.04 or later. For export to USB memory for upgrade
using the SST of old version, there is worry that the incorrect firmware is exported, and 2-line G3Fax board cannot
work as the result. Due to G3Fax modem chip change, the G3 Fax firmware for iRC3380/iRC5180 series is
divided into 2 categories: old modem chip and new modem chip.
Those chips are incompatible, thus if they are written incorrectly, the fax function failure will occur. The
difference between the 2 chips is only on the version number of the firmware. (for old chip is from v80-xx onward,
and the new one is v01xx to v39xx), and auto distinction is not available. In the current SST specification, the
G3Fax firmware of the old chip with escalating version number is written in the USB memory, and if it is
connected to the main body of the new chip, only the version number is compared, hence it will be wrongly judged
as upgrade, and trouble will occur. Hence, on the SSTv4.xx or later, this specification is changed, and the G3Fax
firmware is excluded as an export target to USB memory. To upgrade the G3Fax firmware, it is necessary to do it
by using SST instead of USB memory.
Assist mode in SSTv4.22 has automatic G3 fax firmware select function though SSTv4.11 requires manual
selection.

- Limitations at MEDIA file download

A "MEDIA" file contains the MEDIA sources for various languages and it is automatically expanded in the device
at the installation. Therefore, regardless of the old and new versions, the data is overwritten. When the same
version or old version MEDIA file is downloaded, the confirmation message for the version downgrade is not
displayed.

- Downloading via parallel port interface (legacy parallel port and USB-Parallel adapter:FY9-4154) is not
supported in Windows Vista/Windows 7/Windows 8.1.
Only the combination of new USB-Paralle adapter:FY9-4368 and SSTv4.33 or later supports operation in
Windows Vista/Windows 7.

- For downloading via Downloader PCB(FY9-2034), we recommend to use legacy serial port (D-sub 9pin
connector) since USB-serial adapter may not work correctly.
If several kind of USB-serial adapter driver are installed, confriction may occur and the adapter may not work
correctly. So we recommend only one driver is installed to PC. If you would like to use another USB-serial
adapter, uninstall driver for old USB-serial adapter.
Please refer to the Appendix for our test result of downloading via Downloader PCB(FY9-2034) with USB-serial
adapter.
Appendix 1: USB-Serial Conversion adopter test result list with Windows 2000/XP

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 F2-T01-00F-10125-01
Test Result

Maker Model No. Driver Information TEST Result

Cablesunlimited USB-2920 FTDI Ltd.

OK
1.00.2154

KEYSPAN USA-19HS Keyspan

OK
3.4

BELKIN F5U109ea Magic Control Technology Corp.

OK
2.98 for WIN2KXP

StarTeck ICUSB232 Prolific

Error
2.0.0.26

RadioShack 26-183 RadioShack Corporation

OK(*1)
2.0.0.26

*1: At the 2nd download, E302 (connection error) occurs on SST, but you can restore by removing and inserting the
adopter.
Error: E302 (connection error) occurs on SST
Appendix 2: USB-Serial Conversion adopter test result list with Windows 7 (32 bit / 64 bit)

T-3
Test Result

Maker Model No. Windows 7 (32 bit) Windows 7 (64 bit)

Cablesunlimited USB-2920 OK OK

KEYSPAN USA-19HS OK OK

StarTeck ICUSB232 OK OK

Operation check at adopter selection

- Check that download can be made.
- Any firmware version can be used.
- Use the latest driver if possible.

Accessories which are recommended for operation check in Sales Co.

Whether external puncher B1 (EXP_B1) for iR ADVANCE C5051 series can be upgraded (Operation check of
DLM2)
Whether Finisher for iRC3380/4580/5180/5185 (W1/W2) can be upgraded (Operation check of DLM7)

History of Release

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T-4

Service Ver
Description Date
Info. No. . No
- v4.7 [Supported OS]
4Em Windows 8.1 is supported.

[Improvement]
SST start up time is reduced.
The registered firmware verification function is improved.
The USB memory export function is improved.

[Bug fix]
Bug on firmware verification function at start up
Bug on firmware type select function
Incorrect firmware registration result indication

F2-T01-00F- v4.7 [Improvement] July 23,

10105-01 2Ek Cancellation of plural file uploading is supported. 2012

[Bug fix]
When SST is connected to iR-ADVANCE 2030 series, unregistered firmware indicated as
registered firmware.
Incorrect result may be displayed when the firmware is registred to SST.
The message "Uploading the data..." is not cleared when uploading the data is completed.

F2-T01-00F- v4.6 [New product support] December

10101-01 3Eg Connection with iR ADVANCE 9070S series R1.2 is supported. 14, 2011

[Improvement]
Plural sublog files and report files can be selected and uploaded at a time.

[Bug fix]
Miss judgement of iR ADVANCE 2030 series firmware registration status in Assist mode.
Firmware check at SST start up may not detect an error.
Some buttons in HDD encryption board installation screen are disabled.
Firmware in USB memory may not be displayed.
Firmware in USB memory may not be deleted.

-F2-T01-00F- v4.5 [New product support] May 26,

10088-02 2Ec Connection with imagePRESS C7010S series is supported. 2011

[Bug fix]
An error may occur when "Change Firmware Drive" is executed.
An error may occur when firmware is exported to USB memory.
Incorrect result(Error) is indicated when the batch processing information file (ALL, ALL_HDF) is
registered.
Batch process firmware registration status is not indicated.

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 F2-T01-00F-10125-01

Service Ver
Description Date
Info. No. . No
F2-T01-00F- v4.4 [New product support] March 22,
10083-01 1Ea Connection with iR ADVANCE 2030 series (v20.xx) is supported. 2011

[Improvements]
Allow SramImg.bin to download at key error occurrence.
Shutdown process can be started from SST error screen.
Firmware export function screen is unified.
Display function of the firmware stored in USB memory is added.
Check function of the firmware stored in USB memory is added.
Delete function of the firmware stored in USB memory is added.
Execution of Shutdown/Reboot is made possible when return to Main Menu from Assist mode.

[Bug fix]
Assist mode does not work correctly after HDD format.
Assist mode does not work correctly with the machine does not have main firmware(SYSTEM).
Rcon firmware is downloaded to printer model with Assist mode.
Valid version information may be lost after SST upgrading.
The optional language firmware of iR ADVANCE 2030 series exported to USB memory may not
be recognized.

F2-T01-00F- v4.3 [New product support] November

10073-01 3Ez Connection with iR ADVANCE C2030 series (v10.xx or later) is supported. 2, 2010

[Improvement of functions]
Registration status indication of iR ADVANCE C2030 series firmware is added to firmware
registration screen.
Asian optional language is supported.

[Bug fix]
Assist mode may be disabled in certain condition.
Incorrect operation of the firmware storage drive change function.

[Other change]
Change made on SramImg.bin download function in SSTv4.32 is cancelled.

F2-T01-00F- v4.3 [New product support] August

10071-02 2Ey iR ADVANCE C2030 series is supported. 19,2010

[Improvement of functions]
Reduction of SST start-up time
Allow SramImg.bin to download at key error occurrence
Improvement of SST version display

[Bug Fix]
Some back-up data cannot be deleted.

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 F2-T01-00F-10125-01

Service Ver
Description Date
Info. No. . No
F2-T01-00F- v4.2 [Bug Fix] July 16,2010
10069-01 4Ew When downloading the firmware to iR ADVANCE series with Assist Mode, DCON firmware is
not downloaded.

F2-T01-00F- v4.2 [Bug Fix] February 3,

10067-01 3Ev When the firmware is exported to the USB memory, some of iR ADVANCE firmware are not 2010
selected by default.

F2-T01-00F- v4.2 [Improvement of functions] January 29,

10065-01 3Eu European optional language is supported. 2010
Adapted to maincontroller optional accessory firmware.

[Bug fix]
Runtime error occurs in the Assist Mode Setting.
Unnecessary message appears in the Assist Mode.

F2-T01-00F- v4.2 [New product support] August 7,

10061-01 2 iR ADVANCE series is supported. 2009

[Improvement of functions]
iRC3380/4580 series G3 Fax firmware automatic selection is supported.
Language selection for LANGUAGE and RUI in Assist Mode is supported.
Waiting time in Batch download processing is reduced.
Start of the following jobs at the end of Batch downloading is supported.
Entering Single mode, Shutdown, Restart
Downloading different versions of SYSTEM in Single mode is inhibited.
Installation of the downloaded firmware in Single mode is supported.
Downloading with Assist mode after HDD format is supported.
Download error due to improper operation on iR3245/iPR1135 series is prevented.

Firmware search time is reduced.

Selection of individual firmware to be exported to USB memory is enabled.
The use of new USB-Parallel adapter (FY9-4368) with Windows Vista is supported.

[Bug fix]
SST may not work properly when it is connected to iR2270/8570/9070 series with Boot prior to
version 6.36.
SST may not recognize registered firmware of the connected machine in Assist mode.
SST may misjudge the version comparative result of accessories in Assist mode.

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 F2-T01-00F-10125-01

Service Ver
Description Date
Info. No. . No
F2-T01-00F- v4.1 - Multiple firmware downloading on the single mode connection is made possible. January 5,
10055-01 1 - File check function reinforcement. 2009
- Target model expansion for auto restart on firmware export
- Firmware version selection function for 2-line G3Fax board installation is added.
- Countermeasure for fault downloading in the 2-line G3Fax board.
- Auto distinction function, based on the version of the 2-line G3Fax board and the G4Fax board, is
added
- The item name of selection check box for special and normal are changed. (JPN version only)
- A registration status display during export to USB memory is made available.
- Countermeasure for suspension problem in downloading to the machine not equipped with G4Fax
on the assist mode.
- Countermeasure for the problem occurred when the registered firmware is misjudged as not
registered on the assist mode.
- Countermeasure for slow response in the selection check box display in the main menu.

F2-T01-00F- v4.0 v4.01/4.03 which were limitedly released had some problems, so we decided to stop its release. August
10051-01 4 Please do not use v4.01/4.03. 8,2008

- Some new models need to restart the main unit after executing "HDD Format > ALL", so the
function which automatically executes a shutdown sequence is added for these models.
- New controller common firmware registration model, iRZZZZ, is supported.
- Timeout failure which occurs during download of System in new model is modified.
- Assist mode that offers similar function as ALL/ALL_HDF files without these files is added.
- Windows Vista (32-bit version) is supported (64-bit version is not supported)
- Reduction of batch processing time
- Reduction of SST start-up time
- Reduction of firmware registration and deletion time
- Addition of progress bar display function for firmware registration processing
- Addition of identification function for normal firmware and special firmware
- Prevention of improper downloading of multiple lines G3Fax board firmware with USB memory

F2-T01-00F- v3.3 - Modification of the error when registering System CD which stores firmware of multiple models July 27,2007
10047-01 5 - Addition of the function which checks the file checksum at firmware registration
- Proper support of USB-serial conversion adaptor (with certain conditions)
- Version information of non-equipped accessories is sent from main unit. This bug is fixed.
- If you click Search button with the HDD route at firmware registration, Execution Error 70 occurs.
This bug is fixed.
- During USB memory writing processing, Execution Error 35603 occurs. This bug is fixed.
- If you remove firmware and then register again, Execution Error occurs. This bug is fixed.

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Service Ver
Description Date
Info. No. . No
F2-T01-00F- v3.3 - New SFP models are supported. May
10043-01 4 - Margin for the time-out error when collecting the sublog is extended. 15,2007
- FAX firmware download failure on the specific models is modified.
- Modification of the failure that after connecting with the device, the registered DCON and RCON
are not displayed.
- Modification of the failure that Runtime Error 5 occurs in the WinXP Pro SP2 environment.
- Modification of the failure during FirmID registration processing.
- Modification of the failure that Runtime Error 91 occurs if you re-register the firmware which was
once deleted.
- Modification of the failure that Runtime Error 53 occurs when selecting the SFP firmware.
- Modification of the failure that Runtime Error 91 occurs on the firmware registration and deletion
screens.
- Modification of the failure that the explanation of firmware does not disappear on the firmware
registration and deletion screens.
- Character size change on the main menu.
- Display message change at batch download.
- Setting range is widen.(Support chip added.)

- v3.3 - Modification of iRC5185 DCON download failure. Janualy

3 - Modification of the failure which occurs at the batch download to legacy products. 17,2007
- Modification of the SYSTEM/ WebDAV confirmation message failure for CL2/BW3/BW4
controller products.
- Modification of the failure regarding Register Firmware and Delete Firmware buttons for IP
address at the batch download with the network connection.
- Modification of the registration failure which occurs when performing the firmware batch
registration and detecting the non-registered information file for batch download.
- Modification of the download interface selection display failure.
- Modification of the failure that Register Firmware button is enabled at the firmware batch
registration.
- Improvement of start-up time and registration processing time.
- Addition of "Starting Main Menu. Please wait." message which displays until returning to the main
menu.

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Service Ver
Description Date
Info. No. . No
- v3.3 - Cascade connection of POD-related accessories is supported. November
2 - Download for new ADF accessories is supported. 7,2006
- Individual download for CA certificate is supported on compact MFP.
- Key of new encryption board is initialized.
- When you register FirmID.rec and VerFilter.rec, even sub-folders are searched.
- Multiple firmware items to be deleted can be selected.
- When firmware is not registered/approved, the version information (warning) is displayed.
- Display on firmware registration/deletion screen is improved.
- Screen display at SST start-up is improved.
- Screen display when registered firmware is searched is improved.
- UI of module for accessory serial download is improved.
- Unnecessary accessories are displayed as items to be downloaded. This failure is modified.
- Failure at registration from NewROM folder is modified.
- Failure when "_" is included in the registration model/module names is modified.
- Failure on serial port selection processing is modified.
- Failure on HDD format processing is modified.

- v3.2 - Measures for Run-time error 35602 at firmware registration April 3,2006
2 - Measures for Run-time error 35601 at batch downloading
- Measures for Run-time error in Win98
- Measures for the error which fails to take over information when reinstalling SST
- Disabling buttons while registering/deleting firmware
- Disabling Clear button when downloading
- Improvement of firmware transfer efficiency to LBP
- Measures to the display error for DCON/RCON of iR2230/2230HD
- Measures to the display error of iR2230
- Addition of model configuration information and available version information

F2-T01-00F- v3.2 - Support of new iRC series June 8,2005

10022-01 1 - Change of firmware display for new iR/iRC series
- Additional functions for new iR/iRC series
- Limitation on downloading to new iR/iRC series
- Limitation when combining Boot and System in new iR series
- Countermeasure against USB connection error

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 F2-T01-00F-10125-01

Service Ver
Description Date
Info. No. . No
F2-T01-00F- v3.1 - Support new Finisher December
10022-01 1 - Support HDD replacement in new iR series 28,2004
- Support Boot Ver 6.36 of new iR series
- Support Download in the iR2230 (ROM model)
- Support DCON/RCPN Download mode in the iR2230
- Countermeasure against the fault occurred in the existing machine when batch download is
executed via network
- Countermeasure against Error in Finisher download
- Countermeasure against the display error about the registration status of firmware targeted for
batch download
- Countermeasure against the display error in the number of batch download processing result
- Error code addition to the batch download processing result
- Countermeasure against the error in the download confirmation message

F2-T01-00F- v3.0 - Support of a new HDD for a new iR Series November

10019-01 4 - Change in the ini file 22,2004
- Built-in uninstaller for the previous version of the USB printer class driver

F2-T01-00F- v3.0 - Support for common firmware programs among the new iR controller-mounted models (support November
10018-01 3 for iR8570N/105i) 8,2004
- Countermeasures against a fault in the installer
- Countermeasures against an error occurring when executing firmware registration
- Countermeasures against a fault occurring when registering firmware from the NewROM folder
- Countermeasures against a fault occurring when downloading the finisher
- Countermeasures against a fault occurring when connecting any of the new iR Series machines
- Change of folder configuration
- Change of folder name
- Change of the ini file

F2-T01-00F- v3.0 - Support for iR2270 Series November

10018-01 2 - Adoption of newly designed operation screens 8,2004

F2-T01-00F- v2.0 - Addition of the function of skipping an error that occurs during a collective download. April
10013-01 3 - Remedy of the symptom that occurs when there is an extreme increase in the data size in response 27,2004
to temporal saving of the MEAP applications.

F2-T01-00F- v2.0 Remedy of problems with collective download on v2.01 March

10011-01 2 17,2004

F2-T01-00F- v2.0 Support of collective download March

10011-01 1 17,2004

F2-T01-00F- v1.8 - Supporting the temporary saving function for MEAP application December
10008-01 1 - Correcting the problem that occurs when using the USB adapter on CLC/CP/GP 5,2003
- Correcting the problem that occurs when using the USB adapter on some iR machines
- Decreasing the time length necessary for uploading the iR machine data via the UBS adapter

F1-T01-00F- v1.7 - USB-Parallel cable support July 14,2003

10001-01 3 - The problem in using special version numbers is corrected.

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Service Ver
Description Date
Info. No. . No
FF-T01-V3- v1.6 - The download of Dcon/Rcon to the iR C3200 series is supported. February
000258-01 3 - Addition of function that batch registration can be done 6,2003
- The problem that the version of all units is displayed was corrected.
- "Execution error" generated when the starting download button was pushed was corrected.

FF-T01-V3- v1.4 - Support of upload and download of backup date via the USB interface December
000114-01 1 - Addition of model name judgment for variants 18, 2001
- Correction to the message on the firmware folder registration screen
- Avoidance of infinite loop

FF-T01-V3- v1.3 - iR1600-2000 support (Upgrading via USB is supported.) November

000091-01 2 - Change in description: "Country" is changed to "Country/Region." 5, 2001
- Correction of a fault that characters are not fit in the screen or are lost
- Correction of a fault in downloading the iR3250 backup data (This fault is limited to v1.28 only)

v1.2 - Std models support (such as the iR5000i) -

8 - On the CLC1150 series, a host copier or a PC locks when uploading backup data. To prevent this
fault, the timer value is changed.
- Change in description: "Finisher" is changed to "Accessory."

v1.2 - New iR models support (such as the iR2200/8500) -

5 - Microsoft Windows NT4/2000 support

v1.1 - Modifications are made so that the Service Support Tool can be installed to other drives in addition -
7 to C drive.
- "Version Information" button is added to the main menu screen so that you can verify versions of
each module configuring the Service Support Tool.
- An error message appears when information required for registration is not included in the
information file.
- An error occurs when downloading the firmware after registration without restarting the Service
Support Tool. A measure for this fault is taken.
- While downloading the Finisher, if an error occurs, the downloading process abnormally ends
without indicating an error message. A measure for this fault is taken.
- An error might occur due to an improper processing upon calculation of checksum of transmission
data. A measure for this fault is taken.
- In case the SST is connected to an iR product via parallel port, the timing when accessing the driver
is changed so that operations can carry forward only if an iR machine enters the download mode
before "OK" button in the confirmation screen is pressed.
- The description of the operating mode for the connection via parallel port is changed from
"Standard Mode" to "High-Speed Mode." "Low-Speed Mode" remains unchanged.
- Modifications are made so that uploaded backup data can be stored in a hard disk drive with
volume label.
- A wrong country name and a wrong language are displayed when downloading backup data. A
measure for this fault is taken.
- In case the SST is connected via network, the other end is displayed at the upper right of the screen.

v1.1 New Release

4

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