e-Support Filename: TP11 374.

pdf
Date: 12-07-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C2020/ C2030

SUBJECT:
Measure to Prevent 020A/010B Jam Codes When Replacing the Fixing Assembly

GENERAL:
This Technical Publication details a measure to prevent 020A/010B Jam Codes when replacing the Fixing
Assembly.

DETAILS:
When replacing the Fixing Assembly (FM4-6227), the Upper Fixing Delivery Guide (FM4-7712) must be
removed from the Fixing Assembly and attached to the new Fixing Assembly or 020A/010B Jam Codes
will occur.

SERVICE PROCEDURE:

1. Open the Right Lower Cover.

2. Hold the right and left [1] grips and pull out the Fixing Assembly [2] to the direction of the arrow.

CAUTION:
Be careful when removing the Fixing Assembly because it is hot immediately after the
power is turned OFF.
Do not discard the assembly with the Delivery Guide attached.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 3
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP11 374.pdf
Date: 12-07-11

3. Remove the 2 secrews securing the Fixing Delivery Upper Guide (FM4-7712).

4. Lift the tab, push the claw to free the boss, and remove the Fixing Delivery Upper Guide.

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 e-Support Filename: TP11 374.pdf
Date: 12-07-11

CAUTION:
1. When attaching the new Fixing Assembly, remove the fixation member.

2. After installing the Fixing Delivery Guide, check that [A] moves.
(If it does not move, the flapper will not operate properly and a jam will
occur.)

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