Product Comparison: Avaya IP Office vs.
Panasonic KX-TDA/E
Future Ready
Single, hybrid platform helps ensure Essential call control for all devices;
lower TCO and flexibility.
Avaya IP Office
Avaya IP Office scales to 1,000 users within a single control unit;
license activation grows system without the need for extra
hardware, resulting no-hassle deployment and cost savings to the
Future
Ready
customer compared to Panasonic.
Single Hybrid IPO control unit handles 384 users of any phone
type - analog, digital or IP - within a single control unit.
Linux OS Server Edition scales to 1,000 IP users (single or multi-
site) for growing mid-market customers.
Choice of mobility solutions allows workers to bring their own
device of choice. one-X Mobile Essential supports iOS, Symbian,
Windows Mobile, Android, BlackBerry devices. one-X Mobile
Preferred supports Android and iOS devices.2
Stronger
BYOD
Avaya Flare Communicator enables essential multimedia
communication via popular iPad tablets.
Flexible user licenses for different types of mobile workers such
as teleworkers allow customization per user.
Multiple DECT cordless and WiFi handsets gives options for in-
building roaming.
Flexible and application-rich with choice of 5 editions, 7 user
profiles for large selection of applications and user devices.
License-activated functionality adds great value without extra
Built-in
hardware: meet-me, video conferencing, presence/IM for internal
Value
and external users, mobile clients with UC features.
Preferred or Server version has128-party conference resource
built-in for large audio conferences (64 parties/call).
C110 module bundles features and licenses; consumes less
power and saves cost.7
Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. Do not distribute to customers.
Stronger BYOD Built-in Value
Avoids costly options by embedding
UC on iPhone, iPad & Android UC inside; resiliency without servers
Panasonic KX-TDA/E
Panasonic has multiple hardware platforms1 targeting the SME space;
disjointed product lines result in complexity, confusion.
KX-TDE comes in 3 versions with differing capacities: KX-TDE100 and
TDE200 (256 total users), KX-TDE600 (992 users). KX-TDA has 2
current versions: KX-TDA30/50 (48 users), KX-TDA600 (960 users). Rip
and replace to move between models.
Max. capacities differ by phone type. i.e. 192 IP, 128 SIP, 128 digital, 96
analog, 128 wireless for KX-TDE100.
No mobile clients for popular smartphones.
No teleworker mode, only a mobile twinning feature for simultaneously
ringing alternate devices.3
System supports DECT for in-building mobility and some IP phones can
attach a Bluetooth headset; no WiFi solution.
No flexible editions; fewer applications mean less business productivity.
Equivalent IPO voicemail functionality requires extra cost hardware for
KX-TDA/E.4
Limited conferencing; 8-party ad-hoc included, meet-me licensed option
(32 parties, KX-TDE only); 3rd party meet-me bridge for 23-100 parties.
No video conferencing or mobile clients.5
Licensed PC client for presence/IM (internal only) with KX-TDE; extra
server for KX-TDA.6
No card-based or packaged UC bundle.
Revised Oct 2012 1
Product Comparison: Avaya IP Office vs. Panasonic KX-TDA/E
Factors Avaya IP Office
Phones IP Office gives choice of over 20 current desk phones
to choose the right phone for every user, including
several IP phones with color displays, optional or built-
in Gigabit support for data networking performance,
and convenient visual voicemail support even with
embedded voicemail.1
Supports analog, digital, IP and SIP phones, legacy
Avaya and Nortel phones and 3rd party SIP phones for
excellent investment protection.
4 video endpoints from Avaya and 3rd party.
Desktop Avaya one-X Portal for IP Office thin client call control
Application application is accessible via Web browser so no
download to users PC. Customer benefits include:
Integration
o Available to all users.
o Compatible with Windows, Linux and Mac OS.
o Presence/IM among internal users plus GoogleTalk
users.
o Plug-ins for Microsoft Outlook and Salesforce.com;
3rd party gadgets interact with websites for added
functions (calculators, language translators,
currency converters).
o Video softphone allows 6-party video conferencing;
requires no special hardware.
Resiliency IP Office in a multi-site configuration (32 sites) supports
resiliency for distributed businesses, up to 1,000 users:
o One system can automatically take over from another.
o Preferred or Server Edition re-registers to backup, plus
distributed or backup VM.7
Many capabilities included with IP Office are a la carte or not supported for Panasonics KX-TDA/E systems; the lack of some features and extra
Achilles Heel cost for others hinders productivity and collaboration that can affect a business bottom line.
Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. Do not distribute to customers.
Panasonic KX-TDA/E
Supports a selection of analog, digital and legacy Panasonic phones, but
only 5 current Panasonic IP phones. No Gigabit support; visual voicemail
only available with extra cost messaging server; only one model has color
display.2
Some IP phones and capabilities not available for KX-TDA systems.3
Only one Panasonic SIP phone supported; feature restrictions apply4;
newest line of Panasonic SIP phones not supported by KX-TDA/E. 3rd
party SIP phones do not support Panasonic messaging server features.
No video conferencing endpoints.
Panasonic Communication Assistant (CA) software pre-installed on KX-
TDE main processor card for up to 240 users; option for thin client.
o Beyond 240 users or for better performance and networking, an extra
cost server is required (Microsoft Windows only). 6
o CA Basic Express mode is free for up to 240 users; however, no
support for presence, IM, networking or ACD-related features; limited
Outlook integration.7
o Presence/IM (internal users only) requires more advanced CA Pro
version and associated per-user license fee.8
o Outlook integration, but no plug-ins for CRM. Salesforce.com and
other CRM integrations require separate application installation.
o No video conference capability; only streaming video from IP network
camera.
KX-TDA requires external Phone Assistant client/server for desktop call
control, internal presence/IM; no plug-ins or video conferencing.9
Up to 100 systems can be networked, but only 8 systems can be
networked with a common extension numbering plan to function as a
single system.
No support for resiliency or backup capability in case of system failure.
Revised Oct 2012 2