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DOSSIER
DE INGLES
NIVEL 3
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Module 1
Objectives
By the end of this module, you will be able to:
Discuss your abilities, both in the past and present.
Communicate clearly over the telephone, requesting and providing specific
information.
Communicate with staff at hotels, both in person and over the phone, making
requests, offers and asking for suggestions.
Make suggestions for things to do and give advice on places to see.
Discuss rules and regulations.

Table of Contents
Core Content
Unit Vocabulary List ..................................................................................................................... 2
Modal Auxiliaries 1 ....................................................................................................................... 6
Telephoning Skills 1 .................................................................................................................... 19
Telephoning Vocabulary............................................................................................................. 20
Telephoning Skills 2 .................................................................................................................... 24
Hotel Vocabulary ........................................................................................................................ 26
Sales Vocabulary ......................................................................................................................... 34
Listening - Restaurants ............................................................................................................... 36
Listening - Gifts ........................................................................................................................... 40

Further Communication & TOIEC preparation activities

TOEIC Reading Skills ................................................................................................................... 44

100 Verb List ............................................................................................................................... 63

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100 most common verbs

Infinitive Simple Past Past Participle Spanish
answer answered answered responder
arrive arrived arrived llegar
ask asked asked preguntar
be was / were been ser
borrow borrowed borrowed tomar prestado
break broke broken romper
buy bought bought comprar
catch caught caught atrapar
clean cleaned cleaned limpiar
climb climbed climbed escalar
collect collected collected colleccionar
come came come venir
cook cooked cooked cocinar
cut cut cut cortar
describe described described describir
discover discovered discovered descubrir
do did done hacer
drink drank drunk beber
drive drove driven conducir
eat ate eaten comer
enjoy enjoyed enjoyed disfrutar
fall fell fallen caer
feel felt felt sentir
find found found encontrar
fly flew flown volar
forget forgot forgotten olvidar
give gave given dar
go went gone ir
happen happened happened suceder
have had had tener
help helped helped ayudar
hurt hurt hurt herir, doler
invent invented invented inventar
invite invited invited invitar
know knew known saber
lend lent lent prestar
leave left left dejar
lie lay lain yacer
like liked liked gustar
live lived lived vivir
look looked looked mirar
love loved loved amar
make made made hacer
meet met met conocer, encontrar
miss missed missed perder, extraar
open opened opened abrir
pack packed packed empacar
pay paid paid pagar
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phone phoned phoned llamar por telfono
play played played jugar
prefer preferred preferred preferir
prepare prepared prepared preparar
push pushed pushed empujar
put put put poner
rain rained rained llover
read read read leer
remember remembered remembered recordar
rent rented rented alquilar
rescue rescued rescued rescatar
return returned returned volver, devolver
ring rang rung llamar por telfono
save saved saved ahorrar
say said said decir
search searched searched buscar
see saw seen ver
sell sold sold vender
sit sat sat sentarse
skate skated skated patinar
ski skied skied esquiar
sleep slept slept dormir
smell smelled smelled oler
speak spoke spoken hablar
spend spent spent gastar
start started started comenzar
stay stayed stayed quedarse
stop stopped stopped detener
study studied studied estudiar
survive survived survived sobrevivir
swim swam swum nadar
take took taken tomar
talk talked talked hablar
teach taught taught ensear
tell told told decir
think thought thought pensar
throw threw thrown lanzar
touch touched touched tocar
try tried tried intentar
use used used usar
visit visited visited visitar
wait waited waited esperar
walk walked walked caminar
want wanted wanted querer
wash washed washed lavar
watch watched watched mirar
wear wore worn llevar puesto
work worked worked trabajar
write wrote written escribir
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Module 2
Objectives
By the end of this module, you will be able to:
Describe company activities in the present, past and future.
Understand specific details in written company descriptions.
Write a description of a company you know or have researched.
Carry out a formal company presentation.

Table of Contents
Core Content
Unit Vocabulary List ..................................................................................................................... 2
Business Brief - Companies .......................................................................................................... 5
Present Tenses .............................................................................................................................. 8
Simple Past.................................................................................................................................. 28
Skills Presenting your company .............................................................................................. 41
Presentation Introductions ........................................................................................................ 42

Further Communication & TOIEC preparation activities

Company Presentation Activity ................................................................................................. 52

Listening Air Travel .................................................................................................................. 56
TOEIC reading skills..................................................................................................................... 64
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Module 4
Objectives
By the end of this module, you will be able to:
Carry out consumer surveys.
Ask appropriate and grammatically correct questions
Respond to consumer surveys

Table of Contents
Core Content
Unit Vocabulary List ..................................................................................................................... 2
Business Brief - Marketing ........................................................................................................... 4
Marketing Vocabulary .................................................................................................................. 5
Question Formation ..................................................................................................................... 7
Consumer Surveys ...................................................................................................................... 22

Further communication and listening activities & TOIEC

Listening Invitations ................................................................................................................ 23

Listening Campus Life .............................................................................................................. 28
TOEIC Reading Skills ................................................................................................................... 32
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 Company and Financial Vocabulary Appendix
SHARE = 1) Compartir (regular verb)
2) )(noun) Acciones of a Company (the units of property of a
company traded in the stock exchange)--------synonym is STOCKS
(Stock Exchange)
3) (noun) Proportion of control of something (participacin)

e.g. Cencosud has a 35% market share

e.g. TVN has a 20% share of the Chilean TV viewing market!
e.g. The shares of SQM are collapsing now!
e.g. What is the share price of SQM now?

ADDITIONAL COMPANY VOCABULARY

HEADQUARTER / MAIN OFFICE / HEAD OFFICE where the principal office of
the company is located
TURNOVER = SALES (e.g. Sales are increasing or decreasing)
ANNUAL REPORT = (Memoria) Report of the companys activities presented at
the Annual Shareholder Meeting (AGM)
PROFIT = the positive difference between a companys income and expenses
LOSS = the negative difference between a companys income and expenses
PROFIT AND LOSS ACCOUNT (GB) / INCOME STATEMENT (US) = The annual
report of a companys incomes and expenses and the resulting difference
BALANCE SHEET = Report of a companys ASSETS and LIABILITIES (AND
CAPITAL)
ASSETS (+) = All the things that a company possesses (and uses to produce
income)
LIABILITIES (-) = All the things that a company owes (must pay.negatives!)
CAPITAL = EQUITY = THE MONEY INVESTED BY SHAREHOLDERS IN A
COMPANY

COMPANY CONSTITUENTS: OWNERS / EMPLOYEES (WORKFORCE)/

MANAGEMENT
OWNERS: PEOPLE WHO OWN SHARES
EMPLOYEES: PEOPLE WHO WORK IN A COMPANY
MANAGEMENT: PEOPLE WHO MANAGE THE COMPANY

OWNERS ARE REPRESENTED IN THE BOARD OF DIRECTORS (THE

BOARD IS ELECTED BY THE SHAREHOLDERS IN THE AGM, AND
REPRESENTS THEM). THE BOARD DOES NOT MANAGE THE COMPANY.
THE PRINCIPAL MEMBER OF THE BOARD IS CALLED THE PRESIDENT or
THE CHAIRMAN.
THE TOP MANAGER IS ELECTED BY THE BOARD. THE TOP MANAGER IS
CALLED THE CEO or GENERAL MANAGER. THE CEO ELECTS THE SENIOR
MANAGERS (e.g. CFO/COO/..).
(CEO=CHIEF EXECUTIVE OFFICER / CFO = CHIEF FINANCIAL
MANAGER.etc.) THE MIDDLE MANAGERS. THE MIDDLE MANAGERS
SELECT THE JUNIOR MANAGERS.

SUBSIDIARY = A COMPANY THAT IS OWNED BY ANOTHER COMPANY

PARENT COMPANY = THE COMPANY THAT OWNS OTHER COMPANIES

BRANCH = AN OFFICE OF A COMPANY

 KEY BUSINESS SECTORS

MINING FISHERIES FORESTRY AGRO- TELECOMM-

INDUSTRIAL UNICATIONS
MEDIA ENGINEERING RETAILING TOURISM CONSTRUCTION
BANKING TRANSPORT VEHICLE I.T. ELECTRONICS
MANUFACTURING (INFORMATION
TECHNOLOGY)
FOOD & PHARMACEU- CONSUMER
DRINK TICALS PRODUCTS

Examples:
MINING: ANGLO-AMERICAN- FISHERIES: AQUACHILE FORESTRY: CMPC -
CODELCO - CAP ARAUCO
AGRO-INDUSTRIAL: DOLE - CYT TELECOMMUNICATIONS: CLARO- MEDIA: TVN TV13 -
MOVISTAR-WOM-VIRGIN-ENTEL MERCURIO
ENGINEERING: ABB - SIEMENS CONSUMER PRODUCTS: TOURISM: DESPEGAR
UNILEVER-P&G COCHA VIAJES FALABEL
CONSTRUCTION: ACONCAGUA BANKING: SANTANDER - CHILE TRANSPORT: LAN SUBUS
EFE METRO
I.T.: MICROSOFT SONDA VEHICLE MANUFACTURING: ELECTRONICS: SONY - LG
FORD
FOOD AND DRINK: NESTLE PHARMACEUTICALS: LABCHILE RETAILING: PARIS
LUCCHETI CAROZZI COCA PFIZER - CENCOSUD RIPLEY -
COLA SODIMAC