erformed statistical analysis and data management on study data by

utilizing appropriate statistical methods using SAS and SAS tools.

> Primarily using SAS and Excel for statistical analysis of Online
activity and call center data.
> Gathers, consolidates, links and analyzes data/metrics from multiple
sources such as site analytics, customer sat, order flows, and back-
offices. Identifies out of trend results and data issues and drives
for resolution with data owners and appropriate service and support
teams.
> Publishes key service and support performance metrics in a consistent
manner with a focus on accuracy and timeliness.
> Creates results presentations and facilitates results review meetings
with senior leadership, directors and managers to analyze results and
action planning.
> Provides executive ad hoc support for business reviews.
> Develops current year best views and long range forecasts for site-
adoption and marketing metrics and obtains approval from the Digital
Experience senior leadership team. Coordinates with external
organizations on the target-setting process.
> Oversees transitioning of manual service/support reporting processes
to the outside vendors and monitor performance. On an ongoing basis,
monitors performance of vendors and ensure accurate reporting.
> Directly responsible for supporting business needs from metrics need
standpoint and working with responsible parties to deliver results.
> Works with members outside of eCommerce organization to develop
consistency and accuracy in reporting.
> Works with eSupport and eService organizations, center support and
call centers to identify opportunities to improve customer experience
online and on mobile devices from a service and support perspective
which can help reduce calls and improve customer satisfaction.
> Collaborates with delivery team to improve data collection and web-
based tracking.
> Integrate results of the Marketing Mix Analysis, Price Elasticity and
other advanced analyses into business planning process.
> Assist in the creation of quantitative and qualitative primary
research and present the findings.
> Create Data Dictionary and migrate the data when shifting to new
version of SAS.
> Perform statistical analyses and QC statistical output.
> Results are performed using SAS programming and using techniques such
as SAS Macro language, advanced data manipulation, and statistical
procedures (e.g., PROC FREQ, PROC REPORT).
> Used various procedures such as Proc Tabulate, Proc Means and Proc
Report to generate tables, listings, graphs and reports.
> Provide SAS Programming support and technical assistance in the
accurate development and intermediate steps required.
> Present statistical results using the appropriate graphs, charts,
tables and written reports.
> Creating ad-hoc reports.
> Used SAS ODS to create HTML, RTF and PDF outputs files in the process
of producing reports.
> Extracted, performed validation and generated SAS data sets from
Teradata; applied SQL Pass through Facility.
> Used SAS DATA _ NULL_ and PUT statements to create the customized
reports.
> Develop new macros for report generation using SAS/Macros as per the
customer's requirements.
> Default Report output is HTML and provided the options of WORD & EXCEL
formats using SAS/ODS statements.
> Used FTP to download SAS Formatted Data into EXCEL AND CSV format.
> Retrieving Millions of Records Using different Procedures.
> Used base SAS and SAS/SQL to generate tables.
> Used PROC compare to compare the data before and after editing
> Developed various SAS reports for Survey project and involved in code
reviews for all the developed reports.

Environment: SAS 9.1.3/9.2, BASE/SAS, SAS Enterprise Guide, SAS/MACRO,

SAS/SQL, SAS/CONNECT, SAS/ACCESS, SAS/ODS, Oracle 11g, Sybase, UNIX and
Windows XP.

JPMC, Pheonix, AZ Feb 2010 - May

2011
Senior SAS Programmer

Worked for Commercial Mortgage Analytics team to develop new projects,

enhance the existing projects and supplied the ad-hoc analysis reports.

Responsibilities:

> Develop, enhance & execute complex programs and reports with proper
documentation.
> Comprehend production codes, undertake diagnosis, resolution of
complex issues and improve the efficiency of processes and programs.
> Develop business domain expertise, rudimentary project based business
knowledge and good theoretical knowledge of tools like SAS, MS office
Independently delivers end to end on complex projects and assist in
developing and testing new information infrastructure.
> Manage end-user expectation in the delivery of projects within agreed
timelines and as per agreed quality standards.
> Independently executes standard processes, implements predefined
algorithms and corrects identified problems.
> Maintaining large data sets, i.e. reading in data from various sources
in various formats to create SAS data sets and/or ASCII files.
> Documenting the process, i.e. documenting all the possible information
about the application like SAS programs, DATA files and source.
> Preparing project plan for the execution.
> Independently interacts with business partners to understand business
need and translates to technical specifications. Assist in developing
and testing new information infrastructure.
> End to end project management and hands on delivery when required.
> Take ownership and actively manage project timelines. Execute standard
reports, processes, files, and implements predefined algorithms
> Sets up QA/QC framework and ensures adherence and constant
improvement.
> Develops business and technical knowledge of team members and
identifies opportunities of improvement.

Environment: SAS, BASE/SAS, SAS/MACRO, SAS/SQL, SAS/CONNECT, SAS/ACCESS,

SAS/ODS, Oracle, Teradata, DB2, UNIX and Windows 2003/XP.

Trailblazer Health , Dallas, TX Nov 2008 - Dec

2009

SAS Programmer

Worked for the Analytics team, to update the regular reports and providing
solutions for the ad-hoc requests.

Responsibilities:

> Understand and update the existing code or create new code by using
BASE/SAS, SAS/MACROS and SAS/SQL to implement new requirements.
> Expertise in statistical modeling and analysis on study data by
utilizing appropriate statistical methods.
> Get the Production the SAS code and analyze.
> Wrote various format and integrity edit checks on CSV files and on
staging SAS datasets.
> Develop SAS code to validate data of different portfolios.
> Modified existing SAS programs and created new programs using SAS
macro variables to improve ease and speed of modification as well as
consistency of results.
> Generate Reports in user required format by using ODS and PROC Report.
> SAS data sets are validated using SAS procedures like Proc Means, Proc
Frequency and Proc Univariate.
> Performed data integrity checks and data cleaning using SAS MACROS and
data steps, created HTML outputs with table of contents using ODS
HTML.
> Used SAS PROC SQL Pass through Facility to work with Oracle database.
> Analyzed and implemented the code and table changes to improve
performance and enhance data quality.
> Done Code Optimization using SAS macros.