Background

Against the background of the aging population an interest in health care has been
increasing worldwide. Moreover in accordance with the increase population economical
growth and technology development, the medical devices industry is expected to grow
further in evergreen.
On 17th January 2017 we develop our Moto to serve people directly and for this we are
planning to open a branch in Japan named as Hema Scientific Trading Concern Co. LTD.

Introduction to Organization
Dhakal scientific trading concern co. LTD was operated since 1989 as a leading import
and distributor of medical device and equipments, chemical instrument into Nepal from
manufactures around the globe. DSTC is widely recognized as a successful serious and
trustful trading house that builds long tern strong relationship with (Nepal and neighbor
country).
DSTC always challenging and missionary work of introducing new technologies and
concepts into difficult and conservative human health care market. DSTC is active in all
health care field with special emphasis in intensive care (ICV) neurosurgery emergency
general surgery, orthopedics, spine, OB/GYN/obstetrics Gynecology, sleep medicine
home care infection control and specially asthma/cancer/ blood pressure sugan.

Mission vision and objectives.

We help our customers save time and lives.
Our Mission
To effectively serve all of the specialized and diverse needs of the medical community,
while conducting ourselves with honesty and integrity.
Our Vision
Our vision is to be the premier regional distributor to the healthcare industry in the
market segments we serve.
Our Commitment
To provide seasoned account representatives and ongoing support.
 To offer quality products, service and training.
To build partnerships of value for the present and future.
To possess a broad working knowledge of all facets of this industry.
To encourage high standards and loyalty in all relationships.
To exceed your expectations.
Our Team
Each member of the DSTC team is focused on providing our customers with exceptional
service. The DSTC culture of accountability results in constant, measurable performance
improvement which is communicated to and shared with our customers.
Our experienced and professional team of over . employees includes professional
account managers, customer service and support representatives and over .
Warehousing and distribution associates.
Our Markets
Our corporate office is located in Samakhusi kathmandu,Nepal. DSTC is one of the few
healthcare distributors with market segment professionals serving multiple healthcare
provider channels. DSTC works with all healthcare providers and provides supplies and
supply chain efficiencies to doctors offices, hospitals, nursing homes, rehabilitation
centers, specialty care centers, hospices as well as to both homecare dealers and directly
to patients at home. Each of the healthcare markets we supply is backed by an
experienced team who knows both the needs and requirements of that particular segment.
In addition, DSTC leverages our logistics expertise to provide redistribution services. Our
goal is to manage the cost of healthcare by reducing the overall supply chain costs for
multiple manufactures and distributors.
|
Values
Compassion and Gratitude: Caring for the needs of others powers our journey. In turn,
we value what service teaches us about ourselves and about how we relate to others.
Honesty and Integrity: Character is the essence of which weve become and is the
driving force in which we are, both individually and collectively.
Hard Work: Serving the needs of others is our reason for being. Our customers ask a lot
of us, so we ask even more of ourselves.
Cooperation and Collaboration: We are a community and we serve a community.
Nothing we do stands alone; everything depends on cooperation and collaboration.
Respect and Trust: All our interactions demonstrate the respect we have for others.
Mutual respect and trust are at the core of all our relationships as well as the foundation
of our reputation.
Work Ethics and Personal Responsibility: Every staff member is responsible for
playing a vital role in the success of our company and the positive experience of our
patients. There is harmony between our responsibility to us, our jobs, our customers, and
our co-workers.

Why in Japan
Countries which can penetrate the entire global market with its advance technology in
every aspect of manufacturing will be our first priority to develop business relation.
Japanese technology has a greater positive impact on this globe. As the technology is
advance and new to Asian market we are focusing to import those advance technology
and distribute it o Asian market.
Japans market for medical devices and materials continues to be among the worlds
largest. The worlds first sterilizable, flexible organic transistor; mobile apps that can
measure your pulse just by imaging your face; X-ray machines that capture not just bone
but cancer tissue, too. These are just a few of the technologies being developed in Japan
now, where an industry has grown around the world-beating longevity of the country's
people. So why dont we seeMade in Japan stamped more often on medical instruments
or other products in the medical field?
Practicing some of the highest levels of innovation, professionalism, and care seen
anywhere, Japanese medicine so far has been famously under-exploited. As a result,
Japans imports of medicines and medical equipment defeat exports.
The key questions that need to be answered are:
- who are your customers
- what do they buy
- why do they buy them
- should they buy from you rather than from your competitors
Market research also involves profiling of end-user or industrial customers,
understanding why, where and
when these customers buy and other factors that might affect business. It also might
involve analyzing
competitors in terms of their products and services, operating methods, profitability, etc.
To overcome and manage the challenges such as regulatory, cultural and social, as well as
business aspects,
it is essential to find a qualified business partner in Japan.
The partner must be able to
- help the Swiss exporter fully understand the Japanese market opportunities for its
products and services.
- understand and communicate information on government regulations that are applied to
the Swiss products
and services.
- understand the competitors in Japan and come up with a strategy to beat them
- help the Swiss exporters build necessary relationships with key opinion leaders
- help develop network with the relevant industry associations
- identify potential customers and develop a sales process to reach them
- create sales, marketing and technical materials and presentation, company profile,
website in Japanese
- communicate Japanese-specific issues to the Swiss exporter
In terms of regulations and cultural differences, Japan will be a difficult market for
Nepalese exporters, however, with a good understanding of the market and a qualified
business partner, it will also be a rewarding market especially for Swiss Medical
Technology companies who supply highly innovative, cutting-edge technologies.
Osec/Swiss Business Hub Japan assist Swiss Medical Technology companies in obtaining
necessary information on the market and in identifying as well as selecting a qualified
business partner.
Benefits
There are several benefits of import and distribute japnease medical technology in Nepal
and asian market, which are cateroized as follow
To consumer
The number one benefit of home health care is that it allows patients to receive personal
care in the privacy and comfort of their own homes. For aging and homebound
individuals, in-home care facilitates them in remaining as functional and independent as
possible, providing a much higher sense of security and dignity. Receiving home health
care helps to reduce unavoidable readmissions to the hospital, and studies have shown
that patients recuperating from illness, injury, or surgical procedures heal more quickly
and more successfully when recovering at home versus in a medical facility.

Home Care Benefits for Caregivers & Loved Ones

Family members often serve as the primary caregivers to their ill or elderly loved ones.
Home health care provides needed assistance to family caregivers, allowing them to get
back to their lives and enjoy more quality time with their homebound loved ones.
Furthermore, with in-home care, families that are unable to serve as primary caregivers
have the benefit of knowing that their loved ones are receiving professional,
compassionate, and personalized care in the convenience of their own homes.

The primary benefits of home health care include:

Delivered in the comfort of the patient's home

Easier for family and friends to visit
Promotes healing and provides more safety from infections
Allows more freedom and independence
More affordable than inpatient care
Tailored to the needs of each individual patient
Reduces re-hospitalizations

Haven Home Health delivers professional medical services and support in the privacy
and comfort of our patients' homes. Our patients benefit from having their health needs
properly addressed while enjoying greater independence.
Health Benefits Are Different for Each Veteran
While all enrolled Veterans enjoy access to VAs comprehensive medical benefits
package, certain benefits (for example, dental care) may vary from individual to
individual, depending on each Veterans unique eligibility status. This Veterans Health
Benefits Guide contains general benefits information.

This includes treating illnesses and injuries, preventing future health problems, improving
functional abilities and enhancing quality of life. We provide a full spectrum of medically
necessary services, based on the judgment of your VA primary care provider and in
accordance with generally accepted standards of clinical practice. These services include:

Health benefits include important preventive care services:

Periodic medical exams (including gender-specific exams)

Health education, including nutrition education
Immunization against infectious disease
Counseling on inheritance of genetically determined disease
Health Promotion and Disease Prevention

You receive health promotion and disease prevention services from your primary care
providers. These services include immunizations to prevent disease, screening tests to
detect disease at an early stage, and behavioral counseling to avoid or reduce risk factors
for disease. You may also participate in health education programs to help you develop
healthy living skills and manage your health problems.
To government

About medical supplies and equipment benefits

prescribed by a health professional, such as a physician

provided by a supplier who is eligible to deliver the specific medical supplies or
equipment
Medical supplies and equipment benefits include:

pressure garments
medical supplies, such as:
dressings
bandages
medical equipment, such as:
walkers
wheelchairs
orthotics and custom footwear
prosthetics like an artificial leg
oxygen supplies and equipment
respiratory supplies and equipment
audiology benefits, such as hearing aids and their repair
The program provides eligible clients with coverage of benefits not available under other
federal, provincial, territorial or private health insurance.

Medical supplies and equipment benefits are covered in accordance with program
policies. Benefit coverage details are provided in the Provider Guide for Medical
Supplies and Equipment Benefits.

Conclusion
As this Strategy Guide has detailed, the healthcare industry currently faces its own unique
set of contact center challenges. Consumerism and increasing competition mean that
customer service is increasingly important for winning new, and retaining existing
patients. The demands of consumers are high. They want better transparency in pricing
and quality of services, as well as a choice of services that meet their specific needs. Cost
cutting pressures have to be balanced against these escalating expectations for customer
service a tough task amid expensive labor costs, record levels of bad debt, and manual
contact center processes that lack integration with front- and back-office systems. To
meet these contact center challenges, healthcare providers can strive to transform their
operations into dynamic contact centers that ensure an excellent customer experience
across channels, maximize revenue based on customer insights, and promote the
productivity and satisfaction of agents.