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What is Zest?
Zest Health is a Chicago-based technology company that creates a new health and benefits experience.
We are a team of business leaders, healthcare professionals, engineers, and entrepreneurs on a mis-
sion to reinvent the way consumers make healthcare decisions. Our mobile solution and concierge ser-
vice empower members to be savvier healthcare
consumers who are happier, smarter, and more
confident using and navigating the healthcare sys-
tem. Zest Health serves employers, health plans, and Zest Health focuses on
provider systems across the country.
human-powered technology,
Focusing on human-powered technology, Zest bridg- bridging the gap between
es the gap between traditional, high-touch advocacy
and navigation tools and todays highly fragmented, traditional, high-touch
single-point solution technologies. We believe con-
sumers require a combination of technology and
advocacy and navigation
human support to navigate todays complex and tools and todays highly
costly healthcare system. To date, no single plat-
form has adequately met these consumer needs. No fragmented, single-point
other company serves as an integrated front door solution technologies.
to consumers health that allows them to easily and
intelligently engage in the management and con-
sumption of their healthcare.
Zest Healths Smart Concierge saves employers money, increases employee engagement, and alleviates
stress from HR teams by simplifying how people navigate and access their healthcare.
450,000+
MEMBERS
*Analysis completed by Zest Smart Concierge team by evaluating savings through care redirection and more
Three case studies and
best practices
STUDY #1
Incentivizing employees
for higher activation
In 2015, a consumer goods manufacturer in Illinois became a Zest Health client. This client offers their
500+ employees the Zest Smart Concierge and telemedicine as an integrated service in the Zest app. In
order to raise their activation numbers, the employ-
er offered incentives for those employees who
downloaded the Smart Concierge app and logged in
to their Zest Health accounts. 66% of the client members
regularly return to Zest for
To increase the number of app activations and drive
engagement among their employees, the client offered help with their health and
a high-value incentive of $100 cash or cash equivalent.
benefit needs.
Within the first week, the employer achieved 50% acti-
vation. More than a year later, they continue to have
over 54% activation. Furthermore, more than 66% of the company members regularly return to Zest for
help with their health and benefit needs.
For clients using no activation incentives, typically 30% of their employees have activated their accounts
after one year.
Through the joint marketing efforts, the company went from 20% activation and engagement to more
than 30% activation and engagement over the course of six months.
20%
EMPLOYEE
ACTIVATION Six Month Activation Program
30 %
EMPLOYEE
ACTIVATION
+
Webinar
12
M
Co on
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In cier
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n
Video
The member called Zests Smart Concierge. The nurse she spoke with listened carefully as she described
her symptoms. The nurse performed a thorough assessment and determined the member was best suit-
ed for evaluation at an urgent care clinic. Zests nurse directed the member to a nearby clinic open until
10 p.m. with diagnostic services. The member felt comfortable seeking care after speaking with the nurse
and learning the clinic would cost her only a $50 copay.
The member was diagnosed with gallstones. The urgent care physician ordered an outpatient CT scan and
referred her to a GI specialist for treatment options. Had the member visited the ER, her treatment would
have been less personalized and more expensive not only for her, but also for the Zest client.
$2,040
Total Employer Savings
STORY 2
Zest works best when clients engage with the Zest team working together as partners. Clients should think
of Zest as an investment rather than simply a purchase. When employers are involved, their employees are
more engaged, which in turn saves employers money, employee time and frustration, and HR headache.
Ac
ti
Ra vat
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35%
12
22%
M
Re on
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rn
66%
ra
12
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46% Key
M Engaged
Co on
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In ier
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22 % Client
Not Engaged
ra
tio
n 13% Clients