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RESPONSIBILITY
Management Responsibility - Requirements ISO
9001:2000-Quality management systems
-Requirements Management commitment
Top management shall provide evidence of its commitment to the development and implementation of the quality
management system and continually improving its effectiveness by:
1. Communicating to the organization the importance of meeting customer as well as statutory and regulatory
requirements;
financial measures,
Issues to be considered
Issues to consider when developing, implementing and managing the organizations quality management system,
include the use of the quality management principles.
promoting policies and objectives to increase awareness, motivation and involvement of people, identifying
Top management should identify the organization's rea1ization processes, as these are directly related to the success
of the organization. Top management should also identify those support processes that affect the efficiency of the
realization processes or the needs of other interested parties.
To ensure all processes operate as an efficient network, the organization should analyze how all the processes
interact. Consideration should be given:
To ensuring that the sequence and interaction of processes are designed to achieve the desired results,
To ensuring inputs, activities and outputs are dearly defined and controlled,
To monitoring inputs and outputs to verify that individual processes are linked and operate effectively and
efficiently, and
To establishing data analysis that facilitates continual improvement across all processes.
It is useful to define a process owner with full responsibility and authority to manage each process, and to achieve
process objectives.
General
Every organization has several categories of interested parties, each with needs and expectations.
owners/investors, including shareholders, individuals or groups, including the public sector, that have a
society in terms of the community and the public affected by the organization.
T o meet the needs and expectations of all interested parties, organizations should consider
conformance,
dependability,
availability,
delivery,
jointly establish a clear understanding of the partners' needs and expectations, and
identify the current and potential impacts on society in general, and the local community in particular, of its
The response to relevant statutory and regulatory requirements should not prohibit the organization from meeting its
quality objectives.
the promotion of ethical interpretation and effective compliance with current and prospective requirements.
2. includes a commitment to comply with requirements and continually improve the effectiveness of the quality
management system,
Quality policy
An organization's quality policy should be consistent with the organization's overall business policies.
demonstrate top management commitment to quality and the provision of adequate resources for its
achievement,
promote a commitment to quality at all levels of the organization, with clear leadership by top management,
and
1. The planning of the quality management system is carried out in order to meet the requirements, as well as
2. The integrity of the quality management system is maintained when changes to the quality management
Management representative
Top management shall appoint a member of management who, irrespective of other responsibilities, shall have
responsibility and authority that includes:
1. Ensuring that processes needed for the quality management system are established, implemented and
maintained.
2. Reporting to top management on the performance of the quality management system and any need for
improvement, and
strategic objectives,
communication,
resources,
improvement.
Top management should define and communicate responsibility and authority in order to implement and maintain the
quality management system effectively and efficiently.
All people should be given authority and responsibilities to enable them to assist in the achievement of the quality
objectives. This assignment of authority and responsibility helps to establish involvement and commitment of people
throughout the organization.
Management representative
Management representative(s) should be appointed and given authority by top management to manage, monitor,
evaluate and coordinate the quality management system processes. The goal of the appointment is to enhance
effective and efficient operation of the quality management system. The representative(s) should report to top
management and communicate with customers and other interested parties on matters pertaining to the quality
management system.
Internal communication
Management should define and implement processes for the communication of quality requirements, objectives and
accomplishments. Providing this information becomes a resource for improvement and the involvement of people in
achieving quality objectives.
Examples of tools for communication include:
Review input
The input to management review shall include information on:
1. Results of audits;
2. Customer feedback;
results from audits of the quality management system including internal, customer and third party audits,
performance of processes,
changes in original assumptions (for example, those arising from new technologies, outputs of research and
development, quality concepts, financial, social, environmental conditions and relevant statutory and regulatory
changes).
Additional inputs to consider include:
performance of suppliers,
1. Improvement of the effectiveness of the quality management system and its processes;
Review output
Management review activity should be set in a context of the organization's strategic planning cycle. This placement
helps to ensure quality objectives and requirements are integral to the organizations overall objectives and
requirements.
Results of management review should, for example, focus on:
managing risks,
1. To implement and maintain the quality management system and continually improve its effectiveness, and
information management,
use of natural resources and the impact of resources on the environment, and
establishing individual and team objectives, managing performance and evaluating results, facilitating
facilitating open, two-way communication by continually reviewing the needs of its people, creating
invest,
targeting the reasons why people are leaving the organization.
Subcontracting or temporary employment of people should be considered to ensure that the objectives of the
organization are achieved.
1. Determine the necessary competence for personnel performing work affecting product quality,
4. Ensure that its personnel are aware of the relevance and importance of their activities and how they
Legislation, Regulation, Standards, and directives affecting the organization its activities and its resources.
training objectives,
6.3 Infrastructure
Infrastructure provides the foundation for operations. Depending on the organization's products, the infrastructure may
include plant, workspace, hardware, software, tools and equipment, support services, communication, transport and
facilities.
The organization should:
1. define and provide an infrastructure in terms such as objectives, function, performance, availability, cost,
2. develop and implement a maintenance approach, to ensure that the infrastructure continues to meet
operational needs; this approach should consider the type and frequency of maintenance and verification of
3. evaluate the infrastructure against the needs and expectations of ail interested parties;
4. consider environmental issues associated with infrastructure, such as conservation, pollution, waste and
recycling.
Natural phenomena that cannot be controlled may impact the infrastructure. The plan for the infrastructure should
consider associated risks and include strategies to maintain the quality of products.
creative work methodologies and opportunities for greater involvement to realize the potential of ail people,
6.5 Information
Information is a fundamental resource for the continual development of an organizations knowledge base and can
stimulate innovation. Information is also essential for making factual decisions. To manage information effectively, the
organization should:
There are various opportunities for organizations to increase value through working with their suppliers and partners
such as:
establishing two-way communication at the most appropriate level in both organizations to facilitate rapid
cooperation with suppliers in validation of the capability of their processes, .monitoring of supplier ability to
encouraging suppliers to implement continual improvement programs and to participate in joint improvement
initiatives,
involving suppliers in the organization's design and/or development activities to share knowledge and
involving partners in identification of purchasing needs and joint strategy development, evaluating,
1. Internally, through process and product failures, or waste in material and time;
2. Externally, through product failures, costs of compensation of guarantees and warranties, costs of lost
The financial reporting of activities related to the performance of the quality management system and product quality
should be used in management reviews.