CAROLYN GULLEDGE

145 Woodcroft Dr • Youngsville, NC 27596 • 919-435-0774 • cbg0507@nc.rr.com

SUMMARY OF QUALIFICATIONS
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office
programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

 Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring
accuracy and completeness of data.
 Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within
tight deadlines.
 Excellent computer skills working with Microsoft Word, Excel, and QuickBooks. Able to learn proprietary
systems and applications quickly and easily.
Key Skills
Office Office Management Spreadsheets/Reports Customer Service
Skills: Records/Database Payroll/Taxes Executive Support

EDUCATION
Vance Granville – Henderson, NC
Medical Coding & Billing
Medical Terminology
Human Anatomy & Physiology
Medical Transcription
Administrative Medical Assistant

Universal Class – Online

Proofreading and Copyediting 101

Queen College – Charlotte, NC

Accounting 101

CPCC – Charlotte, NC
Paralegal Course: Evidence
Paralegal Course: Torts

PROFESSIONAL EXPERIENCE
Liberty Tax Service – Raleigh, NC 1/2009 -5/2009
Territory Manager
In charge of daily operations, supervisor of tax preparers, preparing tax returns, collecting fees, preparing tax refund
checks, handling any customer issues with IRS, software updates, employee schedules, daily reports and customer service.
Key Contributions:
 Demonstrated talent for quick learning and organizing office procedures for improved function and accuracy.

Continued…
Custom Mail Solutions – Raleigh, NC 2001 – 2004
Office Manager
Managed financial transactions and record keeping with strict attention to detail including accounts receivable, accounts
payable, billing, collections, payroll, payroll tax filings, general ledger postings, monthly statements for customers,
employee expense reports and cash management. Communicated with customers to address inquiries and resolve issues.
Prepared and set-up database spreadsheets for customer bulk mailings, inside sales and customer service.
Key Contributions:
 Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments.
 Set up new process for order processing which improved accuracy and timeframe for billing.

Percival’s, Inc. – Charlotte, NC 1990 – 1994

Accounting Manager
Ensured accurate and timely processing of accounting data. Performed accounts receivable, accounts payable, general
ledger entries, payroll, payroll tax filings, employee loans, prepared monthly financial statements for over twenty
properties managed by company, communication with property owners and property managers on cash transfers and
profit and loss statements for properties, bank reconciliations, collections and year end audits.
Key Contributions:
 Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while
maintaining a high degree of accuracy.
 Contributed substantially to reducing outstanding accounts receivables through improved collections processes.

Lat Purser & Associates – Charlotte, NC 1987 – 1990

Accounting Manager
Performed accounts receivable, accounts payable, general ledger entries, monthly financial statements for sixteen
properties, bank reconciliations, collections and year-end audits.
Key Contributions:
 Completing monthly statements accuracy on schedule while maintaining the highest number of property
assignments per bookkeeper managed.

Consolidated Freightways - Charlotte, NC 1985 – 1987

Data Entry Clerk
Processing freight bills for inbound and outbound shipments accurately and timely.