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Interstate Academy Christmas Workshop
Thomas Profiling H&S Training Calendar

Sharing Best Practice

HR Development Days
Hi everyone, welcome to our special edition of HR Communicates this
month summarising the content of our very successful HR Development
Days on 3rd and 4th of November.

We also have an update on the F&B workshop Its all about

Christmas that Helen and Corinne supported Steven Roach, VP F&B to
run with our F&B teams commercially gearing them up for Christmas and
downloadable information following the Thomas International
Webinars that ran in October/November.

We have made available the latest edition of Interstates Connections

newsletter for you to download and share with your teams and also
added a new section dedicated to sharing your best practice and
celebrating successes so please dont forget to send in your
information.

If you would like any further information on any of the items in this
edition, please just contact one of the team.

Alison Muir
VP Human Resources
 Helen Buckler
Learningand Development
Manager

Last Places on Available Courses

Duty Manager:

5th & 6th December-Holiday Inn Express Edinburgh

Airport

One to One Trainer

12th & 13th December - Holiday Inn Express Edinburgh

Royal Mile

To book course places send in

your booking form.

EmailHelen Buckler
 First Amongst Equals
Next Group Starts Quarter 1 2017,
have you nominated anyone?

Do you have a star of the future within your business?

business?The First Amongst
Equals programme is aimed at those new to supervising/managing
others and supports them on their journey to becoming successful
leaders. The programme consists of 9 classroom taught interactive
modules covering subjects such as Developing yourself as a team
leader, coaching skills, performance management, understanding
finance, revenue, health and safety, and customer service. Participants
alsocompletetwo written assignments and deliver a final course
presentation. The course costs 14 credits and includesthe Instituteof
Leadership and Management (ILM) certification fees.

As a learning academy and as a business it is important that we measure

how effective our training is and also how it benefits the delegates'
learning needs.

During each training course, delegates are told that they will receive a
survey link from Survey Gizmo to complete after they have attended the
course. They are encouraged to fill this in as soon as possible and all
feedback is anonymous. The survey consists of a list of questions which
asks delegates to rate the different areas of the training including; trainer
delivery style, activities included, length and pace of the training.

All feedback will help us to evaluate and make improvements and

changes to courses in the future.
 All About Christmas F&B Operation

Helen Buckler and Corinne Callaway from The Training Academy

supported the All About Christmas F&B Operations Workshop with
Stephen Roach at the Holiday Inn Reading last month. There was lots of
discussion, great engagement and best practise sharingand even a vist
from Santa!
The purpose of the interactive workshop was to explore and highlight
some of the tools, techniques and opportunities for F&B to help make a
difference and drive incremental sales on the run-up to Christmas
including party nights.

Sessions included:

Upselling
Upselling-
- ensuring the teams have the right product knowledge and
vocabulary required, with some useful hints and tips on how to make
food and drink more appealing and appetizing.Some of the upselling
tools included; pre-order table packages, selling incentives, server
bingo, guess the sweets from a jar and various drink promotions.

How to Achieve Mystery Guest Targets During Busy Periods - this

focused on asking key questions to achieve service standards and how
we can apply these to high volume, particularly in the bar, restaurant,
reception and public areas.

Supporting training material included session plans and slides to help

train their teams in the build up to Christmas
ns Workshop

How are you Inspiring your team

this Christmas?

Click Herefor the training

photogallery
 For a while now we have been using PPA (Personal Profile Analysis)
to profile individuals applying for General Manager positions and
other senior roles. This tool has been used as part of the
Recruitment and Selection process to predict future performance in
senior management roles. The PPA tool has been well received and
proven to be successful so we have therefore extended our
agreement with Thomas International which now enables us to
profile all management roles within the business.

The Thomas International profiling tool has been incorporated

into the HR and Resourcing pack and our increased number of
credits now allows you to profile your existing team as well as
using the PPA tool when recruiting new Managers.

Webinars were hosted by Thomas International on 26th October

and 1st & 9th of November. The bespoke webinar for HR & Senior
Management across Interstate Hotels & Resorts Europe were
designed to build knowledge of PPA and develop an
understanding of DISC Theory.
 Click here for Click here
Thomas PPA forDISC Theory
Managers Guide

Contact your HR Business Partner to

arrange a PPA today.

Megan Louise Gail Faye Douglas

Beaumont Murphy Artell Bhardwaj McAllister
 H&S Training Calendar -topic of the month
NOVEMBER:topic isFood Safety Management System

DECEMBER: no topics covered in this month

Please ensure you have completed the GM declaration and uploaded this, along
with the training sign in sheets to the Registry on the Compliance Centre.

H&S Training Calendar

Click Here to Download

 Sharing best practice and celebrating success
The Marker Hotel
Congratulations to The Marker Hotel, receiving Dublin Spa of
the Year 2016 from the Irish Tatler, with some very tough
competition they came ahead of The Spa at InterContinental
and The Spa at The Shelbourne.

Click Here for the Full Article

Hotel Indigo Glasgow

Students from Holyrood Secondary School in Glasgow
celebrated the end of their eight week Culinary Excellence
programme with a showcase lunch event at Hotel Indigo
Glasgow.

The programme, supported by Glasgow City Council, allowed a

dozen students to develop their skills of preparing, cooking and
serving restaurant quality food and drink over the eight week
programme. All of the students really looked the part in their
smart Indigo uniforms as they faultlessly served up a fantastic
lunch for their 50 guests earlier this week.

The programme is run in various locations across Glasgow and

will reach its conclusion next month when the finalists will serve
special guests at Glasgows City Chambers. Clickhere to

Well done to all the team at Hotel Indigo Glasgow for helping
shareyour best
to inspire the next generation of Interstate hoteliers. practice
HR DEVELOPMENT DAYS
NOVEMBER 2016
 Contents
Jane Blake, Chief Human Resources Officer

Generational Focus

The Lost Art of Engaging Candidates

The Evolution of Attraction

Legal 'Hot Topics'

Interstate Certificate in Employment Law

Regional Team Meetings

Interstate Academy

Fourth Update

Winning the War on Talent with Technology

Harnessing the power of Recruitment Marketing

Guest Speaker - Diana Jervis-Read

Dinner/Awards Event
 Event Summary
A key focus for the event was putting a spot light on recruitment. We explored the current
generations in our workforce and refreshed ourselves with their wants and needs and
what we need to do to attract these candidates to our jobs. We had guest speakers from
Caterer.com who shared the latest findings from their job seekers survey and Indeed.com
dispelled the myths about what they are - a search engine and what they are not - a job
site and how to use them to our advantage (as they are free!).
We had a sneak preview of Recruit Genie a new software tool that takes recruitment
handling into the 21st century. Automating even more of the administration and providing
us data intelligence to target our Corporate resources and drive the Interstate brand to
deliver the best candidates to your doors.
Law at Work updated us on forthcoming changes, possible Brexit implications on our
current employment laws and ran an interactive session demystifying actions we can take
in response to detrimental staff activity on social media. We also launched our new
Interstate Employment Law certificate in association with law at Work designed
specifically for General Managers, Operations Managers and our HR designated people in
our hotels that will be ready for our first intake in March 2017.
Corinne and Scott showcased some of the courses on offer from the Interstate Academy
and shared feedback from previous participants. They also demonstrated their new
Training Needs Analysis tool launching in December.
We consolidated our journey so far with Fourth HR/Payroll and updated on the progress of
the payroll working party actions launching this month and Diana Jervis-Read shared her
view of the role of HR as a business coach.
I would personally like to Congratulate our HR Award Winners and everyone who took
time to enter. We had a fantastic night showcasing the great work that you are doing in
your hotels and share it with Jim Abrahamson our Chairman & CEO, Ted Knighton, Chief
Operating Officer and Jane Blake, Chief Human Resources Officer and Nicholas Northam,
our new Managing Director. But youll have to click onto our Awards Page to find out who
our winners are!
Next week we will be sending out a quick questionnaire for your feedback, please take a
few moments to complete thisso we can make our next one even better! Our next HR
Development events are Regional HR Meetings in Q1 2017.
 Jane Blake
Jane Blake shared some insights into how HR is set up in the US.

Since Interstate Hotels & Resorts were bought by Kolberg in May of this year
a review has been taking place of the processes and activities under Project
Cardinal to produce a 100 day plan. This has created a strategic Plan for
20016/17 around the hotel development strategy ie. concentrating and
targeting quality of new hotels over quantity of hotels and Project Bliss which
is looking at creating a management brand specifically for boutique hotels.
The growth strategies on the horizon are really exciting for us all to be part
of.

Interstate has 4 offices in the US; the main Corporate headquarters are in
Arlington, just outside Washington DC where 75 people are based, there is a
shared services centre in Dallas, Texas and has a payroll team of 40 people
and two smaller offices of 20 people each in Newport Beach, California and
Atlanta, Georgia. In total the US has a Corporate workforce of 450 people,
those not office based work remotely from where they live.

Interstate also employ all the associates who work in their managed hotels
(very different to us here in the UK), all 25,000 of them! In comparison we
manage 3,500 employees here in Europe. They have 350 hotels of which
155 are full service, the rest select service (or limited service as we describe
them). Over the last few years they have been averaging 100 hotel
transitions a year (in/out), with a transition in taking HR 2 3 weeks to
complete and a hotel leaving taking them 1 week.

Jane also shared some unique challenges of their HR world Time Zone
differences, Jane now has 5 HR Directors responsible for different areas of
the US according to their time zones < Click here for a map>. They also
work with 44 different Unions and litigation is big business in the US.
 Jane Blake
Chief Human Resources Officer

In all her years of experience, Jane firmly stands by

4 key rules:

Treat everyone with respect.

Provide proper tools for people to do their jobs.

Reward and recognise people for what they do

NEVER mess up their payroll!

 Generational Focus
Nicky discussed the different generations in the workplace today. She looked
at the differences and similarities across each generation on their journey
when looking for and retaining a job and to apply key findings from previous
research studies to our Interstate hotel portfolio.

Across all our Interstate hotels it was identified that 60% of our workforces is
made up of Generation Y The Millennials, 23% are Generation X, 13% are
Baby Boomers and 4% are Generation Z.

These results suggest that Millennials are currently being attracted to work in
Hospitality. We should be thinking about the make-up of our individual hotel
workforces and drill down into the type of roles being undertaken by the
different generations. This will then enable us to target our recruitment and
retention strategies towards each of the Generations.

Why not run reports from Fourth for your hotel and find out which
generations your employees are and where they work?
We currently have
four generations
in the workforce
today:
Nichola Raccio
HR Coordinator
Baby Boomers Click here to find out where potential
(50yrs+) job candidates go when first looking for
a job?

The top 4 things candidates want to

Generation X know about a potential employer.
(35 to 50yrs)
What are job candidates looking for in a
job?

Generation Y
(Millennials) What qualities candidates look for in a
(18 to 35yrs) Manager?

Which generation stays the longest in

the workplace?
Generation Z
(16 to 17yrs)
Click here to download
printable content
The Lost Art of Engaging
Candidates
Jonathan Baillie, Account Director at Caterer.com talked us through the
current recruitment challenges of Brexit and the hospitality sector skill
shortage.

Click here to find out what is most valued by job

seekers

Click here to find out whatjob seekers are looking

for in the application and Interview Process

Key learning from Caterer.com:

Use your hotel as an attraction tool, building your reputation locally
as an employer of choice
Tell candidates what they want to know (what information is
important to job seekers)
Be clear about the application process
Consider what you are looking for
Showcase the benefits of working for your business.
Give examples of career development and what opportunities there
are to progress within your business.
Give the gift of feedback!
Have a good induction process!
 Mark Rainsbury
Group Resourcing Manager

Mark Rainsbury our Group Resourcing Manager then followed with some of
our recruitment plans and challenges.

Click herefor latest recruitment statistics highlighting

the importance of recruitment in our business

As part of the presentation Mark questioned if we thought like a candidate?

Could we honestly say we have a great recruitment process currently? Could
our adverts, interview process and candidate feedback be better? In an age of
social media if the candidate has a bad interview process they have the ability
to tell the world and you could go viral!

Click hereforMark's Top Tips

Interstate Hotels and Resorts Europe are launching a'Talent Team'that will
includeambassadorsin our operations, including, Human Resources function,
Head of Departments and General Managers. The Talent Team will work
alongside Mark Rainsbury, Group Resourcing Manager and our VP of
Operations team to prioritise key strategies and resources. Email Mark
Rainsbury to note your interestin joining.
The Evolution of Attraction

Tom Wilson, our Account Manager from Indeed was keen to ensure
we are getting the most out of their site. We are a working
population of 31.5 million and indeed.co.uk currently attracting 16.3
million visitors/potential job seekers, the nearest competitor being
Reed.co.uk with only 8.9 million visitors.

After a brief overview of how Indeed works particularly for those who
hadnt used Indeed (not many needless to say!) but Tom went on to
let us know how well positioned indeed is in the marketplace and
with its amalgamation of different search engines (Google, Bing,
Yahoo and msn) brings to the job seeker the most comprehensive
list of jobs in one place.

Established in the UK and in the US as the most used recruitment

website, Tom explained how indeed has firmly established its place
in the jobs market as a one stop shop for job seekers and in serving
our need for convenience pulls jobs from numerous career sites
(120,000+) small businesses (800,000) and Job boards (109,000).
Indeed hasa CV search facility which for the first 100 contacts is currently
free, however, not for much longer and from January 2017 Indeed will be
charging for the CV search service up to the first 100 CV contacts and over.

CV search facility allows you to find candidates relevant to your job role by
using filters and searching for key words in the candidates CVs (ie. Food &
Beverage Manager). These candidates are not applying for your job at this
time, you can get their contact information from the CVs to directly approach
candidates you are interested in interviewing for your role. We would always
recommend a call followed up with an email to 'Sell' your role.

Click here to register a free account with Indeed today

Learn more about Indeed and stay ontop of the latest recruitment
trends withIndeed Blog

Click here tosign up

Legal 'Hot Topics'
We were joined by Lorna Gemmell and Donald MacKinnon from our
employment law partner Law At Work who presented a variety of
topics to us and tested our knowledge of Fair and Unfair Dismissal.

Please click on each of the topics covered to download content.

 Click here to download
Social Media Misconduct

Click here to download

Maternity Rights and
Pregnancy Discrimination

Click here to download

Brexit Update

Lorna Gemmell Donald MacKinnon

EL & HR Training Manager Director of Legal Services
 Interstate Certificate in
Employment Law
In collaboration with Law At Work, we were delighted to announce the launch of
Interstates Certificate in Employment Law. The certificate is open to anyone in the
business who would like to develop theirEmployment Law knowledge and understand
the application of our People Management tools we use in the business.

Completion of this programme will help you to :

increase your understanding of Employment Law to ensure that you do
not inadvertently expose yourself or the business to the risk of claims.

develop a good understanding of Interstates own policies and

procedures and how these are applied internally.

increase your confidence in dealing with difficult employment situations.

improve your people management skills to help you build and maintain
good working relationships with your staff.

confidently managing the performance, conduct and attendance of your

team in order to maximise their contribution to the business.

The first programme will commence mid March 2017 with follow on cohorts available on
demand.

The cost of the programme including classroom sessions, case studies, e-learning and
externally accredited certificate from Law at Work - is 320. This is extremely
competitive against current CIPD pricing of 500 for a one day course of similar content.

This programme is geared towards General Managers, Operations Managers and HR

designated roles.
Hotel & Finance Managers have been advised of the price for budgeting purposes, we
recommend every hotel has at least one person in their Management team who has
completed this certificate.
 Megan Beaumont
HR Business Partner

If you would like to participate in the programme please

Discuss the course with your General Manager and the benefits to
you and the hotel and costs involved in attending.

Gain agreement from your General Manager

Email Megan Beaumont, HR Business Partner your training

request form by 14th December2016

Click herefor the full course

brochure

Click herefor the training

request form

Click hereto email Megan

Beaumont
Regional Team Meetings
As part of the 2 day event, delegates had the opportunity to spend time with their
regional HRBPs in breakout sessions discussing and agreeing actions that were
region specific to improve HR metrics across Interstate.
On day one, the HRBPs discussed the Performance Management tracker,as bonus
points will soon be removed from the scoring, we looked at how hotels can improve
their performance scores.The importance of submitting the tracker on time was
addressed with this being a rolling tracker and who was responsible for the monthly
submission.
HR Health checks were talked through and results celebrated throughout the
regions and again discussion took place of the common themes in each region we
needed to work on to improve our scores when the next audits are carried out in 6
months.
The final topic on day one was staff turnover, looking at the Labour Turnover % in
each hotel and identifying why employees were leaving in properties and a
discussion as to what we could do to improve retention. Issues addressed were job
security, career development, pay, reward and recognition, work life balance and
having the tools to be able to do their job. We concluded the first session on some
top tips on retaining hotel talent.
The second day when we met in our regions we discussed the new Hotel Guidelines
and Interstate Ways of Workingwhich are replacing the Staff Handbooks. We
discussed how these should be launched into the business and where the
documents could be found on Fourth to support our policies and procedures
referenced in the documents.Please find attached brief for Interstate Ways of
Working and the next steps.

Click here forInterstate Ways of

WorkingBrief
 Megan Louise Gail Faye Douglas
Beaumont Murphy Artell Bhardwaj McAllister

A stop, start and continue exercise was completed for the HRBPs to understand if
the HR and Admin teams in the properties wanted anything different from the HRBPs
current way of working with the property to support the hotel and their business.
We also discussed what other information/topics or training the teams wanted us to
address when we have our Regional Development Sessions planned for the New
Year.
The HRBPs concluded by asking the team to reflect on what key actions they would
take away with them from the 2 day Development Day event:

how they would roll these into the business?

whos support they would need to do this?

what the impact would be on the business as a result

of the action?
Interstate Academy
Corinne Callaway andScott Pilcher, Interstate Academy Trainers opened
day 2 with an energetic start.
Key Learning Points:
On FLOW under Academy Courses Report you can find out how many credits
you have used by subtracting how many you bought initially. Each hotel has
until April to use up their remaining credits - there are many training
opportunities where these can be spent which will help support the team
members learning and development and the business needs.

The Learning Academy offers a range of up to 17 different courses some of

which include, Leadership & Management, Coaching for Better Performance,
One to One Trainer, Presenting Skills and Time Management. We currently
have spaces on our First Amongst Equals Programme starting this month.
All these courses are listed in the Training Course Guide 2016 and on People
First for more information.

The Learning Academy also offers bespoke training sessions as a solution to

any area of hotel underperformance, either from a service, standards or
revenue perspective. Topics include team building, upselling sessions and
F&B product knowledge. For more information contact us about how we can
help!

From October 2015 to October 2016, The Learning Academy has delivered
78 courses and 957 delegates have attended across the 5 regions. We hope
to increase this number as we go into Q1 2017.

The new Learning Needs Analysis system is coming soon! It is a new system
which will help you to identify your teams training needs, calculate the
required credits, and plan when in the year you would like it to take place.
You will be able to use this tool to help you complete your team members
PDPs. By submitting your team members training needs on this tool, we will
be able to plan our training calendar to ensure we meet your training
requirements. We will allocate places on courses based on these
requirements and the preferences you have specified.
 Click here to download
Organisation Chart example

Click here to download

Organisation Charttemplate

Click here to
downloadLearning &
Development Grid

Click here to download

Course Guide

Two new training tools have been created. The first tool is the Interstate
Learning & Development Grid, which has been designed to help pin point
what training is needed for your team members at each level and what training
is required to help them progress to the next role in their career. It can also be
used as recruitment tool.

The second tool is the Interstate Organisation Chart, which enables you to plot
where your staff sit within the organisation and who they report too. This will
enable employees to reference their positon on the training grid, to see what
training is required in their role, and to highlight which training can help them
to get ahead in preparation for their next position. Both 2 tools are both great
visuals aids for your hotel

Moving forward.

We encourage you to invest in your teams to ensure we retain them. Please

identify any skills gaps, review our available courses, and contact us to let us
know where we can help. It is important that we can recognise our team
members potential and support them on their career journey with us
Fourth Update
Providing us with an update on projects for Fourth we were joined
byRuthCousin, HR Project Manager and Wendy Miller, Regional Director
of Finance.
 Ruth Cousin Wendy Miller
HR Project Manager Regional Director of Finance
Winning the War on
Technology
Mark talked to us about our current application tracking system (ATS) and
whilst it was good at the time we have outgrown the system and we need a
new ATS which will save time for line managers and provide an enhanced
candidate experience.
Our new talent acquisition system is called Recruit Genie and Richard from
Xpress who are providing us with systems talked us through the benefits
including:

Attracting top talent

Boosting our employer brand

Creating a fantastic candidate journey

Drive cost saving

Track candidates and provide recruitment reports with accurate

data
Richard took us through how the system will be able to advertise across
multiple locations and job boards. The systems will also be able to:

Post vacancies within minutes

Tailored templates for each site

Add application forms and psychometric tests

An internal employee portal

Monitor costs and performance of job sites

To attract candidate Richard talked us through some of the amazing benefits of
the system including:

The ability to draw on talent banks to build targeted campaigns

Build your own talent bank of candidates

Create engaging communications tailored to each hotel

Detailed reporting statistics

We will be able to track the candidate and create talent pools through

A simple two click application process

Automated interview and assessment process

Create and develop external talent bank

Build an internal talent bank and succession plan

As our needs develop and grow we will be able to adapt the system to meet
our needs. The new system will be a huge step forward in our battle in the War
for Talent.

We hope you enjoyed your chance to preview the system and tried the
demo, you will recieve further information about the launch in the new
year.
 Harnessing the power of
Recruitment Marketing
Paul Dunn, Operations Manager at Holiday Inn Aylesbury
showcased working with local and national providers to address
Recruitment Challenges.

Addressing Problems Case study from Holiday Inn Aylesbury

The Problem:
005% of active job seekers within Aylesbury

Indeed drives volume but time taken to screen CVs can be

unproductive

Quality of candidates can be poor

Hiring out of desperation meant that we didnt always get the

correct people and labour turnover increased

We needed to develop a pipeline of candidates

Initiatives to solve the problem (click for more information):

Sector Based Work Academy initiative in

collaboration with the local Job Centre / College

Apprenticeships In collaboration with

Dynamic Training UK

and the results (To date)

1 apprenticeships. Reception / M & E

25% success rate from the SBWA

1 intern from Ulster university started on the 19th September

within F&B

2 nd Intern starting in the kitchen in November

 Diana Jervis-Read
What a pleasure it was to see Diana Jervis-Read (BA Hons, Coaching
Specialist) to share some great focus points on what it is like to be the
HR Coach behind the Scenes and to see that see the main focus
being all about
People, People, People
We, as HR representatives need to ensure we steer the focus towards 4 major
pillars to support Our People, which are:

1.Planning 2. Staffing 3. Employee Development 4. Employee Maintenance

Click onto this link www.whatishumanresource.com to explore in more detail.

Diane went through what we need to know to do our role and what responsibilities
were expected.
Need to Know: Human Resource Planning/Job Analysis/Staffing/Orientation/
Training and Development/Performance Appraisal / Career Planning/
Compensation/Benefits/Labour Relations/Record-keeping/Personnel Research
She went through how much Law has changed and grown within HR and what
that now looks like?
Age discrimination/Bullying and harassment/Data protection/Disability/Discipline
and grievances/Dismissal/Employment tribunals/Equal pay/Health safety and well-
being/Maternity and parental rights/Race discrimination/Redundancy/Religious
discrimination/Sex and sexual orientation discrimination/Terms and conditions of
employment/TUPE/Working time
Other areas that have grown in HR are 1. Discipline 2. Society and Technology
including Facebook,Twitter, Recruitment. Diane spoke about social media and
how easy it is to get into trouble both from and employee basis and employers
basis.

So, as you can see there is both a lot to keep your eye on and a
lot to continue learning about!

Diane's central point was that you work on a daily basis with different personalities
and different ways people manage, what aninteresting role we all have!
The absence of Human Resources Management could result in chaos however a
well run Human Resources department is 'behind the scenes' , sometimes the
hard work you put in may go unnoticed, however know that behind every success in
your hotel there was an element of Human Resources that was essesntial to
achieving it.
Thank you for your hard work!!
 Dinner & Awards
We had the honour of being joined by the US Executive Team, Jim Arahamson,
Chairman & CEO, Ted Knighton,President and Chief Operating Officer and
Nicholas Northam our new Managing Director for Interstate Hotels & Resorts
UK opening our evening with their words ofmotivationand inspiration.
Thank you to everyone that submitted an entry for one of the award categories
and it was great to see such great practice across the portfolio.

Please click on the award to reveal the winners

Recruitment Excellence Award

Reward & Recognition Award

People Engagement Award

Interstate Academy Award

HR Excellence Award
 Click here to download the
evening schedule includes
award entries

Click Here for photo gallery

Click Here for our Selfie Award Winner

We couldnt finish this edition without assuring you our HR thoughts are with you
over the coming busy festive period in your hotels.

Many of you will have seen the new John Lewis advert with Buster the Boxer
and if you havent seen it yet, I challenge you to view it without muttering
aww

I just wanted to share some tongue in cheek insight on the advert from our HR
colleagues at the HR Grapevine magazine:-

On behalf of the Interstate Corporate HR

team I wish you and your families well
when the festive period arrives and well
be back early 2017 with more insights and
updates.