Michael Patrick Ibbotson

Englewood, CO 80110
(303) 638-9599
Michael.Ibbotson80@gmail.com

PROFESSIONAL SUMMARY
Desk side support, refresh technician and computer, printer, fax and copier repair technician. Extensive
experience providing customer service to retail and other customers.

CERTIFICATIONS
A+ Certifications: CompTIA Core Service Technician: Windows and Macintosh-OS

SKILLS/SOFTWARE EXPERIENCE
Microsoft: Windows XP/Vista/Windows 7; Office Suite: Word, Excel, PowerPoint, Outlook; Server 2003/2008;
Exchange Server 2010+

TECHNICAL EXPERIENCE
Contract PC Installation Technician 01/2017 02/2017
Insight Global for CompuCom at US Bank

In refresh support: backed up old computers and deployed new computers on the network as well as
decommissioned PCs

Contract Dell Desk Side Support PC Technician 03/2012 12/2016

Xcel Energy Peak Systems, Inc.
In desk side and refresh support: configured, troubleshot and deployed computers on the network as
well as decommissioned PCs
Remotely and locally installed software for customer
Resolved McAfee encryption issues
Utilized Active Directory to locate customers and ascertain their user rights in terms of software they
were allowed to use
Located, identified and deleted computers in Active Directory, and checked if customers had been locked
out
Utilized Remedy, HP Service Manager and Quickbase to document repairs and hardware/software
installations and to deal with customers
Provided excellent customer service

Contract PC Technician 07/2010 03/2012

Equitrac
Serviced, installed Equitrac copy and fax counter terminals using Windows XP and Win 7
Troubleshot and installed new terminals -- resolved configuration/operating problems

SIGNIFICANT EXPERIENCE

Field Service Technician 12/2002 04/2009

Frontier Business Products Denver, CO
Repaired HP printers, Ricoh printers, FAX machines, scanners and photocopiers
Provided technical support over-the-phone and in-person, utilizing interpersonal and troubleshooting
skills
Top producer in terms of over $15,000 to $20,000 monthly, billable income and service contract work
 Michael Ibbotson (continued)

Sole Proprietor 04/2000 12/2002

The Printer Doctor.Com Littleton, CO
Operated own company, repairing HP printers on-site as an HP dealer. Generated $65,000 to $95,000
gross yearly income
Repaired customers' equipment, usually on first visit, and offered technical support
Utilized problem-solving abilities and organizational skills while servicing customers and their equipment

Computer Technician 04/1995 04/2001

Creative Computers - ElekTek Englewood, CO
Repaired HP, Compaq, Apple and other brands of PC's, laptops and printers in retail and business
environments
Provided in-person and over-the-phone tech support to retail customers, resolving customers issues
Led repair department in repair revenue, generating between $10,000 and $15,000 gross monthly
revenue at retail store

FURTHER SIGNIFICANT EXPERIENCE

Communications Technician
World Savings Lakewood, CO
Maintained national and local communications banking network in operational condition
Troubleshot with customers over the phone and called Quest to diagnose and verify problems to effect
repairs
Installed and troubleshot PCs in branches while upgrading software and giving phone support to
customers

Administrative Assistant/Network Administrator

National Jewish Center Denver, CO
Network administrator and outpatient clinic administrative assistant, supporting several doctors and
nurses
Implemented, troubleshot and maintained Apple local network for outpatient clinic

Computer Technician
Martin Marietta Data Systems Englewood, CO
Configured, repaired IBM and Compaq PCs; HP and Epson printers part of roll-out of 7,000 computers
Manned help desk and had 50% closure rate on first-calls, saving department thousands of dollars in on-
site repairs
Provided on-site repair of computers and peripherals at all company locations

EDUCATION
Westwood College Denver North Denver, CO Graduated 12/2011
B.S., Information Technology: Systems Security
Emphasis in network security. Hands-on creation and troubleshooting of information technology
networking systems
Built and programmed Cisco LAN and WAN routing and switching circuits using the Cisco Command Line
Interface
Other courses/labs included Wireless Technologies, Active Directory, UNIX, LAN Security and more
Created comprehensive, company-specific security policy/plan which included risk management
considerations and an incident response plan

Denver Institute of Technology Denver, CO

Associate of Applied Science in Electronics Technology
Course of Study: Computer Input/Output.