SYLLABUS

Faculty : Education Lecturer: Akmal,M.Hum.,M.Sc,Ph.D

Department : English Office : PBI Main Building (GP) 3rd Floor
Subject : English for Hotel e-mail : Akmaltanjung@ikippgrismg.ac.id
Subject Code : MKK Mobile : 087 8382 96444
Credit :3 Office hour: 7.00- 15.00 (Mon-Friday)

Course Description:
The course English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 7th semester. It is specially designed for
the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some
will be business guests, others will be tourists and visitors. Many will speak different language other than students own. Chances plenty of hotel guests
will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice
talking and serving (Practical skill ) the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill)
and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite
request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.
Course objectives:
By the end of the course, the students should be able to ;
1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,
2. understand detail parts of the hotel and expressions used
3. practice and use proper expressions to the visitors and others,
4. give solution to the visitors complaints
Teaching Method:
Throughout the course, the lecturer will apply some teaching methods such as Collaborative - Based Learning, Competitive-Based Learning, Problem-based
Learning, Project-based learning, Case-based learning, and Task-based learning. During the course, the students should actively communicate in English
regardless of the grammatical errors. The instructors serve as scaffolders who only give exposure and provide language model to the students. Ninety percent
of the class meeting will be given to the students to interact to each other through different tasks..

Absenteeism : Students are expected to attend all the scheduled meetings on time. Absenteeism policy follows the regulations made by the academic

office. In general, the students are allowed to skip classes no more than 3 times within 14 meetings. There will be no excuse

signature on the attendance list. During the class, the students are not allowed to get out of the room more than 2 times

Format of group Paper:

Title Cover, Table of content, Opening, Discussion, Conclusion and References (you may also use on line resources

but dont do copy paste)

Format of Presentation: Greeting, sequences of presentation, presentation, and question & answer session.

Standard Competence : Comprehending vocabularies, phrasal verbs and idiomatic expressions used in the hotel and using them in sentences appropriately.
Scoring and Evaluation: Scoring system of the course is divided into three main categories: conceptual skill, practical skill, and ethical skill scores.
Detail explanations are given below;

Categories Items to be evaluated Maximum score Percentage

Conceptual skill Class room task 10 30
Mid term 10
Final exam 10

Practical Skill Power point design 10 50

Listening activities 10
Speaking activities (fluency, eye contact, choice of word, content) 20
Writing activities 10

Ethical Skill Attendance 10 20

Punctuality 5
Group Communication 5

Total 100 100

Rank of the score :

 Grade Range (IP) Grade Scale
4.0 A 85.00-100
3.5 B+ 76.00-84.00
3.0 B 70.00-75.00
2.5 C+ 63.00-69.00
2.0 C 56.00-62.00
1.5 D+ 51.00-55.00
1.0 D 46.00- 50.25
0.0 E 0.00 -45.00

Basic Competence Materials Teaching and Learning Activities Indicators Assessment Time References
allotment
Meeting 1 Pronunciation of hotel vocabularies Lecturer: 1. Identifying pronunciation 1. Individual 1 x 100 Module p 2
Having correct
1. Opens the class; greeting, calling the error assignment
Pronunciation of 2. Matching Video
Phonetic description of hotel vocab roll, questioning about related topic 2. Pronuncing the expression
vocabularies and exercises
and expressions which is going to discuss and explaining correctly Two minute
3. On-line
expressions used
the purpose of learning(basic 3. Giving examples of hotel English
phonetics
in the hotel by
competence) vocabularies
transcription ESLlibrary.com
referring to RP
2. Explains the material (Pronunciation of 4. Explaining the meaning of the
standard
general hotel vocabularies and vocabularies appropriately
Expressions) 5. Constructing sentences using
3. Play the video of Misspelling of several vocabularies correctly.
vocabularies
4. Asks the students to identify the
vocabularies and do the correction
 5. Distribute the hand out and do some
exercises
6. Visit on-line exercises
7. Closes the lesson and gives home
assignment
Students:
1. Respond the teacher in opening the class
2. Watch the video
3. Identify the pronunciation error
4. Discuss other pronunciation errors
5. Discuss different meaning of each
vocabularies
6. Do exercises of spelling names with
international abbreviation
7. Answer the teachers question
8. Do the assignment
2&3 Expressions used for taking phone Lecturer: 1. Can deal with phone problems 1. Individual 2 x 100 LinguaTV.com
Taking phone call &
calls 1. Opens the class; greeting, calling the roll, 2. Identifying correct expression assignment Video
taking different types Taking different types of phone 2. Group work
questioning about related topic which is for opening, apologizing,
3.Group 1 & 2 Module pp4-8
of phone messages messages
going to discuss and explaining the offering alternative, and
presentation
purpose of learning (basic competence). ending phone. International
2. Explains the material (taking phone call) 3. Giving alternatives solution Spelling
to the students 4. Having different phone Alphabet

3 &4 Expressions used in reservation
Taking Reservation Understanding information on
room rates, room types, hotel
facilities ,and currencies
3. Asks the students to listen to the dialogue messages (NATO
in taking phone call Alphabet)
4. Asks the students to do listen to different
types of phone messages
5. Asks the students to do the exercises
6. Closes the lesson and gives assignment
Students:
1. Respond the teacher in opening the class
2. Read the material about taking phone
call
3. Listen to the tape regarding taking phone
call and different types of messages
4. Do the exercises
5. Answer the teachers question
6. Do assignment
Lecturer: 1. Identifying expressions used 1. Individual 2 x 150 Module pp 8-
1. Opens the class; greeting, calling the for booking a hotel work 9
2. Group 3 &4
roll, questioning about related topic 2. Identifying expression used
Problems http:
which is going to discuss and explaining for room types, hotel facilities
with Hotel
the purpose of learning (basic 3. Put the dialogue in the correct britishcouncil
Reservation
competence). order .org
and on-line
2. Explains the material (taking hotel 4. Explaining the solution of
Booking
reservation) to the students reservation problems
 3. Asks the students to do the exercises one- 5. Summarizing the lesson http:
seven
learnenglish.
4. Asks the questions to the students related
org.uk
to the reservation problems (room rates,
hotel facilities, etc)
5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
1. Respond the teacher in opening the class
2. Read the material hotel reservation
3. Discuss the vocabularies and its usages
4. Do the exercises
5. Answer the teachers question
6. Do assignment
5&6 Apologizing during check in, check Lecturer: 1. Identifying expressions for 1. Group work 2 x 100 Module pp
Apologizing and 2. Pair tasks
out, delegate the complain to 1. Opens the class; greeting, calling the making and accepting apology
3. Group
Receiving Guests
appropriate source roll, questioning about related topic 2. Classifying apologizing for
presentation
which is going to discuss and explaining check in, check out, and other The Power of http://www.
the purpose of learning (basic complains Apology englishclub.
competence). 3. Explaining the delegation of com
2. Explains the material( apologizing and complain to appropriate
http://www.ih
receiving guest) to the students sources
bristol.com
3. Asks the students to do the exercises on
 check in and check out, and other
complains.
4. Asks the questions to the students related
to the material given.
5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
1. Respond the teacher in opening the class
2. Read the material about apologizing for
complain
3. Discuss the materials about check out,
check in, and other complains
4. Answer the teachers question
5. Do assignment
7&8 Understanding expressions for ; Lecturer: 1. Identifying expressions for 1.Class work 2x100 Module pp14-
Request and 2.Individual task
Requesting 1. Opens the class; greeting, calling the roll, request either for accepting 15
3.Role play
Instructions
Accepting request questioning about related topic which is or refusing.
http://hotel-
Refusing Request going to discuss and explaining the 2. Correct answers of matching
tefl.com/requ
Giving instructions purpose of learning (basic competence). given instruction with the
ests/
2. Explains the material( Request and picture.
Instruction) to the students 3. Able to do the instruction www.uefap.
3. Asks the students to do the exercises on given by class-mate com
accepting and refusing request.
 4. Asks the students to do the exercises on
giving instruction with hotel context
5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
1. Respond the teacher in opening the class
2. Read the material about apologizing for
complain
3. Discuss the materials about check out,
4. check in, and other complains
5. Answer the teachers question
6. Do assignment
9 &10 Asking and giving for Information Lecturer: Understand the meaning of the 1.Pair work 2x100 Module pp
Asking for 2.Problem
Asking and giving recommendation 1. Opens the class; greeting, calling the roll, expressions used to ask and 18-19
information & solution
questioning about related topic which is give information
Group www.uefap.
Recommendation
going to discuss and explaining the
Presentation com
purpose of learning (basic competence). Understand the expressions
2. Explains the material(asking and giving used for making http://www.es
information) to the students recommendation lgold.com/spe
3. Explaining expressions used to give and aking/requesti
answer recommendation Able to differentiate the uses ng.html
4. Asks the students to do the exercises on modal for recommendation
asking for information and such as should, would, had
 recommendation better, etc
5. Concludes the lesson
6. Closes the lesson and gives assignment Answer the questions
Students: correctly
1. Respond the teacher in opening the class
2. Read the material about apologizing for
complain
3.Discuss the materials about check out,
check in, and other complains
4. Answer the teachers question
5. Do assignment
11 &12 Presenting hotel location, rooms Lecturer: 2x100 Module pp
Presenting Role play
and service 1. Opens the class; greeting, calling the roll, Using prepositions of place 24-25
Group
information &
Using preposition of places questioning about related topic which is correctly
presentation http://www.m
Describing food
Describing Dishes and beverages going to discuss and explaining the Explaining hotel facilities Marriot F&B
Dishes gallery.com/g
purpose of learning (basic competence). properly Problem
b/hotel-5451-
2. Explains the material on giving
the-phoenix-
information of hotel location, rooms, Explaining special food,
hotel-
service, and foods to the students beverages, and other
yogyakarta-
3. Asks the students to do the exercises on dishes provided in the hotel
describing food and beverages provided http://akmal.
in the hotel. mercubuana-
4. Asks the questions to the students related
 to the material given. yogya.ac.id/
5. Concludes the lesson
www.tripadvi
6. Closes the lesson and gives assignment
sor.com

Students:
1. Respond the teacher in opening the class
2. Read the material about apologizing for
complain
3. Discuss the materials about B&F
4. Answer the teachers question
5. Do assignment
13 &14 Lecturer: Identifying types of Individual work 2x100 Module pp
Dealing with Group
Negative feedback 1. Opens the class; greeting, calling the roll, costumers complaints 32-33,50-51
Complaints 1 &2 presentation
On-line feedback questioning about related topic which is Understanding how to respond
Fawlty Tower www.hotelne
going to discuss and explaining the to negative complain
Hotel (video) wsnow.com
purpose of learning (basic competence).
2. Explains the material(how to deal with Giving responds to on-line www.ask.com
customer complaints) to the students complain
3. Asks the students to do the exercises on
answering complaints www.hkhk.ed
4. Asks student to do group presentation. u.ee
5. Concludes the lesson
6. Closes the lesson and gives assignment
 Students:
1. Respond the teacher in opening the
class
2. Read the material about complaints
3. Discuss the materials about written and
on-line complaints
4. Explain correct responds to particular
feedback
5. Answer the teachers question
6. Do assignment
15 &16 Lecturer: 2x100 Module pp
Describing Jobs Class work
Job and its responsibilities 1. Opens the class; greeting, calling the Understand the jobs and its 34-35
Xerox hand out
and work place
SOP of a particular job in the hotel roll, questioning about related topic responsibilities
Job and place to work which is going to discuss and Matching the jobs with their
explaining the purpose of learning picture
(basic competence).
2. Explains the material (describing jobs Identifying SOP of particular
and their responsibilities ) to the Job
students
3. Asks the students to do the exercises on Understand the jobs and its
job and its responsibilities. place
4. Asks the questions to the students
related to the material given.
 5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
1. Listen to the teacher in opening the class
2. Read the material about describing jobs
3. Discuss the materials about jobs and
their responsibilities
4. Answer the teachers question
5. Do assignment
17 & 18 Lecturer: 2x100 Module pp
Taking an order on 1.Individual
Receiving phone 1. Opens the class; greeting, calling the roll, Understand the expressions 38-41
phone and asking work
Asking for clarification questioning about related topic which is used for taking an order
2.Group work
for clarification
Phone ethics going to discuss and explaining the through phone 3.Group
purpose of learning (basic competence). presentation
Dos and Dons
2. Explains the material( taking order Answering the questions
in Telephoning
through phone) to the students correctly
3. Asks the students to do the exercises on
asking for clarification Giving comments on phone
4. Asks the questions to the students related ethics
to phone ethics.
5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
 1.Respond the teacher in opening the class
2. Read the material about phone expression
for taking order
3.Discuss the materials about phoning for
clarification
4. Doing exercises on phone ethics
5. Answer the teachers question
6. Do assignment
19 &20 Lecturer: Module pp
Giving direction 1.Individual
Prepositions used for giving 1.Opens the class; greeting, calling the roll, Identifying correct preposition for 44-47
indoors and out giving direction to certain hotel work
direction questioning about related topic which is
facilities 2.Class work Listen for it
side
going to discuss and explaining the
Hotel facilities and their locations purpose of learning (basic competence). On-line
2.Explains the material( giving direction) to Giving correct direction of hotel lesson
Giving direction of places of the students facilities akmaltanjung.
interest in Down town 3. Asks the students to do the exercises on mercubuana.a
preposition for giving direction and other c.id
Fill in correct answer of listening
places in town cloze
4.Asks the questions to the students related
to the material given.
5.Concludes the lesson
6.Closes the lesson and gives assignment
Students:
 1.Respond the teacher in opening the class
2.Read the material about giving direction
3.Discuss the materials about giving
direction in the hotel and in town
4.Answer the teachers question
5. Do assignment
21 & 22 Lecturer: Module pp
Paying bills and 1.Individual
Expression for payment 1. Opens the class; greeting, calling the roll, Choose correct respond to the 2x100 52-55
Restaurants Billing questions work
Currency rate questioning about related topic which is
2.Pair work
At the restaurant going to discuss and explaining the 3.Group
purpose of learning (basic competence). Identify correct expression for presentation
2. Explains the material( billing and currency rates
expressions used at the restaurant) to the Use correct expression for serving
students guests at the restaurant
3. Asks the students to do the exercises on
Billing and Restaurant.
4. Asks the questions to the students related
to the material given.
5. Concludes the lesson
6. Closes the lesson and gives assignment
Students:
1. Respond the teacher in opening the class
2. Read the material about billing and
 Restaurant
3. Discuss the materials about paying bill
and dialogues in the restaurant
4.Answer the teachers question
5.Do assignment
References :

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,

2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.

4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone

5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Call

6. Others related references