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Dr.D.S.Chaubey,
Professor & Dean,
Uttaranchal University, Dehradun.
Rani Ramaswamy
Senior Commerce Faculty
International Indian School
Saudi Arabia
Abstract
Harmony is the secret principle that controls life - be it at the personal or Organisational level.
Harmony manifests itself in good judgment and in the organizational context it means the efficiency
or effectiveness of taking right decisions timely and avoiding organizational confrontation and
conflict. Conflicts are a natural ingredient of any organization but do not mean there has to be conflict
for good management. A man who cannot get along with others is a man who cannot get along with
himself. One who finds faults with others does not have a high regard for himself and this loss of self
esteem is a cause of disharmony and conflict in organizations. Things are not as they appear to be,
thanks to the limited scope of human perception!
This is true of any type of organization any structure that has interacting parts, from nature as a
whole to human relationships to corporate businesses and spiritual societies. Harmony is the soul of
an organization; disharmony is death.
Key words:
Harmony means the way parts combine well together or into a whole (from Greek Harmonica).
Musical Harmony is when a composer and or conductor achieve the successful combination of
musical notes, arranged and played simultaneously around the same melody. When harmony is
achieved, it means the composer achieved the successful combination of notes into a sound pleasing
to the ear (the intended market for the composers music).
As with music, business leaders, the composers and conductors of "the common sheet of music
for an organization" - its business strategy - also search for Harmony within their organizations. As
with an orchestra, even the best musicians and conductor will only create noise unless they are all
playing from the same Sheet of Music. Therefore, we can also use Harmony to describe an
organization where a leader or leadership team achieves the successful synchronization of each of
the parts of their organizations around doing what is best for the organization as a whole.
Sir Isaac Newton defined the foundation of all modern science in his famous quote: Natura valde
simplex est et sibi consona which, translated into English, means Nature is exceedingly simple and
harmonious with itself and which captures the two fundamental beliefs of the Hard Sciences. With
his "Theory of Constraints", Dr. Eli Goldratt introduced these fundamental beliefs of the hard
sciences and, as importantly, the thinking processes and methods of a scientist, to the world of
analyzing, improving and managing organizations and supply chains that appear to become more and
more complex and with many unresolved internal conflicts. Over the past 30 years, thousands of
organizations around the globe have shown how the application of these simple yet powerful beliefs,
thinking processes and methods can enable managers at all levels in the organization to SEE and
UNLOCK incredible inherent potential.
Organisations are groups of people with a common purpose. This simplistic and basic definition of an
Organisation gives us a clue that organization as a structure has to be glued or bound together
(Cohesive). This is the meaning and purport of harmonising the organization structure and activities.
The organization needs to focus on its purpose as multiple objectives which are not congruent with
the basic purpose will not be conducive for realizing the objectives for which they are created in the
first place. Let us see how the various components of an organization are harmonized with respect to
strategy and structure.
Review of Literature
Organisation Design and Strategy
In order to keep it simple the organization must focus on delivering strategic initiatives and plan. So
the orgnisational design must follow strategy and design the activities and roles of individuals and
groups for achieving the desired results. When your business is simplified and well defined, your
results will improve and your people will enjoy their work, since every day they come to work, they
do so to achieve great things.
You can test whether your organisation design is in harmony with your chosen strategy which can be
called as the Organisational Alignment Tool. It offers you a simple, yet methodical way to assess if
Structure: Looking at your organisation chart, does the way you divide up activities and
responsibilities into different functions and departments give you the best possible chance of
delivering your stated strategy? Do the reporting lines make sense? Does your current structure
hinder strategy delivery in any way?
Collaboration Model: Do different teams and functions collaborate effectively to ensure you make
good decisions that help deliver our strategy? Which connections work well and support your
strategy? Which ones hinder you from delivering your strategy?
Skills & Capabilities: What are the skills, knowledge and capabilities that your people need to
deliver your strategy? Do you already have these skills? Is your organisation designed to ensure you
develop these skills?
Ways of Working: What are the key values and behaviours you need from members of the
organisation? Does your culture support your strategy or hinder it? Is your organisation designed to
ensure that the right values, behaviours and ways of working are encouraged?
Measurement and Reward: Does the way you measure and reward teams and individual
performance help you deliver your strategy well? If not, how can it be improved?
Information & Resources: Do you provide people with the information and resources they need to
deliver your strategy and check that you are on track? If not, how can we improve in this regard?
Make sure your strategy is well understood: Regularly test understanding of your strategy amongst
your people, by asking them to tell you what the company strategy is in their own words. If this test
reveals that the awareness is poor, invest more time, energy and creativity into communicating your
strategy.
There are three unbreakable rules when it comes to communicating your strategy well:
1. Simple: anyone in your company should be able to understand your strategy without having it
explained to them at great length. As a great copywriter once said: to explain is to fail
2. Inspiring: your strategy should capture hearts and minds and inspire people to do great things
that create value, every day. You need to think carefully about imaginative and impactful
ways to create a feeling of inspiration.
COLLABORATION
CAP
STRUCTURE ABI
LITI
ES
STRATEGY
INFORMATIO
N RESOURCES WAY OF
MEASUREMENT WORKING
AND REWARD
I Activities and Projects Contribute to the Strategy:
Ensure All
At board level, review the role that each function or department plays in delivering your strategy and
agree how that particular team creates value. Also ask each function or department to create an
Organisational Purpose Statement that clearly explains the overall role they play in helping the
company deliver its strategy. Again, review and sign off these statements at board level. Now ask
each departmental head/VP/director to review their current organisation design and all key activities
against this purpose statement, and prove that each element of their organisation is designed to
deliver the strategy.
They should review each activity (e.g. a project, process, task, report produced, etc.) and ask
themselves these questions:
1. How does this activity help our department meet its purpose and deliver our strategy?
2. Do we really need to do this activity at all? What if we stopped it all together?
3. Is there a smarter simple way to do this activity?
Inspired by the greats like Sir Isaac Newton and Dr. Eli Goldratt (Famous auhor of Theory of
Constraints) researchers - the authors- wanted to find out the staus and effects of Harmony in
Organisations in the Uttarakhand area which was feasible for the study due to the availability of
suitable respondents to the Questionnaire specifically designed for this purpose.
The Research methodology consist of getting feedback from respondents of industrial, business and
educational organizations in and around Dehradun area of Uttarakhand through a structured
Questionnaire ( Annexure I) with a sample size of about 200. Of this about 167 responses were found
valid and taken for Data Analysis carried out through Statistical techniques of Analysis of Means and
Bi-variate Analysis. Where appropriate Factor Analysis has been carried out to identify underlying
factors for improving organizational harmony. SPSS software is used for data analysis. Conclusions
from analysis and recommendations are also made at the end of the paper.
In order to assess the impact of various factors on harmony in organsations the responses received
through the structured questionnaire designed specifically for this purpose were analysed as indicated
below:
Though the sample is dominated by male participation, it is not that the Conclusions are biased. Both
genders have responded equally and the sample is O.K. in this regard.
Most of the respondents are graduates or otherwise professionally qualified up to about 92% so that
we can say that the feedback obtained is more reliable and representative
Table5: Income wise classification
Income classification is dominated by people who have a modest income of more than Rs.15, 000 a
month.
.909 .907 24
Sig. .000
In terms of organisational exposure both the less experienced new entrants and the more experienced
employees are represented in the sample to improve the validity of conclusions. Supervisory staff and
Initial Extraction
The individual goals are aligned with organization strategy in this organisation 1.000 .872
In this organization, an individual is aware of his role to achieve organization goals 1.000 .680
The current structure hinders achieving my goals 1.000 .698
There is cooperation among team members to achieve strategy 1.000 .677
The management is able to identify people who help achieving the organization
1.000 .783
strategy.
The management is able to identify members who hinder achieving strategy 1.000 .816
The employees have the skills to achieve the organizational goals 1.000 .834
My r organization is supportive of developing the skills 1.000 .690
Employees are aware of the key values and behaviors expected from them 1.000 .647
Our culture support such behaviors 1.000 .749
We have the supporting information system in my organization 1.000 .494
The performance reward system of organization support the behavioral changes 1.000 .677
Organisational performance appraisals are aligned to strategy. 1.000 .780
Organisation has a good performance measurement system 1.000 .603
Employees of this organization know clearly what is their role is to achieve strategy 1.000 .760
Employees are aware of how to do their job for achieving the goal 1.000 .758
I believe that strategy and tactic are inseparable pairs 1.000 .810
The recent changes have affected our roles 1.000 .755
I am well communicated about how the changes in our role will affect strategy 1.000 .679
There is time for gossip at our work place 1.000 .611
Employee always adhere to company policies 1.000 .802
Employees have cordial relationship with their colleagues 1.000 .720
Employees have conflict in their job. 1.000 .790
We have an environment where employees help their colleague who lacks the
1.000 .708
specific knowledge
Compo Initial Eigen values Extraction Sums of Squared Rotation Sums of Squared
nent Loadings Loadings
Total % of Cumulati Total % of Cumulat Total % of Cumulat
Variance ve % Varianc ive % Variance ive %
e
1 8.156 33.984 33.984 8.156 33.984 33.984 5.625 23.438 23.438
2 2.707 11.278 45.263 2.707 11.278 45.263 3.082 12.841 36.279
3 2.408 10.033 55.295 2.408 10.033 55.295 2.832 11.801 48.080
Component
1 2 3 4 5 6
The individual goals are aligned with organization
.777 -.359
strategy in this organisation
Employees of this organization know clearly what is
.747
their role is to achieve strategy
The management is able to identify people who help
.723 -.427
achieving the organization strategy.
Organisational performance appraisals are aligned to
.721 -.377
strategy.
The performance reward system of organization
.709
support the behavioral changes
Component
1 2 3 4 5 6
The management is able to identify members who hinder
.881
achieving strategy
The management is able to identify people who help achieving
.809
the organization strategy.
Employees of this organization know clearly what is their role is to
.774 .366
achieve strategy
On finding that data is reliable and sample is adequate through the Chronbach Alpha and KMO tests
(Ref: Table 9 & 10) further FACTOR ANAYSIS of data was carried out for identifying the
underlying variables for creating organisational harmony. After carrying out analysis as indicated in
Tables 11- 14 through SPSS 20 software which led to identification of underlying factors as listed in
Table 15, the data analysis was completed and following conclusions and inferences were made:
Major factors or inherent variables which have an impact in creating and sustaining organizational
harmony were identified as given below:
It is seen from the analysis of data that the above six factors have emerged as major contributors or
indicators of Organisational Harmony.
References
B. Web References
1 www.jstor.org/stable/25071699
2 www.info@simplicity-consulting.com
3 www.itstopswithme.humanrights.gov.au
4 www.pc.gov.au/__data/assets/pdf_file/0006/9438/ migrationandpopulation.pdf
5 http://foi.deewr.gov.au/documents/ageing-and-barriers-labour-force-participation-australia
6 www.asialink. unimelb.edu.au/__data/assets/ pdf file/0008/619793/
Developing_an_Asia_Capable_Workforce.pdf
7 http:// news.anu.edu.au/2009/06/17/minorities-find-it-harder-to-get-jobs
8 www.sbs.com.au/news/article/1756370/Job-hunters-change-foreign-sounding-names