Académique Documents
Professionnel Documents
Culture Documents
Execution
6
Business Plan Development Customer
development
(Steve Blank)
A document A process
Presents a finished product Presents present phase of project
Describes execution Describes development process
Target = all potential customers Target = specific early adopters
Focus on ROI Focus on traction & scalability
Predictive: scenarios Descriptive: next steps
Having all the right answers Having all the right questions
8
B-Plan Methodology
1. Ideation (customer and business model development)
2. Verification (feasibility study + market interaction)
3. Decision (Go / No Go / New Go)
4. Maturation
Customer development
Business model development
Product development
5. Definition
Business (Extended)
Concept Market Financials Strategies
model Team
Customer Development
Desk research >> Interviews >> Interactions >> Tests >> Sales >> Loyalty
Product Development
Faux-totype >> Prototype >> MVP >> MDP >> MAP >> Wow!
Confidential
Confidential
It is NOT an introduction
Jewel a luxury
Alon Rozen, Ecole des Ponts Business School 24
A problem worth solving: shark bite, mosquito bite or flu ?
Pain
High
Low
Frequency
Low High
Alon Rozen / cole des Ponts Business School 25
A business model is a system
Rozen / BPD
26
B-model as a value deliver y system...
Rozen / BPD
28
Ash Maurya: Lean Canvas
PRODUCT MARKET
A dynamic system,
everything is connected!
Distribution Costs
Customer
Marketing Experience
Income
&
statement
Strategy
Balance Sheet
Cash flow
31
GROWTH Model CUSTOMER Model PRICING Model REVENUE Model
VALUE PROPOSITION
Also note that not all of the business model sub-components are included in the description only the most
important/unique.
Job $75.00
Detailer $63.75 Gleamr
Gleamr $11.25
Much less value Less value for a The same value More value for a Much more value Different value
LOWER PRICE for lower price lower price for a lower price lower price for a lower price for a lower price
Much less value Less value for a The same value More value for a Much more value Different value
SIMILAR PRICE for a similar price similar price for a similar price similar price for a similar price for a similar price
Much less value Less value for a The same value More value for a Much more value Different value
HIGHER PRICE for a higher price higher price for a higher price higher price for a higher price for a higher price
MUCH Much less value Less value for a The same value More value for a Much more value Different value
for a much much higher for a much much higher a much higher for a much
HIGHER PRICE higher price price higher price price price higher price
DIFFERENT Much less value Less value for a The same value More value for a Much more value Different value
for a different different for a different different for different for different
PAYMENT payment payment payment payment payment payment
Alon Rozen / cole des Ponts Business School 39
Value proposition make it visual, simple and clear
Gleamr iPhone app and website.
Get an affordable, professional auto detail wherever you are, whenever you want
CONSUMERS
GREAT
SAVE TIME SAVE MONEY SATISFACTION
detailers come detailers compete for
to their home or office their business detailers work hard for
great reviews
DETAILERS
Filter by
Standardized services & prices Option to add tip after job
date/time/availability/ratin
Detailer can discount (bid) on Review required after job
gs/reviews/bid
the fly based on demand
Founders Managers
Who are the founders? Who is the boss?
Founder-business fit? Key positions?
Track record of success? Key first hires?
Key Hires
Competitive analysis
Market size Potential customers
(5 forces model)
# customers
/ users
Late
Early
Adopters
Adopters
Pioneers
Time
Alon Rozen, Ecole des Ponts Business School 56
Competitive analysis make it visual! (value mapping)
MORE CONVENIENT
Competitor
Logo
Gleamr
Competitor
Logo
Competitor
Logo
Competitor
Logo
Competitor
Logo
Competitor
Logo
LESS CONVENIENT
Copyright 2015 Gleamr. Created by PitchDeckCoach.com
Elements of the Marketing Program
Target
Customer (C)
Marketing
+ = Strategy
Marketing
Mix (4Ps)
+ = Marketing
Plan
Time-related
Details
Marketing
strategy
Distribution /
Product / service Promotion
Pricing strategy channel / sales
strategy strategy
strategy
Consumer
INFLUENCE ANALYZE
Behavior
Target
Operational marketing
10%
Marketing collateral
30%
Specialized press/media
Revenue
Sales +50%, +40%, +30%, +20%, +10%
Price +5% every year
Average purchase 100, +5% every year
Frequency 3 purchases/year on average
Growth
New customers +50%, +40%, +30%, +20%, +10%
Average purchase price growth +10% every year
Customer attrition 10% per year
Costs
Raw materials Stable over period
Insurance 1% of sales
Accounting
Loan amortized over 7 years Accelerated for fiscal purposes, straight line in P&L
Suppliers payment conditions 30 days year 1-3, 45 days year 4-5
Customers payment conditions 30 days year 1, 15 days year 2-5
Average inventory 15 days
Alon Rozen / BPD 65
Basic relationships
Identify Depreciation
Identify big Make sure it
maximum table
ticket items balances!
need (if assets)
Revenues
Detail sales by product/service/activity
Establish a Price Schedule as well as avg. price & purchase
Yearly growth should be explicit (in assumptions) & explained
Assumptions
All assumptions must be explicit, justified & explained!
Justify every assumption with an objective comparable
This is where you will be challenged and judged!
Alon Rozen, Ecole des Ponts Business School 68
Financial Analysis from Comparables
Identify a comparable (or industry) cost structure
o Create a simplified industry income statement
o Identify industry reference KPIs (COGS, EBITDA, Marketing %)
EBITDA f 31 2% 37 2% 42 2%
Interest i 45 3% 39 2% 32 2%
Notes: explanations for each line item: a) explain revenue model assumptions
and the line by line calculation of sales b) show a table of annual growth rates
with explanations c) breakdown main operating expenses d) a pie chart of the
Alon Rozen, Ecole des Ponts Business School 71
Example key assumptions: a) Sales
Y1 Y2 Y3
Y1 Y2 Y3
- 50% 100%
Growth Y2-Y1: the growth rate was extrapolated from our calculation of
average capacity utilization. However, this growth rate is similar to that of XXX
Hair Salon (see Comparable Analysis) in its second year.
Growth Y3-Y2: the growth rate was again extrapolated from capacity
utilization; it is slightly below that of XXX Hair Salon which posted 150%
growth in its 2nd year of business (source: XXX Hair Salon fiscal report).
Percentages
Percentages
Percentages
Percentages
Percentages
Insurances 8 0.5% 9 0.5% 10 0.5% 12 0.5% 13 0.5%
Payroll 198 13% 258 14% 247 12% 256 11% 264 11%
Marketing 233 15% 275 15% 314 15% 346 15% 376 15%
Amortization and Depreciation 206 13% 195 11% 188 9% 128 6% 123 5%
SGA 31 2% 37 2% 42 2% 46 2% 50 2%
Other taxes 16 1% 18 1% 21 1% 23 1% 25 1%
Other expenses 15 1% 16 1% 17 1% 18 1% 19 1%
Operating income (EBIT) 105 7% 272 15% 487 23% 699 30% 842 34%
Interest 45 3% 39 2% 32 2% 26 1% 19 1%
Pre-tax income (EBT) 60 4% 233 13% 455 22% 673 29% 823 33%
Income tax 20 1% 80 4% 156 7% 231 10% 282 11%
Net income 39 3% 153 8% 299 14% 442 19% 540 22%
Alon Rozen, Ecole des Ponts Business School 74
Simplified Balance sheet (3-5 years)
Simplified Balance Sheet ( 000) Y1 Y2 Y3 Y4 Y5
Fixed assets
Current assets
Cash and cash equivalents
Shareholders equity
Financial debts
Operating debts
Balance sheet total
Full balance sheet in the annex!
Alon Rozen, Ecole des Ponts Business School 75
Cash flow statements
A monthly breakdown of cash flows is needed at least
until the cash flow situation is sustainably positive.
o12 months minimum, often 18, 24 or 36 months.
Also, a 3-5-year annual cash flow statement (like P&L).
Two approaches to cash flow statements:
oThe net income to net change in cash flow approach
oThe cash in, cash out approach (more informative)
Accounts Accounts
Inventory
CCC = receivable + - payable
days
days days
Office + IT 5 70 28 17 10 8 8
Vehicles 4 20 5 5 5 5
Figure 12
As shown in figure 12
Breakeven
Breakeven the rapid
growth which begins in
year 3 allows the
company to break even
after 4.5 years. After this
period profitability grows
quickly as costs remain
stable
Alon Rozen, Ecole des Ponts Business School 81
Numbers tell a story
$$$ Story
The story should be evident from the numbers and vice versa!
Make sure both are saying the same thing, including in terms of
speed of growth, marketing budget and ambition!
Sales Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10
$USDM 0.5 1.0 2.0 3.0 4.2 5.7 6.8 8.0 9.0 10
Growth Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10
Costs Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10
$USDM 0.6 1.05 2 2.25 3.0 3.5 3.9 4.1 4.5 4.7
Profit Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10
P-O-S Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10
# 1 1 2 2 3 6 10 15 20 25
Revenue
Sales
Price
Average purchase
Frequency
Growth
Customer acquisition
Average purchase price growth
Customer attrition
New products / markets
Costs (not investment!)
Raw materials
IT / development
Accounting
Suppliers payment conditions
Customers payment conditions
Average inventory
Alon Rozen / cole des Ponts Business School 87
Risk Analysis
Risk Analysis: very different per project
oIf significant, in a dedicated Risk Section
oOtherwise in the section that is appropriate (Marketing,
Financials, Operations) depending on the primary nature of the
risks
Identify the primary risks for your project (if applicable use the risk
matrix template with severity & probability for each risk)
oProduct risk, market risk, customer risk
oHR (key man), operational risk, supply chain risk
oFinancial risk, cash flow risk, ...
Alon Rozen / BPD 88
Risk Matrix
Low Medium High Comments on
Probability Probability Probability mitigation
High
Severity
Medium
Severity
Low
Severity
Artistic rendering
Concept Diagram
Workflow
Operations Map of location (if physical)
Risk analysis
Alon Rozen, Ecole des Ponts Business School 95
Strategy
Define the overall strategy
Define the vision and ambition
Define your different strategies (as applicable) :
oMarketing (new product development, new market penetration)
oGrowth / Expansion (10x organic growth, expansion plan)
oPartnering
oOperational (outsourcing, logistics, )
oFinancial (how will you finance growth)
Link to phases and milestones
Alon Rozen, Ecole des Ponts Business School 96
Several strategies, one Strategy
Marketing
strategy
Financial
strategy
Growth
strategy
Operational
strategy
Strategy
Alon Rozen, Ecole des Ponts Business School 97
Strategy and Strategies
Marketing Growth Financial Other
Product / Business
Speed Operational
service strategy model
Distribution / Exit HR /
By (logical)
channel / sales Management /
phase strategy
strategy advisors
Strategic coherence
All strategies pointing in the same direction?
Are all strategies mutually compatible / reinforcing?
Alon Rozen, Ecole des Ponts Business School 99
Final elements
Alon Rozen, Ecole des Ponts Business School 100
Business Plan: Conclusion (1 page, optional) before Annex
We have performed rigorous analysis to prepare this business plan and the
business appears viable under all realistic scenarios.
Our concept of Najmi Sheep Farming is based on existing breeding techniques
with an experienced team, and has the potential to be a $55 million business
within 3 years in a market estimated at $500 million.
Based on our analysis, our concept differentiates itself from competitors in terms
of creating an organic luxury brand for sheep with high quality, high price and
high-end positioning.
Our strategy of starting in the UAE and then expanding to the entire Gulf Region
allows us to achieve rapid growth while minimizing risk.
The primary risks we have identified, notably low demand, can be managed or
turned into an opportunity by exporting or selling only during religious holidays
when demand is naturally high and price sensitivity is low.
Our financial projections show high margins (35-75% by activity) and a potential
return on investment of x3 in 5 years.
Alon Rozen, Ecole des Ponts Business School 101
Annexes (becoming close to extinction)
Purpose:
osupport information presented in the B-Plan
oReinforce the credibility of your project
For most elements now available upon request
Typically (still) includes :
oFounder and Management CVs
oDetailed competitive analysis (comparables)
oPhotos/drawings of product, prototype
oLOIs, MOUs, contracts, price quotes, rental agreements, orders,
oFull Financial Statements now available upon request
Alon Rozen, Ecole des Ponts Business School 102
What investors look for in a B-Plan
Realism, credibility, passion, and conviction
Dedication + skin in the game (so you cant run away easily)
A concept that is feasible and scalable
Product-market fit
Attractive market and target customer segment
Very innovative or very simple business model
Something special (a secret sauce)
Team-project fit
ROI in line with the risk (high-high, medium-low)