A Project REPORT

ON
LABOUR WELFARE PLANNING OF SSK
ENGINEERING COMPANY

In the partial fulfilment of Masters of Business Administration

SUBMITTED TO :
SUBMITTED BY :

Mr. RASHID HAMID

KARANPREET KAUR

Asstt. Prof. Mgt. Dept

M.B.A.3rd

SIMT, Nkd(Jal)
1525956

SATYAM INSTITUTE OF MANAGEMENT &TECHNOLOGY, NAKODAR (JAL)

 CERTIFICATE
The above mentioned project was carried out on "Labour Welfare Planning at SSK
Group Pvt. Ltd.". The project was undertaken towards the partial fulfillment of the Two
Years Full Time course of Masters in Business Administration. I have put my best attempt
to complete this project. A questionnaire was framed to study the impact of
advertisements on consumer buying behavior.

The final project is an integral part of the course curriculum of Master of Business
Administration (M.B.A.-IV Sem.). This particular project has been conducted on the
Human Resource Management. It also analyzes the Labour Welfare Facilities.

For this purpose the 100 respondents from Jalandhar has been chosen.

The research project has been divided into seven parts. The part of the project deals with
theoretical foundation of the research study. The second part contains brief reviews of
the researchers. In third part main objectives of the study are given. In fourth part,
research methodology is given, in which research design, sampling design, data
collection methods, tools of presentation and limitations are discussed. In the fifth part,
the presentation tools have been used to present the tables and figures in an attractive
manner. In the last phase of the report findings, suggestions, conclusions, reference and
annexure have been given.

1
 DECLARATION

This is to certify that Project Report on Labour Welfare Planning at SSK Group Pvt.
Ltd." submitted by me in Masters of Business Administration Program from Satyam
institution of management and technology, Nakodar Punjab technical university. This is
my original work and the project report has not formed the basis for the award of any
diploma, degree, associate ship, fellowship or similar other titles. It embodies the original
work done by me under the able guidance and supervision of MR AB. RASHID (Guide
& Faculty) Satyam institution of management and technology, Nakodar.

Project Guide
Mr.Rashid
(HOD) karanpreet kaur
M.B.A.

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 ACKNOWLEDGEMENT

I owe a debt to God The Almighty by whose kindness I have been able to clear
another chapter of my life.

Words are not sufficient to express the greatness for the help, guidance and knowledge
dispensed to me by Respected Supervisor, Mr. Rashid Lecturer in Management,
who helped me a lot in the compilation of this report.

Words never can but for the very pleasure of it, I express my sincere thanks to my
parents and dear friends whose love, affections, care and absolute involvement in my
day to day life, academic as well as personal, encouraged me to face problems cheerfully
and complete my work successfully.

I feel proud to be a part of this institution where I learnt a lot and spent some
unforgettable moments of my life .

Karanpreet kaur

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 TABLE OF CONTENT

Preface (i)

Declaration (ii)

Acknowledgement (iii)

Chapter No. TITLE PAGE NO.

1 INTRODUCTION 1-19

2 REVIEW OF LITERATURE 20-23

3 OBJECTIVES OF THE STUDY 24-25

4 RESEARCH METHODOLOGY 26-29

5 DATA ANALYSIS AND ITS INTERPRETATION 30-45

6 FINDINGS & SUGGESTIONS 46-49

7 CONCLUSION 50-51

BIBLIOGRAPHY 52

ANNEXURE
53-55
Questionnaire

CHAPTER 1
INTRODUCTION TO
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 LABOUR WELFARE

5
 LABOUR WELFARE
Labour welfare activity in India was largely influenced by the humanitarian approach.
During the early period of industrial development efforts towards workers welfare was
made largely by social workers, some religious leaders mostly humanitarian grounds as it
is well known fact that after the employee have been hired, trained & remunerated they
need to be retained & maintained for overall growth of an organization.

Welfare facilities have been mainly developed to look after the wellbeing of an employee
which ultimately leads to physical, mental & moral health of an employee.

The committee on labour welfare 1909 was set up by the government of India under
chairmanship of shri. R.K.Malviya revived at the functioning of the various statutory and
non-statutory welfare schemes in industrial establishments both in public and private
sector. The act makes detailed provisions in regards to various matters relating to welfare
of workers.

MEASURES OF LABOUR WELFARE:-

The necessity for labour welfare is felt all the more in our country because ours is a
developing economy aiming at rapid economic and social development. The need for
labour welfare was felt by the Royal Commission on Labour in 1931.The philosophy of
labour welfare and its necessity was mentioned in a resolution passed by the Indian
National Congress on fundamental rights and economic programed in its Karachi Session
in 1931.The resolution demanded that the organization of economic life in the country
must confirm to the principles of justice and it might secure a decent standard of living. It
also emphasized that the state should safeguard the interest of industrial workers and
should secure for them by suitable legislation a living wage, healthy conditions of work,
limited hours of work, suitable machinery for the settlement of disputes consequences of
old age sickness and unemployment.

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Employers are required to offer welfare facilities under different labour law these are
discussed as follows:-

THE FACTORY ACT 1948

Washing facilities to male & female workers separately.
Facilities for occasional rest for workers who works in standing position for long
hours.
Canteens where there are more than 250 workers are employed.
Shelters, rest room, & lunch rooms where over 150 workers are employed.
Welfare officer, if 500 of more workers are employed.

THE PLANTATION LABOUR ACT 1951

A canteen is 150 or more workers are employed.
Housing facilities for every worker & his family residing in the state.
Recreational facilities for workers & their children.
Educational arrangement in the state if there are 25 or more children workers,
between the age of 6 to 12.

THE MINES ACT 1951

Shelter for taking the food & rest if 50 or more workers are employed.
First-aid boxes & first-aid rooms if 150 or more workers are employed.
Pit-head baths & equipments with showers, sanitary latrines.
A canteen if employing 50 or more workers are employed.
A crche, if employing 50 or more female.

THE MOTOR TRANSPORT WORKERS ACT 1961

First aid equipment in each transport vehicle.
Medical facilities of the operating & hitting center.
Uniform, rain coats to conductors, drivers & line checking staff for protection
against cold & rain.

THE CONTRACT LABOUR ACT 1970

Washing facilities.
First-aid boxes equipped with prescribed contents.
Rest rooms or other suitable alternative accommodation where contract
labour is required to half at night connection with the work of an
establishment

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 WELFARE FACILITIES BY THE GOVERNMENT

The government of India has enacted several laws from time to time, these laws are
factory act 1948, the mine act 1952, the plantation labour act 1951, and so on.

It has been constitute welfare funds for the benefit of the employees. These funds have
been established in coal, mica, iron ore, limestone, and dolomite mines.

The welfare activities covered by these funds include housing, medical, educational, and
recreational facilities for the employees and their dependents. According to factories act
1948 welfare amenities are categorized in two main parts.

Statutory welfare facilities.

Non-statutory welfare facilities.

STATUTORY WELFARE FACILITIES:-

A statutory welfare amenity consists of those welfare facilities binding on employer

under law. And these facilities are as follows:-

Provision of crches and canteens.

Supply of drinking water.
Washing and bathing facilities.
First-aid Box.
Ambulance Room.
Rest shelter facilities.
Feeding facilities (canteen).
Medical facilities.

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 NON-STATUTORY WELFARE FACILITIES:-

Non-statutory welfare amenities are undertaken by employer themselves as a part of

social work. And these facilities are as follows:-

Educational facilities.
Recreation facilities.
Transport facilities.
Family planning.
Comparative credit societies.
Consumers comparative stores and fair price shop.
Distress relief and cash benefits.

Every factory should provide the statutory and non-statutory facilities depending upon

the size and economic status of the factory.

LABOUR WELFARE PLANNING

In India, it has been observed that the working condition of labour at work place is not
satisfactory. Workers are always in frustration and motivation level of workers is not

4
good. As we know that man is by nature an organic system not a mechanical one. The
input of energy such as food, water etc. are converted by him into outputs of behavior.
His behavior is determined by relationship between his characteristics as organic system
and the environment in which he moves. Motivation is positively correlated with
concepts of level of aspiration, degree of comfort he gets at work place.

It is rightly said that you can buy a mans time, you can buy a mans physical presence at
a given place but you cant buy his enthusiasm, initiative and loyalty. The management
thus has to maintain such environment at work place so that worker may perform his
duties willingly. It is possible only if management fulfill needs of labour.

DEFINITIONS

1) Oxford dictionary defines labour welfare as Efforts to make life worth living for
workmen.
2) According to ILO and regional conference welfare is Such service, facilities and
amenities which may be established outside or in vicinity of undertaking to enable
the person employed therein to perform their work in health and congenial
surroundings and to provide them with amenities conductive to good health and
high moral.

3) Labour welfare implies The setting up of minimum desirable standards and

provisions of facilities like health, food, clothing, medical assistance , education,
insurance, job, security, recreation etc. such facilities enable the worker and his
family to lead a good work life, family life and social life.

OBJECTIVES OF LABOUR WELFARE

Nowadays employment in a factory is recognized that state has vital concerns in

preventing exploitation of labour and insisting upon proper safeguards for health and

5
welfare of workers. The act and rules made there under impose numerous restrictions
upon the employer to secure to workers adequate safeguards for their health, physical
wellbeing and to ensure to them healthy conditions of life and work. So, objectives of
labour welfare areas follow:

Labour welfare provides social comfort to employees.

It provides intellectual improvement of employees.
To develop sense of responsibility and belongingness among employees.
To ensures that the working conditions for employees are of higher standard.
To build stable work force.
To reduce absenteeism and labour turnover.
To make employees lives good and worth living.
To boost productivity and efficiency at the workplace.
To provide healthy and proper working conditions.

SCOPE OF LABOUR WELFARE

Scope of Labour Welfare is very broad; however we have tried to include some main
aspects of it. The following list of labour welfare scope is not exhaustive:-

Working Environment:

Favorable working environment enhances efficiency of workers and includes proper

illumination, safety, temperature, ventilation, sanitation, cleanliness and canteen facilities.
Workplace sanitation and cleanliness is very important for making workplace favorable to
workers. Following points should be considered to make workplace favorable to workers.

Proper ventilation, lighting, temperature, cleanliness, seating arrangements etc.

Proper safety measures for workers should be there.
Sufficient urinals, lavatories and bathing facilities should be provided and cleaned
regularly.
Proper gardening and cleanliness of open spaces.
Pure drinking water should be provided.
Subsidized canteen services should be provided.

HEALTH FACILITIES:

Health center should be provided within factory.

Ambulance service should be provided within factory in case of any emergency.

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 Free medical checkup of workers and health and diet counseling of workers.
Availability of Doctor inside the factory for emergency.
Women and child welfare work.
Recreation facilities inside the organization
Education and library services.

GENERAL WELFARE PROGRAME:

Housing facilities for workers.

Family case work and counseling.

Economic welfare programs:

Subsidized consumer goods including grains, vegetables, milk, oil and other daily
requirements.
Banking services and credit facilities.
Health insurance schemes.
Bonus and profit sharing schemes.
Merits and Demerits of Labour welfare:

MERITS:-

Humanitarian Ground:-
Safeguards the socio-economic factors of the industries

Motivation and Retention of Employees

Minimizing the social evils

Boost up employees morale and create and improve sound IR

Create a sense of belongings among employees and to retain them.

Buys employee loyalty and Commitment to org.

General Ground:-
Meets the criteria's as a social security

Meet requirements of various legislations relating to fringe benefits: Providing welfare

measures makes the employers to meet the obligations of the statutory requirements of
various welfare and social security legislations

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 Provide qualitative work environment and work life.

Provide security to the employees against social risks like old age benefits and
maternity benefits.

Meet trade union demands such as life insurance, beauty clinics etc. for the members
etc.

DEMERITS

Cost to the Employer: - providing welfare measures to the employees And their family
members invariably increases cost of labour to the Employers.

As a matter of right: - Employees and their family members feel that they have a legal
right to get welfare measures. Therefore, employees sometimes may not be satisfied and
loyal to the organizations. In fact, satisfied needs are no longer motivators.

3. Discrepancies and de motivation: - Employers may commit some

mistakes while providing welfare measures, which may lead to discrepancies.
These situation lead to employee de-motivation.

LABOUR WELFARE IN INDIA

CENTRAL GOVERNMENT:-

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The central government has been to constitute welfare funds for the benefit of the
employees. These funds have been established in coal, mica, iron-ore, limestone, &
dolomite mines. These welfare activities covered by these funds include housing,
medical, educational & recreational facilities for employees & their dependents.

STATE GOVERNMENT:-
The implementation of many provisions of various labour laws rests with the state
government. State government run health centers, educational centers, etc. for the welfare
of the workers.

EMPLOYEES:-
Many employers provide voluntarily welfare facilities along with the statutory welfare
facilities. This includes residential lease accommodation to employees, medical
&transport facilities.

TRADE UNIONS:-
Trade unions are supposed to raise the welfare of workers and naturally they are expected
to provide certain welfare facilities to their members.

VOLUNTARY ORGANISATIONS:-
Some social welfare and charitable organizations conduct social welfare activities which
are useful to all sections of the society including industrial workers.

LABOUR WELFARE OFFICER (sec.49)

9
The state government may prescribe the duties, qualifications and conditions of service of
welfare officers appointed under the provision of the factories act.

Schedule 49 of the act provides that in every factory wherein 500 or more workers are
ordinarily employed, the employer shall appoint at least one welfare officer. The officer is
expected to act as an advisor counselor, mediator and officer between the management
and the labour.

QUALIFICATION:-
Rules formed by most state require a labour welfare officer to have a minimum
qualification a university degree or master degree or diploma in social science or social
welfare diploma from a recognized institute, with the knowledge of local language where
the establishment or organization situated.

He should passed viva-voice test conducted by the commissioner of labour& he has got
himself enrolled in the list of welfare where officers maintained by the commissioner of
labour.

FUNCTIONS OF LABOUR WELFARE OFFICER:-

Maintenance of industrial peace.

Enforcement of labour laws.
Ensuring minimum wages to the workers.
Settlement of industrial disputes & complaints.
Publication of awards.
Providing compensation in case of accidents on the job.
Settlement of claims.
Registration of trade unions.
Ensuring equal remuneration to the female workers.
Completion of labour statistics.

DUTIES OF LABOUR WELFARE OFFICER:-

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To Act as a negotiating officer.

To shape and formulate labour olive.

To establish contact.

To deal with wages and employment.

To prevent from anti-social activities.

To bring about peaceful settlement.

To comply with provision of factory.

To promote relation between the factory and workers.

To encourage formation of committees.

To secure provision of amenities.

To help factory management in regulation Leave.

To secure welfare provisions.

To advice factory managements.

WELFARE FACILITIES AT SSK GROUP

COMPANY PVT LTD

11
WASHING FACILITIES (sec.42):-
Adequate and suitable facilities for washing is provided and maintained for the use of the
workers therein. Separate and adequately screened facilities are provided for the use of
male and female workers. Facilities are conveniently accessible and shall be kept clean.

SETTING FACILITIES (sec.44):-

In FBPL arrangements for sitting is provided and maintained for all workers obliged to
work in a standing position, in order that they may take advantage of any opportunities
for rest which may occur in the course of their work.

FIRST-AID FACILITIES (sec.45):-

In FBPL first-aid is provided and maintained so as to be readily accessible during all
working hours first-aid boxes or cupboards equipped with the prescribed contents, and
the number of such boxes or cupboards is provided and maintained is not less than one
for every one hundred and fifty workers ordinarily employed at any one time in the
factory.

CANTEEN FACILITIES (sec.46):-

At FBPL there are round about 300 workers & employees, for whom there is canteen
facility. Every worker & employee is served with tea/coffee every day in the morning and
in the evening. Every worker gets 26 coupons from the canteen for his use, these coupons
are not compulsory for every worker; the worker who brings his own tiffin from house
does not need to buy these coupons from the canteen

SHELTER, RESTROOMS & LUNCHROOMS FACILITIES (sec.47):-

In SSK Group a provision of shelter, restroom & lunchrooms is provided and maintained
at suitable place where workers can eat meals brought by them. However a canteen is

12
also there in the factory. Lunch and restrooms are sufficiently lightened, ventilated &
cooled.

TRANSPORTATION FACILTIES:-
At SSK Group there is a bus for the pick-up & drop service of the workers. The
transportation facility is from Jalgaon railway station to the factory. The transportation
cost is incurred by the worker as Rs.200, every month 200rs is deducted from the salary
of the workers using this transportation facility.

SAFETY EQUIPMENTS FACILITIES:-

At SSK Group, Every worker has to wear the safety equipment needed in the workshop,
the safety equipment are shoes, uniform, goggles, gloves etc. The cost of the safety
equipment is incurred by the company and also its maintenance is done by the company.

RECREATIONAL FACILITIES:-
At SSK Group, there are recreational activities for the employees and for the workers on
the dassera festival. In this recreational activity the company provides free lunch &
snakes for the workers. And also some games & enjoyable activity is played in the
factory premises.

Yearly trips are organized by the company during Diwali or dassera, to motivate the
employee/worker. All the expenses will be bound by the company including travelling,
loading & boarding.

ACCOMODATION FACILITIES:-
At SSK Group, free accommodation is provided by the company only for contract
employees/workers.

WORKING HOURS AT SSK GROUP COMPANY PVT LTD

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WEEKLY HOURS (sec 51):-
In SSK Group an adult worker is required or allowed to work in a factory for not more
than forty-eight hours in any week.

WEEKLY HOLIDAYS (sec 52):-

Depending on the power shutdowns company decides its weekly off, in SSK Group the
weekly off is on Thursday, because on that day the town has its weekly power shutdowns.

The office staff has its weekly off on Sunday.

COMPENSATRYLEAVES (sec 53):-

In SSK Group the workers already has several types of leaves per year which are:-

a. Causal leave for 6 days per year.

b. Sick leave for 6 days per year.
c. Privilege leave for 18 days per year.

Causal leave laps every year.Sick leave can be carry forward for three years.Privilege
leave is also carrying forward for three years.

DUITY HOURS (sec 54):-

In SSK Group an adult worker is required or allowed to work in a factory not for more
than eight hours in any day. So to full fill the production needs the factory has divided its
work hours in time shifts
1st shift: - 6.30am to 3.00pm
Gen shift: - 8.30am to 5.00pm
2nd shift: -3.00pm to 11.30pm

For rest (sec.55):-

The periods of work for adult workers in a factory each day is fixed and no period shall
exceed five hours and that no worker shall work for more than five hours before he has
had an interval for rest of at least half an hour.

Spread over (sec.56):-

14
The period of work of an adult worker in a factory is arranged in such a way that
inclusive of his intervals for rest under section 55; they shall not spread over more than
ten and a half hours in any day, Including his over time.

Extra wages for overtime (sec.59):-

Where a worker works in a factory for more than eight hours in any day or for more than
forty-eight hours in any week, he shall, in respect of overtime work, be entitled to wages
at the rate of twice his ordinary rate of wages.

Restriction on double employment(sec.60):-

No adult worker is required or allowed to work in any factory on any day on which he
has already been working in any other factory, he is not allowed to work in any other
factory simultaneously.

Register of workers (sec.62):-

The manager of the factory maintains a register of adult workers, to be available to the
Inspector at all times during working hours, or when any work is being carried on in the
factory, showing:-

The name of each worker in the factory.

The nature of his work.

The group, if any, in which he is included.

Where his group works on shift, the relay to which he is allotted.

REASON FOR SELECTING THE TOPIC

15
India has much greater need and importance of labour welfare than any other country.
There are certain deficiencies in Indian labour force those are not found in other
countries. It is because of those defects and deficiencies the importance of labour welfare
activity in our country has been very much.

In India, even today the workers are no united into a class. Keeping in view the numbers,
labor Union movement is still in its infancy. Even if the labor union that does exist, there
is a lack of enlightened leadership, and there is no unity between these unions
themselves. In absence of properly organized labor Union the workers can neither, place
their demands effectively before the employer, nor can they think clearly and
systematically of their own interests. As this is force lacking in India, it is essential that
the welfare of laborers in the country be efficiently looked after by the employers and the
Government.

As compared with other countries, the percentage of educated workers is very low, most
of them being illiterate. Consequently, they are not in a position to receive advanced
industrial training, understand the problems in industries their own interests and those of
nation as a whole. This can prove a source of harm not only to the workers but also to the
country.

Following motives and considerations have promoted employers to provide welfare

measures:

(1) It is helpful in winning over their employees loyalty and to combat trade unionism.

(2) It builds up a stable labour force by reducing labour turnover and absenteeism.

(3) It raises the morale of workers. A feeling is developed among the workers that they

are being looked after properly.

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(4) One of the reasons for provision of welfare activities in recent times by certain

employers is to save themselves from heavy taxes on surplus.

(5) The motive behind provision of welfare activities by some companies is to enhance

their image and to create an atmosphere of goodwill between the labour and management

and also between management and the public.

COMPANY PROFILE
The oldest manufacturer of electrical switches, SSK offers a

comprehensive range of electrical switches, MCBs, Dbs, LEDs,

17
Switchgears, Wire and Cables and Electrical Enclosure Systems. Out of our

huge range of products our customers can pick up any product with

confidence that they have purchased the best. We have always been

proud Indians and we know that our products cannot be matched by

quality or aesthetics.

80 Years Of Electrical Excellence.

We are the first company that produced an electrical switch on the soil of India in 1935
with a firm determination that we are second to none. A super high quality range of
products was launched in competition with the imported switches which were the only
ones available then. In the last 80 years our products have satisfied uncountable number
of customers. Continuing our tradition of quality, research and development and our
dedication in producing exclusive and high quality products. We now present a large
range of modular switches with original designs with no parallel.

Compa
ny SSK Engineering Company
Name

AddressP.O. Box No. 8

Kapurthala 144 601
Punjab
Phone
+91-01822-232587, 232956
No.
Fax No. +91-01822-232668
Email sskltd@xtcmail.com
Establis
1935
hed in

Products Ranges Electrical Wiring Accessories & Products of

assorted designs & colors.

18
 Copper, Silver, Brass Parts of various
specifications manufactured from material
having the best Electrical/Mechanical Properties.

Brass, Copper and Phosphor Bronze, Sheet Parts

of various specifications and designs.

Machine & Wooden Screws of assorted sizes and

specifications.

Facilities (a) Modern Tool Room.

(b) Lab with latest equipments.
(c) R & D cell.

Quality Certification Most of SSK products carry Bureau of

Indian Standard Certification Mark
ISO 9002 in process.

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20
21
 CHAPTER 2
REVIEW OF LITERATURE

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 REVIEW OF LITERATURE
1. A study was conducted on welfare measures by KIRABAKARAN (1983) his
findings are as follows Dunlop India Ltd, has under taken a number of welfare
measures in addition to statutory provision. Majority of the workers and staff are
satisfied about the welfare facilities provided by the concern. S.KUMAR (1993),
A study on the Labour welfare measures in AFT Ltd Pondy. The author
concluded the objective of the study is to find out the welfare facilities provided
on the AFT and the employees suggestion and opinion about welfare measures by
using structure questionnaire and by concluding personal simple random sample
for a sample of 100. The study revealed the welfare measure provided by the
company was adequate except for a few systems like housing scheme and pension
scheme. JOHRI C.K AND SHARMA D.I, Financing and administration of
labour welfare Sri Ram centres for industrial relation 1968, New Delhi. Analysis
on the lines of important aspect tobe much more deficient is considered as a favor
by the employer to employee in terms of providing facilities like having education
and recreation. R.NAJEED (1996), labour welfare measure in Tanjore
Corporation spinning mills ,Manalmedu. The main objective of his study is to
identify the worker welfare measure and to anlysis the problem in the
implementation of the welfare measure to identify the need for improved working
condition. Labour welfare may be viewed as total concept, as a social concept
and as a relative concept.

1. 2. K.Srikanth July 2004. The productivity of an organization is dependent on

occupational health and employee well being. He concluded the research
addressing occupational health and employee well being concentrates on 4 major
areas in organizational psychology, job insecurity, work hours, control at work
and managerial style. The height enedpressure can impact their behavior towards
employees. S.K.SRIVASTRA (2004) in a study on Impact of labour welfare on
employee attitudes and job satisfaction, found that, if the management goes on

23
 working for welfare of labourers,the labourers feel satisfied with their job and the
get the motivation towards their work. For the study two hundred workers were
selected from private and public sector with the help of incidental sampling
method and both the sectors have been taken from Kanpur city. Further the result
of the study indicated that welfare activities/facilities affect the workers attitude
towards management and job satisfaction in both sectors.HRM REVIEW-
EMPLOYEE HEALTH AND WELLNESS SUMATHI REDDY
2006.Employee health and wellness is a key concern for employers and
employees alike. Intense competition, tendency for a more materialistic life and
intensification of work due to modern production and processing technology are
some of the factors contributing towards animbalanced life style. Unless
conscious measures are taken relating to health and wellness, it will lead to loss of
productivity and working days and loss of valuable talent.

2. 3. According to Mr. Robert (2006) Employee welfare in general, these are the
benefits that an employee must receive from his/her company, like allowances,
housing for those companies who provides, transportation, medical, insurances,
food and some other way where the employee has rights to demand. According to
MR. RAVIKUMAR (2003) Welfare includes anything that is done for the
comfort and improvement of employees and is provided over and above the
wages. Welfare helps in keeping the morale and motivation of the employees high
so as to retain the employees for longer duration. The welfare measures need not
be in monetary terms only but in any kind/forms. Employee welfare includes
monitoring of working conditions, creation of industrial harmony through
infrastructure for health, industrial relations and insurance against disease,
accident and unemployment for the workers and their families. According to MR.
R. PRADEEP (2009) Employee welfare is a comprehensive term including
various services, benefits and facilities offered to employees & by the employers.
Through such generous fringe benefits the employer makes life worth living for
employees.Welfare includes anything that is done for the comfort and
improvement of employees and is provided over and above the wages. Welfare

24
 helps in keeping the morale and motivation of the employees high so as to retain
the employees for longer duration. The welfare measures need no tbe in monetary
terms only but in any kind/forms. Employee welfare includes monitoring of
working conditions, creation of industrial harmony through infrastructure for
health, industrial relations and insurance against disease, accident and
unemployment for the workers and their families.

3. 4. According to WIKIPEDIA Welfare is the provision of a minimal level of

wellbeing and social support for all citizens. In most developed countries, Welfare
is largely provided by the government, in addition to charities, informal social
groups, religious groups, and inter-governmental organizations. In the end, this
term replaces "charity" as it was known for thousands of years, being the
voluntary act of providing for those who temporarily or permanently could not
provide for themselves.

25
 CHAPTER 3
OBJECTIVE OF THE STUDY

26
 OBJECTIVE OF THE STUDY
To study & understand employees satisfaction level towards the welfare measures
at SSK Group & to ascertain whether the welfare measures are being
implemented effectively at SSK Group.
To analyze the effect of welfare measures in improving productivity of the
employees at SSK Group &to suggest appropriate welfare measures to improve
the employee productivity.

SCOPE OF THE STUDY

The project is conducted at SSK Group so, automatically overall scope of my project is
limited to SSK Company only and there are various factors which depend upon proper
management and welfare amenities provided by company.

The scope of welfare and multiplicity of factors affecting on it call for an increasingly
analytical approach in managing such amenities.

27
 CHAPTER 4
RESEARCH METHODOLOGY

28
 RESEARCH METHODOLOGY
Research methodology is a way to systematically solve a research problem. It may be
understood as a science of studying how research is done scientifically .In it we study the
various steps that are generally adopted by a researcher in studying his research problem
along with logic behind them .It is necessary for the researcher to know not only how to
develop indices or test but also to calculate and how to particular research technique and
also to know which of these methods are relevant and which are not and what would they
indicate and why.

RESEARCH DESIGN:

This research project have a specific frame work for collecting data in a effective
manner. Such framework is called as research design. A research design is the
arrangement of conditions for the collection and analysis of data in a manner that aims to
combine relevance to research purpose with economy in procedure. My research is
descriptive in nature. So after careful relocation I interviewed only those respondents
who to SSK Group products. The research design which is used in this project work is
descriptive. Descriptive research is used to obtain information concerning the current
status of the phenomena to describe "what exists" with respect to variables or conditions
in a situation.

SAMPLING DESIGN

It is a definite plan for obtaining a sample from a given population. It refers to the
technique or the procedure the researcher would adopt in selecting items for the sample.
The sampling plan or design calls for the following decisions:

Sample Universe: Sample Universe is the largest entity to be described, of which

the sample is a part. The universe of the study is only those respondents who
which SSK Group products.

29
 Sample Unit : It is necessary to develop a sampling frame so that everyone in the
target population has an equal chance of being sampled. The sample unit
pertaining to study is respondents of Jalandhar city.

Sample Size : The sample size of 100 served the purpose of the study.

Sample Technique : The sampling method used is non-probability convenience

sampling (where the researcher selects the most accessible population members
from which to obtain information).

DATA COLLECTION AND ANALYSIS

Data Collection :- The researcher can get two types of data:

a) Secondary Data

b) Primary Data

Secondary data

Any data which have been collected earlier for some purpose are the secondary
data. Indirect collection of data from sources containing past or recent past
information like companys brochures, annual publication, books etc. Secondary
sources used are:

Text books

Journals

Internet sites

Primary Data

30
 Primary data is a data which did not exist earlier and is being collected by the
researcher first time for its specific objectives. The primary data is collected
through questionnaires by conducting personal interview.

Tools of Presentation and Analysis

The presentation tools have been used to present the facts and figures in an attractive
manner. The details of the same exhibits have been also mentioned alongside for the easy
reference of the readers. Following main presentation tools have been used for better
exhibition of the data:

Tables & Graphs

OTHER METHODS:-
More of the data is impossible due to time, the manpower and other constrains to involve
the entire population or universe of study. Often it suffices to seek data from a part or
sample population. This implies that appropriate sampling plan need to be devised. I
have used the methods for collecting the primary data as follows:-

Observation Method.
Questionnaire Method.

31
32
 CHAPTER 4
DATA ANALYSIS &
INTERPRETATION

33
 DATA ANALYSIS
Q1. Are you aware about the various welfare facilities provided to you by the company?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

YES 40 80%
NO 6 12%
NONE 4 8%
TOTAL 50 100%

RESPONSES (ssk company)

4
6
YES
NO
NONE

40

INTERPRETATION:-
From the above graph we can say that 80% of the employees are aware about the various
welfare facilities provided by the company, whereas 12% employees are not aware about
it & 8% employees did not respond to the question.

34
Q2. Do you feel that the working conditions in the company are comfortable?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

YES 35 70%
NO 10 20%
NONE 5 10%
TOTAL 50 100%

RESPONSES

10 YES
NO
NONE
35

INTERPRETATION:-
From the above graph we can say that 70% of the employees are comfortable with the
working condition of the company, whereas 20% employees are not & 10% employees
did not responded to the question.

35
Q3. Does personnel department give you enough information regarding welfare
facilities?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE

YES 40 80%
NO 5 10%
NONE 5 10%
TOTAL 50 100%

RESPONSES

5
5
YES
NO
NONE

40

INTERPRETATION:-
From the above graph we can say that 80% of the employees get the information
regarding welfare from their personnel department. Whereas 10% employees say that
they dont gets enough information regarding welfare from their personnel department, &
10% employees did not respond to this question.

Q4. Are you satisfied with the welfare facilities provided to you by the company?

36
LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)
SATISFIED 36 72%
DIS-SATISFIED 4 8%
NONE 10 20%
TOTAL 50 100%

RESPONSES

10

SATISFIED
4 DIS-SATISFIED
NONE
36

INTERPRETATION:-
From the above graph we can say that 72% of the employees are satisfied with the
welfare facilities provided by the company. Whereas 8% employees are not satisfied with
the welfare facilities, & 20% employees did not respond to the question.

Q5. Do you agree that welfare facilities help to improve performance at workplace?

37
LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)
AGREE 45 90%
DIS-AGREE 3 6%
CANT SAY 2 4%
TOTAL 50 100%

RESPONSES

3 2

AGREE
DIS-AGREE
CAN'T SAY

45

INTERPRETATION:-
From the above graph we can say that 90% of the employees agree that welfare facilities
help to improve performance at work place. Whereas 6% of the employees dis-agree to
this, & 4% employees did not respond to the question.

Q6. Are you satisfied with the first-aid facility in the factory?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE

38
SATISFIED 38 76%
DIS-SATISFIED 7 14%
NONE 5 10%
TOTAL 50 100%

RESPONSES

1.4
7

SATISFIED
DIS-SATISFIED
NONE

38

INTERPRETATION:-
From the above graph we can say that 76% of the employees are satisfied with the first-
aid facility in the factory. Whereas 14% employees are dis-satisfied with it, & 10%
employees did not respond to this question.

Q7. Are you satisfied with drinkingwater& other basic facilities provided to you by the
company?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

39
SATISFIED 39 78%
DIS-SATISFIED 9 18%
NONE 2 4%
TOTAL 50 100%

RESPONSES

1.4
9
SATISFIED
DIS-SATISFIED
NONE

39

INTERPRETATION:-
From the above graph we can say that 78% of the employees are satisfied with the
drinking water and other basic welfare facilities provided to them. Whereas 18%
employees are dis-satisfied with it, & 4% employees did not respond to this question

Q8Are you satisfied with the safety measures of the employees at the workplace?

LABLE NAME NO.OF EMPLOYEES PERCENTAGE (%)

SATISFIED 46 92%

40
DIS-SATISFIED 2 4%
CANT SAY 2 4%
TOTAL 50 100%

RESPONSES

2 1.4

SATISFIED
DIS-SATISFIED
CAN'T SAY

46

INTERPRETATION:-
From the above graph we can say that 92% employees are satisfied with the safety
measures in the factory. Whereas 4% employees are dis-satisfied with it, & 4%
employees did not respond to the question.

Q9 Are you satisfied with all security measures of the company for your job and future?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

SATISFIED 41 82%
DIS-SATISFIED 5 10%

41
NONE 4 8%
TOTAL 50 100%

RESPONSES

4
5
SATISFIED
DIS-SATISFIED
NONE

41

INTERPRETATION:-
From the above graph we can say that 82% of the employees are satisfied with the safety
measures of the company for their job & future. Whereas 10% employees are dis-
satisfied with it, & 8% employees did not respond to the question.

Q10. Do you agree that the trade unions play any role for providing you the welfare
facilities?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

AGREE 25 50%
DIS-AGREE 17 34%
CANT SAY 8 16%

42
TOTAL 50 100%

RESPONSES

8
AGREE
25 DIS-AGREE
17 CAN'T SAY

INTERPRETATION:-
From the above graph we can say that 50% employees agree that trade unions play
important role in providing welfare facilities to them. Whereas 34% employees dis-agree
to this, & 16% did not respond to this question.

Q11. Does your organization support you for continuing your education & personnel
growth?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

YES 46 92%
NO 2 4%
NONE 2 4%
TOTAL 50 100%

43
 Sales

2 2

YES
NO
NONE

46

INTERPRETATION:-
From the above graph we can say that 92% employees say YES that company supports
them for their education and personnel growth. Whereas 4% employees say NO to this, &
4% employees did not respond to this question.

Q12. Do you feel that you are paid fairly for your job function? Are you satisfied from
your salary and compensation?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

SATISFIED 39 78%
DIS-SATISFIED 8 16%
NONE 3 6%
TOTAL 50 100%

44
 RESPONSES

3
8
SATISFIED
DIS-SATISFIED
NONE

39

INTERPRETATION:-
From the above graph we can say that 78% employees are satisfied with the present
salary and compensation. Whereas 16% employees are dis-satisfied with the salary and
compensation, & 6% did not respond to this question.

Q13. Are you satisfied with present working conditions to keep you efficient and healthy?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

SATISFIED 40 80%
DIS-SATISFIED 5 10%
NONE 5 10%
TOTAL 50 100%

45
 RESPONSES

5
5
SATISFIED
DIS-SATISFIED
NONE

40

INTERPREATION:-
From the above graph we can say that 80% employees are satisfied with present working
condition to keep them efficient and healthy. Whereas 10% employees are dis-satisfied&
10% employees did not respond to this question.

Q14. Would you like to join another organization with the same salary?

LABLE NAME NO.OF EMPLOYEES PERCENTAGE (%)

YES 10 20%

NO 35 70%

CANT SAY 5 10%

TOTAL 50 100%

46
 RESPONSES

5
10
YES
NO
CAN'T SAY

35

INTERPREATION:-
From the above graph we can say that 20% of the employees say YES that they can join
other organization on the same salary. Whereas 70% employees say NO that they cannot
join other organization on the same salary, & 10% employees did not respond to this
question.

Q15. Are you satisfied with the cleanliness of latrines& urinals?

LABLE NAME NO. OF EMPLOYEES PERCENTAGE (%)

SATISFIED 29 58%
DIS-SATISFIED 12 24%
NONE 9 18%
TOTAL 50 100%

47
 RESPONSES

1.4
12 SATISFIED
DIS-SATISFIED
NONE
29

INTERPRETION:-
From the above graph we can say that 58% employees are satisfied with the cleanliness
of latrines & urinals. Whereas 24% employees are dis-satisfied with the cleanliness of
latrines & urinals, & 18% employees did not respond to this question.

CHAPTER 6
48
 FINDING &
SUGGESTIONS

FINDING OF THE STUDY

The company is having excellent provisions in providing welfare facilities, which is in

accordance of the requirements of various statutes.

I have found that 80 of the employees are aware about the welfare facilities
provided by the company & 12% are not aware of it whereas 8% of the
employees did not responded to the question.

49
 I have found that 70% of the employees are comfortable with the working
condition of the company, 20% of the employees are not comfortable, whereas
10% employees did not respond to the question.

I have found that 80% of the employees get the required information regarding
welfare from the management, 10% employees said that they dont get the
information & 10% did not respond to the question.

I have found that 72% of the employees are satisfied with welfare facilities
provided by the company, 8% employees are not satisfied whereas 20% of the
employees did not respond to the question.

I have found that 90% of the employees agree that proper welfare facilities help to
improve the performance at work place, 6% employees dis-agree to this, & 4%
employees did not respond to the question.

I have found that 76% of the employees are satisfied with the first-aid facility in
the factory, 14% employees are dis-satisfied with it, 10% did not respond to this.

I have found that 78% of the employees are satisfied with the facility of drinking
water and other basic facility, 18% employees are dis-satisfied with it & 4% did
not respond to the question.
I have found that 92% of the employees are satisfied with the safety measures in
the factory, 4% are dis-satisfied & 4% did not respond to the question.

I have found that 82% of the employees are satisfied with safety measures of the
company for their future job, 10% employees are dis-satisfied & 8% did not
respond to the question.

I have found that 50% of the employees agree that trade unions play an important
role in providing welfare facilities to the, 34% employees don not agree to this, &
16% employees did not respond to the question.

I have found that 92% employees say YES that company supports them in
education & personal growth, 4% say NO, & 4% did not respond to the question.

50
 I have found that 78% of the employees are satisfied with the present salary &
compensation, 16% employees are dis-satisfied with it, 6% did not respond to the
question.

I have found that 80% of the employees are satisfied with the present working
condition to keep them efficient and healthy, 10% employees are dis-d\satisfied
whereas, 10% employees did to respond to the question.

I have found that 20% of the employees say YES that they can join other
company with the same salary, 70% employees say NO & 10% did to respond to
the question.

SUGGESTIONS

Company can improve the quality of work life And Communication.

The maintenance of the urinals is comparatively not good; it should be cleaned

time to time and should be maintained properly, keeping in mind the basic health
of the employees.

The present working condition should be improved more and more for comfortable
working atmosphere.

Management should provide required welfare facility information to the

employees.

Sanitation facilities must be improved by considering hygienic condition at the

work place.

Medical facilities should be improved.

51
 Annual & festival bonus has to be increased for the employees.

Loans & advances have to be improved which helps the employees to satisfying
financial needs.

CHAPTER 7
CONCLUSION
BIBILOGRAPHY

52
 ANNEXURE

CONCLUSION
These are as follows:-

Employees of SSK Group pvt. Ltd should be assigned with the variety of job
responsibility.

Employees are satisfied and the job performance given by them can be seen as a
result of their satisfaction.

Employees agree that trade union is helpful in providing welfare facility.

Some employees think that welfare facilities are helpful for improving performance at
workplace.

The company has provided reasonable working conditions & such facilities to ensure
a certain level of welfare.

53
 BIBLIOGRAPHY

References
BOOKS:

Human Resource Management, Tata Mac Graw Hill, 3 rd Edition

SubhaRao, Human Resource and personnel Management, Himalaya

Publishing House.

Effectiveness of Training and Development, Everest Publishing

House.

Effective Human Resource Training And Development Strategy,

Himalaya Publishing House.

Websites
a. http://www.Wikipedia.com/
b. http://www.hronline.com/
c. http://www.managementparadise.com
d. http://images.google.com/
e. http://Studymba.com/

54
 ANNEXURE
We are conducting A qualitative Research at SSK COMPANY concerning welfare
facilities provided. We hereby request you to kindly fill the form below and convey your
Feedback.

Employee Name: ..

Tenure of Service: .

Q1. Are you aware about the various welfare facilities provided to you by the company?

o Yes
o No

Q2. Do you feel that the working conditions in the company are comfortable?

o Yes
o No

55
Q3. Does personnel department give you enough information regarding welfare
facilities?

o YES
o NO

Q4. Are you satisfied with the welfare facilities provided to you by the company?
o YES
o NO

Q5. Do you agree that welfare facilities help to improve performance at workplace?
o YES
o NO

Q6. Are you satisfied with the first-aid facility in the factory?
o YES
o NO

Q7. Are you satisfied with drinkingwater& other basic facilities provided to you by the
company?
o YES
o NO

Q8Are you satisfied with the safety measures of the employees at the workplace?

o YES
o NO

Q9 Are you satisfied with all security measures of the company for your job and future?

o YES
o NO

Q10. Do you agree that the trade unions play any role for providing you the welfare

facilities?
o YES
o NO

56
Q11. Does your organization support you for continuing your education &personnel

growth?

o YES
o NO

Q12. Do you feel that you are paid fairly for your job function? Are you satisfied from
your salary and compensation?

o YES
o NO

Q13. Are you satisfied with present working conditions to keep you efficient and healthy?

o YES
o NO

Q14. Would you like to join another organization with the same salary?

o YES
o NO

Q15. Are you satisfied with the cleanliness of latrines & urinals?

o YES
o NO

57