OFFICE

OF THE
CHIEF ADMINISTRATIVE OFFICER
231 May Street South
THE DISTRICT OF THUNDER BAY SOCIAL Thunder Bay, ON P7E 1B5
SERVICES ADMINISTRATION BOARD Telephone: 807.766.2103 or 2106
Toll-free: 1.877.281.2958
Fax: 807.345.6146
www.tbdssab.ca

MEDIA RELEASE
The District of Thunder Bay Social Services Administration Board (TBDSSAB) Introduces
Strategic Plan 2020

March 28, 2017 The District of Thunder Bay Social Services Administration Board
(TBDSSAB) introduced their Strategic Plan 2020 today which focuses for the next three years
on achieving Excellent Services, Success for the People We Serve and a Healthy Organization.

This Strategic Plan will guide TBDSSAB through 2017-2020 to achieve positive outcomes for
the most marginalized people in our communities. It focuses on priority areas reflecting the
District of Thunder Bays needs for quality social services delivered in a cost effective manner,
said Bob Katajamaki, Chair of the TBDSSAB Board of Directors.

The Plan is based on an environmental scan of the District of Thunder Bay from July through
November 2016 which benefited from:

personal interviews with mayors throughout the district and with some partnering agencies

online surveys of funded agencies

user surveys of our tenants and clients

Strategic Plan 2020 was created during workshops with the Board, senior management and a
cross section of staff, including front line workers. Bill Bradica, TBDSSAB Chief Administrative
Officer said the planning and development process was comprehensive and he is proud of the
final result. We included a review of past performance, analysis of systemic blocks and
constraints, development of strategies to move the organization forward, and the creation of
goals and milestones for the next three years. The plan looks outward to strengthen ties to the
communities we serve and improving service.

The TBDSSAB Strategic Plan 2020 aims to enhance communication with clients and partner
groups, partner with health organizations, explore creative service solutions, broaden
participation on advisory task forces, strengthen and deepen institutional relationships, reflect
the community in our staffing and increase our advocacy activities.

For the full TBDSSAB Strategic Plan 2020, please visit www.tbdssab.ca
Contact: Brook Latimer, Communications & Engagement Officer
807-766-2111 ex. 4219
807-633-5193 (Cell)