Intern Report

The Organization Part
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Internship Report on Sonali Bank Ltd.
Corporate Profile
Name of the Company : Sonali Bank Limited (SBL)
Chairman : Dr. A.H.M. Habibur Rahman
CEO and Managing : Pradip Kumar Dutta
Director
Company Secretary : Zaheed Hossain
Legal Status : Public Limited Company
Genesis : Emerged as Nationalized Commercial Bank in 1972,
following the Bangladesh Bank (Nationalization) Order No.
1972(PO No.26 of 1972)
Date of Incorporation : 03 June, 2007
Date of Vendor's : 15 November, 2007
Agreement
Registered Office : 35-42, 44 Motijheel Commercial Area, Dhaka, Bangladesh
Authorized Capital : Taka 2000.00 core
Paid-up Capital : Taka 1125.00 core

Number of Employee : 21,839
Number of Branches : 1200
Phone-PABX : 9550426-31, 33, 34, 9552924
FAX : 88-02-9561410, 9552007
SWIFT : BSONBDDH
Website : www.sonalibank.com.bd
E-mail : itd@sonalibank.net.bd
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Background of SBL
Sonali Bank Limited is the largest state-owned commercial bank in Bangladesh. It was
established under Bangladesh Banks (Nationalization) Order-1972, Presidents order No.26,
1972 consisting of National Bank of Pakistan, Bank of Bhawalpurb and Premier Bank. Sonali
Bank Limited was registered as a Public Limited Company under Companies Act, 1994 on June
3, 2007 with the joint stock companies and firms for managerial efficiency and developing
banks service. Bangladesh Bank issued Banking License on June 5, 2007 under the Bank
Company Act, 1991. Sonali Bank Limited took over the business of Sonali Bank on November
15, 2007 with all its assets, liabilities, benefits, right, powers, authorities, privileges, borrowings
and obligations as a going concern under a Vendors Agreement signed between the Government
of the Peoples Republic of Bangladesh and the Sonali Bank Limited.
Some notable features of the Bank are as follows:
Capital Structure:
: Tk. 2000.00 Core.
Authorized Capital
Paid up Capital : Tk. 1125.00 Core
Branches & Subsidiaries:
1 Total No of Branches 1200

a. No of Foreign branches 2
b. No of Local branches 1198
i) No of Rural Branches 854

ii) No of Urban Branches 342
2 No of Regional Offices 19
3 No of Principal Offices 42
4 No of G.M. Offices 10
Subsidiaries:
1. Sonali Bank (UK) Limited having 1(one) branch and 6 (sixn) booth offices in UK.
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2. Sonali Exchange Company Incorporated (SECI) having 10 (ten) branches in USA.
3. Sonali Investment Limited (Merchant Banking) having 4 (four) branches at Motijheel, Paltan,
Uttara, Mirpur in Dhaka, Bangladesh.
Representative Office:
1(one) in Jeddah, KSA;
1 (one) in Riyadh, KSA and
1 (one) in Kuwait.
Sonali Banks Operational network:

The bank has been providing services to its customers through its 1196 branches including 2
overseas branches in Kolkata at Siliguri in India. Out of the total 1196 branches, 853 are
operating in rural areas and the rest 343 in the urban areas. There are 21 boots under different
branches performing specialized functions at different locations. Five branches of Sonali Bank
Limited are in operation according to the principals of Islamic Shariah.
The overall functions of branches are supervised and monitored by a network of 72
administrative offices. This administrative structure comprises 35 divisions under Head Office in
Dhaka, 10 General Managers Offices such as Dhaka, Chittagong, Khulna, Rajshahi, Barisal,
Sylhet, Rangpur, Faridpur, Comilla and Myemenshing, 42 principal offices and 19 regional
offices spread across the country.
Since December 10, 2002, Sonali Bank (UK) Limited, a joint venture company of Sonali Bank
Limited and the Government of Bangladesh has been operating through its six branches in the
United Kingdom.
Besides, the Bank has established a wholly owned subsidiary in New York, USA under the name
and style of Sonali Exchange Company Inc. (SECI) having 9 branches to act as an international
money transmitter through which Bangladesh citizens living in the USA are benefited by
availing the facility of remitting money to Bangladesh.
Sonali Bank Limited recently established a joint venture IT Company with a prominent software
enterprise of India named Sonali Polaris FT Limited for automation of Sonali Bank Limited and
other bank and financial institution.
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There are three representative offices of Sonali Bank Limited in Jeddah and Riyadh of Sonali
bank in the Middle East to motivate and help Bangladeshi expatriates residing over there to remit
money through the banking channel. Sonali Bank Limited has correspondent relationship with
436 banks with their 595 branches in 89 countries to cater to needs of export and import business
through correspondent relationship.
Board of Directors
Sonali Bank Limited is governed by a Board of Directors consisting of 11(Eleven) members. The
Bank is headed by the Chief Executive Officer & Managing Director, who is a well-known
Banker and a reputed professional.
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No. Name Designation
1. Dr. A.H.M. Habibur Rahman Chairman
2. Ranjit Kumar Chakrabarty Director
3. A.S.M. Nayeem Director
4. Md. Nazibur Rahman Director
5. Shekhar Dutta Director
6. Mrs. Salima Ahmad Director
7. Md. Mahboob Hossain Director
8. Md. Shaheb Ali Mridha Director
9. KaziTariqul Islam Director
10. Md. EnamulHaque Choudhury Director
11. Dr. Zaid Bakht Director
12. Pradip Kumar Dutta MD & CEO
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Vision & Mission
Vision:
Socially committed leading banking institution with global presence.
Mission:
Dedicated to extend a whole range of quality products that support divergent needs of people
aiming at enriching their lives, creating value for the stakeholders and contributing towards
socio-economic development of the country.
Slogan:
Your trusted partner in innovating banking.
Strategies:
To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund
To identify customers' credit and other banking needs and monitor their perception
towards our performance in meeting those requirements.
To train and develop all employees and provide them adequate resources so that
customers' need can be reasonably addressed.
To promote organizational effectiveness by openly communicating company plans,
policies, practices and procedures to employees in a timely fashion
To increase direct contact with customers in order to cultivate a closer relationship
between the bank and its customers.
SBLS Core Values

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Sonali Bank Limited (SBLS) core value proposition consists of ten elements. The values would
assist the bank in perceiving its employees to work as a team towards accomplishment of
assignment duties and responsibilities for achievement of desired object.
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Ethics: Everyone must ensure adherence to ethical practices banking.
Objectivity: All persons will have definite objective in carrying out their risk.
Integrity: Protection and safeguard of national ad customers interest are vital elements for
social trust.
Excellence: Excellent performance and effectiveness are preconditions to ensure quality service
to the large customer base of the bank.
Innovation: New and innovative products are the needs of the time for which continuous action
oriented researches are carried out.
Commitment: Every employee is committed to work up to the expected level to ensure

satisfaction of valued customers.
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Self-Reliance: Each employee will have ownership attitude towards the bank and self
confidence in his work for betterment of the bank.
Team work: Open communication, discussion and interaction amongst the employees would
ensure unification of action and efforts towards achieving the common goals.
Transparency: Information is to be kept open for all so that stakeholder can have proper ideas
about the banks activities.
Accountability: All employees are responsible for their activities and will remain accountable to
their respective superior for accomplishment of tasks.
Key Executives
Managing Director and CEO
Pradip Kumar Dutta
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Deputy Managing Directors
Md. Siddiqur Rahman
Khondoker Md. Iqbal
Md. Dilwar Hossain Bhuiyan
Md. Khurshed Hossain
General Managers
Mr. Md. Mustafizur Rahman
Mr. Mir Mahidur Rahman
Mr. Zaheed Hossain
Mr. Md. Nurul Islam Chowdhury
Mr. A.N.M. Masrurul Huda Shiraji
Mr. Dider Md. Abdur Rob
Mr. Md. Ataur Rahman Prodhan
Mr. Hasan Iqbal
Mr. Omar FaruqueBhuiyan
Mr. Md. Sahid Hossain
Mr. Md. Sawkat Ali
Mr. NaniGopalNath
Mr. Meshbah-ulHaq
Mr. SarderNurul Amin
Mr. Md. Habibur Rahman
Mr. T.M. Afzal Hossain
Begum BhagabatiMajumder
Begum KaziTaslimaBanu
Senior Consultant
Shaheda Begum
Organogram
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Services Offered by SBL
1. Corporate Banking
2. Rural and micro credit
3. A.T.M Card
4. Islamic Banking services
5. Money and market operation
6. Government treasury function
7. Project finance
8. Special Small Loan
9. Locker service
10. SME financing
11. Lease financing
12. Merchant banking
13. Consumer credit
14. Government Treasury Bonds
15. Loan syndication
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16. Trade finance
17. Foreign exchange dealing
18. Utility bills collection
19. International trade
20. Remittance
21. NGO linkage loan
22. Investment and Consumer credit
23. Credit /Debit cards facilities
24. NBR- Sonali Bank E- Payment Service.
SBL Training Institute
There are one college named Sonali Bank Staff College situated at Uttara Model Town and five
training institutes of SBL in the Chittagong, Khulna, Mymensingh, Rajshahi and Bogra district.
All the year, the staffs of SBL train-up here and complete different types of banking related
courses. Among these training institutes, the largest is Sonali Bank Staff College (SBSC). The
members of the SBSC are: a principal, assistant general managers, senior faculty members and
faculty members.
Different Divisions of SBL
01. AGRO-BASED PROJECT FINANCING DIVISION (APFD)
02. BOARD DIVISION (BD)
03. CENTRAL ACCOUNTS DIVISION (CAD)
04. COMMON SERVICES DIVISION (CSD)
05. DISCIPLINARY & APPEAL DIVISION (DAD)
06. EMPLOYEES WELFARE & TRANSPORT DIVISION (EWTD)
07. ESTABLISHMENT & ENGINEERING DIVISION (EED)
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08. FOREIGN REMITTANCE MANAGEMENT DIVISION (FRMD)
09. GENERAL ADVANCES DIVISION (GAD)
10. GOVT. ACCOUNTS & SERVICES DIVISION (GASD)
11. HUMAN RESOURCE DEVELOPMENT DIVISION (HRDD)
12. INDUSTRIAL PROJECT FINANCING DIVISION (IPFD)
13. INFORMATION TECHNOLOGY DIVISION (ITD)
14. INSPECTION & AUDIT DIVISION-1 (I&AD-1)
15. INSPECTION & AUDIT DIVISION-2 (I&AD-2)
16. INTERNATIONAL TRADE FINANCE DIVISION (ITFD)
17. LEGAL MATTERS DIVISION (LMD)
18. LOAN RECOVERY & CLASSIFICATION DIVISION (LRCD)
19. MANAGING DIRECTOR'S SECRETARIAT (MDS)
20. MARKETING & DEVELOPMENT DIVISION (MDD)
21. MICRO CREDIT DIVISION (MCD)
22. MIS & STATISTICS DIVISION (MSD)
23. MODERNIZATION & RESTRUCTURING DIVISION (MRD)
24. PERSONNEL MANAGEMENT DIVISION (PMD)
25. PROJECT MONITORING & REVIEW DIVISION (PMRD)
26. PUBLIC RELATIONS DIVISION (PRD)
27. RECONCILIATION DIVISION (RD)
28. RURAL CREDIT DIVISION (RCD)
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29. SONALI BANK STAFF COLLEGE (SBSC)
30. TREASURY MANAGEMENT DIVISION (TMD)
31. VIGILANCE & CONTROL DIVISION (VCD)
32. SMALL AND MEDIUM ENTREPRENEURS DIVISION (SME)
E-banking system of Sonali bank

limited
1. Branch Computerization: 1175 branches are on live operation. Out of 1198 branches at
home, 1181 branches have already been entered in the automation network.
2. Foreign Remittance : Bank's own in-house software "Remittance Management System"

(RMS+), having, among others, the feature of paying foreign remittance instantly over the
counter is being implemented at all branches. This web based software provides digital
services to the expatriates through its unique advantage of sending confirmation message
to the mobile phone of the remitter/beneficiary.
3. Online Foreign and Local Remittance:

RMS+ Network:
Bank's own web-based in-house software "Remittance Management System Plus"
(RMS+), having, among others, the feature of paying foreign remittance instantly over
the counter is being implemented at all branches. It is the first real time online service
provider in the history of Sonali Bank. This web based software provides digital services
to the expatriates through its unique advantage of sending confirmation message to the
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mobile phone of the remitter/beneficiary. The position of SBL in remittance earning is
now in second around Bangladesh.
Western Union, IME and Trans- Fast:
Sonali Bank Limited are providing the services of Western Union, International Money
Express (IME), and Trans- Fast from almost all branches. SBL is one of the big agents of
these money service providers.
The Western Union Company has become an industry leader in global money transfer
with approximately 510,000 Agent locations in 200 countries and territories. People of
Bangladesh benefitted more from Western union compare to IME and Trans- Fast.
Mainly the people of America and Malaysia send money through Tans- Fast and IME
respectively.
4. ATM: Sonali Bank Limited is a member of Q-Cash ATM network. At present the bank has
53 ATM booths. Sonali Bank's ATM cardholders enjoy the access to the ATMs and POS of
Dutch Bangla Bank Ltd. and Brac Bank Ltd. besides those of Q-Cash consortium. Sonali
Bank recently launched Credit Card.
5. Online and SMS Banking: At present 109 branches of Sonali Banks are included in
the Online Any Branch Banking (ABB) network. SMS Banking service is running in 73
branches. The bank is seriously working on connecting all branches in the Real-time
Online Banking network gradually. Branches having ABB facility are also rendering SMS
banking services.
6. Any Branch Banking Network: The contract between Sonali Bank Limited (SBL) and
Beximco Computers Limited (BCL) to establish Any Branch Banking (ABB) was held on
23rd July, 2009. This contract was valid for 2 years. Again the contract was renewed. The
total branch under ABB coverage was 55. In first phase, total 30 branches of Dhaka were
under ABB network and then in 2nd phase total 20 branches of outside Dhaka were under
ABB network. The internet service provider Metronet established the network
connectivity. Before these, in a pilot project vendor took 10 branches to test the successful
operation of ABB. When the test was successful, management decided to start ABB in
total 53 branches of SBL. Now total 109 branches are operating ABB in Bangladesh.
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7. Sonali Bank Limited Prepaid Card Facilities:
The decisions of issuing prepaid cards was taken on June, 2012 by the board of directors
for the tax payment to government, cash withdrawal from ATM, bill payment of shopping
from POS and withdrawal of remittance. Now SBL is issuing debit and credit cards only.
Only general primary customers are using these cards now.
8. Q-Cash ATM Network

Sonali Bank Limited has introduced Proprietary Debit & Credit cards.
Card holder can easily pay utility bills like- Water, Telephone, Gas etc.
It is easy to remit funds among the participating branches of the Bank.
24 hours Transactions is available.
It is a risk less Cash Carrying facility.
Cashless purchase can be made from specific Point of Sales (POS).
Only designed Branches of Bangladesh deal Q-Cash cards.
Branches of District and Upazilla level will introduce Sonali Bank Q-Cash card
within shortest possible time.
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9. SMS Banking:
In April, 2010, the contract of SMS banking service was held among Beximco Computers
Limited (BCL), M/S Software Shop Limited (SSL) and Sonali Bank Limited (SBL).
BCL, along with the SMS banking service provider company SSL, jointly provide the
SMS banking service to the bank. SSL provides all the SMS related service and BCL
provides the interfaces and necessary support for the banking software. BCL ensures the
SMS banking services as the consortium leader.
At initial stage, total 31 branches in Dhaka provided this service. Now the customers of
total 73 branches are enjoying this service. SBL provide the SMS banking service in a
small network whereas the private banks provide this service to their maximum
customers.
10. Automation of Trade Finance Business:

To automate Trade Finance Business of the bank, Foreign Exchange Software (FEXSoft)
has been developed and implemented by banks own programmers. At present a total
number of 14 branches including Local Office Dhaka are running import activities live
and 3 (three) are on the queue to automation.
11. Government Transaction System (GTS):

On behalf of Bangladesh Bank, Sonali Bank Limited performs the duty of govt. receipt
and payment. Total 523 branches of Sonali Bank Limited have been engaged in
Government Transaction. Principal offices and regional offices use this system to report
the government transaction to Head-office. A new web based application Government
Transaction System (GTS) has been developed by banks in- house developer. After
obtaining permission from Comptroller General of Accounts (CGA) authority, GTS
program has been introduced in 116 branches of the country. Rest 407 branches will be
brought under Online GTS system by 2013 in phases.
12. Green Banking- Green IT:
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SBL has taken initiatives to establish Green Banking. They already made a department
named Green Banking Unit under Risk Management Division (RMD) in October, 2011.
This unit already published Green Office Guide and sent to all branches of SBL. This
green banking practice has been divided in three phases. All the phases will be completed
by 2013.
13. Website of SBL:

The website of Sonali Bank Limited, developed by IT Division, has been introduced in a
new look since 01 January, 2012. The website is being updated regularly.
14. HELP Desk in IT Division:

There is a Help Desk in the IT division which remains open till 9 PM to support the
branches to in computer hardware, software or network related problems.
15. TAX E- Payment:

An agreement signing ceremony of TAX E-Payment between National Board of
Revenue, Sonali Bank limited and IT Consultants Limited was held on 16th June, 2012.
From now on, people will be able to pay income tax, Value Added Tax (VAT) and
customs duty online through 26 private commercial banks with support from Sonali
Bank. Even expatriate Bangladeshis can avail the service in a specific portal of the
system.
16. Mobile Banking:

Mobile Financial Service- Mobile Banking is now under development. This service
would be in operation for bank and non- bank customer by this year. The modules in
mobile banking will be-
1. Balance Transfer
2. Govt. allowance receive
3. Cash Payment
4. Balance Load
5. Pay Govt. Tax, levy etc.
Industry Analysis
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SWOT Analysis:
SS t r e n g t h s
W
O
T
W e a k n e s s e s
O p p o r t u n i t i e s
T h r e a t s
Strength:
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1. Strength corporate identity:
According to the customers, SBL is the leading provider of financial service identity
worldwide. With its strong corporate image and identity, it has been better positional
itself in the minds of the customers.
2. Empower workforce:
The Human Resource of SBL is extremely well thought & perfectly managed. As form
the very first the top management believed in empowering employees, where they
refused to put their finger in every part of the pie. This empowered environment makes
SBL a better place for employees.
3. Hospitable working environment:
SBL maintain a hospitable working environment in all their branches. For this reason
employee can work efficiently & effectively.
4. Huge number of branch:
At present, SBLs has 1200 number of branches all over the world but most of them are in
Bangladesh.
5. Authorized dealer of government:
Sonali Bank limited is authorized primary dealer of Government Treasury Bond & Bills
which is approved by Bangladesh Bank.
Weakness:
1. Absence of strong marketing activities:
SBL currently doesnt have any strong Marketing activities through mass media.
2. Not enough innovative services:
In order to be more competitive in the market SBLs should come up more new &
attractive service. For example: some new facilities for deposit money.
3. Lack of proper motivation:
The salary amount is very small in SBL compare to other Banks. And also there is lacing
of other facilities like low bonus etc.
4. Outdated software & hardware
5. Negative customer perception:
Customer perception about the bank or its service is not satisfied.
Opportunity:
1. Country wide network:
The ultimate goal of SBL is to expand its operations to whole Bangladesh, nurturing this
type of vision & mission & to act as required, will not only increase SBLs profitability
but also will secure its existence in long run.
2. Huge population:
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Bangladesh is a developing country to satisfy the needs of the huge population, a large
amount of investment is required. On the other hand, building EPZ areas and some Govt.
policies easing foreign investment in our country made it attractive to the foreigners to
invest in our country. So, there is a large opportunity for SBL.
3. Unexplored territory:
There are plenty of unexplored geographical territories where SBL can open branches.
4. Effective CSR activities:
Sonali Bank foundation can play a vital role in CSR activities thatincrease the image of
the bank.
Threat:
1. Huge competition:
SBL is operating in an extremely competitive sector. Private Banks are doing better by
giving innovative services to customer than SBL. So for that reason, SBL loses customers
2. Industrial downturn
PESTEL Analysis:
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Political:
In Bangladesh Government is not stable. So there is a problem for banking sector specially for
public banking sector. In Bangladesh corruption level is very high here and if we look at the
recent picture of SBL we can see it. SBL has fabourablr labour union which is very effective for
their business. But there is insuffecient security protection which can hamper their business
because people deposit money in bank not only for getting interest but also for safty.
Economical:
Though SBL has moderate customers because of not implementing any innovative product or
service but they have mainyain a good growth. SBL plays a vital role in the national economy by
extending various credit facelities to both public & private sectors. SBL intensified its efforts to
extend credit facelities to all sections of rural population. SBL is playing an important role in
industrial development of the country through establishment agro-based industries.
Socio-cultural:
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Life style of Bangladesh is changing rapidly. People are demanding high class services &
products. They have became more advanced. And SBL has lakinges in this side. But they have
opportunities to tap this change. Increase population is one of the important factor, which affect
the banking sector in a good way & SBL has more branchs than any other banks to take this
challenge.
Technological:
Tecnologically SBL is very weak than other banks. Thay have lack of educated people in IT
sector. They use backdated software & hardware. & their infructructure is really poor. But they
are developing their e-banking sector so that they can compite in market.
Environmental:
Legal:
SBL has been carrying out its activities in according with legal & regulatory requirement of
Bangladesh Bank and Security Exchange Commission. The bank alsoensure compliance of Bank
Company Act, 1991, Companies Act, 1994, Income Tax Ordinance, 1984, Negotiable Instrument
Act, 1881, Anti-mony Laundering Act, 2009 & other related laws, regulation.
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Strategic Decisions, Current State
of Operations and Future
Directions:
Capital Market Operation:
Sonali Bank limited the largest commercial bank in Bangladesh thought it inevitable to
participate in the capital market by starting merchant banking operation on September 14, 2009.
On April 22, 2010 Merchant banking unit obtained the registration from the registrar of joint
stock companies to be introduced as a subsidiary in the name and style of Sonali Investment
Ltd.
Risk Management:
To strengthen risk management Sonali Bank Ltd. Has established a separate division naming
Risk Management Division. Supervisory review process (SRP) team has also been formed at
Head Office comprising high level executives of the bank in terms of Bangladesh Bank
guidelines to perform dialogue with SREP team of Bangladesh Bank on Internal Capital
Adequacy Process (ICAAP) to maintain adequate capital, specially for the implementation of
Basel-II for the bank as well as to establish link between Risk Management & Capital
maintenance.
Foreign correspondent Bank:

Sonali Bank Ltd. has establish correspondence relationship with 595 branches of 436 banks
located in 89 countries to facilitate business with foreign countries this relationship significantly
increase banks foreign exchange and trade business.
Basel-II implementation:
Bangladesh Bank Has introduced international accord Basel-II Risk Based Capital Adequacy
for Banks from January 1, 2009. To comply with international best practices and to make the
banks capital more risk-sensitive as well as to build the banking industry more shock absorbent
and state Bangladesh Bank has also issued detailed guidelines on the matter.
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Sonali Bank Ltd. has taken steps for maintaining risk based minimum and adequate capital and
has also taken the followings measures to strengthen risk based capital management.
Continuous training is being imparted to the executives / officers of the bank on the
Basel-II capital accord for capacity building.
Strong automation plan has been taken up to cover the entire operation of the bank and
implementation of the plan is ongoing.
Steps have been taken to upgrade the internal rating system of the Bank.
Credit rating:
As per Bangladesh Banks mandatory requirement vide BRPD Circular No.06 dated July 5,
2006, credit rating of Sonali Bank Limited was done by the credit rating information and service
ltd. On the audited Balance Sheet of December 31, 2010 and other related information the rating
awarded the following ratings:
Surveillance Rating 2010 Long Term Short Term

Entity Rating as Government AAA ST-1
support entity Bank 2010
Entity Rating as Government AAA ST-1
support entity Bank 2009
Entity Rating as
Commercial Bank
Entity Rating 2010 A- ST-2
Entity Rating 2009 A- ST-2
Out look Stable
Date Of Rating November 30, 2011
Deposits:
Total deposit of the bank as on December 31, 2011 was TK 53,319.22crore which showed an
increase of TK. 5,505.81crore or 11.51%vover that of the preceding year. Total deposit
comprises demand deposit of TK 15,268.49crore and time deposit of TK 38,050.73crore. The
share of private sector deposit is TK 37,656.03crore which is 70.63% of total deposit of the bank.
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New deposit products:
To mobilized deposit, some new schemes namely (a) Non-resident Deposit Schemes (NRDS) (b)
Sonali Bank Daily Profit Scheme (SBDPS) (c) School Banking Scheme (SBS) (d) Retirement
Savings Scheme (RSS) (e) Al-Wadeeah Current A/c (AWAC) (f) Mudaraba Savings A/c (MSA)
has been introduced.
Loans and Advances:
The Bank has continued its lending operations in productive and priority sectors covering
agriculture, industry, SME, trade and commerce. Total loans and advances of the bank stood at
TK. 34,599.13crore as on December 31, 2011. The bank has extended credit to Government,
public and private sectors to the tune of TK. 390.01, 7660.32 & 26548.80crore respectively. The
percentage of total loans and advances against total deposits (AD ratio) is 64.89%.
New loans and advances/ investment products:
To accelerate the rate of credit growth, some new loan/investment products namely (a) SME loan
(b) Special Small loan (c) Rural small business Loan (d) Rural Small Farming loan (e) Education
loan (f)Jagonari Grameen Rin etc. have been introduced.
General Credits:
Sonali Bank Limited plays a vital role in the national economy by extending various credit
facilities to both public and private sector organizations and entities.
In the year 2011, the bank disbursed loans amounting to TK. 1,814.47crore under general
advances out of which TK. 632crore was in public sector and TK. 1,182.47crore in the private
sector.
Agricultural / Rural credit:

With a view to augmenting agricultural output, create employment opportunities and generate
income of the rural people, SBL intensified its efforts to extend credit facilities to all sections of
rural population under various rural credit schemes, programs and projects pertaining to
agricultural and off-farming activities. During FY-2010-11fresh agricultural loan of TK.
510.91crore has been disbursed.
Micro credit:
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At present, 32 project/programs are being run by the bank for poverty alleviation.
Foreign trade financing:
Total foreign trade of the bank for the year 2011 stood at TK. 50,253.66crore
Import & Export:

The total import & export of the bank for the year 2011 stood at TK. 30,747.85crore & TK.
8,087.75crore.
Industrial finance:
Sonali Bank Limited has been played a significant role in implementing the Government policy
of rapid industrialization. In this respect Sonali Bank Limited has sanctioned a total term loan
and working capital loan of TK. 1014.92crore to establish new industries in the year 2011
through its 119 designated branches.
Investment:
The total investment of the bank stood at TK. 13,407.58crore excluding call loan & term deposit
at the end of 2011.
Operating profit:
The operating profit of Sonali Bank Limited in 2011 is TK. 1,239.14crore. While in 2010 it was
TK.848.82crore.
Future direction:
The banking industry in Bangladesh has been experiencing severe competition amongst the local
and multinational banks. The banking and financing needs of the Corporate, retail, SME trade
and other customers are fulfilled through diversification of products & extending automated
banking service.
27 | P a g e
The Project Part
Introduction
28 | P a g e
Sonali Bank emerged as the largest and leading Nationalized Commercial Bank by proclamation
of the Banks' Nationalization Order 1972 (Presidential Order-26) liquidating the then National
Bank of Pakistan, Premier Bank and Bank of Bhwalpur. As a fully state owned institution, the
bank had been discharging its nation-building responsibilities by undertaking government
entrusted different socio-economic schemes as well as money market activities of its own
volition, covering all spheres of the economy.
The bank has been converted to a Public Limited Company with 100% ownership of the
government and started functioning as Sonali Bank Limited from November 15 2007 taking over
all assets, liabilities and business of Sonali Bank. After corporatization, the management of the
bank has been given required autonomy to make the bank competitive & to run its business
effectively.
E-Banking is the delivery of banking services through the use of electronic communication,
primarily the Internet. Electronic banking include: internet banking, ATMs, wire transfer,
telephone banking, EFT, and debit cards. E-banking is a modern technology or satellite based
computerized system of banking by which banks become able to provide quicker, more accurate
and convenient banking services to the customers and maintain inter-relationship among them.
E-banking in Sonali Bank, at the very beginning Sonali Bank was not facilitated with e-
banking. But now-a-days Sonali Bank is trying better to develop e-banking sector very well.
Sonali Bank is using online banking now. More than 100 branches are facilitated with online
banking. Sonali Bank is also offering ATM facilities. For remittance transfer it is using RMS+ &
to operate accounting activities it is using Bexi Bank 5000+ & for foreign exchanges it is using
F-EX software.
Employee satisfaction plays a significant role in defining organizational success. It is necessary

to understand as to how employees can be kept satisfied and motivated to achieve out of the
ordinary results. Employee is a back bone of every organization, without employee no work can
be done. So employees satisfaction is very important. Employee satisfaction reduces
absenteeism, labor turnover and accidents. Job satisfaction increases employees morale,
29 | P a g e
productivity, etc. Employee satisfaction creates innovative ideas among the employees. It spreads
the goodwill of the organization.
Employee satisfaction not only enhances the productivity, but also increases the quality of work.
It is necessary for a company to perceive as to what employees feel, think, desire along with
discovering how the workforce dedication and commitment can be increased. It is more
important for any organization to offer high satisfaction, as it reflects high loyalty and it will not
lead to switching over once a better offer comes in.
Objectives of the Study

30 | P a g e
The primary objective of my research are to have details idea about E-Banking activities of
Sonali Bank, to know use of e-banking in general banking, foreign exchange, loans &
advances& determine the employees satisfaction of using statistical tools. This analysis provides
the following issues:
To discuss banking software related activities of Sonali Bank Ltd.

To acknowledge the status of computerization of Sonali Bank Ltd.
To acquire knowledge about online banking of Sonali Bank Ltd.
To acquire knowledge about E-banking related activities of Sonali Bank Ltd.
To identify different lacking of e-banking system of Sonali Bank Ltd.
To provide some recommendations so that e-banking can bring fruitful results for
Sonali Bank Ltd.
To analyze the overall employee satisfaction levels.
Significance of the study

The report will be helpful to various groups of people from different perspectives. First of all, it
is important for the organization because the analysis and findings of the report will get a clear
picture regarding the e-banking system & the satisfaction level of employee of SBL. As a result,
31 | P a g e
authority can take the proper evaluation to their e-banking system. It is also important for the
employee to justify their satisfaction level.
Basically, this study will conduct to expose the way to find out the lacking of e-banking system
and know how to provide them better service by improving e-banking system.
Expected Findings or Hypotheses

I did this research to evaluate the e-banking system & the level of satisfaction of the employee
for using this system of SBLs. I expected that the employees of SBL was satisfied with e-
banking system therefore, the hypothesis is,
Hypothesis:
Ho: The employees of SBL who work in the E-banking procedure are not satisfied with this
system.
H1: The employees of SBL who work in the E-banking procedure are satisfied with this system.
Methodology
I conducted a descriptive research to evaluate the e-banking system & the level of satisfaction of
the employee for using this system of SBLs. So, to gathered information I collected primary data
and secondary data.
Primary Data Collection: The primary data were obtained through using following techniques:
32 | P a g e
I collected qualitative data on e-banking system & its employee satisfaction from the
interview process. That is why I planned to conduct an interview with employees of
SBLs.
To get quantitative data on employee satisfaction I prepared a questionnaire for 120 of
the employees in which employee contained 10-15 questions.
Secondary data: Secondary information & data were collected from annual report of
Sonali Bank Ltd, different software, different published articles, websites of Sonali
Bank Ltd, various files from loans & advances, profit & loss account, balance sheet &
general ledger of Sonali Bank Ltd. Data & information were collected from various
register & audit Report of Sonali Bank Ltd. I will also use analytical data to prepare
this report properly.
Data Presentation method: I did some graphical presentation including frequency table,
diagrams, graphs, and charts whenever necessary.
Target Population: The target population will be the employee of SBL.
Sample Size: The sample size was approximately 120.
Data Collection: The data was collected by the surveyor directly from the respondents.
Data Analysis: Descriptive Statistics: Frequency distribution, Graphical presentation,

Quantitative Tools: Regression, T-tests, Crosstabs, ANOVA, Chi-square.
Discussion, Analysis & Implications

MEASURING THEEMPLOYEES SATISFACTION OF E-BANKING SYSTEM OF SBL
Software (X 1):
Banking Software Used in SBL
33 | P a g e
Now SBL uses total 4(four) Banking Softwares. These are:
Name of Softwares
1. Bexi Bank 5000+
2. Infinity Banking Solution (IBS)
3. Desktop E- Banking
4. Sonali Banking Solution (SBS)
5. Remittance Management System (RMS+)
Reasons for using 4 softwares:

To avoid monopoly business by vendors.
To encourage local software companies.
1. Bexi Bank 5000+:

It is the latest version of Beximco Computers Limited. The previous versions were BexiBank
4000+ and BexiBank 3000+.
The necessary information regarding this software is given below:
Bexi Bank 5000+
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Time of Starting: 2004 (Old Version started from 1996)
Name of Ownership: Beximco Computers Limited
Programming Language: Oracle
Total Branch used this software: 476
2. Infinity Banking Solution (IBS):

Infinity Banking Solution (IBS) is a simple and highly efficient Banking Software. This
user friendly software enables banking activities and transaction smooth, quick and
efficient it fulfill all sorts of requirements for banking operational activities.
Features of the product:

Deposit, Time deposit special management
Remittance clearance management
Cash, Check Book & Volt management
Loan & Advance Management
GL, ATM & ABB management
Benefits of the product:

Customizable easy operations & maximum parameterization
All modules are real-time integrated with GL
One point service
Anywhere real time banking facility
Highlights:
All module and integrated with GL
All statement shows latest impact of various activities
One Stop / point service provider
Cost effective & manpower minimize
Representative clients:
Rupali Bank Limited, Sonali Bank Limited, Agrani Bank Limited, Janata Bank Limited,
Bangladesh Krishi Bank, RajshahiKrishiUnnayan Bank, Agrani Exchange house
35 | P a g e
Malaysia, EXIM Exchange Company (UK) Limited, EXIM Exchange Company
(Canada) Limited, Standard Exchange Company (UK) Limited.
Infinity Banking Solution (IBS)
Time of Starting: 2002
Name of Ownership: Infinity Technology International Limited (ITIL)
Programming Language: SQL
Number of Installation/Clients: 2000+
3. Desktop E- Banking:
Desktop E-Banking
Time of Starting: 2004
Name of Ownership: Desktop Computer Connections Limited
4. Sonali Banking Solution (SBS):

Sonali Banking Solution (SBS) is a complete banking solution which developed by the
banks own programmers.
Sonali Banking Solution (SBS)
36 | P a g e
Name of Ownership: IT Division, SBL
5. Remittance Management System (RMS+):

RMS+ software is developed by Sonali Bank Limited for fast, accurate, and secured
remittance transfer.
Features:
Transfer of remittance to customers account through online.

Automatic SMS has sent to receiver/sender after getting foreign remittance
If receiver has no account on bank, spot cash payment helps to draw the money.
Transfer of DD/TT/MT from one branch to another branch of Sonali Bank
through online.
Remittance Management System (RMS+)

Performance: Remittance management
Name of Ownership: IT Division, SBL
37 | P a g e
Banking Software that most use in branches:
Remittance Management System (RMS+)
Sonali Banking Solution (SBS)
Desktop E- Banking
Name of Softwares
Infinity Banking Solution (IBS)
Bexi Bank 5000+
0 500 1000 1500
Number of Branches
SBL will be able to establish ABB between different software soon except the Infinity Banking
System (IBS). This software is SQL based where other 3 software are Oracle based. There are
total 299 branches using IBS that is one fourth of total branches all over the country. It is the
main barrier to ABB everywhere.
38 | P a g e
Questionnaires Analysis
You are satisfied with the software using for e-banking system
in SBL
Descriptive Statistics (Software satisfaction)
N Mini Maxi Mean Std. Skewness

mum mum Deviation
Statis Statist Statisti Statis Std. Statistic Statis Std.
tic ic c tic Error tic Error
Software 120 1 5 3.64 .079 .868 -.486 .221
satisfaction
Valid N 120
(listwise)
Descriptive Statistics
Table: Descriptive of software satisfaction
From the table, we can see that among the 120 number of observations, the Minimum and
Maximum values are 1.00 and 5.00 respectively. The Mean is approximately 3.64 which indicate
that mostly the Software satisfaction is close to 3.64. The Standard Error of Mean is 0.079 which
39 | P a g e
measures the changes in mean by an average of 0.079 with different experiments conducted. The
Standard Deviation is 0.868 the distribution is negatively skewed by -.486.
Frequency Distribution
Software satisfaction
Frequency Percent Valid Percent Cumulative
Percent
Valid Strongly Disagree 3 2.5 2.5 2.5
Disagree 4 3.3 3.3 5.8

Neutral 44 36.7 36.7 42.5
Agree 51 42.5 42.5 85.0
Strongly Agree 18 15.0 15.0 100.0
Total 120 100.0 100.0
40 | P a g e
Software Satisfaction
15% 3%
3% Strongly Disagree
Disagree
37% Neutral
Agree
Strongly Agree
43%
From the above frequency table and graph, we observe that the highest numbers of 51
respondents (42.5%) are agreeing with the software that SBL use. The numbers of 44
respondents (36.7%) are neutral which indicates these numbers of employees confused about the
software of the company. The numbers of 18respondents (15.0%) are strongly agreeing with
those software using SBL. Rest of the respondents are not agree with this (disagree 4 & strongly
disagree 3. Therefore, we can conclude that most of the employees are satisfied with the software
of the company.
Testing Mean
Testing the Population Mean of software satisfaction:
Hypothesis: H0: = 4; i.e. Population software satisfactions equal to 4
H1: 4; i.e. Population software satisfaction differs from 4
Decision Rule: We will reject the null hypothesis if p-value and accept null hypothesis if p-
value >
41 | P a g e
One-Sample Test
Test Value = 4
95% Confidence Interval
Sig. (2- Mean of the Difference
t df tailed) Difference Lower Upper
Software -4.524 119 .000 -.358 -.52 -.20
satisfaction
Table: one-sample test
The T-test statistic of the software satisfaction is -4.524. The Degrees of Freedom is 119. The p-
value = 0.000 and the significance level = 0.05. Since the p-value < , so we can reject the null
hypothesis and accept the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of software satisfaction differs from
4.
The backend of the software (interface that employee use) is

user friendly.
Descriptive Statistics (user friendliness)
mum mum Deviation
Statist Statist Statisti Statist Std. Statistic Statist Std.
ic ic c ic Error ic Error
User 120 2 5 3.73 .081 .886 -.331 .221
friendliness
42 | P a g e
Valid N 120
(listwise)
Table: Descriptive of user friendliness
that mostly the user friendliness is close to 3.73. The Standard Error of Mean is 0.081 which
measures the changes in mean by an average of 0.081 with different experiments conducted. The
Standard Deviation is 0.886 the distribution is negatively skewed by -.331.
User friendliness
Percent
Valid Disagree 12 10.0 10.0 10.0
Neutral 31 25.8 25.8 35.8
Agree 54 45.0 45.0 80.8
Strongly Agree 23 19.2 19.2 100.0
Total 120 100.0 100.0
43 | P a g e
User Friendliness
19% 10% Disagree

Neutral
26% Agree
Strongly Agree
45%
respondents (45.0%) are agreeing with user friendliness of the software. The numbers of 31
user friendliness of software. The numbers of 23 respondents (19.2%) are strongly agreeing with
this. Rest of the respondents are not agree with this (disagree 12). Those banking software of
SBL is very user friendly software. There are some talented software programmers working at IT
division of SBL. They are the asset of the bank. They created this software. Compare to other
three branch banking software, SBS software is more efficient and more user friendly. The
problems faced in other 3 software have been solved in this software. The management of SBL
prefers to use this software in new branches. Therefore, we can conclude that most of the
employees are satisfied with the user friendliness of software of the company.
Testing Mean
Testing the Population Mean of user friendliness of software:
Hypothesis: H0: = 4; i.e. Population user friendliness of software is equal to 4
H1: 4; i.e. Population user friendliness of software differs from 4
44 | P a g e
value >
One-Sample Test
Test Value = 4
t df Sig. (2- Mean 95% Confidence Interval
tailed) Difference of the Difference
Lower Upper
User -3.296 119 .001 -.267 -.43 -.11
friendliness
The T-test statistic of the user friendliness of software is -3.296. The Degrees of Freedom is 119.
The p-value = 0.001 and the significance level = 0.05. Since the p-value < , so we can reject
the null hypothesis and accept the alternative hypothesis. Therefore, we can conclude that the test
is significant at 5% significance level and the Population Mean of user friendliness of software
differs from 4.
You need training for operating those softwares.
Descriptive Statistics (Training)

N Minim Maxim Mean Std. Skewness
um um Deviation
Statist Statisti Statisti Statist Std. Statistic Statist Std.
ic c c ic Error ic Error
Training 120 3 5 3.97 .071 .777 .058 .221
45 | P a g e
Valid N 120
(listwise)
Table: Descriptive of training
that mostly the software training is close to 3.97. The Standard Error of Mean is 0.071 which
measures the changes in mean by an average of 0.071 with different experiments conducted.The
Standard Deviation is 0.777 the distribution is positively skewed by .058.
Training
Percent
Valid Neutral 38 31.7 31.7 31.7
Agree 48 40.0 40.0 71.7
Strongly Agree 34 28.3 28.3 100.0
Total 120 100.0 100.0
46 | P a g e
Training
28% 32% Neutral

Agree
Strongly Agree
40%
respondents (40.0%) are agreeing with software training. The numbers of 38 respondents
(32.0%) are neutral which indicates these numbers of employees confused about the training of
those software. The numbers of 34respondents (28.0%) are strongly agreeing with this. There is
no proper training regarding branch banking software. Generally a new employee learns from his
colleague that is not sufficient. Therefore, we can conclude that most of the employees are want
training of those software.
Testing Mean
Testing the Population Mean of training of software:
Hypothesis: H0: = 4; i.e. Population of training of software is equal to 4
H1: 4; i.e. Population of training of software differs from 4
value >
47 | P a g e
One-Sample Test
Test Value = 4
t df Sig. (2- Mean 95% Confidence Interval of
tailed) Difference the Difference
Lower Upper
Trainin -.470 119 .639 -.033 -.17 .11

g
The T-test statistic of the training of softwareis -.470. The Degrees of Freedom is 119. The p-
value = 0.639 and the significance level = 0.05. Since the p-value > , so we can except the
null hypothesis and reject the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of training of software equal to 4.
Linear Regression
Linear Regression between Employee Satisfaction (Y) and Software (X1)
Model Summary
Model R R Square Adjusted R Square Std. Error of the
Estimate
1 .616a .380 .375 .66019

a. Predictors: (Constant), Software satisfaction
48 | P a g e
From the above table, we can see that the Coefficient of Determination R 2 linear is 0.380 which
indicates that there is a weak influence of software on the Employee Satisfaction and 38% of the
variability of Employee Satisfaction can be explained by the variability of software alone.
Coefficientsa
Model Unstandardized Standardized t Sig.
Coefficients Coefficients
B Std. Error Beta

1 (Constant) .994 .356 2.792 .006
Software .797 .094 .616 8.501 .000
satisfaction
a. Dependent Variable: Overall satisfaction
From the above table, we can see that the movement of the variables is in the same direction.
When the software (independent variable) satisfaction level increases, the Employee Satisfaction
level increases and when the software (independent variable) satisfaction level decreases, the
Employee Satisfaction level decreases.
Status of Computerization (X2):
Sonali Bank Limited initiated its journey towards computerization in 1989. At present, there are
total 1200 branches of SBL. Out of them, 1174 branches have already been entered in the live
operation. The status of the total branches of SBL can be categorized in the following sections:
1. Live Branches
2. Parallel Branches
3. Data Entry completed branches
4. Data entry going and hardware supplied branches
5. No Electricity and Software not installed
1. Live branches:
49 | P a g e
There are total 1174 live branches in SBL. These branches are using branch banking
software. All the transactions are reflecting in the banking software. No need to
calculation in the ledger and register with pen and calculator. These branches are fully
computerized and there is no manual banking. These are called TBA (Total Branch
Automation) branches. These branches work under LAN (Local Area Network)
environment connected with a server in the branch.
The list of software of total live branches is as follows:
Sl Software Name Total Br. Total Br

No (in Live) (will be in Live)
1. Bexibank5000+ 468 8
2. Desktop E-banking 324 2
3. Infinity Banking Solution (IBS) 299 3
4. Sonali Banking Solution (SBS) 83 0
Total 1174 13
Software Coverage in Branches

Bexibank5000+ Desktop E-banking
Infinity Banking Solution (IBS) Sonali Banking Solution (SBS)
7%
25% 40%
28%
List of GM Office wise live branches are as follows:

50 | P a g e
Sl. No. District Name Total Live Will be live Software in Highest
Branches number
1. Dhaka 211 2 BexiBank
2. Chittagong 95 13 BexiBank
3. Comilla 128 6 IBS
4. Barishal 73 1 IBS
5. Faridpur 104 1 BexiBank
6. Khulna** 123 0 BexiBank
7. Mymensingh 109 1 IBS
8. Rajshahi 140 1 DESKTOP
9. Rangpur 113 1 DESKTOP
10. Sylhet** 78 0 BexiBank
Total 1174 26
**From the above statistics, it has been found that, all the branches of Khulna and Sylhet are in
live operation.
2. Parallel Branches:
There are total 4 parallel branches in SBL. These branches are not using branch banking
softwares completely. These branches are not fully computerized. Both manual and
computerized banking are running in this branch.
The locations of these four branches are as follows:
Sl No Software Name Total Branch Location
1. Bexibank5000+ 2 Comilla
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2. Desktop E-banking 1 Rangpur
3. Infinity Banking Solution (IBS) 1 Mymensingh
Total 4
3. Data entry completed:

There are total 3 branches under data entry completed section. These branches are not in live
operation. Data entry in the softwares of total accounts has been completed. These branches
will be in live operation soon.
The locations of these three branches are as follows:
1. Bexibank5000+ 2 Ctg and Faridpur
2. Infinity Banking Solution (IBS) 1 Barishal
Total 3
4. Data entry going and hardware supplied branches:

There are only 2 branches under hardware supplied and data entry going. Soon these two
branches will be computerized.
The locations of these two branches are as follows:
1. Bexibank5000+ 2 Chittagong
Total 2
52 | P a g e
5. No Electricity and Software not installed:
There are total 16 branches where there is no electricity and software not installed. The
management of Sonali Bank Limited have decided to make these branches live by solar
energy.
In the branch computerization, SBL fully depends on local vendor companies. Most of the
private banks having small network are using foreign banking software and ensuring the online
real time banking. SBL has the largest banking network in Bangladesh. It takes time to cover the
whole network under ORTB. Most of the branches of SBL are now computerized where paper
base manual banking is greatly reduced. SBL can give more time to customer and satisfy them
after computerization.
Online Banking:
Banks are considering online banking as a powerful value added tool to attract and retain new
customers while helping to eliminate costly paper handling and teller interactions in an
increasingly competitive banking environment.
At present 109 branches of Sonali Bank are included in the Online Any Branch Banking (ABB)
network. SMS Banking service is running in 73 branches. The bank is seriously working on
connecting all branches in the Real-time Online Banking network. Branches having ABB facility
are also rendering SMS banking services.
The online banking of Sonali Bank can be described in three phases:
Phase 1 On-Line Any Branch Banking (ABB) between Same Softwares
53 | P a g e
Phase 2 On-Line Any Branch Banking (ABB) between different Softwares
Phase 1: Any Branch Banking (ABB) between Same Software:
ABB with BexiBank:
The contract between Sonali Bank Limited (SBL) and Beximco Computers Limited (BCL) to
establish Any Branch Banking (ABB) was held on 23 rd July, 2009. This contract was valid for 2
years. Again the contract was renewed. The total branch under ABB coverage was 55. In first
phase, total 30 branches of Dhaka were under ABB network and then in 2 nd phase total 20
branches of outside Dhaka were under ABB network. The internet service provider Metronet
established the network connectivity. Before these, in a pilot project vendor took 10 branches to
test the successful operation of ABB. When the test was successful, management decided to start
ABB in total 53 branches of SBL. Now total 109 branches are operating ABB in Bangladesh.
The lists of software rendering ABB service inside and outside of Dhaka are showed in a table
below:
Inside Dhaka: 82 branch
Sl No. Software Name Total branch
1. BexiBank 53
2. IBS 16
3. Desktop 13
Total 82
Outside Dhaka: 27 branch
Sl No. Software Name Total branch
1. BexiBank 20
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2. IBS 6
3. Desktop 1
Total 27
Features of ABB:
Cash transaction can be done only in Savings and Current accounts.

Money can be deposited in current and savings account.
Money can be deposited in deposit scheme account and loan account.
Maximum debit limit per day in an account will be 1 lac and credit limit will be 5 lac.
The customers can get the print outs of their account statement from any ABB branch.
No transaction fee will be applicable in ABB in Dhaka.
For transaction outside Dhaka, charge as commission for TT will be applicable.
Service Charge/ Commission for this ABB:
TT charge was applicable for both deposit and withdrawal between two branches those
are not in the same district.
The customer in the same district branches could avail this service at a free cost.
Phase 2: Any Branch Banking (ABB) between Different Software:
There is a central server called data centre server in this phase. The different branch banking
servers are connected with this server. The data centre server acts as middleware. This
middleware allows branch banking software to interact and perform the ABB service between
different software.
55 | P a g e
This middleware allows debit, credit and creates mini statement. It also acts as ATM interfacing
to perform the ATM activities.
There are some fixed branches in SBL where some fixed utility bills are received. When this type
of ABB runs in full phase, then customer can go to any branch to pay their bills.
It is now in initial stage. Total 259 branches will be in live operation in this phase by 2013.
Features of this ABB are:
In Savings/ Current/ SND accounts, cash/transfer debit/ credit can be done.

In regular Deposit Scheme account, installment can be deposited by cash/ transfer.
In loan and advance accounts, customer can only deposit installment by cash/transfer.
The payment of prepaid card in a specific account of Local Office can be deposited
through this ABB.
Maximum 5 Lac Taka /Day can be withdrawn from Savings Account and 10 Lac Taka/
Day can be withdrawn from Current/ SND Account.
Service Charge/ Commission for this ABB:
TT charge will be applicable for
Online ABB Cash Deposit (Branch Outside the District)

Online ABB Cash Withdrawal (Anywhere)
Online ABB Fund Transfer (Anywhere)
56 | P a g e
A new service charge will be applicable for Online ABB Cash Deposit (Branch within Same
District):
Online ABB Cash Deposit Amount Service Charge (Taka) Charges to be realized
(Taka) from
Below 50,000.00 10.00 Bearer
50,000.00 to Below 5.00 Lac 50.00 Bearer
5.00 Lac to Below 10.00 Lac 100.00 Bearer
10.00 Lac to Below 50.00 Lac 150.00 Bearer
50.00 Lac and above 200.00 Bearer
You are satisfied with the live branches system
Descriptive Statistics (Live branches system satisfaction)

mum mum Deviatio
n
Stati Statis Statist Stati Std. Statistic Stati Std.
stic tic ic stic Error stic Error
Live branch 120 2 5 3.85 .069 .752 .134 .221
system
satisfaction
Valid N (list 120
wise)
Table: Descriptive of live branches system satisfaction
57 | P a g e
that mostly the live branches system satisfaction is close to 3.85. The Standard Error of Mean is
0.069 which measures the changes in mean by an average of 0.069 with different experiments
conducted. The Standard Deviation is 0.752 the distribution is positively skewed by .134.
Live branch system satisfaction

Percent
Valid Disagree 1 .8 .8 .8
Neutral 41 34.2 34.2 35.0
Agree 53 44.2 44.2 79.2
Strongly Agree 25 20.8 20.8 100.0
Total 120 100.0 100.0
58 | P a g e
Live branch system satisfaction
1%
21% Disagree
34% Neutral
Agree
Strongly Agree
44%
respondents (44.2%) are agreeing with live branches system. The numbers of 41 respondents
(34.2%) are neutral which indicates these numbers of employees confused about the live
branches system. The numbers of 25 respondents (20.8%) are strongly agreeing with this. SBL
has the maximum branches among all banks in Bangladesh. Now total 1200 branches are
operating all over the country. Among them, 1174 branches are already in live operation. This is
a satisfactory level. In the live branches, paper based banking has been reduced a lot. Customer
transaction has been increased and office duration has been decreased due to live operation.
Therefore, we can conclude that most of the employees are satisfied with live branches system.
Testing Mean
Testing the Population Mean of live branches system satisfaction:
Hypothesis: H0: = 4; i.e. Population of live branches system satisfactions equal to 4
H1: 4; i.e. Population of live branches system satisfaction differs from 4
value >
59 | P a g e
One-Sample Test
Test Value = 4
t df Sig. (2- Mean 95% Confidence
tailed) Differenc Interval of the
e Difference
Lower Upper
Live branch system - 119 .031 -.150 -.29 -.01

satisfaction 2.185
The T-test statistic of the live branches system satisfaction is -2.185. The Degrees of Freedom is
119. The p-value = 0.31 and the significance level = 0.05. Since the p-value > , so we can
except the null hypothesis and reject the alternative hypothesis. Therefore, we can conclude that
the test is significant at 5% significance level and the Population Mean of live branches system
satisfaction is equal to 4.
The parallel branches need to use the branch banking software
Descriptive Statistics (Parallel branches)

mum mum Deviation
Statis Statist Statist Statis Std. Statistic Statis Std.
tic ic ic tic Error tic Error
60 | P a g e
Parallel 120 2 5 3.85 .075 .827 .197 .221
branches
Valid N 120
(listwise)
Table: Descriptive of parallel branches
that mostly the use of Parallel branches is close to 3.85. The Standard Error of Mean is 0.075
which measures the changes in mean by an average of 0.075 with different experiments
conducted. The Standard Deviation is 0.827 the distribution is positively skewed by .197.
Parallel branches
Percent
Neutral 48 40.0 40.0 40.8
Agree 39 32.5 32.5 73.3
Strongly Agree 32 26.7 26.7 100.0
61 | P a g e
Total 120 100.0 100.0
Parallel branches
1%
Disagree
27%
Neutral
40%
Agree
Strongly Agree
33%
use of Parallel branches. The numbers of 39 respondents (32.5%) are agreeing with the use of
Parallel branches. The numbers of 32 respondents (26.7%) are strongly agreeing with this.
Therefore, we can conclude that most of the employees are confused with the use of Parallel
branches.
Testing Mean
Testing the Population Mean of use of Parallel branches:
Hypothesis: H0: = 3; i.e. Population of use of Parallel branches is equal to 3
H1: 3; i.e. Population of use of Parallel branches differs from 3
value >
62 | P a g e
One-Sample Test
Test Value = 3
Lower Upper
Parallel 11.265 119 .000 .850 .70 1.00
branches
The T-test statistic of the use of Parallel branchesis 11.265. The Degrees of Freedom is 119. The
p-value = 0.000 and the significance level = 0.05. Since the p-value < , so we can reject the
null hypothesis and except the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of use of Parallel branchesdiffers
from 3.
Those branches that are not in live operation need to be

brought under it
Descriptive Statistics (Branches bring under live operation)

mum mum Deviation
Statis Statist Statist Statis Std. Statistic Statis Std.
tic ic ic tic Error tic Error
Bring under live 120 2 5 4.03 .073 .804 -.144 .221
operation
63 | P a g e
Valid N (list wise) 120
Table: Descriptive of branches bring under live operation
Maximum values are 2.00 and 5.00 respectively. The Mean is approximately 4.03. The Standard
Error of Mean is 0.073 which measures the changes in mean by an average of 0.073 with
different experiments conducted. The Standard Deviation is 0.804 the distribution is negatively
skewed by -.144.
Bring under live operation

Percent
Neutral 34 28.3 28.3 29.2
Agree 46 38.3 38.3 67.5
Strongly Agree 39 32.5 32.5 100.0
Total 120 100.0 100.0
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Bring under live operation
1%
Disagree
33% 28%
Neutral
Agree
Strongly Agree
38%
respondents (38.3%) are agreeing that branches need to bring under live operation. The numbers
of 34 respondents (28.3%) are neutral which indicates these numbers of employees confused
about this. The numbers of 39 respondents (32.5%) are strongly agreeing with this. And only one
respondent disagree with this. Here the live branches mean individual branch banking except 109
Any Branch Banking (ABB) branches. A customer cannot think of getting the service from other
branch. One can get service from his/her specific branch only. For this reason, deposit, loan
repayment as well as customers are not increased. Therefore, we can conclude that most of the
employees want that all branches need to bring under live operation.
Testing Mean:
Testing the Population Mean of branches needs to bring under live operation:
Hypothesis:
Ho: = 4; i.e. Population of branches need to bring under live operation is equal to 4
H1: 4; i.e. Population of branches need to bring under live operation differs from 4
value >
65 | P a g e
One-Sample Test
Test Value = 4
Lower Upper
Bring under live .341 119 .734 .025 -.12 .17

operation
The T-test statistic of bring under live operation is 0.341. The Degrees of Freedom is 119. The p-
value = 0.734 and the significance level = 0.05. Since the p-value > , so we can except the
null hypothesis and reject the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of branches need to bring under
live operation is equal to 4.
The rural branches employees dont have any knowledge about

computers need training

mum mum Deviation
66 | P a g e
Rural branches 120 1 5 3.29 .103 1.126 -.239 .221

employee
knowledge
Valid N (listwise) 120
Table: Descriptive of employee knowledge
different experiments conducted. The Standard Deviation is 1.126 the distribution is negatively
skewed by -.239.
Rural branches employee knowledge

Percent
Valid Strongly Disagree 6 5.0 5.0 5.0
Disagree 29 24.2 24.2 29.2
Neutral 25 20.8 20.8 50.0
Agree 44 36.7 36.7 86.7
Strongly Agree 16 13.3 13.3 100.0
67 | P a g e
Total 120 100.0 100.0
Rural branches employee knowledge
Strongly Disagree
13% 5%
Disagree
24%
Neutral
Agree
37%
Strongly Agree
21%
respondents (36.7%) are agreeing that rural branches employees need computer training. The
numbers of 29 respondents (24.2%) are disagree with this & 25 respondents (20.8%) are neutral
which indicates these numbers of employees confused about this. The numbers of 16 respondents
(13.3%) are strongly agreeing with this. And only 6 respondents strongly disagree with this.
Most of the employees in the rural live branches dont have enough knowledge on computer.
When a problem occurred in computer, they cant continue the live operation. It hampers
customer service. They have to wait long time for repairing because of long distance from branch
to principle office and shortage in IT experts. There is only one or two staffs of IT work in
principle office. They cannot handle the pressure from all branches under principle office at a
time. IT related employees are working in rural branches of SBL dont have any IT related
educational background. The employees dont get proper training to solve the software and
hardware related problem of the computer. There is no proper implementation of ICT Guidelines.
No alternative of a key person who solves the computer or network related problem. Internal
physical security (access of unauthorized person) is not properly followed. The internal physical
structures of the most of the rural branches are not properly designed to ensure this type of
security. Therefore, we can conclude that rural employees need computer training.
68 | P a g e
Testing Mean
Testing the Population Mean of rural branches employees need computer training:
Hypothesis:
Ho: = 4; i.e. Population of rural branches employees need computer training is equal to 4
H1: 4; i.e. Population of rural branches employees need computer training differs from 4
value >
One-Sample Test
Test Value = 4
Lower Upper
Rural branches -6.893 119 .000 -.708 -.91 -.50
employee
knowledge
The T-test statistic of the rural branches employee knowledge is -6.893. The Degrees of Freedom
is 119. The p-value = 0.000 and the significance level = 0.05. Since the p-value < , so we can
reject the null hypothesis and except the alternative hypothesis. Therefore, we can conclude that
the test is significant at 5% significance level and the Population Mean of rural branches
employees need computer training differs from 3.
Any Branch Banking (ABB) network is very helpful for online

banking system
69 | P a g e
Descriptive Statistics (ABB network)

mum mum Deviation
ABB network 120 2 5 3.94 .085 .929 -.267 .221
helpful
Valid N 120
(listwise)
Table: Descriptive of ABB network
different experiments conducted. The Standard Deviation is .929 the distribution is negatively
skewed by -.267.
ABB network helpful

Percent
70 | P a g e
Neutral 37 30.8 30.8 35.8
Agree 35 29.2 29.2 65.0
Strongly Agree 42 35.0 35.0 100.0
Total 120 100.0 100.0
ABB network helpful
5% Disagree
35% Neutral
31%
Agree
Strongly Agree
29%
respondents (35.0%) are strongly agreeing that any Branch Banking (ABB) network is very
helpful. The numbers 37 respondents (30.8%) are neutral which indicates these numbers of
employees confused about this. The numbers of 35 respondents (29.2%) are agreeing with this.
And only 6 respondents disagree with this. In the latest ABB, every customer will get an SMS in
his mobile phone after the successful transaction. Therefore, we can conclude that Any Branch
Banking (ABB) network is very helpful for online banking.
Testing Mean:
Testing the Population Mean of Any Branch Banking (ABB) network is very helpful:
Hypothesis:
71 | P a g e
Ho: = 5; i.e. Population of Any Branch Banking (ABB) network is very helpful is equal to 5
H1: 5; i.e. Population of Any Branch Banking (ABB) network is very helpful differs from 5
value >
One-Sample Test
Test Value = 5
Lower Upper
ABB network - 119 .000 -1.058 -1.23 -.89
helpful 12.486
The T-test statistic of the Any Branch Banking (ABB) network is -12.486. The Degrees of
Freedom is 119. The p-value = 0.000 and the significance level = 0.05. Since the p-value < ,
so we can reject the null hypothesis and except the alternative hypothesis. Therefore, we can
conclude that the test is significant at 5% significance level and the Population Mean of Any
Branch Banking (ABB) network is very helpful differs from 5.
Linear Regression:
Linear Regression between Employee Satisfaction (Y) and Status of Computerization (X2):
Model Summary
72 | P a g e
Estimate
1 .520a .270 .264 .71624
a. Predictors: (Constant), Status of computerization
indicates that there is a weak influence of Status of computerization on the Employee
Satisfaction and 27% of the variability of Employee Satisfaction can be explained by the
variability of Status of computerization alone.
Coefficientsa
Model Unstandardized Standardiz t Sig.
Coefficients ed
Coefficient
s
B Std. Error Beta
1 (Constant) 1.500 .380 3.945 .000
Status of .651 .098 .520 6.607 .000
computerization
When the Status of computerization (independent variable) satisfaction level increases, the
Employee Satisfaction level increases and when the Status of computerization (independent
variable) satisfaction level decreases, the Employee Satisfaction level decreases.
Crosstab Test:
Crosstab between Software (X1) and Status of computerization (X2)
73 | P a g e
Hypothesis: H0: Software and Status of computerization is Independent
H1: Software and Status of computerization is Dependent
value >
Software satisfaction * Status of computerization Cross tabulation

Count
Status of computerization Total
Disagr Neutra Agree Strongly
ee l Agree
Software Disagree 3 0 0 0 3
satisfaction Neutral 3 18 9 1 31
Agree 0 13 53 12 78
Strongly 0 0 7 1 8
Agree
Total 6 31 69 14 120
Table: cross tabulation
Chi-Square Tests
Value df Asymp. Sig. (2-
sided)
Pearson Chi-Square 89.651a 9 .000
Likelihood Ratio 55.180 9 .000
Linear-by-Linear Association 36.677 1 .000
74 | P a g e
N of Valid Cases 120
a. 11 cells (68.8%) have expected count less than 5. The minimum expected count is .15.
From the table above we can see Pearson Chi-Square is 89.651. Since p-value (0.000) < (0.05),
so we can reject the null hypothesis at 5% significance level. Therefore, we can say Software and
Status of computerization are dependent to each other.
Correlation Test:
Testing the Correlation between Software
Status of computerization (X1) and Software Status of computerization (X2):
Hypothesis: H0: = 0; i.e. Software and Status of computerization not correlated
H1: 0; i.e. Software and Status of computerization correlated
value >
Correlations
Software Status of
satisfaction computerizatio
n
Software satisfaction Pearson Correlation 1 .555**
75 | P a g e
Sig. (2-tailed) .000
N 120 120
Status of computerization Pearson Correlation .555** 1
N 120 120
**. Correlation is significant at the 0.01 level (2-tailed).
From the above Correlation test, we can see that the Pearson Correlation between Software (X 1)
and Status of computerization (X2) is .555, so we can assume that there is a weak positive
correlation between the two variables. Since the p-value < (0.05), therefore the Correlation test
is significant and we can reject the null hypothesis at 5% significance level. Therefore, we can
say that the Software and Status of computerization are correlated to each other.
Mobile & SMS banking (X3):
Mobile Banking:
76 | P a g e
Mobile Financial Service is now under development. This service would be in operation for bank
and non- bank customer by this year.
The modules in mobile banking will be-
Balance Transfer
Balance Load
Cash Payment
Govt. allowance receive
Pay Govt. Tax, levy etc.
SMS Banking:
In April, 2010, the contract of SMS banking service was held among Beximco Computers
Limited (BCL), M/S Software Shop Limited (SSL) and Sonali Bank Limited (SBL).
BCL, along with the SMS banking service provider company SSL, jointly provide the SMS
banking service to the bank. SSL provides all the SMS related service and BCL provides the
interfaces and necessary support for the banking software. BCL ensures the SMS banking
services as the consortium leader.
At initial stage, total 31 branches in Dhaka provided this service. Now the customers of total 73
branches are enjoying this service. SBL provide the SMS banking service in a small network
whereas the private banks provide this service to their maximum customers.
Under this SMS banking system the bank account holders can access the following
information:
Balance Enquiry- Last Balance (Current balance and Available balance)

Mini Statement- Last five transactions with date.
77 | P a g e
Foreign Currency Rate- Daily updated foreign currency rate from Banking
Software.
FDR Information- Current rate of interest of FDR
Saving Bank Interest Information- Current Savings bank Interest Rate
Account Enquiry- Registered account holder wants to know his/her account
number.
Registration Confirmation Information
Information about SMS Banking service.
The following Broadcast and Alert facility can be provided by the SMS banking services:
By the broadcast message service, bank can send the information about any new
bank service or event information to the registered customers.
By the alert message service, bank can send message to customer about debit of
big amount cheque or cheque return information. Bank will decide in which cases
Broadcast message and Alert Message can be sent to customer.
If SBL requires sending PUSH SMS (local) then the prize for each SMS will be charged.
Payment will be made only for successful delivered PUSH messages. Successful delivery of
push SMS would be smoother only when BCLs interface and SBLs link will be up while
sending SMS.
SSL plays the role of sending the Push SMS to the mobile phone number as provided from SBL
whereas BCL will provide the required interfacing software and database support for the purpose
of sending Push SMS.
SSL keeps the SMS service up and runs round the clock. For this service SBL has to keep the
entire link up and simultaneously BCLs interface support is essential. SSL and BCL keep record
of all send messages.
Example: For Registration, send SMS, SBL REG to 6969
For A/C balance, send sms-SBL BAL to 6969
To know the A/C No, send SMS, SBL ACC to 6969
78 | P a g e
For statement, send sms-SBL STM to 6969
For Currency rate, send SMS- SBL CUR to 6969
For FDR Interest Rate, send SMS- SBL FDR to 6969
For Savings Interest Rate, send SMS- SBL SVR to 6969
SMS Banking Service Charge:
Taka 50/ Half-Year+ Vat will be charged for unlimited SMS Service.
The lunch of mobile banking system brings your banking
system a new dimension.
79 | P a g e
Descriptive Statistics (mobile banking system)

um um Deviation
New 120 3 5 3.72 .064 .700 .456 .221
dimension
Valid N 120
(listwise)
Table: Descriptive of Mobile banking system
different experiments conducted. The Standard Deviation is .700 the distribution is positively
skewed by .456.
New dimension
Percent
Valid Neutral 51 42.5 42.5 42.5
80 | P a g e
Agree 52 43.3 43.3 85.8
Strongly Agree 17 14.2 14.2 100.0
Total 120 100.0 100.0
Mobile banking
14%
Neutral
43% Agree
Strongly Agree
43%
respondents (43.3%) are agreeing that mobile banking brings new dimension. The numbers 51
respondents (42.5%) are neutral which indicates these numbers of employees confused about
this. The numbers of 17 respondents (14.2%) are strongly agreeing with this. Therefore, we can
conclude that the lunch of mobile banking system bring new dimension.
Testing Mean
Testing the Population Mean of mobile banking brings new dimension:
Hypothesis:
Ho: = 4; i.e. Population of mobile banking brings new dimension is equal to 4

81 | P a g e
H1: 4; i.e. Population of mobile banking brings new dimension differs from 4
value >
One-Sample Test
Test Value = 4
Lower Upper
New -4.432 119 .000 -.283 -.41 -.16
dimension
The T-test statistic of the mobile banking is -4.432. The Degrees of Freedom is 119. The p-value
= 0.000 and the significance level = 0.05. Since the p-value < , so we can reject the null
hypothesis and except the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of mobile banking brings new
dimension differs from 4.
All branches of BexiBank need to bring under SMS banking

service.
82 | P a g e
Descriptive Statistics (SMS banking service)
mum mum Deviatio
n
Statis Statis Statist Statis Std. Statistic Statis Std.
tic tic ic tic Error tic Error
SMS banking 120 3 5 3.79 .071 .777 .382 .221
service
Valid N 120
(listwise)
Table: Descriptive of SMS banking service
different experiments conducted. The Standard Deviation is .777 the distribution is positively
skewed by .382.
SMS banking service

Percent
83 | P a g e
Valid Neutral 51 42.5 42.5 42.5
Agree 43 35.8 35.8 78.3
Strongly Agree 26 21.7 21.7 100.0
Total 120 100.0 100.0
SMS banking service
22% Neutral
43% Agree
Strongly Agree
36%
respondents (42.5%) are neutral which indicates these numbers of employees confused about
SMS banking service. The numbers 43 respondents (35.8%) are agreeing that Bexibank need to
bring under SMS banking. The rest of respondents (21.7%) are strongly agreeing with this. Only
the customers of 73 branches of BexiBank can get SMS banking service. The figures customer
using SMS banking are also very poor. Most of the customer cant get this service due to server
shutdown or network problem. The advertising of this service was not enough to attract the
people. I didnt see even a leaflet regarding this service in my branch. Therefore, we can
conclude that the most of employee are confused of SMS banking.
Testing Mean
Testing the Population Mean of SMS banking service:
Hypothesis:
84 | P a g e
Ho: = 3; i.e. Population of SMS banking service is equal to 3
H1: 3; i.e. Population of SMS banking service differs from 3
value >
One-Sample Test
Test Value = 3
Lower Upper
SMS banking 11.165 119 .000 .792 .65 .93
service
The T-test statistic of the SMS banking is 11.165. The Degrees of Freedom is 119. The p-value =
0.000 and the significance level = 0.05. Since the p-value < , so we can reject the null
significant at 5% significance level and the Population Mean of SMS banking service differs
from 3.
Linear Regression
Linear Regression between Employee Satisfaction (Y) and Mobile & SMS banking (X3):
Model Summary
85 | P a g e
Estimate
1 .368a .136 .128 .77940
a. Predictors: (Constant), Mobile & SMS banking
indicates that there is a weak influence of mobile & SMS banking on the Employee Satisfaction
and 13.6% of the variability of Employee Satisfaction can be explained by the variability of
mobile & SMS banking alone.
Coefficientsa
Coefficients ed
Coefficient
s
B Std. Error Beta
1 (Constant) 2.497 .351 7.121 .000
Mobile & SMS .401 .093 .368 4.303 .000
banking
When the mobile & SMS banking (independent variable) satisfaction level increases, the
Employee Satisfaction level increases and when the mobile & SMS banking (independent
variable) satisfaction level decreases, the Employee Satisfaction level decreases.
Crosstab Test
Crosstab between Software (X1) and Mobile & SMS banking (X3)
Hypothesis: H0: Software and Mobile & SMS banking is Independent
86 | P a g e
H1: Software and Mobile & SMS banking is Dependent
value >
Software satisfaction * Mobile & SMS banking Cross tabulation

Count
Mobile & SMS banking Total
Neutral Agree Strongly
Agree
Software Disagree 3 0 0 3
satisfaction Neutral 8 22 1 31
Agree 15 38 25 78
Strongly 1 4 3 8
Agree
Total 27 64 29 120
Chi-Square Tests
sided)
Mobile & SMS banking are dependent to each other.
Crosstab between Status of computerization (X2) and Mobile & SMS banking (X3)
Hypothesis: H0: Status of computerization and Mobile & SMS banking is Independent
87 | P a g e
H1: Status of computerization and Mobile & SMS banking is Dependent
value >
Status of computerization * Mobile & SMS banking Cross tabulation

Count
Mobile & SMS banking Total
Agree
Status of Disagree 5 1 0 6
computerization Neutral 9 22 0 31
Agree 13 37 19 69
Strongly 0 4 10 14
Agree
Total 27 64 29 120
Chi-Square Tests
sided)
88 | P a g e
a. 5 cells (41.7%) have expected count less than 5. The minimum expected count is 1.35.
so we can reject the null hypothesis at 5% significance level. Therefore, we can say Status of
computerization and Mobile & SMS banking are dependent to each other.
Correlation Test
Testing the Correlation between Software(X1) and Mobile & SMS banking (X3):
Hypothesis: H0: = 0; i.e. Software and Mobile & SMS banking not correlated
H1: 0; i.e. Software and Mobile & SMS banking correlated
value >
Correlations
Software Mobile & SMS
satisfaction banking
N 120 120
Mobile & SMS banking Pearson Correlation .312** 1
N 120 120
and Mobile & SMS banking (X 3) is .312, so we can assume that there is a weak positive
say that the Software and Mobile & SMS banking are correlated to each other.
89 | P a g e
Testing the Correlation between Status of computerization (X2) and Mobile & SMS banking
(X3):
Hypothesis:
H0: = 0; i.e. Status of computerization and Mobile & SMS banking not correlated
H1: 0; i.e. Status of computerization and Mobile & SMS banking correlated
value >
Correlations
Status of Mobile & SMS
computerizatio banking
n
Status of computerization Pearson Correlation 1 .501**
N 120 120
Mobile & SMS banking Pearson Correlation .501** 1
N 120 120
From the above Correlation test, we can see that the Pearson Correlation between Status of
computerization (X2) and Mobile & SMS banking (X 3) is .501, so we can assume that there is a
weak positive correlation between the two variables. Since the p-value < (0.05), therefore the
Correlation test is significant and we can reject the null hypothesis at 5% significance level.
Therefore, we can say that the Status of computerization and Mobile & SMS banking are
correlated to each other.
TAX E-Payment (X4):
An agreement signing ceremony of TAX E-Payment between National Board of Revenue, Sonali
Bank limited and IT Consultants Limited was held on 16th June, 2012.
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From now on, people will be able to pay income tax, Value Added Tax (VAT) and customs duty
online through 26 private commercial banks with support from Sonali Bank. Even expatriate
Bangladeshis can avail the service in a specific portal of the system.
People can pay online tax by clicking in www.nbrepayment.org. Four types of users can avail the
service- the taxpayer himself/herself, his/her legal representative, authorities who deduct tax at
source and other persons. Travel tax or gift tax can also be paid through the service.
At present e-payment can be done with BexiBank and Desktop enrolled SB Debit Card issuing
branches. Other CBS enrolled cards will be enabled soon.
What types of TAX can pay:

Employee Tax- Yearly income-200000TK
VAT payment
Customs Duty Payment
Other TAX- Travel Tax
Tax e-payment service will attract your customer.
91 | P a g e

um um Deviation
Tax e- 120 2 5 3.53 .074 .809 -.110 .221
payment
Valid N 120
(listwise)
Table: Descriptive of tax e-payment
different experiments conducted. The Standard Deviation is .809 the distribution is negatively
skewed by -.110.
Tax e-payment
Percent
Neutral 58 48.3 48.3 64.2
Agree 38 31.7 31.7 95.8
92 | P a g e
Strongly Agree 5 4.2 4.2 100.0
Total 120 100.0 100.0
Tax e-payment
4% 16% Disagree
32% Neutral
Agree
Strongly Agree
48%
respondents (48.3%) are neutral which indicates these numbers of employees confused about Tax
e-payment service. The numbers 38 respondents (31.7%) are agreeing that Tax e-payment service
attract customers. 19 respondents (15.8%) are disagreeing with this. This is a very new service. It
takes time to see the result of this service. This service will not be very popular if the customers
of cards are not increased. Therefore, we can conclude that the most of employee are confused of
Tax e-payment service.
Testing Mean
Testing the Population Mean of Tax e-payment service:
Hypothesis:
Ho: = 3; i.e. Population of Tax e-payment service is equal to 3
H1: 3; i.e. Population of Tax e-payment service differs from 3

93 | P a g e
value >
One-Sample Test
Test Value = 3
Lower Upper
Tax e- 3.452 119 .001 .242 .10 .38
payment
The T-test statistic of the Tax e-payment service is 1.165. The Degrees of Freedom is 119. The p-
value = 0.001 and the significance level = 0.05. Since the p-value < , so we can reject the null
significant at 5% significance level and the Population Mean of Tax e-payment service differs
from 3.
Linear Regression
Linear Regression between Employee Satisfaction (Y) and Tax e-payment service (X4):
Model Summary
94 | P a g e
Estimate
1 .285a .081 .074 .80350

a. Predictors: (Constant), Tax e-payment
indicates that there is a weak influence of Tax e-payment service on the Employee Satisfaction
and 8.1% of the variability of Employee Satisfaction can be explained by the variability of Tax e-
payment service alone.
Coefficientsa
Model Unstandardized Standardized t Sig.
Coefficients Coefficients
B Std. Error Beta
1 (Constant) 2.969 .320 9.282 .000
Tax e- .310 .096 .285 3.232 .002
payment
When the Tax e-payment (independent variable) satisfaction level increases, the Employee
Satisfaction level increases and when the Tax e-payment (independent variable) satisfaction level
decreases, the Employee Satisfaction level decreases.
Crosstab Test
Crosstab between Software (X1) and Tax e-payment (X4)
Hypothesis: H0: Software and Tax e-payment is Independent
H1: Software and Tax e-payment is Dependent
95 | P a g e
value >
Software satisfaction * Tax e-payment Crosstabulation

Count
Tax e-payment Total
ee l Agree
Agree 3 26 41 8 78
Strongly 0 3 4 1 8
Agree
Total 12 44 52 12 120
Chi-Square Tests
sided)
Tax e-payment are dependent to each other.
Crosstab between Status of computerization (X2) and Tax e-payment (X4)
Hypothesis: H0: Status of computerization and Tax e-payment is Independent
H1: Status of computerization and Tax e-payment is Dependent
value >
96 | P a g e
Status of computerization * Tax e-payment Crosstabulation
Count
Tax e-payment Total
ee l Agree
Status of Disagree 5 1 0 0 6
computerization Neutral 7 14 10 0 31
Agree 0 29 28 12 69
Strongly 0 0 14 0 14
Agree
Total 12 44 52 12 120
Chi-Square Tests
sided)
97 | P a g e
computerization and Tax e-payment is dependent to each other.
Crosstab between Mobile & SMS banking (X3) and Tax e-payment (X4)
Hypothesis: H0: Mobile & SMS banking and Tax e-payment is Independent
H1: Mobile & SMS banking and Tax e-payment is Dependent
value >
Mobile & SMS banking * Tax e-payment Crosstabulation

Count
Tax e-payment Total
ee l Agree
Mobile & SMS Neutral 6 5 16 0 27
banking Agree 6 32 18 8 64
Agree
Total 12 44 52 12 120
Chi-Square Tests
sided)
98 | P a g e
so we can reject the null hypothesis at 5% significance level. Therefore, we can say Mobile &
SMS banking and Tax e-payment is dependent to each other.
Correlation Test
Testing the Correlation between Software (X1) and Tax e-payment (X4):
Hypothesis: H0: = 0; i.e. Software and Tax e-payment not correlated

H1: 0; i.e. Software and Tax e-payment correlated
value >
Correlations
Software Tax e-payment
satisfaction
N 120 120
Tax e-payment Pearson Correlation .350** 1
N 120 120
99 | P a g e
and Tax e-payment (X4) is .350, so we can assume that there is a weak positive correlation
between the two variables. Since the p-value < (0.05), therefore the Correlation test is
significant and we can reject the null hypothesis at 5% significance level. Therefore, we can say
that the Software and Tax e-payment are correlated to each other.
Testing the Correlation between Status of computerization (X2) and Tax e-payment (X4):
Hypothesis: H0: = 0; i.e. Status of computerization and Tax e-payment not correlated
H1: 0; i.e. Status of computerization and Tax e-payment correlated
value >
Correlations
Status of Tax e-payment
computerizatio
n
N 120 120
Tax e-payment Pearson Correlation .525** 1
100 | P a g e
N 120 120
computerization (X2) and Tax e-payment (X4) is .525, so we can assume that there is a weak
positive correlation between the two variables. Since the p-value < (0.05), therefore the
Therefore, we can say that the Status of computerization and Tax e-payment are correlated to
each other.
Testing the Correlation between Mobile & SMS banking (X3) and Tax e-payment (X4):
Hypothesis: H0: = 0; i.e. Mobile & SMS banking and Tax e-payment not correlated
H1: 0; i.e. Mobile & SMS banking and Tax e-payment correlated
value >
Correlations
Mobile & SMS Tax e-payment
banking
Mobile & SMS banking Pearson Correlation 1 .226*
N 120 120
Tax e-payment Pearson Correlation .226* 1
101 | P a g e
N 120 120
*. Correlation is significant at the 0.05 level (2-tailed).
From the above Correlation test, we can see that the Pearson Correlation between Mobile & SMS
banking (X3) and Tax e-payment (X4) is .226, so we can assume that there is a weak positive
say that the Mobile & SMS banking and Tax e-payment are correlated to each other.
Cost (X5):
Bangladesh Automated Clearing House (BACH) & Bangladesh Electronic Fund Transfer
Network (BEFTN):
BACH:
102 | P a g e
Bangladesh Bank has introduced first paperless Automated Clearing House in the country in the
name of Bangladesh Automated Cheque Processing System (BACPS) and Bangladesh Electronic
Fund Transfer Network (BEFTN). Both the systems are being implemented under Bangladesh
Automated Clearing House (BACH) project. BACPS is the automation of the existing paper
cheque clearing system. BACH started on 7th October, 2010.
There are total 305 branches of SBL are now under Bangladesh Automated Clearing House.
This is a great achievement of SBL. This figure is the highest in Bangladesh. By December, 2012
more 45 branches will be under BACH.
BEFTN:
Sonali Bank has implemented Bangladesh Electronic Fund Transfer Network (BEFTN) system at
all the branches successfully.
Implementing this system will reduce SBLs cost.
Descriptive Statistics (Reduce SBLs cost)

103 | P a g e
um um Deviation
Statisti Statisti Statisti Statisti Std. Statistic Statisti Std.
c c c c Error c Error
Rreduce SBLs 120 3 5 3.75 .066 .725 .421 .221
cost
Valid N 120
(listwise)
Table: Descriptive of cost
Error of Mean is 0.66 which measures the changes in mean by an average of 0.66 with different
experiments conducted. The Standard Deviation is .725 the distribution is positively skewed by .
421.
Reduce SBLs cost

Percent
Valid Neutral 22 18.3 18.3 18.3
Agree 61 50.8 50.8 69.2
Strongly Agree 37 30.8 30.8 100.0
Total 120 100.0 100.0
104 | P a g e
Reduce SBL's cost
18%
31% Neutral
Agree
Strongly Agree
51%
respondents (50.8%) are agreeing that this system will reduce cost. The numbers 22 respondents
(18.3%) neutral which indicates these numbers of employees confused about this system. 37
respondents (30.8%) are strongly agreeing with this. Therefore, we can conclude that
implementing BACH &BEFTN system will reduce SBLs cost.
Testing Mean
Testing the Population Mean of reduces SBLs cost:
Hypothesis:
Ho: = 4; i.e. Population of reduce SBLs cost is equal to 4
H1: 4; i.e. Population of reduce SBLs cost differs from 4
105 | P a g e
value >
One-Sample Test
Test Value = 4
Lower Upper
Reduce SBLs 1.976 119 .050 .125 .00 .25
cost
The T-test statistic of the reduce SBLs cost is 1.976. The Degrees of Freedom is 119. The p-
value = 0.50 and the significance level = 0.05. Since the p-value > , so we can except the null
hypothesis and reject the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of reduce SBLs cost is equal to 4.
Linear Regression
Linear Regression between Employee Satisfaction (Y) and cost (X5):
Model Summary
Estimate
1 .093a .009 .000 .83470
106 | P a g e
a. Predictors: (Constant), Cost
indicates that there is a weak influence of cost service on the Employee Satisfaction and .9% of
the variability of Employee Satisfaction can be explained by the variability of cost alone.
Coefficientsa
Model Unstandardized Coefficients Standardized t Sig.
Coefficients
B Std. Error Beta
1 (Constant 3.515 .462 7.609 .000
)
Cost .112 .110 .093 1.011 .314
When the cost (independent variable) satisfaction level increases, the Employee Satisfaction
level increases and when the cost (independent variable) satisfaction level decreases, the
Employee Satisfaction level decreases.
Crosstab Test
Crosstab between Software (X1) and cost (X5)
Hypothesis: H0: Software and Cost is Independent
H1: Software and Cost is Dependent
value >
107 | P a g e
Software satisfaction * Cost Crosstabulation
Count
Cost Total
Neutra Agree Strongly
l Agree
Software Disagree 3 0 0 3
satisfaction Neutral 22 7 2 31
Agree 23 39 16 78
Strongly 2 4 2 8
Agree
Total 50 50 20 120
Chi-Square Tests
sided)
a. 6 cells (50.0%) have expected count less than 5. The minimum expected count
is .50.
From the table above we can see Pearson Chi-Square is 21.008. Since p-value (0.002) <
(0.05), so we can reject the null hypothesis at 5% significance level. Therefore, we can say
Software and Cost are dependent to each other.
Crosstab between Status of computerization (X2) and cost (X5)
Hypothesis: H0: Status of computerization and Cost is Independent
H1: Status of computerization and Cost is Dependent
value >
Status of computerization * Cost Cross tabulation
108 | P a g e
Count
Cost Total
Neutra Agree Strongly
l Agree
Status of Disagree 6 0 0 6
computerization Neutral 21 10 0 31
Agree 20 35 14 69
Strongly 3 5 6 14
Agree
Total 50 50 20 120
Chi-Square Tests
sided)
a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is
1.00.
computerization and Cost is dependent to each other.
Crosstab between Mobile & SMS banking (X3) and cost (X5)
Hypothesis: H0: Mobile & SMS banking and Cost is Independent
H1: Mobile & SMS banking and Cost is Dependent
109 | P a g e
value >
Mobile & SMS banking * Cost Cross tabulation

Count
Cost Total
Agree
Mobile & SMS Neutral 20 5 2 27
banking Agree 30 28 6 64
Strongly 0 17 12 29
Agree
Total 50 50 20 120
Chi-Square Tests
sided)
SMS banking and Cost is dependent to each other.
Crosstab between Tax e-payment (X4) and cost (X5)
Hypothesis: H0: Tax e-payment and Cost is Independent
H1: Tax e-payment and Cost is Dependent
value >
110 | P a g e
Tax e-payment * Cost Cross tabulation
Count
Cost Total
Agree
Tax e-payment Disagree 11 1 0 12
Neutral 12 30 2 44
Agree 21 19 12 52
Strongly 6 0 6 12
Agree
Total 50 50 20 120
Chi-Square Tests
sided)
so we can reject the null hypothesis at 5% significance level. Therefore, we can say Tax e-
payment and Cost is dependent to each other.
Correlation Test
Testing the Correlation between Software (X1) and Cost (X5):
Hypothesis: H0: = 0; i.e. Software and Cost not correlated

H1: 0; i.e. Software and Cost correlated
value >
111 | P a g e
Correlations
Software Cost
satisfaction
N 120 120
Cost Pearson Correlation .358** 1
N 120 120
and Cost (X5) is .358, so we can assume that there is a weak positive correlation between the two
variables. Since the p-value < (0.05), therefore the Correlation test is significant and we can
reject the null hypothesis at 5% significance level. Therefore, we can say that the Software and
Cost are correlated to each other.
Testing the Correlation between Status of computerization (X2) and Cost (X5):
Hypothesis: H0: = 0; i.e. Status of computerization and Cost not correlated

H1: 0; i.e. Status of computerization and Cost correlated
value >
Correlations
Status of Cost
computerization
N 120 120
112 | P a g e
N 120 120
computerization (X2) and Cost (X5) is .462, so we can assume that there is a weak positive
say that the Status of computerization and Cost are correlated to each other.
Testing the Correlation between Mobile & SMS banking (X3) and Cost (X5):
Hypothesis: H0: = 0; i.e. Mobile & SMS banking and Cost not correlated
H1: 0; i.e. Mobile & SMS banking and Cost correlated
value >
Correlations
Mobile & SMS Cost
banking
Mobile & SMS banking Pearson Correlation 1 .516**
N 120 120
N 120 120
banking (X3) and Cost (X5) is .516, so we can assume that there is a weak positive correlation
113 | P a g e
that the Mobile & SMS banking and Cost are correlated to each other.
Testing the Correlation between Tax e-payment (X4) and Cost (X5):
Hypothesis: H0: = 0; i.e. Tax e-payment and Cost not correlated

H1: 0; i.e. Tax e-payment and Cost correlated
value >
Correlations
Tax e-payment Cost
Tax e-payment Pearson Correlation 1 .258**
N 120 120
N 120 120
From the above Correlation test, we can see that the Pearson Correlation between Tax e-payment
(X4) and Cost (X5) is .258, so we can assume that there is a weak positive correlation between the
two variables. Since the p-value < (0.05), therefore the Correlation test is significant and we
can reject the null hypothesis at 5% significance level. Therefore, we can say that the Tax e-
payment and Cost are correlated to each other.
Employee satisfaction (Y):
Questioner analysis
Overall you are satisfied with the e-banking system.
114 | P a g e
Descriptive Statistics (employee satisfaction)

um um Deviation
Statisti Statisti Statisti Statisti Std. Statistic Statisti Std.
c c c c Error c Error
Overall 120 2 5 3.98 .076 .835 -.482 .221
satisfaction
Valid N 120
(listwise)
Table: Descriptive of Employee Satisfaction
Error of Mean is 0.76 which measures the changes in mean by an average of 0.76 with different
experiments conducted. The Standard Deviation is .835 the distribution is negatively skewed by
--.482.
Overall satisfaction
Percent
Neutral 25 20.8 20.8 25.8
Agree 55 45.8 45.8 71.7
Strongly Agree 34 28.3 28.3 100.0
Total 120 100.0 100.0
115 | P a g e
Overall satisfaction
5% Disagree
28% 21%
Neutral
Agree
Strongly Agree
46%
respondents (45.8%) are agreeing that e-banking system will satisfy SBLs employee. The
numbers 25 respondents (20.8%) neutral which indicates these numbers of employees confused
about this system. 34 respondents (28.3%) are strongly agreeing with this. Therefore, we can
conclude that e-banking system will satisfy SBLs employee.
Testing Mean
Testing the Population Mean of employee satisfaction:
Hypothesis:
Ho: = 4; i.e. Population of employee satisfaction is equal to 4
H1: 4; i.e. Population of employee satisfaction differs from 4
value >
116 | P a g e
One-Sample Test
Test Value = 4
Lower Upper
Overall -.328 119 .743 -.025 -.18 .13
satisfaction
The T-test statistic of employee satisfactionis -.328. The Degrees of Freedom is 119. The p-value
= 0.743 and the significance level = 0.05. Since the p-value > , so we can except the null
hypothesis and reject the alternative hypothesis. Therefore, we can conclude that the test is
significant at 5% significance level and the Population Mean of employee satisfaction is equal to
4.
Crosstab Test
Crosstab between Software (X1) and Employee satisfaction (Y)
Hypothesis: H0: Software and Employee satisfaction is Independent
H1: Software and Employee satisfaction is Dependent
value >
Software satisfaction * Overall satisfaction Cross tabulation

Count
117 | P a g e
Overall satisfaction Total
ee l Agree
Agree 0 11 41 26 78
Strongly 0 1 2 5 8
Agree
Total 6 25 55 34 120
Chi-Square Tests
sided)
Employee satisfaction are dependent to each other.
Crosstab between Status of computerization (X2) and Employee satisfaction (Y)
Hypothesis: H0: Status of computerization and Employee satisfaction is Independent
H1: Status of computerization and Employee satisfaction is Dependent
value >
118 | P a g e
Status of computerization * Overall satisfaction Cross tabulation
Count
ee l Agree
Status of Disagree 5 1 0 0 6
computerization Neutral 1 13 14 3 31
Agree 0 11 37 21 69
Agree
Total 6 25 55 34 120
Chi-Square Tests
sided)
From the table above we can see Pearson Chi-Square is 107.733. Since p-value (0.000) <
(0.05), so we can reject the null hypothesis at 5% significance level. Therefore, we can say Status
of computerization and Employee satisfaction is dependent to each other.
Crosstab between Mobile & SMS banking (X3) and Employee satisfaction (Y)
Hypothesis: H0: Mobile & SMS banking and Employee satisfaction is Independent
H1: Mobile & SMS banking and Employee satisfaction is Dependent
value >
119 | P a g e
Mobile & SMS banking * Overall satisfaction Cross tabulation
Count
ee l Agree
Mobile & SMS Neutral 6 4 11 6 27
banking Agree 0 21 34 9 64
Strongly 0 0 10 19 29
Agree
Total 6 25 55 34 120
Chi-Square Tests
sided)
SMS banking and Employee satisfaction is dependent to each other.
Crosstab between Tax e-payment (X4) and Employee satisfaction (Y)
Hypothesis: H0: Tax e-payment and Employee satisfaction is Independent
H1: Tax e-payment and Employee satisfaction is Dependent
value >
Tax e-payment * Overall satisfaction Cross tabulation
120 | P a g e
Count
ee l Agree
Tax e- Disagree 6 1 2 3 12
payment Neutral 0 14 27 3 44
Agree 0 10 19 23 52
Strongly 0 0 7 5 12
Agree
Total 6 25 55 34 120
Chi-Square Tests
sided)
a. 8 cells (50.0%) have expected count less than 5. The minimum expected count is .
60.
121 | P a g e
so we can reject the null hypothesis at 5% significance level. Therefore, we can say Tax e-
payment and Employee satisfaction is dependent to each other.
Crosstab between cost (X5) and Employee satisfaction (Y)
Hypothesis: H0: cost and Employee satisfaction is Independent
H1: cost and Employee satisfaction is Dependent
value >
Cost * Overall satisfaction Cross tabulation

Count
Disagree Neutral Agree Strongly
Agree
Cost Neutral 6 8 27 9 50
Agree 0 15 20 15 50
Strongly Agree 0 2 8 10 20
Total 6 25 55 34 120
Chi-Square Tests
sided)
122 | P a g e
so we can reject the null hypothesis at 5% significance level. Therefore, we can say cost and
Employee satisfaction is dependent to each other.
Correlation Test
Testing the Correlation between Software (X1) and Employee satisfaction (Y):
Hypothesis: H0: = 0; i.e. Software and Employee satisfaction not correlated

H1: 0; i.e. Software and Employee satisfaction correlated
value >
Correlations
Software Overall
satisfaction satisfaction
N 120 120
Overall satisfaction Pearson Correlation .518** 1
N 120 120
123 | P a g e
and Employee satisfaction (Y) is .518, so we can assume that there is a weak positive correlation
that the Software and Employee satisfaction are correlated to each other.
Testing the Correlation between Status of computerization (X2) and Employee satisfaction (Y):
Hypothesis: H0: = 0; i.e. Status of computerization and Employee satisfaction not correlated
H1: 0; i.e. Status of computerization and Employee satisfaction correlated
value >
Correlations
Status of Overall
computerizatio satisfaction
n
N 120 120
N 120 120
124 | P a g e
computerization (X2) and Employee satisfaction (Y) is .604, so we can assume that there is a
weak positive correlation between the two variables. Since the p-value < (0.05), therefore the
Therefore, we can say that the Status of computerization and Employee satisfaction are
correlated to each other.
Testing the Correlation between Mobile & SMS banking (X3) and Employee satisfaction (Y):
Hypothesis: H0: = 0; i.e. Mobile & SMS banking and Employee satisfaction not correlated
H1: 0; i.e. Mobile & SMS banking and Employee satisfaction correlated
value >
Correlations
Mobile & SMS Overall
banking satisfaction
Mobile & SMS banking Pearson Correlation 1 .426**
N 120 120
N 120 120
125 | P a g e
banking (X3) and Employee satisfaction (Y) is .426, so we can assume that there is a weak
positive correlation between the two variables. Since the p-value < (0.05), therefore the
Therefore, we can say that the Mobile & SMS banking and Employee satisfaction are correlated
to each other.
Testing the Correlation between Tax e-payment (X4) and Employee satisfaction (Y):
Hypothesis: H0: = 0; i.e. Tax e-payment and Employee satisfaction not correlated
H1: 0; i.e. Tax e-payment and Employee satisfaction correlated
value >
Correlations
Tax e-payment Overall
satisfaction
Tax e-payment Pearson Correlation 1 .431**
N 120 120
N 120 120
126 | P a g e
From the above Correlation test, we can see that the Pearson Correlation between Tax e-payment
(X4) and Employee satisfaction (Y) is .431, so we can assume that there is a weak positive
say that the Tax e-payment and Employee satisfaction are correlated to each other.
Testing the Correlation between cost (X5) and Employee satisfaction (Y):
Hypothesis: H0: = 0; i.e. cost and Employee satisfaction not correlated

H1: 0; i.e. cost and Employee satisfaction correlated
value >
Correlations
Cost Overall
satisfaction
Cost Pearson Correlation 1 .254**

N 120 120
127 | P a g e
N 120 120
From the above Correlation test, we can see that the Pearson Correlation between cost (X 5) and
Employee satisfaction (Y) is .254, so we can assume that there is a weak positive correlation
that the cost and Employee satisfaction are correlated to each other.
Multiple Regression Model
Regression Model: Y = + 1X1 + 2X2 + 3X3+ 4X4+ 5X5

Where, Y = Employee Satisfaction
= Constant value
X1 = Software
X2 = Status of computerization
X3 = Mobile & SMS banking
X4 = Tax e-payment and
X5 = Cost
128 | P a g e
Coefficientsa
Coefficients ed
Coefficient
s
B Std. Error Beta
1 (Constant) .054 .524 .102 .919
Software satisfaction .575 .119 .445 4.826 .000
Status of .257 .112 .205 2.291 .024
computerization
Mobile & SMS .057 .090 .052 .630 .530
banking
Tax e-payment .126 .081 .116 1.562 .121
Cost .042 .086 .035 .495 .622
From the table, we can be constructed a Regression Model stating all the independent variables
and the dependent variables,
Fitted Regression Model:
Y = 0.054+ 0.575X1 + 0.257X2 + 0.057X3+0.126X4+ 0.042X5
Each of the value tells us the average variability of dependent variables due to 1 unit change in
independent variables. The value of = 0.054indicates the Employee Satisfaction will be =
0.054if all the independent variables becomes zero. The positive value of 1 indicates Employee
Satisfaction will change by 0.575units in the same direction due to 1 unit change in software
satisfaction considering all other variables held constant. The positive 2 indicates Employee
Satisfaction will change by 0.257units in the same direction due to 1 unit change in Status of
computerization if all the variables held constant. The value 3 indicates Employee Satisfaction
will change by 0.057units in the same direction due to 1 unit change in Mobile & SMS banking
129 | P a g e
considering all other variables as constant. The value of 4 indicates Employee Satisfaction will
change by 0.126units in the same direction due to 1 unit change in Tax e-payment considering
all other variables as constant. Similarly, the value of 5 indicates Employee Satisfaction will
change by 0.042units in the same direction due to 1 unit change in Cost considering all other
variables as constant.
We can draw hypothesis to test the effect of independent variables on the dependent variables
using Regression Model.
Hypothesis: H0: i= 0 where, i = 1, 2, 3, 4, 5; i.e. No significant effect on the variables
H1: i 0 ; i.e. significant effect on the variables
value >
From the table, we can see that mobile & SMS banking, tax e-payment & cost do not have
significant effects on the Employee Satisfaction since for the three variables, the p-value > 0.05.
Therefore, for those three variables, we can accept the null hypothesis 5% significance level. On
the other hand, software satisfaction and status of computerization have significant effects on the
Employee Satisfaction because p-value < 0.05. Therefore, we can reject the null hypothesis at
5% significance level.
Model Summary
Estimate
a
1 .660 .436 .411 .64043
a. Predictors: (Constant), Cost, Tax e-payment, Mobile & SMS banking , Status of
computerization , Software satisfaction
From the Model Summary, we can see the Adjusted R 2 = 43.6%. It indicates that about 43.6% of
the variability of Employee Satisfaction can be explained by the variability of all the independent
variables. Standard Error of the Estimate is 0.64043 which indicate the error committed in
predicting the relation between the variables.
130 | P a g e
Analysis of Variance (Anova) Test
Hypothesis: H0: 1 = 2 = 3 = 4 = 5 = 0
H1: at least one i 0
value >
ANOVAb
Model Sum of df Mean Square F Sig.
Squares
1 Regression 36.168 5 7.234 17.636 .000a
Residual 46.757 114 .410
Total 82.925 119
a. Predictors: (Constant), Cost, Tax e-payment, Mobile & SMS banking , Status of
computerization , Software satisfaction
b. Dependent Variable: Overall satisfaction
From the ANOVA table, we can see that F statistic is 17.636 and p-value = 0.000 at 5%
significance level. Since p-value < so the test is significant and we can reject the null
131 | P a g e
hypothesis at 5% significance level. Therefore, we can assume that at least one of the variables is
not equal to zero and the model is useful.
Recommendations
As in many developing countries, banks play a vital role in Bangladesh economy, as the
dominant financier for the industrial and commercial activities. Many banks in Bangladesh have
gone a long way in e-banking, so in order to remain in the competition Sonali Bank limited
should consider:
Bank should review its business strategy and create the required space for adopting
online banking services in order to remain competitive and attract new customers.
Without the government support, it is not possible.
SBL should create awareness and consciousness about automation among its clients.
Political commitment to improve governance and institutional strength is essential for
successful application of automation.
A well-defined and well-structured IT division has to be implemented immediately. In our
country, there is no such a single vendor who can provide IT support or services to Sonali
Bank Limited for its country wide largest network. So it is very essential to strength the
IT department.
SBL should follow properly the ICT guidelines given by Bangladesh Bank. It should
complete all the tiers of ICT guidelines as soon as possible.
SBL should strength the ICT department through train-up the IT professionals and it
should create an individual ICT unit in every branch under the supervision of the ICT,
HO department.
132 | P a g e
For the branch employees, SBL should arrange training sessions in basic ICT related
matters. SBL should recruit or hire expert trainer for branch training.
Complete the online real time banking (ORTB) as soon as possible. Recruit new IT
background employees and increase investment in this sector to complete the process
quickly. They can also hire IT experts from other organization or banks. They can use
third party for quick data migration.
IBS has created problem in the implementation of ABB network between different
branches banking software. SBL should cancel the contract with them and use friendly,
more efficient, banks own software SBS. Then establish the ABB network between three
oracles based softwares SBS, Bexi and Desktop. As a result, the most branches of SBL
will be under ABB and the customer will get the full on line facility.
SBL should increase the features of ABB such as change of account information, free
cost of ABB service etc.
SBL should change the current vendors for RMS and for other in house software
connectivity. They can contract with good vendors have strong backbones in Internet
connectivity.
SBL should start the e-mail culture as soon as possible. It ensures the green banking. This
e-mail culture is now a very efficient way of communication.
133 | P a g e
Limitations of the Study
To complete the report certain limitations were faced. The limitations of the report are:
This organization has some policies for not disclosing some data and information obvious
reasons, which could be very much essential.
Bankers have the lack of proper knowledge about e-banking & they are always very busy
with their work so I cannot collect information properly.
After some scandals Sonali Bank Ltd, has been restricted their information. So it was
very difficult for me to collect all information.
I have to finish my research study within a short period of time. If it is carry out for a
longer period, outcome of the research study would be more accurate and can produce a
more valid result.
The sample size does not represent the total population.
My access to companys internal data would be limited by the companys authority.
As time frame is short and the whole study will be conducted by me, there is chance of
having error in any stage of data collection, data entry, data organizing, data testing, data
presentation etc.
Since Sonali Bank Ltd. is a government organization so I had to attend during hartal&
procession of political party. Due to various strikes, there were acute problems of
Transportation.
134 | P a g e
Conclusion
In Bangladesh, traditional banking system is being replaced by electronic banking systems.
Except some bank PCBs and state owned bank, most of the banks are providing e-banking
services. Foreign banks are using new technology and they are earning more. Growth of
Electronic banking in a country depends on many factors, such as success of internet access, new
online banking features, household growth of internet usage, legal and regulatory framework. E-
banking can offer speedier, quicker and dependable services to the customers for which they may
be relatively satisfied than that of manual system of banking. E-banking system not only
generates latest viable return, it can get its better dealings with customers.
If SBL compare to itself, then it has upgraded in IT a lot. We didnt forget our past, when we
were in full paper based banking, all the staffs had to stay in the bank until Ledger matched, all
the transactions were with pen and pencil, the customer had to wait a long time for their foreign
and local remittance. We have covered all these sufferings. Now we are in the stair of the e
banking process. We have to upgrade day by day. We need govt. support, maximum investment
in IT and a political influence free environment where we all work together to satisfy the
customers.
135 | P a g e
References
1. Ahmed,Feroz, Islam, Tariqul, M. (2008) 'E-Banking: Performance, Problems and

Potentials in Bangladesh', Business Review, Vol. 06, pp. 1-2.
2. Hasan S.M.H.A, Baten, M.A., Kamil, A.A. and Parveen, S. (2010) 'Adoption of e-
banking in Bangladesh: An exploratory study ', African Journal of Business
Management, 4(13).
3. Ali, Mahboob, M., Akter, Nargis (2010) 'E-Business with special reference to on line
banking of Bangladesh: An Analysis'.
4. Biswas, S., Taleb, A. and Shinwary, S.S. (2011) 'Electronic Banking in Bangladesh:
Security Issues, Forms, Opportunities and Challenges', Canadian Journal on Scientific
and Industrial Research, 2(5).
5. Zaman, F., Chowdhury, P., (2012) 'Technology Driven Banking in Bangladesh: Present
Status, Future Prospects and Challenges ', BUP Journal, 1
6. Hossain, M.S., Hossain, M.A. (2012) ', E-Banking Offences and Interrelated Laws in
Bangladesh', , 4(11)
7. Bangladesh Bank (2012) Policy Analysis, Available at: www.bangladeshbank.org.bd

(Accessed: 6th March 2013).
136 | P a g e
8. Sonali Bank (2012) Information of Sonali
Bank,Availableat:http://www.sonalibank.com.bd (Accessed: 20th February 2012)
9. Sonali Bank Ltd. Annual Report (2009, 2010, 2011).
List of Abbreviation
SBL- Sonali Bank Limited

IT- Information & Technology
ICT- Information Technoligy Consultant
IBS- Infinity Banking Solution
ABB- Any Branch Banking
RMS- Remittance Management System
SBS- Sonali Banking Solution
ORTB- Online Real Time Banking
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Intern Report

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Intern Report

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The Organization Part

Paid-up Capital : Taka 1125.00 core

Some notable features of the Bank are as follows:

Branches & Subsidiaries:

1 Total No of Branches 1200

i) No of Rural Branches 854

1 (one) in Riyadh, KSA and

Sonali Banks Operational network:

1. Dr. A.H.M. Habibur Rahman Chairman

2. Ranjit Kumar Chakrabarty Director

3. A.S.M. Nayeem Director

4. Md. Nazibur Rahman Director

5. Shekhar Dutta Director

6. Mrs. Salima Ahmad Director

7. Md. Mahboob Hossain Director

8. Md. Shaheb Ali Mridha Director

9. KaziTariqul Islam Director

10. Md. EnamulHaque Choudhury Director

11. Dr. Zaid Bakht Director

12. Pradip Kumar Dutta MD & CEO

Socially committed leading banking institution with global presence.

Your trusted partner in innovating banking.

SBLS Core Values

Commitment: Every employee is committed to work up to the expected level to ensure

SBL Training Institute

Different Divisions of SBL

01. AGRO-BASED PROJECT FINANCING DIVISION (APFD)

02. BOARD DIVISION (BD)

03. CENTRAL ACCOUNTS DIVISION (CAD)

04. COMMON SERVICES DIVISION (CSD)

05. DISCIPLINARY & APPEAL DIVISION (DAD)

06. EMPLOYEES WELFARE & TRANSPORT DIVISION (EWTD)

07. ESTABLISHMENT & ENGINEERING DIVISION (EED)

09. GENERAL ADVANCES DIVISION (GAD)

10. GOVT. ACCOUNTS & SERVICES DIVISION (GASD)

11. HUMAN RESOURCE DEVELOPMENT DIVISION (HRDD)

12. INDUSTRIAL PROJECT FINANCING DIVISION (IPFD)

13. INFORMATION TECHNOLOGY DIVISION (ITD)

14. INSPECTION & AUDIT DIVISION-1 (I&AD-1)

15. INSPECTION & AUDIT DIVISION-2 (I&AD-2)

16. INTERNATIONAL TRADE FINANCE DIVISION (ITFD)

17. LEGAL MATTERS DIVISION (LMD)

18. LOAN RECOVERY & CLASSIFICATION DIVISION (LRCD)

19. MANAGING DIRECTOR'S SECRETARIAT (MDS)

20. MARKETING & DEVELOPMENT DIVISION (MDD)

21. MICRO CREDIT DIVISION (MCD)

22. MIS & STATISTICS DIVISION (MSD)

23. MODERNIZATION & RESTRUCTURING DIVISION (MRD)

24. PERSONNEL MANAGEMENT DIVISION (PMD)

25. PROJECT MONITORING & REVIEW DIVISION (PMRD)

26. PUBLIC RELATIONS DIVISION (PRD)

27. RECONCILIATION DIVISION (RD)

28. RURAL CREDIT DIVISION (RCD)

30. TREASURY MANAGEMENT DIVISION (TMD)

31. VIGILANCE & CONTROL DIVISION (VCD)

32. SMALL AND MEDIUM ENTREPRENEURS DIVISION (SME)

E-banking system of Sonali bank

2. Foreign Remittance : Bank's own in-house software "Remittance Management System"

3. Online Foreign and Local Remittance:

8. Q-Cash ATM Network

10. Automation of Trade Finance Business:

11. Government Transaction System (GTS):

12. Green Banking- Green IT:

13. Website of SBL: