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ZUBAIR
where my knowledge can be shared and enriched and introduce new concepts
originating from innovative ideas, to the benefit of the employing Company and to
reach the acme in my position.
Education
Address # H/No.R-818,Block SIR SYED University OF ENGINEERING & Technology BS (Electronics Engineering)
17,F.B.Area,Karachi.Pakistan March 2008
Tell # 092-2136334379
Cell Number # 092-3222129379 Work Experience
Email # waqas.zubair@hotmail.com
Skype-ID # vaqas.zubair Premier System Field Support Engineer
CISCO ID # CSCO11919718 Oct-13 - Present
AMFCO International Solution Engineer
May-12 - Sept 13
Access-Group Network Engineer
Sept-11 - May12
Profession Summary
A highly motivated, offering moderate level solution consultancy & hands on
experience in different System/Networking products, Experience in installing ,
configuring, monitoring, upgrading and maintaining systems hardware, application
,software and related infrastructure and Strong analytical skills; able to
troubleshoot complex system level issues as well as responsible to provide
enhanced support & reliable solution to our valued client
Profession Responsible
L2 position in Post-Sales Department officially known as Technical Support
& Technical Services Department or Field Engineering Department at
Premier System
Checking the Equipment before Configuration & POST Testing the
Networking Device
To provide support for smooth operation of core networks by
troubleshooting daily problems
Management of the solutions development process from project initiation
to production deployment including implementation and including 24x7
L1/L2 Support
To take newly commissioned links into production network & to proactively
identify point of failures.
Worked under HACMP (High Availability clustered multi-processing)
environment and was configured for cascade mode with mutual take over.
Handling escalation processes and mentoring other support professionals
while working via phone, email, and chat/online.
Formulate technological solutions in accordance with customer
requirements, raising technical queries & Analysis of business
requirements and solution feasibility
Managing Projects for our Elite Customers by working closely with client
management to understand the business requirement for the project,
developing effective working relationships and ongoing management
processes for the project.
Solution Designing process from project initiation to production
deployment including implementation and Support
Develop relationships with Account Managers, Sales Specialists,
Manufacturers and Distribution Partners & Principle Relationship, Maintain
Skills + Accreditation.
Designing & Preparation of technical & Commercial Solutions, compliance
of BOQ / Specifications. Identification of new products, features,
applications and onwards broadcast to all sales force
Participated in all phases of network procurement including requirements
gathering, network assessment, vendor collaboration, and preparation of
RFPs, and coordination with Finance and Supporting sales teams for
Network related services.
Product Exposure
Unified Cisco Unified Communication Manager 6.1/7.0/8.6, Microsoft
Communica Lync
tion 2010/2013 & Free-PBX/Elastic/Asterisk Now/Trixbox
Project Achievement