Joseph Bilotta

106 Calera Crescent

Vaughan, Ontario L4H 1W1
(416) 710-8820
Josephbilotta@hotmail.com

OBJECTIVE: To pursue a role at a bank as a Customer Service Representative, whereby I can use my
interpersonal and relationship building skills to successfully deliver Legendary
customer service.

EDUCATION: Ryerson University, Toronto, Ontario

Bachelor of Commerce - Marketing Management
Degree awarded April 2018
Major Courses: Integrated Case Analysis
Marketing Metrics and Analysis
Understanding Consumers

EXPERIENCE: Customer Service Representative, Longos Grocery Store, Vaughan, ON

2013-Present
Listening and responding to customer requests regarding product location and
store complaints
Providing exceptional customer service by offering immediate solutions, whether
in person or via telephone
Evaluating inventory levels and ensuring high product quality through daily store
checkups
Following Health and Food Safety Guidelines at all times

Warehouse Clerk, Bowring Department Store, Vaughan, ON

2012-2013 Seasonal
Assisted customers by providing knowledge about products so that customers can
shop efficiently as possible
Responsible for receiving, unboxing and assembling products
Organized products neatly in the receiving department to ensure a safe
environment for the employees
Ordered products by carefully following quantity guidelines to limit product
overstock

Volunteer Karate Instructor, Northern Karate School, Vaughan, ON

2003-2011
Trained children and adults by teaching them new karate drills, self defense and
sparring techniques
Supervised and directed Karate Camps (Summer & March break camps) through
the use of educational activities and skill training
Assisted in karate tournaments by evaluating student performances
Created several karate routines to be performed in public Martial Arts
demonstrations at Vaughan Mills, York University, and local community parks
SKILLS:
Deliver exceptional customer service through resolving customer inquiries and mitigating
concerns
Strong team player, exhibiting excellent interpersonal skills.
Superb leadership, decision-making, communication and time management skills

HONOURS:
Achieved Honor Roll & Principles Award in Grades 9, 10, 11, 12
Received Ontario Scholar
Recognition Peer Mediator
Currently a first-degree black belt and working towards second-degree