DPUM 01 Rev.

TERMS AND CONDITIONS

FOR ACCREDITATION OF CONFORMITY ASSESSMENT BODY (CAB)

Komite Akreditasi Nasional

National Accreditation Body of Indonesia
Gedung Manggala Wanabakti, Blok IV, Lt. 4
Jl. Jend. Gatot Subroto, Senayan, Jakarta 10270 Indonesia
Tel. : 62 21 5747043, 5747044
Fax. : 62 21 57902948, 5747045
Email : sertifikasi@bsn.go.id and laboratorium@bsn.go.id
Website : http://www.bsn.go.id
Komite Akreditasi Nasional

DPUM 01 Revision : 8 Date: 5 December 2013

Approval Page

Reviewed by :

Approved by :
Komite Akreditasi Nasional

DPUM 01 Revision : 8 Date: 5 December 2013

TERMS AND CONDITIONS

FOR ACCREDITATION OF CONFORMITY ASSESSMENT BODY (CAB)

Based on Government Regulation No. 102 Year 2000, on National Standardization and
Presidential Decree No. 78 Year 2001, on the National Accreditation Body of Indonesia
(KAN), KAN is the authority body for the accreditation of conformity assessment bodies in
Indonesia. KAN ensures that their operation including those activities the related body
does not compromise the confidentiality, objectivity and impartiality of its accreditation.

1. Requirements for CAB

1.1. Accreditation of Conformity Assessment Bodies (CABs) are operated by KAN

to assess competency of CAB based on the defined requirements. The following is a list
of the requirements that shall be fulfilled by:

a) Quality Management System Certification Bodies (QMS CBs):

- SNI ISO/IEC 17021:2011: Conformity assessment Requirements for bodies

providing audit and certification of management systems

- IAF Mandatory Documents (IAF MD Series) as follows:

IAF MD 1:2007 Certification of Multiple Sites Based on Sampling
IAF MD 2:2007 Transfer of Accredited Certification of Management Systems
IAF MD 3:2008 Advanced Surveillance and Recertification Procedures
(ASRP)
IAF MD 4:2008 Use of Computer Assisted Auditing Techniques ("CAAT") for
Accredited Certification of Management Systems
IAF MD 5:2009 Duration of QMS and EMS Audits
IAF MD 7:2010 Harmonization of Sanctions to be Applied to CAB
IAF MD 11:2013 Application of ISO/IEC 17021 for Audits of Integrated
Management Systems (IMS)

b) Environmental Management System Certification Bodies (EMS CBs):

- SNI ISO/IEC 17021:2011: Conformity assessment Requirements for bodies

providing audit and certification of management systems

- IAF Mandatory Documents (IAF MD Series) as follows:

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IAF MD 1:2007 Certification of Multiple Sites Based on Sampling

IAF MD 2:2007 Transfer of Accredited Certification of Management Systems
IAF MD 3:2008 Advanced Surveillance and Recertification Procedures
(ASRP)
IAF MD 4:2008 Use of Computer Assisted Auditing Techniques ("CAAT") for
Accredited Certification of Management Systems
IAF MD 5:2009 Duration of QMS and EMS Audits
IAF MD 7:2010 Harmonization of Sanctions to be Applied to CAB
IAF MD 11:2013 Application of ISO/IEC 17021 for Audits of Integrated
Management Systems (IMS)

c) Hazard Analysis Critical Control Point System Certification Bodies (HACCPS CBs):

- SNI ISO/IEC 17021:2011: Conformity assessment Requirements for bodies

providing audit and certification of management systems
- DPLS 05 : Supplementary Requirements for SHACCP CBs and FSMS CBs

d) Food Safety Management System Certification Bodies (FSMS CBs):

- SNI ISO/IEC 17021:2011 : Conformity assessment Requirements for bodies

providing audit and certification of management systems
- ISO/TS 22003:2007 Food safety management systems Requirements for
bodies providing audit and certification of food safety management systems
- DPLS 05 : Supplementary Requirements for HACCPS CBs and FSMS CBs)

e) Information Security Management System Certification Bodies (ISMS CBs):

- SNI ISO/IEC 17021:2011 : Conformity assessment Requirements for bodies

providing audit and certification of management systems
- ISO/IEC 27006:2011 Information technology Security techniques
Requirements for bodies providing audit and certification of information
security management systems

- DPLS 12 : Persyaratan Tambahan bagi Lembaga Sertifikasi Sistem Manajemen

Keamanan Informasi

f) Personnel Certification Bodies (Personnel CBs):

- SNI ISO/IEC 17024:2012 : Conformity assessment General requirements for

bodies operating certification of persons

g) Product Certification Bodies (Product CBs):

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- SNI ISO/IEC 17065:2012 Conformity assessment Requirements for bodies

certifying products, processes and services

- DPLS 04 : Terms and Condition for Accreditation of Product Certification Bodies

h) Ecolabel Certification Bodies (Ecolabel CBs):

- KAN Guide 800-2004 : Guidance on Accreditation on Ecolabel CBs

- KAN Guide 801-2004: General Requirements for Bodies Operating Ecolabel

Certification

i) Organic Food Certification Bodies (Organic Food CBs):

- KAN Guide 901-2006 as requirement that shall be fulfilled by Organic Food

Certification Body

j) Sustainable Forest Management Certification Bodies (Sustainable Forest

Management CBs):

- ISO/IEC 17021:2011: Conformity assessment Requirements for bodies

providing audit and certification of management systems
- The Republic of Indonesia Forestry Ministers Regulation number : P.38/Menhut-
II/2009 concerning Standard and Guidelines on Assessment of Performance of
Sustainable Production Forest Management and Verification of Timber Legality for
License Holders or in Private Forest
- The Republic of Indonesia Forestry Ministers Regulation number P. 68/Menhut-
II/2011 concerning changes on P.38/Menhut-II/2009
- Republic of Indonesia Forestry Ministers Regulation number P.42/Menhut-II/2012
concerning changes on P.38/Menhut-II/2009
- P.8/VI-BPPHH/2012 concerning Assessment of Performance of Sustainable
Production Forest Management and Verification of Timber Legality
- DPLS 13 : Supplementary Requirements for Accreditation of SFM CB

k) Timber Legality Certification Bodies (Timber Legality CBs):

- ISO/IEC 17065:2012: Conformity assessment Requirements for bodies

certifying products, processes and services
- The Republic of Indonesia Forestry Ministers Regulation number : P.38/Menhut-
II/2009 concerning Standard and Guidelines on Assessment of Performance of
Sustainable Production Forest Management and Verification of Timber Legality for
License Holders or in Private Forest

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- The Republic of Indonesia Forestry Ministers Regulation number P. 68/Menhut-

II/2011 concerning changes on P.38/Menhut-II/2009
- Republic of Indonesia Forestry Ministers Regulation number P.42/Menhut-II/2012
concerning changes on P.38/Menhut-II/2009
- P.8/VI-BPPHH/2012 concerning Assessment of Performance of Sustainable
Production Forest Management and Verification of Timber Legality
- DPLS 14 : Supplementary Requirements for Accreditation of Timber Legality CB

l) Greenhouse Gases Validation and/or Verification Bodies (GHG V/VBs):

- ISO 14065:2007, Greenhouse gases Requirements for greenhouse gas

validation and verification bodies for use in accreditation or other forms of
recognition
- IAF MD 6:2009 IAF Mandatory Document for the Application of ISO 14065:2007
- DPLS 15 : Term and Condition for Accreditation of GHG V/VB
- ISO 14064-3:2006, Greenhouse gases - Part 3: Specification with guidance for the
validation and verification of greenhouse gas assertions
- ISO 14066:2011, Greenhouse gases Competence requirements for greenhouse
gas validation teams and verification teams

m) Medical Devices Quality Management Systems Certification Bodies (MDQMS CBs):

- SNI ISO/IEC 17021:2011 : Conformity assessment Requirements for bodies

providing audit and certification of management systems
- IAF MD 9:2011 Application of ISO/IEC 17021 in Medical Devices Quality
Management Systems (ISO 13485)
- DPLS 11 : Persyaratan Tambahan untuk Lembaga Sertifikasi Sistem Manajemen
Mutu Alat Kesehatan (LS SMMAK)

1.2 CAB shall have:

- documented quality manual of related requirements. It shall been implemented for at

least 3 months.

- conducted at least one internal audit and management review.

- registered legal entity

- sufficient resources including human resources

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- fulfilled all KAN requirements including accreditation fees

- issued at least 1 certificate of conformity

2. Accreditation Procedure

2.1. Accreditation application

2.1.1. CAB asks for information on accreditation procedures and requirements to KAN

2.1.2. KAN sends an accreditation application form and other related documents.

2.1.3. CAB sends an application letter use such forms to Chairman of KAN cq. Director
for Accreditation that signed by CABs top management together with :

- Application form
- Applicant data form
- Controlled and updated Quality Manual and procedures
- Certification scheme for each scope applied (for product and personnel CB)
- List of auditor/ validator/ verificator/ technical experts/ evaluator/ competency
examiner/ inspector/ certification decision using form
- List of certified clients (for extension to accreditation scopes and re-accreditation)
- List of committee for safeguarding impartiality or governing board
- Legal entity
- List of supporting laboratory and Memorandum of Understanding (MoU) documents
between product certification body and supporting laboratory if Product CB and
laboratory are within different legal entities
- Records of internal audit and management review
- Statement of commitment from CABs clients to be audit by CAB (for new accreditation
application)
- Receipt of payment of application fees

2.1.4. KAN reviews whether the application submitted by CAB used such forms together
with documents and records as required in 2.2.3 and reviews its capability to provide an
accreditation to CAB with taking into account:
- Applicants location;
- Language used in the assessment;
- Scope of accreditation requested;
- Availability of Assessor and/or technical expert;
- Availability of accreditation scheme and related document;
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2.1.5. KAN would precede the application to the next step after all requirements fulfilled.

2.2. Preliminary visit

2.2.1. Preliminary visit aims to identify the readiness of CAB against accreditation
requirements before the initial assessment carried out.
2.2.2. CABs may ask KAN to carry out a preliminary visit. This visit is not mandatory.
2.2.3. The preliminary visit carried out to observe gaps of compliances to the
requirements including technical requirements. It is not a form of consultation. KAN will
issue the preliminary visit report without any nonconformity.

2.3. Assessment preparation

2.3.1. KAN proposes assessment team and assessment schedule to the CAB based on
complexity and accreditation scopes. The CAB has right to refuse the assessment team
by providing the rationale of objection. Where the CAB did not approve assessment team
and assessment schedule by acceptable reason, KAN will replace the assessment team
and rearranges schedule of assessment.
2.3.2. KAN appoints assessment team officially to conduct adequacy audit and
assessment on be half of KAN based on related requirements. The technical experts will
be added to the team, if necessary. On the appointment of assessment team, KAN
ensures that the team members have appropriate competencies and free for any potential
conflict of interest with CAB.

2.4. Adequacy audit

2.4.1. The assessment team will conduct an adequacy audit to CABs quality manual
and associated documents against requirements.
2.4.2. If the assessment team concluded that the system is generally not comply with the
requirements, than the assessment team can make a recommendation to Secretary-
General through Director for discontinuing accreditation process to carry out on-site
assessment.
2.4.3. If the CAB quality documentation is adequate, the accreditation process may be
proceed to on-site assessment.

2.5. On-site assessment

2.5.1. KAN assesses the conformity assessment services at the premises of the CAB
from which one or more key activities performed.

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2.5.2. The assessment team executes on-site assessment in 4 stages as follow: opening
meeting, assessment, team meeting, and closing meeting.
2.5.3. The assessment team should deliver to the CAB during closing meeting summary
report and/or any nonconformities/observations found during on-site assessment. The
CAB should follow up any major non-conformity within 1 month after the on-site audit,
while, any minor non-conformities and observations should be follow up within 2 months
after.
2.5.4. For initial assessment, if such non-conformities cannot be close out until specified
time, KAN will give 1-month extension period to CAB for carrying out corrective action for
any major non-conformity. KAN will give the letter for reminding CAB to complete it. KAN
will discontinue the accreditation process if such letter waived.

2.6. Surveillance
2.6.1. KAN establishes sampling method to ensure proper assessment. All premises
from which one or more key activities are performed will be assessed within a defined
timeframe.
2.6.2. The regular surveillance visit is conducted minimally twice during accreditation
period. However, if KAN Council decided that the first surveillance should be conducted
early no later than 6 months after the date of accreditation, than surveillance shall be
conducted three times during accreditation period. In some certain cases, KAN can
decide to conduct additional surveillance at any time if there is any:
- Complaints/disputes from related parties concerning the performance of accredited
CAB.
- Changes as mentioned that have significant affect to capability of accredited CAB.
- The assessment team of previous assessment recommends for additional audit based
on assessment result.
2.6.3. First surveillance is carried out 12 (twelve) months after date of accreditation
status was granted, at the latest. If the first surveillance can not be conducted in 12
months, the accreditation status for CAB can be suspended until the first surveillance is
conducted.
2.6.4. The second surveillance is carried out 24 (twenty-four) months after the date of
accreditation status was granted. KAN can give dispensation on the postponement for 3
(three) months of the program. The reason of postponement must be agreed by Director
for Accreditation. If the first surveillance conducted no later than 6 months after
accreditation as decided by KAN Council, the second surveillance should conducted 18

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(eighteen) months after accreditation, and the third surveillance is carried out 30 (thirty)
months after accreditation.

2.7. Re-accreditation
2.7.1. Before the accreditation status is expired, at least 12 (twelve) months before the
expired date of accreditation certificate, Director for Accreditation informs the CAB that its
accreditation status will be expired, and suggests the CAB to send an application for re-
accreditation 9 (nine) months before the expired date on the accreditation certificate.
2.7.2. If the CAB is willing to extend its accreditation status, the CAB shall send an
application for re-accreditation and other supporting documents which are required.
2.7.3. On site assessment for re-accreditation should be conducted at least 6 months
before the expired date on the accreditation certificate.

2.8. Extension accreditation scope

2.8.1. CAB may request an extension of accreditation scopes to KAN.
2.8.2. The assessment for extension of accreditation scopes can be carried out together with
surveillance activity.
2.8.3. If the assessment is conducted not in the same time with the surveillance visit, than the
assessment can be conducted minimally 3 (three) months after the last assessment visit.

2.9. Witness Assessment (except for product certification that covers in DPLS 04)
KAN perform witness at selected locations where the CAB operates to gather objective
evidence that the CAB is competent to the applicable scopes applied and conforms to the
relevant standard(s) and other requirements for accreditation.
The assessment team witnesses the performance of auditor of the CAB to ensure the
competence of the CAB in carrying out their certification services.
2.9.1. Determination of scopes to be witnessed
2.9.1.1. Some aspects which are considered in determining of scopes to be witnessed
are:
potential risk having for any scopes
number and performance of auditor/evaluator/examiner/ expert/sampling
officer for each scopes
most scope of certification issued
availability of audit/examination program

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feedback from interested parties

2.9.1.2. Within one accreditation cycle, witnesses should cover all potential risks having
for accreditation scope (high, medium, and low) for an accreditation scheme
which have such levels of potential risks such as management systems and
HACCP, if applicable.
2.9.1.3. Composition of witnesses number for Management System CABs consist of 60
% high risk scope, 30 % for medium risk of scope, and 10% for low risk of
scope. Since the CBs have accreditation scope with two risk categories such
as high risk and medium risk, high risk and low risk, or medium risk and low
risk, even the calculation of the witness number composition using
comparative grade 60 : 40. Since the CBs have accreditation scope with one
risk categories scope, there is no composition.
2.9.2. Determination of witness number for initial accreditation and scope
extension
2.9.2.1. For processing of initial accreditation, and extension of accreditation scope,
witnesses number will be determined by refer to table 1 below.
Type of audit which might be witnessed is initial certification/re-certification or
surveillance audit which covers all certification requirements.

Tabel 1. Number of Witnesses for initial accreditation and scope extension

Number of accreditation scopes Number of witness
1-4 1
5-16 2
> 16 3
Note: - accreditation scope for FSMS certification body refers to DPLS 19.

2.9.3. Determination of witnesses within accreditation cycle

2.9.3.1. Determination of witnesses number to be performed should be conducted after
an accreditation granted and should evaluate each year within an accreditation
cycle refers to table 2 (for all accreditation schemes except personnel), while
determination of witnesses number for personnel CB refers to table 3.

Example:
- After an accreditation granted found that CAB have issued 100 certificates which mean the
witnesses should be performed during accreditation cycle are 4 witnesses, than during the first
year of accreditation the witnesses conducted was 1.

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- After one year of accreditation the certificates issued by CAB are 203 certificates, which mean
the witnesses should be performed during accreditation cycle are 6 witnesses, than during the
second year of accreditation the witnesses conducted was 2.
- After two years of accreditation the certificates issued by CAB are 405 certificates, which mean
the witnesses should be performed during accreditation cycle are 8 witnesses, than during the
third year of accreditation the witnesses conducted was 3.
- After three years of accreditation the certificates issued by CAB are 580 certificates, which
mean the witnesses should be performed during accreditation cycle are 10 witnesses, than
during the last year of accreditation the witnesses shall conducted are 4 witnesses.

Tabel 2. Number of witnesses within an accreditation cycle (except Personnel CB)

Number of accreditation scopes Number of witness
1-50 2
51-200 4
201-400 6
401-600 10
> 600 11

Tabel 3. Number of witnesses within one accreditation cycle for Personnel CB

Number of accreditation scopes Number of witness
1-500 2
501-1000 4
1001-5000 6
> 5000 7

2.9.3.2. If CAB can maintain the satisfactory performance continuously within two (2)
accreditation cycles, the number of witness can be reduced at maximum 2
witnesses, however the lowest witnesses number to be performed to the CAB
are 2.
2.9.3.3. If there is negative feedback from interested parties on the performance of the
CAB, the number of witnesses can be added at minimum one witness.
2.9.4. Determination of witness number for re-accreditation
2.9.4.1. Theres no need any additional witnesses for re-accreditation program other than
witnesses audit programmed within an accreditation cycle, unless the CAB apply
for an extension on accreditation scopes.
2.9.4.2. If CAB failed provided an audit programs to be witnessed as required within
previous accreditation cycle, than KAN shall conduct the witnesses as required
on the scope(s) that failed to be witnessed during previous accreditation cycle.
2.9.5. Implementation of witness
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2.9.5.1. Director for Accreditation informs the CAB on the assessment team that will
conduct the witness as well as the witness fees; KAN should consider the
following aspect when assigning the assessment team:
an appropriate knowledge of CABs client type of business, process and product,
a general understanding of the kinds of regulations the clients products have to
comply with, and
the ability to witness an audit and to collect any necessary information.
2.9.5.2. Witness assessment should be conducted in conjunction with an assessment
program.
2.9.5.3. KAN requests CAB to provide information :
CABs audit plan
Latest audit report of particular client or stage 1 audit report when the audit
being witness is initial certification
Background information on the CABs audit team
CABs audit or surveillance procedure
Logistical information for the audit (date and location)
Clients permission before the witness is conduct.
2.9.5.4. During the witness, KANs assessment team evaluates the audit process
according to the audit plan and procedures of certification having by the CAB,
while also evaluates qualification of the audit team assigned according to CABs
audit team (auditor/examiner/expert/sampling officer) criteria and competencies
of CABs audit team covering audit technique, knowledge on certification criteria
and other relevant documents/regulations, and knowledge on technical area
being audited.
2.9.6. Follow up of witness
2.9.6.1. KANs assessment team should inform to the CABs audit team where
observation or nonconformity found during the witness process at the post audit
feedback session, and should be recorded in the witness report.
2.9.6.2. Where the witness report includes nonconformity(es) and observation(s), it
should require that action is taken by the CAB management to address the
issues raised.
2.9.6.3. The assessment team should produce the witness report only after received and
reviewed of the CAB audit report which was witnessed.
2.9.6.4. The assessment team verifies the evidences of corrections and corrective
actions taken by CAB during the next surveillance if needed.

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2.10. Assessment report

2.10.1. The assessment team analyzes all relevant information and evidence gathered
during the document and record review and the on-site assessment. The teams
observations on areas for possible improvement may also present to the CAB.

2.11. Decision making on accreditation

2.11.1. Accreditation decision made by KAN Council.
2.11.2. KAN will not delegate its responsibility in granting, maintaining, extending,
reducing, suspending and withdrawing an accreditation
2.11.3. Persons involves in decision making shall not involve in assessment
2.11.4. Before making an accreditation decision, the assessment report should be
reviewed by Technical Committee

2.12. Application Validity

The accreditation application submitted by CAB is valid for one-year after the date of
application. The accreditation process (application to accreditation decision) shall be
completed within one-year period. The accreditation period would be terminated once the
CAB failed to follow this period.

2.13. Sanctions
2.13.1. KAN may initiate to apply sanctions to the applicant CAB or the accredited CAB
when it found that an applicant/accredited CAB has persistently failed or has lack of
consistency to meet the requirements of accreditation or to abide by the rules for
accreditation. The sanctions could be, but are not limited to:
Intensification of surveillance (office, witness or document review);
Reduction of accreditation scope (including geographical scope);
Suspension;
Withdrawal;
Public notice of scope reduction/suspension/withdrawal/misrepresentation of
accreditation;
Legal actions

2.13.2. Suspension an accreditation

2.13.2.1. During the accreditation period, KAN may suspend the accreditation status of
the CAB, if the CAB failed to maintain its compliance to the requirements,.

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2.13.2.2. Suspension a part or all of CAB accreditation scopes are based on the
following:
a. The CAB failed to resolve any non-conformities issued as results of assessment,
surveillance or re-assessment in the specified time frame;
b. There is negative outcome of complaint investigation.
c. The CAB misuses/misrepresentation of KAN accreditation logo and PAC/IAF MLA
marks;
d. The assessment result shows that the implementation of management system is not
effective;
e. The CAB cannot facilitate KAN surveillance and/or witnessing within period.
f. Non-payment of fees.
g. Requested by CAB.
2.13.2.3. The CAB that its accreditation status is suspended may carry out surveillance
to its certified clients, however does not entitle to carry out initial certification or re-
certification audit by using KAN logo or statement that accredited by KAN.
2.13.3. Withdrawal an accreditation
2.13.3.1. KAN may withdraw an accreditation status of the accredited CAB based on the
following:
a. The CAB owned by individual and the owner that is bankrupt or to be a part of its
creditor;
b. There is force majeure that causes of the CAB could not be operate;
c. The CAB is a part of a corporate that is liquidated.
d. The CAB has persistently failed to meet the requirements of accreditation or to abide
by the rules for accreditation.
e. The CAB failed to follow up recommendation for corrective action within suspension
period (3 months).
f. there is proven evidence of fraudulent behavior.
g. the CAB intentionally provides false information
2.13.3.2. The CAB that its accreditation status is withdrawn shall not carry out
surveillance to its clients or initial certification or re-certification audit by using KAN logo or
statement that accredited by KAN, all of its clients shall be transferred to the other
accredited certification bodies.
2.13.4. Reducing an accreditation
KAN may reduce an accreditation scope of the CAB if:

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a. The CAB failed to maintain the availability of competence personnel and/or facilities
and/or equipments needed to support its accredited activity;
b. Requested by CAB.

2.13.5. Intensification of surveillance (office, witness or document review)

2.13.5.1. KAN may carry out an additional or early surveillance to the CAB, when it found
that an applicant/accredited CAB lack of consistency in implementation of CA procedures
to abide by the rules for accreditation.
2.13.6. The CAB that its accreditation status is suspended or withdrawn is not entitled to
use KAN symbol and PAC/APLAC/IAF/ILAC logos for all of its activities until the
accreditation status is re-activated by KAN.
2.13.7. KAN will notify the CAB on the reason of suspension/withdrawal, within 14 days
before the suspension/withdrawal.

3. CAB Rights and Obligations

3.1. CAB has the rights to:
a) Make appeals and complaints to KAN.
b) Get information on any accreditation requirements changes.
c) Require explanation when the applied scope of accreditation is related to a specific
program and additional information related to accreditation application.
d) Get information on names of an assessment team members who will carry out
assessment / surveillance/ re-assessment
e) Use the KAN accreditation logo with concerning related Guide stipulated by KAN.
f) Apply for extending and reducing of accreditation scope.

3.2. CAB has obligations to:

a) Commit to fulfill continually the requirements as mention in clause 1.1, and this terms
and conditions and adapt the changes of accreditation requirements.

b) CAB shall provide proper assistance and required cooperation to KAN and its staffs
to enable KAN to monitor the fulfillment of the related accreditation requirements and
criteria, that include
- To permit KAN and auditors to conduct assessment, surveillance, verification,
witness and other activities related to accreditation for all premises where CAB
services operate

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- To assist KAN or its personnel conducting the investigation and solving any
complaints submitting by a third party concerning the CAB activities that are
included in the accredited scope. Ensure any information given to KAN is up to
date
c) Prepare any necessary arrangements conducting assessment or evaluation including
accommodation and arrangements for assessment of documents, and access in any
fields, the records (including internal audit report and personnel for assessment,
surveillance, re-assessment ,complaints handling purposes) and document related to
independence and impartiality from its related bodies
d) CABs shall provide audit programs to be witnessed by KAN before the accreditation
status is granted and during accreditation cycle as required. The witness is to ensure that
CABs have competent auditor to support their services. CAB shall require their clients to
permit KANs witnessing assessment team
e) Use its accreditation in appropriate way and shall not make any misleading statement
on its accreditation in accordance to the accredited scopes including their certified clients
and other parties
f) Pay such fees for application, assessment, surveillance, re-assessment, extending
scope and other fees as determined by KAN before on-site assessment conducted
g) Inform KAN immediately, in case there are changes on:
- Organization, top management and key personnels;
- Address, ownership, legal status, and organization commercial status;
- Main policy;
- Equipments, premises, facilities and/or other resources that may affect CAB
performance;
- Accreditation scopes;
- Other such matters that may affect the ability of the CAB to fulfill requirements for
accreditation
h) Provide data of certified clients to KAN at least once a year
i) Facilitate PAC/IAF peer evaluation in order to maintain MLA PAC/IAF.

4. KAN has obligation to:

- Make publicly available information the current status of accredited CAB regularly
- Provide the CAB with information related to the accreditation scopes, terms and
conditions, international arrangement, where applicable..

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- Give the notice of any changes to its requirement for accreditation in a reasonable
time. Any changes made shall take into account of views expressed by interest
third parties.

- Verify that each accredited body carries out any necessary adjustment against the
changes requirements.

5. Use of KAN logo and PAC/IAF MLA Mark and other conformity mark
5.1. DPUM 04 (KAN Guide 12: 2004) governs the use of KAN accreditation logo. CABs
shall use KAN logo only for its accredited scope and premises.
5.2. The use of PAC/IAF/APLAC/ILAC mark based on KAN Guide 13, where applicable.
5.3. The use of other conformity marks based on Pedoman KAN 403:2012
5.4. If there is evidence related to improper use of KAN accreditation logo, KAN shall
warns and instructs CAB to carry out the corrective action within two months period.
5.5. If CAB cannot complete the corrective action, its accreditation status will be
suspended or withdrawn. If such cases breach the law, KAN will report to the relevant
authority.

6. The Certificate
KAN Accreditation certificate:

a) Be valid for a four years period.

b) Can be withdrawn when KAN concludes that CAB failed to comply with the
requirements and this terms and conditions determined by KAN.

c) Must be returned to KAN upon withdrawal or expire of the accreditation.

7. Confidentiality

7.1. KAN will keep confidentiality of any information collecting from accreditation
process.

7.2. All KAN personnel in all level including internal and external personnel shall keep
confidentiality of any information about CAB and sign Commitment to keep confidentiality
and free conflict of interest and other pressure.

7.3. Information about CAB shall not inform to other parties without any written consent
from CAB. If requires by law, KAN shall inform CAB.

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7.4. All KAN personnel at all level including any committees and external personnel or
institution, which acts on behalf of KAN, shall commit to obey these confidentiality
requirements. All such information will only be handed over to other interested parties in
accordance with the existing laws or with a written permission from the respective CABs
management.

8. Complaints and Appeals

8.1. KAN will respond and take an appropriate action of any complaints concerning
accredited CAB, KANs personnel or personnel who acts on behalf of KAN. KAN will
assess the effectiveness of such action taken.

8.2. KAN will respond an appeal from CAB by establishing the independent committee.

8.3. KAN would respond any appeal submitted by CAB within one month after decision
issued.

8.4. KAN would proceed any appeal issued by CAB which related to decision not
proceed an accreditation because of technical matters, and decision to not granted,
suspended or withdraw the CAB accreditation because of CAB performance, However,
the appeal would not be proceed when decision appealed according to not proceed or not
granted, suspended or withdraw the CAB accreditation because of the CAB failed to
comply with an accreditation pre-requirements and failed to follow the accreditation
process (ex: The CAB failed to provide the audit(s) to be witnessed, The CAB failed to
response the NC issued within period, The CAB may not be surveillance within period,
The accreditation process exceeded 1 year period)

8.5. KAN keeps the records of all appeals, complaints and corrective actions related to
accreditation.

9. Liability
KAN is responsible to the liability matters that might be aroused from its accreditation
activities. The guideline is governed on Government Regulation No. 43 Year 1991
concerning Indemnity and Its Procedure in Public Administration Court.

10. Accreditation Fee

10.1. KAN has stable finances from government budget and accreditation fee.
10.2. KAN establishes and publishes the accreditation fee structure (DPUM 02).

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11. Provisions of Legislation

This terms and conditions is stipulated under the laws and regulation of Republic of
Indonesia.

12. KAN's ADDRESS

Gedung Manggala Wanabakti block IV 4th floor
Jln. Jend. Gatot Subroto, Senayan, Jakarta 10270
Telp : 62-21 5747043-4, Fax : 62-21 5747045, 57902948
E-mail : sertifikasi@bsn.go.id

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