New Drive is Offline CX4

Inserted a new drive in a DAE-2P or DAE-3P

enclosure and the drive was taken offline. (0)

NOTE: This tree is for CX4 series arrays

Is the drive a SATA II running Flare Release 28 or greater.
drive type
Yes
No A

Does Navisphere Manager or the

Navisphere getlog command return error code 0x877,
indicating that the drive failed to initialize? (1)

Yes
No

Is the enclosure a
DAE-3P running at 4G? No
(power LED Blue) (2)

Yes

Check the drive part number and

verify that the drive is capable of
running at 4G. (3)

Does Navisphere
Can the drive run Manager or the Navisphere
Yes
at 4G? (4) getcrus command report that
the drive is requesting to be
The drive may be defective. bypassed? (7)
No No
Replace the drive. (5)
Yes
Replace the drive with a
4G drive. (6)

Check the Navisphere logs

for any soft SCSI Bus errors
The drive is requesting to be bypassed. for this drive. (9)
Replace the drive. (8)

Refer to the Single Drive Failure tree. You may need to Are there any soft SCSI Bus
Yes
replace the drive. (11) errors for this drive? (10)

NOTE: When closing a solved case, be sure to open CSI and specify the No
action that solved the problem. If the case needs to be escalated, make
sure that you have the spcollect data.
Escalate to
Engineering. (12)
 A

Invalid Enclosure type

Is the Enclosure Type For a SATA II Drive.
A DAE-3P? No Replace SATA II drive
(13) with appropriate drive type.
(14)

Yes

Check the enclosure

drive type
(Fibre Channel or SATA II)
(15)

Is the Enclosure drive

type SATA II? Yes The drive may be defective.
(16) Replace the drive. (17)

No

Replace the drive with

a Fibre Channel 4G
drive. (18)