ITGSM13 - Adela Del Rio - 45

PPINOT: A Performance Management Solution for Process Oriented
Organisations
Adela del Ro Ortega, Universidad de Sevilla
Manuel Resinas, Universidad de Sevilla
Antonio Ruiz Corts, Universidad de Sevilla
Adela del Ro Ortega
BPM SOC
Automated
SPL Testing
PhD Computer Sciences- BPM & Metrics

5 Years Experience Research and Teaching
Congreso Acadmico ITGSM13 Diapositiva 2

Introduction
Motivation
Proposal

Introduction
Motivation
Proposal

Business Processes (BPs)
Business
goal
Organisation Humans
Activities
IT systems Data
Other resources

Request For Change (RFC) Management BP
Requester
(Participant 1)
RFC approved
or cancelled
RFC
IT systems
Analyse RFC and
give an answer
Participants

RFC Management BP Diagram

Business Process Management
Process designer System architect
BP modelling & analysis (simulation) Configuration
Process
repository
Execution
logs
Execution and monitoring

Evaluation
process analysts Process participants

Need to Measure

Measure for the Manager
To keep the business under control
BAM
Manager

Measure for Employees
To keep them motivated
Employee
If we get an EFQM +200 certification, then

we will get an extra payment

Measure for Customers
To pay according to the QoS
Customer

Key Performance Indicator (KPI)
KPIs are quantiable metrics that an organisation

uses to measure performance in terms of meeting
its strategic and operational objectives.
[A. Neely et al., 2005]

KPI Example
The average class attendance should be increased

by 15% during this course

Process Performance Indicator

KPI1 KPIn

BP1 BPn

PPIn-1 PPIn-n
PPI1-1 PPI1-n

PPI vs KPIs
KPIs
PPIs

Process Performance Indicator (PPI)
Quantifiable metrics that allow the evaluation of

the efficiency and effectiveness of business
processes. They can be measured directly by
data that is generated within the process flow and
are aimed at the process controlling and
continuous optimization.
[G. Chase et al., 2011]

PPI Examples
delays caused
by committee
number of
RFCs per
project
percentage of
corrective
changes from
RFC approved

Introduction
Motivation
Proposal

Integrating the PPIM lifecycle into the BPM one
Evaluation Design and

Identify PPI Analysis
correlations, Define PPIs,
conflicts and Connect with BP,
predict future design-time
behaviour analysis
Evaluation Design
Computa- Instrumen-
Calculate tion tation
PPIs values Implement
and monitor measurement
PPIs points
Enactment Configuration
BPM lifecycle
PPIM lifecycle

Current Picture

Current Picture

Problem Statement
How to define PPIs to fully

support the PPIM
lifecycle?
How to depict PPIs for all

kinds of users?
How to extract valuable

information?

Desirable Properties
PPI Definition
P1. Unambiguity & P2. Traceability P3. Expressiveness

completeness
Way of
defining a PPI

P1: Unambiguity and Completeness
Duration of
the analysis
activity
When
Which analysis
activity

P2: Traceability
? ?
Way of
defining a ? ?
PPI

P3: Expressiveness
3.1
Specific
Timed Measurable
3.3
SMART
Relevant Achievable
3.2
?
13
2 ?
?
PPI Representation
P4. Understandability P5. Bridging

the Visual gap

P4: Understandability
Precise vs understandable
?
?
Business manager System architect

P5: Visual Gap
Way of
defining a
PPI
Comprehensive
Partial views views

Analysis of PPIs
P6. Design-time
automated analysis

P6: Design-time Automated Analysis
Desig-time
analysis
?
BP modelling & analysis (simulation) Configuration
Post-mortem Process
repository Run-time analysis
analysis
Execution
logs
Execution and monitoring

Evaluation

Two Additional Requirements
R1. Tooling support R2. Standards support

State of the Art
P3 P6
Proposal P1 P2 3.2 3.3 P4 P5 R1 R2
3.1 6.1 6.2
3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.3.1 3.3.2 3.3.3
Castellanos et al. ~ ~ N/A * ~ ~
ARIS PPM ~ ~ ~ N/A ~
Mayerl et al. N/A

~ * ~
Momm et al. * ~
Pedrinaci et al. N/A N/A

* ~ ~
Wetzstein et al. * ~ ~ ~
Gonzlez et al. ~ ~ ~ ~
*
Popova et al. N/A N/A N/A N/A

* ~
Barone et al. *
~ ~ ~ ~
Friedenstabet al. *
~ ~

Introduction
Motivation
Proposal

Proposal
1. Metamodel 2. Graph not 3. Templates 4. Design-time 5. Tool

analysis

Proposal

analysis

Contributions
C1. Metamodel C2. Graph not C3. Templates C4. Design- C5. Tool
time analysis

Why a Graphical Notation
P5. Bridging the Visual gap
P4.
Understandability
Comprehensive
views

Graphical Notation
Measures What to measure
Base Measure Time
PPI
Count
Aggregated Measure
State
Condition SUM
Derived Single-Instance
Measure Data Property SUM
Condition
Derived Multi-Instance
Measure Data content
Connectors
Time connectors
Aggregates
Uses
Applies to isGroupedBy
Some Guidelines
I want to
know the
delays
caused by
committee
What to
measure

Some Guidelines
I want to
know the
delays
caused by
committee
What to
measure

Some Guidelines
I want to
know the
delays
caused by
committee
How to
connect it
to the BP

Some Guidelines
I want to
know the
delays
caused by
committee
How to
measure
Aggregating several
Instances:
AggregatedMeasure
What aggregation?:
Average (AVG)

Proposal

analysis

Why Templates
P4. Understandability Scalability
?
learning curve
Business manager

Templates
Helps to structure
information
Serves as a guide
Uses (structured)
natural language

Linguistic patterns
Easier and faster than writing

whole paragraphs from scratch
The PPI value must be greater than
[or equal to] <lower bound>
Sucessfully used in RE
Fills placeholders in
prewritten sentences

PPI-template
PPI-<ID> <PPI descriptive name>
Process <process ID the PPI is related to>
Goals <strategic or operational goals the PPI is related to>
MeasureDefinition The PPI is calculated as{

<TimeMeasure>|<CountMeasure>|<ConditionMeasure>|
<DataMeasure>|<DerivedMeasure>|<AggregatedMeasure>}
Target The PPI value {

<SimpleTargetValue>|<ComposedTargetValue>|
<CustomTargetValue>}
Scope The process instances considered for this PPI are

All
those in <descriptive name (S-x)>
Source <source from whcih the PPI measure can be taken>
Responsible {<role>|<department>|<organisation>|<person>}
Informed {<role>|<department>|<organisation>|<person>}
Comments <additional comments about the PPI>

PPI-template Example
PPI-005 Average time of RFC analysis

Process Request for change (RFC)
Goals BG-002: Improve customer satisfaction
BG-014: Reduce RFC response time
MeasureDefinition The PPI is calculated as the average of the duration
between the time instants when activity RFC analysis
becomes active and when activity RFC analysis becomes
completed
Target The PPI value must be lower than or equal to 1 working day
Scope The process instances considered for this PPI are those in
Last 100 instances scope
Source Event logs of BPMS
Responsible Planning and quality manager
Informed Chief Information Officer (CIO)
Comments Most RFCs are created after 12:00

Proposal

analysis

Proposal

analysis

PPINOT Tool Suite
Using PPINOT Using the Templates
graphical Editor Editor
Alternative 2
Alternative 1
Design
Execute Analyse
Design-time analysis operations on PPIs, e.g:

1. Which are the BP elements involved in PPI P?
2. Which are the PPI associated to activity A?
Integrated with Open Source BPMS (Activiti) to

instrument BPs and report PPI values
Congreso Acadmico ITGSM13 Diapositiva 53 53

PPINOT Graphical Editor
PPI palette

PPINOT Templates Editor

PPINOT Tool Analyser
InvolvedBPElements Operation Plugin

PPINOT BP Instrumenter

Muchas gracias !
Contact details:
Adela del Ro Ortega
Email: adeladelrio@us.es
Web: www.isa.us.es/adela.delrio

ITGSM13 - Adela Del Rio - 45

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PPINOT: A Performance Management Solution for Process Oriented

PhD Computer Sciences- BPM & Metrics

Congreso Acadmico ITGSM13 Diapositiva 2

Congreso Acadmico ITGSM13 Diapositiva 3

Congreso Acadmico ITGSM13 Diapositiva 4

Congreso Acadmico ITGSM13 Diapositiva 5

Congreso Acadmico ITGSM13 Diapositiva 6

Congreso Acadmico ITGSM13 Diapositiva 7

BP modelling & analysis (simulation) Configuration

Execution and monitoring

process analysts Process participants

Congreso Acadmico ITGSM13 Diapositiva 8

Congreso Acadmico ITGSM13 Diapositiva 9

To keep the business under control

Congreso Acadmico ITGSM13 Diapositiva 10

To keep them motivated

If we get an EFQM +200 certification, then

Congreso Acadmico ITGSM13 Diapositiva 11

To pay according to the QoS

Congreso Acadmico ITGSM13 Diapositiva 12

KPIs are quantiable metrics that an organisation

[A. Neely et al., 2005]

Congreso Acadmico ITGSM13 Diapositiva 13

The average class attendance should be increased

Congreso Acadmico ITGSM13 Diapositiva 14

Congreso Acadmico ITGSM13 Diapositiva 15

Congreso Acadmico ITGSM13 Diapositiva 16

Quantifiable metrics that allow the evaluation of

Congreso Acadmico ITGSM13 Diapositiva 17

Congreso Acadmico ITGSM13 Diapositiva 18

Congreso Acadmico ITGSM13 Diapositiva 19

Evaluation Design and

Congreso Acadmico ITGSM13 Diapositiva 20

Congreso Acadmico ITGSM13 Diapositiva 21

Congreso Acadmico ITGSM13 Diapositiva 22

How to define PPIs to fully

How to depict PPIs for all

How to extract valuable

Congreso Acadmico ITGSM13 Diapositiva 23

P1. Unambiguity & P2. Traceability P3. Expressiveness

Congreso Acadmico ITGSM13 Diapositiva 24

Congreso Acadmico ITGSM13 Diapositiva 25

Congreso Acadmico ITGSM13 Diapositiva 26

P4. Understandability P5. Bridging

Congreso Acadmico ITGSM13 Diapositiva 28

Business manager System architect

Congreso Acadmico ITGSM13 Diapositiva 29

Congreso Acadmico ITGSM13 Diapositiva 30

Congreso Acadmico ITGSM13 Diapositiva 31

BP modelling & analysis (simulation) Configuration

Execution and monitoring

Congreso Acadmico ITGSM13 Diapositiva 32

R1. Tooling support R2. Standards support

Congreso Acadmico ITGSM13 Diapositiva 33

Castellanos et al. ~ ~ N/A * ~ ~

ARIS PPM ~ ~ ~ N/A ~

Mayerl et al. N/A

Pedrinaci et al. N/A N/A

Popova et al. N/A N/A N/A N/A

Congreso Acadmico ITGSM13 Diapositiva 34

Congreso Acadmico ITGSM13 Diapositiva 35

1. Metamodel 2. Graph not 3. Templates 4. Design-time 5. Tool

Congreso Acadmico ITGSM13 Diapositiva 36