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DHL EXPRESS:
Services
Shipping tools
Services
DHL EXPRESS is the global market leader and specialist But what really sets us apart is the international shipping This guide enables you to find out how DHL EXPRESS can
in international shipping and courier delivery services, expertise of our people. Their knowledge, coupled help you with your international shipping needs, and
and weve been building and continuously improving our with their passion and can-do attitude, delivers a truly to see what best fits your needs from our wide range of
service for more than 40 years. Key to our success is the world-class service and ensures that your shipments get products and services. Should you have any questions,
strength of our global network with more than 100,000 to their destination securely and as quickly as possible. please get in touch with your account manager or visit us
employees operating in more than 220 countries and Their expertise has been further enhanced recently as a on http://www.dhl.com.bd/en/express.html
territories all focused on delivering the highest levels result of all our employees participating in the companys
of service. award-winning Certified International Specialists (CIS)
engagement and development program.
Export services
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists 3
Import services
Services
SERVICES
Optional services
Customs services
Shipping tools
All our services are time definite and offer you a secure door-to-door delivery service of goods and documents Zones and rates
to and from virtually every country. Whether you need your shipments delivered at the start, middle or end of
a working day, our services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL EXPRESS 9:00 (10:30 to the USA) DHL EXPRESS 12:00 DHL EXPRESS WORLDWIDE
Our premium time-definite service offers a delivery before With EXPRESS 12:00 you will receive your shipments Our most popular EXPRESS WORLDWIDE product offers
9:00 (10:30 to the USA) on lanes that guarantee either before 12 noon on the next possible working day. an end of day delivery service anywhere around the world
a next or second business day delivery. EXPRESS 9:00 is EXPRESS 12:00 offers a money-back guarantee and allows for pieces up to 70kg and shipments up to 1,000kg.
offered to the majority of business centers in Europe, for heavier pieces up to 70kg or 1,000kg per shipment.
the Middle East, Africa, Asia and the Americas. EXPRESS We deliver reliably and fast to more global destinations
9:00 features a money-back guarantee and is suitable for across a single integrated network than any other express
pieces up to 30kg and shipments up to 300kg. delivery company.
DHL EXPRESS 9:00 (10:30 to the USA) DHL EXPRESS 12:00 DHL EXPRESS WORLDWIDE
Service description Delivery before 9:00 (10:30 to the USA) Delivery before 12 noon on the next Delivery by the end of the next possible
on the next possible working day possible working day working day
To check what product is available from your address, please check the DHL Capability Tool (http://dct.dhl.com) or call DHL Customer Services on 16359 or 55668100.
Export services
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists 4
Import services
Customs services
Shipping tools
IMPORT SERVICES
With our IMPORT EXPRESS WORLDWIDE you can import
shipments from over 200 countries in the world. This
is more than any other express delivery company can
offer. Whats more, Customers in, say, the USA can order
an import from China not just to the USA, but to other
destinations as well. We call this a third country shipment.
Customs services
Shipping tools
OPTIONAL SERVICES
DHL EXPRESS offers a wide range of Optional Services Extended Liability View charges
from non-standard deliveries and billing options to If you are sending valuable documents such as passports,
climate neutral shipping. In this way, we give you the visa applications or regulatory certificates you can
flexibility to choose the service that best fits your needs extend the DHL standard liability with this service. It
when using our express delivery services worldwide. provides coverage and compensation in the case of
loss or damage.
Duties and Taxes Paid View charges
To make exporting your shipment even easier, DHL EXPRESS GoGreen Climate Neutral View charges
can arrange for the shipper or a third party to be billed This service is for customers who need a reliable method
for any duties and taxes payable at destination, rather to calculate their annual carbon emissions at a shipment
than the receiver of the shipment being billed. Charges apply level and subsequently offset these emissions through
whenever the shipper requests that duties, taxes or other approved environmental programs. The whole process is
regulatory fees be paid outside of the destination country. verified annually by an independent body accredited by
the United Nations.
Non Standard Pickup View charges
If your business needs a dedicated vehicle to collect GoGreen Carbon Estimate View charges
unusual shipments or a pickup outside normal business This is a high-level calculation using averages based on
hours, we can arrange this for you. lane and transportation mode. The report records the
results over the last three months. There is no offsetting
Weekend Delivery View charges involved in this service.
We offer a Saturday delivery service from and to key cities. Shipment Insurance View charges
Just give us the destination postcode and well take care We recommend this comprehensive protection for your GoGreen Carbon Footprint View charges
of the rest. valuable or personal shipments in the unlikely event of This is a detailed calculation of the carbon footprint of
physical damage or loss. In addition, you can agree an shipments sent in a stated period. The report uses the
insurance premium based on the value of the contents same measurement principles as Climate Neutral but
that will provide even greater peace of mind. without the offsetting.
Export services
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists 6
Import services
Customs services
Shipping tools
SURCHARGES
In order to maintain a consistently high level of service, in Over Sized Piece View charges
specific circumstances DHL Express levies a surcharge for This fixed surcharge is applied to any non-palletized piece
exceptional activities, ensuring that these surcharges are with a single dimension in excess of 120cm, or any pallet
fair for all of our customers. with a base dimension in excess of 120cm or a height in
excess of 160cm. The Over Sized Piece surcharge applies to
Fuel Surcharge View charges domestic and international shipments.
This variable surcharge is applied to the weight charge of
each shipment. It is derived from publically available fuel Over Handled Piece View charges
oil indices that are also shown on the DHL Express website This fixed surcharge is applied to any pallet within a
at www.dhl.com/en/express/shipping/shipping_advice/ shipment that is not stackable because of its shape,
express_fuel_surcharge.html. The charge is calibrated packaging or content. The Over Handled Piece surcharge
every month to the oil price that was current two months applies to domestic and international shipments.
prior to the billing month. The Fuel Surcharge applies to
domestic and international shipments. Dangerous Goods View charges
Customs services
Shipping tools
CUSTOMS SERVICES
DHL EXPRESS is the international specialist in shipping, Bonded Storage View charges
with extensive knowledge and experience of dealing Storage charges apply when the shipment cannot be
with customs topics worldwide. For your peace of mind, released by customs due to inaccurate or missing paperwork.
we provide a wide range of Customs Services support These charges take effect three days after the shipment
for customs-clearance processes. By making sure that arrival date or the broker notification, whichever is later.
clearance is a smooth and efficient process, we free you
to focus on your core business. With our online tool
(https://tas.dhl.com) we provide essential customs
information to help you prepare your shipments.
Services
Height
Width
Length
How to prepare your
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists shipment
9
Services
Packaging your
shipment
How to ship with DHL EXPRESS
Shipping tools
Paying for your
shipment
Zones and rates
Generic or broad descriptions are no longer permitted and Importer (Bill to): Receiver if different from Importer 6 Type of Export
Tax ID / VAT No:
are likely to cause delays. Descriptions should include the The options are: (1) Permanent; (2) Temporary; and
items, how many there are, what they are made of, and Shipment Reference:
(3) Repair & Return.
what they will be used for. For example, describing items Full Description of
Goods
Commodity
Code
Item
Quantity
Unit Value Subtotal
Value
Net Country of
[Currency] Weight Manufacture/Origin
Incoterms: 7
This relates to the place of manufacture, not the country of Reason for Export: 8
export. If items are manufactured in more than one country, I/ We hereby certifythat the information contained in this invoice is true and correct and that
the contents of the shipmetns are as stated above
please list the origins.
Position in Company: Signature:
Company Stamp
How to prepare your
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists shipment
10
Services
Packaging your
shipment
How to ship with DHL EXPRESS
Shipping tools
Paying for your
shipment
Zones and rates
and please ensure it does not overlap the corners or credit card or by bank transfer. You can open an account
edges of boxes. with DHL EXPRESS to pay via bank transfer; and all
n Use adequate protective wrapping for fragile or delicate account customers receive invoices on a pre-determined
items and ensure they are packed as far away as possible basis. For more details please get in touch with a
from the corners of boxes. Customer Service Advisor at your local DHL EXPRESS
office or go to http://www.dhl.com.bd/en/express/
shipping/open_account.html.
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists 11
Services
Shipping tools
SHIPPING SOLUTIONS
Making shipping easier Easyship
DHL EXPRESS offers a choice of electronic tools to suit This is an offline advanced shipment management tool for
even the most demanding requirements. We invest any organization with large shipping volumes or regular
continually in market-leading technologies to make scheduled deliveries. DHL Easyship can handle the needs of
it easier for you to send your shipments around the multinational supply chains or any business with a central
world. As a result, you have more time to focus on shipping function. It is a Windows-based system, which is easy
your business. to use yet very powerful enabling you to handle everything
from regular mailshots to multi-stage shipping processes.
Our electronic solutions cover online and offline
options, as well as integrated solutions. In addition, MyDHL Customer Shipping Integration
we provide industry-specific solutions tailored for MyDHL gives you access to all DHLs online capabilities. It Using EDI and XML Services enables you to incorporate
the Life Sciences and Technology sectors. More allows you to prepare your shipments, arrange collections, DHLs online shipping capabilities into your own website,
information about our general capabilities is provided store address details and use proactive tracking services. warehouse or customer service application. This provides
on this page. You can register online on www.mydhl.com to MyDHL global shipment tracking while making it faster and easier
and benefit from online billing solutions, eReturn and a to access information about transit times, rates and
www.dhl.com lot more all via a single portal, giving you access to one courier bookings.
Our website provides a comprehensive guide to or more accounts.
DHL EXPRESS shipping services, as well as transport Specific Solutions
news, service updates and contact details. To make doing DHL eMailShip DHL offers additional capabilities for businesses
business with us even easier, the site features interactive DHL has created a set of reusable forms to make the requiring more specialized solutions for example, its
tools that include online booking, tracking and a shipping process as quick and convenient as sending an Medical Express and Collect & Return services. For more
volumetric weight calculator. email. DHL eMailShip is for any smart business that wants information, please contact your DHL Account Manager or
time and cost savings when it comes to shipping. local Customer Service team.
Calculate the price of
your shipment
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 12
Surcharges
Services
4. Find the rate for your shipment using the rating zone GoGreen Carbon Estimate Per report 260.00 USD
and weight of your shipment. GoGreen Carbon Footprint Per annum 2,600.00 USD
Calculate the price of
your shipment
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 13
Surcharges
Services
Customs services
How to ship with DHL EXPRESS Service and rate
option matrix
Shipping tools DHL EXPRESS
WORLDWIDE: export
BDT 1,000.00 or 2% of
Fuel Surcharge Variable surcharge Disbursement Per shipment
Duty Paid, if higher
Per shipment Advance Payment Per shipment 50% of the Duty Paid
Remote Area 20.00 USD
per weight
Per shipment, per day
Additional Handling Bonded Storage BDT 166.00
after 3 calendar days
Dangerous Goods
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 14
Surcharges
Services
Customs services
How to ship with DHL EXPRESS Service and rate
option matrix
Shipping tools DHL EXPRESS
WORLDWIDE: export
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 15
Surcharges
Services
Customs services
How to ship with DHL EXPRESS Service and rate
option matrix
Shipping tools DHL EXPRESS
WORLDWIDE: export
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 16
Surcharges
Services
Customs services
How to ship with DHL EXPRESS Service and rate
option matrix
Shipping tools DHL EXPRESS
WORLDWIDE: export
8.5 102.37 128.18 153.33 164.67 172.99 207.31 262.77 314.60 From 70.1+ 2.52 3.29 4.51 4.73 5.27 6.96 7.91 9.12
9 107.15 133.78 159.92 171.81 180.68 217.12 275.47 330.66 From 300.1 2.52 3.29 4.51 4.73 5.27 6.96 7.91 9.12
Add USD 35 to the above prices for EXPRESS 9:00 or add USD 7 for EXPRESS 12:00
Terms and conditions apply see http://www.dhl.com.bd/en/express.html for details
Calculate the price of
your shipment
DHL Service & Rate Guide 2016: Bangladesh DHL EXPRESS: the international specialists Optional services 17
Surcharges
Services
Customs services
How to ship with DHL EXPRESS Service and rate
option matrix
Shipping tools DHL EXPRESS
WORLDWIDE: export
8.5 122.73 134.40 160.98 197.63 207.62 289.89 341.57 408.86 From 70.1+ 3.03 3.45 4.73 5.67 6.32 8.75 10.29 11.86
9 128.46 140.27 167.90 206.20 216.85 303.61 358.08 429.73 From 300.1 3.03 3.45 4.73 5.67 6.32 8.75 10.29 11.86
Add USD 35 to the above prices for EXPRESS 9:00 or add USD 7 for EXPRESS 12:00
Terms and conditions apply see http://www.dhl.com.bd/en/express.html for details
Country Head Office address
DHL Express Bangladesh Country Head Office
Molly Capita Centre
(Level 4&5)
76, Bir Uttam Mir Showket Road, Gulshan-1
Dhaka-1212, Bangladesh