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This document provides contact and background information for Bonjiovonna Bonner II. It summarizes their qualifications including skills in Excel, PowerPoint, Word, and MATLAB. It also lists work experience in customer service roles at the Michigan Lottery and MSU, as well as experience as an aircraft deicer and baggage handler. References are provided from MSU faculty and past supervisors.
This document provides contact and background information for Bonjiovonna Bonner II. It summarizes their qualifications including skills in Excel, PowerPoint, Word, and MATLAB. It also lists work experience in customer service roles at the Michigan Lottery and MSU, as well as experience as an aircraft deicer and baggage handler. References are provided from MSU faculty and past supervisors.
This document provides contact and background information for Bonjiovonna Bonner II. It summarizes their qualifications including skills in Excel, PowerPoint, Word, and MATLAB. It also lists work experience in customer service roles at the Michigan Lottery and MSU, as well as experience as an aircraft deicer and baggage handler. References are provided from MSU faculty and past supervisors.
6210 Abbott Rd. Michigan State University | East Lansing, MI
East Lansing, MI BS, Actuarial Science May 2018 734-968-6786
bonnerbo@msu.edu UCLA CEED SMARTS Program | Los Angeles, CA
Engineering Research Apprenticeship Certificate of Completion summary of qualification Jul 2010 Aug 2010 Able to easily grasp and implement new ideas, concepts, methods and technologies At ease in fast-paced environments Able-bodied and ready to take on varied assign- experience ments from the simple to the challenging Excellent oral/written communication, interpersonal and leadership skills Thrive in independent, collaborative, or stress- Michigan Lottery Customer Account Specialist heavy work environments Michigan Lottery Support Center | Lansing, MI certification Sept 2015 July 2016 Assited Michigan Lottery Online customers with various processes such as, account Actuary SOA Qualifications Completed details, website, game information and website error troubleshooting. FM P VEE Assisted customers via live chat, email, and phone simultaneously. Executed detailed case-logging for each customer. MFE MLC C Michigan State University Janitorial Technician Michigan State University Residential & Hospitality Services | East Lansing, MI skills May 2015 Aug 2015 Excel Maintained the overall cleanliness and upkeep of MSU Facilities Powerpoint Clean upholstery and carpet, buff and scrub floors, and make minor repairs Word Responsible for the set-up and tear-down of event furniture MATLAB Deicer C++ Aircraft Service International Group | Romulus, MI Aug 2013 April 2014 references Responsible for checking aircraft for leading edge ice and frost. Apply deice fluid type 1 and 4 to aircraft wings, fuselage and tail. Dr. Albert Cohen Actuarial Science Academic Director Responsible for operating deicing truck around aircraft to assist deicing proceedure. Michigan State University Responsible for accurate accounting of deicing fluid transactions. 517-355-4592
Tom McCollum Baggage Handler / Ramp Operator
Actuarial Projects Director Delta Airlines | Detroit, MI Michigan State University 517-353-0839 June 2012 July 2013 Lift, load, unload, and transport baggage, mail, and cargo to and from aircraft. Joe Zanti | Manager Operate ground support equipment such as tugs, conveyor belts, and tow tractors. Michigan Lottery Support Center 517-980-5748 Received additional $100 for meeting Bags-to-Claim and Mishandled Baggage goals for the month. Richardo Freshley | Co-worker MSU Janitorial Services 313-353-7009