Keisha Murphy

(336) 602-8835
Email: kmurp595@hotmail.com

EDUCATION:
Strayer University, Greensboro, NC
Masters of Arts- Public Administration with Management Concentration- March 2012

Winston-Salem State University, Winston Salem, NC

Bachelor of Arts Political Science minor Sociology- May 2005

QUALIFICATIONS:
Work well without supervision.
Exceptional organizational skills, with the ability to integrate details and coordinate tasks to accomplish
overall project goals.
Dependable, hard- worker who can be counted on to get the job done.
People oriented, with superior customer service skills.
Skilled at learning new concepts quickly while working well under pressure.
Computer literate, abilities include: Microsoft Word, Excel, Power Point, Access, QuickBooks, AS400 and
Internet.
Typing speed: 65

EXPERIENCE:
06/16- Current A Charitable Life Duluth, GA
Payroll Support Specialist
Performs payroll accounting and administrative duties to support the payroll department including setting
up
payroll account codes, processing payroll certifications, setting up voluntary deductions, processing and
auditing payroll, processing tax forms and resolving payroll issues.
Ensure payroll is processed timely, accurately and compliantly.
Keep track of hour rates, wages, compensation benefit rates, new hire information etc.
Complete appropriate forms for special wage/salary payouts and adjustments or to correct or balance a
special
situation.
Provide customer service to employees in the area of pay, benefit questions and how to obtain IRS
instructions
on withholding issues.
Develop in depth understanding of payroll database to produce reports on demand.

05/14- 06/16 Georgia Vocational Rehabilitation Agency Stone Mountain, GA

Associate Disability Adjudicator
Collected, reviewed, examined and analyzed medical, psychiatric and vocational evidence to determine
eligibility for Social Security and/or Supplemental Security Income disability benefits.
Contacted and interviewed claimants and physicians to obtain medical and vocational evidence.
Authorized and arranged for consultative medical and psychological examinations.
Prepared detailed decisional documents including personalized explanations of denied claims.
Evaluated economic, vocational, social variables in order to specify certain jobs denied claimants can
perform.
Operated computer including intelligent workstations in local area networks in order to produce appropriate
case documents.

06/13- 05/14 Department of Human Services- DCSS East Point, GA

Program Assistant Financial Paraprofessional
 Performed general office management/secretarial/bookkeeping duties, including keyboarding, filing,
generating and managing correspondence, duplicating documents, memos, forms, assist staff in preparing for
and making presentations, completes data entry assignments, etc.
Received and process properly incoming and outgoing mail.
Keisha Murphy
Page 2

Analyzed and reconcile daily revenue collections and assist with preparing the receipts for daily deposits.
Responsible for Accounts Receivables through collections and disbursement of child support payments in
accordance with Federal, State and Division of Child Support Services guidelines and procedures.
Ensured that financial discrepancies are resolved in a timely manner.
Served as a Representative for DCSS in the Fulton County Superior Court.
Prepared accurate case information for court proceedings based on the Superior Court requirements.
Maintained Excel spreadsheet files of daily collections, fees and monthly financial reports.

12/12- 06/13 Ackerman Security Systems Norcross, GA

Customer Service Representative
Responded to customer alarms and interact with outside emergency authorities.
Scheduled sales appointments for new and existing clients, payment posting and AR follow up tasks.
Provided customers with customer support utilizing a strong knowledge of the products & services offered
and installed. Worked effectively with internal departments.

08/10-08/12 Cumberland County Child Support Fayetteville, NC

Child Support Agent II
Interviewed clients (custodial parents) and non-custodial parents in order to locate participants and
determine
the next appropriate action.
Performed background research for each case to assist department attorneys when presented in court, as
court
appearances are required, negotiate out of court settlements and monitor payments.
Prepared required documents for establishment of paternity and court orders.
Consulted with employers, other government agencies, private attorneys and other court personnel.
Managed and maintain a case load of approximately 650 cases.

07/09-08/10 Pauline Davis Learning Center Fayetteville, NC

Program Manager (Contract Position)
Managed the day-to-day operations of the GED Preparation, Job Readiness, and Computer Literacy
programs. Conducted new hire orientation. Supervised instructors, volunteers and assistants.
Generated and revised organization and program-related documents. Created, copied and disbursed
program
related memos.
Overseen budget & policies regarding participants involvement, clients rights, grievance policies &
program
requirements. Processed payroll for all employees.
Organized and conducted crucial administrative duties, and played a key role in grant
writing, identifying, developing and managing fundraising and community outreach events.

02/08-01/09 Insight Human Services Winston-Salem, NC

Associate Professional
Provided client orientation, substance abuse information upon request and/or referral.
Provided daily reporting of services rendered using the CMHC Service Activity Logs and/or related
documents to insure accurate accounting of services provided to specific clients.
 Maintained ongoing program activities related to smooth program management, demonstrates work habits
that fosters completion of routine commitments/assigned tasks on a timely basis, while managing priority
of
client care. Managed and scheduled all appointments for the agency.
Participated in marketing activities specific to program areas and overall service as requested.

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Professional Organizations:
Alpha Kappa Alpha Sorority, Inc.