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Fernando Villegas: Welcome to Oracle Cloud Chat. My name is Fernando Villegas. How may I
assist you today?
Mohamed Zaki: Hi ,
Fernando Villegas: hello
Mohamed Zaki: I have a question need from your side a confirmation
Mohamed Zaki: we have a case that we need to fetch a data from Oracle Fusion OTBI DB to
BICS Data source
Mohamed Zaki: and as per Oracle Documents the tool for that is Data Sync Tool
Mohamed Zaki: and this tool must be installed on an on-primes client machine
Mohamed Zaki: and customer need everything to be in cloud
Fernando Villegas: Ok, and do you have a paid account?
Mohamed Zaki: I am a partner for Oracle and this is a request from our Customer in Saudi as
he has a paid account and need a confirmation from our side
Mohamed Zaki: that we can have this data sync tool on cloud
Mohamed Zaki: or there is anoher way to move data without any on-primes machines
Fernando Villegas: OK, well since I don't have any further information (and I don't have the
data sync tool), I strongly recommend you to reach out to the dedicated channel who is able to
assist you with. Please contact to the My Oracle Support in order to receive this kind of
confirmation and more technical support (as well as the data sync tool and installation guides)
Fernando Villegas: you must to contact the MOS team in order to have assistance/support for
this query on: https://support.oracle.com using your CSI (if you have it). You may also contact to
Oracle Hub team by telephone (if you don't have your CSI). for details on Hub team telephone
number for all Geographies and Countries please refer to the link: http://www.oracle.com
/us/support/contact/index.html
Fernando Villegas: the Hub team will be able to guide you on how to solve this issue, and if
required will also be able to raise SR on your behalf for your query. You only need to call them
and slowly explain your case
Mohamed Zaki: so you can't even confirm if there is any way to move data from OTBI to
DBCS of BICS through cloud ?
Fernando Villegas: I'm not pretty sure about it, so that is why I invite you to reach out to the
right and concerned (experts) team
Fernando Villegas: at this time I can only provide you these documentation links in order to be
reviewed:
Fernando Villegas: 1.- http://docs.oracle.com/cloud/latest/reportingcs_use/index.html
2.- http://docs.oracle.com/cloud/latest/reportingcs_use/reportingcs_admin.htm
3.- http://docs.oracle.com/cloud/latest/reportingcs_use/BILPD/toc.htm
4.- (DATA SYNC TOOL) http://docs.oracle.com/cloud/latest/reportingcs_use/BILPD/GUID-
5916B5DF-06F8-40B7-9573-4D80B52E3298.htm
Fernando Villegas: just in case you need specialized support and/or further technical
assistance, please reach out only to the MOS (My Oracle Support) team as they will be able to
guide you through
Mohamed Zaki: ok , thank you fernando

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