Académique Documents
Professionnel Documents
Culture Documents
100
Communication any matter related to the company. gagement in discussions about the companys policies that convened volunteers and beneficiaries to both
and management, Samsung held a student CSR forum share past CSR accomplishments and discuss potential
in Korea. improvements in future CSR direction and program con-
Over 100 students who is The forum consisted of in-depth discussions about the tent.
interested in CSR attended to
1st CSR Forum for University Student CSR Forum
Stakeholders Engagement every effort to reflect lessons from the feedback in the Students held by Samsung
Electronics. Samsung Actions Stakeholder Actions
Samsung pursues open, relationship-driven commu- companys future corporate policies and actions. In order
nication with stakeholders in order to promote shared to facilitate effective communication with stakeholders, Plan Thinking: Raise college students interest in CSR Collection of students queries about CSR
growth. Samsungs diversity of stakeholders includes Samsung Electronics has designated a specialized com- Analysis & Plan: Meetings with CSR club Summarizing students needs
member students revealed that they had hardly
shareholders, customers, employees, NGOs, local com- munications department for various stakeholder groups.
any opportunities to witness actual corporate
munities, suppliers, mass media, and the government. Each of these departments holds forums, responds to
CSR cases.
Taking care to match the appropriate communication inquiries, conducts surveys and runs advisory groups for
channel with each group, Samsung carefully considers its particular group of stakeholders. Preparation Selection of CSR Forum issues Collection of questions about Samsungs CSR
Decision on the forum date activities
each piece of feedback from stakeholders, and makes
Assignment of experts in personnel, CSR, Proposal of the forum date
product development and the environment
Communication channels with stakeholders Forum With experts in various fields, Samsung Participation in discussions
Operations Electronics presented its socially responsible Q&A
case studies and held discussions with students.
Improvements Establishment of a system that enables students Proposal of improvements to Samsungs CSR
Suppliers Shareholders/investors to participate in improving Samsung Electronics activities
Workshop on shared growth; voice
Investor relations (IR) meetings; annual CSR activities Presentation of improvements at the Samsung
of customer (VOC) claim processing;
general meeting of shareholders; one- Enhance publicity in order to drive student student CSR forum
informal meetings with subcontractors
on-one meetings participation
Sharing Concert
Preparation Preparation of stories about sharing Preparation of stories by beneficiaries and NGOs
Customers
Securing beneficiaries and volunteers who will
The Government Customer satisfaction
participate in the concert
Policy meetings, surveys, proactive
city council meetings, consumer activities, Forum Annual summary of Samsung Electronics CSR Beneficiaries: share personal stories
and policy-related VOC claim processing, Operations Sharing volunteers stories NGO: Presentation of ways to strengthen
advisory organization corporate social
Community service plays, etc. partnerships
participation responsibility
activities Improvements Expanding pro bono activities with advanced Proposals of expanded pro bono activities using
technologies Samsung Electronics technologies and core
Reflection of relevant opinions in CSR programs competencies
NGO Employees
Business networking events, Standard Corporate Protocol surveys; Since joining the Electronic Industry Citizenship Coalition (EICC) in 2007, Samsung Electronics has proactively participated in the
NGO gatherings, corporate social labor management councils, counseling various initiatives of the EICC including joint actions on the industrys common issues.
responsibility activities center During the 2012 EICC Winter Membership Meeting hosted by Samsung in Korea, Samsung shared Korean companies CSR ac-
complishments and the local governments Shared Growth policies. The meeting also served as a valuable opportunity for the
electronics industry to share CSR best practices with audiences in Korea.
Supplier labor rights Distribution of procedure for banning the hiring of underage employees; routine monitor-
Biodiversity
ing for compliance
Environmental policy Establishment of a biodiversity policy; appraisal of water resource-related risks and mitiga-
Impact on business
tion system adoption; measuring of GHG emission reduction; banning harmful materials in
products
Material Issue Issues Major Contents Page
Government Shared growth Expansion of shared growth policy with first and second suppliers; support system for sup-
Compliance Compliance management, etc. 68, 69
plier recruitment; development of small but strong support program
Employment Expanded employment & recruitment of underserved members of society 46, 47
Employee Diversity Promotion of inclusion in the composition of staff and executives by hiring a broad array of diverse groups 46, 47
Strengthening of Strengthening of teams in charge of workplace safety management; strengthening of
workplace safety process improvement and diagnosis Safety & Healthcare Promotion of employee health and creation of safe, pleasant workplaces 56~59
Conflict Mineral* Enhance the transparency of supply chain to ban the use of minerals in the conflict regions Website
Local Communities Ethical facility Establishment of collaboration councils in local production communities; improvement of
Suppliers' Corporate
management chemical emissions/wastewater discharge Suppliers compliance with rules relevant to human rights, labor and environmental safety 54, 55
Social Responsibility
Social Contribution Supporting local community development and helping populations in need 34~41
Contributions to local Expansion of the Hope for Children program; increase in corporate social contribution
Contribution Creating Shared Value through the development of new products as well as helping to resolve
communities investment 26~33
through products social and environmental issues
Shared Growth Enhanced supplier competitiveness and promotion of fair transactions 42~45
Partners Facilitating supplier busi- Support system for small but strong global businesses; operation of the Innovative Tech-
Increase product
ness growth nology Company Council (ITCC); adoption of the Open Sourcing system accessibility
Expanded accessibility for populations requiring special accommodations 32, 33