GLORIA D.

HARRISON
19601 Galway Bay Circle, Unit 302 ~ Germantown, Maryland 20874
harrisongloriad1961@yahoo.com ~ (301) 520-0519 (cell)

WORK EXPERIENCE

Medical Receptionist (part-time), John E. Kelly, M.D., Rockville, MD 2006 to present

Responsible for processing patients in and collecting co-pays for two physicians. Escort
patients to the appropriate exam room. Answering a multi-line phone and scheduling
appointments. Assist the doctor when needed for certain procedures. Call pharmacies
with new prescriptions and refills. Clean the exam rooms and prep them for the next day.
Tally receipts at the end of the day. Initiate and return telephone calls to patients with
the doctor’s instructions. Process medical records request from outside entities and
patients and collect the processing fees. Prepare lab specimens for pick-up by Quest and
LabCorp drivers. Contact the appropriate lab for test results or add-ons. Other duties
include filing, copying, prepping charts and making reminder calls for appointments.

Site Manager, Capital Women's Care LLC, Rockville, MD 1998 to 2009

Managed a satellite office for the rotation of five physicians and supervised staff of five.
Processed patients in by obtaining demographic information required for accurate billing.
Collect co-payments and account balances. Responsible for making bank deposits for the
office of daily receipts. Contacted insurance companies to verify eligibility and retrieve
claim information. Assist patients with questions regarding scheduling, concerns and test
results. Other duties include, ordering office supplies, coordinated repairs and scheduled
luncheons.

Skin Care Specialist (part-time), Hecht's, Frederick, MD 2003 to 2006

Provide clients with the best products for their skin care needs to obtain the results they
want. I was required to know the benefits and usage of all the products for sale. Skin care
treatments were scheduled for customers and bookings for events. Setting up displays and
stocking supplies. Promoted sales increase for new products during gift. Maintained
profiles on clients.

Receptionist, Flores, Isaacson, Lester, M.D., F.A.C.S., P.A., Bethesda, MD 1996 to 1998

Greet patients. Obtained all demographic information required for accurate billing.
Scheduled and maintained appointments for two doctors and one audiologist.
Implemented a schedule to meet the demands of two physicians and decreased the wait
time for patients. Ensured test results from outside facilities are received. Assisted the
bookkeeper/surgery coordinator with posting surgeries and assisted the transcriber when
needed with dictation.

Office Manager, Daniel Isaacson, M.D., P.A., Bethesda, MD 1993 to 1996

Maintained daily operations of an otolaryngology practice to include supervision,

scheduling appointments, posting surgery, dictation, payroll and bank deposits. Office
expenditures were reduced by using less expensive suppliers and recycling. Revenue was
increased through effective billing and collections.

EDUCATION

Bachelor of Science in Criminal Justice – Colorado Technical University-Online (2011)

Certification - Clarin's Skin Care Specialist
Frederick Community College, Frederick, MD - Early Childhood Education - 9hrs.
Certification - Old Dominion University, Norfolk, VA - Conflict Resolution
Associate Degree - Southside Virginia Community College – Corrections

SKILLS

Microsoft Office
Medical Manager
Centricity
Nextgen
Medelite

References:

Gina Smith (301) 806-9401

Bonnie Edelen (301) 212-9200 x110