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: 3DS_Document_2012

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License Activation Guide
DraftSight Standalone

Troubleshooting Tips
Walkthrough with
Standalone License Activation: Walkthrough & Troubleshooting Tips
1 What is Standalone License Activation?
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

2 Understanding the Activation Process


3 Successful Activation Flowchart
4 Successful Reactivation Flowchart
5 Unsuccessful Activation Scenarios
6 Troubleshooting Tips and Tools
7 Questions

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What is Standalone License Activation?

Standalone license activation is


3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

the process that a single-user has


to perform to use the free version
of DraftSight.

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What is Standalone License Activation?
What does this mean?
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Allow for send and receive of


activation information
Necessary to use the software

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Standalone License Activation
Requirements:
A valid e-mail address
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Internet Connection
6 month reactivation, 12 month interval reactivation thereafter

Additional Information:
30 days to trial and activate
Process is completely automated
User specific and NOT machine specific
Technical support services are sold separately http://www.3ds.com/products/draftsight/services/

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A Successful Activation Flowchart
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight
Launches
Screenshot 2 Confirmation of Email Sent

Screenshot 1 Activation Dialog Box

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A Successful Activation Flowchartcontinued
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Restart
DraftSight

Screenshot 3 Activation Email from Activation@DraftSight.com

Screenshot 4 Successful Activation Confirmation

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A Successful Reactivation Flowchart
DraftSight V1R3.0 and later
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight
Launches
Screenshot 6 Thank You Message

Screenshot 5 Reactivation Dialog Box

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Unsuccessful Activation Scenarios
Symptom
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Diagnosis
Solution

Preliminary Remarks
Contact your LAN or IT Administrator for assistance
At home users should have administrator privileges
Screenshots taken and tips provided are for Windows
operating systems but can be applied to other OSs

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Unsuccessful Activation Scenarios
1 Activation Dialogue Box is Grayed Out
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

2 Passed 30-Day Trial Period and Cannot Start DraftSight


3 Activation E-mail Never Arrives
4 Activation Dialog Still Appears After Successful Activation Message

5 Disabled Security Software and Continue to Receive Activation Message

6 Cannot Reactivate DraftSight

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Scenario One
Activation dialog box is grayed out, and the following messages appears on the
window, Activation server not available. Please check your internet connection.
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Symptom

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Scenario One
Diagnosis
Network is behind a proxy server and DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

cannot get passed the proxy


Go to Control Panel > Internet Options >
Connections > LAN settings

Network is behind a firewall and DraftSight cannot


get passed firewall
Go to Control Panel > Windows Firewall

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Scenario One
Diagnosis
Network is behind a proxy server and DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

cannot get passed the proxy


Go to Control Panel > Internet Options >
Connections > LAN settings

Network is behind a firewall and DraftSight cannot


get passed firewall
Go to Control Panel > Windows Firewall

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Scenario One
Solution
If network is behind a proxy server and
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight cannot get passed the proxy


Start DraftSight > Activate Later
Add proxy information in DraftSight options
Go to Tools > Options > System Options
> General > Proxy server settings

Close DraftSight then reopen

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Scenario One
Solution
If network is behind Windows Firewall and
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight cannot get passed the firewall


Add DraftSight to the Windows Firewall software
exclusions list Result
1. Go to Control Panel > Windows Firewall > Allow a
program or feature through Windows Firewall
OR
Search
Search Firewall in the Start menu search field and
select Allow a program through Windows
Firewall

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Scenario One
Solutioncontinued
Will need administrative rights to perform this
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

step
2.Click Allow another program
3.Browse to DraftSight installation directory
V1R3.0 and later
C:\Program Files\Dassault Systemes\DraftSight\bin
4.Add DraftSight.exe
5.Enable checkmarks for Home/Work (Private)
and Public

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Scenario Two
30-day trial period passed and you can no longer start DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Symptom:

DraftSight
Closes

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Scenario Two
Diagnosis
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Network is behind a firewall and DraftSight cannot get passed firewall


Refer to Scenario One Solution to add DraftSight on the firewall
exclusions list

Have not configured proxy server settings in DraftSight


Can no longer start DraftSight

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Scenario Two
Workaround:
PROCEED AT YOUR OWN DISCRETION! 2
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

1. Save and close your work as well as other software


running over the network.
2. Revert system date back to a time within the 30-day trial
period
a. Click on time in System Tray
b. Select Change date and time settings
c. Change date and time..
3. Launch DraftSight and configure your proxy server
settings in the Options menu (Refer to Scenario One
Solution) 1
4. Change system date back to correct date
5. Continue with DraftSight activation procedure

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Scenario Three
Activation e-mail never received after filling out the Activation dialog box
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Symptom:

No Activation
E-mail

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Scenario Three
Diagnosis
Receiving Thank You Confirmation Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Did you receive the Thank you confirmation message?


Thank you message confirms that information left system
Activation E-mail Filtered as spam or junk
Corporate e-mail filter may be blocking e-mail
Activation server under maintenance
Not Receiving Thank You Confirmation Message
Security software such as firewall, anti-virus software,
spyware software, or User Account Control (UAC) may be
blocking e-mail

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Scenario Three
Solution
Receiving Thank You Confirmation Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Check your spam or junk mail folder


Corporate e-mail filter may be blocking activation
e-mails from: Activation@DraftSight.com
Contact IT Administrator to check if this is the case
Repeat the activation using a different e-mail
address
Activation server under maintenance
Repeat the activation later

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Scenario Three
Solution
Not Receiving Thank You Confirmation
Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Disable Security Software or create


an exclusions list if possible
Disable the User Account Control
(UAC)
Will need administrative rights
Click the Windows Start icon and
search UAC in the search field
Select Change User Account
Control settings
Drag notification bar to Never Notify

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Scenario Four
Activation dialog box still appears after receiving message of successful activation
Symptom:
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

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Scenario Four
Diagnosis:
Activation information was not successfully
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

received by machine due to:


Firewall
Anti-Virus Software
User Account Control (UAC)
Other Security Software
Disconnected from internet before
completing activation
Lacking the proper permissions to activate
Logged in as a different user

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Scenario Four
Solution:
Do not reset security settings till after successfully activating
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Add DraftSight to firewall, anti-virus, or spyware software


exclusions list
Disable the User Account Control (UAC) Refer to Scenario Three
Solutions
Lacking the proper user permissions to install and activate
Contact your IT Administrator
Stay logged in as the same user
Activation is user-specific. Make sure you do not switch users.

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Scenario Five
Disabled firewall, anti-virus software, and other security software but still
cannot activate successfully
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Symptoms
Added DraftSight to firewall, anti-virus, or other security software
exclusions list and still continue to receive the activation dialog box
Disabled all security software and closed all applications that may
hinder the activation and still continue to receive the activation dialog
box
Nothing obvious or visible hindering the activation

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Scenario Five
Diagnosis:
A service or software running in the
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

background may be blocking the activation

Might be running a network gateway


firewall for very secure environments

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Scenario Five
Solution
Try activating in Safe Mode
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

1. Reboot computer and continuously press


the F8 key until the Advanced Boot
Options screen appears
2. Choose Safe Mode with Networking
3. After OS loads in Safe Mode, proceed to
activate DraftSight

Note: Activation e-mail can be checked


from any machine

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Scenario Five
Solution
If your network is behind a gateway
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

firewall and there are no excuses for


exceptions
Try activating using a different network
Guest Wifi
Home Network

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3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

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Scenario Six

Symptoms:
Cannot reactivate DraftSight

Closes
DraftSight
Scenario Six
Diagnosis
Error message is indicating that
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight cannot connect to the


internet
No Internet Connection
Firewall
Proxy

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Scenario Six
Solution
Make sure you have internet access to perform the
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

reactivation
If previous changes were made to security software
or firewall to initially activate, make the same
changes again
Check if DraftSight is on the firewall exclusions list
Verify if DraftSight is on your anti-virus softwares
exclusions list
Refer to Scenario One Solution

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Troubleshooting Tips & Tools
Internet Communication Issues
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Windows Resource Monitor tool


Anti-Virus Exclusions or Exceptions List
Getting More Support

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Internet Communication Issues
Be Watchful of these Signs and Signals
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Network Access Manager Message


Long delayed startup
Home Palette Message

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Windows Resource Monitor tool
View information about the use of hardware and
software resources in real time
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Filter results according to specific processes or


services
Troubleshoot software networking issues
Network Activity
Listening Ports
TCP Connections

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Windows Resource Monitor tool
1. Launch Resource Monitor
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

2. Launch DraftSight
3. In Resource Monitor, select
DraftSight.exe from the list of
running processes

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Windows Resource Monitor tool
4. Click on the Network tab
5. Expand Network Activity, TCP Connections,
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

and Listening Ports


6. Look for DraftSight network activity, network
addresses, and remote ports trying to be
accessed.
7. Listening Ports: the Firewall Status column
can help identify blocked content.
8. More information:
Help > Resource Monitor Help

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Anti-Virus Exclusions or Exceptions list
Demonstrating on AVG Anti-Virus
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

Most anti-virus software work similar


Exclusions options are typically found
in the Settings section
Might need administrative privileges
See your IT or LAN Administrator

Getting to the Exceptions List


1. Go to Options > Advanced settings or similar

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Anti-Virus Exclusions or Exceptions list
2. Go to the Exceptions or Exclusions option
3. Add the following directories to the Resident Shield
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

exceptions list. Choose option to include sub-folders


if available
C:\Program Files\Dassault Systemes\
C:\ProgramData\Dassault Systemes\
C:\Users\[User Name]\AppData\Roaming\DraftSight

Note: AVG Resident Shield and similar programs


actively monitor your computer in the background

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Getting More Support
DraftSight Services
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

http://www.3ds.com/products/draftsight/services/

DraftSight Community
Free to join
Learn and interact with DraftSight Community
members
Obtain free user-based support
http://swym.3ds.com/draftsight

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Where to Find this Recording?
DraftSight Community
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

DraftSight Standalone License Activation


Blog Post
https://swym.3ds.com/#post:15336

PDF Troubleshooting Guide

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3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012

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