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PART 6 RESEARCH
PART

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6.1. Problems Statement

During my internship I worked with the general banking services, Investment section and
specially practiced Corporate Social Responsibility of IBBL. Corporate Social Responsibility is
very important for any bank to make its good image. Although the performance of corporate
social responsibility is good, however still the employees and customers of IBBL arent more
awareness and IBBL doesnt give more concentrate and practices under Bangladesh Bank about
CSR of IBBL, Hajicamp branch. So, I want to find out the actual problems and want to give
some suggestions. And for this reason I am doing this research.
6.2. Background of the Problem
I observed that their activities are not fully effective. So the research topic is Effectiveness of
the Corporate Social Responsibilities in Islamic Bank of Bangladesh Limited.

6.3. Project Time Line

To prepare this project report I had to spend total 24 days. The project activities have shown in
the following Gantt chart,
First 8 days: Developed the research plan
Second 8 days: Developed the hypothesis
Third 8 days: Conduct survey research
Fourth 8 days: Data analysis and interpretation
Description of Activities 1st- 6days 2nd- 6days 3rd- 6 days 4th-6days

Developed the research plan

Developed the hypothesis
Conduct survey research
Data analysis and interpretation
Table-19: Project Time Line
6.4. Budget Information
The total expenses to prepare this project as followed:
Particulars Amount (tk.) Percentage
(%)
Transportation 1800 23.08

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Printing, Photocopy, and Binding 2500 32.05

Internet bills & cell phone cost 2000 25.64
Lunch and Others Expenses 1500 19.23
Total 7800 100.00
Table-19: Internship Budget Information

6.4. Research Methodology

In this report I have used Simple random sampling procedure to collect data from my population.
This study has been conducted among 50 customers and employees of IBBL, Hajicamp branch. I
have used different statistical tools and tried to get the accurate result. As my sample size is 50. I
did Z test of the collected data for my research. From the facts I found from the research part, I
tried to provide some recommendations which will be helpful for the branch.

6.4.1. Research Approach

Research Approach:
Physical Survey
6.4.2. Research philosophy
Element: Clients and employees of Islami Bank Bangladesh Ltd, Hajicamp Branch.
Extent: Hajicamp branch of IBBL
Duration: 23rd January, 2017 2nd March, 2017
6.4.3. Type of research: Quantitative or Exploratory
6.4.4. Method of data collection

Primary Data:
Questionnaires with Structure question

Secondary Data:
Official website of IBBL.
Annual Report.

Research Instrument:

Questionnaires with Structure question

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Likert Scale Question

6.4.5. Population and Sampling Plan

Sample Unit
The population of this study was defined as the existing clients and employees of IBBL,
Hajicamp branch and also community of the country.

Sample Frame
The sample frame of this study has been consisted of the IBBL employees, Clients of IBBL.

Sampling Size
The sample size of this study has been consisted of the customers and employees of IBBL
operating at Hajicamp branch. A total of 50 peoples have been selected randomly.

Sampling Procedure

Probability Sampling (Simple Random Sampling)

To accurately determine the probability, probability sampling is selected and it is simple random
sampling, because each member of a population has an equal chance of being included the
sample. I have used Likert scale to get the response from the customer. I would like to know
whether respondents are (1) Strongly Disagree (2), Disagree (3), Neither Agree or Disagree (4),
Agree (5), and Strongly Agree.

6.4.6. Research Limitation

There are many limitations faced while making the research report based on the facts and
complete information available, there had some limitations those were unavoidable. They are
following:

The main constraint of the study is insufficiency of information, which was required for
the study. There are various information the bank employee can't provide due to
security and other corporate obligations.

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Since the bank personels were very busy, they could provide very little time for intern.
Relevant papers and documents were not available sufficiently.
Time constraints are another important limitation of the report.
Lake of Experience

6.5. Data Analysis and Interpretation

Result Findings: MS Excel

For analysis of data Microsoft Word, Microsoft Excel, different tables and graphs
were used to make the data meaningful.

Hypotheses Test: Z test

Hypotheses were testing to derive a meaningful conclusion from the empirical data. In addition,
basic statistical techniques of different measures of central tendency have been used for
analyzing the data. As my sample size is more than 30, I have used z-test for the study. The
following formula has been followed:

Object 14

Z= = Sample mean
= mean value
= Estimated sample standard deviation
n = Sample size
Based on my analyzed, I made findings, recommendation and conclusion.
6.6. Hypothesis Scale
In order to analysis the data 5 point Likert scale has been used. 1 stands for highly disagreed
responses, 2 stands for only disagreed responses, 3 stands for the neural responses, 4 stands for
agreed responses, and 1 stands for highly agreed responses. The scale has been shown below:

Customer Opinion Weighted

Strongly disagree 1
Disagree 2

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Neither disagree nor agree 3

Agree 4
Strongly agree 5
Table-20: Hypothesis Scale
6.7. Hypothesis Development
With a view of fulfilling the objective some relevant hypothesis have been formulated for this
study:

SL. NO Hypothesis survey questions

1 HA: Corporate Social Responsibility influences the behavior of the employees and the
customers positively.

H0: IBBL practices enough Corporate Social Responsibility under regulation of Bangladesh
2 Bank.
HA: Corporate Social Responsibility of IBBL maintains Responsible Customer Service and
3 Customer satisfaction.

4 HA: Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages.

HA: Corporate Social Responsibility creates Trust and responsibility about IBBL in
5 customer mind.

6 H0: Corporate Social Responsibility provides Health and safety at work in IBBL.

Source: Summary of the bank response to identify corporate social responsibility of IBBL at
Hajicamp branch.

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Hypothesis testing details

Hypothesis H1 H2 H3 H4 H5 H6
Strongly Disagree(1) 4 9 2 5 3 10
Disagree(2)
7 15 5 8 7 16
Neither Agree nor Disagree 13 13 12 10 8 14
(3)
Agree(4) 17 7 17 17 18 6
Strongly Agree(5) 9 6 14 10 14 4
Total 170 136 186 169 183 128
Average 3.4 2.72 3.72 3.38 3.66 2.56
Standard Deviation 1.1662 1.2496 1.0962 1.2472 1.1935 1.1689
Z-test 5.4578 1.2450 8.00 4.9887 6.8720 0.3630

Table -21: Hypothesis testing details

Source: Summery of Ms Excel and survey responded

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Hypothesis 01: Corporate Social Responsibility influences the behavior of the employees and the
customers positively.

Ho: Corporate Social Responsibility does not influence the behavior of the employees and the
customers positively.

HA: Corporate Social Responsibility influences the behavior of the employees and the customers
Table no.22: Hypothesis 1 positively.

Here,

Ho: =2.5

HA: >2.5

n=50
H2
= 3.4
Strongly disagree
19% 17% = 1.1662
Disagree
Neutral
Agree
13% Z Cal = ( -
Strongly Agree
28% ) / (/n)

= 24% (3.4 2.5) /

(1.1662 /50)
= (0.9) /
(1.1662 / 7.0711)
= (0.9/0.1649)
= 5.4578

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Interpretation: At 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645.Since Z >Z
Cal tab, null hypothesis is rejected. So at 5 % level of significant, it can say
that, Corporate Social Responsibility influences the behavior of the employees and the customers
positively.

Hypothesis 02: IBBL practices enough Corporate Social Responsibility under regulation of Bangladesh
Bank.

Ho: IBBL do not practice enough Corporate Social Responsibility under regulation of
Bangladesh Bank.

HA: IBBL practices enough Corporate Social Responsibility under regulation of Bangladesh
Bank.

H2
Strongly disagree
19% 17% Disagree
Neutral
Agree
13%
Strongly Agree
28%

24%

Here,

Ho: =2.5

HA: >2.5

n=50

=2.72

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= 1.2139

Z Cal = ( -) / (/n)
= (2.72 2.5) / (1.2496/50) Table no.22: Hypothesis 2
= (0.22) / (1.2496/ 7.0711)
= (0.22/ 0.1767)
= 1.2450

Interpretation: At 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645.Since Z Cal< Z tab, null hypothesis is failed to reject. So at 5 % level of significant, it can
say that, IBBL do not practices enough Corporate Social Responsibility under regulation of Bangladesh
Bank.

Hypothesis 03: Corporate Social Responsibility of IBBL maintains Responsible Customer Service and
Customer satisfaction.

Ho: Corporate Social Responsibility of IBBL do not maintains Responsible Customer Service
and Customer satisfaction.

.HA: Corporate Social Responsibility of IBBL maintains Responsible Customer Service and
Customer satisfaction.

H4
Here,
Strongly disagree
Ho: =2.5 10%
20% Disagree
16% Neutral
HA: >2.5
Agree
n=50 Strongly Agree

34% 20%
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= 3.72

= 1.0962

Z Cal = ( -) / (/n)
= (3.72 2.5) / (1.0962/50)
= (1.12) / (1.0962/ 7.0711)
= (1.12/ 0.1550)
= 8.00 Table no.23: Hypothesis 3

Interpretation: At 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645.Since Z >Z
Cal tab, null hypothesis is rejected. So at 5 % level of significant, it can say
that, Corporate Social Responsibility of IBBL maintains Responsible Customer Service and Customer
satisfaction.

Hypothesis 04: Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages.

Ho: Corporate Social Responsibility of IBBL is not a tool for gaining competitive advantages.

HA: Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages.

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H4

Strongly disagree
10%
20% Disagree
16% Neutral
Agree
Strongly Agree
34% 20%

Here,

Ho: =2.5

HA: >2.5
Fig- 17: Hypothesis 4
n=50

= 3.38

= 1.2472

Z Cal = ( -) / (/n)

= (3.38 2.5) / (1.2472/50) Table no.24: Hypothesis 4

= (0.88) / (1.2472/ 7.0711)

= (0.88/ 0.1764)
= 4.9887

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Interpretation: At the 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645. Since Z Cal > Z tab, null hypothesis is rejected. So at 5 % level of significant, it can say
that, Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages.

Hypothesis 05: Corporate Social Responsibility creates Trust and responsibility about IBBL in customer
mind.

Ho: Corporate Social Responsibility do not create Trust and responsibility about IBBL in
customer mind.

HA: Corporate Social Responsibility creates Trust and responsibility about IBBL in customer
mind.

Here,

H H5 o: =2.5

H A : >2.5
Strongly disagree
6%
28% 14% Disagree n=50
Neutral
Agree
16% Strongly Agree = 3.66

36% =1.1935

Z Cal = ( -) /
(/n) Table no. 25: Hypothesis 5

= (3.66 2.5) / (1.1935 /50)

= (1.16/ (1.1935/ 7.0711)
= (1.16/ 0.1688)

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= 6.8720

Interpretation: At 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645.Since Z >Z
Cal tab, null hypothesis is rejected. So at 5 % level of significant, it can says
that, Corporate Social Responsibility creates Trust and responsibility about IBBL in customer mind.

Hypothesis 06: Corporate Social Responsibility provides Health and safety at work in IBBL.

Ho: Corporate Social Responsibility do not provides Health and safety at work in IBBL.

HA: Corporate Social Responsibility provides Health and safety at work in IBBL.

Here,

H o: =2.5

H A : >2.5

n=50

= 3.02

= 1.1689

Table no. 26: Hypothesis 6

Z Cal = ( -) /
(/n)
= (2.56 2.5) / (1.1689/50)

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= (.06 / (1.1689/ 7.0711)

= (.06/ 0.1653)
= 0.3630

Interpretation: At the 5% level of significant, the value of Z in Z- distribution table is

Z.05 =1.645. Since Z Cal<Z tab, null hypothesis is failed to reject. So at 5 % level of significant, it can
say that, Corporate Social Responsibility do not provides Health and safety at work in IBBL.

6.9. Research Findings

1 It can be seen from the H1, 18% respondents are strongly agreed and 34% respondents are
agreeing with this question which is indicating that Corporate Social Responsibility
influences the behavior of the employees and the customers positively.

It can be seen from H2, 18% clients are strongly disagreed and 30% clients are disagreed.
2
So in here its a little bit confusing regarding the responses of respondents. But Z test says
that IBBL do not practice enough Corporate Social Responsibility under regulation of
Bangladesh Bank.

It can be seen from H3, 28% respondents are strongly agreed and 34% respondents are
3
agreeing with this question which is indicating that Corporate Social Responsibility of
IBBL maintains Responsible Customer Service and Customer satisfaction.

It can be seen from H2, 20% respondents are strongly agreed and 34% respondents are
4
agreeing with this question which is indicating that Corporate Social Responsibility of
IBBL is a tool for gaining competitive advantages.

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It can be seen from H5, 28% clients are strongly agreed, 36% clients are agreed Which is
5
indicating that Corporate Social Responsibility creates Trust and responsibility about IBBL
in customer mind.

It can be seen from H6, 20% clients are strongly disagreed and 32% clients are disagreeing
in this question. So it is clear by Z testing, Corporate Social Responsibility does not provide
6
Health and safety at work in IBBL.

6.10. Recommendation
The banks are actually service providing organization. IBBL is trying to operate its CSR as
much as possible according to the islami shariah. Islami Bank Bangladesh Ltd. (IBBL) is
performing well to their Corporate Social Responsibility but it has some crucial areas to
improve. I have several frank discussions with the clients and officials, which has helped me to
know about the foresaid findings and draw the following recommendation:

Corporate Social Responsibility influences the behavior of the employees and the customers
positively. So that they can fulfill the responsibility all around them like employees, clients and
the community. If they are more awareness about the CSR, they will be more popularized in the
banking industry.

CSR are the drawn under the Bangladesh Bank. Every year Bangladesh Bank
monitoring that which bank fulfill how much corporate social responsibility. Employees
and clients point of views and the observation of the community I found that IBBL does
not enough practice of CSR under regulation of Bangladesh Bank. So if IBBL make
competitive advantages in banking sector, it should follow the rules and regulation
regarding CSR which is circulated by Bangladesh Bank.
Corporate Social Responsibility of IBBL maintains Responsible Customer Service and
Customer satisfaction. Thats why all the customer does not move from the IBBL keep
and they are appreciating to IBBL.

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Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages. To make
corporate image more strongly in banking industry IBBL should need CSR practice in the
competitive market. It is suggest that make a brand image IBBL need to increase their corporate
social responsibility in every sector.

Corporate Social Responsibility creates Trust and responsibility about IBBL in

customer mind. That is why IBBL is in the first position in the banking industry of our
country. IBBL should give more concentrate to keep this position and build more CSR
for the customer and employee.

IBBL should provide more Health and safety at work in IBBL. They should leave from
traditional banking.

6.11. Conclusion
Internship experience plays a vital role for every student to implement his or her theoretical

knowledge to get a practical knowledge from any organization. In order to complete BBA

degree, internship report is one of crucial parts in the final semester for the student of IUBAT-

International University of Business Agriculture And Technology.

Bangladesh is a developing country. Without developing banking industry in this countrys

business sector is not possible to progress rapidly. In such conditions IBBL is trying to develop
banking sector through welfare and servicing to the people. Islami bank Bangladesh limited is a
bank which operates its activities according to Quaran and Sunnah. Its banking activities are
based on profit / loss sharing. The strength of islami bank Bangladesh limited is employees
honesty .Employees of Islami Bank Bangladesh Ltd. are honest because they strongly believe in
Islamic rules and regulations. They do not take any types of bribe from the clients. So believes of
people are increasing on the activities of Islami Bank Bangladesh limited.

This report is focused and analyzed on an Empirical overview of Corporate Social Responsibility
of Islami Bank Bangladesh Ltd. (IBBL). IBBL is one of the most pioneer banking industries of

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our country. As a corporate citizen IBBL keep a major role for economic development of our
country through corporate social responsibility.
Corporate social responsibility also known as corporate conscience, corporate citizenship, social
performance, or sustainable responsible business/ Responsible Business refers to the continuing
commitment by business to behave fairly and responsibly and contribute to economic
development while improving the quality of life of the work force and their families as well as
the local community and society at large. I have done my research about corporate social
responsibility of IBBL. It can be proved that CSR of IBBL are applied and fulfill their
commitment in everywhere at large. That is why IBBL placed in first position in the commercial
banking sector.

APPENEDIX PART
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REFERENCES

1. Elimination of Riba From Economy, Papers and proceedings of a workshop held at the
Institute of policy Studies, Shirkat Press, Lahore, Pakistan.
2. Ahsan Fakhrul, A. S. M. (1989), Islamic Banking in Perspective. Islami Bank
Bangladesh Limited, Dhaka,Bangladesh
3. Annual Report of IBBL- 2015, website - www.ibbl.com.Data accessed- 03/03/2017.

4. Gathura, G. (1996), Banking on Islam. (growth of Islamic banking), World Press Review,
May 1996, v43 n5
5. GOB (1993/94), Government of Bangladesh Publication, Ministry of Finance, Dhaka,
Bangladesh.
6. GOB (1995), Government of Bangladesh Publication, Ministry of Finance, Dhaka,
Khan, M.(1986) Islamic Interest-Free Banking; IMF Staff Paper, Vol. 33, March 1986, P.19]
7. Kazarian, E. (1991), Finance And Economic Development, Islamic Banking in Egypt,
Lund Economic Studies,No. 45.
8. Molla, R.I, Moten R.A, Gusau, S.A, and Gwandu A.A (1988), Frontiers and Mechanics of
Islamic Economy University of Sokoto, Nigeria..
9. Roula, K. (1995), Banking the Islamic way (Citibank position in Bahrain), World Press
Review 42:35 Jan 95
10. Scharf, W. T. (1983) Arab and Islamic banks, OECD , Paris, 1983
11. World Development report, (1989), Box No 6.3. Washington D.C. The World Bank
12. Zineldin, M. (1990), The Economics of Money and Banking, A Theoretical and
empirical study of Islamic Interest-Banking, Stockholm University

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List of abbreviation

CSR-Corporate Social Responsibilities

IBBL- Islami Bank Bangladesh Limited

IBTRA-Islami Bank Training and Research Academy

IDB-Islam Development Bank

OIC- Organization of Islamic Conference

IFMC-Islamic Foreign Ministers Conference

DSE- Dhaka Stock Exchange.

CSE- Chittagong Stock Exchange

L/C-Letter of Credit

IBCML -Islami Bank Capital Management Limited

IBSL-Islami Bank Securities Limited

CSAD -Corporate Social Affairs Department

ATM Automated Teller Machine

NGO- Non Government Organisation

SME- Small and Medium Enterprise

AWCA- Al-Wadeah Current Account

MSA-Mudaraba Savings Account

MTDR-Mudaraba Term Deposit Receipt

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MSS-Mudaraba Special Savings (Pension),

MSB- Mudaraba Savings Bond,

MMPD-Mudaraba Monthly Profit Deposit,

MHS-Mudaraba Hajj Savings,

MMS- Mudaraba Muhor Savings,

MFCD-Mudaraba Foreign Currency Deposit

HDS- Household Durables Scheme

ISD - Investment Scheme for Doctors

TIS- Transport Investment Scheme

CIS- Car Investment Scheme

SBIS- Small Business Investment Scheme

MIIS - Micro Industries Investment Scheme

AIIS- Agricultural Implement Investment Scheme

REIP-Real Estate Investment Program

AII- Agricultural Investment of IBBL

NRB- Non Resident Bangladeshi

WEIS-Women Entrepreneurs Investment Scheme

MNEs -Multinational Enterprises

PMA-Profit Maximizing Approach

SIT-Social Identity Theory

CARES-Committee for Action Research and Extension Services

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Sample Questionnaires

Questionnaire:
I am the student of BBA program (Major in Finance) from International University of Agriculture
and Technology. I am doing my internship in Islami Bank Bangladesh Limited which is part of my
practicum where my topic is Corporate and Social Responsibility OF IBBL

( Hajicamp branch). I need your cooperation for fulfillment of my report.

1) In what extent you agree that Corporate Social Responsibility influences the behavior of the
employees and the customers positively?

STRONGLY DISAGREE
DISAGREE
NEITHER AGREES NOR DISAGREE
AGREE
STRONGLY AGREE
2) What is your agreement level that IBBL practices enough Corporate Social Responsibility under
regulation of Bangladesh Bank.?

Strongly DISAGREE
DISAGREE
NEITHER AGREES NOR DISAGREE
AGREE
STRONGLY AGREE

3) What is your thinking matrix about Corporate Social Responsibility of IBBL maintains
Responsible Customer Service and Customer satisfaction.

1. WORST
2. BAD
3. N/N
4. GOOD

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5. BEST
4) Do you think Corporate Social Responsibility of IBBL is a tool for gaining competitive advantages ?

STRONGLY DISSATISFIED
DISSATISFIED
NEITHER / NOR
SATISFIED
STRONGLY SATISFIED

5) Do you agree with this statement that Corporate Social Responsibility creates Trust and
responsibility about IBBL in customer mind?

EXCESS
ENOUGH
NEITHER /NOR
NEEDED
MOSTLY NEEDED

6) What is your opinion about Corporate Social Responsibility provides Health and safety at work in
IBBL. ?

STRONGLY DISSATISFIED
DISSATISFIED
NEITHER / NOR
SATISFIED
STRONGLY SATISFIED

Do you have any recommendation?

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