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  • Zeithaml Berry Parasuraman 1993

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    efarfan26
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    artic

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    ZeithamlBerryParasuraman1993 (1)

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    3 vues13 pages

    Zeithaml Berry Parasuraman 1993

    Transféré par

    efarfan26
    artic

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 13

    Journal of the Academy of Marketing Science

    http://jam.sagepub.com

    The Nature and Determinants of Customer Expectations of Service


    Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman
    Journal of the Academy of Marketing Science 1993; 21; 1
    DOI: 10.1177/0092070393211001

    The online version of this article can be found at:


    http://jam.sagepub.com/cgi/content/abstract/21/1/1

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    http://www.sagepublications.com

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    Academy of Marketing Science

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    Citations http://jam.sagepub.com/cgi/content/refs/21/1/1

    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009

    from the SAGE Social Science Collections. All Rights Reserved.


    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009
    Downloaded from http://jam.sagepub.com at MICHIGAN STATE UNIV LIBRARIES on January 14, 2009

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