Danielle Marshall

Danielle Marshall
123 Main St. Anytown, USA (888)888-8888 Sampleemail@email.com

PROFESSIONAL PROFILE

o Articulate and organized individual with o Demonstrated ability to multi-task in high-

superior customer service and problem solving
capabilities
o Superb interpersonal skills with extensive
experience working in fast-paced and ever
changing environments
pressure and dynamic organizations
o Ability to solve complex issues while
demonstrating leadership and
professionalism

WORK EXPERIENCE

Apple, Inc. June 2015- Present Chandler, AZ

Technical Specialist
o Repair relationships with existing customers with technical knowledge and education
o Use problem solving expertise to work through complex issues
o Provide complete solutions for customers
o Continuing education to keep pace with changing technology and information

USAA Federal Savings Bank September 2013- June 2015 Phoenix, AZ

Member Account Manager
o Maintain and establish member credit card and banking accounts
o Utilize many systems simultaneously while also providing outstanding service
o Build relationships with members through conversation and financial guidance
o Maintain sensitive information in regards to personal and financial records

Gina Group, LLC August 2012- September 2013 New York, NY

Executive Assistant
o Expert ability to multi-task in high volume ever changing environment.
o Extensive MS Office Calendar Management for sales executives
o Screen and prepare all incoming and outgoing correspondence

Verizon Wireless November 2004 - August 2012 New York, NY

Account Executive
o Open and manage new and existing consumer and business accounts
o Manage cash deposits and end of business banking on a daily basis
o Consistently meet and exceed sales goals through up-selling
o Develop customer loyalty with interpersonal skills and advanced product knowledge
o New business prospecting through Sales Force Administrator

o Manage call center operations, including absenteeism, and employee time-off, Department expense
reports, meeting arrangements, assistant to the Call Center Director

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Danielle Marshall

o Perform center reporting to provide statistics to center director and pinpoint any problem area or areas that
need improvement
o Assisted in the development and mentoring of peers
o Rewarded and recognized for all metrics of call handle time, calls fielded, and adherence 3 straight
years while in the customer service and tech support roles

EDUCATION

Arizona State University June 2014 Present Tempe, AZ

University of Phoenix Associates Degree - August 2011 August 2013 New York, NY

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