1281 E Shadow Ridge Drive, Apt 10W, Midvale, UT 84047 crayroot@gmail.com (801) 652-8387
Experience Team Lead Engineer RSA Security (Feb 2016-Present)
Conducted interviews, new employee training, resource provisioning, case management/distribution, Knowledge Base development On-call representative for high profile returning clients during post- sales installation and configuration Represented Archer Support Utah at RSA Tech Fest 2016 Received Gold Award for highest worldwide customer satisfaction ratings across all RSA products while closing the highest number of cases in consecutive quarters
Technical Support Engineer III RSA Security (July 2015-Feb
2016) Developed case methodology/efficiency presentation for nationwide support team RSA Archer eGRC platform 5.x/6.x product support, utilizing Salesforce, JIRA, WebEx remote collaboration, and cloud VM for quality testing Troubleshooting web servers, SQL servers, IIS configuration, database migrations, data imports, data feeds, Access Control, LDAP, calculation design, email notifications, Active Directory, SSL/SSO, performance, and hardware provisioning Guided platform installations and audits across single-host, multi- host, and virtualized Windows Server 2008/2012R2 environments
Data Conversion Operator United States Postal Service (2002-
2015) Designated as lead for high priority live mail platforms and trained on all available systems, including experimental and international encoding Ranked in top 5% for speed and accuracy in the final Remote Encoding Center remaining out of 55 closed facilities
Network/Server Administrator Forearm (2000-2001)
Launched entrepreneurial local e-sports startup involving LAN gaming tournaments for cash or hardware prizes acquired via sponsorship/entrance fees Designed infrastructure and evaluated cost effective upgrades to ensure uptime during periods of high traffic/CPU load Resolved technical issues involving network connectivity, OS installation, drivers, hardware failure, firewalls and security
Education Bachelor of Science in Information Technology with Security emphasis at
Western Governors University (Fall 2017) CompTIA A+/Network+/Linux+/Security+ Certified LPIC-1/SUSE Certified Linux Administrator RSA Archer 5.x/6.x Administrator I/II
Skills & HTML5, CSS, JavaScript, and SQL Fundamentals/Tracing
Interests Windows Server 2008/2012 Administration 90 WPM Typing and Technical Writing Organizer for Utah Outdoors Meetup (3,000 members) Linux CLI, Bash scripting, Raspberry Pi PC Building, Gaming, and Benchmarking Ethical Hacking, Information Systems, Project Management