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ABDUL REHMAN

House No.29 St No.1Karamabad, link Wahadat Road. Lahore

Objective

To obtain a position in reputed industry where I can maximize my multilayer of skills, quality assurance, customer service, and a successful track record in the field.

Personal information

Fathers name:

M Nazir ud din

NIC number:

35202-1692752-1

Passport number:

AW9157523

Date of birth:

11-April-1994

Religion:

Islam

Status:

Single

Place of birth:

Riyadh (KSA)

Nationality:

Pakistani

Email:

adamdin94@gmail.com

Contact number:

(0092) 321-8821963

Qualification

Contact number: (0092) 321-8821963 Qualification Masters Marketing Management University of management and

Masters Marketing Management

University of management and technology

(2015-May2017)

B.com (IT)

University of management and technology

(2013 2015)

Inter (pre-engineering)

Punjab group of colleges

(2010-2012)

Matriculation (Science)

The Educators School

(2008-2010)

Work experiences:

ILLIYEEN Travel & Tours as a Sales Executive

(15June2016-currently working)

Arrange travel for business class and vacation customers

Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

Collecting and processing payments

Sending out tickets to clients

Dealing with complaints or refunds

Keeping clients up to date with any changes

Maintain daily and monthly sale reports

Arrange special packages for Umrah and Hajj passengers

Direct dealing with clients

Dealing with Corporate sectors

Execution of Sale promotions and seasonal offers

Saudi Arabian Airlines as Assistant Hajj Coordinator Lahore

(Aug2015-Sep2015)

All given tasks had done under the supervision of Senior staff Members of Saudi Arabian Airlines.

Such as:

Complete work of Hajj passports

Maintaining manifest of Hajj passengers.

Checking flight details and corresponding with passengers.

Coordination with other team members.

Compass Travels PVT LTD as customers sales representative

Worked as customer agent at front line desk.

Familiar with abacus, Amadeus GDS.

All international and domestic ticketing.

Maintain daily sales report.

Dealing with customer queries and complaints.

Collecting and processing payments.

Sending out tickets to clients through E-mails.

Rainbow travels PVT LTD as customers sales representative

(Jan2015-Jun2015)

(Sep2014-Dec2014)

Worked in sales department as well in reservation.

My duty was to deal passengers as a front line officer.

Also worked in accounts department managed daily sales and maintain ledgers in system.

Preparing promotional materials and displays.

Arranging hotels and packages for Umrah and Hajj passengers

Degree Internship

Rainbow travels PVT LTD in accounts department (6weeks)

Internship program as per degree requirement of graduation.

And successfully complete all given tasks in Accounts department.

Extra Certifications

English spoken

British education and training system

(2012)

(ESL-2)

Basic computer (MS office)

British education and training system

(2012)

Startex Simulation (Marketing Strategies)

Brand Pro Affiliated from France

(2015)

Skills

Good customer service skills.

Polite & humble

Well organized

Excellent communication skills

Management skills

Sincerity and honesty

Cross cultural sensitivity

Customer focused

Reference

Will be furnished upon request.