Nathan Ray Beckstrand

10964 South Ptarmigan Cove South Jordan, Utah 84095

(385)335-3893 Nayray123@gmail.com

Discover Financial Services August 2015 April 2016

Customer Service Account Manager August 2016 - Present
Manage customer accounts
Use telephone and email to communicate directly with customers
Use conflict resolution and communication skills to resolve customer concerns
Manage customer disputes
Assist customers to set up payment plans
Provide a genuinely refreshing customer experience

Ehealth Insurance April 2016 August 2016

Medicare Sales Rep
Help Customer find a health plan that best meets their needs
Give customers an excellent knowledge about Medicare
Use problem solving skills to meet customer needs
Stay up to date on changing plans and carrier info
Use an excellent knowledge of sales skills to overcome customers objections
Ability to learn quickly and adapt to each customers specific situation

Handstands June 2014 August 2015

Warehouse Associate
Receive orders placed by customers
Prepare orders to be shipped to customers
Use Microsoft Excel to make Bill of Lading
Use various computer programs to locate/manage/ship products
Drive forklifts, order pickers, and electric pallet jacks
Coordinate with co-workers to fulfill orders placed by customers
Worked quickly and efficiently to ensure orders are shipped on time and properly
Load/Unload semi trucks with product
Prepare and ship international orders

Walmart July 2010 - April 2012

Cashier/ Customer Service
Managed checkout line
Provided excellent customer service
Answered customer inquiries about products in store
Assisted customers in finding products
Resolved customers issues/ complaints
Returned damaged and unwanted products
Used computer system to locate products throughout state wide inventory
Managed receiving of products for store inventory
Accounted for money in cash register draw
 Coordinated with coworkers to ensure services ran smoothly
Identify and stop theft of store merchandise

Subway September 2009 July 2010

Sandwich Artisan
Provided excellent customer service
Ensured customer received desired product
Restocked supplies
Cleaned work area and dining area
Accounted for money in cash register drawer

Education & Licenses

Health Insurance License

Salt Lake Community College August 2014 to Present
Church Service Mission, Fort Worth, Texas May 2012 May 2014
Bingham High School Graduated June 2010
South Jordan, Utah
High School Diploma