S.

RUPA RUCKMANI

rupasanju.sanju@gmail.com D.N. 24 Perumal Koil Street

Agraharam
Singanallur
9566867754 Coimbatore - 641005

OBJECTIVE

My career goal is to work very hard and strive to achieve to be the best I can be in my career. To
obtain a career position in a thriving company, working in a safe, friendly, and productive
environment, where I can use my skills to the best of my ability that would benefit myself, the
company and all those around me.

ACADEMIC QUALIFICATIONS:

PERIOD QUALIFICATION INSTITUTION % REMARKS

1997 SSLC PSGR Krishnammal Girls 69% First Class
higher Secondary School
1999 HSC PSGR Krishnammal Girls 78% First Class
higher Secondary School
1999-2004 Msc. Economics Avinashilingam Deemed 88% First Class
(Integrated Course) University, Coimbatore

Additional Qualification

Knowledge of computers in Microsoft Office package and internet.

Tally with accounts 9.0 version

Languages Known

ENGLISH READ WRITE SPEAK

TAMIL READ WRITE SPEAK
HINDI READ WRITE SPEAK(Average)
MALAYALAM - - SPEAK
WORK SUMMARY

Richmond Hospital

1. Supervision of the front office (OPD).

2. Correctness and completeness of case sheets (IP) & (OP).
3. Daily IP & OP reports to A.O.
4. Inpatient ward rounds.
5. To perform any other duties as instructed by the seniors.
6. Assisting the PRO in patient complaint/suggestion while getting
discharge.
7. Coordinating with A.O regarding patient counseling.
8. Checking of all case sheets according to ordering check list.
9. Coordinating in giving proper appointments for the patients
seeking appointments.
10. Monitoring Triage sheet and material replacement OPD
11. Monitoring Review patient follow up- OPD
12. Dealing with insurance patient

13. Counseling the patient regarding insurance

14. Insurance Queries replied through mail conversation to concern TPA insurance
companies
15. Relieving work to MRD like preparing discharge summary , medical certificate and
filing of case sheet

Dr.Muthus Hospital

Supervision of the front office and report to MD

Daily report maintaining in excel sheet and monthly OP patient
Ward rounds and orientation to inpatient
Checking the patient receiving all dues, bed making and sponging on regular basis
Checking of all registers maintaining in ward.
Daily day reports to MD about the ward patients
Dealing with insurance patient
Counseling the patient regarding insurance
Insurance Queries replied through mail conversation to concern TPA insurance
companies
Relieving work to MRD like preparing discharge summary , medical certificate and
 filing of case sheet

Ortho One

To prepare discharge summary of various diagnosis and surgical procedures in

Orthopaedics and Spine.
Preparing Leave, Medical, Insurance, fitness certificates of the patients as per their
request with the knowledge of concerned consultants.
Preparing thanking and referring letters to various doctors.
To check and reply mails.
Give reminder to Doctor about important issues and events.
Coordinate in taking signature of Doctor on specified documents.
To perform any other duties as instructed by the seniors.
To get him updated about the day-to-day activities.
Assisting the PRO in marketing.
Conducted spoken English session in the computer.
Preparing OT list and co-ordinate with Anesthetist and publish list to all departments
Orientation to the IP patients
Giving appointments for the IP patient on review basis for various doctors
OT drugs and wards drugs entries on daily basis
Daily reports about the discharge details to GM
Preparing and Mailing monthly reports of the dispatch of discharge summary and
timings to GM mail ID
Filing of MRD case sheet seeing to check list
Communicate with MLC case patient and co-ordinate with medical legal officer to
prepare wound certificate

Relieving work

Co-ordinating in giving proper appointments for the patients seeking appointment

through website and email.
To take telephone calls on behalf of Doctor and inform him accordingly.
Write greetings on behalf of Doctor
Communicate about the mails to appropriate persons.

Soft Logistics:

To do interaction outbound calls, Convince the client and achieve the target
Working in call center had enhanced me to develop excellent communication skills
To develop good inter personal relationship with the clients
Telephone ethics
Axis Bank Sales LTD

Back calling check up

To develop rapport with clients in order to face the challenge.
Telephone ethics.
Counselling the clients and making the clients to understand he/she is in the right and
safe hands.

WORK EXPERIENCE

Working as a Guest Relation Officer in Richmond Hospital from May 2016to till date

Working as a patient relation executive and insurance officer in Dr.Muthus Hospital from Dec
2014 to Nov 2015.

Worked as a Secretary in Ortho One , Coimbatore from November 2009 to November 2014.

Worked as a customer support executive in Soft Logistics systems , Chennai from April 2008 to
August 2009.

Worked as a Operation Executive in AXIS bank Sales LTD, Coimbatore from February 2006 to
march 2008

PERSONAL INFORMATION:

Name : Rupa Ruckmani S

Father's Name : Srikrishnan K

Date of Birth : 12.10.1981

Marital Status : Married

Nationality : Indian

DECLARATION:

I hereby declare that the above furnished details are true and best to my knowledge and belief.
Place: Coimbatore

Date: RUPA RUCKMANI S