Customer Support

Staffing
Workforce & Resource Solutions
To Bridge the Skill Gap, Engage a Contingent / Virtual /
Remote / Offshore Resource!

Hvantage Technologies Inc.

23463 Haynes St West hills Los Angeles California 91307
 Founders: Founded in 2011 by Neelesh Jain - serial entrepreneur in telecom & real
estate
Locations: 2 offices in Indore, India with 150 technology and operations team
Expertise: Development Support, Back Office Support, Customer Support, E-
Commerce Management Support, Offshore & Outsourcing Support Services
Domain Expertise: Healthcare, Banking, Finance, IT & Technology, Internet,
Shared Economy, and e-Commerce
Lean Operating Model: Sales and support in US & operations in India
Clients:
Overview of Contingent / Virtual /
Remote / Offshore Solutions
At any organization demand dependent work like seasonal employment, paid
internships, freelance work, contracts and temporary employment requires
freelancers, independent contractors, consultants, or other outsourced and non-
permanent workers who are hired on a project basis can be termed as Contingent
workers.
A person or a group that is capable to provide administrative, specific, or innovative
(social) help to clients remotely is labelled as Virtual Assistant or Virtual Office
Partner.
Off-site support providers which are located at some distant locations than the site
but provide all support or assistance are Remote Assistants.
They all are excluded from any benefits which are offered to a regular
employee.
Purpose
In less than a decade, businesses have spectacularly increased the involvement of
Contingent/Virtual/Remote/Offshore resources exponentially as the hassle of rising
labour expenses, uncertainty in market, expectations of employees and
dissatisfaction despite great perks has grown unmanageable and therefore the
involvement of a work force which will quickly adapt to plug conditions and shall not
be a bearing responsibility has increased rapidly.
Some business resources and functions are critical to an organizations success and
continued operations. Therefore, it is essential that an organization's processes
operate effectively without excessive interruption. Contingent/Virtual/Remote
workforce supports this objective through their periodic involvement and flexible
approach.
Advantages
Freedom from payment during fluctuations
Freedom from tax liability, reward, bonus, compensation and paid-offs!
Work quality is assured since experts are arranged to manage the task!
Infra, stationery & resource costs are saved!
Borders doesnt become a barrier!
Greater Flexibility since we dont have to retain them for long!
Less investment since manpower is easily available in Indian economy!
Our Customer Support Offerings
We can summarize your challenges.
Customer experiences and support are omni-channel and immediate. We know your brand is
dependent on timely support, processes and responsiveness. We hire and manage experienced
support experts to keep clients focused on expanding their business, while we manage the command
center.
We can help with your Customer Communication
At Hvantage, we can help relieving your communication headaches so you can escape daily chores and
focus on the purpose domain of the company, thus ensuring better profitability.
Trust us for daily records and delivery timelines
Consider us for bulk entries
Take our specialists to deal with new tools and changing technologies.
Our Customer Support Offerings
Customer Service
Billing
Outbound Support
Technical Support
Our Customer Support Offerings
Live Chat & Email
Social Media
In-app
SMS Text
Our Scope
Whether searching last-minute or on-demand worker for your expanding and
industrious company can be a challenge but thats exactly where we step in.
We are efficient in providing individuals and teams! Resource & Workforce Solutions
that we offer are:
Freelancers on a la carte basis
Consultants to drive processes better
Temporary Employees for certain period of time
Technical Support Assistance to provide technology based solutions
Development Support for all your mobile app/web app development
Start-up Staff to accelerate the growth of your new venture
Our Scope (Cntd..)
Part-Timers for short period regular tasks
Contractors to accomplish long/short terms tasks
Outsourced Workers paid and manged by a third party
W2 Employees paid hourly via staffing firms payroll
Offshore Staff to perform your business function
Customer Support Assistants to ensure your customers never feel unheeded
Virtual Assistants for tasks that do not require physical presence
Remote Resources working from distant location engaging & managing through
internet
Why Us?
Hvantage Technologies is a Resource &Workforce Provider, with a vision to provide
adept resources for our clients.
We believe in cultivating relationships and deliver personalized experiences with the
primary focus of providing experts in terms of calibrated and timely fulfilment.
We provide the expertise, stability, and global resources to meet your specific
needs, and we are ready to work with you.
Additional hampers in collaborating with us
Were centrally based thus have access to a bigger data pool
Since we do not hail from a Metro Tier - 1 city, thus, our service costs are lesser
with no compromise in the calibre.
Why Us? (Cntd..)
Our strategies are defined and structured and thus makes it easier to achieve timely
fulfilment. Our steps of working are as follows:
RFP (Request for Proposal)
Proposal Presentation to the Client
Understanding Project/Requisites
Map Parameters
Start the quest for Expert(s)
Gather Expert(s)
Deliver your Resource/Workforce
Appendix
Major Industries We Serve
Areas/Functions We Deliver In
About Us
Hvantage Capabilities
Offshore Offices
Major Industries We Serve
Education Communications
Technology Transformation & Growth
Event Staff Legal Services
Facilities & Maintenance Manufacturing
Field & Consumer Services Animation/Media/Publishing
Healthcare & Wellness Transportation & Logistics
Hospitality Internet
IT Travel & Tourism
E-Commerce
Areas/Functions We Deliver In
Administrative Strategy
HR Merchandising
Operations General Labour
Finance Home Services
Sales Personal Services
Business Development Collateral Development
Technology Support Admin Assistance
Virtual Assistance Customer Support
Areas/Functions We Deliver In (Cntd..)
Audio/Visual Due Diligence
Competitor - Research, Analytic & Writing
Insight
Translation
Customer - Research, Analytic &
Insight Project Management

Data - Research, Analytic & Insight Warehouse Operations

Market - Research, Analytic & Insight Security Services

Remote Resource Technical Support

E-Commerce Management
 About Us
Hvantage was formed in 2011 with focus in Finance, Logistics, e-
Commerce and Mobile. Hvantage has over 100 passionate technologist
and leaders providing web, mobile, enterprise & data solutions to our
customers. Hvantage has clients in USA, France, Singapore & India with
operations in India and USA.

Neelesh Jain President Krishna Baderia CEO

Krishna is an experienced technologist, leader and entrepreneur.

Neelesh is an accomplished business leader with 20 years of
In his 20 years of career, Krishna provided technology leadership
experience in technology, telecom & real estate. He grew his
at fortune companies like Bank of America. He started his
telecom company DCNPL to $50 Million in 6 years and expanded
technology company in 2011, which he merged with Hvantage in
operations across India and abroad. He founded Hvantage in
2015. He is pursuing Executive MBA at USC and received Bachelor
2011. He received his Engineering from Devi Ahilya University,
of Science from Devi Ahilya University, Indore.
Indore.
 Technology Capabilities
Product development and management

Mobile, Web, Desktop Application Design and Development

Technology Services

Desktop and Infrastructure Support

Design Build Manage Support

Onsite creative team to Analysis, Development Product management, Continuous
design multi-platform & Quality delivered strategic alignment & improvement, product
dynamic effective user using Agile Process. architecture support & training.
interfaces. assessment.
 Operations Capabilities
24/7 operations support across three countries USA (Onsite), Brazil(Near Shore) and India (Offshore)

High tech operations office in India

Expertise in E-Commerce, Logistics, General Administration, Accounting

Desktop and Infrastructure Support

Talent Care Security Efficiency

Our talented operations We have carefully built a We practice industry We provide competitive
team is fluent in English, culture where customer standard technology & advantage to our
trustworthy & is our first priority. processes to secure your customers with
experienced in information. operational innovation
operational and efficiency.
management &
execution.
 Mobile Capabilities
Native mobile applications (iOS, Android & Windows)

Dedicated onsite designers and developers.

Faster time of market with existing tested mobile components to plug in.

End to end development including deployment to app store.

SEO Design Idea Plan

Generate relevant traffic Hvantage creates Using innovative ideas & Meticulously thought
to your website from designs that reflect result-oriented out design &
various search engines clients outlook implementations to development, SEO , E-
develop successful Commerce and Back
digital strategy for your Office support services
business
Hvantage India Location Indore City
Indore is an inviting opportunity with
quality infrastructure at low cost.
- Talent/Opportunities: Only city in India with the
presence of most reputed international colleges
Indian Institute of Management (IIM) and Indian
Institute of Technology (IIT). There are over 50
colleges and educational academies in Indore
feeding the talent to domestic & international
businesses.
- Cost: A Tier 2 city, keeps the TCO almost half of
the big 5s.

Comparing to Los Angeles its half in area and population

(562 sq/km for 2.1 Million).
Indore has 2 operational and 1 proposed IT park, with
presence of InfoSys, TCS & Collebra.
Indore is connected with an International Airport &
Rail/Road.
Bus Rapid Transit system keeps traffic in control.
Indore provide the key ingredients of life including great
weather, food variety, entertainment parks, sight seeing,
malls, hospitals, sports institute, education and a family
friendly place to retain the talent.
Resources: Wikipedia, IIM Indore, IIT Indore
Hvantge India Offices
State of art facility center in Indore, India
Hvantages India office is a state of the art facility
designed around maximum productive software
development environment. The open floor design
encourages communication and collaboration,
both between techies and with our clients.

8000 sq. feet professionally arranged space (2 offices)

Seating capacity 150 associates
6 managers cabins
24 hours power backup
Large conference rooms
Internet connection up to 100 mbps, multiple leased lines
for client requirements
Ample parking space
24 hours security guard
Server room with restricted access
 THANK YOU!
Look Forward To A Profitable
Collaboration..!

Hvantage Technologies Inc

www.hvantagetechnologies.com
info@hvantagetechnologies.com | neelesh@hvantagetechnologies.com
+1-347-918-3427