3 Days Basic Reservations Fare Course

3 Days Basic Reservations
&
Fare Course
Incorporating Travelport SmartPoint
Name : _____________________________
__________________________________________________________________
Table of Contents
Topic Page
Introduction 1
Starting Travelport Smartpoint AppTM 2
- Signing on and off the Galileo System 2
- Unlocking Your Sign-On 4
Window Layout 9
- Terminal Window 10
- Menu Bar 11
- Application Settings 12
- How to Create Quick Command 16
- Terminal Window Work Area 16
- Language Translations 17
Galileo Information System 27
Exercise 1 29
Working with Encode/Decode 30
Accessing Help 35
Ask Travelport 35
Itinerary Planning 36
- Air Availability 37
- Exercise 2 45
- Timetable 46
- Exercise 3 48
- Selling from Air Availability 49
- Checking Minimum Connecting Time 54
Building a Booking File 57
- Entering Name Field 59
- Entering Phone Field 67
- Entering Email Address 71
- Ticketing Field 72
- Ticketing Date Calculator 73
- Receive Field 74
- Ending Transaction 75
Retrieving Booking File 77
- Exercise 4 81
- Exercise 5 82
Working with Itineraries 83
- Direct Selling A Flight 84
- Open Segment 85
- Surface Sector 86
- Passive Segment 87
Dividing a Booking File 89
Exercise 6 93
Exercise 7 94
Passenger Servicing 95
- Mileage Membership 95
- Special Service Requirement 98
- Other Supplementary Information 105
- Advance Seat Reservations 107
__________________________________________________________________
Table of Contents
Topic Page
- Vendor Remarks 112
Exercise 8 113
Optional Field 114
- Review Booking File 114
- Notepad 116
- Itinerary Remarks 117
Exercise 9 119
Exercise 10 120
Queue 121
- Signing in to a Queue 124
- Working the Queue 125
- Queue Count Options 127
Status Codes and Advise Codes 128
- Updating Advice Code 129
Exercise 11 131
Past Date Booking File 132
Booking File History 134
Itinerary Print 140
Host Email 140
ViewTrip 145
Exercise 12 144
View PNR Functionality 145
Timatic 147
Electronic Travel Authority System 148
Good Practises 149
Galileo Fares 152
- International Fare Display 152
- North American Fare Display 157
- Fare Search Qualifiers 160
- Fare Display Summary 163
- Fare Display Commonly Used 164
- Fare Booking Class 166
Exercise 13 168
Fare Quote 169
- Fare Quote Status 172
- Fare Quote Modifiers 173
- Fare Quote Alternatives 174
- Fare Quote Best Buy 175
- Focalpoint Shopping 179
__________________________________________________________________
Introduction
This course will provide you with the knowledge and understanding of the Galileo
system so that you can provide your customers with a fast and efficient service.
Galileo is a global distribution system referred to in the industry as a GDS or a CRS

(computer reservation system). A GDS is used by travel agents to instantly confirm
reservations for their customers for airline seats, hotel rooms, car hire and much
more.
Galileo is represented in 115 countries, and more than 470 airlines have signed an
agreement with Galileo, which means that their schedules and fares are displayed
on your screen. There are also approximately 57,000 hotel properties and over 23
car rental companies with whom reservations can be made, giving you the flexibility
to integrate air and land arrangements into one Booking File.
Course Length
This course is scheduled for 3 days from 9.30am to 6pm.
Course Objectives
At the end of the course you will be able to:
Sign on and off from the Galileo system and work with encode/decode
Plan an itinerary for your customers
Build a Booking File
Add optional Booking File fields
Work with Itineraries
Add servicing items to a Booking File
Divide and repeat a Booking File and interpret history
Manage Booking Files in queue
Access information in the Galileo Information System (GIS) and Timatic
Work with Galileo Fares
Fare Quote a Booking File
Obtain fares using Focalpoint Shopping
3 Days Basic Reservations and Fares OCT 2012 Page 1

Starting Travelport Smartpoint AppTM
Travelport Smartpoint AppTM is automatically launched when Galileo Desktop is
opened.
The action of signing onto Travelport Smartpoint AppTM will also sign the
user into Galileo DesktopTM
When you sign on for the first time with the password provided, the screen
response prompts you to enter a new password and also a keyword.
Use the tab key to move the cursor to the area marked NEW PASSWORD, and
type in your new password. This password must be between 7-10 characters,
and must contain both alpha and numeric characters.
Next, tab to the keyword field and input the provided keyword.
Once you have entered a NEW PASSWORD and KEYWORD, you will be asked
to verify the information by entering the information again.
Tab to the NEW PASSWORD field and re-enter your password and then do the
same with the given keyword.

Note: The following rules apply when you create a new password
Common Sign-On Errors/Warning

The password must contain at least one alpha
ERR: PASSWORD MUST
and one numeric character
BE ALPHA AND NUMERIC
Your password cannot contain your first
name, last name, or sign-on ID
You cannot use words such as Apollo,
ERR: PASSWORD
United or Galileo
RESTRICTED WORD LIST
You cannot use three consecutive
characters, e.g. AAA or 222
If no match is found - Galileo will response

with the above response when user sign-in.
Check the User ID that you have input, it
ERR: USER ID GALILEO
could be a typing error. Re-enter it again with
the correct User ID.
If the password does not match the

password in your ID record - Galileo will
ERR: PASSWORD SIGN- response with the above. You will have to
ON - GALILEO repeat the sign-on entry again and enter the
correct password.
If you have forgotten your password and

have made several incorrect password
entries. You will receive the above response.
SIGN ON LOCKED SEE
Once your ID record is locked, you will need
AUTHORIZER GALILEO
to have you password reset. Refer to
unlocking of sign on on the next page.
If you or someone already signed into your set

and then you try to sign in again, you will get the
get the above response. To clear the situation -
you will need to make the agent-in entry which
is
ERR: TERMINAL IN USE -
SAI/ZAA <Enter> ( 2 or 3 letter user ID)
GALILEO
PASSWORD: (Enter password accordingly)
Another way is to override the previous sign

on by SOF/ZAA (Own sign on code)
Your previous five passwords are stored

ERR: PASSWORD in the Galileo system and may not be re-
CANNOT REUSE PREVIOUS used
PASSWORD You must change at least three
characters in your new password

Sign-Off
Take the following step to sign off completely from the Galileo system.
Enter: SOF
Note: The Galileo system will prompt you to finish any incomplete Booking Files.
Unlocking your sign-on

Click on the Travelport ICON on the custom toolbar.
Click on the Reset Galileo Desktop Sign-on Password.

Or you can access the Galileo Password reset website using the following URL:
http://support.travelport.com/gipwreset/

Once you have completed the information and it has been accepted, you will receive
an automated email advising you that you can sign back in to Galileo.
When you have entered your password and keyword, the system is ready for use.
For Client IDs which require emulation, another box will be launched to
indicate the corresponding PCC if needed. Cancel must be clicked not to
emulate.
Callout: Explanation:
1 Sign-on to 5 work areas completed and todays date. Area A
is immediately available by default.
2 Time and date of last sign on and identity of work station
3 Front page news which varies day by day

By default Travelport Smartpoint AppTM provides of the following:
The Terminal Window to enter formats and obtain general responses

The PNR Viewer a window that automatically refreshes the Booking File
When you select CTRL+F12 you will still see the sign on box for Galileo
Desktop.
Please select cancel and then select Terminals to work on Galileo Desktop
or select one of the other buttons to work in Viewpoint.
Travelport Smartpoint App TM has been closed it can be re-launched by clicking

the Travelport Smartpoint AppTM icon visible in the Galileo Desktop Custom Toolbar.
Upon successful installation of Travelport Smartpoint AppTM this icon will be
automatically installed onto the toolbar.

Window Layout
Travelport Smartpoint AppTM supports multiple Terminal Windows that can

be configured independently. For example, a terminal window can have its
own font settings or use a different Client IDs or connection to a different
host if needed. The layout defined by the user can be saved so that
Travelport Smartpoint AppTM uses the saved layout each time the App is
launched.
By default, the Travelport Smartpoint AppTM window layout is composed of two basic
windows, the Terminal Window and the PNR Viewer. The Terminal window permits
to input formats easily by means of the command line on top and to obtain outputs to
interact according to functional needs. The PNR Viewer window constantly updates
the active Booking File in the work area.
If the Embed Smartpoint in Galileo Desktop option is selected the user will
need to press CTRL + F12 simultaneously to close Travelport Smartpoint
AppTM to see other Applications on the Desktop, if this option is not selected,
the user can move each window of Travelport Smartpoint AppTM
independently
Please note Galileo Desktop must be open in order for Travelport

Smartpoint AppTM to work

Terminal Window
Travelport Smartpoint AppTM supports multiple terminal windows that can be
configured independently. For example, a terminal window can have its own font
settings or use a different connection to a different host if needed. The layout defined
by the user can be saved so that Travelport Smartpoint AppTM uses it each time upon
start up. (For more details, see section - Application Menu).
The following screenshot shows how a Terminal Window is structure.

Application Menu: provides access to terminal and window
configuration options, history options and access to the Smartpoint
tools (see section - Application Menu)
Terminal Window Tabs: support for multiple Tabs
Status Area: activity indicator
Queue Control Buttons: clicking on icons initiate a Queue function
Replay Icon: initiates replay functionality. Terminal entries are
captured and can be replayed by simply selecting entry and
sending
Terminal Window Work Areas: highlights active work area and
allows agent to click back and forth within the 5 work areas
Translation Icon: indicates primary language and initiates
translation pop-up functions
Plugins ON/OFF : Turns off the clickable functionality in Smartpoint
Quick Commands Tool Bar: Tool bar for Quick Commands
View Switch: controls terminal window partitions
Connection Switcher: used to select among available
connections in Galileo Desktop
Window Control Buttons: this area controls 4 functions:
o Copy Function: The first icon controls different copy
actions: Take a window snapshot, Copy content as
Image and Copy content as Text and Print this
Window
o Maximize/Restore: maximize or
restore the window
o Close: close the selected window only
Menu Bar
The Main Menu Bar drop down is composed of 8 elements: Application,
Terminal, History, Window, PNR, Search, Tools and Help.
Some menu items show a keyboard shortcut that can be used instead;
this is implemented in order to provide an alternative to using the mouse.
From this drop-down the agent can customize the appearance of the Terminal Window

Application Settings
The Application Settings drop-down menu enables the user to customize

display options including language, theme and colour scheme,
additionally a user can create additional windows and change font type
and font size.
The Embed Smartpoint to Galileo Desktop option, if selected, allows the

user to move the screen
In order to change the settings, the agent must select Save for the changes to take
effect.

Terminal
This menu option allows the agent to manipulate the Terminal Window Tab
functionality. Add a new terminal window (belonging to the same work
area)., or delete a Window, Copy Information in the selected Window.
This allows agents to multitask in order to conduct many searches

at the same time. The agent can have up to 9 tabs at one time.
To navigate to a specific tab, the agent can either click on the tab or
use the shortcut Alt + 1, 2, 3,etc.
The tabs can be deleted by clicking on the X next to the tab name
or using ing the shortcut Alt + R. It is also possible to remove via
Main Application Menu -Terminal Remove Current Terminal
Tab.
History
This menu option allows the agent to review the terminal
responses that have been displayed. Terminal Window Tab
functionality.
**Response history can be retrieved for up to 5 previous responses**
Window
This drop-down menu allows the agent to switch between the Terminal
Window and the PNR/Booking File Viewer window.

PNR
This drop-down menu allows the agent to open dialog boxes that will help to
create or edit a Booking File/PNR. It also enables the user to launch the Replay
PNR functionality.
Search
This drop-down menu allows the agent to open a pop up box to search, Air,
Hotel, Cars and Fare Shopping.
Tools
This drop-down menu allows the agent to access Queue Count Options,
Replay entries and the calendar tool option.
Quick Commands
A new Quick CommandsTM option has been enabled in Travelport
Smartpoint AppTMin order to allow users to launch browser window content,
executable applications or Viewpoint dialogs by three very simple means:
A configurable menu item inside Tools/Quick CommandsTM main menu item

A clickable button in a new panel that will pop-up when hovering the Q
button in the Terminal control
Through a quick Terminal Command which will begin with a # and that is completely
defined by the user (i.e. for Notepad will be #NP by default).
A new Quick Commands Configuration dialog allows creation, modification or

deletion of Quick Commands in Travelport Smartpoint AppTM. The user is able to
define the name, the type of resource, the terminal command and if also generate
an item menu and/or a personalized button.

How to create a Quick Command
1. Launch the Quick Command Dialog box.
2. Click on Add.
3. Click Save.
A new Q button has been placed on the bottom bar of the Terminal Window
clicking on it displays the Quick Commands Configuration Tool Bar.
Terminal Window Work Areas
Like Galileo Desktop, Smartpoint also offers the 5-work-area

infrastructure: A, B, C, D and E. The Work Area that is active will be
indicated in the lower right corner and highlighted in yellow.
To navigate between the Work Areas, the agent simply clicks on
the appropriate icon. The entries SA, SB...SE are still accepted.
If an agent has more than one Work Area active, when hovering over each
Work Area icon, a thumbnail will appear to show the content of the existing
PNR/Booking File in that Work Area.

Language Translations
Smartpoint App has a valuable feature that can be used to transition an

agent from one GDS system to another. It allows agents to mix and operate
with multiple system languages in the same record. This translation feature
supports a Primary and Secondary Language and can be configured by
clicking on the translation icon will be shown depending on your primary
cryptic language choice.
The following dialog window will display for the agent to setup their
system language preferences:
The Travelport Galileo and Apollo hosts are the choices available as
the primary languages. Galileo, Apollo, Worldspan, Amadeus, Sabre and
Abacus are available as the Secondary Cryptic Language options.
Note: Travelport Smartpoint App cannot translate *all* entries, this is

designed to aid the travel agent in the transition from competitor GDS to
Travelport, therefore a limited subset of entries on each GDS system is
supported.
An up to date list of entries can be found on Ask Travelport under

Answer number 36210

Keyboard Mapping
Travelport Smartpoint AppTM is designed in such a way that nonstandard keyboards
including Sabre keyboard mapping which uses special characters including cross of
Lorraine, and also Swiss keyboard can be accommodated. To enable this the user
needs to click the Translation icon at the bottom of the screen, depending on their
translation setup this may be a 1G or 1V.
Select the required keyboard mapping and save the settings.

Terminal Window Partitions
A Terminal Window can be divided into two terminal partitions (belonging to
the same work area); upper and lower. By default, one (the top terminal
partition) is shown. Clicking on the View Switch button activates and
deactivates the window partition.
Navigation between the upper and lower partition is accomplished

by clicking within the desired partition or by shortcuts Alt + D (lower
window=2) or Alt + U (upper window=1).
Once the partition split line is shown, it can be dragged to adjust
the size of the upper/lower terminal partitions.

PNR Viewer Window
The PNR Viewer provides an instant view of the PNR/ Booking File. It shows all
relevant PNR/ Booking File information and is grouped in sections that can be
accessed via a simple mouse click on the associated Quick Access Button.

Quick Access Buttons in PNR Viewer
Except for passenger names and itinerary, all PNR fields can be displayed
at any time via the configurable PNR Quick Access blue buttons. Clicking
on a Quick Access button will display all of the PNR data applicable to that
PNR field.
Once a specific field is retrieved, it can be closed by clicking on the same

Quick Access button again or by hovering over the data field and clicking
the Close button.
As an example:
displays the complete PNR information with all fields

displays the Phone Field information.
Configuring Quick Access Buttons in the upper right hand corner of the PNR Viewer
window is a tool bar that can be used by the agent to refresh the window and to access
the Quick Access configuration toolbar.
shows the Quick Access configuration toolbar.
This toolbar provides some options to configure the sections an agent

wants to see when a PNR is displayed in the PNR Viewer window.

Single View Mode - by default, name and itinerary are
automatically retrieved. Blue buttons must be clicked to
retrieve other fields.
Uncheck Single View Mode when configured, the

agent can select the PNR fields that will be displayed in
an automatic and unhidden mode.
Show Buttons at Top - access buttons are displayed at the bottom

of the segments section by default, however it can be configured to
show at the top of the PNR Viewer
Refresh
By Clicking on the R this will refresh the PNR/ Booking File in the PNR Viewer
Window
Print
By Clicking in the P in the PNR Viewer Window this will print the current
PNR/ Booking File displayed.
Edit PNR
By clicking on the menu items, you will be able to create or edit parts of the PNR/Booking
File in a GUI. For example create/ Edit Customer information

Find
When working with large PNRs, it might be useful to search for a specific
word within the current PNR. When found, the words will be highlighted in
the PNR Viewer window.
PNR Viewer Display Modes

The PNR Viewer can be configured to show the PNR / Booking File
information in three different ways. Clicking on the applicable icon will
change the display mode.
Single Page: Agent can navigate through different pages by using .

Two Pages: Data will be shown in two side by side columns.
Scroll Mode: Only one page will be available but a vertical
scrollbar will allow the agent to slide up and down the PNR.
Zoom
Zoom level in the PNR Viewer can be adjusted in order to fit well in the screen.
On some PC configurations the resolution might not be optimal for a clear view of
the PNR; therefore agents should change this in order to have the PNR width
adjusted to the PNR Viewer window width.
Replay PNRs
This allows users to display a list of PNRs/ booking Files that they have
inspected previously, showing the record locator and lead passenger for
those bookings. When the user clicks on one item from the list, the PNR
/ Booking Files will be displayed in a PNR Viewer Window.

Travelport Smartpoint Keyboard Shortcuts
Shortcut Function
Alt+Up Arrow Go back to previous interactive response from the

response history.
Alt+Down Arrow Go to the next interactive response from the response history.
ALT+S Stores the current window positions
Alt+n Move the keyboard focus to Tab n. For example,

ATL+1 moves to Tab \1.
ALT+B Move to the previous interactive response (move back

to previous screen).
ALT+C Copies the Terminal content as text and for the entire host
content. Example: do a HELP A and then use ALT+C
ALT+M Host entries like availabilities, Focalpoint shopping, etc.

provide a link at the end for more results. This shortcut
can be used instead of clicking on that link with the mouse.
ALT+X If windows positions are changed but not saved, this

option returns to the previous layout.
ALT+D Changes from the upper (1) to the lower (2) Terminal
Partition. If this keystroke is repeated, this sub-window is
zoomed in and out.
ALT+U Changes from the lower (2) to the upper (1) sub-window. If
this keystroke is repeated, this sub-window is zoomed in
and out.
ALT+N Creates a new Tab in the current Terminal Window.
ALT+R Removes the current Tab.
ALT+C Copies terminal content as Text in the clipboard.
ALT+H Goes to current terminal
ALT+W Shows the Next/Pervious Day toolbar
ALT+E Hides the Next/Previous toolbar.
CTRL+Up Arrow Repeats previous (back) entries typed by the

user. Supports the last 200 entries
CTRL+Down Arrow Repeats previous entries. (forward)

Supports the last 200 entries

CTRL+Enter Sends a format/entry to the host and shows the
interactive response in a new Tab
CTRL+Tab Navigates through all Tabs in the current terminal window.
CTRL+F12 Hides/Shows Travelport Smartpoint AppTM quickly.
CTRL+W Clears active Terminal Partition (upper or lower)
CTRL+S Clears all Terminal Partitions in the current Tab.
CTRL+C Copies the selected text/data in the clipboard.
CTRL+Q Moves through all Travelport Smartpoint AppTM windows.

Each time this shortcut is used it moves to the next window.
CTRL+M Opens the Calendar widget.
CTRL+B Prints current Terminal Partition content.
TAB Moves the cursor to the next tab stop.

Users can also click on tabbed entries.
SHIFT+TAB Moves the cursor to the previous tab stop

Quick Commands
Travelport Smartpoint AppTM also comes with a Plug-in called Quick Commands
that allows advanced users to modify a XML file that contains its definitions.
#DF Direct sell flight segment
#PH Passive hotel segment sell
#DH Direct Hotel segment sell
#DC Direct Car segment sell
#PC Passive Car segment sell
#SEAT Displays seat maps for the booked flights
#TRAM Launches Travelport Room and More
#VT Launches ViewTrip for a completed PNR
#VTETR Shows e-ticket via ViewTrip for a completed PNR
#@2 Change to second listed Galileo TCP/IP system settings

Galileo Information System (GIS)
The Galileo Information System (GIS) is an automated information system which is
flexible, fully indexed and available to all Galileo users.
GIS is structured like a book. It has an index containing a list of chapters, and each
chapter contains pages. You may not be able to display all pages listed as some of
the pages been withdrawn. Information displayed may vary in different markets and
locations
To display the GIS index to view the list of subjects and chapter numbers: GG
To display the content of chapter 509: GC*509
To display page 1, WHAT IS TIMATIC: GC*509/1

When you become familiar with the contents of GIS, you can bypass the index and
go directly to required information by specifying both chapter and page number in
your entry, e.g. GC*509/1.
Many airlines have their own chapters in GIS which are not displayed in the index.
They use these to provide information about their services, procedures and special
promotions.
Note: Information is loaded directly into the system by the airline. Many Airlines
now direct you to their Web site, which is more up to date.
The following are sample entries.
Format: Explanation:
GG Display index
GC 439 Display chapter number e.g. SMO SINGAPORE
GC 439/4 Display chapter and page
GC Redisplay current chapter
GP Redisplay current page
GC EK Display airline chapter (EK)
GC 506/1 Display Electronic travel authority system. (ETAS)
Commonly Access information
GC*510/SG/JP Display information on consulate in a country

e.g. Embassy of Japan in Singapore
GC 439/4 Display Galileo Singapore Update
GC*439/5 Display APIS information
GC*509 Display information about TIMATIC
GC*439/1 Display E-ticket information for Singapore
market
GC 506/1 Display Electronic travel authority system.
(ETAS)
GC*EK/6 EK Chauffeur Drive Service

Exercise 1
SIGN-ON/SIGN-OFF , GALILEO INFORMATION SYSTEM
1. How many work areas are there in the Galileo System
Ans:
2. What is the meaning of ERR: USER ID GALILEO ?
Ans:
3. What would you do if you get a ERR: TERMINAL IN USE GALILEO?
Ans:
4. How do you go into work area C?
Ans:
5. What is the entry to determine the work area you are in?
Ans:
6. How do you retrieve the main index for Galileo Information System?
Ans:
7. How do you retrieve the GALILEO UPDATES under SMO SINGAPORE?
Ans:
8. What is the Singapore address of the High Commission of Canada?
Ans:
9. What is the shortcut entry to toggle back to Focalpoint from Smartpoint

App?
Ans:
10. How do you retrieve Advance Passenger Information Service (APIS)?
Ans:

Working with Encode/Decode
To help you work with these codes, there is an encode/decode function in the Galileo
system. To help you find all the information that Galileo is able to encode and
decode, remember the word CLEAR:
City codes (and airport codes)

Land (country) information
Equipment (aircraft) types
Airline codes
Region (state) information
Cities / Airport
.CELONDON Encode London
.CDMEL Decode MEL
.CRSIN City record for SIN (Singapore)
Example entry (decode BRU):
.CDBRU
Example screen response:
Points to note:
Non-airport (off airport) locations such as railway stations may be identified

by the letter O at the right-hand side of the display.
A to the right of BRU indicates an airport location.

Example entry (encode Frankfurt):
.CEFRANKFURT
Note: M to the left of Frankfurt indicates that the city has multiple airports.
Lands (countries)
.LESRI LANKA Encode Sri Lanka
.LDSE Decode SE
Europe
.EUD Display all countries in the European

Union (EU)
Regions
.RD Display all countries that are divided into

regions
.RDUS Display all regions (states) for the USA
.RDUSOR Display name of US state OR

Equipment -aircraft types
.EEBEECHCRAFT Encode Beechcraft
.EDF24 Decode F24
Airlines
.AEBRITISH Encode airlines beginning with British
.ADSQ Decode SQ
.AD*618 Decode 3-Digit IATA Documentation Code
.ARTG Airline record

Locating the Nearest Airport to a City
You may use the Galileo system to locate the airport which is located nearest to a
particular town or city which does not have its own airport.
Use the following example format.
C*MAP/UNITED KINGDOM-WWWW
Format description:
Input: Description:
C*MAP/ Map function identifier and mandatory separator /

UNITED KINGDOM
Country and mandatory separator
WWWW Cities/towns beginning with W
Example screen response: Fig GN760_1
The system response indicates that Walsall is 20 miles from Birmingham airport
(BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view
additional towns/cities beginning with W.
Note: Information is not available for all countries.

Exercise 2
ENCODE / DECODE
1. What is the entry to decode DUB?
Ans:
2. Which country does 3 letter city code KHI belongs to?
Ans:
3. What is the entry to decode country IN?
Ans:
4. What is the 3 letter code for Shenyang?
Ans:
5. Which airline does IATA documentation code 988 belong to?
Ans:
6. What is the 2 letter code for China Southern Airlines?
Ans:
7. Which country code has the code TH?
Ans:
8. What is the entry to encode Delta Airlines?
Ans:

Accessing Help
There is a help facility within the Galileo system to assist you with system inputs and
formats. To access Help, type either HELP or H/ followed by the first letter of the
subject, the subject name or format. The following are some examples:
HELPT or H/T Display index of subjects beginning with the letter T
H/FARES Display help pages for Fares
H/N. Display help pages for format code N.
H/ Display applicable help pages after an error

response
ASK Travelport
ASK Travelport is a free-of-charge online help system available at
www.asktravelport.com or click on in your Galileo Desktop.
From here access the Galileo on-line Formats guide, as well as questions and
answers relating to various Galileo products. If you cannot find the information
required, you can always ask a question!.

Itinerary Planning
To assist your passengers with their travel plans, you must obtain some specific
information from them.
You need to know:
The date they wish to travel

Where they are travelling from
Where they are travelling to
When the customer contacts you to make their initial enquiry, they may not be clear
about the type of journey they wish to make, whether it is by rail or air or road or
whatever. You must take control of the conversation and ask specific questions to
establish this information.
When you have established that their plans involve air travel, use the Galileo system
to check for flight schedules and availability of seats.
Objectives
At the end of this module you will be able to:

Check flight availability
Work with a timetable display
Book an itinerary
Check minimum connecting times
Check local time
Booking Guidelines
Throughout this class, you will be accessing the live Galileo system, and all
reservations that you make take space from a vendors inventory.
To prevent loss of sales to a vendor, please follow these instructions:

Book only the dates indicated by your instructor.
Use your name as the passengers name unless instructed otherwise.
Do not use names of famous people when creating Booking Files.
Sell only the vendors specified by your instructor.
Be sure to cancel all bookings when instructed to do so.

Air Availability
Smartpoints standard availability responses come from the direct carrier link. Agents
are no longer required to access the Carrier Inside Link (A12SEPLONDEN*BA) to
validate last seat availability before selling.
Smartpoint shows all classes of service offered in a single expanded display. There is
no need to remember complicated follow up entries.
Smartpoint uses standard Galileo entries to display availability, pricing and ticketing. In
addition all main displays are supported by highlighting.
There is no need to remember complicated follow on transactions. Just point and

click to sell flights, access airport, terminal, equipment and flight duration
information.
Hovering over the following data elements shows:
Blue font items: Performs decode on airport, carrier, codeshare and

equipment.
Flight Numbers: Supplies terminal and elapsed flying time information.
More Flights link: Returns more air availability. ALT + M can be entered instead of
clicking with the mouse.
Note: clicking on the More Flights link does not remove the original 16 flights options.
The agent can scroll up and down to view all availability options that have been
displayed.
You may check flight availability in the Galileo system for 330 days from todays
date.

Take the following step to check availability for travel from Singapore to Tokyo on 13
January.
Entry: A13JANSINTYO
3 4 5 6 7 8 9 10 11 12 13 14
Note: If no date is entered the system defaults to today's date.

Screen explanation:
1 General availability from the Galileo system for the day of the week and
city pair requested for a 24 hour period.
2 Availability line number
3 Origin Airport
4 Transit Airport
5 Arrival Airport
6 Local Departure time
7 # indicates next day arrival
indicates arrival 2 days later
indicates arrival previous day
8 Local Arrival Time
9 @ This symbol next to the carrier code indicates that they are codeshare
flight operated by another carrier.
10 Airline code and flight number
11 Booking class and seat availability
12 Equipment (aircraft) type
13 Link indicator
Note: indicates that the carrier has inside availability. The carrier is able
to identify where the request has come from and return the most up to
date and appropriate availability to the display.
14 E-ticketing indicator:
E indicates that e-ticketing permitted
X indicates that e-ticketing not permitted
Blank indicates that no information has been received from the airline
Note: The presence of the electronic ticketing indicator does not in

any way acknowledge that an electronic ticket can or will be issued.
Validation of electronic ticketing occurs at the time of Sell and again
at the time ticketing. The indicator on the availability display only
represents that the flight/schedule may be eligible for electronic
ticketing. Carriers must have implemented electronic ticketing with
Galileo and for each specific country.
Prior/Next Day Search

Dates and number of passengers can be changed after an initial availability is
performed via the Availability Modifier toolbar. This allows agents to quickly access the
same availability request for the following/prior day or for a different number of
passengers up to nine.
Outbound/Return Availability
Smartpoint enables agents to search for outbound and return flights in a single
transaction. In response to such a request, outbound and return availability displays are
shown using the upper and lower Terminal Partitions. Agents can book both the
outbound and return segments in a single entry or click on the booking class to sell:
Both screens show the Prior/Next Day toolbar to navigate forward or back and select
the quantity of passengers.
Outbound/Return Availability is displayed from a single entry using a ++ symbol .
For instance: A10MAYBCNMAD++15MAY.
This will display the availability for 10th of May from BCN to MAD on the upper
partition and the availability for 15th of May from MAD to BCN on the lower partition.

Flight Availability Formats
A23MARSINBKK//*A Availability for STAR ALLIANCE

A23MARSINBKK//*O Availability for ONE WORLD
A23MARSINBKK//*S Availability for SKYTEAM

Galileo Sequencing
Flights shown in Galileo flight availability are displayed chronologically, but there are
sequencing rules. The Galileo system displays flights in the following sequence:
Direct flights
Transfer connections
Direct flights
A direct flight is a service that has the same flight number from origin to destination.
It may be non-stop, or it may route via other cities before it reaches its destination.
The number of stops made by a direct stopping flight is shown in the availability
display between the city pair. Refer to the following flight availability for travel from
Singapore to Washington

Displaying Flight Details
The location of intermediate stopping points may be found by clicking on the 1

between the Departure and Arrival airport

Transfer Connections
A transfer connection is a journey requiring a change of aircraft or flight number at an

intermediate point. The city or airport where the change of aircraft takes place is
referred to as the transfer point.
A transfer between flights of the same airline is referred to as an on-line transfer, and
a transfer between flights of different airlines is referred to as an interline transfer.
Refer to the following flight availability for travel from Singapore to Berlin.
Screen explanation:
Detail: Explanation:
Line 3 & 4 Transfer connection on LH to LH via Frankfurt

Exercise 2
AVAILABILITY
Answer the following questions basing on the above Availability display.
1. What is the entry to pull up the above availability display?
Ans:
2. What does the # after the departure time 1725 on line 2 refers to?
Ans:
3. What does @ next to DL8122 refers to?
Ans:
4. What is the format to check DL is having a joint operation with which

airline?
Ans:

Timetable
A timetable display can be particularly useful when planning a clients itinerary, or to
check if a direct flight operates on a route when only transfer connections are shown
in an availability display. Refer to a timetable display to check the frequency of
flights.
Always input the intended date of travel as schedule are dependable on the seasons
and flight frequency may change.
Take the following step to display a timetable for flights from Singapore to Newark for
10 DEC
Entry: TT10DECSINEWR
2 3 4 5 6 7 8 9 10 11 12 13 14
1 Date range. Defaults to approximately 28 days from the

specified date.
2 Effective date ( Blank means service is current )
3 Discontinued date ( Blank means service is open dated )
4 Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.
5 Origin airport
6 Transit
7 Arrival airport
8 Local departure time
9 # indicates next day arrival
indicates arrival 2 days later
indicates arrival the previous day
10 Local arrival time
11 @ This symbol next to the carrier code indicates that they are
codeshare flight operated by another carrier.
12 Airline code and flight number
Equipment (aircraft) type
13
Link indicator
14
Note: indicates that the carrier has inside availability. The
carrier is able to identify where the request has come from and
return the most up to date and appropriate availability to the
display.
Display details for a specific flight
Entry: TTEK349/19OCT

Exercise 3
TIMETABLE
20OCTYY-16NOVYY MTWTFSS PARIS /SINGAPORE

25OCT 1234567 CDG SIN 2320# 1840 AF 256 77W*C
24OCT 1234567 CDG SIN 2330# 1805 AF 256 77W*C
END OF DISPLAY
Answer the following questions basing on the above Timetable display.
1. What is the entry to pull out the above Timetable display?
Ans:
2. What does the # in between the timing refers to?
Ans:
3. What does the date 25OCT refers to?
Ans:
4. What does the BLANK space before 24 OCT refers to?
Ans:
5. Is there any stopover en-route from CDG to SIN?
Ans:
6. What terminal does AF256 arrives to in Singapore?
Ans:
7. What is the total journey time from CDG to SIN?
Ans:

Selling from Air Availability
To book a segment, the agent simply clicks on the booking class to sell upon
availability display.
Cryptic formats can also be entered to book such as 01Y1 for

Apollo or N1Y1 Galileo. Outbound and Return flights would be
01Y1++01Y4 or N1Y1++N1Y4
Segment sell responses are displayed underneath the new segment

in the PNR Viewer. If the segment sell is unsuccessful, then it still
displays this in the Terminal Window.
Classes of service will display in different colors depending on their availability.

Booking classes in Yellow: books confirmed.
Booking classes in Orange: books on waitlist
Booking classes in White are not available.
Note: Colours will vary depending on the Terminal Window

Background configuration

1. TG402 Y 10JUN SINBKK Flight segment number, carrier code,

flight number, date and city pair (airport
codes)
HS1 HS action code - have sold 1 seat

(inventory adjusted)
SS indicates sold seat (inventory not
yet adjusted)
0740 0900 Local departure and arrival times
O Sell indicator (see next page)
E E-ticket indicator (flight is eligible for an

e-ticket)
MO Day of the week

Sell Indicator
Indicator: Explanation: Status before

End
Transaction
O Option sell. The airline will send a vendor HS

locator to the Galileo Booking File when
the transaction has been ended.
S Super guaranteed sell. The airline will SS
send a vendor locator to the Galileo
Booking File when the transaction has
been ended.
G Guaranteed sell. No vendor locator will be SS
sent to the Booking File.
No Indicator Sell and Report. Up to 24 hours. NN
(To change from
SS to NN
status before
ending BF :
@3NN)

In an Outbound/Return Availability, the agent would click on a booking
class from the top partition for an outbound segment and then click on
a booking class from the bottom partition for a return segment.

Selling Seats on Transfer Connections
When your customer is transferring from one flight to another at a connecting city,
you must sell all relevant flights from the availability display.
Refer to the following flight availability display for travel from Sydney to Mumbai,
showing various connections.
Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking
classes do not have seats available. It is quite common for passengers to cancel
confirmed seats prior to departure, so airlines maintain a list of passengers who wish
to be confirmed if seats become available.
If the status of the flight your passenger wants is waitlist only, when you make an
entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently
confirm the seat, they advise you by changing the status code in the itinerary and
updating the Booking File.

Checking Minimum Connecting Times
The time required to transfer from one flight to another may vary depending on
whether a passenger is flying on an international or domestic flight, or whether he is
transferring from one airport to another, or from one terminal to another.
A minimum connecting time is agreed and published for each airport by IATA, and is
the shortest period of time that may be allowed to transfer between flights, taking into
account all factors. All transfer connections shown in a Galileo availability display
adhere to the published minimum connecting time.
You can be sure that flights offered as connections on an availability display adhere
to minimum connecting times, but when you build an itinerary over a connecting
point, you can check that the connecting time is valid.
Entry: @MT
**Validation is only applicable for Booked Itinerary with confirmed (HK) status
@MT Validate all connections from an itinerary
@MT1-2 Validate a range of flight
@MT1*4 Validate two segments which are not consecutively
numbered.

Displaying Minimum Connecting Times
Minimum connecting times may be checked in the Galileo system without reference
to an itinerary.
Use the formats below to check minimum connecting times when planning your
customers itinerary.
Take the following steps to display the minimum connecting time at Frankfurt for an
international flight arrival from London (LHR) on British Airways, connecting to a
domestic flight to Berlin on Lufthansa.
Entry: DCTFRA-ID
DCT Function identifier Display Connecting Times

FRA Airport code where connection is being made
- Separator
ID International sector connecting to a domestic sector
Screen response:

Screen explanation:
Detail: Explanation:
Standard Times Specified connecting times for domestic and

international travel
Exceptions Number of listed exceptions
Additional minimum connecting time formats
H/DCT Help page for connection times

DCT Display fill-in format screen to check minimum
connecting times
DCTLHR*BABA Display connecting times at LHR when BA is arrival and
departure carrier
DCTLHR-ID*BABD Display connecting times at LHR for international
connecting with a domestic sector with BA as arrival
carrier and BD as departure carrier
Checking Local Time
You may use the Galileo system to check the local time at any city in the world and
to determine the time difference with GMT/UTC.
Entry: @LTSYD
Screen response:

Building a Booking File
Five mandatory fields are required to complete a Booking File. If all five fields are
not present you will not be able to end transaction on the Booking File.
The mandatory fields are:
P - Phone
R - Received from (whom you have spoken to)
I - Itinerary
N - Name/s of passenger/s
T - Ticketing information
Travelport Smartpoint apps provides user with the assistance of a customer

information mask to add, modify and delete customer details.
For new booking, launch the Customer information under the PNR and update the
name accordingly.

The name, mileage number, phone field, addresses field, ticketing field, form of
payment field and email field can be added at initial stage of booking for faster and
easier booking creation. Or after booking is done to add, modify & delete.

Entering the Name Field
The Booking File must contain the names of all passengers for whom you are
making reservations. You must include infants, even though they do not occupy a
seat. A maximum of 99 passenger names may be included in a Booking File.
Point to note:
If you have more than 9 passengers travelling together in a Booking File, it is

considered a group booking, and seats must be requested from the airline.
When making airline reservations or issuing tickets, the passenger name is

added in a specific format:
Family name, first name, title
Use recognised titles, such as Mr, Mrs, Ms, etc.
Do not use hyphens or spaces
The passenger name that you enter into the Booking File must be exactly the
same as the name shown in the passengers passport.
The maximum number of characters in a name item is 55, including any

Separators and status.
Refer to GC*439/1 for carrier specific detail.

When multiple carriers are involved in one booking, the most restrictive
characters should apply.

Passenger Type Codes
When names are added into a Booking File, with the exception of infants, the
Galileo system makes an assumption that all passengers are adults. When
storing a fare in the Galileo Booking File previously, you would need to specify
the passenger type code to obtain the relevant discount on the adult fare.
It is now possible to add details of the passenger type code to the name field
which will simplify the fare quote process.
See H/PTC for a full listing of Passenger Type Codes used in the Galileo system
You may enter passenger names into the Galileo system individually, or combined
into one entry. Name field entries begin with N.
Cryptic Entry:
Entry: Explanation:
N.CASEY/GEORGEMR To enter a single adult passenger, Mr
George Casey
N.CASEY/KATEMISS*P-C09 To enter a single passenger using a

passenger type code, in this instance
C09 for a 9 year old child
N.3BROWN/JAMESMR/MARYMRS/ To enter multiple passengers with the

ANNEMISS*P-C05 same family name, Mr James Brown,
Mrs Mary Brown and Miss Anne Brown
Note: You must specify the number of aged 5
passengers entered if there is more
than one of the same family name
N.KNIGHT/MARKMR+N.SCHMIDT/ To enter multiple adult passengers with

JOANNEMRS different family names, Mr Mark Knight
and Mrs Joanne Schmidt
Note: Separate name items may be
input in one entry if linked by an end
item +
N.I/COOPER/LAURENMISS*12SEP09 To enter an infant, Miss Lauren Cooper

with date of birth 12SEP09
N.GSIVANATHAN/MR Single alpha family name e.g. G.

SIVANATHAN (include an OSI to
advise name to airlines.) e.g.
SI.YY*PAXNAME SHD READ AS
G/SIVANATHANMR)

Name Remarks
A name remark may be added to a passenger name so that additional information

will print on a paper ticket to act as an alert for airline check-in staff.
Children and infants
A child is defined as a person who has reached their 2nd birthday but not their 12th
birthday. When you add a childs name, include the title MSTR for a boy or Miss for
a girl.
Cryptic Entry:
Explanation: Format:
To enter an infant, Miss Lauren Brown, N.I/BROWN/LAURENMISS

with date of birth 21AUG11 21AUG11
To enter a child aged 5 years, Miss N.LARKINS/MABELMISS P-C05
Mabel Larkins
To enter an unaccompanied child aged 8 N.SMITH/CANDICEMISS*P-U08
years
Points to note:
A name remark may be added to any passenger name. Other examples

could be the date of birth for a youth passenger, DOB 10JUN90 or COUR to
identify a commercial courier.
When an infant is added to a Booking File, a servicing message is

automatically sent to all airlines included in the itinerary.
When a correct child remark is entered, a CHILD SSR is automatically added

to the booking file.
When an e-ticket is issued, name remarks are not communicated to the

airline, so it is important that an appropriate SSR is added to the Booking File.
The age of the child is stored as a passenger type code, and the Galileo
system will quote an appropriate child fare at the time of fare quote.

After the first name is entered you can use the mask to add subsequent name items
onto the customer mask. Click on the name and the customer information mask will
pop up.
To add other passengers name, click on the Add button and update the name field
accordingly and click save.
Adding a Child name item

CHILD SSR
When child details are stored as a passenger type code, the Galileo system
automatically generates an SSR CHLD when you end the Booking File. This
transmits information to the airlines in the itinerary to advise that a child is travelling.
Adding an infant name item
Enter the infant name, input the infants date of birth on the name remark field.and
check on the infant box.

Changing the Name Field
The majority of airlines do not permit name changes to be made after a Booking File
has been ended. The name changes shown below are for corrections to names
before end transaction.
For amendments - Select then click on the Name tab. Select the Passenger
data you wish to update, modify and click Save.
Cryptic Entry:
To change passenger name number 2 to show N.P2@MASON/OLIVERMR

Mr Oliver Mason
To change passenger name number 3 and 4 to N.P3-
show Mr Alistair Bradley and Mrs Kate Bradley 4@2BRADLEY/ALISTAIRMR/
KATEMRS
To change a name remark / PTC for N.P2@ P-C07
passenger 2

Deleting a Name
For Deletion - Select , then click on the Passengers name to be deleted, click
Remove and click on Save.
Cryptic Entry:
To delete passenger name number 4 N.P4@

To delete passenger names numbers 3 and 4 N.P3-4@
To delete a name remark for passenger 3 N.P3@

Name change on an ended Booking File
The majority of airlines do not permit name changes to be made after a Booking File
has been ended. Please obtain all relevant airlines approval, do highlight to the
carrier if the booking has been ticketed. The airline will advise if name change is
possible or new booking has to be created, otherwise booking may result in HX/NO
by carrier.
A) Name Change of 1-3 Characters (agent can do it on their own only once)
1. SI.ZZ*P1 CHANGE TO TAN/PETERMR AUTH BY SANDY/ZZ

(WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER
RELATE)
2. N.P1@TAN/PETERMR
3. R.SANDY/ZZ
4. E (to end transaction)
B) Name Change of more than 3 Characters (only GDS can perform the change
with the carriers authorisation)
1. SI.ZZ*P1 CHANGE TO TAN/PETERJAMESMR AUTH BY SANDY/ZZ

(WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER
RELATE)
2. R.SANDY/ZZ
3. QEB/SIN/30

Entering the Phone Field
Your agency phone number and your reference must be entered as the first phone
item in the booking file, and this is automatically transmitted to all airlines in the
Booking File for information purposes.
As remaining phone fields do not generate to the airlines other than the first one,
a follow-up OSI entry must be entered.
In addition, you should include home or business contact numbers for your
customers.
Note: These may also be transmitted to the airlines in the Booking File, depending
on the agreement that each airline has with Galileo.
On the Customer Information screen, click on the Contact tab and click on Add.
Complete the data and then click on Save.

Displaying the Phone Field
The phone field in the booking file may be displayed as a separate entity if required.
Click on the *P on the tool bar.
Screen response:

Changing & deleting the Phone Field
For amendments - Select then click on the Contact tab. Select the Contact data
you wish to update, then click Save.
For Deletion - Select then click on the Contact tab, select the number to be
deleted and click Remove and click on Save.

Phone field codes
The type of phone number is indicated by the letter before the asterisk in the entry.
The following are applicable:
Code: Identifies:
T Travel agency phone
H Customers home phone
B Customers business phone
E Customers email address
M Customers mobile
A Customers accommodation/hotel phone
F Fax
N No phone contact

Entering an Email Address
Displaying the Email Field
Click on *EM

Ticketing Field
A ticketing field is required if an air segment is held in the booking file.
Click on the Ticketing Tab and complete the ticketing arrangement
Note: The booking file will automatically be placed on queue 10 on the specified
date for the ticket to be issued. When the ticket is issued the field is automatically
updated to show the date and time of issue.
Changing the ticketing dateline
Click on the Ticketing tab, update the date and save accordingly.
Displaying the Ticketing Field.
Click on *TD

Ticketing Date Calculator
You may use the Galileo system to calculate a date for ticketing purposes and for
minimum and maximum stay requirements on an air fare.
Use the Ticketing Date Calculator to determine a date for fare or ticketing purposes.
Take the following step to subtract 30 days from 20 JAN to calculate the date for a
fare which has an advance purchase requirement of 30 days.
Entry: TAA/1JUN/30
Screen response:
Cryptic Entry:
:
TAA/1JUN/30 Subtract 30 days from 1 June

TAA/1JUN/+60 Add 60 days to 1 June
TAA/330 Calculate furthest future date that can be used to make
reservations in the Galileo system

Received From
A received from field is required in a Booking File when it is originated, and also
each time it is retrieved from the Galileo system and subsequently amended. The
field should contain the name or reference of the person who gave you the
instruction to make the booking or to make any changes to it. The received from
field is stored in history.
Cryptic Entry:
To enter a received from Miss Bridges R.MISS BRIDGES

If a customer has made the booking, and R.PSGR
they are the only passenger in the
booking file
Note: Only one received from field is permitted in a Booking File. It is known as a
single item field.
Changing the Received From Field
The received from field in the booking file may be amended. The following is a
sample format:
To change the received from field to show R.@SAM BROWN

Sam Brown
Displaying the Received From Field
The received from field in the booking file may be displayed as a separate entity if
required.
Entry: RV
Screen response:

Displaying the Booking File
The entire Booking File may be displayed.
Entry: R
Screen response:
Ending Transaction
When you have completed the Booking File you must end transaction to store the
reservation details in the Galileo system.
When you end transaction the Galileo system checks that the following details are
correct:
All mandatory fields are included

The itinerary is in chronological order
The number of passenger names matches the number of seats booked
If any of the details are incorrect, the system displays a message to indicate the
action you must take in order to end the Booking File satisfactorily.
To end transaction,
Entry: E
Screen response:
Points to note:
When a Booking File is ended for the first time, a unique 6-character record locator is
automatically assigned to it by the Galileo system.

End and Retrieve
If you wish to save data, and re-retrieve the Booking File immediately to continue
work on it
Entry: ER
If End Transaction is successful, a teletype message is sent off to the appropriate

vendors for action.
However if unsuccessful, an error response is returned, these are detailed below:
Error Warning Response when attempting to End Transaction
1 Response : SIMULTANEOUS CHANGES TO TRANSACTION

Meaning : Booking file is being action by another person or being
updated e.g. confirmations of SSR, Vendor Remarks are
being received.
Action: : Ignore and retrieve the Booking File
2 Response : CHECK DATE/TIME CONTINUITY SEGMENT 02

Meaning : The segments are not in chronological date and time order.
Action : Correct or reorder the segments
3 Response : MODIFY RECORD

Meaning : Booking File needs completing or updating before it can
Action : User must take note of earlier prompt messages. Modify the
Booking File appropriately and make another End Entry.
4 Response : NEED RECEIVED

Meaning : Any amendment/update made to a retrieved Booking File, a
Received Field must be added to record. This error response
indicates this field has been omitted.
Action : Input Received field e.g. R.SUSAN and followed by End entry.
5 Response : ** THIS BF IS CURRENTLY IN USE **

Meaning : The Booking File is being currently retrieved by another
person or in an updating process.
Action : User is advised not to proceed with changes as may end up
with Simultaneous Changes. Please ignore & try again.

Retrieving a Booking File
Once you end transaction on a Booking File it is stored in the Galileo database.
There are various ways to subsequently retrieve the Booking File from the system for
review or further update.
Note: Although the booking may still be displayed on your screen it is no longer
"live" in your work area.
The Galileo system secures your Booking Files to your agency by using your office
pseudo city code. Other agencies are not able access your passengers bookings.
Those agencies that have more than one office location have a different pseudo city
code for each, but are group coded by the Galileo system. This allows you to
retrieve Booking Files from your own pseudo city, or any pseudo city (branch office)
with which your office is group coded.
Booking Files may be retrieved by:

Family name
Date and name
Flight and name
Booking File record locator
Cryptic Entry:
Retrieve by: Format:
Family name from your own pseudo city DRAKE

Date and family name 15DECMASON
Flight and name TG887/12JULKNOWLES
Record locator 2VP45T
To retrieve a Booking File made by a BBARNARD
branch office of your agency

Similar Names List
If you retrieve a Booking File by name, and there is more than one passenger of the
same name, the Galileo system displays a similar names list.
For example: *-CHAN
Screen response
Points to note:
Each Booking File is numbered across the screen
X indicates a cancelled Booking File
To display the required Booking File, select the appropriate name and click

Vendor Locators
When the Booking File is ended, vendor locators will be received from airlines that
have option sell and super guaranteed sell.
Refer to the following Booking File:
Points to Note:
Asterisk indicates that the carrier has acknowledged the sell. Please ensure
that for Sell Indicator under O and S, the asterisk * symbol is received next to
the sell indicator, only then can the seat be taken as confirmed.
To check the carriers reference/vendor locator, click on *VL
You may see the vendor locator is received from TG for the above. At times, it
may reflect e.g. 1A which is from the Amadeus system which the carrier is
hosted on.
To check on the carriers dateline, click on *VR

Ignoring Transaction
When you are creating or amending a Booking File, all reservations and details can
be ignored at any time before end transaction.
Important note: If you are originating a Booking File all details will be lost.
Entry: I
Screen response:
Ignore and Retrieve

If you are working on a retrieved Booking File, you may ignore any changes and re-
retrieve the Booking File in its original state. Enter:
Entry: IR

Exercise 4
BOOKING FILE CREATION
1. Enter names for Mr Steve and Mrs Maria Johnson with the same surname.
Ans:
2. Enter infant name for Mstr Bruce Smith (DOB: 19JUNxx).
Ans:
3. Change the 2nd name field to Mrs Francis Brown.
Ans:
4. Delete the 4th name field.
Ans:
5. Add SIN home contact 62850375 to the Booking File.
Ans:
6. Change 3rd phone field to SFO business contact 415 123 4567.
Ans:
7. Change ticketing date to 19 Nov.
Ans:
8. Add a received field indicating Jacky called.
Ans:
9. Display the Booking File for Anderson.
Ans:
10. What is the 5 mandatory field of a Booking File creation?
Ans:

Exercise 5
Choose any date 6 months onwards, reserve seats in economy class for
the following passengers basing on the itinerary indicated:
Singapore to Bangkok on Thai Airways.
Bangkok to Singapore on Thai Airways. (Four days after arrival into Bangkok)
Enter the following:
Mr Hugh Galileo and Mrs Rosemary Galileo
The travel agency is Four Travel and the telephone number is 63498440
Mr Galileos office contact number is 6282 8476.
Set up the necessary ticketing arrangement 3 days prior to departure.
Rosemary called to make this travel arrangement.
Note : Please indicate the entry below in all training bookings before
END Transaction.
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :

Working with Itineraries
You will often need to modify the itinerary in a Booking File. The passenger may
request a change because of business requirements, or for personal reasons.
Additionally, you may need to change the itinerary yourself to amend a booking class
code, or to obtain a link guarantee.
Cancelling Segments
You may cancel all or part of an itinerary:
Cancel the whole itinerary XI
Cancel segment 2 X2
Cancel segments 2, 3, 4 and 6 X24.6
Cancel passive segment on line 3 @3XK
Use this entry to delete segments changed by the airline
to UN, NO or HX status.
Note: A hyphen indicates through, and a dot indicates and.

Direct Selling a Flight
You can sell seats on a flight without first obtaining an availability display. When a
passenger frequently travels on the same flight, or you have recently checked flight
schedules, you do not necessarily need to check availability each time you book,
because you know the flight number.
Use a direct sell entry to make a reservation on frequently booked flights.
Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS) flight 7 on 8
December, from London Heathrow to Los Angeles.
Entry: 0VS7Y8DECLHRLAXNN2
Input description:
Input: Description:
0 Segment (sell)
VS7Y Flight number and booking class
8DEC Travel date
LHRLAX City pair (airport codes)
NN2 Request 2 seats
Note: Airport codes must be used in a direct sell entry.
Screen response:

Open Segment
An open segment is a flight segment on which the passenger has yet to make a
reservation. For example, a business traveller may wait on the outcome of a
business meeting before making a firm reservation to travel.
Note: An open segment is included in when a fare is quoted, and a flight coupon will
be issued.
Enter an open segment in an itinerary to indicate that the passenger intends to fly
that sector, but has yet to make a reservation.
Refer to the following Booking File. The passenger is travelling on business and has
made reservations for transatlantic travel, but is unsure when he will fly from JFK to
LAX.
Take the following step to enter an open segment for travel from JFK to LAX with
American Airlines in Y class.
Entry: 0AAOPENYLAXNYCNO1
Screen response:
Additional sample formats:
Open segment specifying a 0BAOPENC10MAYLHRCPHNO2

date
Open segment with no 0YYOPENYFRAROMNO3
specified carrier Note: YY indicates no specified carrier
Surface Sector
Your passenger may travel part of their journey by means other than air. This must
be identified in the itinerary as a surface sector.
Add a surface sector to your itinerary when your customer is travelling by road, rail or
sea between two cities.
Refer to the following Booking File. The passenger is flying to New York on a
business trip. She will then hire a car and drive to Los Angeles before flying back to
London.
Take the following step to add a surface sector between New York and Los Angeles.
Entry: Y
Screen response:
Points to note:
ARNK is an acronym for Arrival Not Known
The surface segment is placed automatically between segments 1 and 3

Passive Segments
Passive segments are held in a Galileo booking file for information and ticketing
purposes only.
For example, your passenger may make reservations directly with an airline, but as
they have an account with your travel agency they want you to issue their ticket. In
order to issue a ticket in the Galileo system, there must be a Booking File.
Enter a passive segment to issue a ticket for your customer.
Refer to the following flight availability.
Take the following step to enter a passive segment for 1 C class seats for TG414 on
line 3.
Entry: N1C1AK
(AK : Confirmed Passive / AL : Waitlisted Passive
/ AN : Requested Passive)
Screen response:
Points to note:
AK / AL / AN status identifies a passive status.
The segment could also be added to the booking file using a direct sell entry,
0TG414C10FEBSINBKKAK2
Before ending transaction, input airline vendor locator e.g. RL.XX*J8BH34
if the airline record locator is not in the booking file. (Replace XX with the
carrier code)
Any additional information, requests, changes or cancellations to the live
booking must be advised directly to the airline with which that booking is held.

Cryptic Entries:
Direct Sell (H/NAIR)
Entry Explanation:
0UA907Y1DEC LHREWRNN2 Direct sell 2 seats in Y class on specified

flight
0UA907Y1DEC LHREWR LL2 Interactive waitlist 2 seats in Y class on
specified flight
Open Segments (H/SOS)
Entry Explanation:
0CXOPENYHKGBKKNO2 Open segment with 2 seats in Y class for

specified city pair
0TGOPENY12MARLHRBKKNO2 Open segment with 2 seats in Y class for
specified city pair and date
Surface Segment (H/ARNK)
Entry Explanation:
Y or 0A Surface segment
Passive Segments (H/SRS)
Entry Explanation:
0UA907Y1DEC LHREWRAK2 Add passive segment for specified flight

N1C3AK Add passive segment, one seat in C class
from specified line number
Manually Reordering of Segment
Entry Explanation:
/3S6 Move segment 6 to follow segment 3

/2S3-5 Move segment 3 5 to follow segment 2

Dividing a Booking File
Reservations for more than one passenger are often made in the same Booking File,
and it sometimes happens subsequently that one or more of them needs to make a
change to their travel plans.
It is not possible to have different flight reservations for individual passengers in the
same Booking File, so those passengers that need something different must be
divided from the original Booking File.
The recommendation is that each Booking File should contain only one passenger
name, thus eliminating any need to divide a booking, but there are many occasions
when it is inevitable that more than one passenger is included in the same Booking
File.
The following procedure must be followed to divide out a passenger, and the division
must be completed before any changes are made to the flight reservations.
Divide procedure
The following is the procedure to divide passengers from a Booking File.
1. Divide the applicable names from the Booking File

2. Enter received from field
3. Enter F to file the divided Booking File
5. End transaction
Divide a passenger from a Booking File if changes are to be made to reservations for
one of the passengers only.
Refer to the following Booking File.
Jason and Jamie needs to change their travel plans, Jason is passenger item 2 and
Jamie is passenger item 3 in the Booking File.

Take the following steps to divide him from the Booking File.
1. Divide the applicable names from the Booking File
Entry: DP2-3
Screen response:
Entry: R.JASON
3. Enter F to file the divided Booking File
Entry: F
Screen response:
4. Enter received from field.
Entry: R.JASON
5. End transaction
Entry: E

Important Points to note:
The header line displays a warning message that the Booking File may not be
modified - it must be filed and the divide completed before any changes may
be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the
divide action, and record locator of the original Booking File.
The original airline record locator stays with the undivided passenger in the
original Booking File.
Retrieved the booking files and ensure that a different airline record locator is
returned for the divided booking file/s.
If the airline record locator is the same, do contact the airline to ensure that a
different airline record locator is returned before any amendments to the
booking as it may cause the cancellation of the entire reservation.

If no airline locator returned, enter the following request to the airline
1) V.Axx*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR

(replace the xx with the carrier code)
2) Add a received from field
3) End transaction.
Do not attempt to modify the booking before the airline acknowledged the
split/divide booking with the new airline record locator in *VL as it may cause
the cancellation of the entire reservation.
The newly created Divided Bookings Exist field contains the appropriate name and
record locator of the other Booking File. You may click on the record locator to
retrieved the appropriate record.

Exercise 6
BOOKING FILE MODIFICATION
Retrieve the Booking File created in Exercise 5 and make the following
amendments.
Change the departure date to 2 weeks later on the same carrier.
Change the return date 5 days from arrival.
The agencys name should be Forth Travel.
The ticketing dateline is 2 weeks before departure.
Mrs Galileo called to make the amendments.

Exercise 7
Choose any date 6 months onwards, reserve seats in economy class for the
following passengers basing on the itinerary indicated:
Singapore to Los Angeles on United Airlines.
San Francisco to Singapore on United Airlines. (Fourteen days after arrival)
Mr Alan Galileobrown and Mrs Helen Galileobrown
Mstr Alex Galileobrown (10 years old) and infant Miss Mary Galileobrown
(08JANYY)
The travel agency is Arrow Travel and the telephone number is 63498440
The home contact is 6256 8725.
Mrs Galileobrowns office contact is 6223 2119.
There is a name error for Mrs Galileobrown., it should be Mrs Florence

Galileobrown.
Mrs Galileobrown called to make this travel arrangement.
Note :
Please indicate the entry below in all training bookings before End Transaction

Passenger Servicing
Many passengers have individual preferences and requirements when they travel.
To ensure good customer service, you must advise the relevant airlines of these
requirements at the time that you make reservations.
At the end of this module you will able to work with the following items in a Booking
File:
Mileage Membership
Special Service Requirements (SSR)
Other Supplementary Information (OSI)
Advanced Seat Reservations
Vendor Remarks
Mileage Membership Number

Most airlines have frequent flyer or mileage membership schemes to encourage
customers to fly with their airline. If your customer has a mileage membership
number, that number must be entered in the Booking File.
The number is transmitted to the airline when the booking is ended, and appropriate
mileage will be credited when travel takes place.
Refer to the following Booking File:
Click the button and select Customer Information, then click on the Mileage
Membership tab. Click on passengers name and select the airline follow by entering
the correct mileage number. If there is cross accrual input the applicable airline code.
After click add and ok to store the mileage membership into the booking file.

To view the mileage membership data, click on *MM
Joint Membership Schemes (Cross Accrual)
Many airlines offer joint membership schemes, and a customer who is a member
with one airline, can also accrue mileage when he flies with another. For example,
Emirates (EK) and Sri Lankan Airlines (UL) have a joint scheme.
Check joint membership agreements when you have different carriers in your
Booking File.

Take the following step to display the membership accrual table for Singapore
Airlines..
Entry: M SQ
Screen response:
Important Note :
Name/s in the booking must match the name in the Frequent Flyer account
exactly or it could result in the passenger not receiving the benefits they are
entitled to.
Mileage Membership data may not be changed. Existing information must be
deleted & new details added. Deletion will not be generated to airlines, agents to
contact airlines directly to remove the incorrect mileage data & advise correct
info.
Interactive Frequent Flyer Verification
Interactive Frequent Flyer Verification allows the participating airline to validate that
the Frequent Flyer number is correct for the passenger before the number is
stored in the Booking File and sent to the airline in the booking message. This will
ensure the passenger will always receive mileage credit for the flights, and will
eliminate associated passenger service issues.
For more information and participating carriers, you may refer to Ask Travelport Ans
ID 23256 - Where can I find FAQs regarding Interactive Frequent Flyer Verification
for agency and airline?

Special Service Requirements (SSR)
A service request that requires an action by an airline is defined as an SSR (special
service requirement). The airline needs to be aware of the passengers
requirements in advance of travel in order to make the necessary arrangements.
There are many types of SSRs that you may need to request for your customers.
The following are some examples:

Special meals
Excess baggage
Wheelchair assistance
Language assistance
Bassinet/carry cot
Presence and age of a child
Infant with a seat
Unaccompanied minor (a child travelling alone who requires airline crew
assistance)
Advising of ticket numbers (for some carriers)
In addition, for travel to many destinations, airlines require information regarding

passports, forms of identification and phone contacts to be used in emergency
situations.

Adding an SSR Item
Add an SSR to the Booking File to organise a service request for your customer.
Click the button and select Create/Edit Special Services.
Under the Special Service Request, click on passengers name and select the
appropriate SSR code and click on ADD.
Note: Entries must be segment and passenger related, otherwise the request will
automatically be transmitted to all airlines in the Booking File for all passengers.

Click on *SI to view the request entered
** To request child meal on Lufthansa, the CHILD element and date of birth
has to be input and end transaction before retrieving and requesting the child
meal.
SSR Child

SSR FOID
SSR DOCS (Passport Information)

SSR DOCO (Visa Information)

SSR DOCA (Address Information at Destination)

Deleting an SSR Item
Generally, there is no entry to change an SSR item. You must delete the original
item, and re-enter a new one.
Under the Special Service Request, click on item you wish to delete. Once selected,
click on the Delete button and click OK.

Other Supplementary Information (OSI)
Additional information that an airline needs to be aware of in order to handle a

passenger efficiently is defined as an OSI. The airline does not need to make any
advance arrangements, but needs to know certain facts.
The following are some examples of information communicated as an OSI
Passengers contact
VIP
Ticket numbers (for some carriers)
Click the button and select Create/Edit Special Services.
Under the Other Service Information, select the appropriate vendor code and update
the OSI Field accordingly and click on ADD.

Modify an OSI Item
Under the Other Service Information, click on item you wish to modify. Update the
data in the OSI Field, click Modify and then OK.
Delete an OSI Item
Under the Other Service Information, click on item you wish to delete. Click Delete
button and then click OK.

Advanced Seat Reservations
The majority of passengers have a preference as to where they wish to sit on board
an aircraft, and will ask for their seat assignments to be pre- booked.
Some airlines provide a seat availability map to allow you to select your seat
numbers, and others will only allow you to make a generic request.
Many airlines provide access to a seat availability map, identifying seat numbers
which are available to be assigned to your customer.
Click the booking class to view the seat map..
Click on the required seat and click on save when done.

Close the seat request screen and do a received and End transaction to store the
seat request.
Click on *SD to view the seat data.

Seat Characteristics
To check the seat characteristics for e.g. 31J, do a right click on the seat and go into
DETAILS.
Generic Seating Requests
For those airlines that do not offer a seat availability map, you can make a request
specifying a general seating area.

Take the following step to request no smoking aisle seats for segment 3, Garuda
Indonesia (GA)
Entry: S.S2/NA
Input description:
Input: Description:
S. Function identifier
S2/ Segment number and
mandatory separator
NA Seat characteristics, no smoking
aisle
(NW No smoking window)
Screen response:

Changing a Seat Assignment
Click the button and select Assign/Edit Seat Assignment to view the seat
map and click on the segment and passenger accordingly. Click on the new
preferred seat and click on Save and Close. Received and End Transaction.
Cancelling a Seat Assignment
Seat assignments may be cancelled. The following are sample formats.
Explanation: Entry:
To cancel all seat assignments for all S.@

passengers and all segments
To cancel seat assignment for S.P2@
passenger 2 on all segments

Vendor Remarks
A free text reply e.g. informing of the ticketing dateline from an airline will be
contained in the Vendor Remarks field in the Booking File as an incoming remark.
The Booking File will automatically be placed on queue for you to action.
Click on *VR to view the Vendor Remarks.
You are also able to add an outgoing Vendor Remark to generate an outgoing
message.
Add a vendor remark to your Booking File to send a message of a general nature to
an airline e.g. when the airline record locator is not received for a divided booking.
Entry: V.Axx*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR

(replace the xx with the carrier code)
Entry description:
Entry Description:
V. Function identifier
Axx Airline code
FREE TEXT Mandatory asterisk and free text
message
Note: When you send free format text to an airline, write all text using the full
spellings or use AIRIMP abbreviations contained in Ask Travelport ID 15611
Deleting a Vendor Remark
A vendor remark may be deleted.The following is a sample format.
Explanation: Entry
To delete item 2 V.2@

Exercise 8
Singapore to Bangkok on Thai Airways
Bangkok to Singapore on Thai Airways ( 2 days after arrival into Bangkok)
Mr Galileoblack A, Mrs Galileoblack M, Mstr Galileoblack H (5 years old)

and Mstr Galileoblack J (3 months old)
Include a Name Remark to show and advise in OSI that Mstr Galileoblack
H is 5 years old.
The travel agency is Four Travel and the telephone number is 63498440
Mary called to make the travel arrangement.
Put the mileage membership LX2872982 for passenger 2.
Request a child meal for Mstr Galileoblack H for SIN/BKK sector
The infant will require a bassinet.
Assign non smoking seats for all passengers.
END Transaction.

Optional Booking File Field
When you create a Booking File you may then want to add further information, other
than the mandatory fields. This information is purely for reference and information in
your office, and airlines are not able to view these details.
Review Booking
Notepad
Itinerary Remarks
Review Booking
Follow up actions that you have to take with your customer may be entered in the
review booking field. The review booking field reminds you what you need to do in
the future concerning your customers booking, such as issuing hotel vouchers or
booking car hire.
The Booking File will automatically be placed on queue on the specified date to
remind you to take the required action.
Note: The review booking field should not be used as a reminder to issue a ticket,
and a future ticketing date should be entered in the ticketing field, T.TAU/..
Click the button and select Booking file Remarks, then click on the Review BF
tab. Click on ADD and update the relevant data, then click Save. It will default to
Queue 12, unless you override it with your personal Queue number.

Points to note:
A maximum of 10 review booking file entries may be added to a Booking File,
provided each has a different date.
Click on *RB to view the Review Booking remarks.

Notepad
The notepad field is a multiple item field, and may be used to store general
information in the Booking File for in-house agency use.
When using the notepad function, type the entry in free text in the way that you
would usually write a note to yourself or a colleague. In this way, you and your
colleagues will have a record of actions taken in a booking file.
Notepad entries can be added as a simple free text messages, or they can be
grouped into categories for display purposes by using secondary qualifiers for
various items such as car hire or hotel accommodation.
Click the button and select Booking file Remarks, then click on the Notepad
tab. Click on ADD and update the relevant data, then click Save.
Historical Notepad:
Click on *NP to view the Notepad items.

Itinerary Remarks
Itinerary Remarks allows you to add free format information to your customer's
itinerary. They will display in ViewTrip and in Enhanced Itinerary.
There are two types of Itinerary Remarks:
Unassociated Remarks of a general nature applicable to the entire Booking

File
Associated Remarks relevant to individual segments in the Booking File
You may add, change or delete remarks from a Booking File at any time before you
issue the itinerary. You are permitted a maximum of 70 characters for each
item. The Galileo system responds with an asterisk. Unassociated Remarks print at
the bottom of your customer's itinerary, and Associated Remarks print below each
relevant segment.
Click the button and select Booking file Remarks, then click on either the
Associated tab or Unassociated tab.
For Associated remarks, click on the itinerary to be associated and click ADD.
Update the Remarks text and then click Save.

Click on *RI to view the Itinerary Remarks.

Exercise 9
BOOKING FILE CREATION OPTIONAL FIELDS
Singapore to Chicago on United Airlines
Chicago to Singapore on United Airlines (eight days after arrival)
Mr Galileolim See Wei , Mdm Galileolee Ai Mei and infant Mstr Galileolim
Wei Xiang (20 SEPYY)
The Travel Agency is Arrow Travel and the telephone number is

63498440.
Jamie called to make this travel arrangement.
Put under itinerary remarks field that you had quoted adult fare at
SGD1800.00 and infant fare at SGD480.00 return ticket excluding taxes.
Put the mileage membership SQ86297525 for passenger 1 with the

necessary Cross Accrual if applicable
END Transaction.

Exercise 10
BOOKING FILE CREATION OPTIONAL FIELDS
Singapore to Detroit on Delta Airlines
Mr Gary Galileo and Ms Jane Lim
The Travel Agency is Arrow Travel and the telephone number is 63498440
Jamie called to make this travel arrangement.
Set up a Review Booking File 5 days before departure to collect passport

from Embassy.
END Transaction.

Queue
Galileo provides a queue system for the management, sorting and storage of
Booking Files. Each pseudo city has a set of numbered queues. Within this set,
there are queues with predetermined functions and queues that your agency can
customise for internal use.
The queue system allows you to sign into and out of queues, place Booking Files on
a queue and perform various maintenance functions on the Booking Files currently
on queue.
Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and
leisure travel companies about changes you need to make to Booking Files.
The following table lists the majority of available programmatic queues, their
associated number, and the types of Booking Files they contain.
Enter: QPB
Queue Queue Name: Message and Booking File Types:

Number
0 Urgent Contains Booking Files that require urgent

action. Booking Files may be placed on this
queue by an agent in their own pseudo city, by
an agent in an associated agency, or by a
Galileo office.
1 General If no queue number is specified, a Booking File
placed on queue will automatically fall onto the
general queue.
*CPD Past Date Quick Past date Booking Files for subsequent
default retrieval.
2 Seating replies Booking Files with replies to seating requests.
10 Ticket arrangement Booking Files with future ticketing dates.
(TAU)
12 Review booking Booking Files that contain a review booking
field.
16 Vendor remarks Booking Files containing replies from airlines.
17 Waitlist confirmation Booking Files with waitlist confirmations (status
KL).

18 Urgent confirmation Booking Files with confirmation (status KK)
from carriers for travel within the next 14 days.
19 General Booking Files with confirmation (status KK)
confirmation from carriers for travel outside the next 14
days.
20 Unable Booking Files with UU or US status.
21 Unable to confirm Booking Files with UC, UN or NO status.
22 Time change Booking Files with time changes (TK or TL
status).
24 Auxiliary service Booking Files with service responses from
advice hotel and car vendors
25 Service information Booking Files with replies to SSRs
advice
Managing Queues
You can manage work to be done on Booking Files by performing various queue
counts. In addition, you can list the Booking Files in a queue. These functions are
important factors in increasing office productivity.
Display a queue count to see a total count of Booking Files on queue within your
pseudo city.
Click the button and the number of Booking Files on queue will be displayed.

Screen response:
2
4
3
Screen description:
1 Agency pseudo city

2 Supervisory and message queues with count of messages
3 Queues are displayed in numerical order, with the total
number of Booking Files specified
4 Some queues may be broken down into categories or sections,
indicated by an asterisk after the queue number or title

Signing in to a Queue
You must monitor queues frequently, because replies from airlines and vendors are
received constantly.
To work Booking Files within a specific queue, just click on the Queue number and
the first Booking File in the queue is displayed.
Screen response:
Click on *SI to view the Service Info Advice
Screen response:
Note: KK is a status code, confirming the BBML request.

When you have spoken to your customer and updated the relevant item using the
action code found on pages 126 -128, you must add a received from field and end
transaction.
The Booking File is removed from queue and the next Booking File is automatically
displayed on screen for appropriate action to be taken.
Working the Queue
You may work Booking Files on the queue in the following way:
Action: Format:
Update the current Booking File and end transaction Update

Received from
End transaction
Ignore the current Booking File I
Take no action and remove the Booking File from queue. QR
Sign out of Queue and ignore the current Booking File. QXI

Queue Count Options
When you have selected the Queue Count Option from the Tools menu, the
screen below will be shown and from here you can assign up to three QuickView
Queues, and also assign the frequency in minutes of the polling of these
queues. Once set these queue count options will remain until the Queue Count
Options are subsequently changed.
Once these are saved the queue is highlighted at the bottom of the screen, initially in a
red bubble with the total bookings that are on each queue displayed within the red
bubble.

By hovering over a red bubble the booking files that are on this queue will
be displayed in a separate window (shown below).
From here the record locator from within the queue can be clicked on to
display the booking in the PNR viewer open.

Status Codes and Advice Codes
Vendors use advice codes to advise you of the change of status of a booking, and a
status code may indicate whether a flight reservation is confirmed, waitlisted, or on
request. It is also is used to confirm a seat request or an SSR item.
When you receive an advice from a vendor you should advise your customer of the
change and update the Booking File to show the status of the flight.
The following is a list of codes, and required action.
Advice Definition: Change to

code: status code:
HX Cancelled by airline XK
KK Confirmed from request HK
KL Confirmed from waitlist HK
NO No action taken XK
TK Schedule change on a confirmed HK
flight
TL Schedule change on a waitlisted HL
flight
TN Schedule change on a requested HN
flight
UC Unable to confirm XK
UN Unable to confirm, flight not XK
operating
US Unable to accept sale, have HL
waitlisted
UU Unable to confirm, have waitlisted HL

Updating Advice Codes
When you have advised your customer of relevant changes, the advice code must
be updated in the Booking File with a change entry. The following are sample
entries.
Flight changes
Advice codes to advise of a change of flight status may be updated with the following
entries.
Advice code: Change to status code: Format:
KK - confirming Change flight segment 2 to HK @2HK

reservation
KL - confirming Change flight segment 5 to HK @5HK
from waitlist
TL - waitlisted, Change flight segment 3 to HL @3HL
advising new
flight times
UU - unable, Change flight segment 4 to HL @4HL
have waitlisted
SSR items
Advice codes to advise of change of status for an SSR item may be updated with the
following entries.
KK - confirming Change status of special meal SI.VLML@HK

item VLML to HK
KK - confirming Change status of special meal SI.P1S3/DBML@H
item DBML to HK for passenger 1 K
segment 3
UU - unable, Change status of special meal SI.S3/SFML@HL
have waitlisted SFML for segment 3 to HL

Seat requests
Advice codes to advise of change of status for a seat request may be updated with
the following entries.
KK - confirming Change segment status of all S.@ HK

item seats for all passengers to HK
KL - confirming Change segment status for seat S.S2@ HK
from waitlist request for segment 2 to HK
Adding an End of Queue Marker
You can add an end of queue marker which prompts you when you have looked at
every booking on that particular queue. If the queue marker is not used the first
booking remaining on queue will be redisplayed.
Action: Format:
Turn on end of queue maker QENDON

Turn off end of queue marker QENDOFF

Exercise 11
QUEUES
1. To display all queue counts.
Ans:
2. What is the entry to sign into Queue 4 ?
Ans:
3. What is the entry to place Booking File at the bottom of the Queue?
Ans:
4. Once flight is confirmed (KK, KL) from waitlist, what is the format to action
the confirmation for segment 3?
Ans:
5. If a Booking File do not require any actions and can be removed from the
queue. The entry is
Ans:
6. How do you temporary sign out and ignore a Booking File ?
Ans:
7. How do you queue a booking to Galileo for name change?
Ans:

Past Date Booking File
Booking Files become past date 24 hours after their last travel date, and can only be
retrieved up to 13 months after their last travel date. It is not possible to retrieve a
Booking File beyond 13 months.
Use the following steps to past date Booking File.
1) Enter: PQ/R-N7L2ZI
2) Type CONFIRM after the asterisk * an enter at the cursor.
Completed screen example:
Note: Record locators are recycled after a Booking File has been purged. If there is
more than one past date Booking File with the same record locator a multiple name
list will be displayed.
3) Tab to the required Booking File and enter.
If the Booking File is less than 60 days old it will be queued immediately to the
General Queue Q1 category PD. If the Booking File is more than 60 days old or too
large, it will be queued to the same queue for retrieval after 24 hours.

4) To retrieve the Booking File when it has dropped into Past Date Queue.
Enter: Q/1*CPD
Additional Retrieval Formats
Retrieve past date booking file by locator PQ/R-3S71JL
Retrieve past date booking file by PQ/24DEC05-WILLIAM/AMR

departure date and name
Retrieve past date booking file by date PQ/24JAN06-30JAN06-TAN/AMR

range
Retrieve past date booking file with flight PQ/UA220/19JAN06-WILLS/LUKE

and full name

Booking File History
The history section of the Booking File shows details of modifications that have been
made since its original creation. History shows itinerary changes and maintains a
record of changes that have been made to most customer data fields.
History tracks both agency and vendor activity, and you can examine history for filed
fare and ticketing activity when tickets and itineraries have been issued in the Galileo
system.
The most recent changes appear at the top of the history display after the
original creator lines, and each line of information is preceded by a history
code.
To display Booking File history, enter: H
The first five lines of the display show details of the original creation of the Booking
File. The subsequent history follows, and the most recent is at the top. As and when
an item is added to history, it is identified by a credit line (CRDT) and a history
code. The Received Field is automatically stored. Relevant data appears above the
CRDT line.
Refer to the following example screen display.

Screen explanation:
CRDT Item: Explanation:
1 CRDT- SIN AG AN 0914Z/19OCT

Date and time that the Booking File was created and the last
two characters of the sign-on that created it.
ONLY ACTIVE PRODUCTS EXIST indicates that the Booking
File contains live (active) segments.
Note: A segment already used would be listed under NON-
ACTIVE PRODUCTS.
A history code precedes each item in Booking File history to identify the action that
has been taken.
Itinerary history
CODE EXPLANATION
AS Added segment
AVL Added vendor locator
CF Added confirmation number (cars and hotels)
CS Changed car/hotel optional data
HS Original segment (on Booking File creation only)
SC Changed segment status
VLR Vendor locator reference
XS Cancelled segment
Customer Data history
CODE EXPLANATION
AA Added Related Address
AB Added Purchaser field

AC Added Action field
ACD Added Abonnement Card details
ACI Added Customer ID field (Selective Access)
AES Added Estimated Total for hotel accommodation or for car hire
AFB Added Manual Fare quote
AFQ Added Fare Quote field
AI Added Special Remarks
AG Added SSR
AM Added Mileage membership
AMC Added Mileage membership cross accrual
AN Added Name
AO Added OSI (including mileage membership)
AOB Added carrier fees
AP Added TOD MCO number
AQP Added to programmatic queue placement
AQT Added to current TAU placement
AR Added routing field
ARQ Added enhanced booking file request
AT Actual ticketing, ticket issue entry
AVI Added incoming Vendor Remark
AVO Added outgoing Vendor Remark
AW Added Written Address
CG Changed SSR
CO Changed OSI
DA Data Added
DM Data Modified

DRQ Deleted Enhance Booking File Servicing field
DR Reinstated Client file
DVI Deleted incoming Vendor Remark
DVO Deleted outgoing Vendor Remark
DU Dynamic Update request
DX Data deleted - Can identify cancellation of a marriage logic

association
FP Changed or deleted FOP
HS Original segment status
HSD Denotes flights where historical seat data exists
HSI History of Service Information
IG Service info via incoming teletype
OG Service info via outgoing teletype
SA Added seat preceded by HSD
SC Changed Seat Data (preceded by HSD)
SX Deleted Seat Data (preceded by HSD)
XA Deleted related address
XC Changed action field
XCD Cancel Abonnement card details
XI Change fare field
XM Cancel mileage membership
XMC Cancel mileage membership cross accrual
XR Changed routing
XCI Changed Customer ID field (Selective Access)
XES Deleted Estimated Total for hotel accommodation or for car

hire
XFB Cancelled Manual Fare field

XFQ Cancelled Fare Quote field
XG Deleted or cancelled SSR
XK Replaced TINS field (see Document Production)
XN Changed or deleted Name
XNP Cancelled (historical) notepad
XO Changed or deleted OSI
XP Changed or deleted Phone
XRB Cancelled Review Booking File field
XRQ Cancelled Enhanced Booking File Servicing field
XT Changed or deleted ticket arrangement field
XW Changed/deleted written address field or subfield
Booking File Function history

CODE EXPLANATION
APQ Enhanced Booking File Service request added to pseudo city

queue
AQ Added to queue trail
DN Divided Name
XQ Booking File removed from Queue

Itinerary Print
Action: Format:
Print long itinerary TKPDID
Print current record suppressing other data P-*R

information
Print current record (BF) with all data information P-*ALL
CTRL B
Print Screen
HOST EMAIL
To email an itinerary to your customer from Focalpoint, you must end an retrieve the
Booking File, and add a Received From field before you make the final entry to send
the email.
On the Customer Information screen, click on the Contact tab and click on Add.
Complete the data and then click on Save.

Emailing an Itinerary
Send email to default address (First email

address found)
Note: The email field (MT) takes precedence
EM over an email address stored in the phone
field.
Default setting: The body of the email is in
HTML format.
Send email to all email addresses

Sends email to all email addresses, phone
EMALL
and mail (MT) email addresses stored in the
PNR
EM2 Send email to email address 2 only
EM1.3.5 Send email to email addresses 1 , 3 and 5
EM3-5.8 Send email to email addresses 3 to 5 and 8
Send email to default address and retrieve

ERM
Booking File
Send email to all addresses and retrieve

ERMALL
Booking File
Send email to address 5 and redisplay

ELM5
Similar Names List
Send email to all addresses and end transact

ECMALL
LeisureShopper Booking
Send email with expense receipt in HTML

EM* REC
format
EM*PDF Send email in PDF format
EM*HTM Send email in HTML format only
EM*TXT Send email in text format only

Send email in text format with HTML
EM*HTM*TXT or EM*TXT*HTM
attachment
Send email in HTML format with PDF

EM*HTM*PDF
attachment
Send email in text format with PDF

EM*TXT*PDF
attachment
EM*NL Send email with no link to ViewTrip
Response:
When the entry is made to end the Booking File and issue an Email for Phone Field
item number 2, an entry is programmatically added to the Notepad Field to indicate
several things.
Example:
NOTE-
2. H**EMAIL24/02 AN 30OCT 0943Z
Once the Email has been sent out from the server, the Notepad remark will be
deleted. All deletions of the Email Notepad remark will appear in History of the
Galileo Booking File.

ViewTrip
You can use ViewTrip to view your air, car and hotel reservations made by your
travel agent in the Galileo or Apollo system.
You must enter your six character reservation number (record locator) and last
name.
The web site address is:https://www.viewtrip.com
You may use the following formats to vary the information displayed in a ViewTrip
record using NotePad entry in your booking file :
Suppresses fare information in E tkt NP.VIEWTRIPNET

receipt.
Display the Warsaw convention text in

NP.VIEWTRIPWARSAW
the ViewTrip record as per IATA
regulation.
Suppresses fare and taxes information in NP.VIEWTRIPITIN

the E-tkt receipt

Exercise 12
BOOKING FILE MODIFICATION
Retrieve the Booking File created in Exercise 10 and make the following
amendments.
Mr Gary Galileo is not able to travel and need to cancel off his trip; Ms
Jane Lim is going as per schedule.

View PNR Functionality
View PNR allow subscribers to view existing PNRs directly within the airlines system
using the airline vendor locator (VLOC).
View PNR is available on the Galileo system for all markets for the following airlines:
Air China (CA),

Air India (AI),
Cathay Pacific Airways (CX) / Dragon Air (KA)
China Airlines (CI),
China Eastern Airlines (MU),
China Southern Airlines (CZ)
Eva Airways (BR),
Malaysian Airlines (MH),
Silkair (MI)
Singapore Airlines (SQ)
Note: You are not able to add new requests or make any amendments using this
product. It is simply a tool which enables you to view details of Galileo created
PNRs to ensure that the Carriers PNR and Galileo Booking File are in synch.
You are able to view the following fields:
Itinerary
Name
Ticket Number
Airport Fax (AP FAX) which includes SSRs and OSIs

Step 1 Drop Through into the airline system
Enter: @@xx/VIEWPNR;
(replace XX with the vendor code)
e.g. @@SQ/VIEWPNR;
Response: WELCOME TO SINGAPORE AIRLINES
Step 2 Display the PNR using SQs vendor locator (VLOC)

*MH5LA8;
Response:
1.1TEST/GALILEOMS
SWI1GSQD8TC/795E/SG/SIN 28OCT MH5LA8
1 SQ 860 Y TH 30NOV SINHKG HK1 0830 1215 Y @SG1G $
TKT-1 G28OCTSWISQ 000RM 61899004207120
AP FAX-S1 SSRSPMLSQPN1 NO BEEF
2.S1 SSRNSSWSQHK1
GEN FAX-OSISQ CTCT SIN GALILEO 62230253
>?
Step 3 To return to the Galileo system
Enter
>@@1G
Response: WELCOME TO GALILEO - SIGN-OFF COMPLETE

>
Please note MD and MU can also be used if required

Timatic
Timatic is a mechanized Travel Information Manual (TIM) giving agent instant
information regarding requirements for travel.
TI-MV Fill-in-format Timatic Visa
TI-MH Fill-in-format Timatic Health
Page Down TIPN

Redisplay Current Page TIPG
Display First Page TIPF
Page Up TIPB
Redisplay Previous Page TIPL
Further Info Link Format in Timatic :
e.g. TIDFT/ID/VI/AI ITEM
To access the above by just separting the TI with a dash (-) & continue with the data
Input : TI-DFT/ID/VI/AI ITEM

Electronic Travel Authority System (ETAS)
ETA has been introduced by the Australian Department of Immigration and
Multicultural Affairs for the Australia Government to speed up process of obtaining
authority to enter Australia.
TIETAR ETA application screen
Screen 1:
Screen 2:
Please take note that the address should not have # preceding the unit number, just input
as e.g. 10-08.
Under Telephone, the COUNTRY is 0065 for Singapore and AREA to enter as 0000.

Amending an ETA already issued
If the ETA has already been issued and you wish to correct data, you must open the
history screen. Enter: TIETAH
Locate and reverse the transaction.
If the request was made more than 7 days ago for a V or BS ETA, or 30 days for a
BL ETA, you cannot retrieve the
transaction and it cannot be reversed. You must request a new ETA.
If this is not approved, contact the nearest Australian visa office.
For further information on ETAS refer to: GC*506
TIETAQ ETA enquiry screen
TIETAS6 Information on Nationality/Countries eligible to apply for an ETA
ETAS manual may be downloaded from the following website.

http://www.immi.gov.au/managing-australias-borders/border-
security/air/eta/manual/index.htm

Good Practises
Dos
1. Use Carrier Specific Display for airline host availability e.g
A10FEBSINMNL*PR
2. Call Helpdesk for assistance if there is no {*) acknowledgement behind the O

and S sell indicator over 4 hours.
3. A NOREC or REJECT can occur if the agent cancel and rebook in the same
transaction. Agents are advised to cancel the unwanted segment, end
transact, re-retrieve the booking and rebook the new flight.
4. A REJECT can occur if the agent cancels the unwanted KL segment and
action a confirmation @2HK at the same time. Agents are advised to cancel
the unwanted KL segment, end transact, re-retrieve the booking and action
the wanted KL segment.
5. If need to remove passive segments, use the XK function e.g. @1XK or @1-
4XK.
6. Agents are reminded to cancel off HX segments by either using @2XK or X2

(2 being the HX segment number). This will avoid agency being billed for HX
segments by Airlines.
7. For SQ reservations within 72 Hours, after changes please toggle into

@@SQ/VIEWPNR to ensure that the modified itinerary is updated. Otherwise
do contact SQ reservations as the booking may be in SQ control.
8. Re-advising of ticket number is required after an itinerary changed for those

ticketed segments/PNR.
9. Airlines remind agents not to reuse dead PNR to rebook flights, it may cause
sell message being rejected or no record at airline system. Airline may refuse
to render help on such situations.
10. On bookings where passenger had started travel, before doing any change
contact airline to check if the airline has taken control of the booking. This is to
avoid airline not receiving the messages and result in no record at airline
system.
11. When there is a child in booking, please remember to include an SSR to

advise child age.
e.g. SI.P2/CHLD (if date of birth is not avail at time of booking)
or SI.P2/CHLD*10JUL99 (with date of birth DDMMMYY)
12. Check that passengers name is correct and meets the airline requirement
(e.g. correct form of payment,
FOID etc) before sending for ticket issuance.
For E-ticket, check that the maximum name characters by carriers, please
refer to GC*439/1 for more info.
13. For carriers which are able to do a VIEWPNR please check the airline
booking after you have divided a booking to ensure it has been split correctly.
DONTs
1. Do NOT cancel and rebook the same flight in same transaction.
2. Do NOT create duplicated segments/bookings for same passenger
3. Do NOT modify the booking file without the * acknowledgement on O and/or S

sell indicator
4. Do NOT sell segment on a DEAD PNR, create a separate booking file for the
itinerary.
e.g. Booking has been HX by the carrier SQ. .
5. Do NOT create booking file or send OSI/SSR item when the flight is close to
departure time.
6. Do NOT update (cancel or remove) AK and HK segment in same transaction.
7. Do NOT create passive segment on Malaysian Airlines. Wholesaler creates

live segments and get MH to synchronise with sub-agent booking.
8. Do NOT turn on the INSERT button or DELETE button whenever fill-in-

format is in used.
9. Do NOT @1RR for China carriers instead indicate in Vendor Remarks.

e.g. V.ACA*PLEASE RECONFIRM CA662 / 10JUN SINPEK.
10. Do NOT create PNR with all open date segment, at least one segment with
date.
11. Do NOT name change after issuance of E-Ticket.
12. Do NOT insert fictitious ticket number into a Booking File.
13. Do NOT issue ticket after ticketing deadline expired although booking still
showing in bookng file, as it may be in the airlines queue for robotic
cancellation.

Galileo Fares
For many travellers, the main factor influencing the decision of which flights to book
will be the fare charged for the journey. This is particularly so for leisure travellers
who are paying for the ticket themselves, but also increasingly important for business
travellers as many companies are trying to reduce travel costs.
When checking availability, each booking code represents a different cabin class or
fare type. On all flights a variety of fares are offered. Highest fares which are flexible
are termed normal fares. Those which are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The general
features of the most frequently seen fare types are listed below. These are general
guidelines, and restrictions of each fare may vary, depending on the route flown. The
rules of each fare should be checked and passengers advised of any restrictions.
International Fare Display
Galileo Fares provides fare displays with the following neutrality features in common:
Fares are displayed in strictly low-to-high order with round trips assessed
at their half-value
When one carrier's fare is identical to another, the display will be

randomised on subsequent entries
The basic input to display fares from one city to another is the city pair and date of
travel, which may be entered in any order.
For example:
FDSIN14FEBFRA
FDSINFRA14FEB
FD14FEBSINFRA

Take the following steps to display fares for travel from Singapore to Frankfurt on 14
February.
Enter: FD14FEBSINFRA
Response:
2
3
Agents can get access to some follow up entries/functions by clicking on

the links shown above in screenshot example.
Callout Response Description

1 UNSALEABLE FARES Fares that have sales restrictions coded,
MAY EXIST
which prevents them from being
displayed in the main Fare Display.
The main fare display only shows those

fares that are available for sale in this
location or for this user. The display
shows a comment to alert the user that

there are additional fares in the market
that are unsaleable.
2 SIN-FRA DEPART 14FEB Boardpoint, offpoint, date of travel

MPM 8097 EH Applicable maximum permitted mileages
3 (MPM) followed by the associated global
indicator.
PUBLIC/PRIVATE FARES Type of fares in this display adult is
4
FOR 795E the default
USD CURRENCY FARES Aside from the fares in the currency
5 EXIST displayed, it may have fares filed in the
currency mentioned.
Line Number: displays interactive flight
1
availability for specific carrier/class
Carrier code. When you point on a
CX
specific carrier, it decode the carrier
name. (YY indicates IATA fares)
Fare in currency of the country of
FARE AMOUNT boardpoint. It displays penalties fare
category
Roundtrip fare (blank indicates one way
R
fare)
FARE BASIS Also enables you to access the
complete fare rules
C Booking class code. For IATA fares (no

carrier in the CX column) this is purely
generic.
6 - Indicates no booking code
held
+ Indicates carrier has not
designated a booking code
or refer to the booking class
code sub-display.
AP Advance Purchase information:
accesses the advanced purchase fare
category
-- indicates no advance
purchase period applies
@@ indicates no rules held
07 indicates minimum number
of days in advance that
ticket may be purchased

+ indicates that a reservation
to ticketing requirement
exists or that reservations
must be made no earlier
than a specified number of
days before departure (refer
to fare rules)
MIN / MAX The minimum stay requirements are
shown as a number of days or:
SU indicates the Sunday rule
applies (must not return
before Sunday)
V indicates the stay is variable
(refer to fare rules)
W indicates the stay is one
week
The maximum stay is shown in terms of
number of days (90), months (3M) or 1
year (1Y).
It accesses the minimum and maximum
fare categories.
SEASONS Seasons of application
O preceding a date indicates
that the outbound journey
must commence during the
period shown
I preceding a date indicates
that the inbound journey
must commence during the
period shown
No entry preceding a date
indicates that the outbound
journey must commence
during the period shown,
and the return journey may
take place at any time
(subject to minimum
/maximum stay
requirements)
MR Mileage or Routing Indicator. It provides
the routing information.
M indicates the fare is mileage

based.
R indicates the fare is routing
based.
MR indicates the fare may be
mileage and/or routing
based.
GI Global Indicator
AP Atlantic and Pacific

AT Atlantic
CF Circular fares (Fare Display
only)
EH Eastern Hemisphere
FE Between Russian
Federation (west of the
Urals)/Ukraine and Area 3
(not via Siberia)
PA Pacific
PN Transpacific via North
America
RW Round the World (Fare
Display only)
SA South Atlantic
TS Trans Siberia
WH Western Hemisphere
DT Day / Time restriction
D indicates the fare is
restricted to certain days
T indicates the fare is
restricted to certain times

North American Fare Display (NAFD)
Take the following steps to display fares for travel from Singapore to Frankfurt on 14
February.
Enter: FD14FEBNYCMIA
Response:
2
3
Callout Response Description

1 UNSALEABLE FARES Fares that have sales restrictions coded,
MAY EXIST
which prevents them from being
displayed in the main Fare Display.
The main fare display only shows those

fares that are available for sale in this
location or for this user. The display
shows a comment to alert the user that
there are additional fares in the market
that are unsaleable.
DEPART 14FEB Date of travel and departure from

2
AIRPORT FARES specific airport
PUBLIC/PRIVATE FARES Type of fares in this display adult is
3
FOR 795E the default

Line Number: displays interactive flight
1
availability for specific carrier/class
Carrier code. When you point on a
CX
specific carrier, it decode the carrier
name. (YY indicates IATA fares)
Fare in currency of the country of
FARE AMOUNT boardpoint. It displays penalties fare
category
FARE BASIS Also enables you to access the
complete fare rules
AP Advance Purchase information:

accesses the advanced purchase fare
category
07 indicates minimum number

of days in advance that
ticket may be purchased
+ indicates that a reservation
to ticketing requirement
exists or that reservations
must be made no earlier
than a specified number of
days before departure (refer
to fare rules)
5 MIN / MAX The minimum stay requirements are
shown as a number of days or:
SU indicates the Sunday rule
applies (must not return
before Sunday)
V indicates the stay is variable
(refer to fare rules)
W indicates the stay is one
week
The maximum stay is shown in terms of
number of days (90), months (3M) or 1
year (1Y).
It accesses the minimum and maximum
fare categories.
XL FE Cancellation Fee
NR Indicates the fare is non-
refundable.
60 Indicates 60% of the fare is
non-refundable.
-- Indicates no refund
restriction
@@ Indicates no cancellation
rules are held
++ Indicates the rules must be
consulted
TVL DATES FIRST/LAST First and last travel dates
C Indicates travel must be
completed by
S Indicates travel must be
started by
TKT DATES FIRST/LAST First and last ticketing dates

Fare Search Qualifiers
A more appropriate fare display may be obtained by using search qualifiers.
Search qualifiers may be input in any order, and may be used in two ways:
As part of the initial fare display input

To update an existing display
Basic Fare Display Entries
FD14AUGLONPAR or Fare display from London to Paris 14AUG

FDLONPAR14AUG or
FDLON14AUGPAR
FD14AUGPARPAR-RTW Display the available Round the World fares (RTW) from
Paris
FDLONPAR10NOV06/BA Display fares for historical date. Carrier and Year must
be included in the format. From Q1 2007, up to 1 year in
the past will be available in the historical
database. Previous to that, only 90 days were available.
Search Qualifiers
/EI Carrier (mandatory with historic fares display)
/UA/DL/US Carriers (max. 3)
/YY Show only IATA Fares
/ALL Show fares for all airlines including IATA Fares
OW or RT Journey type (one way/round trip)
RTW or CTF Journey type (Round The World or Circle Trip Fares)
@YLE3M Exact Fare basis code

*PTC Display fares for all non-ADT passenger types
*ADT*CNN*INF Passenger Type Codes (H/PTC to obtain the list)
:GBP Converts fares from local currency and then displays in

requested currency at Bank Rate
::USD Displays fares filed and published in alternative currency
:NUC Display fares in NUC
.T12JAN08 Ticketing date (IFD only)
FDSFOLAXV26MAR Validates fare restrictions and displays applicable one

way fares for specified date (SFO to LAX)
FDSFOLONV26JAN08FEB Validates fare restrictions and displays applicable return

fares for specified dates (SFO to LON)
/BART@SPCLS*CNN Fare Display return, special and child fares with BA
/2 Display half round trip in NUCs for all round trip fares
Fare quote public/published fares. Excludes private

:N
fares.
Fare quote airline private fares only with applicable

:A
private fare code.
:P Fare quote both airline and agency private fares
Passenger Type Code
The system default displays adult fares. The passenger type code qualifier may be
used to display fares for other passenger types. Below are some of the commonly
use. (H/PTC)

ACC Accompanied passenger
ADT Adult
CMA Adult with companion
CMP Companion fares
CNN Accompanied Child
GIT Group Inclusive Tour
GNN Group Child
GRP Group
GVT Government Travel
INF Infant without a seat
ITX Individual Inclusive Tour
LBR Labourer/worker
SEA Merchant Seaman fares
STU Student
UNN Unaccompanied child
VAC Visit Another Country adult
VNN Visit Another Country child

Fare Display Summary
FD14FEBSINHKG Basic Fare Display

FD14FEBSINHKG/CX Fare display using specific carrier qualifier
FD14FEBSINHKG-OW Fare display using journey type qualifier
FDSINSIN/SQ-RTW Fare display using fare type qualifier
FDSINHKG@YRT Fare display using fare basis qualifier
FDSINHKG/CX*INF Fare display using passenger type qualifier
Fare display using Global Indicator qualifier
FDSINNYC.PA (IFD only)
FDSINTPE:NUC Fare display using NUC qualifier (IFD only)
Fare display using Date validating qualifier
FDV10FEB18FEBSINHKG/CX
FDSFOCHI/UA*VAC:SGD Fare display using alternative currency
FDPARMIL/AF*ITX::USD Fare display using alternative currency
FD20OCTSINLAX/NW:NUC.T01OCT Fare display using ticketing date qualifier

FD1JAN12SINHKG/CX Fare display using historical date qualifier
FDSINBKK/SQ-PRI-XX:P (replace XX Fare display for Corporate fares

with your respective corporate code)
FDSINHKG/2 Fares display on Half Round Trip
FD12FEBPERAYQ/QF::SGD Fare display for Walk About fare

FDSINSFO/AA*PRO Promotional Fare Display

Fare Display Commonly Used (GC*439/7)
CX All Asia Pass www.cxagents.com
Circle Trip Fare FDSINSIN-CTF

If it is filed by a particular carrier FDSINSIN-CTF/SQ
then:
Circle Pacific Explorer fare FDSINSIN-CTF/BA
Circle Trip Excursion Fare FDSINSIN-CTF/BA

UK/SEZ/SIN
Oneworld Circle Trip FDSINSIN-CTF/BA

Explorer Fares
Star Alliance Circle Asia FDSINSIN-CTF/SQ

fare
Star Alliance Circle Pacific FDSINSIN-CTF/SQ

fare FDSFOSFO-CTF/UA
Round the World FDSINSIN-RTW

FDSINSIN-RTW/SQ
Skyteam Round the World FDSINSIN-RTW/AF
Skyteam Go Europe Pass FDPARMIL/AF*SKY::USD
Skyteam Go USA/Canada Pass FDATLCVG/DL*SKY

(REPLACING CITY PAIR)
www.skyteam.com/EN/benefits/americaPass
Star Alliance Air Pass FDQMXQMY/UA
Star Alliance African Airpass Fare Basis : STARAPAF
Star Alliance Asian Airpass Fare Basis : STARAPAS
Star Alliance European Fare Basis : STARAPEU

Airpass
Star Alliance Japan Airpass Fare Basis : STARAPJP

Star Alliance North America Fare Basis : STARAPNA
Airpass
Star Alliance South Pacific Fare Basis : STARAPSP

Airpass
Star Alliance Thailand Airpass Fare Basis : STARAPTH

Star Alliance China Airpass Fare Basis : STARAPCN

Fare Booking Classes
The Galileo 360 Fares system provides detailed booking code information for the
primary carrier and secondary carries. When agents wish to display this information
they should check the primary airline booking code first and only if the required
information is not supplied should they check for the secondary.
Follow-up entries may be made after a Fare Display to determine the correct class of
service that must be booked for a different carriers participating in an international
itinerary or using IATA published fares. An RBD or Reservations Booking Designator
is a letter code assigned by an airline to a filed fare. There may be one or more RBD
for a filed fare depending on the airlines requirements. The RBD is the main tool that
an airline uses to maintain seat inventory for fares sold.
Below is an example of primary and secondary RBD information from a fare display.
Fare display: FDSYDHOU/QF
Display primary RBD information
In the above case if you were looking for the class of travel on Alaska Airlines (AS)
you would use M or H class. There is no need to check the secondary information
as it is already supplied in the primary.

Above is the secondary RBD information of the same fare and as you can see AS
advises K class. Because the primary RBD information is M or H it would be
incorrect to use K and failure to adhere to this rule could result in an ADM.
Remember to always display the primary airline booking code first.

Exercise 13 Fare Display
1 What is the entry to display fare for Singapore to Sydney?
Ans
2 What is the entry to display a one way child fare for Singapore to
Perth on Qantas Airways?
Ans
3 What is the entry to display VUSA fares for LAXLAS on AA?
Ans
4 What is the entry to display OW fare for PAR to LON on BA flights?
Ans
5 What is the lowest return fare on SQ from SIN to HKG?
Ans
6 What is the entry to display the seaman fare from SIN to BOM on
9W?
Ans
7 What is the entry to display RTW Star Alliance Fare?
Ans
8a What is the minimum stay for SINAKL fare basis YRSG on SQ

(Return Fare)?
Ans
8b From the above fare display SINAKL on SQ, how do you check if
there are any flight restrictions?
Ans

Fare Quote
Auto fare quote is used if the normal IATA published fare is to be applied or
printed on the ticket.
The following assumptions are made with a fare quote request:

All passengers in a Booking File require quotes
All passengers are adults (except infants as specified in the name field)
All segments are to be quoted
Ticketing is to take place on the same date as the fare is quoted or within
the guarantee limit
A stopover is assumed where connections are 24 hours or more for IFQ
and 4 hours or more if the fare is from NAFQ
Passengers are not exempt from ticketable taxes.
Fare quote qualifiers may be used to override any or all of these assumptions.
Example:
To quote : FQ/CTG
Response:

Response Description
FQG Fare Quote Status
FQG Guaranteed
FQM Manual
FQC Computer generated
SGD Currency of the country of sale
FARE Base fare per passenger
TAXES Total ticketable tax per passenger
TOTAL Total including taxes
PSG DES Passenger description of quoted fare
If this fare is acceptable, you have to file it.
Input: R.PAX+ER
Response: TO ENSURE FARE GUARANTEE - TICKET NOW
To confirm that the fare is acceptable, enter ER one more time.
Click on *FF to view the Filed Fare.
Click on FQ1 to view the Filed Fare Details
Response:

Click on fare basis will enable you to view the fare rules associated to the fare
quoted, upon seeing the Find Fare Rules, click on Search.
Response:

Fare Quote Status Codes
A Airline Private fare. Guaranteed by airline
B Build fare, input manually by an agent not guaranteed
C System-generated fare.
When a fare is quoted which is applies the restriction TICKETING

MUST BE COMPLETED WITHIN X DAYS/HOURS AFTER
RESERVATION MADE, the status code C is input. It is the
responsibility of the issuing agent to ensure that the advance
purchase, reservations and ticketing restrictions are met.
E.g. Round the World fare.
In addition, status code C is output, if a Booking File contains an
open segment with no specified carrier.
G Guaranteed
I Invalid fare (as a result of an itinerary change)
M Manual fare not guaranteed. System-generated fares which are

not guaranteed either because of the use if Fare Amendment
inputs, or Fare Quote modifiers such as tax exemption entry
FQCAA/TE-ZP to exempt tax code ZP.
N Non-guaranteed fare (when quoted outside IATA Europe and not

ticketed in the same transaction).
P Agency Private fare not guaranteed
R Fare restored by agent for re-ticketing not guaranteed
X Expired fare (guaranteed fares expire at midnight local time on the

last day of the guarantee)

Fare Quote Modifiers
FQ + Modifiers
Segment Relate S1.5-7
Passenger Relate P1.4-6
Carrier plate /Cxx
Fare Basis/type @J2
Must Break MB
Must Not Break NB
Only Break OB
No Stopover X
Stopover O
Passenger Type *CNN
Point of Sales and ticketing .AMSLON
Electronic Ticket /ET
Tax Exempt (France) /TE-FR
Show ticketable tax breakdown /TE-00

** see note below
**NOTE :
Entry : FQCKE VS FQCKE/TE-00
Fare Quote Entry: FQ/CKE

SIN KE SEL Q70.00 247.55HEE1M KE SIN Q70.00 247.55HEE1M NUC635.1
0END ROE1.41382
FARE SGD 898.00 XT 8.00OO OP6.10 SG13.90 BP33.40 YQ2.60 TOT SGD
962.00
Tax Date Entry: FQ/CKE/TE-00

*TAXES ONLY*
SGD283.00
8.00OO 6.10OP 13.90SG 33.40BP 2.60YQ
* The TE-00 function will return a fictitious 'fare' which must be ignored
* Q-surcharge is not considered into as tax break.

Fare Quote Alternatives
This functionality displays alternative fares applicable to the itinerary booked.
FQA will quote a maximum of four alternative (lowest) fares.
Once the required fare has been selected it must be manually filed.
FQA is not applicable for itineraries falling entirely within the USA, Canada,
Puerto Rico and the US Virgin Islands.
Example:
To quote : FQA/CTG
Response:
Once the required fare has been chosen it must be manually filed and end
transaction for it to be store in the Booking File.
Input: FF2 to file alternative fare quote number 2

Fare Quote Best Buy
Fare Quote Best Buy (FQBB) quotes the lowest fare for which seats are in neutral
availability for a booked itinerary with a maximum of 16 segments. All segments
must be confirmed.
Fare Quote Best Buy allows you to request fares for the applicable aircraft cabin or
class of travel. It is available for international journeys and also for journeys within
North America.
Entry
FQBB++-PREMF Premier First Class Cabin

FQBB++-FIRST First Class Cabin
FQBB++-BUSNS Business Class Cabin
FQBB++-PREME Premier Economy Class Cabin
Economy Class Cabin (includes economy fare
FQBB++-ECON type such as Excursion, Special, Promotional,
etc.)
FQBB++-AB Mixed cabin , as booked
There are 3 possible responses to a Best Buy fare request:

Flight segments must be rebooked in a different booking class code to obtain
the Best Buy fare.
Booking class codes have been used correctly to obtain the Best Buy fare,
and no rebooking is required.
No fare option available- when this happens you may use the FQBA to search
for a fare option regardless of seat availability.
The following entries are also available:

Input: Explanation:
Best Buy Comparison compares the Best Buy quote with
the fare for the itinerary as booked.
FQBC
The fare is automatically filed in the Booking File,
unless rebooking is first required.
Best Buy Regardless offer the lowest applicable fare for
FQBA the itinerary regardless of seat availability. The fare is not
filed in the Booking File.
Points to note:
It is good practice to include the plating carrier with your entry, and when an itinerary
includes a departure from an airport in the USA, you must include the plating carrier
in order to calculate any passenger facility charge.

Example:
Normal fare quote : FQ
Response:
FQBB quote the lowest fare available for an itinerary and the FQBB response also
supplies agents with a clickable FQBBK to make the booking final step more
dynamic.

Fare Quote (H/FQ)
The following are sample entries:
Entry: Explanation:
FQ/CXX Fare quote on a specific carrier plating

FQ/CXX/P1.3 Fare quote for passenger 1 and 3
Note: replace XX with the carrier code
FQ/Cxx/S3-4.8 Fare quote segment 3-4 and segment 8
FQ@YEE6M Force fare quote for fare basis YEE6M
FQ/CAA**SEA
Fare quote seaman fare disregarding any
other possible lower fare.
FQ/CAA*VACLSG
Fare quote VUSA
FQ/CAA*VACLSIN
Fare quote VUSA for Child
FQ/CAA*V08LSG
FQX8 Fare quote whole itinerary with an
indication segment 8 is a connection
FQO5 Fare quote whole itinerary with an
indication segment 5 is a stopover
FQCSQ-P3:P Fare quote SQ airline private fare under
level P3
FQMB1 Fare Quote Must Break
FQNB1 Fare Quote Must Not Break
FQ.T20JUN Fare Quote with Ticketing Date
FQ/TE-US ( US Tax ) Fare Quote Tax Exempt, Fare is Non-
guarantee
FQ/CAA/TE-00 Fare quote to obtain ticketable tax
breakdown

Fare Quote Best Buy (H/FQ)
All modifiers shown above can also be added to FQBB formats.
Entry: Explanation:
FQBB Quote lowest available fare for flights booked

FQBB++-PREMF Quote lowest available Premium First Class
FQBB++-FIRST Quote lowest available First Class
FQBB++-BUSNS Quote lowest available Business Class
FQBB++-PREME Quote lowest available Premium Economy
Class
FQBB++-ECON Quote lowest available Economy Class
FQBBK Rebook classes for lowest available fare

Focalpoint Shopping
Focalpoint Shopping provides access to the wealth of Galileo 360 Fares and
searches for low fare options and available flights using a fast and efficient cryptic
transaction incorporating a wide variety of options to customise and streamline the
search.
Focalpoint Shopping can quote fares of up to 8 flight segments booked or

unbooked, for up to 9 passengers, and searches public, private and net fares.
Focalpoint Shopping entries can be used to search for alternative pricing and
itinerary options for the same dates and destinations as booked.
Refer to the following Booking File
To quote : FS
Response

In this example a total of 31 Pricing Options and 124 Itinerary Options have been
returned. Pricing Option 1 is a Best Buy (without cabin preference) of the itinerary
as booked.
Pricing Option is the term associated to each unique fare level.
Itinerary Option refers to the number of unique itinerary patterns returned for each
request. The same fare may be available with several different itinerary options.
Callout Explanation:
<<BOOK>> Book the required pricing option & flights

<<REBOOK>> Rebook the itinerary as per option
<<DETAILS>> Provides more details about this itinerary and
its fares.
<<RULES>> Display fare rules
<<MORE*N>> Display additional itinerary options for the
specified pricing option

Displaying the fare construction
To view the fare construction for pricing option 1, click on <<DETAILS>>
Note: Enter FS to redisplay the shopping results
Displaying the fare rules
To display the fare rules for pricing option 1, click on <<RULES>> and then click on
the city pair under the COMPONENT.

Booking the Itinerary
To book the itinerary for pricing option 2, click on <<REBOOK>>
Response:
The original flights have been cancelled and the new FQ will be stored.

Using Search Modifiers
You can use pricing and availability modifiers to customise your search in order to
meet the needs of your customer. For example, you can specify a search for direct
flights, and indicate the required class of travel and preferred airlines.
When used together, pricing modifiers must be specified first and separated from
availability modifiers using ++ as a separator.
Pricing modifiers
All pricing modifiers that are currently available with fare quote functionality, FQ,
FQBB, FQBC, FQBA and FQA may be used with Focalpoint Shopping.
Note: You must separate multiple pricing modifiers with a / slash.
The following are some example entries:
Entry: Explanation:
FS*C10 Focalpoint Shopping for a child aged 10.

Note: This is not necessary if the PTC has been
entered in the name field.
FSP2 Passenger 2 only
FSTE Tax exempt
FSS1-3 Segments 1 through 3 only
FS:P Private fares only
FS:C Net fares only
FS*STU/P1/TE/:P Focalpoint Shopping for a student fare,
passenger 1, tax exempt and private fares only.
Note: You must separate multiple pricing
modifiers with a / slash.

Availability modifiers
You must precede availability modifiers with a double ++.
Enty: Explanation:
/BA Specify carrier

/CX# Include only the specified carrier
/BA/LH/BD Specify maximum of three carriers
/UA-/AA-/CO- Exclude maximum of three carriers
//*A Specify alliance carriers (Star Alliance)
//*O- Exclude alliance carriers (One World)
.D Direct flights and non-stop flights
-FIRST Cabin preference First Class
-BUSNS Cabin preference Business Class
-ECON Cabin preference Economy Class
Note: The first pricing option returned from a
booked itinerary is always a FQBB of the itinerary
without cabin preference.
.DXB Specify connecting city
.JED- Exclude connecting city
-10 Search for days earlier than booked
#5 Search for days later than booked
Entries examples
Entry: Explanation:
FSA Shop regardless of availability

FSALL Shop all segments, including WL
FSP1.2*STU Shop for 1adult and 1 student
FSTE Shop with all taxes exempt
FS++.D Direct flights only
FSS1-3++/BA Segments 1 through 3 only with a specified carrier
FS*S1.2++-BUSNS Segments 1 and 2 only in business class.

Without a Booked Itinerary
Focalpoint Shopping allows you to search for fares without booking an itinerary.
To obtain a variety of different pricing and routing options for a prospective itinerary.
Refer to the following example for travel from London to Madrid, travelling 01 June,
returning 08 June.
Enter: FSLON01JUNMAD08JUNLON
As with a booked itinerary Focalpoint Shopping returns pricing and itinerary options.
This example has 30 different prices available, but 59 different itinerary variations.

Using Modifiers to Customise your Search
Pricing and availability modifiers may be used to make a more specific search.
Refer to the following example:
Enter: FSLON01JUNDXB08JUNLON++/EK/-BUSNS
This search is for Business class fares only with Emirates. When no booking is held,
the first option returned is also for the cabin requested. (In this case Business)

Focalpoint Shopping Entries
Entry: Explanation:
FSLON10JANDXB One way journey

FSLON10JANDXB20JANLON Round trip journey
FSBKK1JUNHKG7JUNSIN10JUNTYO15JU Circle trip journey
NBKK
FSLON10JANDXB--AUH20JANLON Surface sector
FSROM1JUNX-JFKCVG20JUNX-JFKROM Connecting point
FSASIN10JUNLON20JUNSIN (see Note) Regardless of
Availability
Note:
When you make shopping requests regardless of availability, the results returned to
the screen do not include the FSK book option.
Pricing modifiers
You must precede pricing modifiers with a single +.
Entry: Explanation:
FS2LON20DECJKT Two passengers

FSFRA1JUNLON10JUNFRA+*C10 Passenger type code
FS2HKG10JUNTYO20JUNSIN+P1.2*C04 Adult and child aged 4 years
FSFRA1JUNLON10JUNFRA+:P Private fares only
FSFRA1JUNLON6JUNFRA+-ACCT CODE Private fares with an account
code
FSFRA1JUNLON6JUNFRA+PE00 Fares with no penalty
FSFRA1JUNLON6JUNFRA+:NR Fares with no restrictions
FSFRA1JUNLON5JUNFRA+TE-GB Fares with tax exemption

Flight segment modifiers
Entry: Explanation:
FSSYD1JUNTYO/QF10JUNHKG/CX Specified carriers each

segment
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST Preferred cabin class on
each sector
FSZRH10JUNLHR.M#20JUNZRH.E# Preferred morning and
evening departure times on
each sector
Itinerary modifiers
You must precede itinerary modifiers with a double ++.
Entry: Explanation:
FSLAX1JUNLON10JUNLAX++//*A Specified alliance

FSSYD1JUNAKL10JUNSYD++/QF/NZ Specified carriers
FSSIN10JUNHKG20JUNSIN++-FIRST Specified cabin class
FSCDG10JUNMAD12JUNCDG++.D Direct flights only
Pricing and availability modifiers combined
If you use both pricing and availability modifiers, you must precede the first pricing
modifiers with a single +. The first availability modifier must then be preceded by a
double ++.
Entry: Explanation:
FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA Tax exemption and

preferred carriers
FSLON1JUNHKG10JUNLON+:NR++-BUSNS No restrictions and business
class

3 Days Basic Reservations Fare Course

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3 Days Basic Reservations

Galileo is a global distribution system referred to in the industry as a GDS or a CRS

3 Days Basic Reservations and Fares OCT 2012 Page 1

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Common Sign-On Errors/Warning

If no match is found - Galileo will response

If the password does not match the

If you have forgotten your password and

If you or someone already signed into your set

Another way is to override the previous sign

Your previous five passwords are stored

3 Days Basic Reservations and Fares OCT 2012 Page 3

Unlocking your sign-on

Click on the Reset Galileo Desktop Sign-on Password.

3 Days Basic Reservations and Fares OCT 2012 Page 4

3 Days Basic Reservations and Fares OCT 2012 Page 5

3 Days Basic Reservations and Fares OCT 2012 Page 7

The Terminal Window to enter formats and obtain general responses

Travelport Smartpoint App TM has been closed it can be re-launched by clicking

3 Days Basic Reservations and Fares OCT 2012 Page 8

Travelport Smartpoint AppTM supports multiple Terminal Windows that can

Please note Galileo Desktop must be open in order for Travelport

3 Days Basic Reservations and Fares OCT 2012 Page 9

The following screenshot shows how a Terminal Window is structure.

3 Days Basic Reservations and Fares OCT 2012 Page 10

3 Days Basic Reservations and Fares OCT 2012 Page 11

The Application Settings drop-down menu enables the user to customize

The Embed Smartpoint to Galileo Desktop option, if selected, allows the

3 Days Basic Reservations and Fares OCT 2012 Page 12

This allows agents to multitask in order to conduct many searches

**Response history can be retrieved for up to 5 previous responses**

3 Days Basic Reservations and Fares OCT 2012 Page 13

A configurable menu item inside Tools/Quick CommandsTM main menu item

3 Days Basic Reservations and Fares OCT 2012 Page 14

A new Quick Commands Configuration dialog allows creation, modification or

3 Days Basic Reservations and Fares OCT 2012 Page 15

Terminal Window Work Areas

Like Galileo Desktop, Smartpoint also offers the 5-work-area

3 Days Basic Reservations and Fares OCT 2012 Page 16

Smartpoint App has a valuable feature that can be used to transition an

Note: Travelport Smartpoint App cannot translate *all* entries, this is

An up to date list of entries can be found on Ask Travelport under

3 Days Basic Reservations and Fares OCT 2012 Page 17

Select the required keyboard mapping and save the settings.

3 Days Basic Reservations and Fares OCT 2012 Page 18

Navigation between the upper and lower partition is accomplished

3 Days Basic Reservations and Fares OCT 2012 Page 19

3 Days Basic Reservations and Fares OCT 2012 Page 20

Once a specific field is retrieved, it can be closed by clicking on the same

displays the complete PNR information with all fields

shows the Quick Access configuration toolbar.

This toolbar provides some options to configure the sections an agent

3 Days Basic Reservations and Fares OCT 2012 Page 21

Uncheck Single View Mode when configured, the

Show Buttons at Top - access buttons are displayed at the bottom

3 Days Basic Reservations and Fares OCT 2012 Page 22

PNR Viewer Display Modes

Single Page: Agent can navigate through different pages by using .

3 Days Basic Reservations and Fares OCT 2012 Page 23

Alt+Up Arrow Go back to previous interactive response from the

ALT+S Stores the current window positions

Alt+n Move the keyboard focus to Tab n. For example,

ALT+B Move to the previous interactive response (move back

Response history can be retrieved for up to 5 previous responses

Note: Travelport Smartpoint App cannot translate all entries, this is