Académique Documents
Professionnel Documents
Culture Documents
KPIGuidebook
Version: V1.1
ZTE Corporation
Secret
Secret
Version Introduction
Version Date Writer Assessor Amendment Records
V1.0 2008-01-21 Chen Chun Zheng Hao None
1V3 KPI and EDGE KPI were added.
2Amendment: mainly directed at V2.97
Zheng Hao, and V6.0.
V1.1 2008-12-07 Yang Jiazhi Chen Chun, 3Some classic KPI cases and comments
Fei Aiping were added.
4Principles for KPI risk analysis were
added.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements.
Secret
Secret
CONTENTS
1 Overview...........................................................................................................................1
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements.
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements.
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements.
Secret
Secret
1 Overview
This guidebook collected the Key Performance Indicators (KPI) for CS and PS
services, which are now commonly adopted in presales bidding projects; and the
definitions of different KPIs and counter formulas for V2/V3 are explained here as
5 well. Meanwhile, with the aim to unify response on KPIs and avoid the possible
market risks, after analyzing the performance indicators of current networks of
both domestic and overseas key projects, the writer provides the reference values
and risk values of different KPIs in this guide. If the KPIs listed in the bidding
documents go beyond the reference values and risk values (suppose risk value of
10 the KPI is provided; otherwise, suggested values shall be applied.), we need to
conduct risk analysis and evaluation, meanwhile, try to avoid the risk and send out
pre-warning. The KPIs can be quite different due to the differences in network
structure and dimension. To make sure that our KPI can meet requirements in
bidding documents, we need not only support from theories, but accumulation of
15 work experience as well. The suggested values and risk values of KPI mentioned in
this guide are reference suggestions concluded from the current conditions of GSM
network. As GSM techniques and skills are developing and equipment performance
is improving constantly, the reference standards for KPI will change accordingly.
Why network operators set up KPIs and what are they aimed at?
How to define KPI and what can be resulted from deviation of KPI?
How much influence can the value of KPI impose on presales bidding?
25 How to clarify KPI and how to achieve favorable negotiation results during KPI
clarification?
Each presales radio network planning engineer shall possess related techniques of
30 and up-to-date answers to the six questions above. For lack of space, the six
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 1Total 45 pages
Secret
Secret
questions will not be further discussed in this guidebook. The engineers will be
able to experience and get to know them in presales planning work in future.
Generally, KPI can be classified into four types: statistical KPI, testing KPI,
equipment performance KPI, customer perception KPI. Only statistical KPI and
5 testing KPI are elaborated here. As for equipment performance KPI and customer
perception KPI, they are focused on in another guidebook. Nowadays, network
operators are attaching more and more importance to KPI during negotiations.
Besides the four types mentioned above, a lot more aspects are involved in KPI.
KPI is also closely related to the basic network environment. Therefore, KPI is
10 affected by various factors. That is why operators are now regarding KPI as a very
important leverage to shift risk and decrease network investment and maintenance
cost. Equipment manufacturers must commit themselves to suitable, reasonable
and timely KPI, so as to bring down contract risk and ensure profits. Rationalize
commitment, share risks is an important principle in presales planning work.
15 The following are the factors that shall be taken into consideration when we work
on KPI:
1. network dimension;
2. network type;
1. This guide is only available to the radio network planning engineers engaged
in presales bidding. No one is entitled to spread it outside or extensively spread
25 it inside the company. The right to interpret the serviceable range of this guide
remains with GSM Technical Research Section & Resources Section.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 2Total 45 pages
Secret
Secret
4. The KPI values enclosed in this guide are valid within only half a year since
the release of it. After half a year, it needs to be updated and reassessed.
5. The guide is mostly applicable to V2.97 of V2 and V6.0 (ISMG) and V6.1
(Minos) of V3.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 3Total 45 pages
Secret
Secret
2.1 Availability
(C100030125+C100030134+C100030155)*100% / (C100030125 +
V6.0
Counter C100030134 + C100030155 + 100030126+ C100030217+ C100030218)
formula V3 (C900060125+C900060134+C900060155)
V6.1 *100%/(C900060125+C900060134+
C900060155+C900060126+C900060217+C900060218)
The ratio of the SDCCH usable total to the total SDCCH allocated in network is mainly used to
Notes examine equipment performance, especially to inspect the utilization of SDCCH in the cells. It is
directly related to the stability of equipmenttransmission and power supply, etc..
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 4Total 45 pages
Secret
Secret
value
Indicator Cells, in which ratio of actual traffic / desired traffic<1
definition
Counter None
formula
This is mainly to compare performance of preplanning network with that of actual
network. The prerequisite is that precise traffic model traffic dispersion network
Notes
capacity and redundancy rate shall be provided in preplanning period. This KPI is also
related with network configuration and traffic distribution.
2.2 Accessibility
V2 (C11626+C11696-C11697)*100%/(C11625+C11696)
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 5Total 45 pages
Secret
Secret
V2 C11612-C11699*100%/C11611-C11698
(C100030020+C100030031+C100030043+C100030047+C100030022 +
Counter V6.0 C100030033+C100030045+C100030049)*100%/(C100030019+C100030030+
formula V C100030042+C100030046+C100030021+C100030032 +C100030044+C100030048)
3 (C900060020+C900060031+C900060043+C900060047+C900060022+C900060033+
V6.1 C900060045+C900060049)*100%/(C900060019+C900060030+C900060042+C900060046+
C900060021+C900060032+C900060044+C900060048)
This is mainly to evaluate the fitness between preplanned network and actual network, and the precondition is
that precise traffic model traffic dispersion network capacity and redundancy rate shall be provided in
preplanning period. It is related to the following factors:
Notes
1. the fitness between network desired capacity and actual capacity; fitness between preset traffic model and the
actual one; 2. burst traffic; 3. lack of TCH capacity; 4. internal & external interference; 5. preplanned redundancy
rate; 6. handovers.
V2 (1-(C11625-C11626+C11697)*100%/(C11625+C11696))*(1-(C11612-C11699)/(C11611-C11698))
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 6Total 45 pages
Secret
Secret
C900060021+C900060032+C900060044+C900060048))
This is mainly to compare performance of preplanned network with that of actual network. The prerequisite is that
Notes precise traffic modeltraffic dispersionnetwork capacity and redundancy rate shall be provided in preplanning
period. This KPI is in direct tie-in constraint with SDCCH blocking rate and TCH blocking rate.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 7Total 45 pages
Secret
Secret
(C100030017+C100030028+C100030036+C100030235 +
C100030199+C100030210)*100%/(C100030017+C100030028
V6.0 +C100030036+C100030018+C100030029+C100030037+
C100030235+C100030199+C100030210+C100030200+
Counter C100030211+C100030135)
formula V3 (C900060017+C900060028+C900060036+C900060199+
C900060210+C900060235) *100%/(C900060018+C900060029+
C900060037+C900060200+C900060211+C900060135+
V6.1
C900060017+C900060028+C900060036+C900060199+
C900060210+C900060235)
Notes This KPI is directly related to radio environment frequency carrier problems
assignment methodsapplication of data service, etc..
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 8Total 45 pages
Secret
Secret
favorable way to exclude location update indicators when we define this KPI.
2.3 Mobility
This formula includes both incoming and outgoing handovers, while some operators may take into
consideration only one of them. As for V3 equipment, 1-2% can be appropriately increased
Notes according to real situations. This KPI can differ a lot from each other due to different types of
network. In many presales bidding, the operators require a handover success rate of around 98%,
which involves high risks to be reached, though several networks have reached 98%.
2.4 Reliability
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 9Total 45 pages
Secret
Secret
C11615*100%/(C11611-C11698-(C11612+C11656+C11658+
V2
C11617-C11618-C11699-C116103-C116133))
V6. (C100030054+C100030055)*100%/(C100030028+ C100030036+
Counter
0 C100030199+C100030210+ C100030098+C100030102+C100030120)
formula
V3 (C900060054+C900060055) *100%/(C900060028+C900060036+
V6.
C900060199+C900060210+C900060098+C900060102+
1
C900060120)
Voice channel call drop rate falls into two types: one is with handover included; the other is with
handover excluded. The formula above takes handover in it. If handover is not included, the indicator
will be about 0.2% higher than the one with handover included. This discrepancy is not universally
Notes
definite yet, for it can be bigger in dual-band network. Generally, call drop rate of V3 equipment is a bit
lower than the one of V2. This KPI differs a lot in varied types of network. The discrepancy can reach
0.3%.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 10Total 45
pages
Secret
Secret
Notes None
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 11Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 12Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 13Total 45
pages
Secret
Secret
requirement should have a value should have a value should have a value should have a value
equal to or higher equal to or higher equal to or higher equal to or higher
than 75 dBm. than 80 dBm. than 85 dBm. than 90 dBm.
Influencing factors 1. landform; 2. inconsistency between project implementation and project plans;
3. test equipment; 4. test routes
Detailed coverage requirements (as shown above) are delivered in the bid documents.
Estimation of network dimension is also based on the requirements. Nowadays,
requirements for network coverage are higher, so the accordingly estimated number of sites
will meet the needs. If the network dimension has to be reduced due to market strategies
needs, this KPI will cause problems in the acceptance inspection. Further more, we need to
Notes
make sure that our customers are aware of regional assignmentDT routes and test
methods. Coverage KPI is one of the most important KPIs, because it directly reflects not
only our radio network planning ability and the performance of our equipment, but also our
core competitive strength in network planning. Due to lack of space, there is no more
illustration of coverage KPI hereafter in this guide.
3.4.1 SQI
KPI SQI
Suggested 95% sample >=18
KPI reference
value
value
Risk value 95% sample >=25
Indicator TEMS test value
definition
This KPI is for inspecting the sound distortion degree resulted from incapable link
transmission. The formula is Ericssons patent. It takes into consideration many factors,
including BERFERhandover timeshandover conditionsDTX activated (or not)
Notes and the encoder in use, etc., to finally get the SQI. There are different SQI top limits for
different types of encoders. For half-rate encoder, the SQI top limit is 19; for full-rate
encoder, 21; for enhanced full-rate encoder, 30. SQI ranges from 18 to 30. SQI value will
increase when EFR is applied.
3.4.2 MOS
KPI Mean Opinion Score ( MOS)
KPI reference Refer to the form attached bellow.
value
Indicator Test value
definition
Notes The commonly used MOS assessment method consists of subjective and objective scoring
parts. In the subjective part, engineers subjectively compare the original voice material and
the deteriorated voice material according to ITU-T Suggestion book P.800 and P.830, and
give their MOS scores respectively, then average the scores from different engineers. While
in the objective part, PESQ method from ITU-T Suggestion book P.862 is employed, that is
special equipment or software (e.g. the VQT test equipment of Agilent) is used to proceed
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 14Total 45
pages
Secret
Secret
the assessment. In MOS, 0 means the worst quality, 5 stands for the highest. Standard PCM
quality shall reach around 4.4.
The MOS values for commonly used coding formats are as follows:
G.711MOS 4.8
G.721G.723G.726MOS 4.2
G.728 MOS4.2
G.729 MOS4.2
G.723.15.3MOS3.5
G.723.16.3MOS3.98
MOS can be affected greatly by the performance of test equipment. The test results from
different manufacturers are different. Currently, the test equipment from Actena performs
the best.
Subjective scoring method had been used in assessment on voice quality until 2001.
Users were requested to assess the voice quality of incoming calls by scoring 1-5
5 (5- best, 1 - worst). This assessment method was regulated to be a standard by ITU
in August, 1996. MOS assessment method was defined in its P.800 standard in
details. But later it was found that this method not only took too much time, but
also cost a lot. So there was an urgent need for a kind of economic test equipment,
which can be used to simulate the voice quality received by users, and thus can
10 play its part in designingtesting and debugging new type of voice encoders.
With the aim to meet the need, in February 2001 ITU issued the new test standard
on voice transmission quality-P.862 (PESQ-Perceptual Evaluation of Speech
Quality). It adopts the new algorithm developed by Psytechnics company. PESQ
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 15Total 45
pages
Secret
Secret
can be used to compute voice samples MOS-LQO value (Mean Opinion Score-
Listening Quality Objective). The computed result and the subjective scoring result
are basically the same. PESQ compares the output signal (collected after the signal
is transmitted through equipment) and the reference signal, then works out the
5 difference. In the ordinary course of event, the bigger the difference between the
output signal and the reference signal, the smaller the reference value of MOS will
be. PESQ is testified to be a reliableeconomic and fast measuring tool for voice
encoder. Compare PESQs predicted value and the result from subjective scoring
method, we can see the correlation between the two values is 0.935(refer to
10 P862E.docfor correlation factors). For 22 kinds of ITU benchmark tests, the
absolute error is within 0.5 MOS, 69.2% among which is within 0.25 MOS. It is
worth our attention that PESQ value ranges from 0.5 to 4.5, while MOS value
ranges from 1 to 5.
15
Fig 1 MOS/PESQ Correlation Diagram
At the present time, there are two types of QOS test method-subjective and
objective methods. MOS subjective test method is defined in ITU-T P.800. The
objective test methods includes PSQMPSQM+ and PESQ etc.. ITU-T P.862
20 PESQ is the method currently recommended by ITU to test end-to-end
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 16Total 45
pages
Secret
Secret
network voice quality. It would be ideal if MOS and PESQ are simultaneously
supported in the QOS test.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 17Total 45
pages
Secret
Secret
4.1 Accessibility
V2 (C70043+C70057+C70071)*100/C70041
(C100010007+C100010015+C100010008+C100010016)
*100%/(C100010141+C100010142+C100010143+
V6.0
Counter C100010144+C100010145+C100010146+C100010147
formula +C100010148)
V3
(C900040007+C900040015+C900040008+C900040016)
*100%/(C900040141+C900040142+C900040143+
V6.1
C900040144+C900040145+C900040146+C900040147
+C900040148)
This KPI reflects the request fulfilled status of PS downlink resources. Its TBF
includes DL signaling TBFGPRS DL data TBF and EGPRS DL data TBF. DL
TBF link setup success rate can reflect the DL PS quality of a cell. Its major
influencing factors are as follows:
Notes 1. Interference: internal & external interference;
2. Parameters setting: eg. errors in Timer and functional parameters
3. Stability of equipment and transmission: eg. instant breakdown(flash)
resulted from high error rate or unstable link;
4. Usability of data service functions.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 18Total 45
pages
Secret
Secret
V2 (C70042+C70055+C70069)*100%/C70040
(C100010025+C100010033+C100010026+C100010034)
V6.0 *100% /(C100010159 +C100010160+C100010161+C100010168
Counter
+C100010163+C100010164+ C100010165+C100010166)
formula
V3 (C900040025+C900040033 +C900040026 +C900040034)
*100%/ (C900040159+ C900040160
V6.1
+C900040161+C900040168+C900040163 +C900040164
+C900040165+C900040166)
This KPI reflects the request fulfilled status of PS uplink resources. Its TBF includes
UL signaling TBFGPRS UL data TBF and EGPRS UL data TBF. UL TBF link setup
success rate can reflect the UL PS quality of a cell. Its major influencing factors are as
follows:
1. Interference: internal & external interference;
Notes
2. Parameters setting: eg. errors in Timer and functional parameters
3. Stability of equipment and transmission: eg. instant breakdown resulted
from high error rate or unstable link;
4. Usability of data service functions.
V2 C70066*100%/ C70065
Counter C100010063*100%/C100010062
V6.0
formula
V3
C900040063*100%/C900040062
V6.1
This KPI reveals UL GPRS RLC retransmission rate, which is the most important
indicator to reflect the sensibility of GPRS UL service and to show whether instability
congestion and interference exist in the system. Its major influencing factors are as
Notes follows:
1. Interference: internal & external interference;
2. Stability of equipment and transmission: eg. instant breakdown resulted
from high error rate or unstable link;
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 19Total 45
pages
Secret
Secret
V2 C70068*100%/ C70067
Counter C100010065*100%/C100010064
V6.0
formula
V3
C900040065*100%/C900040064
V6.1
This KPI reveals DL GPRS RLC retransmission rate, which is the most important
indicator to reflect the sensibility of GPRS DL service and to show whether instability
congestion and interference exist in the system. Its major influencing factors are as
Notes follows:
1. Interference: internal & external interference;
2. Stability of equipment and transmission: eg. instant breakdown resulted
from high error rate or unstable link;
V2 C70080*100%/ C70079
Counter C100010071*100%/C100010070
V6.0
formula
V3
C900040071*100%/C900040070
V6.1
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 20Total 45
pages
Secret
Secret
V2 C70082*100%/ C70081
Counter C100010073*100%/C100010072
V6.0
formula
V3
C900040073*100%/C900040072
V6.1
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 21Total 45
pages
Secret
Secret
5.1 Accessibility
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 22Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 23Total 45
pages
Secret
Secret
5.2 Mobility
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 24Total 45
pages
Secret
Secret
by the adoption of encoding method for CS3 and CS4. 3static time
slots are configured.
5.3.3 Throughput
Mobile phone with multi-timeslot Level 8; single
Preconditions subscriber; 4 DL static signaling channels, 1 UL static
signaling channel
Indicators (EN) Indicators (CN) Suggested value
GPRS: Max data throughput-DL GPRS DL maximum transmission rate 9.8kbyte/s
GPRS: Max data throughput-UL GPRS UL maximum transmission rate 2.4kbyte/s
GPRS: Average data throughput-DL GPRS DL average transmission rate 5kbyte/s
GPRS: Average data throughput-UL GPRS UL average transmission rate 1.3kbyte/s
EDGE: Max data throughput-DL EDGE DL maximum transmission rate 26.5kbyte/s
EDGE: Max data throughput-UL EDGE UL maximum transmission rate 7kbyte/s
EDGE: Average data throughput-DL EDGE DL average transmission rate 14kbyte/s
EDGE: Average data throughput-UL EDGE UL average transmission rate 3.5kbyte/s
5.4 Reliability
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 25Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 26Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 27Total 45
pages
Secret
Secret
Indicator The attempt times of PDP context activation started by MS is the times
definition GGSN received Create PDP Context Request from SGSN.
The success times of PDP context activation started by MS is the statistic
of Create PDP Context Response sent from GGSN to SGSN when Cause
value is Request Accepted.
Indicatory type Test or statistics
Counter Statistics at GGSN side
formula
Notes The performance evaluation in China Mobile in 2003 (success times of
PDP context activation started by GPRS terminal/ attempt times of PDP
context activation started by GPRS) results are as follows:
Excellency index: 94%
Reach-the-mark index: 90%
Lowest Threshold index: 85%
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 28Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 29Total 45
pages
Secret
Secret
2 EDGE Commissioned
5 3 Multi-timeslot capability3+1
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 30Total 45
pages
Secret
Secret
5
86
2 800 959 910 869 845 823 781 883 860 846 865 100%
9
115 115 90 102 105 108 103
2 1000 880 918 881 1010 100%
7 8 7 8 4 2 7
107 95 101 119 102 101 104
2 1200 840 897 959 1002 100%
8 7 7 1 0 8 2
Comments on case:
5 2. The Ping success rate and Ping timelag can vary very much due to different
Ping intervals different Ping package sizes and different Ping servers.
Test Specification
Test Result
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 31Total 45
pages
Secret
Secret
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 32Total 45
pages
Secret
Secret
Cell 1800M2
Jishou Telecom Bureau Cell 1 1000 -51 2 Business Hall of Telecom Bureau 180.75 197.88
Jishou Telecom Bureau Cell 2 1000 -64 2 Business Hall of Telecom Bureau 171.85 199.19
Jishou Telecom Bureau Cell 3 1000 -57 2 Backdoor of Supermarket (next to Telecom Bureau) 182.7 179.49
Jishou Telecom Bureau Cell 1800M1 1000 -59 2 Gate of furniture store (next to Telecom Bureau) 105.44 106.48
Jishou Telecom Bureau Cell 1800M2 1000 -73 2 Business Hall of Telecom Bureau 181.85 185.85
Jishou Telecom Bureau Cell 1800M3 1000 -84 2 Business Hall of Telecom Bureau 159.20 166.92
Comments on case:
1. When C/I is in good condition, the average EDGE download speed can reach
above 180kbps with a peak value of above 200kbps;
2. This test is the CQT. Cell reselection and RAC renewal can be neglected, that
5 is they are not necessary to the test conditions.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 33Total 45
pages
Secret
Secret
Comments on case:
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 34Total 45
pages
Secret
Secret
attempt Number
2 TCH Drop Ratio % 2 2.2 Base on system performance report of
OMCR, Indication Definition: TCH Drop
Ratio = TCH call drops/ Seized TCHs
(include handover )
3 Call Success % 98 97 Base on system performance report of
Ratio OMCR, Indication Definition: Call
Success Rate = 1 TCH assignment
failure rate
4 SDCCH % 0.5 0.75 Base on system performance report of
Blocking Ratio OMCR, Indication Definition: SDCCH
Blocking Ratio=SDCCH overflows/
SDCCH call attempts
5 TCH % 2 2.5 Base on system performance report of
Blocking Ratio OMCR, Indication Definition: TCH
Blocking Ratio=TCH overflows (include
handover)/ TCH call attempts (include
handover)
6 TCH % 98 97 Base on system performance report of
Assignment OMCR, Indication Definition: TCH
Success Ratio assignment Success Ratio=Number of TCH
assignment successful / Number of TCH
call attempts (include handover)
7 GPRS average Kbps 28 25 24-Hour measurement
DL throughout
per TBF
8 EDGE average Kbps 45 40 24-Hour measurement
DL throughout
per TBF
9 Attach % 99 97 24-Hour measurement
Success Rate
(GPRS/ EDGE)
10 Handover % 94 93
Success Ratio
11 Call Blocking % < 2 for 98% < 2 for 90% Based on OMC-R statistics
Ratio of all GSM of all GSM
cells cells
12 Call Setup % 97 90 Depend on the DT route and method
Success Rate
(Drive Test)
13 Call Drop % 2 3 Depend on the DT route and method
Rate (Drive
Test)
14 Speech MOS >= 3 for >= 3 for Depend on the DT route and method
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 35Total 45
pages
Secret
Secret
Comments on case:
1. This KPI comprises statistical KPItesting KPI and equipment performance KPI, which
features detailed classification and all-round evaluation;
2. Requirements for KPIs like GPRS average DL throughout per TBF and EDGE average
5 DL throughout per TBF are higher.
interval
% of
outdoor
pre-defined
area with per city /
1 Drive test >90% >97% >99%
2G signal monthly
route
level > -
104 dBm
Call Setup
pre-defined
Success per city / BH of
locations and
2 Rate 95% >98% >99% a week (drive
Drive test
(exclude test monthly)
route/NMS
blocking)
per city / BH of
week.
With condition
Paging
that Core
3 Success NMS >90% >95% >97%
Network is
Rate
achived the same
value of Level 1
and Level 2
pre-defined
Call per city / BH of
locations and
4 blocking <0.5% <0.5% <1% a week (drive
Drive test
rate test monthly)
route/NMS
Drop Call
Pre Defined per city / BH of
Rate GSM:
5 Drive Test GSM: <3% GSM: <1% a week (drive
(excluding <2%
Route/NMS test monthly)
inter RAT)
per city / BH of a
week (drive test
monthly),per city
/ BH of week.
Handover Pre Defined
With condition
6 Success Drive Test >90% >97% >97%
that Core
Rate Route or NMS
Network is
achived the same
value of Level 1
and Level 2
Pre Defined Average value
SQI
9 Drive Test >20(95%) > 25(95%) > 25(95%) per city / BH of a
(TEMS)
Route week
Call setup
delay
(PSTN to
Pre Defined per Media
MS, time
10 Drive Test <6s < 6s <6s Gateway/
from
Route monthly
number
dialed to
ring)
Call setup
delay (MS
to PSTN, Pre Defined per Media
11 time from Drive Test <5s < 5s <5s Gateway/
send Route monthly
pressed to
ring)
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 37Total 45
pages
Secret
Secret
Call Setup
per BSC/RNC /
12 Successful NMS >95% >98% >99%
BH of a week
Rate
SDCCH
per BSC/RNC /
13 Access NMS >99% >99% >99.5%
BH of a week
Success
per BSC/RNC /
SDCCH Pre Defined
BH of a week
15 Blocking Drive Test <0.5% <0.5% <1%
(drive test
Rate Route/NMS
monthly)
per BSC/RNC /
TCH Pre Defined
BH of a week
16 Blocking Drive Test <0.5% <0.5% <1%
(drive test
Rate Route/NMS
monthly)
per BSC/RNC /
Pre Defined
Drop Call BH of a week
18 Drive Test <5% <2% <1.5%
Rate (drive test
Route/NMS
monthly)
per BSC/RNC /
BH of a week
(drive test
Inter BSS: monthly)
Handover Pre Defined
Inter BSS: >92% : >97% : Inter BSS: >97% : With condition
19 Success Drive Test
Inter Cell: >92% Inter Cell: Inter Cell: >97% that Core
Rate Route/NMS
>97% Network is
achived the same
value of Level 1
and Level 2
per BSC/RNC /
Pre Defined
RXQUAL 0 BH of a week
20 Drive Test >80% >85% >90%
to 3 (drive test
Route/NMS
monthly)
per BSC/RNC /
Pre Defined
AMR voice BH of a week
21 Drive Test <1% <1% < 1%;
FER (drive test
Route/NMS
monthly)
Successful
per city / BH of
23 PS NMS >98% >98% >98%
a week
Attachment
Successful
PDP per city / BH of
24 NMS >98% >98% >98%
context a week
activation
Data
session
Setup
Pre Defined
Success per city / BH of
25 Drive Test >95% >98% >98%
Rate (PDP a week
Route/NMS
context
already
exist)
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 38Total 45
pages
Secret
Secret
Moving MS GPRS
Pre Defined GPRS (Class 4
FTP (Class 4 per city / BH of
26 Drive test GPRS>30kbps MS):> 30Kbps
download MS): a month
route
1MB file >30Kb
GPRS
Moving MS
Pre Defined (Class 4 GPRS (Class 4
FTP per city / BH of
27 Drive test GPRS>8kbps MS): > MS): > 9Kbps;
upload a month
route 9Kbps;
1MB file
Stationary GPRS
MS near (Class 4
Pre-defined GPRS (Class 4 GPRS (Class 4 MS): per city / BH of a
28 site, FTP MS): > 40
locations MS): > 40 Kbps > 40 Kbps month
download Kbps
1MB file
Stationary
GPRS MS
GPRS
in cell
Pre-defined GPRS (Class 4 (Class 4 GPRS (Class 4 per city / BH of
29 border,
locations MS): > 20 Kbps MS): > 20 MS): > 20 Kbps; a month
FTP
Kbps;
download
1MB file
Stationary
UMTS MS
in cell
border Pre-defined > 150 per city / BH of
30 N/A > 150 Kbps
(SHO), locations Kbps a month
FTP
download
1MB file
PDTCH
per BSC / BH of
31 blocking NMS <0.5% <0.5% <1%;
a week
rate
60 second
data
Pre Defined
transfer per city / BH of
32 Drive Test <3% <2% <1.5%
drop Rate a week
Route
(MS
moving)
Routing
Area
per city / BH of
33 Update NMS > 95% > 95% >97%
week
Successful
rate
MS
Pre Defined
initiated per city / BH of
34 Drive Test <5s <5s <5s
service a week
Route
setup time
MS
roundtrip Pre Defined
per city / BH of
35 Ping time Drive Test <1 <1 <0.8s
a week
(20 ping Route
averaged)
PDP per city / BH of
36 NMS >98% >98% >99%
update a week
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 39Total 45
pages
Secret
Secret
success
rate
Comments on case:
1. This OM KPI just got some of the indicators, excluding the weighing of all
KPIs and 2/3G interoperate KPI, etc.. Due to market factors, the OM KPI of
this network is set unreasonable, and there is risk in some of the KPIs.
5 2. The evaluation of this KPI falls into three grades. The requirements for
handover success rate and paging success rate are very high, which are difficult
to reach. But the attached prerequisites can lower the risk to some extent.
Besides, the definition of handover success rate varies with different
manufacturers, which we need to make clear with customers in technical
10 clarification.
3. The requirements for data service and voice KPI are higher.
KPI requirements
for Indinesia Telkomsel.xls
Comments on case
15 1. The evaluation scale of KPI is relatively large, mainly dealing with statistical
KPI and testing KPI;
3. The division of KPI evaluation scenes and most KPI values are relatively
20 reasonable.
This document contains proprietary information of ZTE Corporation and is not to be disclosed or used
except in accordance with applicable agreements. Page 40Total 45
pages