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Copyright 2004, 2005, 2006 170 Systems, Inc. All Rights Reserved. This notice shall be marked
on any reproduction, in whole or in part, of the licensed software programs and
documentation.
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Table of Contents:
CHAPTER 1: 170 MarkView Interactive Queries........................................3
1.1 Compliance and Controls........................................................................3
Invoice Approval Fraud......................................................................................4
Invoice Creation Fraud.......................................................................................5
Invoice with no 170 MarkView Document Attachments.................................................6
Invoice with Only 170 MarkView Exception Document Attachments.................................8
Supplier without 170 MarkView Attachments (for a given period)..................................10
User Privileges...............................................................................................12
1.2 Financial Accounting...........................................................................13
1. 3 Operational Performance......................................................................15
User Throughput by Queue................................................................................15
User Working Folder Detail................................................................................16
Time to Complete Workflow...............................................................................17
The Invoice Approval Fraud Query shows if any invoice was approved (final
approval) by the same user who created or updated the invoice. This query
helps to determine how frequently people in your organization have approved
invoices where there is a potential conflict of interest. For example, if a person
who creates an invoice record in Oracle approves an invoice without having it
reviewed by a third party, this invoice would be listed in the query results for
Invoice Approval Fraud query. This query is used as a backup for existing
business controls.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Invoice Approval Fraud
query. (Interactive QueriesCompliance and ControlsInvoice
Approval Fraud)
3. Enter the Approval Date Range to search for invoices that have
the same creation and approval user.
a. Type the dates directly into the between/and fields in the
specified format (DD-MON-YYYY), or
b. Click the to select the dates from a calendar.
The Invoice Creation Fraud Query shows if any invoice was created or updated
by the same user who created or updated the supplier record. All invoice
workflows contain a checkpoint that flags questionable invoice creation, (Entry
Complete Checkpoint) however the workflows still contain mechanisms for
allowing these invoices to be created. Therefore, this query provides an extra
line of defense to determine if any invoices have been allowed to be
processed.
Users enter a date range and the query will return a list of invoices that were
created or updated by someone with a potential conflict. Each line of data will
display the name of the person who created the invoice and the supplier
record.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Invoice Creation Fraud
query. (Interactive QueriesCompliance and ControlsInvoice
Creation Fraud)
3. Enter the Invoice Date Range to search for invoices that may have
potential Invoice Creation Fraud.
a. Type the dates directly into the between/and fields in the
specified format (DD-MON-YYYY), or
b. Click the to select the dates from a calendar.
Users will be prompted to submit search criteria such as invoice date range,
invoice type, and payment status. The query will return records that do not
have an associated 170 MarkView invoice. Each returned record will include the
invoice number, the user ID of the creator, and the status of the invoice.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Invoice Without
Attachment query. (Interactive QueriesCompliance and
ControlsInvoices Without Attachment)
3. Enter the Invoice Date Range to search for invoices that have no
attachments.
a. Type the dates directly into the between/and fields in the
specified format (DD-MON-YYYY), or
b. Click the to select the dates from a calendar.
NOTE:
If you do not want to select a specific Invoice Type, select All.
NOTE:
If you do not want to select a specific Payment Status, select
All.
6. Click Submit to run the query based on the selected criteria.
7. The query results are displayed and show Vendor Name, Invoice
Number, Invoice Date, User ID, and a description of the Potential
Violation.
The Invoices with Only 170 MarkView Exception Attachments query allows users
to review exceptionally large amounts of document invoices going through the
Previously Entered and Pre-Approved Invoice workflows. This query highlights
all invoice records that are not associated with a PO invoice or a Non-PO
invoice. There may or may not be reason to be concerned with the large
amounts of invoices going through these processes but this query will let you
evaluate these invoices. The query prompts users to submit the Invoice Date
Range, Invoice Type, Payment Status, and Work Item Class.
170 MarkView returns a line of data for each invoice that meets the search
criteria. Each line will include the User ID of the person who created the
record, its approval status, and the name of the supplier, etc.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Invoices With
Exception query. (Interactive QueriesCompliance and
ControlsInvoices With Exception)
3. Enter the Invoice Date Range to search for invoices that are going
through either the Previously Entered Workflow or the Pre-
Approved Workflow.
a. Type the dates directly into the between/and fields in the
specified format (DD-MON-YYYY), or
b. Click the to select the dates from a calendar.
NOTE:
If you do not want to select a specific Invoice Type, select All.
NOTE:
If you do not want to select a specific Payment Status, select
All.
6. Select the Work Item Class by clicking on the drop down arrow.
The Supplier Without 170 MarkView Attachments query allows users to identify
supplier records that do not have backup documentation. Many times,
corporate policies require certain supplier forms to be on file for valid
suppliers. Not having the proper attachments associated to supplier records
could cause a problem.
This query prompts you to enter a date range and it will return suppliers that
do not have 170 MarkView attachments. Each line will include the User ID of
the person who created the record, the date it was created, and the User ID of
the last person who updated the record.
Navigation
1. Log into 170 MarkView Home.
User Privileges
The User Privileges query allows you to keep track of various privileges that are
assigned to users. If you would like to search for an individual User ID this
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the User Privileges query.
(Interactive QueriesCompliance and ControlsUser Privileges)
3. Enter the User ID, Group, and/or Role for which you would like to
search.
a. Type the User ID, Group, and/or Role in the text field, or
The Financial Accounting query is unique in that it will automatically give you
an overview without prompting you for specific search criteria. You may then
sort this data and drill down to learn more about particular items. Once fields
are selected, 170 MarkView organizes the data according to your specifications.
Users have the opportunity to export the query results to a file. If users want
to learn more about a particular row of data, users may click the number in the
Count column to drill down.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Unprocessed Invoice
query. (Interactive QueriesFinancial AccountingUnprocessed
Invoice)
NOTE:
It is not necessary to display all information. You may only want
to display three columns such as Workflow Queue,
Organization, and Holds. In this case, you would select the
column headings for the First, Second, and Third Columns.
1. 3 Operational Performance
The Operational Performance queries allow users to assess the efficiency of
individual processes and people. The queries that make up this particular
category are:
User Throughput by Queue query
User Working Folder Detail query
Time to Complete Workflow query
The User Throughput by Queue query provides a lot of flexibility in that the
query can offer a significant amount of detail, including the total number of
items each user processed, plus the minimum, maximum and average times it
takes a user to process an item.
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the User Throughput by
Queue query. (Interactive QueriesOperational
PerformanceUser Throughput by Queue)
Navigation
1. Log into 170 MarkView Home.
3. Enter the User ID, Work Item Class, and/or Queue that you would
like to see the Working Folder Details for.
a. Type the User ID, Work Item Class, and/or Queue in the text
field, or
Navigation
1. Log into 170 MarkView Home.
2. Mouse over the Utilities tab and select the Time to Complete
Workflow query. (Interactive QueriesOperational
PerformanceTime to Complete Workflow)
3. Enter the Completed Date Range to search within a date range for
invoices that have completed a workflow.
a. Type the dates directly into the between/and fields in the
specified format (DD-MON-YYYY), or
b. Click the to select the dates from a calendar.
Work items may be monitored graphically, in real time, via the queue level
displays. Each queue is typically represented by a single bar within the queue
level window. Alternately, a single bar may be configured to represent multiple
queues or a subset of the work items in a particular queue. For example, work
item subsets, defined by filters, may be configured to identify high dollar value
invoices, high priority contracts or purchase orders from a specific division.
Drill Down
170 MarkView Process Monitor allows users to drill down from the graphical
display to detailed information on work items in a queue or a specific work
items properties and history. Users may also create a work item display which
allows users to review a spreadsheet-style view of the history and results of
work performed to date within a particular queue.
Security
170 MarkView Process Monitor utilizes role-based security. Users are strictly
limited to monitoring only those queues or filtered queues that they have been
authorized to monitor. 170 MarkView Process Monitor securities are
administered through 170 MarkView Process Administration.
Toolbar
Graphical
Header
Page Title
Bar
About Bar
NOTE:
Always use the Toolbar to navigate through the 170 MarkView
Process Monitor screens. Using the Internet browsers back
button to return to a previous screen or the Internet browsers
refresh button to update the current page is not supported
About Bar
The About Bar, displayed below, appears along the bottom edge of every 170
MarkView Process Monitor window. The About Bar provides information about
the currently logged on user, the database the user is connected to, and the
application version.
For example, in the image displayed above the user is JSMITH, the database
the user is connected to VIS115.WORLD, and the version of 170 MarkView
Process Monitor being used is 2.7.2.1.
Each queue is represented by a single colored bar, and the number of items in
each queue is displayed at the top of the bar.
Magnification Tools
Users may zoom in and out to maximize and minimize the queue level display
graph via the magnifying glass buttons on the right side of the title bar.
Navigation
1. Click the magnifying glass containing the minus sign to reduce the
graphical display.
2. Click the magnifying glass containing the plus sign to enlarge the
graphical display.
Detailed information on each work item is displayed in the Queue Items Display
window as described in the table below.
NOTE:
Enter a number in the Work Items per Page field and click the
Apply button to configure the number of Work Items displayed
on each page. If the number of work items you configure does
not fit on one screen, a scroll bar will be present to allow you
to scroll through the items.
The Queue Items Display window may be accessed directly from a
configuration, as described in Chapter 2, or by drilling down on a particular
queue of the Queue Level Display window, as described below.
Navigation
1. To display the Queue Items Display list for a particular queue,
click the bar on the graph depicting the desired queue.
2. The Queue Items Display window will display on your screen.
NOTE:
By default, the work items listed are sorted in ascending order
by Date Received. Click on any of the headers in the view to
sort the work items by the specified header. The header in
which the work items are currently sorted by will display an
arrow button to the right of the header text. Click the arrow
button to modify the sort from ascending to descending and
vice versa.
3. To return to the Queue Level Display window, click the Show
Queue Levels button on the toolbar.
The Work Item History Display window may be accessed from the Queue Items
Display window by clicking on the History icon or from the Work Item Property
Display window by clicking on the Work Item History button on the toolbar.
NOTE:
By default, the history detail is sorted in descending order by
the Enqueued date. Click on any of the headers in the view to
sort the history detail by the specified header. The header in
which the history details are currently sorted by will display an
arrow button to the right of the header text. Click the arrow
button to modify the sort from ascending to descending and
vice versa.
Navigation
1. To display the Work Item History window from the Queue Items
Display window, click the History icon for the desired work item.
To display the Work Item History window from the Work Item
Properties Display window, click the Work Item History button on the
toolbar.
Navigation
1. To display the Work Item Property window from the Queue Items
Display window, click the Properties icon for the desired work
item.
Navigation
1. To launch the associated 170 MarkView Image from the Queue
Items Display window, click the 170 MarkView Image icon.
To display the 170 MarkView Image from the Work Item History
display window, or the Work Item History display window, click
the 170 MarkView Document button in the toolbar.
Navigation
1. To initiate continuous monitoring, click the Monitor Continuously
button on the toolbar.
NOTE:
The Monitor Continuously button is a toggle button that starts
and stops continuous monitoring. When continuous monitoring
is initiated, the Refresh Once button disappears and the
Monitor Continuously button changes to display Stop
Monitoring. The refresh rate for continuous monitoring is user
defined and set via 170 MarkView Process Monitor General
Preferences.
2. To stop continuous monitoring, click the Stop Monitoring button on
the toolbar.
2. To display the last page of the item list, click the Last Page
button.
3. To display the previous page of the item list, click the Previous
Page button.
4. To display the first page of the item list, click the First Page
button.
Queue Items Display provides a list of the work items in the selected queue(s),
as shown below.
NOTE:
Queue Items Display may be created as a configuration or
obtained by drilling down to the detail from a Queue Level
Navigation
1. Log into 170 MarkView Home.
2. Initiate the 170 MarkView Process Monitor by mousing over the
Utilities Tab and selecting Process Monitor.
3. The Open Configuration page will appear. Highlight the desired
configuration from the Configurations list and click the Open
Configuration button beneath the Configurations list.
NOTE:
The Open Configuration window is the default screen displayed
upon login when there are existing configurations for the user.
You may also access the Open Configuration window from
either the Queue Level Display or Queue Items Display pages by
clicking the Open Configuration button on the corresponding
toolbar
Navigation
1. From the 170 MarkView Process Monitor toolbar, click the New
Queue Level Display button to create a Queue Level Display
configuration.
NOTE:
If the New Queue Level Display button is not visible on the
toolbar, you may have to navigate to the Queue Level Display
view. If you are adding a bar, saving a configuration, deleting a
configuration, editing the queue level layout, or editing
general preferences, you will not see the New Queue Level
Display button.
NOTE:
Occasionally, more than one work item class is authorized for a
workflow. It is possible to monitor specific work item classes
from the set of queues being monitored. All Work Item
Classes is the default option so that no work items are
excluded.
NOTE:
If the New Queue Items Display button is not visible on the
toolbar, you may have to navigate to the Queue Item Display
view. If you are adding a bar, saving a configuration, deleting a
configuration, editing the queue level layout, or editing
general preferences, you will not see the New Queue Item
Display button.
NOTE:
Occasionally, more than one work item class is authorized for a
workflow. It is possible to monitor specific work item classes
from the set of queues being monitored. All Work Item
Classes is the default option and will exclude no items.
5. The Queue Items Display window will display on your screen,
based on your selection in Step 1.
Navigation
1. On the Queue Level Display window, click the Add Bar button on
the toolbar.
NOTE:
You should only select one workflow/work item class at a time
or all will be displayed within the same bar.
4. The Queue Configuration: Queue and Work Item Classes window
displays.
5. Highlight the Queue(s) and Work Item Class(es) to be monitored
from the lists and click the Show Queue Levels button.
NOTE:
You should only select one workflow/work item class at a time
or all will be displayed within the same bar.
6. The additional bar containing the workflow(s) and queue(s)
selected will now be included in the Queue Level Display graph.
Edit the Queue Level Layout
Users may re-title the Queue Level Display window, re-label the vertical axis of
the display graph, resize the graph, rename queues/ bars, or delete queues/
bars from the Queue Level Display Window via the Edit Queue Level Layout
feature.
Navigation
1. From the Queue Level Display window, click the Edit Queue Level
Layout button on the toolbar.
NOTE:
Increasing the Graph Width will cause the queue label to
display directly below the queues and decreasing the Graph
Width will show the need for the legend directly below the
queue level display.
6. To re-label any of the queues/ bars, over-key the text in the Bar
Preferences section of the window.
7. To delete a bar from the graph, click to place a check box in the
Delete field of the desired bar.
8. Click the Update Queue Level Layout button to save the
modifications.
Navigation
1. Click the label for the queue/ bar on the horizontal axis of the
graph or in the legend to display the Queue Configuration:
Queues and Work Item Classes window.
Navigation
1. From the Queue Level Display or Queue Items Display window,
click the Save Configuration button on the toolbar.
Navigation
1. Click the Delete Configuration button.
NOTE:
The Delete Configuration button is available from either the
Queue Level Display or Queue Items Display windows.
The General Preferences window may be accessed from the Queue Level
Display, Queue Items Display, Work Item History and Work Item Properties
windows by clicking the Edit General Preferences button on the toolbar.
Navigation
1. To launch the General Preferences window from the Queue Level
Display, Queue Items Display, Work Item History, or Work Item
Properties windows, click the Edit General Preferences button on
the toolbar.