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Decision making is a process of selecting the best among the different alternatives. It is
the act of making a choice. There are so many alternatives found in the organization
and departments. Decision making is defined as the selection of choice of one best
alternative. Before making decisions all alternatives should be evaluated from which
advantages and disadvantages are known. It helps to make the best decisions. It is also
one of the important functions of management. Without other management functions
such as planning, Organizing, directing, controlling, staffing cant be conducted because
in this managerial function decision is very important. According to Stephen P. Robbins,
decision making is defines as the selection of a preferred course of action from two or
more alternatives.
Membuat keputusan merupakan pemilihan berdasarkan beberapa kriteria dari dua atau
lebih alternatif yang mungkin. "--George R.Terry
5. Selecting the best alternatives: Decision making is the process of selecting the
best alternatives. It is necessary in every organization because there are many
alternatives. So decision makers evaluate various advantages and disadvantages of
every alternative and select the best alternative.
4. Membantu dalam perancangan dan dasar: Mana-mana polisi atau pelan ditubuhkan
melalui membuat keputusan. Tanpa membuat keputusan, ada rancangan dan dasar-
dasar tersebut dilaksanakan. Dalam proses membuat perancangan, keputusan yang
sesuai hendaklah dibuat daripada begitu banyak alternatif. Oleh itu membuat keputusan
adalah satu proses yang penting yang membantu dalam perancangan.
5. Memilih alternatif yang terbaik: Membuat keputusan adalah proses pemilihan
alternatif terbaik. Ia adalah perlu dalam setiap organisasi kerana terdapat banyak
alternatif. Jadi pembuat keputusan menilai pelbagai kebaikan dan keburukan setiap
alternatif dan memilih alternatif terbaik.
6. yang berjaya; operasi perniagaan: Setiap individu, jabatan dan organisasi membuat
keputusan. Dalam dunia yang kompetitif ini; organisasi boleh wujud apabila keputusan
yang betul dan sesuai dibuat. Oleh itu keputusan yang betul membantu dalam kejayaan
operasi perniagaan.
Decision making is a central responsibility of managers and leaders. It requires defining the issue or
the problem and identifying the factors related to it. Doing so helps create a clear understanding of what
needs to be decided and can influence the choice between alternatives.
An important aspect of any decision is its purpose, or objective. This is different from identifying a
specific decision outcome; rather, it has to do with the motivation to make the decision in the first place.
For instance, customer complaints can imply the need to change aspects of how service is delivered, so
decisions must be made to address them. Factors that are not related to service delivery would not be
in consideration in that decision.
There are a number of ways to define a problem, such as creating a team to tackle it and gathering
relevant data by interviewing employees and customers.
Developing a Group to Define the Problem
It is a good idea to be able to approach decision definition from different perspectives. Doing so can
capture dimensions of the issue that might otherwise have been overlooked. Involving two or more people
can bring different information, knowledge, and experience to a decision. This can be accomplished
through forming a group to consider and define the problem or issue, and then to frame the decision
based on their collective ideas. Having a shared definition and understanding of a decision helps the
decision-making process by creating focus for discussions and making them more efficient.
Gathering Data to Define the Decision
Most decisions require a good understanding of the current state in order to understand all implications of
the potential choices. For this reason it can be valuable to consider the views of all parties that will be
affected by the decision. These may include customers, employees, or suppliers. Data should be
gathered on how the current problem is affecting people now. Some examples of important data to gather
include efficiency levels, satisfaction levels, and output metrics. Interviews, focus groups, or
other qualitative methods of data collection can be used to identify existing conditions that may be
connected to the decision in question. As much information as possible should be gathered to build
confidence that a decision has been accurately and appropriately formulated before
additional analysis and assessment of alternatives begin.
Source: Boundless. Identify and Define the Problem. Boundless Management. Boundless, 26 May.
2016. Retrieved 20 Jun. 2016 from https://www.boundless.com/management/textbooks/boundless-
management-textbook/decision-making-10/decision-making-process-78/identify-and-define-the-problem-
375-3966/
Adair, J. (2010). Decision making and problem solving strategies (2nd ed.). Kogan
Page. London,UK. (Database Books24x7)
Semua individu akan terlebih dahulu membuat keputusan untuk melaksanakan sesuatu perkara
yang telah dirancang. Dalam hal ini, seseorang individu itu perlu membuat keputusan mengikut
proses yang disediakan.
Keputusan yang bijak adalah keputusan yang dibuat melalui proses khusus. Ia diasaskan pada
nilai dan persepsi pembuat keputusan serta melibatkan alternatif yang dipertimbangkan secara
teliti dan berasaskan pilihan di sepanjang penilaian semula secara berkala berkenaan dengan
keputusan yang diambil serta mengambil kira kesan yang bakal berlaku. Selain itu, kebanyakan
keputusan melibatkan beberapa konflik ataupun rasa tidak puas hati. Bahagian yang dianggap
sukar dalam membuat keputusan adalah mendapatkan penyelesaian yang hasilnya positif serta
dapat diimbangi dengan risiko yang mungkin timbul. Mengetepikan keputusan selalunya
kelihatan mudah. Namun, membuat keputusan sendiri dan menerima kesannya hanya satu cara
bagi membolehkan kita mengawal masa dan mencipta kejayaan dalam kehidupan.