gazo17 Analyst ICT Requests Robert llarduya, you ae signed in, [My Ace Ostire Mr scan new) [Sen out ob Search || My Jobpage: | iy Submissions | MyJob Cat |My Saved Soarehes | Analyst, ICT Requests-170038 Primary Location Bolgum-Srussals NATO Body NATO Intematoral Stat (NATO IS) Schedule Fulsime Salary (Pay Basis): 3,722.83€uro (EUR) Monthy Grade B40. Description [NOTIFICATION OF A “B GRADE VACANCY NATO INTERNATIONAL STAFF (OPEN TO NATIONALS OF NATO MEMBER STATES ONLY LOCATION: NATO Headquarters, Brastels, Belgium biviston "EXECUTIVE MANAGEMENT INFORMATION, COMMUNICATION AND TECHNOLOGY MANAGEMENT BUSINESS RELATIONSHIP MANAGEMENTICUSTONER SUPPORT me Analyst, ICT Requests GRADE, ewes ‘SECURITY CLEARANCE: NS. VACANCY N* 170008 + SUMMARY ‘The Information, Commureaton and Tochnolay Management (ICTM) Directorate 5 responsible for enabing the Implementation and suppat of qulty 1CT ‘ystems and Sven at NATO Headquarters (NATO. HG}. The Business Relonsip Manageme (BRM) Section ensuns tat business oun fo ICT ‘Sovices and apsiatons equremerte aro analysed and valated Yo. be delvered aocorsng to agreed tanderse with sveplers o according fo business ‘equremerts agree in tn projects. “Te incumbent wil report to the Head. Customer Suppor Unt within BRIM in and wil be report fr the rceation, evakation, buxgel vescation, and Sopatcing of incoming roqusts fr ICT serrces, equipment and suppor. for tha ering and ihe low-up ofthe delivery of sowie provided by ICT supers, hip:nato aloo neticarsorsectonjobdetai. A 182017 Analyst ICT Requasts ‘2d forthe vacation ofthe camptance wih agreed Service Lavel Aoments (SLA) Halse wl seve ath llson between the business and the ICT supplrs by working wth ho business o vate ho feast of incoming requests for ICT sores, equipment and supper comparing requests wih existing SLAS and conto to imroving the SLA for renstandrd requests, submitng to the supper a request fr work fer voriying butget avalaty parflorning markt surveys in suppat ofthe procurement process recorsing ar flowing tho procure process Until dlvery — veriyng te quali and timely calvary of ICT sences, equipment, and susp. Helehe wore in close cooperation wih NATO bisinass commurty wren validating the incoming ICT requests = NATO Comnmrication & Infarmaton Ageey (NCIA) wich i the min supper of ICT infastcture suport and services to NATO HO tho Principal Assistant for managing ICTM budget and contacts whon procuring nensianda ICT senvcos and equipment ad when veriyng ‘omplance wah SLAS. 2. QUALIFICATIONS AND EXPERIENCE ESSENTIAL = hav.a good goer eduction and at last have ahighersocendary love edvaton eptoma havea minimum of thes years of experience nmaraging ICT requests = have expeence providing cuter supp on bah harware and sofware be fanilarin communicating with, a ivr rogurementsto suppl be able to show custeme service apprch when communicating and iterating wih a demanding users community be falar wih ICT solitons and senvcas accoptance pacts ava a minimum of ene year of exparnce in procurement of ICT equipment and sevice: possess an advanced knowledge of MS Ofc ane parole Excel be ale to comsmuricats coal bth voraly ae in wing possess the follwing minimum lvels of NATO's oficial anquages (English French:V (Advanced) n one; IV (UpperInermecate’ nthe ote. DESIRABLE “Tho allowing wouktbo considered an avaniage previous experince in providing budget maragorent supp expersnce in vating and accepting devere senvces and equipment. 3, MAIN ACCOUNTABILITIES Knowledge Management Koop upso-ate wih avalable ofc softwar suites, equipment technology ant on sevice management prnpes. Expense Development Inport of CTW process development, ently and implement best practices in maraging equess for sevice nd ook. Ensue al inceming ICT remuas ae ‘sociated wih a costar tht they e supported oy an aporoved budget Folowup te procurement process. Centibute fo the propraton ofthe anual ICT Budget of tho Inlcmatnal Saf Preacvely develop underslvaing fof ececlogy soldi ard appllesions. Dovel rekvant axpertse antler alning 35 ‘ppteple, Share expatse wth ches wnen posse Project Management Price input it project tinalins for comeltng tasks. Information Management Galect rolovartirforation to understand businass needs. and hol Iontty sclulons. Facile ard fclkw-up implemertatin of incoming requests. Gather Information fom itamal cents, susness alysis, poet fears as wall 2 Sa fom the Oftce ofthe Franca Cato wih tha am fo sass the franca implicates of vous sluion opions under Corsignration and fo vals ae accep the delved serviceiod. Calet and serie ilomation frm Projet ManagerrBcsinoss Aralyts/Package Inteyalos and NCIA technical staf fo valéat incoming ICT request. Proactively sont information a followup. Adee ‘oapood SLAS qudiy eal udsines ‘rk wath cbonts and thor monbors ofthe Itematonal Staff (S) and of NCIA Be able o work under pressure and manage customer high expectations. Pastor any oar laea dy a8 253)7=0, 4, INTERRELATIONSHIPS i Incumbent reper to tne Head, Customs Supp ands @ mambo the usiness Relationship Management win ICTM, Works In close ration wih ater Stat member in [OTM and coorsrates as appropriate wit ther organisations within the NATO Hor ass. grad projcts or tasks, Dract rope: Na Indect repos: Nia 5 COMPETENCIES ~ Aetiovement = Aratytiat Thing Gta and Accuracy ~ Concoptal Ting = Customer Service Oration Empty Impact and uence hip:nato aloo neticarsorsectonjobdetai. A 28.2017 Analyst ICT Requasts = Teamwork & CONTRACT Contract o be ofeed tothe successful appcant (if non seconded): Deft duration coniact of thee years” duration; possibly ofan indetnite duration contrat thereafter Contact cause alate Inaccartance wih the NATO Civilan Personne! Repuatins, the successful candto wil recive @ defate craton contact of thee years, which may be fatowed by on ndsinte craton cork. 1 the success aopicont is second ram the national adrinitaton of one of NATO's member Stale, a 2year definite cation contact wil be offered, wich ‘may be renened fara further period o up fo 3 years subject fo the agreement & the national arty corcemed. Te maximum pened of sence in epost 35 & {Seconded sal member ls 3k yoo Serving stat wil be cred» contract in accordance withthe NATO Civitan Personnel Regulations. note: espactve of previous quaiestions and experience, candidates for twingrad poste wil be appanted a ne lower grade “Thre are cartan specie cramstances in which a seving staff member may be appitod rect to the higher grade. These are described inthe IS drectve on ‘graded post. ‘Advancement oth higher gadis not alamstic anda esta minimum pao of 3 yaa” sarvice (2 yore fr an A.1/A.2 posts rete bor partion othe Higher grag canbe consid 7. HOW To APPLY: -Apalcations must be submit using one of he flowing irks, as appllcabl For NATO eivilan staff mambere on: sease epely via the intemal racratmert portal (or more infamaten, pase contact your lea Civitan HR Manager Feral oer applications: www nat nvrocrtment [ADDITIONAL INFORMATION: NATO as employer values cverse backgrounds and perspectives aris commited to reculing and rearing a diverse ad talnted workforce, NATO welcomes. {pplaton of nationals tom all Member Sates and strongly encourages women 1 aps ‘Due tothe Baad iret in NATO andthe age numberof polenta candies, telephone or emai enqies cant be del wih -Apocirtant wil be subject to receipt oa security clearance (povided by the rational Autores ofthe selected candidate) and approval of tho candidate's ‘medical le by the NATO Mecal Advise ‘Apalcants who are not successful inthis compeition may b offer an appintment to ancther post of a similar nature, abet atthe same ora lower grado, provided thay mast he necessary reqursmarts Please noe that wo an ony accept applications tram naonals of NATO member cous, “The nature ofthis postion may requis the staff member at mes tobe calles upon to rave for wok andor to work csi nama ice hou, ‘The ergarzation fers sovral wok polis inclsing Tleworkng and Floxble Wotkingarangererts Flextime) subject to busines rourent Pse noe thal he Intemational Stat at NATO Headeuatars a Brussels, Slgum i @ non-smoking envrenment hip:nato aloo neticarsorsectonjobdetai. 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